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description: Page 2 - Discover the best Automatic Call Distribution Software for your organisation. Compare top Automatic Call Distribution Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Automatic Call Distribution Software - 2026 Reviews, Pricing & Demos
---

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# Automatic Call Distribution Software

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## Products

1. [CallTools](https://www.softwareadvice.com.au/software/223069/calltools) — 4.8/5 (156 reviews) — CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optim...
2. [Readymode](https://www.softwareadvice.com.au/software/171343/Readymode) — 4.6/5 (142 reviews) — Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one pla...
3. [UJET](https://www.softwareadvice.com.au/software/344338/ujet) — 4.6/5 (140 reviews) — UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. ...
4. [XCALLY](https://www.softwareadvice.com.au/software/163156/xcally) — 4.8/5 (130 reviews) — XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat,...
5. [Nextiva Contact Center](https://www.softwareadvice.com.au/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews) — Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform inc...
6. [Primo Dialler](https://www.softwareadvice.com.au/software/61369/primo-dialler) — 4.8/5 (108 reviews) — Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) ...
7. [ZIWO](https://www.softwareadvice.com.au/software/52205/ziwo) — 4.7/5 (108 reviews) — ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtu...
8. [JivoChat](https://www.softwareadvice.com.au/software/75321/jivochat) — 4.6/5 (105 reviews) — JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook m...
9. [Bright Pattern](https://www.softwareadvice.com.au/software/20023/servicepattern) — 4.8/5 (104 reviews) — Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service i...
10. [wolkvox](https://www.softwareadvice.com.au/software/87791/wolkvox) — 4.6/5 (100 reviews) — At Wolkvox, we believe that every interaction with your customers can become a Power Conversation: a relevant, seamle...
11. [HoduCC](https://www.softwareadvice.com.au/software/95921/hoducc) — 4.6/5 (95 reviews) — Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of ...
12. [Avaya UCaaS](https://www.softwareadvice.com.au/software/9683/avaya-ucaas) — 4.4/5 (91 reviews) — Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to ...
13. [Ricochet360](https://www.softwareadvice.com.au/software/183895/ricochet360) — 4.8/5 (82 reviews) — Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solut...
14. [Phonexa](https://www.softwareadvice.com.au/software/168067/phonexa-call-logic) — 5.0/5 (75 reviews) — Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite ...
15. [FluentStream](https://www.softwareadvice.com.au/software/165406/fluentstream) — 4.6/5 (71 reviews) — FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized busi...
16. [Vonage Contact Center](https://www.softwareadvice.com.au/software/19631/contactworld-for-sales) — 4.3/5 (70 reviews) — Vonage Contact Center for Salesforce is \#1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchan...
17. [Aspect Unified IP](https://www.softwareadvice.com.au/software/41719/aspect-unified-ip) — 4.3/5 (69 reviews) — Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound serv...
18. [AVOXI](https://www.softwareadvice.com.au/software/156511/smart-queue) — 4.8/5 (59 reviews) — AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Th...
19. [TCN](https://www.softwareadvice.com.au/software/63541/tcn) — 4.5/5 (57 reviews) — TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotiv...
20. [VoIPstudio](https://www.softwareadvice.com.au/software/44757/voipstudio) — 4.7/5 (55 reviews) — VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features ...
21. [3CLogic](https://www.softwareadvice.com.au/software/19735/3clogic-cloud-contact-center) — 4.3/5 (49 reviews) — 3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers....
22. [Sharpen](https://www.softwareadvice.com.au/software/32009/sharpen) — 4.4/5 (48 reviews) — Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an a...
23. [8x8 Contact Center](https://www.softwareadvice.com.au/software/391471/8x8-contact-center) — 4.3/5 (47 reviews) — 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration,...
24. [Call Center Studio](https://www.softwareadvice.com.au/software/70301/call-center-studio) — 4.5/5 (47 reviews) — Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences ...
25. [Monster VoIP](https://www.softwareadvice.com.au/software/93352/monster-voip) — 4.7/5 (44 reviews) — Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP)...

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## Related Categories

- [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software)
- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)
- [Speech Analytics Software](https://www.softwareadvice.com.au/directory/4646/speech-analytics/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.com.au/directory/1855/workforce-management-optimization/software)

## Links

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It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.\n\n\nOther features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications.\n\n\nXCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. 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Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.softwareadvice.com.au/software/20035/nextiva-contact-center","@type":"ListItem"},{"name":"Primo Dialler","position":6,"description":"Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.\n\n\nPrimo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.\n\n\nPrimo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance.\n\n\nUsers can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6ab2261-b90b-4a7c-bf76-546a42a2a2ea.jpeg","url":"https://www.softwareadvice.com.au/software/61369/primo-dialler","@type":"ListItem"},{"name":"ZIWO","position":7,"description":"ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0ac513e-aa52-4ebd-9a02-6343d056b3b8.jpeg","url":"https://www.softwareadvice.com.au/software/52205/ziwo","@type":"ListItem"},{"name":"JivoChat","position":8,"description":"JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app.\n\n\nUsers can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences.\n\n\nLive chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook.\n\n\nGet a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.\n\n\nRedirect emails from your company’s address to the JivoChat Inbox – your team will reply faster and no message will ever be missed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f1584033-9ac7-48ad-9385-cf193b4fd66d.png","url":"https://www.softwareadvice.com.au/software/75321/jivochat","@type":"ListItem"},{"name":"Bright Pattern","position":9,"description":"Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.\n\n\nBright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member.\n\n\nBright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.softwareadvice.com.au/software/20023/servicepattern","@type":"ListItem"},{"name":"wolkvox","position":10,"description":"At Wolkvox, we believe that every interaction with your customers can become a Power Conversation: a relevant, seamless experience that makes a real impact. Our omnichannel, multimodal platform enables the synchronization of intelligent workflows that connect voice, chat, social media, and WhatsApp with advanced AI and integrated CRM solutions.\n\nWolkvox Cloud Contact Center is composed of three applications: Wolkvox Manager, Wolkvox Agent, and Wolkvox CRM. Wolkvox Manager is a tool for administrators, allowing user configuration, functionality activation, and operation monitoring. Wolkvox Agent is the agent’s workspace, providing management of multichannel interactions in one place. Wolkvox CRM helps track customer processes, with a focus on sales, customer service, and collections.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a91aa82-4bbd-46a2-84a5-0ba493de44da.png","url":"https://www.softwareadvice.com.au/software/87791/wolkvox","@type":"ListItem"},{"name":"HoduCC","position":11,"description":"Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing rules, and IVR menus to creating personalized reports and dashboards, our software provides the flexibility to align with your business processes seamlessly.\nWith improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency.\n\nHoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features:  WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module. \n\n\nIntroducing our advanced HoduCC contact center software, a comprehensive solution designed to streamline end-to-end communication for businesses. One of the key strengths of our software lies in its effective use of data throughout the customer journey. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/298623cf-974a-499e-b75b-17009eca53f6.png","url":"https://www.softwareadvice.com.au/software/95921/hoducc","@type":"ListItem"},{"name":"Avaya UCaaS","position":12,"description":"Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers using advanced outreach algorithms and workflow. The algorithms help agents use inbound and outreach capabilities to sell, cross-sell and upsell products to callers. It also helps agents gather payments, schedule service appointments and offer promotions and discounts.\n\n\nAvaya UCaaS provides a performance management module that captures, analyzes and stores customer interactions to highlight areas of improvement. It also provides automated coaching, scorecard assessments, customer feedback and voice analytics. The module helps users meet compliance objectives with regulatory mandates such as PCI, GDPR and MiFID.\n\n\nThe platform helps users identify patterns to drive customer-first practices, performance and operational efficiencies. Other features include AI-driven agent guidance and assisted services. Support is provided via online ticket, forum and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19378a41-5240-4c2a-a90f-82801a633a52.png","url":"https://www.softwareadvice.com.au/software/9683/avaya-ucaas","@type":"ListItem"},{"name":"Ricochet360","position":13,"description":"Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.\n\nFeatures of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability, and pooling.\n\nAdditionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes. Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/082cf626-78c1-4d16-97f3-0160ab3368a8.png","url":"https://www.softwareadvice.com.au/software/183895/ricochet360","@type":"ListItem"},{"name":"Phonexa","position":14,"description":"Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the underlying tech that carries through the consumer lead and call lifecycle, helping performance marketing teams drive ROI for brands across affiliate, partner, and paid channels. Phonexa prioritizes outcomes-based marketing across customer interactions like clicks, calls, form submissions, website behavior, and more. Through its single operating solution, the Phonexa Suite gives D2C publishers, networks, agencies, and brands unprecedented access and control to campaigns, eliminates lack of transparency across lead generation, and automates processes. The Phonexa Suite allows clients to optimize frictionless customer acquisition efforts and analyze the sources that drive qualified pipeline. Phonexa’s global headquarters are based in Los Angeles with additional offices in the United Kingdom, Ukraine, and Canada. The company employs a staff of over 200. For more information, visit www.Phonexa.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e597fa8-3e5a-4c01-939e-16525f1cc3ed.png","url":"https://www.softwareadvice.com.au/software/168067/phonexa-call-logic","@type":"ListItem"},{"name":"FluentStream","position":15,"description":"FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business.\n\nKey Features:\n\n\n●\tCloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration.\n●\tIntuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface. \n●\tAnalytics: Gain valuable insights with detailed reports on interaction history, response times, and individual stats. Optimize customer interactions and improve team productivity.\n●\tMobile Connectivity: Stay connected on the go with the FluentStream mobile app for Android and iOS.\n●\tAdvanced Sales Features: Supercharge your sales team with Voicemail Drop, Salesforce Integration, and Returned Call Routing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24f18e95-239c-4af6-985c-17875ed0d52c.png","url":"https://www.softwareadvice.com.au/software/165406/fluentstream","@type":"ListItem"},{"name":"Vonage Contact Center","position":16,"description":"Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer \nexperience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.\n\nVonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.  Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.\n\nVonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37dbba52-bdb5-4a00-a50b-dc57a7802267.png","url":"https://www.softwareadvice.com.au/software/19631/contactworld-for-sales","@type":"ListItem"},{"name":"Aspect Unified IP","position":17,"description":"Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13a56c89-9c79-41a9-a5c5-fcd1a8ce3a9b.png","url":"https://www.softwareadvice.com.au/software/41719/aspect-unified-ip","@type":"ListItem"},{"name":"AVOXI","position":18,"description":"AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and streamline business operations through features like voice services, call tracking, and comprehensive analytics. AVOXI caters to businesses looking to optimize international communication and provides tools for workforce management and customer interaction. They offer scalable solutions that are particularly beneficial for companies in need of flexible, reliable telephony infrastructure to support global connectivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8bc09efe-f32c-419e-b450-84df0c45f237.png","url":"https://www.softwareadvice.com.au/software/156511/smart-queue","@type":"ListItem"},{"name":"TCN","position":19,"description":"TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotive, and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended, email, and mobile SMS. Key features include an autodialer, manual dialer, voicemail delivery, speech analytics, interactive voice response (IVR), interactive voice messaging (IVM), and reporting.\n\nTCN features live call monitoring, decision blocking, call recording, call storage, customized agent scripting, and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. In addition, the solution offers a voicemail delivery suite, healthcare service suite, and a suite for the visually impaired.\n\nReporting and analytics, notifications and promotions, feedback, and survey tools are also included.\n\nTCN is priced on a per-minute basis and provides multi-channel functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da8fe8f4-850b-46c4-8508-50195f0f134e.png","url":"https://www.softwareadvice.com.au/software/63541/tcn","@type":"ListItem"},{"name":"VoIPstudio","position":20,"description":"VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, speech to text and remote offices. The solution suits the needs of organizations in financial services, media, retail and tourism.\n\nThe solution’s speech-to-text feature sends executives automated email transcript of their voicemail messages. It further helps managers read through their voicemails on email on the go and while attending meetings. Further, its ACD Queues feature automates call distribution among team members to minimize wait time.\n\n\nThe pricing is on a monthly subscription basis that suits individual users as well as large enterprises. The platform can be integrated with third-party software such as Avaya One X, Microsoft Dynamics CRM, Cisco, Oracle Sales Cloud and Salesforce.\n\nLearn about our review policy: voipstudio.com/review-transparency-policy/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d27fa623-4636-4888-bb15-924967bfaf57.png","url":"https://www.softwareadvice.com.au/software/44757/voipstudio","@type":"ListItem"},{"name":"3CLogic","position":21,"description":"3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, SAP, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b06aa98-1390-4c93-b017-abba30f11016.png","url":"https://www.softwareadvice.com.au/software/19735/3clogic-cloud-contact-center","@type":"ListItem"},{"name":"Sharpen","position":22,"description":"Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live web chat, phone, email and social within one interface. Out-of-the-box integrations and open REST APIs allow for customizable features.\n\n\nSharpen’s reporting and analytics dashboard offers both real-time and historical data. Users can monitor and report on contact center performance, agent activity and customer interactions.\n\n\nCoaching and training are also built into the platform. Previously recorded calls can be listened to by supervisors, reviewed and marked using color coded comments. Agents can then review the feedback and directly respond to comments and questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4b6a030-c88b-4c84-8535-befd54b43e5c.png","url":"https://www.softwareadvice.com.au/software/32009/sharpen","@type":"ListItem"},{"name":"8x8 Contact Center","position":23,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization.\n8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a27fc768-64f1-48a3-8493-f965ae5a81aa.png","url":"https://www.softwareadvice.com.au/software/391471/8x8-contact-center","@type":"ListItem"},{"name":"Call Center Studio","position":24,"description":"Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.\n\nOur serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.\n\nWhen you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.\n\nFeatures like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. \n\nWith voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.\n\nThe solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.\n\nCall Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7169904-47ad-45b9-bcf8-5bf1eb38a830.png","url":"https://www.softwareadvice.com.au/software/70301/call-center-studio","@type":"ListItem"},{"name":"Monster VoIP","position":25,"description":"Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various communication tools such as business phone systems, messaging and video conferencing. Using the auto attendant feature, enterprises can manage calls, configure music-on-hold and automatically route incoming calls to available agents.\n\n\nMonster VoIP provides multilingual mobile applications for iOS and Android devices, which can be utilized by businesses to make audio/video calls, store new contacts in a built-in database and utilize pre-defined provider lists to add new accounts. Managers can use the screen sharing functionality to conduct online presentations and hold virtual meetings with several participants, improving collaboration across the organization. \n\n\nKey features of Monster VoIP include call recording, eFax, file sharing, voicemail management and click-to-call. Pricing is based on monthly subscriptions and support is extended via live chat, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f635702-a970-40a0-a5f3-40eef50597ed.png","url":"https://www.softwareadvice.com.au/software/93352/monster-voip","@type":"ListItem"}],"numberOfItems":25}
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