---
description: Compare Igloo vs Document360 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Igloo vs Document360 Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [Igloo \<span\>vs\</span\> Document360](https://www.softwareadvice.com.au/compare/92197/96197/igloo/vs/document360)

# Compare Igloo vs Document360

Canonical: https://www.softwareadvice.com.au/compare/92197/96197/igloo/vs/document360

> Detailed comparison between Igloo and Document360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Igloo | Document360 |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 40 | 290 |
| **Starting Price** | USD 599.00 | - |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Igloo

- API
- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Content Library
- Content Management
- Customizable Templates
- Discussions/Forums
- Document Management
- Document Storage
- Full Text Search
- Knowledge Management
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Tagging
- Version Control
- Wiki
- Workflow Management

### Document360

- API
- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Content Library
- Content Management
- Customizable Templates
- Discussions/Forums
- Document Management
- Document Storage
- Full Text Search
- Knowledge Management
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Tagging
- Version Control
- Wiki
- Workflow Management

## Links

- [View Igloo Profile](https://www.softwareadvice.com.au/software/92197/igloo)
- [View Document360 Profile](https://www.softwareadvice.com.au/software/96197/document360)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/92197/96197/igloo/vs/document360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Igloo vs Document360 Comparison","description":"Compare Igloo vs Document360 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/92197/96197/igloo/vs/document360","about":[{"@id":"https://www.softwareadvice.com.au/software/92197/igloo#software"},{"@id":"https://www.softwareadvice.com.au/software/96197/document360#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/92197/96197/igloo/vs/document360#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/92197/96197/igloo/vs/document360#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Igloo","description":"If you’re ready to switch to a cutting-edge intranet to deliver a better employee experience – where communication is a two-way street – and build a culture free of silos, Igloo may be the perfect answer. Igloo’s communications-focused digital workplace solutions are cloud-based, mobile-optimized, and designed to help your entire workforce (from 500 to 5,000+) get more from the tools you rely on for collaboration and knowledge management, including Microsoft Teams and SharePoint. And analysts and community managers highlight Igloo’s customer support – from the minute you get started onward. \n\nCreate content in any tool. \nIt's about transparent communication. Community managers, department heads, even the C-suite – anyone can use Igloo to create content, leveraging integrations with key enterprise tools like Microsoft 365, Teams, or Slack. \n\nReach people wherever they’re working. \nPersonalized options mean that when content is ready for sharing, Igloo makes it happen on any channel (email, text, chat, collaboration apps, and more). \n\nMake it easy to discover what matters. \nIgloo communications lead recipients to a single source of truth, and search capabilities allow people to discover the content they need whenever they need it.\n\nDestroy silos and build a culture of collaboration. \nRecipients reply and engage through their preferred channels, which makes it easy to work together and gather input from anywhere.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ff7e2795-b264-4b62-9701-3d4d9b377462.jpg","url":"https://www.softwareadvice.com.au/software/92197/igloo","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/92197/igloo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":40},"offers":{"price":"599","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Document360","description":"Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nWho It’s For:\n\nBy Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly.\n\nBy Industry: SaaS, IT &amp; consulting, finance, healthcare, education, and manufacturing\n\nKey Capabilities:\n\nAI Writing Agent: Instantly turn text, video, or prompts into structured, ready-to-publish documentation.\n\nAI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs.\n\nSEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability.\n\nPowerful Editors: Markdown for speed and WYSIWYG for rich visuals both with real-time previews and drag-and-drop media.\n\nStep-by-Step Guides: Auto-capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.\n\nCategory Manager: Organize and restructure content effortlessly with drag-and-drop control.\n\nInteractive Demos &amp; Video: Record screens, add videos and embed guided walkthroughs directly into articles.\n\nCustom Workflows: Set review stages, owners and deadlines to fit your documentation process.\n\nPro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection.\n\nBrand Customization: Tailor portal design, layout and color themes to your brand.\n\nSecurity: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction\n\nLocalization: Supports 50+ languages","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/151f310e-6f56-462e-8e59-dedf319e3e3d.png","url":"https://www.softwareadvice.com.au/software/96197/document360","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/96197/document360#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":290},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online Help Desk Software","position":2,"item":"/directory/3529/online/software","@type":"ListItem"},{"name":"Igloo vs Document360","position":3,"item":"https://www.softwareadvice.com.au/compare/92197/96197/igloo/vs/document360","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/92197/96197/igloo/vs/document360#breadcrumblist"}]}
</script>
