---
description: Compare Birdeye vs Yext regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Birdeye vs Yext Comparison
---

Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/4615/ai-marketing-tools/software) > [Birdeye \<span\>vs\</span\> Yext](https://www.softwareadvice.com.au/compare/86768/146401/birdeye/vs/yextknowledgemanager)

# Compare Birdeye vs Yext

Canonical: https://www.softwareadvice.com.au/compare/86768/146401/birdeye/vs/yextknowledgemanager

> Detailed comparison between Birdeye and Yext. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Birdeye | Yext |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 704 | 114 |
| **Starting Price** | - | USD 199.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Birdeye

- API
- Commenting/Notes
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Alerts
- Engagement Tracking
- Keyword Tracking
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Review Monitoring
- Search/Filter
- Single Sign On
- Social Media Integration
- Website Integration

### Yext

- API
- Commenting/Notes
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Alerts
- Engagement Tracking
- Keyword Tracking
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Review Monitoring
- Search/Filter
- Single Sign On
- Social Media Integration
- Website Integration

## Links

- [View Birdeye Profile](https://www.softwareadvice.com.au/software/86768/birdeye)
- [View Yext Profile](https://www.softwareadvice.com.au/software/146401/yextknowledgemanager)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/86768/146401/birdeye/vs/yextknowledgemanager)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Birdeye vs Yext Comparison","description":"Compare Birdeye vs Yext regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/86768/146401/birdeye/vs/yextknowledgemanager","about":[{"@id":"https://www.softwareadvice.com.au/software/86768/birdeye#software"},{"@id":"https://www.softwareadvice.com.au/software/146401/yextknowledgemanager#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/86768/146401/birdeye/vs/yextknowledgemanager#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/86768/146401/birdeye/vs/yextknowledgemanager#webpage","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"name":"Birdeye","description":"Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors.\n\nThe system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer conversations to live agents when necessary while collecting visitor contact information without requiring pre-chat forms. A knowledge base setup allows the platform to generate accurate responses by using content from frequently visited website pages and AI-refined FAQs.\n\nConversations are organized in a centralized inbox that filters interactions by location, time, or type for streamlined management. AI writing assistance supports agents by summarizing lengthy conversations and generating tailored responses. If visitors leave the website, conversations can continue via text messaging. Performance tracking tools provide insights into chat effectiveness, with filtering options based on location or user.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d25045b3-f1e4-4af6-b8ff-1033563575f5.png","url":"https://www.softwareadvice.com.au/software/86768/birdeye","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/86768/birdeye#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":704,"ratingValue":4.7},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Yext","description":"Yext (NYSE: YEXT) is a digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator. To learn more about Yext, visit Yext.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4d5fa867-9f64-431c-9bfe-a56c97819518.png","url":"https://www.softwareadvice.com.au/software/146401/yextknowledgemanager","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/146401/yextknowledgemanager#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":114,"ratingValue":4.2},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI Marketing Tools","position":2,"item":"/directory/4615/ai-marketing-tools/software","@type":"ListItem"},{"name":"Birdeye vs Yext","position":3,"item":"https://www.softwareadvice.com.au/compare/86768/146401/birdeye/vs/yextknowledgemanager","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/86768/146401/birdeye/vs/yextknowledgemanager#breadcrumblist"}]}
</script>
