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description: Page 2 - Discover the best Call Center Workforce Management Software for your organisation. Compare top Call Center Workforce Management Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Call Center Workforce Management Software - 2026 Reviews, Pricing & Demos
---

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# Call Center Workforce Management Software

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## Products

1. [MaxContact](https://www.softwareadvice.com.au/software/120574/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable busi...
2. [BroadVoice Cloud PBX](https://www.softwareadvice.com.au/software/5407/broadvoice-cloud-pbx) — 4.4/5 (30 reviews) — BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies bu...
3. [Ytel](https://www.softwareadvice.com.au/software/177655/x5cloudcontactcenter) — 3.9/5 (26 reviews) — Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with d...
4. [Sales Sling](https://www.softwareadvice.com.au/software/55362/sales-sling) — 4.4/5 (24 reviews) — Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dash...
5. [RingCentral Engage Voice](https://www.softwareadvice.com.au/software/89362/ringcentral-engage-voice) — 4.5/5 (23 reviews) — RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce...
6. [Contact Center as a Service (CCaaS)](https://www.softwareadvice.com.au/software/402985/evolve-ip) — 4.0/5 (21 reviews) — Evolve IP’s omnichannel contact center helps organizations manage voice, telephonic, email and other communications o...
7. [UniVoIP](https://www.softwareadvice.com.au/software/20808/officeconnect) — 4.7/5 (20 reviews) — Cloud Voice for Microsoft Teams from UniVoIP Why Use Microsoft Teams as a Phone System? ● You already have M365, so m...
8. [Workforce Optimization (WFO)](https://www.softwareadvice.com.au/software/143050/workforce-optimization-wfo) — 4.4/5 (19 reviews) — Workforce Optimization (WFO) is a cloud-based workforce optimization software that enables call centers to manage sta...
9. [Alvaria Cloud](https://www.softwareadvice.com.au/software/34038/via) — 4.3/5 (18 reviews) — Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and na...
10. [Samu](https://www.softwareadvice.com.au/software/422097/samu) — 4.7/5 (15 reviews) — Samu is a call center workforce management software that helps businesses capture, transcribe and analyze video calls...
11. [OXON](https://www.softwareadvice.com.au/software/167278/oxon) — 4.9/5 (14 reviews) — OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound su...
12. [LeadDesk](https://www.softwareadvice.com.au/software/450657/LeadDesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. T...
13. [Avaya Experience Platform](https://www.softwareadvice.com.au/software/126442/avaya-experience-platform) — 4.7/5 (11 reviews) — Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, ...
14. [Surfboard](https://www.softwareadvice.com.au/software/380072/surfboard) — 4.6/5 (9 reviews) — Surfboard is a scheduling \& shift planning software platform for customer support teams. Forecasting, shift plann...
15. [CallAI](https://www.softwareadvice.com.au/software/417528/callai) — 4.7/5 (7 reviews) — CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speec...
16. [Callbox](https://www.softwareadvice.com.au/software/427356/callbox) — 4.9/5 (7 reviews) — Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a c...
17. [MiContact Center Business](https://www.softwareadvice.com.au/software/20728/micontact) — 4.2/5 (5 reviews) — Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such a...
18. [Servetel](https://www.softwareadvice.com.au/software/184558/servetel-cloud-call-center) — 3.4/5 (5 reviews) — Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a pr...
19. [Cisco Unified Contact Center Express](https://www.softwareadvice.com.au/software/391960/cisco-unified-contact-center-express) — 4.4/5 (5 reviews) — Cisco Unified Contact Center Express software is designed for midsize and large companies. This software provides a c...
20. [yoummday](https://www.softwareadvice.com.au/software/404336/yoummday) — 4.7/5 (3 reviews) — yoummday is a comprehensive outsourcing software solution that combines workforce recruitment, training, scheduling, ...
21. [Qfiniti](https://www.softwareadvice.com.au/software/248395/qfiniti) — 4.5/5 (2 reviews) — Qfiniti is a contact center quality assurance solution that enables organizations to streamline processes related to ...
22. [Vantage Point](https://www.softwareadvice.com.au/software/56518/vantage-point) — 4.0/5 (2 reviews) — Vantage Point is a workforce management solution that helps organizations manage workforce planning, scheduling, fore...
23. [DVSAnalytics Workforce Optimization](https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization) — 5.0/5 (1 reviews) — DVSAnalytics Encore Workforce Optimization is a cloud-based service designed to enhance employee performance and effi...
24. [SalesLens](https://www.softwareadvice.com.au/software/415349/saleslens) — 5.0/5 (1 reviews) — Designed for businesses of all sizes, SalesLens is a cloud-based platform that helps analyze sales strategy calls, ad...
25. [Zoom Contact Center](https://www.softwareadvice.com.au/software/434612/zoom-contact-center) — 5.0/5 (1 reviews) — Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom. Zoom Contac...

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## Related Categories

- [Network Monitoring Tools](https://www.softwareadvice.com.au/directory/4307/network-monitoring/software)
- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Workforce Management Software](https://www.softwareadvice.com.au/directory/374/workforce-management-software/software)
- [Reporting Tools](https://www.softwareadvice.com.au/directory/4284/reporting-tools/software)

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YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices.\n\n\nUsers have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.\n\n\nFilters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.\n\n\nSupport is offered via phone, email and through other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ebf8750-f389-44e0-8a08-ad0ebd6a6e27.png","url":"https://www.softwareadvice.com.au/software/177655/x5cloudcontactcenter","@type":"ListItem"},{"name":"Sales Sling","position":4,"description":"Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get more than just a dialer. You get a lead management system that is fully customizable to suit your sales pipeline, an entire toolbox of workforce management tools that work for both in house and remote employees, administrative tools like call tracking and metric reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4120335-a25a-4e60-b2d1-befe416f65cc.png","url":"https://www.softwareadvice.com.au/software/55362/sales-sling","@type":"ListItem"},{"name":"RingCentral Engage Voice","position":5,"description":"RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce agent downtime and time between calls, so your agents spend more time making valuable customer connections and converting leads. \n\nMake your contact center more efficient and effective with RingCentral's auto dialer and maximize your agent's productivity. Set your agents up to deliver a better customer experience, save money and time, and increase the likelihood of reaching successful leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78b4eaaa-6731-4f31-a40d-49ca47456abd.png","url":"https://www.softwareadvice.com.au/software/89362/ringcentral-engage-voice","@type":"ListItem"},{"name":"Contact Center as a Service (CCaaS)","position":6,"description":"Evolve IP’s omnichannel contact center helps organizations manage voice, telephonic, email and other communications on a centralized portal. The platform allows managers to manage operations in real-time and gain visibility into the performance of the agents via custom reports.\n\nEvolve IP provides an integrated knowledge base and analytics engine that enables organizations to identify and analyze patterns emerging from customer queries. Other features include automatic call distribution, skills-based routing, outbound dialing and more.\n\nEvolve IP supports integration with various third-party applications, which can help organizations automate a variety of tasks. Pricing details are available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7aedad0f-3746-41f1-93ec-569e50f241fb.jpeg","url":"https://www.softwareadvice.com.au/software/402985/evolve-ip","@type":"ListItem"},{"name":"UniVoIP","position":7,"description":"Cloud Voice for Microsoft Teams from UniVoIP\n\nWhy Use Microsoft Teams as a Phone System?\n\n●\t You already have M365, so maximize your existing Microsoft investment - and cut costs drastically.\n●\tTrue Unified Communications - business calling, collaboration, chat, and video, all on one seamless app. With Cloud Voice for Microsoft Teams, you get Native Voice calling within the Teams client, with no learning curve or complexity, and no need for 3rd-party equipment or plug-ins.\n●\tFuture-proof your technology.  New features are being added to Teams continuously, with no forklift upgrades needed.\n\nWhat are the Benefits of Microsoft Teams as a Phone System?\n\n●\tUtilize a cost-effective Cloud Voice solution to connect to the PSTN and use Teams for external calling.\n●\tEliminate the need to purchase and maintain expensive desktop phone equipment. Use PCs, smartphones and tablets instead - or minimize expense by purchasing a few native Teams phones for strategic people.\n●\tConduct business in one place and on one Teams client: chat, collaborate, conference, video, and call: True Unified Communications!\n\nWhy Use UniVoIP’s Cloud Voice for Microsoft Teams?\n\n●\tAdditional important features are overlayed, such as Analog, Faxing, Paging, SMS, and Contact Center.\n●\tA purpose-built platform and dedicated network for Microsoft Teams, making UniVoIP’s solution scalable, efficient and cost-effective, while eliminating integration issues and limitations.\n●\tFully cloud-native solution. No need for 3rd-party add-ons, equipment, or plug-ins.\n●\tNative Microsoft Teams client Voice calling via any device, empowering users to be truly available, accessible, and manageable from anywhere.\n●\tEasy and rapid activation and deployment. Our industry-first Automated Onboarding allows users to get activated within minutes, as opposed to days or weeks.\n●\tFree ongoing 24/7/365 U.S.-based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d59b243a-ed17-455e-9e74-8218be259f57.png","url":"https://www.softwareadvice.com.au/software/20808/officeconnect","@type":"ListItem"},{"name":"Workforce Optimization (WFO)","position":8,"description":"Workforce Optimization (WFO) is a cloud-based workforce optimization software that enables call centers to manage staff scheduling, performance and quality monitoring, and business reporting. Users can organize and lead their work force by deploying WFO as their core system, coordinating schedules, defining goals and objectives, benchmarking results across teams, prioritizing tasks to ensure the right projects are completed on time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97117574-d43e-4e9c-bbf5-0f8c183c6541.png","url":"https://www.softwareadvice.com.au/software/143050/workforce-optimization-wfo","@type":"ListItem"},{"name":"Alvaria Cloud","position":9,"description":"Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, gamification, and reporting analytics.\n\nUsers can manage customer preferences and segmentation data through the self-service portal. The solution offers a cross-channel, continuous experience when customers engage, inquire and request service through any channel that suits them. The proactive outreach feature allows companies to provide customers information and recover debt and sales revenues.\n\nPersonalized interactions are made possible through the service intelligence feature. Customer data and personal preferences are stored and can be referenced for each interaction. Customer engagement reporting and analytics help users focus on efficiency and service strategies. The system also offers a live assistance feature that is available to users 24/7.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cf1c3e53-a10e-42b6-842c-ede07136302b.png","url":"https://www.softwareadvice.com.au/software/34038/via","@type":"ListItem"},{"name":"Samu","position":10,"description":"Samu is a call center workforce management software that helps businesses capture, transcribe and analyze video calls to gain insights into sales calls. Administrators can identify main conversation topics using AI-enabled tools. Additionally, the platform lets stakeholders create video libraries and store training materials for new employees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bc02b3e9-a26d-45d6-8013-1213eb7838c0.png","url":"https://www.softwareadvice.com.au/software/422097/samu","@type":"ListItem"},{"name":"OXON","position":11,"description":"OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform.\n\n\nAgents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data.\n\n\nSales orders can be logged during calls using OXON’s customer relationship management features. Surveys can be sent customers after a call or chat session ends to gauge their satisfaction. Email management tools automatically create contact lists based on customer history that can be used to send bulk email marketing.\n\n\nSupport is available over the phone or via email. Pricing is per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c84994f1-d1a6-49ae-a3f1-a00231f28a1d.png","url":"https://www.softwareadvice.com.au/software/167278/oxon","@type":"ListItem"},{"name":"LeadDesk","position":12,"description":"LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place.\n\nLeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need.\n\nWhether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d73c0ab-7bdb-4cfa-bbe6-4dd517cd0775.jpeg","url":"https://www.softwareadvice.com.au/software/450657/LeadDesk","@type":"ListItem"},{"name":"Avaya Experience Platform","position":13,"description":"Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely.\n\nAvaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82e45738-135c-47e1-9a0f-90a91655fcd8.png","url":"https://www.softwareadvice.com.au/software/126442/avaya-experience-platform","@type":"ListItem"},{"name":"Surfboard","position":14,"description":"Surfboard is a scheduling & shift planning software platform for customer support teams. \n\nForecasting, shift planning, scheduling, one-click integrations and communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9457ac8-a5b7-49e9-8152-8abb22336b30.png","url":"https://www.softwareadvice.com.au/software/380072/surfboard","@type":"ListItem"},{"name":"CallAI","position":15,"description":"CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions provider. It uses natural language processing and machine learning algorithms to analyze and extract insights from voice conversations between customers and agents. It can automatically generate quality assurance scorecards for agent training and performance tracking based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. These metrics can help managers monitor and train their agents more effectively and efficiently by providing them with specific and targeted feedback on their strengths and weaknesses. CallAI can also help managers identify best practices and areas for improvement across the contact center.\n\nCallAI can help businesses and organizations understand their customers better by analyzing their behavior, preferences, and sentiment. It can identify the reasons why customers call, what they are satisfied or dissatisfied with, what they expect or need from the service, and how they perceive the brand or the competitors. These insights can help businesses and organizations tailor their services, products, offers, and marketing strategies to meet their customers' needs and expectations. The solution can help businesses and organizations identify new opportunities to increase customer satisfaction, loyalty, retention, and revenue by providing them with personalized recommendations, cross-selling and upselling suggestions, and proactive service offers. It can also help businesses and organizations monitor the market trends and the competitive landscape by providing them with insights on competitor mentions and product feature mentions in voice conversations. These insights can help businesses and organizations improve their product management and marketing plans by aligning them with customer feedback and market trends.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f67b3e98-7e76-46ca-846c-42c3da721e99.png","url":"https://www.softwareadvice.com.au/software/417528/callai","@type":"ListItem"},{"name":"Callbox","position":16,"description":"Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools.\n\nCallbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp.\n\nThe Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d1f9574-1f7c-4c1f-b52c-a3f361290e1b.png","url":"https://www.softwareadvice.com.au/software/427356/callbox","@type":"ListItem"},{"name":"MiContact Center Business","position":17,"description":"Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users.\n\n\nMitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities.\n\n\nCalls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back attempts, automated voicemail messages, generating emails to supervisors, moving call data to automatically populate campaigns and set call back priority levels.\n\n\nAdditionally, the solution provides campaign metrics, team and agent performance, dialer performance and list penetration for key performance indicator analysis.\n\n\nSupport is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a4746b9-8868-47a6-be76-f185bc445e21.jpeg","url":"https://www.softwareadvice.com.au/software/20728/micontact","@type":"ListItem"},{"name":"Servetel","position":18,"description":"Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including:\n\n-Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. \n-Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. \n-API Connect: A unique communication API suite to assist communication needs for mobile and web applications. \n-Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. \n\nThese products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25636666-627f-4bb5-9345-cae2ad563993.png","url":"https://www.softwareadvice.com.au/software/184558/servetel-cloud-call-center","@type":"ListItem"},{"name":"Cisco Unified Contact Center Express","position":19,"description":"Cisco Unified Contact Center Express software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management.\n\n\nCisco Unified Contact Center Express enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers.\n\n\nThis software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactive voice response) systems. Users can segment customers and monitor resource activity and availability.\n\n\nOther features of the Cisco Unified Contact Center Express solution include carrier-class distributed fault tolerance and mission-critical contact center reporting. The solution also supports video interactions and helps in increasing caller satisfaction by improving the agent’s performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/117216bf-3f53-4c88-ab8a-332038c10174.png","url":"https://www.softwareadvice.com.au/software/391960/cisco-unified-contact-center-express","@type":"ListItem"},{"name":"yoummday","position":20,"description":"yoummday is a comprehensive outsourcing software solution that combines workforce recruitment, training, scheduling, and management with a CX marketplace. It is used by over 60 international companies (including Fortune 500 and DAX-listed organizations) to care for their customers. yoummday is modular software solution that allows companies to instantly recruit a scalable CX workforce from over 8,500 vetted and verified multilingual freelancers.\n\nChoose from two delivery models:\n- Self-Service: Recruit and manage your own CX team\n- Managed Service: Use yoummday's experienced operations personnel to recruit and manage your CX team\n\nyoummday's USPs include:\n\nWorld Class Freelance CX Talent:\n- Fully vetted and verified\n- Native-level proficiency in 40+ languages\n- Low churn for consistent support\n- Searchable marketplace to target CX talent with the ideal skills and experience\n\nGlobal Talent Pool\n- Select freelancers based on location and budget\n- Hire CX freelancers without labour market restrictions\n- Access 40+ languages at a native level\n- Source from multiple geographies for seamless business continuity\n- Freelancers are available 24/7 for ‘follow-the-sun’ operations\n- Onshore, nearshore, and off-shoring are all possible in just a few clicks\n\nScalable\n- yoummday freelancers are available to train and work immediately\n- Scale your workforce in a matter of hours\n- Zero recruitment lead time\n- Flexible attrition and retention\n- Simple cooperation with freelancers\n\nAffordable\n- Price-for-performance payment model\n- Self-service and managed service options\n- No overhead costs for additional headcount\n- Save on infrastructure expenditure\n- Eliminate all recruiting costs\n\nPositive Environmental & Social Impact\n- Lower carbon emissions from an at home workforce\n- Inclusive and supporting a diverse range of individuals with varying abilities\n- Fair compensation\n- Improved work-life balance, agents select their work schedule\n\nSecurity\n- AI enabled security and GDPR compliant\n\nPlus more...","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f34e2e8-b6b9-4a57-918c-887dd9b625da.jpeg","url":"https://www.softwareadvice.com.au/software/404336/yoummday","@type":"ListItem"},{"name":"Qfiniti","position":21,"description":"Qfiniti is a contact center quality assurance solution that enables organizations to streamline processes related to employee forecasting, customer behavior analytics, staff performance management, PCI compliance management, and more on a centralized platform. It allows team members to set up screen recording, create online evaluations, manage speech analytics, and handle agent guidance, among other processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe152cc5-a583-482d-98f6-3f137dd9b395.png","url":"https://www.softwareadvice.com.au/software/248395/qfiniti","@type":"ListItem"},{"name":"Vantage Point","position":22,"description":"Vantage Point is a workforce management solution that helps organizations manage workforce planning, scheduling, forecasting and other operations. The application comes with a forecasting and scheduling tool with regressing analysis, which automatically evaluates customer satisfaction across different contact channels to optimize customer engagement. \n\nVantage Point lets organizations streamline numerous activities related to workforce contact centers, front/back-office operations, multi-site jobs and more. Additionally, managers can gain insights into average response time, agent performance, operational goals, and other metrics through analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/33191683-adc9-4af1-a694-2e2ab7bbcecc.png","url":"https://www.softwareadvice.com.au/software/56518/vantage-point","@type":"ListItem"},{"name":"DVSAnalytics Workforce Optimization","position":23,"description":"DVSAnalytics Encore Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support workforce optimization, interaction recording, and engagement. Encore offers a variety of options to record customer interactions; gain insights into the content and results of interactions; use those insights for quality management to improve performance; and create staff schedules that allow for the achievement of service-level objectives, via workforce management software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d48d091-2337-4a93-bb77-80ddaf36c267.png","url":"https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization","@type":"ListItem"},{"name":"SalesLens","position":24,"description":"Designed for businesses of all sizes, SalesLens is a cloud-based platform that helps analyze sales strategy calls, add employee details, generate performance reports, and more. Key features include call reporting, employee coaching tools, data discovery, and sales trend analysis. \n\nThe software lets salespersons receive feedback on calls, upload audio files, add questions, and monitor quality indicators. Using reporting functionality, users can view average call quality through a centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b2096e9-ce75-4932-bc01-c56aa5127a81.jpeg","url":"https://www.softwareadvice.com.au/software/415349/saleslens","@type":"ListItem"},{"name":"Zoom Contact Center","position":25,"description":"Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom. Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6de83249-3312-47fe-a567-e431803ed888.jpeg","url":"https://www.softwareadvice.com.au/software/434612/zoom-contact-center","@type":"ListItem"}],"numberOfItems":25}
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