---
description: Compare SmartCustomer vs Usersnap regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SmartCustomer vs Usersnap Comparison
---

Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [SmartCustomer \<span\>vs\</span\> Usersnap](https://www.softwareadvice.com.au/compare/90265/160057/sitejabber/vs/usersnap)

# Compare SmartCustomer vs Usersnap

Canonical: https://www.softwareadvice.com.au/compare/90265/160057/sitejabber/vs/usersnap

> Detailed comparison between SmartCustomer and Usersnap. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SmartCustomer | Usersnap |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 65 | 48 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### SmartCustomer

- API
- Access Controls/Permissions
- Commenting/Notes
- Communication Management
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Multi-Location
- Negative Feedback Management
- Ratings/Reviews
- Reporting & Statistics
- Response Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Visual Analytics
- Website Integration

### Usersnap

- API
- Access Controls/Permissions
- Commenting/Notes
- Communication Management
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Multi-Location
- Negative Feedback Management
- Ratings/Reviews
- Reporting & Statistics
- Response Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Visual Analytics
- Website Integration

## Links

- [View SmartCustomer Profile](https://www.softwareadvice.com.au/software/90265/sitejabber)
- [View Usersnap Profile](https://www.softwareadvice.com.au/software/160057/usersnap)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/90265/160057/sitejabber/vs/usersnap)

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