---
description: Compare NITRO Help Desk vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NITRO Help Desk vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [NITRO Help Desk \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.com.au/compare/72995/110247/helpdeskforoffice365andsharepoint/vs/freshdesk)

# Compare NITRO Help Desk vs Freshdesk

Canonical: https://www.softwareadvice.com.au/compare/72995/110247/helpdeskforoffice365andsharepoint/vs/freshdesk

> Detailed comparison between NITRO Help Desk and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NITRO Help Desk | Freshdesk |
| **Overall rating** | 5.0/5 | 4.5/5 |
| **Total Reviews** | 2 | 3434 |
| **Starting Price** | - | USD 19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### NITRO Help Desk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Customisable Branding
- Customisable Forms
- Email Templates
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Freshdesk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Customisable Branding
- Customisable Forms
- Email Templates
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View NITRO Help Desk Profile](https://www.softwareadvice.com.au/software/72995/helpdeskforoffice365andsharepoint)
- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/72995/110247/helpdeskforoffice365andsharepoint/vs/freshdesk)

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