---
description: Compare Serviceware Knowledge vs Microsoft SharePoint regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Serviceware Knowledge vs Microsoft SharePoint Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/1884/knowledge-management/software) > [Serviceware Knowledge \<span\>vs\</span\> Microsoft SharePoint](https://www.softwareadvice.com.au/compare/68449/397825/serviceware-knowledge/vs/microsoft-sharepoint)

# Compare Serviceware Knowledge vs Microsoft SharePoint

Canonical: https://www.softwareadvice.com.au/compare/68449/397825/serviceware-knowledge/vs/microsoft-sharepoint

> Detailed comparison between Serviceware Knowledge and Microsoft SharePoint. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Serviceware Knowledge | Microsoft SharePoint |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 20 | 5433 |
| **Starting Price** | USD 14.90 | USD 5.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation, Videos | Videos |

## Key features

### Serviceware Knowledge

- API
- Access Controls/Permissions
- Collaboration Tools
- Content Library
- Content Management
- Customizable Reports
- Customizable Templates
- Discussions/Forums
- Document Management
- Full Text Search
- Knowledge Base Management
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Workflow Management

### Microsoft SharePoint

- API
- Access Controls/Permissions
- Blogs
- Collaboration Tools
- Content Library
- Content Management
- Customizable Templates
- Discussions/Forums
- Document Management
- Document Templates
- Encryption
- Full Text Search
- Knowledge Base Management
- Project Management
- Self Service Portal
- Third-Party Integrations
- Wiki
- Workflow Management

## Links

- [View Serviceware Knowledge Profile](https://www.softwareadvice.com.au/software/68449/serviceware-knowledge)
- [View Microsoft SharePoint Profile](https://www.softwareadvice.com.au/software/397825/microsoft-sharepoint)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/68449/397825/serviceware-knowledge/vs/microsoft-sharepoint)

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