---
description: Compare Freshsuccess vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshsuccess vs LiveAgent Comparison
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/4619/customer-retention/software) > [Freshsuccess \<span\>vs\</span\> LiveAgent](https://www.softwareadvice.com.au/compare/78114/109980/natero/vs/liveagent)

# Compare Freshsuccess vs LiveAgent

Canonical: https://www.softwareadvice.com.au/compare/78114/109980/natero/vs/liveagent

> Detailed comparison between Freshsuccess and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshsuccess | LiveAgent |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 8 | 1786 |
| **Starting Price** | USD 578.00 | USD 15.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshsuccess

- API
- Account Management
- Activity Tracking
- Alerts/Escalation
- CRM
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customizable Reports
- Customizable Templates
- Dashboard
- Email Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Segmentation
- Task Management
- Workflow Management

### LiveAgent

- API
- Account Management
- Activity Tracking
- Alerts/Escalation
- CRM
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customizable Reports
- Customizable Templates
- Dashboard
- Email Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Segmentation
- Task Management
- Workflow Management

## Links

- [View Freshsuccess Profile](https://www.softwareadvice.com.au/software/78114/natero)
- [View LiveAgent Profile](https://www.softwareadvice.com.au/software/109980/liveagent)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/78114/109980/natero/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshsuccess vs LiveAgent Comparison","description":"Compare Freshsuccess vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/78114/109980/natero/vs/liveagent","about":[{"@id":"https://www.softwareadvice.com.au/software/78114/natero#software"},{"@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/78114/109980/natero/vs/liveagent#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/78114/109980/natero/vs/liveagent#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU"},{"name":"Freshsuccess","description":"Freshsuccess is a customer success platform that helps businesses streamline operations related to customer account health tracking, client segmentation, workflow configuration and more on a centralized platform. It enables employees to identify and automatically receive alerts to handle customer churn, new advocates, expansion opportunities and other activities.\n\n\nFreshsuccess allows administrators to define milestones, create to-do lists and configure rule-based workflows to manage processes across customer onboarding, business reviews and renewals. The email automation functionality lets teams use a drag-and-drop interface to create custom emails and auto-trigger campaigns based on customer behavior and lifecycle phases. Additionally, with the team management module, managers and leaders can generate reports to gain insights into employee, workflows and overall customer journey performance. \n\n\nFreshsuccess provides an application programming interface (API), which enables organizations to integrate the platform with several third-party solutions, including Netsuite, Zoho CRM, Chargebee, Quickbooks, Okta and more. It is available on annual subscriptions and support is extended via FAQs, documentation and email","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e4748a15-71aa-4d5b-afc2-d96b29e263dd.png","url":"https://www.softwareadvice.com.au/software/78114/natero","@id":"https://www.softwareadvice.com.au/software/78114/natero#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":8,"ratingValue":4.6},"offers":{"price":"578","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4ccece52-3b45-400a-870b-7846c439a5f3.jpeg","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1786,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/78114/109980/natero/vs/liveagent#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Retention Software","position":2,"item":"/directory/4619/customer-retention/software","@type":"ListItem"},{"name":"Freshsuccess vs LiveAgent","position":3,"item":"https://www.softwareadvice.com.au/compare/78114/109980/natero/vs/liveagent","@type":"ListItem"}]}]}
</script>