---
description: Compare Jitbit Helpdesk vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Jitbit Helpdesk vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Jitbit Helpdesk \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.com.au/compare/8143/110247/jitbit/vs/freshdesk)

# Compare Jitbit Helpdesk vs Freshdesk

Canonical: https://www.softwareadvice.com.au/compare/8143/110247/jitbit/vs/freshdesk

> Detailed comparison between Jitbit Helpdesk and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Jitbit Helpdesk | Freshdesk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 33 | 3408 |
| **Starting Price** | USD 29.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Jitbit Helpdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Ticket Management
- Workflow Management

### Freshdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Ticket Management
- Workflow Management

## Links

- [View Jitbit Helpdesk Profile](https://www.softwareadvice.com.au/software/8143/jitbit)
- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/8143/110247/jitbit/vs/freshdesk)

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