---
description: Compare Serviceware Knowledge vs Confluence regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Serviceware Knowledge vs Confluence Comparison
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Serviceware Knowledge \<span\>vs\</span\> Confluence](https://www.softwareadvice.com.au/compare/68449/430492/serviceware-knowledge/vs/confluence)

# Compare Serviceware Knowledge vs Confluence

Canonical: https://www.softwareadvice.com.au/compare/68449/430492/serviceware-knowledge/vs/confluence

> Detailed comparison between Serviceware Knowledge and Confluence. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Serviceware Knowledge | Confluence |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 20 | 3682 |
| **Starting Price** | USD 14.90 | USD 5.42 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Serviceware Knowledge

- API
- Access Controls/Permissions
- Activity Dashboard
- Catalog Management
- Collaboration Tools
- Content Management
- Customizable Reports
- Customizable Templates
- Discussions/Forums
- Document Management
- Full Text Search
- Knowledge Base Management
- Reporting & Statistics
- Self Service Portal
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Workflow Management

### Confluence

- API
- Access Controls/Permissions
- Activity Dashboard
- Blogs
- Catalog Management
- Collaboration Tools
- Content Management
- Customizable Templates
- Discussions/Forums
- Document Management
- Full Text Search
- Knowledge Base Management
- Reporting & Statistics
- Self Service Portal
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Wiki
- Workflow Management

## Links

- [View Serviceware Knowledge Profile](https://www.softwareadvice.com.au/software/68449/serviceware-knowledge)
- [View Confluence Profile](https://www.softwareadvice.com.au/software/430492/confluence)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/68449/430492/serviceware-knowledge/vs/confluence)

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