---
description: Compare Document360 vs Malcolm! regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Document360 vs Malcolm! Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/1884/knowledge-management/software) > [Document360 \<span\>vs\</span\> Malcolm\!](https://www.softwareadvice.com.au/compare/96197/123244/document360/vs/malcolm)

# Compare Document360 vs Malcolm\!

Canonical: https://www.softwareadvice.com.au/compare/96197/123244/document360/vs/malcolm

> Detailed comparison between Document360 and Malcolm\!. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Document360 | Malcolm\! |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 290 | 36 |
| **Starting Price** | - | GBP 36.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Document360

- API
- Access Controls/Permissions
- Activity Tracking
- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Customizable Templates
- Document Management
- Full Text Search
- Process/Workflow Automation
- Reporting & Statistics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Tagging
- Version Control
- Workflow Management

### Malcolm\!

- API
- Access Controls/Permissions
- Activity Tracking
- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Customizable Templates
- Document Management
- Full Text Search
- Process/Workflow Automation
- Reporting & Statistics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Tagging
- Version Control
- Workflow Management

## Links

- [View Document360 Profile](https://www.softwareadvice.com.au/software/96197/document360)
- [View Malcolm\! Profile](https://www.softwareadvice.com.au/software/123244/malcolm)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/96197/123244/document360/vs/malcolm)

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