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description: Page 6 - Discover the best IT Ticketing Systems Software for your organisation. Compare top IT Ticketing Systems Software tools with customer reviews, pricing and free demos.
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title: Page 6 - Best IT Ticketing Systems Software - 2026 Reviews, Pricing & Demos
---

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# IT Ticketing Systems Software

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## Products

1. [Qualaroo](https://www.softwareadvice.com.au/software/74382/qualaroo) — 4.7/5 (20 reviews) — Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through w...
2. [Results](https://www.softwareadvice.com.au/software/437635/results-crm) — 4.2/5 (17 reviews) — Results is an all-in-one CRM for Service Operations and Field Service Management. The award-winning software offers a...
3. [Revamp CRM](https://www.softwareadvice.com.au/software/81774/revamp) — 3.9/5 (17 reviews) — Revamp CRM is an all-in-one CRM for your sales, marketing and e-commerce teams. You can track activities, deals and o...
4. [Novo Solutions](https://www.softwareadvice.com.au/software/148603/sharenet-asset-management) — 4.3/5 (16 reviews) — ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The ...
5. [Fieldpoint](https://www.softwareadvice.com.au/software/173485/fieldpoint) — 4.1/5 (16 reviews) — Fieldpoint is a field service management solution that optimizes mid-sized and enterprise business operations. With o...
6. [MDidentity](https://www.softwareadvice.com.au/software/179017/patientspectrum) — 4.9/5 (16 reviews) — MDidentity is a reputation management solution designed to help healthcare providers manage online reputation and gat...
7. [White Fluffy Cloud](https://www.softwareadvice.com.au/software/31041/icomplete) — 4.5/5 (15 reviews) — White Fluffy Cloud is a cloud-based customer relationship management (CRM) solution designed for small and mid size b...
8. [SAP Marketing Cloud](https://www.softwareadvice.com.au/software/6251/sap-marketing-suite) — 4.2/5 (15 reviews) — SAP Marketing Cloud (formerly SAP Marketing Suite) is a cloud-based marketing solution from SAP that helps businesses...
9. [Ivanti Neurons for ITSM](https://www.softwareadvice.com.au/software/405089/ivanti-neurons-for-itsm) — 3.9/5 (15 reviews) — Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from r...
10. [Remedyforce](https://www.softwareadvice.com.au/software/152479/bmc-remedyforce) — 4.3/5 (15 reviews) — Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge manage...
11. [GovQA](https://www.softwareadvice.com.au/software/2792/webqa) — 4.4/5 (14 reviews) — GovQA is a cloud-based CRM solution for small to mid-sized clients. The solution provides applications for customer s...
12. [C2](https://www.softwareadvice.com.au/software/337609/c2-atom) — 4.3/5 (14 reviews) — Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboard...
13. [Pega CRM](https://www.softwareadvice.com.au/software/4045/pega-crm) — 3.9/5 (13 reviews) — Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales,...
14. [Oracle Service](https://www.softwareadvice.com.au/software/28301/oracle-service-cloud-fs) — 4.5/5 (13 reviews) — Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processe...
15. [Woopra](https://www.softwareadvice.com.au/software/74940/woopra) — 4.3/5 (13 reviews) — Woopra is a cloud-based customer analytics solution which helps small to midsize companies manage customer behavior t...
16. [Enghouse eKMS](https://www.softwareadvice.com.au/software/2369/smartsupport) — 4.2/5 (12 reviews) — Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solut...
17. [ProBusinessTools](https://www.softwareadvice.com.au/software/154495/prosite) — 4.6/5 (12 reviews) — ProBusinessTools is a cloud-based service management solution suitable for companies of all sizes. ProBusinessTools h...
18. [Answerbase](https://www.softwareadvice.com.au/software/3891/answerbase) — 4.7/5 (11 reviews) — Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, ...
19. [Total Network Inventory](https://www.softwareadvice.com.au/software/157042/total-network-inventory) — 4.7/5 (11 reviews) — Total Network Inventory is an on-premises software inventory and PC audit management solution designed for businesses...
20. [Wowdesk](https://www.softwareadvice.com.au/software/75405/wowdesk) — 4.7/5 (11 reviews) — WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channe...
21. [AgentCubed](https://www.softwareadvice.com.au/software/124696/agentcubed) — 4.4/5 (10 reviews) — AgentCubed provides lead management and CRM solutions specific to those in the insurance industry. It helps users aut...
22. [Contact Boss](https://www.softwareadvice.com.au/software/89860/contact-boss) — 4.8/5 (10 reviews) — Contact Boss is a database for managing businesses and non-profit organizations' contacts. It allows companies to cap...
23. [Suptask](https://www.softwareadvice.com.au/software/231331/suptask) — 4.7/5 (10 reviews) — Internal team-to-team ticketing closely aligned to your teams on Slack. Your conversations and messages are the ticke...
24. [ASAP Systems](https://www.softwareadvice.com.au/software/126034/barcloud-asset) — 3.2/5 (9 reviews) — ASAP Systems provides the industry-leading Inventory System, the ultimate cloud-based solution that merges cutting-ed...
25. [ServiceWise](https://www.softwareadvice.com.au/software/30481/servicewise) — 4.6/5 (8 reviews) — ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes...

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## Related Categories

- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software)

## Links

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-----

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Additionally, Qualaroo also provides  various services such as NPS Survey, webhooks, event and geo targeting, website overlay and design templates.\n\n\nQualaroo subscriptions are offered on a monthly basis, with the support available through email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51246d0-5852-4d37-9546-5db1614f44b8.png","url":"https://www.softwareadvice.com.au/software/74382/qualaroo","@type":"ListItem"},{"name":"Results","position":2,"description":"Results is an all-in-one CRM for Service Operations and Field Service Management. \n\nThe award-winning software offers a 360-degree view of your entire organization. Streamline operations and enhance customer relationships by managing your contacts, sales, projects, scheduling, and billing with Results. \n\nResults offers seamless integration with QuickBooks and other popular apps. \n\nIn field service, our solution ensures adherence to compliance, streamlined communication, automated workflows, optimized scheduling, and real-time tracking for various field and trade services. This comprehensive suite of solutions provides operational excellence, scalability, and user-friendly interfaces, fostering success across service industries. \n\nThe Field Service Management solution also optimizes operations for office workers by automating scheduling and planning while empowering field workers with tools for estimating, invoicing, scheduling, and access to comprehensive customer views. \n\nResults Software enhances service operations by centralizing customer relationships while offering a comprehensive view of client history. Manage contacts, sales, projects, scheduling, and billing with QuickBooks and popular app integrations for enhanced efficiency. \n\nKey Features and Benefits include:\nCRM and Contact Management - Centralize client relationships with a 360-degree view. Manage prospects, sales, projects, billing, and notes, ensuring a comprehensive understanding and fostering strong client connections. \n \nScheduling and Service Delivery - Efficiently manage team workflow, oversee field operations, and ensure consistent service delivery with automated triggers. Achieve organizational alignment and operational excellence for enhanced service outcomes. \n \nEstimates and Sales Orders - Leverage sales functionality to convert leads into opportunities. Manage sales estimates, orders, and invoices to attract new customers and set them up for long-term success. \n \nProject Management - Optimize business processes with seamless onboarding for new team members. Increase profitability with a focus on key outcomes and investments for the highest impact. \n \nTime Billing and Invoicing - Capture before-and-after pictures and signatures and create quotes and invoices onsite. Ensure accurate and efficient billing processes, enhancing overall project and financial management. \n \nInventory Management - Standardize and automate key business processes to drive efficiency and consistency. Focus on key outcomes and distribute time and resources for the highest impact, leading to increased profitability. \n \nDocument Storage - Ensure easy access to essential documents, improving collaboration and providing a centralized repository for critical project information. \n \nField Services - Facilitate real-time updates from the field access live checklists, schematics, and job materials. Enhance onsite efficiency, capture crucial data, and streamline communication for effective field service operations. \n \nContacts Web Portal - Provide clients and partners with dedicated access to pertinent information, creating a transparent and collaborative environment. \n \nWorkflow Processes - Implement automated workflows to perfect business processes, fostering organizational efficiency and ensuring consistent service delivery. \n \nKey Performance Indicators (KPIs) - Monitor and measure organizational performance with robust KPI tracking, gaining actionable insights for continuous improvement and informed decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d63ac6b5-59db-43b5-b0f3-cf4307f37a82.png","url":"https://www.softwareadvice.com.au/software/437635/results-crm","@type":"ListItem"},{"name":"Revamp CRM","position":3,"description":"Revamp CRM is an all-in-one CRM for your sales, marketing and e-commerce teams. You can track activities, deals and orders, and manage, segment and email your customers. You can also create workflow automations for everyday operations. Your account is accessible from any web browser or a mobile app (available on Android, iPhone, and iPad).\n\n\nRevamp CRM offers unlimited contacts & deals support, and you can import contacts, organizations, deals, tasks or notes from other systems (in CSV format). It can collect data automatically from more than 80 popular cloud applications either directly or through Zapier. Revamp Lead Clipper can add leads to your CRM account with just one click.\n\n\nRevamp CRM's 360-degree contact profile offers a detailed view of everything you need to know about a client or prospect including notes, emails, tickets, invoices, files and tasks. You can use the built-in powerful segmentation to make further bulk-actions, send an email campaign or run a workflow.\n\n\nEnjoy a drag & drop visual sales pipeline with customizable stages, multiple pipelines for different products and multiple currencies support. Coupled with slice and dice sales reports, task tracking and automatic follow-up reminders, making sure that you do not lose sight of your deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edc51a2d-81a8-46fa-b999-fa36b7ca2620.png","url":"https://www.softwareadvice.com.au/software/81774/revamp","@type":"ListItem"},{"name":"Novo Solutions","position":4,"description":"ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The platform can be accessed via a mobile application that updates IT departments about the current location, status and condition of organization-wide assets.\n\n\nShareNet Asset Management helps users calculate depreciation, generate reports, integrate data and view a changelog to get complete history of the assets. The solution provides a built-in Data Import Wizard that allows IT staff to import assets from spreadsheets. It also supports barcode scanning to help users find and update assets in real time. Other key features of the solution include customizable fields, asset grouping, sorting, graphical email templates, manual process automation and email notification.\n\n\nShareNet Asset Management provides multi-level information security to safeguard user data. It offers SSL encryption and intrusion detection during data transfer.\n\n\nSupport is offered via email, phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d5524ab-7e6e-4eaf-920b-58ab83960b7c.jpeg","url":"https://www.softwareadvice.com.au/software/148603/sharenet-asset-management","@type":"ListItem"},{"name":"Fieldpoint","position":5,"description":"Fieldpoint is a field service management solution that optimizes mid-sized and enterprise business operations. With over 25 years of industry experience, this software delivers an all-in-one solution that transforms service organizations to run leaner, smarter, and more profitable businesses with reliable ERP integrations.\n\nFieldpoint invests in R&D. Therefore, with consistent product enhancements and mobile capabilities, it offers a complete and connected field service management software. It is an integrated application set with special industry extensions, giving businesses a suite with the right functionality for specific requirements.\n\nOrganizations can customize workflows and configurations in Fieldpoint for any business need without investing in constant upgrades and updates. The software’s workflow development maximizes operational efficiency, increases revenue, reduces costs, and improves customer satisfaction. It ensures consistent progression of the service delivery process from the office to the field while being adaptable to the evolving business needs through flexible configuration. The system caters to business-critical workflows like approval processes, quote management, procurement, high severity calls, installations, and service. Fieldpoint enables companies to boost profitability with advanced analytics. It has business intelligence tools to create reports to quantify business success.\n\n\n\nEach project begins with a quote and is expanded as the project progresses to include all necessary job costing and scheduling features. Appointment and Service Activity modules account for the cost of time and labor and can incorporate this information into the billing cycle.\n\n\nGraphs help users visualize project margins and costs at different phases of projects: estimates versus actuals and percentage of completion. This job-costing structure provides necessary information for managing resources, as well as estimating potential revenue.\n\n\nIn addition, all invoicing and billing can be managed from within Alert Stratus. Billing triggers can be added to a project based on a variety of factors, such as a specific date, the percentage of project completion, an important milestone, or billing based on task completion.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/315c067b-5518-44cf-8845-575780dc0b29.jpeg","url":"https://www.softwareadvice.com.au/software/173485/fieldpoint","@type":"ListItem"},{"name":"MDidentity","position":6,"description":"MDidentity is a reputation management solution designed to help healthcare providers manage online reputation and gather patient reviews. It is used by medical practices, clinics, and healthcare organizations to streamline reputation management while adhering to HIPAA compliance standards.\n\nThe platform includes a dashboard that facilitates review generation through automated patient outreach via email and SMS. It offers features such as patient-type segmentation, re-engagement campaigns, and a three-question survey system to assess patient satisfaction with providers, locations, and services. The surveys are designed to minimize patient fatigue. Users can access reporting tools with dashboard widgets and performance indicators to monitor review conversion rates and satisfaction trends. MDidentity supports multi-location practices and ensures HIPAA compliance for all patient communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3cfbc201-939d-4285-a2d0-62e565190e4f.png","url":"https://www.softwareadvice.com.au/software/179017/patientspectrum","@type":"ListItem"},{"name":"White Fluffy Cloud","position":7,"description":"White Fluffy Cloud is a cloud-based customer relationship management (CRM) solution designed for small and mid size businesses. The solution helps automate the lead generation process and workflow activities for sales and marketing teams, call centres, charities and help-desk teams.\n\nWhite Fluffy Cloud CRM offers a built-in marketing feature which sends targeted marketing messages to customers and prospects via email, text message and physical mail. An interactive template builder tool lets users create personalized emails and other promotional materials.\n\nWhite Fluffy Cloud CRM offers team collaboration tools, which allow individuals to share opportunity details with their teams. Users can track campaign progress and generate activity statistics to measure the performance of ongoing campaigns. icomplete CRM integrates with various social media platforms such as Facebook, twitter and LinkedIn, allowing businesses to source contact details from multiple platforms and share campaign details through these platforms. Users can also measure the performance of their phone agents and record calls for quality monitoring and training.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30676491-5198-48ed-8c29-5a21063ed275.png","url":"https://www.softwareadvice.com.au/software/31041/icomplete","@type":"ListItem"},{"name":"SAP Marketing Cloud","position":8,"description":"SAP Marketing Cloud (formerly SAP Marketing Suite) is a cloud-based marketing solution from SAP that helps businesses gain information about their customers and deliver relevant experiences across all channels. Key features include lead scoring, lead nurturing, advanced marketing analytics, online and offline cross-channel integrations, social media monitoring and analytics, embedded social collaboration, loyalty management and marketing resource management. It is also available for on-premise deployment.\n\n\nThe solution also features end-to-end enterprise process automation for marketers in demand planning, procurement and financial management.\n\n\nSAP Marketing Cloud is built on the Hana Cloud platform, with in-memory database technology for high performance and access to real-time customer behavior. In addition, it is preconfigured with integration into SAP’s on-premise solutions, including SAP ERP and SAP CRM. This allows businesses to manage their investments in legacy technologies and offers marketers relevant enterprise information context to customers.\n\n\nSupport is offered through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/92370a5d-301e-480d-a21f-8612ee374010.png","url":"https://www.softwareadvice.com.au/software/6251/sap-marketing-suite","@type":"ListItem"},{"name":"Ivanti Neurons for ITSM","position":9,"description":"Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Automated workflows eliminate costly manual processes while making operations more efficient, compliant and secure. Whether you’re looking for an IT helpdesk / support ticket solution or need to perform more advanced service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.\n\nAre you just getting started? Ivanti Neurons for ITSM offers an easy-to-use incident management system for dealing with inbound tickets and requests from any channel making your IT helpdesk more efficient, and its users more productive and happier.\n\nAt an intermediate stage of your service management journey? As your IT needs, mature, you can benefit from additional capabilities that'll help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations.\n\nHowever, if you have more complex IT operations then you’ll have more comprehensive maturity needs. Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and value achieved from your investments in hardware, software and cloud assets.\n\nThe most sophisticated IT operations can benefit from Ivanti Neurons for ITSM, offering advanced maturity solutions that deliver “Shift Left” outcomes, automation and AI that can proactively detect and remediate issues before they become user or organization-impacting events, truly transforming and delivering better employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7354c289-d09d-46ce-b6f6-9a56333d4cdb.png","url":"https://www.softwareadvice.com.au/software/405089/ivanti-neurons-for-itsm","@type":"ListItem"},{"name":"Remedyforce","position":10,"description":"Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.\n\n\nRemedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.\n\n\nRemedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e79f467c-92b6-4657-82ff-7da88851661e.jpeg","url":"https://www.softwareadvice.com.au/software/152479/bmc-remedyforce","@type":"ListItem"},{"name":"GovQA","position":11,"description":"GovQA is a cloud-based CRM solution for small to mid-sized clients. The solution provides applications for customer service, account management, issue tracking and e-mail management. Employee provisioning allows support departments to manage changes, service and support staff, employees and members. Student tracking module is accessible to both students and administrators and helps them address specific needs of each academic department. Workflow management allows users to route requests to the right staff member, track and assign tasks and create work orders.\n\n\nGovQA provides CustomAnswers module that manages inbound and outbound student communication. It helps users evaluate recruitment strategy and respond to prospective students. The module keeps a record of all the interactions with students and their needs and concerns with an organization\n\n\nGovQA can be used in industries including financial institutions, consumer goods, post-secondary education, construction and healthcare. It integrates with other applications such as sales support systems, financial systems and ERP systems. Pricing is per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1eb11f56-7aea-4b91-9e7c-104b8e62c333.png","url":"https://www.softwareadvice.com.au/software/2792/webqa","@type":"ListItem"},{"name":"C2","position":12,"description":"Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboarding to facilities requests and procurement processes. Yet many teams still manage these services through disconnected tools, email threads, or spreadsheets.\n\nC2 provides a centralized platform that helps organizations structure and automate these processes. The C2 platform enables teams to manage service requests, track assets, automate workflows, and gain visibility across their operations through a single system.\n\nWith C2 for ITSM and enterprise service management, employees can submit requests through an intuitive self-service portal while service teams manage tickets, approvals, and workflows behind the scenes. This approach reduces manual coordination and helps organizations deliver faster, more consistent services.\n\nThe platform supports core service management capabilities including ticket management, service catalogs, workflow automation, knowledge management, and asset tracking. These tools help organizations standardize processes while remaining flexible enough to adapt to different departmental needs.\n\nAutomation plays an important role within C2. Using a visual workflow designer, teams can create processes that include approvals, conditions, notifications, and automated actions. This allows organizations to reduce repetitive tasks and ensure that requests follow consistent procedures.\n\nC2 also includes configuration management capabilities through its CMDB. Teams can map relationships between assets, systems, and services, allowing them to better understand infrastructure dependencies and improve troubleshooting and change management.\n\nBecause the C2 platform is designed for enterprise service management, organizations can extend service workflows beyond IT. HR teams can manage onboarding requests, facilities teams can handle maintenance processes, and finance teams can manage approvals using the same structured system.\n\nDashboards and reporting tools help teams monitor service performance, track operational metrics, and identify opportunities for improvement.\n\nBy combining service management, automation, and infrastructure visibility, C2 helps organizations create a more structured and efficient approach to internal services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.softwareadvice.com.au/software/337609/c2-atom","@type":"ListItem"},{"name":"Pega CRM","position":13,"description":"Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales, marketing and customer service capabilities into one solution. It also offers end-to-end automation and real-time artificial intelligence capabilities to drive insights around customer engagements.\n\n\nPega CRM's marketing feature provides tools to recognize and analyze customers' behavior and suggest the next best action for each customer. It can capture and connect customer's conversations across multiple channels to anticipate and stimulate their journey. The Sales Media Manager feature helps in identifying possible leads and opportunities within the sales pipeline. The solution supports integration with Outlook, Gmail and other Email service providers to manage emails and schedule meetings from a single interface.\n\n\nPega CRM is suitable for very large companies that need to process high volumes of complex customer inquiries. Due to its BPM-centric, model-based design, Pega CRM is designed to serve industries with frequent changes in high-complexity processes, such as healthcare, insurance and financial services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8e0b03e-8758-42a6-ba65-9f1768f70eef.jpeg","url":"https://www.softwareadvice.com.au/software/4045/pega-crm","@type":"ListItem"},{"name":"Oracle Service","position":14,"description":"Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f482e72-5e4c-48a4-ad9b-0fd87758c7b8.png","url":"https://www.softwareadvice.com.au/software/28301/oracle-service-cloud-fs","@type":"ListItem"},{"name":"Woopra","position":15,"description":"Woopra is a cloud-based customer analytics solution which helps small to midsize companies manage customer behavior through multiple touch points such as help desk, email and live chat. Woopra tracks and monitors usage across product, website and mobile applications.\n\n\nAdvanced analytics reporting of Woopra comprise real-time automation, customer journey analytics and trends by consolidating data. Woopra includes key features such as live KPI dashboards, real-time notifications, funnel reports, real-time segment updates and retention reports. Additionally, Woopra enables businesses to create a profile for every user and synchronize that data to derive insights from it.\n\n\nThe software provides an iOS mobile application which sends real-time reminders to users when customers perform specific actions. Deployed on SaaS, Woopra can integrate with many third-party vendors such as Marketo, MailChimp, Salesforce, Segment and Intercom. Support is extended via email, phone, an online help desk and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08a23e90-6336-4892-93ca-afd1a0f03866.png","url":"https://www.softwareadvice.com.au/software/74940/woopra","@type":"ListItem"},{"name":"Enghouse eKMS","position":16,"description":"Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.\n\n\nSmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information.\n\n\nAdditionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow.\n\n\nSupport is offered via phone and email during business hours on weekdays.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0644cb5-de7e-4492-bcc5-02090c594587.png","url":"https://www.softwareadvice.com.au/software/2369/smartsupport","@type":"ListItem"},{"name":"ProBusinessTools","position":17,"description":"ProBusinessTools is a cloud-based service management solution suitable for companies of all sizes. ProBusinessTools helps streamline the service process, from scheduling and dispatching to managing inventory, technicians, reporting and more.\n\n\nProBusinessTools is suited for a number of industries, including construction, real estate, utilities, hospitality and more. The solution offers a mobile app for on-site technicians.\n\n\nThe system's customer relationship management (CRM) module helps users easily find and track customers. The service scheduling modules have a calendar-based interface that also tracks fleet mileage and distances, which allows dispatchers to send the technician best suited for the job.\n\n\nProBusinessTools maintains all work orders in a single database, offering visibility into open orders, requests, scheduled calls and more.\n\n\nIn addition to managing all inventory, ProBusinessTools tracks both in-house and subcontracted technicians. It offers a recurring billing system, accounting modules and a reporting system that provides more than 100 different reports. There are optional features for credit card processing and software customization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e0e939f-cfc9-4739-9162-2b002aabfc43.png","url":"https://www.softwareadvice.com.au/software/154495/prosite","@type":"ListItem"},{"name":"Answerbase","position":18,"description":"Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own.\n\n\nAnswerbase allows users to use the Q&A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team.\n\n\nAnswerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ac70766-b42d-4edc-8b7d-17b11329336d.png","url":"https://www.softwareadvice.com.au/software/3891/answerbase","@type":"ListItem"},{"name":"Total Network Inventory","position":19,"description":"Total Network Inventory is an on-premises software inventory and PC audit management solution designed for businesses of all sizes. It allows users to scan devices present on a network and provides a report detailing active operating systems, running processes, hardware, software and hotfixes.\n\nTotal Network Inventory helps users manage inventory, software assets, and logs. The solution groups network assets and allows users to attach comments or other information to them. The reports generated by the system can be copied, printed or exported for further use. It also offers search functionality that displays results in real time as the user types.\n\nUsers can manage and view the inventory log to see information about application installation, hardware connection and disk space usage. It allows users to select the exact time and date for the scheduled scans of different asset types. Users can specify different credentials for different asset types in order to increase security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/035f4ba8-64e5-4c65-a469-88e49baab5de.png","url":"https://www.softwareadvice.com.au/software/157042/total-network-inventory","@type":"ListItem"},{"name":"Wowdesk","position":20,"description":"WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts, administrators and external entities, it allows businesses to manage delivery service across various industries.\n\n\nKey features of WowDesk include management of complaints, knowledge base, facilities, cases and ticketing. Its self-service portals allow businesses to communicate with customers and manage relationships across email, chat, phone and social media networks. Additionally, it comes with a customizable platform, which enables agents to collaborate with subject matter experts and administrators to configure and automate structure rules as per business requirements.\n\n\nWowDesk enables businesses to provide controlled access to suppliers, auditors and third-party vendors and streamline operations related to customer servicing. WowDesk can either be deployed on-premise or hosted in the cloud. Support is available via phone, email and Skype.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/511a8aa9-1c97-43f0-a4c3-35f54e5b2676.png","url":"https://www.softwareadvice.com.au/software/75405/wowdesk","@type":"ListItem"},{"name":"AgentCubed","position":21,"description":"AgentCubed provides lead management and CRM solutions specific to those in the insurance industry. It helps users automate workflows, manage the relationship and generate leads by skills-based routing. The solution is cloud-based and offers sales automation, customer service and support, quoting tools, calendars, web self-service, call center, field service, and knowledge management. It connects with lead providers and aggregators to provide updated information on potential clients. Lead management module integrates inside sales with field sales and lead distribution.\n\n\nAgentCubed provides customer report builder feature that allows users to analyze hundreds of data points in multiple combinations to improve sales efforts. It also provides down-line analytics for tracking brokers, affiliates, regions and satellite offices. The activity dashboards provide a view of key performance metrics for all down-lines. Line-of-sight access can also be granted to down-line users so that those users only see the data that is relevant to their sub group. The solution is a fit for medium to large sized insurance companies. Support is offered via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1381fd8d-6c71-4b08-a908-9dd895de09fd.png","url":"https://www.softwareadvice.com.au/software/124696/agentcubed","@type":"ListItem"},{"name":"Contact Boss","position":22,"description":"Contact Boss is a database for managing businesses and non-profit organizations' contacts. It allows companies to capture contact information from both online forms and onsite customer visits. The contact information is then stored in a comprehensive database that is segmented by user type and other customizable fields.\n\n\nWith Contact Boss's robust search capacity, users can search the entire database by keywords, groups, locations, attributes or a personal note. Contact Boss integrates into the user's own default email program to send messages. It enables users to create event pages with forms to promote and collect event RSVP's, making it easy to keep track of attendees.\n\n\nIt is available on monthly subscription plans and support is extended via email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7eebb26b-35d1-4324-9226-b2912f06a0e1.png","url":"https://www.softwareadvice.com.au/software/89860/contact-boss","@type":"ListItem"},{"name":"Suptask","position":23,"description":"Internal team-to-team ticketing closely aligned to your teams on Slack. Your conversations and messages are the tickets, providing a structured ticketing process where your teams are today.\n\nEngineering, DevOps, and other teams can easily handle escalations and collaborate closely to solve tickets together.\n\nNo need to force users to a traditional ticketing system. Align Suptask where your users are today, on Slack, and empower the existing conversations with a structured ticketing process.\n\nCustomer ticket escalations are handled instantly with teams collaborating closely together, resulting in faster resolution times on tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7548e32a-b58f-4ed8-9af7-59d00bff36d2.png","url":"https://www.softwareadvice.com.au/software/231331/suptask","@type":"ListItem"},{"name":"ASAP Systems","position":24,"description":"ASAP Systems provides the industry-leading Inventory System, the ultimate cloud-based solution that merges cutting-edge technology with barcode scanning capabilities. Designed to accommodate businesses of any size, the system is packed with powerful features to help you and your organization manage inventory levels, monitor stock movements and generate advanced reports on inventory trends in your facilities in real-time. \n\nThe inventory management software includes an innovative multisite tracking feature. This helps users manage inventory across multiple locations conveniently in one platform, whether you have multiple offices, warehouses or other facilities. With this system, you will be able to easily create Purchase Orders, manage vendor and customer information. This provides a seamless purchasing process to streamline operations. Additionally, this software is fully configurable, perfect for tracking all types of inventory and scalable to grow with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1d2dd8e6-e702-41d3-9ed8-ad12505452a0.jpeg","url":"https://www.softwareadvice.com.au/software/126034/barcloud-asset","@type":"ListItem"},{"name":"ServiceWise","position":25,"description":"ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.\n\n\nThe solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.\n\n\nServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.\n\n\nThe solution helps businesses maintain ITIL operations and other business processes. It includes components for incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit service request., as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with list, trend, summary and distribution reports..\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/968b07b7-3690-4017-8e1b-72a14049235e.png","url":"https://www.softwareadvice.com.au/software/30481/servicewise","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/1630/it-ticketing/software?page=6#itemlist","numberOfItems":25}
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