---
description: Compare XM for Customer Experience vs SurveyMonkey regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: XM for Customer Experience vs SurveyMonkey Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [XM for Customer Experience \<span\>vs\</span\> SurveyMonkey](https://www.softwareadvice.com.au/compare/94382/157864/qualtrics-customerxm/vs/surveymonkey)

# Compare XM for Customer Experience vs SurveyMonkey

Canonical: https://www.softwareadvice.com.au/compare/94382/157864/qualtrics-customerxm/vs/surveymonkey

> Detailed comparison between XM for Customer Experience and SurveyMonkey. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | XM for Customer Experience | SurveyMonkey |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 255 | 10427 |
| **Starting Price** | USD 1,500.00 | USD 30.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### XM for Customer Experience

- AI/Machine Learning
- API
- CRM
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Performance Management
- Personalization
- Real-Time Data
- Reminders
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### SurveyMonkey

- AI/Machine Learning
- API
- CRM
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Performance Management
- Personalization
- Real-Time Data
- Reminders
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View XM for Customer Experience Profile](https://www.softwareadvice.com.au/software/94382/qualtrics-customerxm)
- [View SurveyMonkey Profile](https://www.softwareadvice.com.au/software/157864/surveymonkey)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/94382/157864/qualtrics-customerxm/vs/surveymonkey)

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