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description: Page 4 - Discover the best Predictive Dialer Software for your organisation. Compare top Predictive Dialer Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best Predictive Dialer Software - 2026 Reviews, Pricing & Demos
---

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# Predictive Dialer Software

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## Products

1. [MySalesDialerPro|FieldWorkMobility](https://www.softwareadvice.com.au/software/26199/fieldworkmobility) — 4.6/5 (9 reviews) — MySalesDialer.com is an enterprise-class Inside Sales CRM on the cloud and on Android/iOS as an app, utilized by thou...
2. [IPscape](https://www.softwareadvice.com.au/software/357291/ipscape) — 4.9/5 (8 reviews) — Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scal...
3. [LeadsRain](https://www.softwareadvice.com.au/software/427923/leadsrain) — 4.5/5 (8 reviews) — LeadsRain delivers a communications solution, which includes thoroughly tested features that come standard with the a...
4. [Cyburdial](https://www.softwareadvice.com.au/software/209734/cyburdial) — 5.0/5 (6 reviews) — CyburDial is a web-based remote office management \& operations platform (ROMOP) designed for today's world which ...
5. [SanCCS](https://www.softwareadvice.com.au/software/443166/sanccs) — 5.0/5 (6 reviews) — SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of exp...
6. [AuguTech](https://www.softwareadvice.com.au/software/34570/augutech) — 4.8/5 (5 reviews) — AuguTech delivers. It's industry leading cloud based CX platform with comprehensive CRM and predictive dialer solutio...
7. [ICTBroadcast](https://www.softwareadvice.com.au/software/138133/ictbroadcast) — 4.0/5 (5 reviews) — ICTBroadcast is unified communications dialing software featuring auto , predictive , power, progressive, preview as ...
8. [DialerAI](https://www.softwareadvice.com.au/software/442886/dialerai) — 4.8/5 (5 reviews) — DialerAI is a cloud-based and on-premise predictive dialer software, which assists businesses of all sizes with proce...
9. [PhoneCall](https://www.softwareadvice.com.au/software/63601/phonecall) — 4.6/5 (5 reviews) — PhoneCall is a cloud-based solution that helps businesses streamline processes across telemarketing campaigns using A...
10. [Quvu](https://www.softwareadvice.com.au/software/151402/quvu) — 4.2/5 (5 reviews) — Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dia...
11. [Voice Clearity](https://www.softwareadvice.com.au/software/324586/voice-clearity) — 4.6/5 (5 reviews) — Voice Clearity provides technology such as call processing systems and services for businesses of any size. Voice Cle...
12. [Voicespin](https://www.softwareadvice.com.au/software/321083/conversation-analyzer) — 4.8/5 (5 reviews) — VoiceSpin is a sales-oriented cloud-based AI contact center software provider offering a range of solutions for SMBs ...
13. [Newfies-Dialer](https://www.softwareadvice.com.au/software/28433/newfies-dialer) — 5.0/5 (4 reviews) — Newfies-Dialer is a cloud-based voice broadcasting, autodialer and phone survey solution that helps users manage conc...
14. [Sparrow](https://www.softwareadvice.com.au/software/411792/sparrow) — 5.0/5 (4 reviews) — Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, includ...
15. [Voximplant Kit](https://www.softwareadvice.com.au/software/393004/voximplant-kit) — 4.5/5 (4 reviews) — Voximplant Kit is a cloud-based call center solution that enables both inbound and outbound calling, call recording, ...
16. [Regal](https://www.softwareadvice.com.au/software/430695/regal) — 4.8/5 (4 reviews) — Regal is the Outbound Phone \& SMS Sales Platform. Build an outbound funnel to hit your growth goals way faster. U...
17. [ViaDialog](https://www.softwareadvice.com.au/software/509293/ViaFlow) — 5.0/5 (4 reviews) — Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer ex...
18. [iNexus](https://www.softwareadvice.com.au/software/137692/inexus) — 4.3/5 (3 reviews) — iNexus the most Innovative dialing solution that never displays "SPAM or SCAM likely" while dialing. it's proven to i...
19. [ConneXio](https://www.softwareadvice.com.au/software/482072/Telesero) — 5.0/5 (3 reviews) — ConneXio is a unified Communications as a Service (UCaaS) platform aimed at enhancing business communication and work...
20. [Intermedia Contact Center](https://www.softwareadvice.com.au/software/241284/intermedia-contact-center) — 4.0/5 (2 reviews) — 80% of customers believe they’re delivering a great customer experience, but only 8% of customers agree. Businesses l...
21. [Audara](https://www.softwareadvice.com.au/software/206668/audara) — 5.0/5 (2 reviews) — Audara is a telephony and VoIP solution that helps businesses streamline processes related to call routing, chat camp...
22. [iPlum](https://www.softwareadvice.com.au/software/439842/iplum) — 5.0/5 (2 reviews) — iPlum is a business communication software that provides a separate phone line with secure messaging, calling, voicem...
23. [Hosted Contact Center](https://www.softwareadvice.com.au/software/306097/hosted-contact-center) — 5.0/5 (2 reviews) — Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution ...
24. [C-Zentrix](https://www.softwareadvice.com.au/software/454424/C-Zentrix) — 3.5/5 (2 reviews) — C-Zentrix offers an intelligent customer engagement platform tailored for businesses aiming to modernize their contac...
25. [Enreach Omnichannel](https://www.softwareadvice.com.au/software/258642/cloud-contact-center) — 5.0/5 (1 reviews) — Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across vari...

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## Related Categories

- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)
- [Sales Force Automation Software](https://www.softwareadvice.com.au/directory/254/sales-force-automation/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)

## Links

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The ringless voicemail solution enables businesses to connect with leads without causing hassles of ringing their phones at unwanted times.\n\n\nThe voice broadcasting tool transmits a recorded message with a press #1 campaign option for further actions. LeadsRain comes with a rich text messaging module with added features that can embed media and other files to a text message campaign for better engagement and clearer messaging.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80d833d8-e3aa-4666-ad37-919a63592b26.png","url":"https://www.softwareadvice.com.au/software/427923/leadsrain","@type":"ListItem"},{"name":"Cyburdial","position":4,"description":"CyburDial is a web-based remote office management & operations platform (ROMOP) designed for today's world which offers organizations a complete \"Cybur Office\" with everything that they need to run their business in today's world of remote workers. \n\nCyburDial comes with operations management (CRM), communication/sales, accounting & finance, research & development, human resources,  and IT security modules.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ab0964a-9d00-4dad-984f-6cfc256db9a1.jpeg","url":"https://www.softwareadvice.com.au/software/209734/cyburdial","@type":"ListItem"},{"name":"SanCCS","position":5,"description":"SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of experience, we have created a call center solution named SanCCS that enables businesses to add agents to different departments and efficiently route their calls for faster growth. SAN Software is known as the best Call Center Software Solution provider in the market today, if you are looking for an advanced and widely-accepted call center solution for your business, consider.\n\nSanCCS provides Blended Dialer, Quality Module, Co-Browsing and Omni-Channel platforms like WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, video calling and Ticket Management Software.\n\nMain Features : Multiple Dialing Modes, Dynamic Agent Pacing, Automated Call Distribution, API Integration, and Missed Call Auto Call Backs and may more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f337013b-f725-4d7d-83a4-f396eb1ef82c.png","url":"https://www.softwareadvice.com.au/software/443166/sanccs","@type":"ListItem"},{"name":"AuguTech","position":6,"description":"AuguTech delivers.  It's industry leading cloud based CX platform with comprehensive CRM and predictive dialer solution is suitable for midsize and enterprise businesses.  Key features ​include: enhanced IVR & intelligent routing capabilities, custom integrations using advanced API protocols, comprehensive reporting metrics, full call recording capabilities including PCI compliant call redaction, real-time conversational analytics, and their award-winning customer service experience. \n\nAuguTech can set customized outbound caller IDs displaying real working local numbers.  Through our platform, 100's of targeted local numbers can be automatically rotated when outbound dialing.  Our answering machine detection functionality is able to filter a majority of answering machines and connect agents to more live prospects. \n\nAgents can be logged in remotely with just a head set and a web browser.  AuguTech's intuitive agent interface can display a script for the agents to read with completed custom fields like name, address, revenue, income, etc., google maps, automated call back schedulers and user stats. \n\nManagers have full access to the advanced “Administrator Dashboard” which enables them to monitor and control all aspects of the contact center in real-time. This, among many other functionalities, empowers managers with the ability to increase productivity and profitability by keeping wait times marginal and contact rates high.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cb7ed8c1-d589-4507-832f-98e3ce6ea31d.png","url":"https://www.softwareadvice.com.au/software/34570/augutech","@type":"ListItem"},{"name":"ICTBroadcast","position":7,"description":"ICTBroadcast is unified communications dialing software featuring auto , predictive , power, progressive, preview as well as manual dialing support . \nICTBroadcast is equally beneficial for small businesses, entrepreneurs and service providers. The solution support Voice, SMS, Email and Fax communications. \nICTBroadcast is open source asterisk based software solutions for call centers, telemarketers and services providers. \n\nICTBroadcast offers tools to help users communicate with employees and clients, manage sales processes and inform customers about organizational updates. The solution also features call center integration, an auto-dialer, campaign management and scheduling tools, answering machine detection (AMD), do not call lists and more.\n\n\nICTBroadcast also provides users with a central dashboard that helps monitor system resources, campaign statistics, system parameters and channel usage. Users can also create custom chart-based reports that help them to view and analyze their campaigns. Additionally, ICTBroadcast features an interactive voice response (IVR) designer, user and contacts management and a separate portals for users and administrators.\n\n\nICTBroadcast offers a perpetual license for one-time fee that includes support via via email, Skype and online support portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87db695e-affc-4ce9-a404-56b5cd55d9ea.png","url":"https://www.softwareadvice.com.au/software/138133/ictbroadcast","@type":"ListItem"},{"name":"DialerAI","position":8,"description":"DialerAI is a cloud-based and on-premise predictive dialer software, which assists businesses of all sizes with processes related to live call transfer, interactive voice response (IVR) and voice broadcasting. Its key features include concurrent calling, voicemail detection, text-to-speech conversion and campaign analytics. \n\n\nThe application helps users design phone surveys and capture responses via recorded messages or multi-level IVR technology. Marketing teams can use the solution to auto-dial leads, play pre-recorded advertisements and run campaigns. Further, the system allows agents to detect faulty or silent calls and manage call volumes.    \n\n\nDialerAI comes with a dashboard, which enables managers to measure call performance, calculate the number of abandoned calls and generate reports in real-time. The solution is available on a monthly subscription and support is provided via email, phone, chat and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a23bd62-479c-4fd9-9fc0-1ebb9935e2fa.png","url":"https://www.softwareadvice.com.au/software/442886/dialerai","@type":"ListItem"},{"name":"PhoneCall","position":9,"description":"PhoneCall is a cloud-based solution that helps businesses streamline processes across telemarketing campaigns using AI-enabled predictive dialers, text-to-speech technology and more. Managers and leaders can search agent names to monitor calls and intervene through voice or chat, facilitating overall supervision.\n\n\nPhoneCall’s predictive dialing module utilizes big data and machine learning technologies to manage inbound/outbound communications and automatically schedule, route and redirect calls to agents. It compresses, encrypts and archives all call recordings on a centralized platform, letting managers gain visibility through established audit trails. Additionally, users can gain insights into call center productivity based on multiple criteria such as agent performance, sales pitches, contact changes, call metrics and more.\n\n\nPhoneCall comes with an application programming interface (API), which enables businesses to integrate the system with several third-party solutions. It is available on a pay-as-you-go model and support is extended via phone, live chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/382e3d03-8eee-4f47-ba89-9ea079fbda10.png","url":"https://www.softwareadvice.com.au/software/63601/phonecall","@type":"ListItem"},{"name":"Quvu","position":10,"description":"Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dialing, targeted campaigns, workforce management, call recording and more. Professionals can create or edit call queues and gain visibility into campaign sales, abandoned calls and Do Not Call (DNC) compliance metrics on a centralized platform.\n\n\nQuvu allows supervisors to monitor agents' performance during calls and use the search functionality to retrieve call recordings based on number, agent, queue, disposition, data or file source and campaign. Administrators can analyze key performance indicators (KPIs) and visualize data in the form of graphs according to requirements. Additionally, its preview dialer enables professionals to view important customer details before calls to improve overall retention rates.\n\n\nQuvu lets businesses download call recordings and configure secure access permissions for staff members using passwords. Pricing is based on customers' requirements and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05f8bb35-d1b0-4bd3-b7a9-2d04bc6c61d6.png","url":"https://www.softwareadvice.com.au/software/151402/quvu","@type":"ListItem"},{"name":"Voice Clearity","position":11,"description":"Voice Clearity provides technology such as call processing systems and services for businesses of any size. \n\nVoice Clearity specializes in cloud-based technology including interactive voice response (IVR) & Customized interactive voice response as per company need. Whether an organization needs to purchase an IVR system or utilize hosted IVR services, Voice Clearity provides a solution that meets any phone answering requirements. \n\nVoice Clearity's experienced development team can design, program, test, and install your phone application quickly and have it in place quickly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f77d2194-1c45-403b-ace0-de2799353a6a.png","url":"https://www.softwareadvice.com.au/software/324586/voice-clearity","@type":"ListItem"},{"name":"Voicespin","position":12,"description":"VoiceSpin is a sales-oriented cloud-based AI contact center software provider offering a range of solutions for SMBs and large-scale enterprises, helping them manage their inbound and outbound communications, reach out to more leads faster, and turn more conversations into sales conversions. \n\nWith VoiceSpin, teams can acquire international local numbers from various countries to expand the global reach. An AI-based auto dialer enables sales team to make thousands of outbound calls with minimal human input, while an intelligent lead and agent scoring and matching system ensures leads are always routed to the best-fitting agents to maximize sales conversions.\n\nVoiceSpin’s robust VoIP call center software can also streamline inbound call handling with features, such as IVR, advanced call routing, inbound call queues, queue callbacks, real-time dashboards, and customizable reporting and analytics. Integrations with the leading CRM systems, such as Zoho, Salesforce, HubSpot, and Pipedrive, will automate agent workflows and provide agents with more context for delivering more personalized experiences.\n\nCompanies with more mature needs can additionally take advantage of bulk SMS text messaging, AI speech analyzer, and VoiceSpin messaging that unifies all digital communication channels, including email, chat, WhatsApp, Telegram, and other instant messaging apps and social media platforms into a single interface to optimize omnichannel customer communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c2102de-bb66-49ac-9e28-35e68fa608f3.png","url":"https://www.softwareadvice.com.au/software/321083/conversation-analyzer","@type":"ListItem"},{"name":"Newfies-Dialer","position":13,"description":"Newfies-Dialer is a cloud-based voice broadcasting, autodialer and phone survey solution that helps users manage concurrent calls from a centralized location.\n\n\nNewfies-Dialer features live lead transfer which enables users to pull up contact lists by importing the data directly from users' customer relationship management (CRM) solutions. The Do Not Call (DNC) functionality of the software automatically checks contacts to ensure that blacklisted contacts are not called by the agents. Once a list is created, the solution automatically schedules agents for calls. This functionality ensures that contacts are not reached outside the time they have requested.\n\n\nA key feature of the software is its phone survey module, which allows users to manage key press surveys and RSVPs from a single solution. Users can also design multi-level IVR menus using survey nodes to capture customer data.\n\n\nNewfies-Dialer is available on a monthly subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d1a1e2b-a330-4988-a1ce-763f1e79152b.png","url":"https://www.softwareadvice.com.au/software/28433/newfies-dialer","@type":"ListItem"},{"name":"Sparrow","position":14,"description":"Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, including customer relationship management (CRM), ticketing, surveys, sentiment analysis, chatbots, and business intelligence within a single solution.\n\nSparrow's unified agent desktop is designed to unify and align data from multiple business systems and functions in a unified view. The integrated ticketing and CRM systems allow agents to escalate interactions to any department as needed in real time, while the digital interaction hub lets businesses create voice- and chatbots that follow pre-configured journey templates to automatically respond to customers. A native mobile app allows users to work from anywhere.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61de4936-d8a4-4af3-a0a8-b75c2281e855.png","url":"https://www.softwareadvice.com.au/software/411792/sparrow","@type":"ListItem"},{"name":"Voximplant Kit","position":15,"description":"Voximplant Kit is a cloud-based call center solution that enables both inbound and outbound calling, call recording, and reporting.\n\nIt's an omnichannel platform, providing seamless communication through various channels such as voice, SMS, and messaging(WhatsApp, webchat and more).\n\nThe system automates calls with voice prompts and text-to-speech features while supporting progressive dialing, which helps prevent agent burnout. \n\nVoximplant Kit is designed to streamline communication, boost efficiency, and enhance customer service for businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bfee9080-f55a-4c2e-978f-6245813f7e5e.png","url":"https://www.softwareadvice.com.au/software/393004/voximplant-kit","@type":"ListItem"},{"name":"Regal","position":16,"description":"Regal is the Outbound Phone & SMS Sales Platform. Build an outbound funnel to hit your growth goals way faster. Unlike traditional contact center software, Regal uses real-time customer behaviors to personalize outreach, offering a suite of products that fall into 3 pillars: Regal Connect, Regal Convert and Regal Iterate.\n\nRegal offers a suite of products within 3 pillars: Regal Connect, Regal Convert and Regal Iterate.\n\nREGAL CONNECT.\n\nReach more of your customers. Check out our suite of products that are purpose-built to help you supercharge conversions and engagement through personalized, omnichannel outreach across phone, SMS, and email.\n\nBranded Caller ID\n\nDrive higher connect rates by using Branded Caller ID and getting Regal call-level performance data.\n\nJourney Builder\n\nUse Journey Builder to drive real-time, personalized, omnichannel outreach on the channels your prospects and customers prefer.\n\nSMS Suite\n\nDrive faster speed-to-lead and higher engagement rates by adding a 24/7 SMS Assistant that will always reach prospects first.\n\nSales Dialer\n\nUse Power Dial and Preview Dial to reach more of the right customers. Make outreach easier for agents, and more profitable for you.\n\nREGAL CONVERT.\n\nConvert more customers. Check out our products that are purpose-built to help you drive conversions through personalized, omnichannel outreach, and rich, actionable insights.\n\nConversation Intelligence\n\nIncrease your conversion rate with insights and automations based on what was said in 100% of your agent's conversations.\n\nUnified Agent Desktop\n\nBe omni-channel — route, respond to, and drive revenue with customer conversations using phone, SMS & email.\n\nREGAL ITERATE.\n\nTest and iterate at scale, and know what’s working and what’s not. Check out our products that are purpose-built to help you test and fine-tune conversion-driving strategies while getting actionable insights that you can use to continue to iterate and refine your outreach.\n\nIn-App Reporting\n\nStop wondering what agents are doing. Real-time dashboard for line managers. Full business intelligence tool to explore, analyze, create and share data insights.\n\nA/B Testing\n\nData beats opinion. Use A/B testing to see how each journey is performing, identify improvements in your customer experience, and show off your impact.\n\nRegal is perfect for: B2C mid-market and enterprise brands who need to reach a large prospect & customer base with the right personalized message at the right time to boost conversions through effective conversations. \n\nWe believe in the power of a personal touch in an increasingly digital world and our customers achieve incredible results by making branded, event-driven phone sales their competitive advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03756eb9-7a90-422b-af85-3dc84373529a.jpeg","url":"https://www.softwareadvice.com.au/software/430695/regal","@type":"ListItem"},{"name":"ViaDialog","position":17,"description":"Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer experiences across every channel. Built to support customer service, sales, and marketing teams, Viadialog centralizes all customer interactions into a centralized platform powered by automation, real-time data, and routing.\n\nWith Viadialog, companies can manage volumes of conversations across email, phone, live chat, SMS, WhatsApp, and social media. The platform uses AI to help streamline workflows, automate repetitive tasks, and provide agents with suggestions and contextual insights. The platform includes conversational AI with natural language technology and voice and text AI chatbots. ViaDialog also offers customer interaction analysis for data collection and analysis, outbound call campaigns, and custom customer relationship solutions with API modules. Additionally, the platform provides AI add-ons for enhanced customer experience and agent performance management, as well as automated transcription, summarization, sentiment analysis, and multi-channel integration.\n\nThe platform is designed with AI modules for streamlined management of complex interactions and quality monitoring for service enhancement and sales boost. ViaDialog offers a wide choice of connectors for integration with third-party platforms. The platform also features real-time data dashboards for call management, GDPR compliance and ISO 22301 certification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a710392-da47-420c-bcef-991ae9b3c0e1.png","url":"https://www.softwareadvice.com.au/software/509293/ViaFlow","@type":"ListItem"},{"name":"iNexus","position":18,"description":"iNexus the most Innovative dialing solution that never displays \"SPAM or SCAM likely\" while dialing.  it's proven to increase sales by 500%.  Request-free trial Now.  \n\nOutbound: predictive, preview, SMS, emails, Omni Channel. \n  \nInbound:  Ai natural language, IQ skill-based routing, WFO, Agent screen Dynamic Variable Scripting.\n\nStrategies:   Quarterback Dialer, DialerDialog Call Flow,  Trotline prospector,  Ai digital agent. \n\niNexus2 Hot features. \n•\tContact center conversational Ai with voice & bot. \n•\tInnovative exclusive dialing algorithm that removes “Spam/Scam Likely” while in dialing mode, increasing contacts and sales.      \n•\tCompliance call initiator “quarterback” dialer when calling Florida where predictive dialing has been ban,  works for cell phone dialing as well.        \n•\tSpeech transcription to text (check list) for quality and compliance at agent screen.  \n\nNew strategies to Increase acquisitions & contacts.      \n•\tDialog call flow:  based on attempts, conditions, results then take actions... Drops TTS message, send SMS, send email,  Omni Channel,  change lead status, .      \n•\tTrotline prospector..  send calls, SMS, emails in same string with click web call to talk now,   Nurture leads on responses.    \n•\tInbound or Outbound skills-based routing, by custom fields such as State, Product, Services,  with WFO.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a82aac05-2344-4135-800a-992d9a0c7b58.png","url":"https://www.softwareadvice.com.au/software/137692/inexus","@type":"ListItem"},{"name":"ConneXio","position":19,"description":"ConneXio is a unified Communications as a Service (UCaaS) platform aimed at enhancing business communication and workforce management. ConneXio includes features such as an AI-Powered Dialer, an Omni-Channel IVR Builder, and a next-generation PBX Telephony system. ConneXio also offers a CRM solution designed to work integrally with its communication suite to streamline and automate customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51f79b8-d3c9-464c-a76c-7a4d3e184017.png","url":"https://www.softwareadvice.com.au/software/482072/Telesero","@type":"ListItem"},{"name":"Intermedia Contact Center","position":20,"description":"80% of customers believe they’re delivering a great customer experience, but only 8% of customers agree. Businesses like yours need better visibility to determine the quality of their customer interactions and the right tools to make it even better.\n\nIntermedia Contact Center helps you deliver on everything that defines a great customer experience:\n\nQuick Access to Assistance with Intelligent Call Routing and Self-Service Tools – Get customers the answers they need fast by routing them to the right employee. Give your employees relief while helping your customers resolve inquiries themselves using interactive voice and web chat response tools.\n\nGreater Availability and Convenience with Omni-Channel Support – Effortlessly engage customers how they want using voice, chat, email, and SMS. Proactively engage customers with fewer resources using automated notifications for everything from appointment reminders to promotions.\n\nBetter Personalization with CRMs Integrations – Get immediate, relevant customer information during an interaction to quickly validate customer information and deliver a personalized experience.\n\nBetter Visibility with Dashboard, Reports, and Recordings – Let employees support customers from wherever while still getting the visibility you need to drive better experiences and business outcomes. Intermedia’s dashboards and reporting give you a detailed view of your business and individual employee performance. Interaction recordings protect you and your customer while giving you insight into individual interactions.\n\nGreater Productivity and Service Quality with Unified Collaboration and Customer Communication – Employees need quick access to information wherever they may be working. But having customer-facing teams using separate applications to service clients disconnects them from the rest of the organization and hinders more responsive, successful engagements. \n\nIntermedia unified Unite and Contact Center application brings employee collaboration and customer communication into one single application. This means voice, video conferencing, team chat, file sharing, and backup, call queues, active call routing, contact directories, and more are all available on one highly reliable, secure, tightly integrated platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b89612f-6037-45f7-a933-1f77085bc091.png","url":"https://www.softwareadvice.com.au/software/241284/intermedia-contact-center","@type":"ListItem"},{"name":"Audara","position":21,"description":"Audara is a telephony and VoIP solution that helps businesses streamline processes related to call routing, chat campaign management, contact history tracking, predictive dialing, and more from within a unified platform. It allows staff members to set up extensions, create ring groups, conduct audio conferences, and configure automatic audio responses, among other operations.\n\nAudara enables team leaders to route calls based on agent skills, create campaign scripts, build dial lists, configure custom breaks, and set up after-call work times. It lets employees build password-protected VIP chat campaigns, manage video calls, record chats, and create personalized widgets. With the monitoring dashboard, supervisors can define conversion goals, monitor agent activities, and track productivity across multiple channels. Additionally, users can schedule calls, receive telephone payments, conduct surveys, add call notes, and more on a centralized platform.\n\nAudara enables organizations to integrate the platform with several third-party customer relationship management (CRM) solutions and social networking platforms. It is available on monthly and annual subscriptions and support is extended via phone, email, documentation, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa616685-33c1-4613-bda1-429a174a98ca.png","url":"https://www.softwareadvice.com.au/software/206668/audara","@type":"ListItem"},{"name":"iPlum","position":22,"description":"iPlum is a business communication software that provides a separate phone line with secure messaging, calling, voicemail, phone tree and call routing features. iPlum is a mobile VoIP application that helps businesses receive and manage calls using the internet or phone’s voice network. It enables organizations to respond to customer queries via text or voice calls during business hours and redirect them to voicemail during non-business hours.\n\niPlum includes a centralized dashboard, which allows administrators to add, remove and manage new users/profiles and handle permissions to provide role-based access to resources. It offers a host of features such as HIPAA and HITECH compliance, number porting, fax management, call transfer, automated text messages and more. Additionally, teams can record and store incoming and outgoing calls for future reference.\n\niPlum supports integrations with various third-party applications via REST APIs. It is available on monthly and annual subscriptions and support provided via email, FAQs, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c5542fb9-db2c-4510-8b6e-b7ea99757779.png","url":"https://www.softwareadvice.com.au/software/439842/iplum","@type":"ListItem"},{"name":"Hosted Contact Center","position":23,"description":"Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution powered by AI and machine learning.\n\nThe Intelligent Contacts platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass.\n\nWith intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. \n\nFor outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x.\n\nThrough a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT.\n\nIntelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. \n\nContact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701d44ea-49cb-450f-b35e-eee0b74b5584.png","url":"https://www.softwareadvice.com.au/software/306097/hosted-contact-center","@type":"ListItem"},{"name":"C-Zentrix","position":24,"description":"C-Zentrix offers an intelligent customer engagement platform tailored for businesses aiming to modernize their contact center operations. Designed to serve a wide range of industries, it combines cloud contact center solutions, CRM, omnichannel capabilities, and automation tools.\n\nKey modules include a cloud-based or on-premise contact center system, omnichannel agent interface, AI bots for chat and voice, predictive and progressive dialers, lead management CRM, and video chat for personalized support. Whether for remote agents or in-office teams, C-Zentrix ensures operational efficiency and enhanced customer experience.\n\nThe platform is easy to scale and integrates smoothly with existing business tools. It supports real-time analytics, compliance tracking, SLA management, and multilingual interaction handling making it a fit for high-growth businesses and established enterprises.\n\nC-Zentrix’s holistic approach ensures that every customer interaction whether inbound or outbound is timely, personalized, and effective.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f743f88-9f91-4c14-af7d-ed3e376f1054.png","url":"https://www.softwareadvice.com.au/software/454424/C-Zentrix","@type":"ListItem"},{"name":"Enreach Omnichannel","position":25,"description":"Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across various channels such as phone call, web, messages, WhatsApp or Webchat. \n\nCloud Contact Center allows marketing professionals to build, measure, manage and run campaigns using a customized script, settings or contact list. The solution enables automatic distribution of calls based on various criteria such as date, call lists, device, geography, load balancing and agent status. Supervisors can conduct agent's call surveys, record calls, determine the number of calls handled or overflowed and evaluate waiting or abandonment time. The customizable dashboard lets managers schedule reports, control agent’s time and track conversations. It includes an IVR feature, which manages incoming calls and resolves queries through natural speech recognition and word spotting. \n\nCloud Contact Center offers integration with various third-party platforms Zendesk, Kustomer, Zoho CRM, HubSpot, Bitrix 24, Evernote and more. Pricing is available on request and support is extended via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b1bc90f-aac1-4ad8-a5d5-5a0af750ca26.png","url":"https://www.softwareadvice.com.au/software/258642/cloud-contact-center","@type":"ListItem"}],"numberOfItems":25}
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