---
description: Compare XM for Customer Experience vs Dynamics 365 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: XM for Customer Experience vs Dynamics 365 Comparison
---

Breadcrumb: [Home](/) > [NPS Software](/directory/4116/nps/software) > [XM for Customer Experience \<span\>vs\</span\> Dynamics 365](https://www.softwareadvice.com.au/compare/94382/106335/qualtrics-customerxm/vs/microsoft-dynamics-crm)

# Compare XM for Customer Experience vs Dynamics 365

Canonical: https://www.softwareadvice.com.au/compare/94382/106335/qualtrics-customerxm/vs/microsoft-dynamics-crm

> Detailed comparison between XM for Customer Experience and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | XM for Customer Experience | Dynamics 365 |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 255 | 5823 |
| **Starting Price** | USD 1,500.00 | USD 50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### XM for Customer Experience

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Contact Database
- Customer Database
- Customer Engagement
- Customisable Branding
- Dashboard
- Email Management
- KPI Monitoring
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reminders
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management

### Dynamics 365

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Contact Database
- Customer Database
- Customer Engagement
- Customisable Branding
- Dashboard
- Email Management
- KPI Monitoring
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reminders
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management

## Links

- [View XM for Customer Experience Profile](https://www.softwareadvice.com.au/software/94382/qualtrics-customerxm)
- [View Dynamics 365 Profile](https://www.softwareadvice.com.au/software/106335/microsoft-dynamics-crm)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/94382/106335/qualtrics-customerxm/vs/microsoft-dynamics-crm)

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