---
description: Compare Jitbit Helpdesk vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Jitbit Helpdesk vs LiveAgent Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software for Schools](/directory/3857/schools/software) > [Jitbit Helpdesk \<span\>vs\</span\> LiveAgent](https://www.softwareadvice.com.au/compare/8143/109980/jitbit/vs/liveagent)

# Compare Jitbit Helpdesk vs LiveAgent

Canonical: https://www.softwareadvice.com.au/compare/8143/109980/jitbit/vs/liveagent

> Detailed comparison between Jitbit Helpdesk and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Jitbit Helpdesk | LiveAgent |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 33 | 1753 |
| **Starting Price** | USD 29.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Jitbit Helpdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Ticket Management
- Workflow Management

### LiveAgent

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Ticket Management
- Workflow Management

## Links

- [View Jitbit Helpdesk Profile](https://www.softwareadvice.com.au/software/8143/jitbit)
- [View LiveAgent Profile](https://www.softwareadvice.com.au/software/109980/liveagent)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/8143/109980/jitbit/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Jitbit Helpdesk vs LiveAgent Comparison","description":"Compare Jitbit Helpdesk vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/8143/109980/jitbit/vs/liveagent","about":[{"@id":"https://www.softwareadvice.com.au/software/8143/jitbit#software"},{"@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/8143/109980/jitbit/vs/liveagent#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/8143/109980/jitbit/vs/liveagent#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Jitbit Helpdesk","description":"JitBit Helpdesk is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices.\n\n\nJitBit Helpdesk features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise.\n\n\nJitBit Helpdesk features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests.\n\n\nWith the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a56d96c1-310c-4188-b0e8-816befe12d0a.png","url":"https://www.softwareadvice.com.au/software/8143/jitbit","@id":"https://www.softwareadvice.com.au/software/8143/jitbit#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":33},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/8143/109980/jitbit/vs/liveagent#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software for Schools","position":2,"item":"/directory/3857/schools/software","@type":"ListItem"},{"name":"Jitbit Helpdesk vs LiveAgent","position":3,"item":"https://www.softwareadvice.com.au/compare/8143/109980/jitbit/vs/liveagent","@type":"ListItem"}]}]}
</script>