---
description: Compare Igloo vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Igloo vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [Igloo \<span\>vs\</span\> Freshservice](https://www.softwareadvice.com.au/compare/92197/436317/igloo/vs/freshservice)

# Compare Igloo vs Freshservice

Canonical: https://www.softwareadvice.com.au/compare/92197/436317/igloo/vs/freshservice

> Detailed comparison between Igloo and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Igloo | Freshservice |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 40 | 685 |
| **Starting Price** | USD 599.00 | USD 19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Igloo

- API
- Access Controls/Permissions
- Active Directory Integration
- Calendar Management
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customizable Templates
- Document Management
- Email Management
- File Sharing
- Full Text Search
- Knowledge Management
- Policy Management
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Task Management
- Workflow Management

### Freshservice

- API
- Access Controls/Permissions
- Active Directory Integration
- Calendar Management
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customizable Templates
- Document Management
- Email Management
- File Sharing
- Full Text Search
- Knowledge Management
- Policy Management
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Task Management
- Workflow Management

## Links

- [View Igloo Profile](https://www.softwareadvice.com.au/software/92197/igloo)
- [View Freshservice Profile](https://www.softwareadvice.com.au/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/92197/436317/igloo/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Igloo vs Freshservice Comparison","description":"Compare Igloo vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/92197/436317/igloo/vs/freshservice","about":[{"@id":"https://www.softwareadvice.com.au/software/92197/igloo#software"},{"@id":"https://www.softwareadvice.com.au/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/92197/436317/igloo/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/92197/436317/igloo/vs/freshservice#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Igloo","description":"If you’re ready to switch to a cutting-edge intranet to deliver a better employee experience – where communication is a two-way street – and build a culture free of silos, Igloo may be the perfect answer. Igloo’s communications-focused digital workplace solutions are cloud-based, mobile-optimized, and designed to help your entire workforce (from 500 to 5,000+) get more from the tools you rely on for collaboration and knowledge management, including Microsoft Teams and SharePoint. And analysts and community managers highlight Igloo’s customer support – from the minute you get started onward. \n\nCreate content in any tool. \nIt's about transparent communication. Community managers, department heads, even the C-suite – anyone can use Igloo to create content, leveraging integrations with key enterprise tools like Microsoft 365, Teams, or Slack. \n\nReach people wherever they’re working. \nPersonalized options mean that when content is ready for sharing, Igloo makes it happen on any channel (email, text, chat, collaboration apps, and more). \n\nMake it easy to discover what matters. \nIgloo communications lead recipients to a single source of truth, and search capabilities allow people to discover the content they need whenever they need it.\n\nDestroy silos and build a culture of collaboration. \nRecipients reply and engage through their preferred channels, which makes it easy to work together and gather input from anywhere.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ff7e2795-b264-4b62-9701-3d4d9b377462.jpg","url":"https://www.softwareadvice.com.au/software/92197/igloo","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/92197/igloo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":40},"offers":{"price":"599","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.com.au/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online Help Desk Software","position":2,"item":"/directory/3529/online/software","@type":"ListItem"},{"name":"Igloo vs Freshservice","position":3,"item":"https://www.softwareadvice.com.au/compare/92197/436317/igloo/vs/freshservice","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/92197/436317/igloo/vs/freshservice#breadcrumblist"}]}
</script>