---
description: Compare Dialpad vs Intermedia Unite regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dialpad vs Intermedia Unite Comparison
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [Dialpad \<span\>vs\</span\> Intermedia Unite](https://www.softwareadvice.com.au/compare/74028/146704/dialpad/vs/intermedia-unite)

# Compare Dialpad vs Intermedia Unite

Canonical: https://www.softwareadvice.com.au/compare/74028/146704/dialpad/vs/intermedia-unite

> Detailed comparison between Dialpad and Intermedia Unite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Dialpad | Intermedia Unite |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 564 | 188 |
| **Starting Price** | USD 27.00 | USD 27.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Dialpad

- API
- Access Controls/Permissions
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- File Transfer
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Performance Management
- Queue Management
- Reporting/Analytics
- Single Sign On
- Unified Communications
- Video Conferencing
- Voicemail Transcription

### Intermedia Unite

- API
- Access Controls/Permissions
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- File Transfer
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Performance Management
- Queue Management
- Reporting/Analytics
- Single Sign On
- Unified Communications
- Video Conferencing
- Voicemail Transcription

## Links

- [View Dialpad Profile](https://www.softwareadvice.com.au/software/74028/dialpad)
- [View Intermedia Unite Profile](https://www.softwareadvice.com.au/software/146704/intermedia-unite)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/74028/146704/dialpad/vs/intermedia-unite)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Dialpad vs Intermedia Unite Comparison","description":"Compare Dialpad vs Intermedia Unite regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/74028/146704/dialpad/vs/intermedia-unite","about":[{"@id":"https://www.softwareadvice.com.au/software/74028/dialpad#software"},{"@id":"https://www.softwareadvice.com.au/software/146704/intermedia-unite#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/74028/146704/dialpad/vs/intermedia-unite#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/74028/146704/dialpad/vs/intermedia-unite#webpage","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"name":"Dialpad","description":"Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, technology and professional services.\n\nDialpad's AI capabilities provide notetaking, insights, and productivity features. The platform integrates with various business applications, such as G Suite, Office 365, Salesforce, Zendesk, Okta and others to create a seamless user experience. Additionally, it is built with enterprise-grade security and privacy features to ensure data protection and compliance.\n\nDialpad's comprehensive customer communications platform streamlines operations, enhances productivity and delivers a seamless customer experience. The platform includes three interconnected products: Dialpad Connect for phone calls, Dialpad Support for managing contact centers and Dialpad Sell, an automated sales dialer. Dialpad integrates voice, messaging, video and meetings into one platform accessible from any device with internet access. Additionally, it features a cloud telephony technology, such as WebRTC and the Opus codec, to provide VoIP call clarity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/517958d5-a2b4-4f99-bd4c-f34d9b631b2b.png","url":"https://www.softwareadvice.com.au/software/74028/dialpad","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/74028/dialpad#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":564,"ratingValue":4.2},"offers":{"price":"27","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Intermedia Unite","description":"Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.\n\nIt replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.\n\nUnite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.\n\nWith mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.\n\nAI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.\n\nBacked by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cfcb6609-d59e-4783-b22a-f711727a37a0.png","url":"https://www.softwareadvice.com.au/software/146704/intermedia-unite","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/146704/intermedia-unite#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":188,"ratingValue":4.7},"offers":{"price":"27.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Tracking Software","position":2,"item":"/directory/3509/call-tracking/software","@type":"ListItem"},{"name":"Dialpad vs Intermedia Unite","position":3,"item":"https://www.softwareadvice.com.au/compare/74028/146704/dialpad/vs/intermedia-unite","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/74028/146704/dialpad/vs/intermedia-unite#breadcrumblist"}]}
</script>