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description: Page 3 - Discover the best Automatic Call Distribution Software for your organisation. Compare top Automatic Call Distribution Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Automatic Call Distribution Software - 2026 Reviews, Pricing & Demos
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# Automatic Call Distribution Software

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## Products

1. [VirtualPBX](https://www.softwareadvice.com.au/software/160417/virtualpbx) — 4.7/5 (38 reviews) — VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to strea...
2. [Freshcaller](https://www.softwareadvice.com.au/software/436334/freshcaller) — 4.0/5 (35 reviews) — Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer e...
3. [Aloware](https://www.softwareadvice.com.au/software/88936/aloware) — 4.2/5 (33 reviews) — As all-in-one software solution for sales teams, Aloware offers automatic dialing, seamless CRM integrations, and wor...
4. [MaxContact](https://www.softwareadvice.com.au/software/120574/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable busi...
5. [CloudAgent](https://www.softwareadvice.com.au/software/103643/ozonetel-cloudagent) — 4.5/5 (32 reviews) — CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via mu...
6. [NUACOM](https://www.softwareadvice.com.au/software/103829/nuacom) — 4.8/5 (30 reviews) — NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-...
7. [Voiso](https://www.softwareadvice.com.au/software/101501/voiso) — 4.7/5 (30 reviews) — Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and...
8. [eTollFree](https://www.softwareadvice.com.au/software/47633/etollfree) — 4.6/5 (29 reviews) — eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works a...
9. [QueueMetrics](https://www.softwareadvice.com.au/software/30005/queuemetrics) — 4.7/5 (27 reviews) — QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and...
10. [VCC Live](https://www.softwareadvice.com.au/software/42531/vcc-live) — 4.7/5 (27 reviews) — VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offer...
11. [Dialer360](https://www.softwareadvice.com.au/software/167155/dialer360) — 4.7/5 (27 reviews) — Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call re...
12. [Ytel](https://www.softwareadvice.com.au/software/177655/x5cloudcontactcenter) — 3.9/5 (26 reviews) — Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with d...
13. [Dialfire](https://www.softwareadvice.com.au/software/338143/dialfire) — 4.8/5 (26 reviews) — Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all ...
14. [CallFire](https://www.softwareadvice.com.au/software/173071/callfire) — 4.3/5 (26 reviews) — CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to t...
15. [SalesExec](https://www.softwareadvice.com.au/software/28129/salesexec) — 4.7/5 (24 reviews) — SalesExec is a lead management and sales response platform built for high-velocity sales operations, call centers, an...
16. [Sales Sling](https://www.softwareadvice.com.au/software/55362/sales-sling) — 4.4/5 (24 reviews) — Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dash...
17. [Qubicles](https://www.softwareadvice.com.au/software/121654/qubicles) — 4.4/5 (24 reviews) — Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live...
18. [RingCentral Engage Voice](https://www.softwareadvice.com.au/software/89362/ringcentral-engage-voice) — 4.5/5 (23 reviews) — RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce...
19. [Parrot Cloud Call Center](https://www.softwareadvice.com.au/software/34546/parrot-cloud) — 4.7/5 (22 reviews) — Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers...
20. [PIMS Dialer](https://www.softwareadvice.com.au/software/150385/pims) — 4.5/5 (21 reviews) — The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a st...
21. [Alvaria CX Suite](https://www.softwareadvice.com.au/software/42199/noble) — 4.0/5 (21 reviews) — Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC ...
22. [UniVoIP](https://www.softwareadvice.com.au/software/20808/officeconnect) — 4.7/5 (20 reviews) — Cloud Voice for Microsoft Teams from UniVoIP Why Use Microsoft Teams as a Phone System? ● You already have M365, so m...
23. [Dixa](https://www.softwareadvice.com.au/software/164962/dixa) — 4.3/5 (20 reviews) — Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, un...
24. [Ring.io](https://www.softwareadvice.com.au/software/18320/ringio) — 4.1/5 (19 reviews) — Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more....
25. [Alvaria Cloud](https://www.softwareadvice.com.au/software/34038/via) — 4.3/5 (18 reviews) — Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and na...

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## Related Categories

- [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software)
- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)
- [Speech Analytics Software](https://www.softwareadvice.com.au/directory/4646/speech-analytics/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.com.au/directory/1855/workforce-management-optimization/software)

## Links

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-----

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Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/516772ea-bbaf-4afe-9152-32b62c69714b.png","url":"https://www.softwareadvice.com.au/software/436334/freshcaller","@type":"ListItem"},{"name":"Aloware","position":3,"description":"As all-in-one software solution for sales teams, Aloware offers automatic dialing, seamless CRM integrations, and workflow automation that businesses can use on any device. Aloware gears sales and support teams with the right tools to crush quotas and close more deals efficiently by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social.\n\n\nDesigned for efficiency, Aloware lets users set up automated workflows by utilizing Aloware's friendly automation system to customize the best workflow. With the use of triggers, businesses can maximize your time building customer relationships than playing catch-up with your phones. Also, businesses can contact leads across different channels by connecting with customers on their channel of preference such as call, text, email or social.\n\n\nAloware’s Power Dialer brings a smart click-to-call function that dials the numbers for users automatically. Teams with existing CRMs shouldn’t worry about migrating to Aloware’s platform. It efficiently integrates with your favorite CRMs seamlessly, so users can bounce back to work quickly. Aloware is a premier partner of Hubspot and Pipedrive, making sure everything is in proper sync.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df1b546f-7354-4a0e-9444-ffab489819b9.png","url":"https://www.softwareadvice.com.au/software/88936/aloware","@type":"ListItem"},{"name":"MaxContact","position":4,"description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.softwareadvice.com.au/software/120574/maxcontact","@type":"ListItem"},{"name":"CloudAgent","position":5,"description":"CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.\n\n\nCloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications.\n\n\nCloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16a7d7b0-20a9-4e30-a449-20f6386caa4e.png","url":"https://www.softwareadvice.com.au/software/103643/ozonetel-cloudagent","@type":"ListItem"},{"name":"NUACOM","position":6,"description":"NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wallboard of agents' activities and record inbound and outbound conversations in compliance with GDPR regulations to improve outcomes.\n\n\nKey features of NUACOM include call queue management, analytics, encryption, user localization, performance tracking, and data monitoring. It includes a smart call transfer functionality, which lets employees forward calls to a specific agent or a group and manually or automatically switch calls from desk phones to mobiles. Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more.\n\n\nNUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45e7a40e-bbad-4543-8d23-e5ebae7d97cb.png","url":"https://www.softwareadvice.com.au/software/103829/nuacom","@type":"ListItem"},{"name":"Voiso","position":7,"description":"Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and social media to engage customers.\n\nVoiso's dialers and answering machine detection allow sales teams to reach more customers quickly and increase the time agents spend talking to customers. With these advanced outreach tools, sales teams can expect a 70+% decrease in abandoned calls.\n\nVoiso offers a comprehensive analytical toolkit to make contact center operations transparent and compliant. The proprietary speech analytics engine facilitates quality assurance through speech recognition in 29 languages and advanced keyword search. Real-time and historical reporting features allow contact center managers and supervisors to track 50+ metrics and configure custom dashboards.\n\nThe system features pre-built integrations with the most popular CRM systems, including  Salesforce, Zoho, and Hubspot. To support integrations with in-house and heavily customized CRM systems, Voiso provides access to a broad set of APIs. \n\nVoiso offers 24/7 support, a dedicated boarding engineer, and a free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ad55407-075e-45af-a6d5-a63dfe6d32ee.png","url":"https://www.softwareadvice.com.au/software/101501/voiso","@type":"ListItem"},{"name":"eTollFree","position":8,"description":"eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in.\n\n\nThe customizable campaign management feature allows businesses to call all phone numbers available for each lead. eTollFree allows agents to view details for calls in a queue. They can then select calls to take from their agent screen. It allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents.\n\n\neTollFree's automatic call distribution system distributes unique contacts to multiple agents to avoid call repetitions. The real-time reporting system of eTollFree enables agents, managers and team leaders to analyze call campaign performance.\n\n\nUsers can set up answering machine detection, send calls to voicemail, provide custom greetings or drop calls. It has a time-clock application to track user work time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20c7f19a-2601-4958-8517-8b8dee692416.png","url":"https://www.softwareadvice.com.au/software/47633/etollfree","@type":"ListItem"},{"name":"QueueMetrics","position":9,"description":"QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are supported. QueueMetrics offers call and agent reporting, call performance monitoring and analytics.\n\n\nQueueMetrics allows users to create customizable reports on call center activities with a focus on contact center reporting. Managers can measure agent activities, business targets and conversion rates in a unified dashboard view.\n\n\nQueueMetrics features agent reporting that allows team managers to view agent status and activities in real time. This functionality can also be used to listen to live calls and watch agent screens through a virtual network computing (VNC) client.\n\n\nThe software is compatible with most versions of Asterisk. Support is provided via the phone, email, live chat and support forums. Monthly subscriptions and per-license pricing options are available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/086bd90e-4e08-4ce6-b2ce-aa3eea5b3bf1.png","url":"https://www.softwareadvice.com.au/software/30005/queuemetrics","@type":"ListItem"},{"name":"VCC Live","position":10,"description":"VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more.\n\n\nVCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered.\n\n\nVCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications.\n\n\nVCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d71b9827-287f-4a38-ad6a-9f32f7935ce6.png","url":"https://www.softwareadvice.com.au/software/42531/vcc-live","@type":"ListItem"},{"name":"Dialer360","position":11,"description":"Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features.\n\n\nDialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360’s team of international agents.\n\n\nDialer360’s predictive dialing feature makes calls automatically, so users can make and receive any number of calls. Users also have access to agent status boards, which let them check on agents’ performance and activities.\n\n\nThis system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for recordings by date, lead name, phone number and more.\n\n\nDialer360 includes a customer relationship management (CRM) module that lets users track leads and handle all customer-related communications. Agents can use the system’s local caller ID feature to display local numbers to contacts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eac12ec4-c130-4e11-b933-cc7b2864f70e.png","url":"https://www.softwareadvice.com.au/software/167155/dialer360","@type":"ListItem"},{"name":"Ytel","position":12,"description":"Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.\n\n\nThe solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices.\n\n\nUsers have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.\n\n\nFilters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.\n\n\nSupport is offered via phone, email and through other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ebf8750-f389-44e0-8a08-ad0ebd6a6e27.png","url":"https://www.softwareadvice.com.au/software/177655/x5cloudcontactcenter","@type":"ListItem"},{"name":"Dialfire","position":13,"description":"Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform.\n\nKey features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns through defined workflows.\n\n\nDialfire lets enterprises import and export data in spreadsheet formats and integrates the platform with business systems or Webhooks through an application programming interface. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abada65a-83aa-429b-b19a-637d4e7388eb.png","url":"https://www.softwareadvice.com.au/software/338143/dialfire","@type":"ListItem"},{"name":"CallFire","position":14,"description":"CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.\n\n\nCallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.\n\n\nCallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6a7c534-7040-4b21-907e-3e6b0798369e.png","url":"https://www.softwareadvice.com.au/software/173071/callfire","@type":"ListItem"},{"name":"SalesExec","position":15,"description":"SalesExec is a lead management and sales response platform built for high-velocity sales operations, call centers, and performance-driven sales teams. The platform combines CRM, automated lead routing, dialing, workflow automation, pipeline management, and outbound engagement tools into a single scalable environment designed to improve speed-to-lead, increase contact rates, and help teams convert more inbound opportunities.\n\nUnlike traditional CRMs built primarily around account management, SalesExec is optimized for real-time lead response workflows, automated sales distribution, pull-based lead routing, and high-volume inbound sales operations.\n\nSalesExec supports growing sales teams, outbound call centers, and enterprise lead response environments through scalable infrastructure, automation workflows, and transparent growth-friendly pricing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/089ed9e9-82cd-47e5-a584-769ea29676b5.png","url":"https://www.softwareadvice.com.au/software/28129/salesexec","@type":"ListItem"},{"name":"Sales Sling","position":16,"description":"Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get more than just a dialer. You get a lead management system that is fully customizable to suit your sales pipeline, an entire toolbox of workforce management tools that work for both in house and remote employees, administrative tools like call tracking and metric reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4120335-a25a-4e60-b2d1-befe416f65cc.png","url":"https://www.softwareadvice.com.au/software/55362/sales-sling","@type":"ListItem"},{"name":"Qubicles","position":17,"description":"Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.\n\n\nQubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.\n\n\nUsers can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call.\n\n\nQubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28909422-5296-441d-b32d-0754a09ed43a.png","url":"https://www.softwareadvice.com.au/software/121654/qubicles","@type":"ListItem"},{"name":"RingCentral Engage Voice","position":18,"description":"RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce agent downtime and time between calls, so your agents spend more time making valuable customer connections and converting leads. \n\nMake your contact center more efficient and effective with RingCentral's auto dialer and maximize your agent's productivity. Set your agents up to deliver a better customer experience, save money and time, and increase the likelihood of reaching successful leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78b4eaaa-6731-4f31-a40d-49ca47456abd.png","url":"https://www.softwareadvice.com.au/software/89362/ringcentral-engage-voice","@type":"ListItem"},{"name":"Parrot Cloud Call Center","position":19,"description":"Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite.\n\n\nParrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria. Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database.\n\n\nParrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority.\n\n\nParrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b36098a0-73da-4e03-aa4d-cf96709f2cdb.png","url":"https://www.softwareadvice.com.au/software/34546/parrot-cloud","@type":"ListItem"},{"name":"PIMS Dialer","position":20,"description":"The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a state-of-the-art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can customize PIMS to any unique dialing strategy. Each client is assigned their own specific servers, so PIMS can support companies large or small.\n\n\nPIMS Dialer is a call center solution that offers dialer and PBX solutions built-in for any business vertical. Scripts are automatically displayed for agents to read, with information such as name and address already populated. The auto-dialer connects live calls with the next available agent. The outbound caller ID can be adjusted to a specific campaign, varying based on lists and area codes.\n\n\nBlended sessions give agents the ability to handle outbound and inbound calls. They can call unlimited alternate numbers until they’re able to reach someone. The system will also schedule an automated call back for specific agents or the first one who can take it. Time zone restrictions account for different states and days of the week. Management can easily monitor or barge calls for compliance, improving the overall customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a899d4f6-8177-42fe-b27c-2fb79994cb7c.png","url":"https://www.softwareadvice.com.au/software/150385/pims","@type":"ListItem"},{"name":"Alvaria CX Suite","position":21,"description":"Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93e2b9b8-8538-4548-a20d-3ddf78017082.png","url":"https://www.softwareadvice.com.au/software/42199/noble","@type":"ListItem"},{"name":"UniVoIP","position":22,"description":"Cloud Voice for Microsoft Teams from UniVoIP\n\nWhy Use Microsoft Teams as a Phone System?\n\n●\t You already have M365, so maximize your existing Microsoft investment - and cut costs drastically.\n●\tTrue Unified Communications - business calling, collaboration, chat, and video, all on one seamless app. With Cloud Voice for Microsoft Teams, you get Native Voice calling within the Teams client, with no learning curve or complexity, and no need for 3rd-party equipment or plug-ins.\n●\tFuture-proof your technology.  New features are being added to Teams continuously, with no forklift upgrades needed.\n\nWhat are the Benefits of Microsoft Teams as a Phone System?\n\n●\tUtilize a cost-effective Cloud Voice solution to connect to the PSTN and use Teams for external calling.\n●\tEliminate the need to purchase and maintain expensive desktop phone equipment. Use PCs, smartphones and tablets instead - or minimize expense by purchasing a few native Teams phones for strategic people.\n●\tConduct business in one place and on one Teams client: chat, collaborate, conference, video, and call: True Unified Communications!\n\nWhy Use UniVoIP’s Cloud Voice for Microsoft Teams?\n\n●\tAdditional important features are overlayed, such as Analog, Faxing, Paging, SMS, and Contact Center.\n●\tA purpose-built platform and dedicated network for Microsoft Teams, making UniVoIP’s solution scalable, efficient and cost-effective, while eliminating integration issues and limitations.\n●\tFully cloud-native solution. No need for 3rd-party add-ons, equipment, or plug-ins.\n●\tNative Microsoft Teams client Voice calling via any device, empowering users to be truly available, accessible, and manageable from anywhere.\n●\tEasy and rapid activation and deployment. Our industry-first Automated Onboarding allows users to get activated within minutes, as opposed to days or weeks.\n●\tFree ongoing 24/7/365 U.S.-based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d59b243a-ed17-455e-9e74-8218be259f57.png","url":"https://www.softwareadvice.com.au/software/20808/officeconnect","@type":"ListItem"},{"name":"Dixa","position":23,"description":"Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations.\n\n\nDixa allows your team to deliver instant and continuous service across phone, email, chat and Facebook Messenger all from one screen to build more personal, long-term relationships with your customers.\n\n\nReal-time performance stats, intelligent routing, seamless integrations, automations, customer recognition and much more helps you prioritize your customers and how to give the best possible service every time.\n\n\nAll conversation types are placed into queues and are automatically assigned to the appropriate agent, while conversation data is translated into real-time analytics. Other features include: VoIP, call recording, IVR, call transfer and automatic callback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90bc4b4d-9d75-4755-9ec1-0292188b375b.png","url":"https://www.softwareadvice.com.au/software/164962/dixa","@type":"ListItem"},{"name":"Ring.io","position":24,"description":"Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking.\n\n\nThe system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.\n\n\nRingio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number.\n\n\nNew and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4b86560-08fb-414a-abf9-4b248cfaf093.png","url":"https://www.softwareadvice.com.au/software/18320/ringio","@type":"ListItem"},{"name":"Alvaria Cloud","position":25,"description":"Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, gamification, and reporting analytics.\n\nUsers can manage customer preferences and segmentation data through the self-service portal. The solution offers a cross-channel, continuous experience when customers engage, inquire and request service through any channel that suits them. The proactive outreach feature allows companies to provide customers information and recover debt and sales revenues.\n\nPersonalized interactions are made possible through the service intelligence feature. Customer data and personal preferences are stored and can be referenced for each interaction. Customer engagement reporting and analytics help users focus on efficiency and service strategies. The system also offers a live assistance feature that is available to users 24/7.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cf1c3e53-a10e-42b6-842c-ede07136302b.png","url":"https://www.softwareadvice.com.au/software/34038/via","@type":"ListItem"}],"numberOfItems":25}
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