---
description: Compare Certainly vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Certainly vs Zendesk Talk Comparison
---

Breadcrumb: [Home](/) > [Consulting CRM Software](/directory/3837/consulting/software) > [Certainly \<span\>vs\</span\> Zendesk Talk](https://www.softwareadvice.com.au/compare/74784/368594/botxo/vs/zendesk-talk)

# Compare Certainly vs Zendesk Talk

Canonical: https://www.softwareadvice.com.au/compare/74784/368594/botxo/vs/zendesk-talk

> Detailed comparison between Certainly and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Certainly | Zendesk Talk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 13 | 21 |
| **Starting Price** | - | USD 49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Certainly

- AI/Machine Learning
- Chat/Messaging
- Customer Service Analytics
- IVR
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Speech Recognition
- Surveys & Feedback
- Transfers/Routing

### Zendesk Talk

- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- IVR
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Support Ticket Management

## Links

- [View Certainly Profile](https://www.softwareadvice.com.au/software/74784/botxo)
- [View Zendesk Talk Profile](https://www.softwareadvice.com.au/software/368594/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/74784/368594/botxo/vs/zendesk-talk)

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