---
description: Compare Nicereply vs SurveyMonkey regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Nicereply vs SurveyMonkey Comparison
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Nicereply \<span\>vs\</span\> SurveyMonkey](https://www.softwareadvice.com.au/compare/75813/157864/nicereply/vs/surveymonkey)

# Compare Nicereply vs SurveyMonkey

Canonical: https://www.softwareadvice.com.au/compare/75813/157864/nicereply/vs/surveymonkey

> Detailed comparison between Nicereply and SurveyMonkey. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nicereply | SurveyMonkey |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 283 | 10427 |
| **Starting Price** | USD 59.00 | USD 30.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Nicereply

- API
- CRM
- Commenting/Notes
- Customisable Branding
- Dashboard
- Data Analysis Tools
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Distribution
- Performance Metrics
- Predictive Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management

### SurveyMonkey

- API
- CRM
- Commenting/Notes
- Customisable Branding
- Dashboard
- Data Analysis Tools
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Distribution
- Performance Metrics
- Predictive Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management

## Links

- [View Nicereply Profile](https://www.softwareadvice.com.au/software/75813/nicereply)
- [View SurveyMonkey Profile](https://www.softwareadvice.com.au/software/157864/surveymonkey)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/75813/157864/nicereply/vs/surveymonkey)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Nicereply vs SurveyMonkey Comparison","description":"Compare Nicereply vs SurveyMonkey regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/75813/157864/nicereply/vs/surveymonkey","about":[{"@id":"https://www.softwareadvice.com.au/software/75813/nicereply#software"},{"@id":"https://www.softwareadvice.com.au/software/157864/surveymonkey#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/75813/157864/nicereply/vs/surveymonkey#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/75813/157864/nicereply/vs/surveymonkey#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Nicereply","description":"Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES &amp; NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.\n\nNicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. \n\n- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide\n- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.\n- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.\n- Use survey link URLs &amp; turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.\n- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website &amp; software's usability.\n- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.\n- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.\n- See your data in your CRM software and set automation based on the scores &amp; feedback.\n- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.\n- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.\n- Recognize your best agents with leaderboards and drill-downs stats per team and agent.\n- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.\n- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.\n- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/23384fb9-91e6-4d41-a46d-5ef5c9152926.png","url":"https://www.softwareadvice.com.au/software/75813/nicereply","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/75813/nicereply#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":283},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"SurveyMonkey","description":"SurveyMonkey is an AI-based platform designed for creating surveys and forms to collect feedback. It is used across industries such as technology, healthcare, and professional services, supporting roles in marketing, customer experience, human resources, and IT. Organizations use the platform to gather insights on employee engagement, customer satisfaction, market research, event feedback, and registration management.\n\nThe platform includes features to simplify survey creation and analysis. Users can create surveys using AI prompts or select from a variety of templates. A global research panel provides access to respondents in numerous countries, enabling targeted audience selection. Enterprise-grade security features are included to protect data.\n\nSurveyMonkey offers tools for analyzing survey responses, with AI capabilities that identify patterns and themes. It supports various survey types, including customer experience assessments, employee feedback forms, market research questionnaires, event feedback surveys, and registration forms with payment processing. The platform is available in multiple languages, supporting organizations with international operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/78c9e27f-3b41-46ef-89d2-d98222d04865.png","url":"https://www.softwareadvice.com.au/software/157864/surveymonkey","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/157864/surveymonkey#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":10427},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/4574/customer-experience/software","@type":"ListItem"},{"name":"Nicereply vs SurveyMonkey","position":3,"item":"https://www.softwareadvice.com.au/compare/75813/157864/nicereply/vs/surveymonkey","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/75813/157864/nicereply/vs/surveymonkey#breadcrumblist"}]}
</script>