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description: Page 4 - Discover the best Automatic Call Distribution Software for your organisation. Compare top Automatic Call Distribution Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best Automatic Call Distribution Software - 2026 Reviews, Pricing & Demos
---

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# Automatic Call Distribution Software

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## Products

1. [Greenlight CRM](https://www.softwareadvice.com.au/software/34510/greenlight-crm) — 4.9/5 (18 reviews) — Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blend...
2. [CallShaper](https://www.softwareadvice.com.au/software/166423/call-shaper) — 4.9/5 (16 reviews) — CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features in...
3. [Nectar Desk](https://www.softwareadvice.com.au/software/348480/nectar-desk) — 4.6/5 (16 reviews) — Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center f...
4. [ICR Evolution](https://www.softwareadvice.com.au/software/361026/icr-evolution) — 4.6/5 (16 reviews) — ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It ha...
5. [Retreaver](https://www.softwareadvice.com.au/software/71397/retreaver) — 4.9/5 (16 reviews) — Retreaver is a cloud-based call center solution that tracks, tags and routes callers to specific agents or department...
6. [OXON](https://www.softwareadvice.com.au/software/167278/oxon) — 4.9/5 (14 reviews) — OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound su...
7. [Dialing Innovations Call Center Application Suite](https://www.softwareadvice.com.au/software/67857/dialing-innovations) — 4.8/5 (14 reviews) — Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and...
8. [contactSPACE](https://www.softwareadvice.com.au/software/53537/contactspace) — 4.8/5 (11 reviews) — contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and ...
9. [MegaDialer](https://www.softwareadvice.com.au/software/93274/megadialer) — 4.9/5 (11 reviews) — MegaDialer is a business voice-over-internet-protocol (VoIP) solution designed to help enterprises with preview or pr...
10. [Avaya Experience Platform](https://www.softwareadvice.com.au/software/126442/avaya-experience-platform) — 4.7/5 (11 reviews) — Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, ...
11. [net2phone Canada](https://www.softwareadvice.com.au/software/63321/versature) — 4.6/5 (10 reviews) — net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business perf...
12. [Clarity Connect](https://www.softwareadvice.com.au/software/320515/clarity-connect) — 3.7/5 (9 reviews) — Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a var...
13. [LiveOps](https://www.softwareadvice.com.au/software/49337/liveops) — 3.7/5 (6 reviews) — LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction reco...
14. [Twilio Flex](https://www.softwareadvice.com.au/software/390119/twilio-flex) — 5.0/5 (6 reviews) — Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of the...
15. [bxp software](https://www.softwareadvice.com.au/software/12204/bxp) — 4.2/5 (5 reviews) — bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized indi...
16. [MiContact Center Business](https://www.softwareadvice.com.au/software/20728/micontact) — 4.2/5 (5 reviews) — Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such a...
17. [Servetel](https://www.softwareadvice.com.au/software/184558/servetel-cloud-call-center) — 3.4/5 (5 reviews) — Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a pr...
18. [Cisco Unified Contact Center Express](https://www.softwareadvice.com.au/software/391960/cisco-unified-contact-center-express) — 4.4/5 (5 reviews) — Cisco Unified Contact Center Express software is designed for midsize and large companies. This software provides a c...
19. [Aceyus](https://www.softwareadvice.com.au/software/123832/aceyus) — 5.0/5 (3 reviews) — Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the cust...
20. [Gnatta](https://www.softwareadvice.com.au/software/135403/gnatta) — 4.7/5 (3 reviews) — Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster...
21. [Castel Contact Center](https://www.softwareadvice.com.au/software/63557/castel-contact-center) — 4.5/5 (2 reviews) — Designed for contact and call centers, Castel's Contact Center suite provides comprehensive solutions to manage custo...
22. [Puzzel](https://www.softwareadvice.com.au/software/45073/puzzel) (0 reviews) — Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic...
23. [CenturionCARES](https://www.softwareadvice.com.au/software/3368/centurion-cares) (0 reviews) — CenturionCARES, Inc. designs and manufactures state-of-the-art software solutions that enable organizations of all si...
24. [CallCenterHosting](https://www.softwareadvice.com.au/software/74394/callcenterhosting) (0 reviews) — CallCenterHosting Predictive Dialer is a cloud-based solution catering to call centers. The solution offers key featu...
25. [Omnis](https://www.softwareadvice.com.au/software/83121/omnis) (0 reviews) — eXsight Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management ...

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## Related Categories

- [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software)
- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)
- [Speech Analytics Software](https://www.softwareadvice.com.au/directory/4646/speech-analytics/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.com.au/directory/1855/workforce-management-optimization/software)

## Links

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-----

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Users can import leads from a database or from vendor files.\n\n\nCallShaper offers real-time reporting that enables users to measure agent, campaign and lead performance. Users can run reports to view historical data or apply filters to analyze specific views of campaign data.\n\n\nOther features include predictive dialing, answering machine detection, call monitoring and custom scripting. A color-coded interface allows supervisors to monitor agent activity and identify potential issues. Internal chat can also be used to send announcements or directly message agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3835d790-6351-45aa-b588-eec504048e4f.png","url":"https://www.softwareadvice.com.au/software/166423/call-shaper","@type":"ListItem"},{"name":"Nectar Desk","position":3,"description":"Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics.\n\nNectar Desk allows users to set up separate call queues; customize business hours, messages and hold music; and configure IVR functions. Calls can be recorded, forwarded to other phones and routed using skills-based routing.\n\nNectar Desk provides managers with agent analytics tools, which allow them to check in on key agent metrics such as average handling time, missed call ratio and agent statuses. This information can help call centers assess agent performance and manage their staffing. Managers can also use call monitoring, barging and whispering to assist agents. Nectar Desk also integrates with customer relationship management (CRM) platforms.\n\nPricing is per user per month. 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From reporting and analytics to CRM integration, ICR Evolution is an end-to-end solution for contact centers of all sizes, industries and currently operates across countries.\n\nIn addition to an Agent mode, ICR Evolution offers a Supervisor and a Designer mode. These viewing modes are designed to enable contact center operatives to use the solution based on their roles.\n\nThe product is available in English, Spanish and French and can be white-labeled and personalized to suit client needs. It is sold through a global network of partners who provide implementation, training and technical support services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701eb5de-7c53-4e55-9c4f-de5f035332b6.jpeg","url":"https://www.softwareadvice.com.au/software/361026/icr-evolution","@type":"ListItem"},{"name":"Retreaver","position":5,"description":"Retreaver is a cloud-based call center solution that tracks, tags and routes callers to specific agents or departments. The solution helps agencies, marketers and brands analyze their inbound calls, manage caller profiles, dynamically route calls, analyze ROI, track conversions and generate reports. \n\n\nRetreaver offers the capability to place calls on hold and transfer calls to available agents. Users can also record and log call information for future analysis. After each call the solution triggers an automatic workflow which provides analysis into ROI data.\n\n\nRetreaver matches incoming callers with a contact database to update reporting and marketing systems on a real-time basis. Users can also manage client billing and report from one centralized account. The solution offers integration with Hubspot, Eloqua and Google Analytics.\n\n\nServices are offered on a monthly subscription basis and support is available via knowledge base and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ed944fd8-171f-4753-accd-2e19b3ab35c2.png","url":"https://www.softwareadvice.com.au/software/71397/retreaver","@type":"ListItem"},{"name":"OXON","position":6,"description":"OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform.\n\n\nAgents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data.\n\n\nSales orders can be logged during calls using OXON’s customer relationship management features. Surveys can be sent customers after a call or chat session ends to gauge their satisfaction. Email management tools automatically create contact lists based on customer history that can be used to send bulk email marketing.\n\n\nSupport is available over the phone or via email. Pricing is per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c84994f1-d1a6-49ae-a3f1-a00231f28a1d.png","url":"https://www.softwareadvice.com.au/software/167278/oxon","@type":"ListItem"},{"name":"Dialing Innovations Call Center Application Suite","position":7,"description":"Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call tracking, call recording, call evaluation by using tools, call scripting and predictive dialer.\n\n\nThe solution allows organizations to utilize all aspects of a prospect or customer by mixing business automation with social interactions. Users can also connect with web leads which help businesses to convert leads into clients. The solution also offers advanced APIs that let users integrate call center applications with the other business applications.\n\n\nIt provides other features such as intelligent call routing, on-screen display of caller information and answering machine detection. The solution also helps with multiple campaign management, caller ID mapping and list data management.\n\n\nServices are available on a per month subscription basis with support available via email, phone and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0966d86a-966c-45aa-8dcc-51c50d21c96d.png","url":"https://www.softwareadvice.com.au/software/67857/dialing-innovations","@type":"ListItem"},{"name":"contactSPACE","position":8,"description":"contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, role-based access, alerts and reporting. \n\n\nThe application include a dashboard module which enables managers to monitor live calls, evaluate client sentiments and guide agents through barging or whispering. Its smart dialer feature helps users automate multiple call dialing and perform skill-based routing. Supervisors can manage call queues, create interactive voice response (IVR) and route inquiries in real-time.  \n\n\ncontactSPACE integrates with third-party platforms such as Salesforce, Zoho, Hubspot, Infusionsoft, Microsoft Dynamics, SugarCRM, Stripe, MYOB, Bpoint, SecurePay, Paycorp, ANZ eGate, Flow2cash and Merchant Warrior. The solution is available on a monthly subscription and support is provided via phone, email and chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2735e299-8ee5-4fda-8441-8b68ad659dce.png","url":"https://www.softwareadvice.com.au/software/53537/contactspace","@type":"ListItem"},{"name":"MegaDialer","position":9,"description":"MegaDialer is a business voice-over-internet-protocol (VoIP) solution designed to help enterprises with preview or predictive dialing, enabling them to enhance the performance of campaigns. With its interactive interface, users can view the details of campaigns, track the activity of agents and monitor real-time analytics.\n\n\nMegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and more.\n\n\nMegaDialer can be integrated with various SMS and CRM systems, helping employees manage leads. Pricing is based on usage and support is provided via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bfd1817-9f38-4d52-b150-28d5ecf36fb1.png","url":"https://www.softwareadvice.com.au/software/93274/megadialer","@type":"ListItem"},{"name":"Avaya Experience Platform","position":10,"description":"Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely.\n\nAvaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82e45738-135c-47e1-9a0f-90a91655fcd8.png","url":"https://www.softwareadvice.com.au/software/126442/avaya-experience-platform","@type":"ListItem"},{"name":"net2phone Canada","position":11,"description":"net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business performance through powerful uCaaS tools. Trusted by clients and partners across the country, net2phone Canada has disrupted the telecommunications market by delivering the highest quality phone solutions, a diverse range of advanced features, Canadian-based technical support, and innovations beyond a business phone connection. Request a demo of the net2phone Canada Client Portal to see how Canada’s leading business communications tool can empower your organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43d21278-2ea3-4636-8ce4-df530dc84377.png","url":"https://www.softwareadvice.com.au/software/63321/versature","@type":"ListItem"},{"name":"Clarity Connect","position":12,"description":"Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.\n\n\nClarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.\n\n\nThe help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, deliver customer details to agents and transfer data into customer records.\n\n\nClarity Connect is priced per user per month or per server and per concurrent session.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/902397e2-ae20-46b7-8981-687e482f7646.png","url":"https://www.softwareadvice.com.au/software/320515/clarity-connect","@type":"ListItem"},{"name":"LiveOps","position":13,"description":"LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom.\n\n\nLiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response.\n\n\nLiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7144e17e-ee64-4775-8cdc-2e601814acee.png","url":"https://www.softwareadvice.com.au/software/49337/liveops","@type":"ListItem"},{"name":"Twilio Flex","position":14,"description":"Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business.\n\n\nKey features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting, keyword spotting and real-time recording transcription.\n\n\nThe Twilio Flex platform integrates data with any channel, customer relationship management (CRM) system, data source or component – including custom-built widgets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0527f760-9642-4c9d-bc08-015ada8cceb7.png","url":"https://www.softwareadvice.com.au/software/390119/twilio-flex","@type":"ListItem"},{"name":"bxp software","position":15,"description":"bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized individually or combined to create a multi-functional solution. These modules include contact center management, customer service and support, help desk, and eLearning.\n\n\nBecause it's a cloud-based system, users can check on client data, look over campaign results, or review team performance from anywhere with an Internet connection; mobile devices are also fully supported. It allows users to record and map their client's requirements and identify buying patterns. The contact center management feature allows businesses to categories and store their client details in an organized manner and run targeted campaigns as per geography, demography, age, buying behavior and more.\n\n\nbxp software can be utilized by midsize companies in a variety of industries, including banking, education, healthcare, utilities, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b6bac800-891a-405f-acba-616b868b1c78.png","url":"https://www.softwareadvice.com.au/software/12204/bxp","@type":"ListItem"},{"name":"MiContact Center Business","position":16,"description":"Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users.\n\n\nMitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities.\n\n\nCalls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back attempts, automated voicemail messages, generating emails to supervisors, moving call data to automatically populate campaigns and set call back priority levels.\n\n\nAdditionally, the solution provides campaign metrics, team and agent performance, dialer performance and list penetration for key performance indicator analysis.\n\n\nSupport is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a4746b9-8868-47a6-be76-f185bc445e21.jpeg","url":"https://www.softwareadvice.com.au/software/20728/micontact","@type":"ListItem"},{"name":"Servetel","position":17,"description":"Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including:\n\n-Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. \n-Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. \n-API Connect: A unique communication API suite to assist communication needs for mobile and web applications. \n-Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. \n\nThese products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25636666-627f-4bb5-9345-cae2ad563993.png","url":"https://www.softwareadvice.com.au/software/184558/servetel-cloud-call-center","@type":"ListItem"},{"name":"Cisco Unified Contact Center Express","position":18,"description":"Cisco Unified Contact Center Express software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management.\n\n\nCisco Unified Contact Center Express enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers.\n\n\nThis software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactive voice response) systems. Users can segment customers and monitor resource activity and availability.\n\n\nOther features of the Cisco Unified Contact Center Express solution include carrier-class distributed fault tolerance and mission-critical contact center reporting. The solution also supports video interactions and helps in increasing caller satisfaction by improving the agent’s performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/117216bf-3f53-4c88-ab8a-332038c10174.png","url":"https://www.softwareadvice.com.au/software/391960/cisco-unified-contact-center-express","@type":"ListItem"},{"name":"Aceyus","position":19,"description":"Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, WFM, CRM and omnichannel data, among others, to provide customer experience teams with the real-time data they need to make effective and agile decisions.\n\n\nIn business since 2002, Aceyus has provided the world's biggest brands and government agencies with the data they need to ensure efficient contact center operation.\n\n\nAceyus is the only third-party contact center reporting and customer experience platform that ties multiple telephony systems together, including Cisco, Avaya, Amazon Connect, Twillio, Genesys, and Five9. Aceyus blends the core contact center data with WFM, CRM and other outside data sources into one single, real-time dashboard bringing the full customer journey into view. We take complex call center environments and make the data readily available and actionable, saving time and allowing companies to improve friction points, enhancing the customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5cdf1a3a-1202-4a4d-b8ff-77855f4c86e5.png","url":"https://www.softwareadvice.com.au/software/123832/aceyus","@type":"ListItem"},{"name":"Gnatta","position":20,"description":"Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling.\n\nAI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision.\n\nConnect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e70f17a-adee-4981-ada1-904e5bc526e9.png","url":"https://www.softwareadvice.com.au/software/135403/gnatta","@type":"ListItem"},{"name":"Castel Contact Center","position":21,"description":"Designed for contact and call centers, Castel's Contact Center suite provides comprehensive solutions to manage customer engagement, monitor real-time analytics, and analyze speech analytics. Castel's solutions ensure contact center compliance, enhances customer experience, improves revenue performance, and increases employee productivity. Castel Contact Center suite includes Castel Connect, Castel Maestro, Castel Detect Live, Castel Detect QA/QM and Castel Explore.\n\n\nThrough Castel's Contact Center solutions, teams have access to predictive, preview, and manual dialing capabilities with automated call distribution (ACD) and advanced call scripting. With real-time call monitoring, Castel's solutions can affect conversation outcomes by providing agents with action-based intelligence through instant alerts so they can deliver the best possible customer experience at the right moment. Businesses can also comply with TCPA standards and local and state regulations while also optimizing agent performance through the use of automated QA tools. Additionally, Castel provides speech transcription technology to document customer calls for the post-review call analysis process.\n\n\nCastel partners with contact centers to provide additional assistance from their Excellence Assurance team in managing customer-agent interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d959b0a-4bff-436c-8044-85673910ceaf.png","url":"https://www.softwareadvice.com.au/software/63557/castel-contact-center","@type":"ListItem"},{"name":"Puzzel","position":22,"description":"Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), workforce scheduling and reporting within a suite.\n\n\nPuzzel features multi-channel contact management, which allows users to manage their voice messages, SMS, social media messages, emails. Users can also monitor their message volumes and statistics in real time, and they can administer service changes from within the solution itself.\n\n\nPuzzel offers integration with different business systems such as Salesforce, Microsoft Dynamics, Oracle and Zendesk. This enables users to provide agents with relevant customer information during their calls. The voice call management functionality includes softphone, outbound dialer, call recording and call back.\n\n\nPuzzel offers a subscription-based pricing model. The vendor provides an online knowledge base and FAQs as support. Puzzel also provides video tutorials and learning resources on software features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98521848-544f-40a3-aae1-765efe8f9f1e.png","url":"https://www.softwareadvice.com.au/software/45073/puzzel","@type":"ListItem"},{"name":"CenturionCARES","position":23,"description":"CenturionCARES, Inc. designs and manufactures state-of-the-art software solutions that enable organizations of all sizes to optimize their communications infrastructure and increase operational efficiency. We’ve been helping enrich member and customer service experiences for hundreds of Credit Unions, Banks, Public and Private Utilities, and Government Agencies throughout the country since our founding in 1981.  CenturionCARES is a one-stop-shop for CARES Contact Center (ACD), CARES Interactive Voice Response (IVR), CARES Predictive Dialer, and CARES Connectx (Hosted PBX) solutions. CARES solutions are designed specifically to complement each company’s unique culture and standards, whether through automated or live agent interaction. Our software integrates quickly and seamlessly with any existing telephony and network systems with minimal impact on customer service operations, providing benefits including:\n•\tReduced time and costs for delivery of new or enhanced services\n•\tGreater operating efficiency \n•\tIncreased staff productivity and accountability\n•\tReal time and historical data sharing for more personalized service offerings\n•\tDetailed reporting to support well-informed business decisions organization-wide\n•\tEnriched customer/member service experiences with each interaction\n\nCARES features and functionality can be added quickly and easily, and include efficiency-boosting and quality assurance components such as:\n•\tPre-Authentication and ProSpeak (in queue announcements)\n•\tScreen Pop of account information\n•\tCall History and Tracking\n•\tCourtesy Call Back option\n•\tAgent Call Scripting\n•\tReal-time agent assist\n•\tVoice and Screen Recording\n•\tConversation Notes for CRM\n•\tOver 100 reports with custom display\n\nCenturionCARES has their Headquarters and Sales office in Oldsmar, FL, with Engineering and Support facilities in Waukesha, WI. Visit us online at www.centurioncares.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/495548c5-f595-4e27-ba3c-a76e1ecf0712.png","url":"https://www.softwareadvice.com.au/software/3368/centurion-cares","@type":"ListItem"},{"name":"CallCenterHosting","position":24,"description":"CallCenterHosting Predictive Dialer is a cloud-based solution catering to call centers. The solution offers key features that enable users to customize and broadcast campaigns, automate outbound calls and schedule reminders and notifications.\n\n\nCallCenterHosting lets users filter busy numbers, disconnected numbers and voicemail calls for agents. Call centers can automate these calls on the basis of demographics. The IVR system enables businesses to identify, segment and route calls. Additionally, the solution lets users create workflows for transferring calls to a specific agents, queues or departments. Calls can be recorded in high definition format.\n\n\nCallCenterHosting allows businesses to schedule call campaigns and create audio files for specific campaigns. Users can monitor calls using call logs, broadcast voice messages to notify customers about their purchases or transactions.\n\n\nCallCenterHosting offers services on a monthly subscription basis and customer support is available via live chat, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a06eac68-d6d4-4e47-baa7-21e9ae795b5a.png","url":"https://www.softwareadvice.com.au/software/74394/callcenterhosting","@type":"ListItem"},{"name":"Omnis","position":25,"description":"eXsight Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, and analytics.\n\nThe application comes with an omnichannel module which integrates voice, SMS, web, chat, email and fax on a single platform. Agents can use this system to log in to their queues, manage multiple statuses and perform tasks as per their assigned skill. Teams can manage customer information and keep track of interactions across different channels. Additionally, the solution comes with preview, power, progressive and predictive dialing and lets agents collaborate via an internal messenger.\n\neXsight Omnis allows users to design IVR projects such as auto-attendant, customer satisfaction survey, and callbacks. Additionally, it is suitable for industries such as retail, hospitality, healthcare, government, education and financial services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1d952928-83f1-430f-8918-9e721037906d.png","url":"https://www.softwareadvice.com.au/software/83121/omnis","@type":"ListItem"}],"numberOfItems":25}
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