---
description: Discover the best Knowledge Management Systems for your organisation. Compare top Knowledge Management Systems tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Knowledge Management Systems - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

# Knowledge Management Systems

Canonical: https://www.softwareadvice.com.au/directory/1884/knowledge-management/software

Page: 1 / 16\
Next: [Next page](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software?page=2)

-----

## Products

1. [Document360](https://www.softwareadvice.com.au/software/96197/document360) — 4.7/5 (292 reviews) — Document360 is a cloud-based knowledge base platform that helps businesses of all sizes create, manage, and share str...
2. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
3. [livepro](https://www.softwareadvice.com.au/software/48737/livepro) — 4.8/5 (182 reviews) — livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the...
4. [The Generator](https://www.softwareadvice.com.au/software/295379/the-generator) (0 reviews) — The Generator is Global eTraining's powerful and easy-to-use course builder to assist your organization in creating q...
5. [Aha\!](https://www.softwareadvice.com.au/software/24611/aha) — 4.7/5 (565 reviews) — Aha\! is a product management software designed to support teams in managing the entire product lifecycle. It is used ...
6. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24221 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
7. [Wix](https://www.softwareadvice.com.au/software/159592/wix) — 4.4/5 (10795 reviews) — Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multipl...
8. [monday AI Work Platform](https://www.softwareadvice.com.au/software/131008/monday-com) — 4.6/5 (6123 reviews) — JobViseur is an AI-assisted job search and career transition platform designed for job seekers, career coaches, outpl...
9. [Microsoft SharePoint](https://www.softwareadvice.com.au/software/397825/microsoft-sharepoint) — 4.4/5 (5470 reviews) — Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool...
10. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5318 reviews) — Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a t...
11. [Confluence](https://www.softwareadvice.com.au/software/430492/confluence) — 4.5/5 (3720 reviews) — Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information....
12. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3487 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
13. [Notion](https://www.softwareadvice.com.au/software/123247/notion-remote-work) — 4.7/5 (2835 reviews) — Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, recor...
14. [Zoho Desk](https://www.softwareadvice.com.au/software/393877/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
15. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
16. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, tra...
17. [TeamSupport](https://www.softwareadvice.com.au/software/2808/teamsupport) — 4.5/5 (850 reviews) — TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and heal...
18. [Salesforce Service Cloud](https://www.softwareadvice.com.au/software/363691/service-cloud) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
19. [Microsoft Viva Engage](https://www.softwareadvice.com.au/software/101171/yammer) — 4.2/5 (819 reviews) — Microsoft Viva Engage is a private cloud-based social network that enables employees to collaborate across department...
20. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.6/5 (803 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
21. [JIRA Service Management](https://www.softwareadvice.com.au/software/116349/jira-service-management) — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
22. [Guru](https://www.softwareadvice.com.au/software/103160/guru) — 4.8/5 (640 reviews) — Guru is a governed knowledge management platform that helps mid-market and enterprise organizations in technology, he...
23. [SolarWinds Service Desk](https://www.softwareadvice.com.au/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
24. [SysAid](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm) — 4.5/5 (523 reviews) — Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act fro...
25. [Trainual](https://www.softwareadvice.com.au/software/71827/trainual) — 4.8/5 (509 reviews) — Trainual is the training, learning, and knowledge management platform that connects your entire company to how work a...

-----

Page: 1 / 16\
Next: [Next page](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software?page=2)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Intranet Software](https://www.softwareadvice.com.au/directory/4547/intranet/software)
- [Enterprise Search Software](https://www.softwareadvice.com.au/directory/4368/enterprise-search/software)
- [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/1884/knowledge-management/software> |
| en | <https://www.softwareadvice.com/help-desk/knowledge-management-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/1884/knowledge-management/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software> |
| en-IE | <https://www.softwareadvice.ie/directory/1884/knowledge-management/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software> |
| fr | <https://www.softwareadvice.fr/directory/1884/knowledge-management/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"SoftwareAdvice Australia","url":"https://www.softwareadvice.com.au/","@id":"https://www.softwareadvice.com.au/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Knowledge Management Systems","description":"Discover the best Knowledge Management Systems for your organisation. Compare top Knowledge Management Systems tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.com.au/directory/1884/knowledge-management/software","about":{"@id":"https://www.softwareadvice.com.au/directory/1884/knowledge-management/software#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.com.au/directory/1884/knowledge-management/software#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/directory/1884/knowledge-management/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.softwareadvice.com.au/directory/1884/knowledge-management/software#itemlist"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"@id":"https://www.softwareadvice.com.au/directory/1884/knowledge-management/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Systems","position":2,"item":"https://www.softwareadvice.com.au/directory/1884/knowledge-management/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Best Knowledge Management Systems - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.com.au/directory/1884/knowledge-management/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Document360","position":1,"description":"Document360 is a cloud-based knowledge base platform that helps businesses of all sizes create, manage, and share structured documentation for customers and internal teams. It serves industries including SaaS, IT consulting, financial services, manufacturing, healthcare, and customer support.\n\nCore features include a dual WYSIWYG and Markdown editor, version control with full change history, workflow builder with role-based approvals, multilingual support with machine translation, conditional content blocks, and a support ticket deflector that surfaces relevant articles before queries become tickets. Built-in analytics highlight search gaps, article performance, and user behavior. The platform also supports multiple products and teams within a single knowledge base, custom domains and branding, and an embeddable widget for websites and apps.\n\nAI capabilities include article generation from text or uploaded files, FAQ and glossary generation, assistive natural-language search, and a conversational chatbot that draws from multiple content sources.\n\nDocument360 is SOC 2 Type II compliant, GDPR ready, and ISO 27001 certified. It integrates with Zendesk, Intercom, Freshdesk, Slack, Microsoft Teams, Salesforce, and Zapier. Support is available via email, live chat, and a knowledge base. A 14-day free trial is available.","image":"https://images.g2crowd.com/uploads/product/image/521d08f2e35863117ed1e31e54bcf944/document360.png","url":"https://www.softwareadvice.com.au/software/96197/document360","@type":"ListItem"},{"name":"Zendesk Suite","position":2,"description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.com.au/software/26892/zendesk-talk","@type":"ListItem"},{"name":"livepro","position":3,"description":"livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the organization can collaborate within livepro and all knowledge can be extended to customers and partners.\n\n\nDeep reporting and analytics provide insight into what knowledge is accessed and used most frequently. Quizzes can be used for customer-facing staff to ensure comprehension and continuous learning. Important notifications can be sent and tracked to ensure everyone is up-to-date on information and news. Feedback is captured and routed to staff who can make real-time changes to ensure the most accurate and current knowledge is available at all times.\n\n\nBusinesses can benefit from livepro's range of tools to reduce training times, enhance staff competency, reduce supervisor and escalation enquiries, enhanced productivity and overall cost reductions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.softwareadvice.com.au/software/48737/livepro","@type":"ListItem"},{"name":"The Generator","position":4,"description":"The Generator is Global eTraining's powerful and easy-to-use course builder to assist your organization in creating quick, intuitive, attractive, and interactive e-learning modules. Create learning content for proprietary software, employee onboarding, compliance, health and safety, human resources, quality control, and more. Share more information across your organization with The Generator, so you can capture, manage, and transfer the most pertinent information with ease. \n\nLeverage pre-published Global eTraining (GeT) content to build custom training workflows from our extensive library of over 450 Architecture, Engineering, and Construction relevant courses.\n\nCourses built within The Generator employ the principles of VARK (Visual, Aural, Read/Write, and Kinesthetic), enabling learners to interact with each course according to their preferred learning style.  Interactive courses created in The Generator can include Text, Audio, Images, Videos with Closed Captioning, Datasets, Assignments, Quizzes, Custom Learning Paths, Simulations, External Links, Resource files, Help Desk Support, And More!\n\n• Build interactive, online, on-demand courses and workflows\n• Collaborate among multiple course developers who can build, preview and edit courses simultaneously\n• Use simple drag-and-drop functionality to easily add existing content into your courses, create micro-credential courses and custom workflows\n • Repurpose existing content such as PowerPoint, Adobe Captivate, Video files, Webinar Recordings, eBooks, ILT material to create interactive and trackable SCORM Compliant eLearning\n• Utilize knowledge gap assessments to create custom learning paths \n• Leverage screen share video options with closed captioning abilities\n• Brand your course content with your logo and colors\n• Maintain design consistency across multiple course authors and  control over who can access and edit which courses\n• Enable content to be hosted on any (or multiple) Learning Management Systems (LMS)\n• Easily update courses in real-time and push new or updated content to all learners instantly without having to re-upload course content, re-enroll learners, or manually inform learners of the new content.\n•Translate content into over 25 languages immediately for scalability\n• Review data analytics from multiple LMS on one powerful dashboard\n\nGlobal eTraining's Business Plus Plan includes The Generator course authoring and knowledge capture technology, a Course library of 450+ AEC relevant courses, Autodesk software plug-in, GeT Insights skills gap assessment tool, Learning Management System, LMS Reporting and Advanced Business Analytics, and Onboarding and Customer Success Management","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bacbce5-8635-450a-b1f5-1e098e202233.png","url":"https://www.softwareadvice.com.au/software/295379/the-generator","@type":"ListItem"},{"name":"Aha!","position":5,"description":"Aha! is a product management software designed to support teams in managing the entire product lifecycle. It is used by roles such as product management, engineering, marketing, UX, and IT to align strategies and oversee processes from discovery to delivery with AI.\n\nThe software includes tools for creating visual roadmaps, prioritizing features, creating prototypes, conducting customer interviews, collecting and tracking feedback, and exploring concepts with whiteboarding capabilities. It also facilitates the development of internal business applications and centralizes product information in knowledge bases. The platform connects product and engineering teams and supports project delivery.\n\nAha! incorporates enterprise-grade security with ISO 27001 certification to safeguard product data. It is designed to improve planning efficiency, streamline status tracking and reporting, align teams on strategy, and consolidate tools into one platform. It enables teams to manage extensive product features and customer ideas while maintaining visibility throughout the development process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29fbb3ae-ce4d-4596-93d4-5a49d4cfdadc.png","url":"https://www.softwareadvice.com.au/software/24611/aha","@type":"ListItem"},{"name":"Slack","position":6,"description":"Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.softwareadvice.com.au/software/154669/slack","@type":"ListItem"},{"name":"Wix","position":7,"description":"Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with custom logo and branding.\n\nWith the system, users can display images, videos and text in a gallery layout and add zoom-in or fade-in scrolling effects. The Wix code module offers serverless coding that allows users to set up personalized database collections, build content websites and add custom forms.\n\nWix allows users to set up an eCommerce portal where users can display products and manage orders and payments. Pricing is per month and is based on bandwidth and storage provided. Support is provided via a knowledge base and an online forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/868db486-b684-43a7-827e-5e14b017756d.png","url":"https://www.softwareadvice.com.au/software/159592/wix","@type":"ListItem"},{"name":"monday AI Work Platform","position":8,"description":"JobViseur is an AI-assisted job search and career transition platform designed for job seekers, career coaches, outplacement providers, employability organisations and higher-education career services. It brings job discovery, application preparation and career follow-up together in one workspace. Users can search opportunities from multiple sources, compare roles using profile-to-job Fit Scores, review detailed strengths and gaps, generate tailored CVs and application emails, and track applications through a structured pipeline. Market-positioning reports help identify recurring skill requirements, profile strengths, blocking criteria and areas for improvement across multiple opportunities. Professional plans add beneficiary sub-accounts, shared credits, multi-client management and custom branding. While JobViseur is particularly established around France and Switzerland, its aggregated job-search sources can also surface international opportunities according to the market and search criteria.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/464cd3be-e2b8-4f9b-a572-577e31770f58.png","url":"https://www.softwareadvice.com.au/software/131008/monday-com","@type":"ListItem"},{"name":"Microsoft SharePoint","position":9,"description":"Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool capabilities. The solution offers typical CMS features like document and digital asset management, case and contract management and reporting and analytics. All these combined features enable users to create, manage, and review various content types from one central location.\n\n\nSharePoint enables organizations to manage documents and other file types throughout their publishing lifecycle. Users can also leverage its interactive dashboards and scorecards to create content reports. These reports can help users pinpoint and build solutions for content and publishing needs.\n\n\nSharepoint’s CMS system also includes website content management capabilities. It features capabilities for managing both published content on websites, as well as unpublished content. Sharepoint has content support capability for both external sites as well as internal intranet sites.\n\n\nSharepoint offers both on-premises and cloud-based options. Pricing structures are different depending on the chosen deployment options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e9ca41d-839b-478a-8689-5af7e6b22439.png","url":"https://www.softwareadvice.com.au/software/397825/microsoft-sharepoint","@type":"ListItem"},{"name":"Connecteam","position":10,"description":"Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time.\nConnecteam is trusted by over 50,000 companies and is used by more than 100,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial!\nRunning a business is hard and at times overwhelming. That’s why we created Connecteam, so businesses can easily communicate, operate and train their deskless teams, no matter where they are.\nOur mission is to help businesses thrive by taking away the daily hustle and complexities of managing teams so they can have the peace of mind to grow and run their business. We focus on everything employees and managers need to better manage their day to day, in one easy to use platform: multiple tools to enhance employee communication and engagement, employee training and onboarding, employees scheduling, time tracking, timesheets management, digital checklists and forms, task management, HR and welfare, knowledge centers, files storage, and much more!\nEnsure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).\nAnd the best part? Connecteam works like lego. Every business can activate the features it needs and highly customize them for the best fit.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb9cf79-d85e-4c42-b830-38b3ba6e5ea1.png","url":"https://www.softwareadvice.com.au/software/109560/connecteam","@type":"ListItem"},{"name":"Confluence","position":11,"description":"Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company.\n\nWith Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboards, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary.\n\nConfluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows.\n\nAutomations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.softwareadvice.com.au/software/430492/confluence","@type":"ListItem"},{"name":"Freshdesk","position":12,"description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.softwareadvice.com.au/software/110247/freshdesk","@type":"ListItem"},{"name":"Notion","position":13,"description":"Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calendar and more. Key features include portfolio tracker, designer templates, database management, documentation and data export.\n\nDeployed on a web-interface or on-premise platform, Notion provides businesses with a product roadmap, task lists and repository patterns, streamlining project workflows, from initiation to completion. It provides mobile applications for iOS and Android devices, which let users view and manage completed, in progress and not started tasks, even from remote locations. Additionally, it allows businesses to collaborate and perform team tasks, share meeting notes, update project expense report and maintain benefits/vacation policies.\n\nNotion comes with an application programming interface (API), which lets businesses integrate the system with several third-party integrations such as Google Sheets, Twitter, Figma and more. Pricing is available on a monthly subscription and support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.softwareadvice.com.au/software/123247/notion-remote-work","@type":"ListItem"},{"name":"Zoho Desk","position":14,"description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.softwareadvice.com.au/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":15,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@type":"ListItem"},{"name":"Bitrix24","position":16,"description":"Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, travel, marketing, and other industries manage CRM, projects, communication, HR, and automation in one place. It serves organizations of all sizes, from solo operators and small startups to large enterprises with thousands of users, including nonprofits.\n\nThe software is available as a cloud-based solution accessible via web browser, desktop, and mobile apps, with a self-hosted on-premises edition for organizations requiring local control.\n\nCore features include a full CRM with pipelines, sales automation, and an omnichannel contact center that pulls messages from WhatsApp, Instagram, live chat, email, and telephony into one inbox. Task and project management tools include Kanban boards, Gantt charts, and Scrum. Teams can communicate via chat, video conferencing, and shared documents with real-time co-editing. Additional tools cover HR management, email and SMS marketing, a no-code website builder, and workflow automation. An AI assistant helps generate content, transcribe calls, score leads, and guide onboarding.\n\nSupport is available through a knowledge base, community forums, and online resources. A free plan for unlimited users makes Bitrix24 accessible to teams at any stage.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.softwareadvice.com.au/software/128326/bitrix24","@type":"ListItem"},{"name":"TeamSupport","position":17,"description":"TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and healthcare businesses of all sizes. Designed for teams that manage complex, account-based relationships, TeamSupport helps companies track issues, collaborate internally, and deliver consistent support across multiple contacts and organizations. Core features include a shared ticket inbox, customer and contact management, product-based ticket tracking, customer health scoring, and built-in reporting. Teams can link tickets to specific accounts or products, making it easier to spot recurring issues and prioritize high-value customers. A customer-facing portal lets end users submit and monitor their own tickets without contacting support directly. TeamSupport is deployed via the cloud, so no installation is required. Support is available through email, phone, live chat, and an online knowledge base, giving users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.softwareadvice.com.au/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":18,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.com.au/software/363691/service-cloud","@type":"ListItem"},{"name":"Microsoft Viva Engage","position":19,"description":"Microsoft Viva Engage is a private cloud-based social network that enables employees to collaborate across departments, locations, content and business applications. It is suitable for businesses of all sizes. Microsoft Viva Engage is available either as a standalone product or along with Microsoft 365.\n\n\nMicrosoft Viva Engage enables the creation and joining of private and public groups for small-team collaboration along with instant sharing of important updates within a group. \n\n\nMicrosoft Viva Engage offers a mobile application for iOS and Android devices that provides employees an opportunity to collaborate and review documents anywhere and anytime.\n\n\nThe system also offers a user community, known as the Yammer Community Network, which provides answers to various user queries. Microsoft Viva Engage's group navigation panel allows users to switch between projects and team groups.\n\n\nOther key features of Microsoft Viva Engage are enterprise microblogging, private messaging, Microsoft 365 integration, company directory, archives conversations, high-level security and message and content tagging.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d047246-41f0-409a-8db1-4f75ca97b48b.webp","url":"https://www.softwareadvice.com.au/software/101171/yammer","@type":"ListItem"},{"name":"Freshservice","position":20,"description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.com.au/software/436317/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":21,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.com.au/software/116349/jira-service-management","@type":"ListItem"},{"name":"Guru","position":22,"description":"Guru is a governed knowledge management platform that helps mid-market and enterprise organizations in technology, healthcare, financial services, retail, manufacturing, education, and other industries structure, verify, and distribute company knowledge across teams and AI tools.\n\nThe software is cloud-based, accessible via a web application, browser extension (Chrome and Edge), Slack, Microsoft Teams, mobile app, and AWS Marketplace.\n\nCore features include AI-powered Knowledge Agents that deliver cited, permission-aware answers inside Slack, Teams, and browsers; Auto-Documentation that drafts content from meetings and tickets for expert review; and Quality Automation that handles the majority of content verification without manual effort. Duplicate and Conflict Detection identifies redundant content across connected sources. Proactive Knowledge Delivery surfaces relevant answers before users ask. Guru connects to 100-plus enterprise tools including Salesforce, Zendesk, Confluence, SharePoint, Google Drive, Jira, and GitHub, and can power external AI assistants via its MCP API.\n\nOrganizations managing compliance across regulated industries benefit from centralized permissions enforcement, audit trails, SOC 2 Type II certification, and GDPR and HIPAA crosswalks.\n\nSupport is available via a knowledge base, with additional options through the vendor's support channels.","image":"https://images.g2crowd.com/uploads/product/image/911354aa9fcdd7280a5bf61aee42fc72/guru.png","url":"https://www.softwareadvice.com.au/software/103160/guru","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":23,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.com.au/software/30413/samanage","@type":"ListItem"},{"name":"SysAid","position":24,"description":"Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm","@type":"ListItem"},{"name":"Trainual","position":25,"description":"Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done.\n\nEvery role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand.\n\nAs companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning.\n\nBuild role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere.\n\nThe built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right.\n\nAssign responsibilities. Track progress. Automate accountability. No micromanaging required.\n\nThe result? Faster ramp times. Consistent execution. Higher-performing people.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42813a97-73e0-46fa-9f50-94f6341cbe71.png","url":"https://www.softwareadvice.com.au/software/71827/trainual","@type":"ListItem"}],"numberOfItems":25}
</script>