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description: Page 18 - Discover the best Customer Service Software for your organisation. Compare top Customer Service Software tools with customer reviews, pricing and free demos.
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title: Page 18 - Best Customer Service Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) > [Page 18](https://www.softwareadvice.com.au/directory/255/customer-service/software?page=18)

# Customer Service Software

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## Products

1. [ResolveAI](https://www.softwareadvice.com.au/software/396121/resolveai) (0 reviews) — ResolveAI features include training on your knowledge base with your documentation, creating and customizing chatbot ...
2. [Optiwe](https://www.softwareadvice.com.au/software/250915/optiwe) (0 reviews) — Optiwe is an AI-powered messaging platform that empowers businesses to streamline their customer service and sales pr...
3. [CINNOX](https://www.softwareadvice.com.au/software/205177/maaiiconnect) (0 reviews) — CINNOX is a total experience SaaS platform that elevates customer and staff experiences with innovative omnichannel e...
4. [Buzzmonitor](https://www.softwareadvice.com.au/software/193183/buzzmonitor) (0 reviews) — Buzzmonitor is an all-in-one platform for brands to optimize their digital presence with AI-driven insights. It combi...
5. [STEPS](https://www.softwareadvice.com.au/software/420575/steps) (0 reviews) — STEPS is a cloud-based and on-premise solution that helps service businesses streamline resource planning on a centra...
6. [Flixcheck](https://www.softwareadvice.com.au/software/335507/flixcheck) (0 reviews) — Flixcheck is a digital form-building and file-sharing solution catering to businesses of all sizes across various ind...
7. [ClearFeed](https://www.softwareadvice.com.au/software/422635/clearfeed) (0 reviews) — In many companies today - collaboration is increasingly moving to Slack and Teams - with both employee and customer r...
8. [Raffle Search](https://www.softwareadvice.com.au/software/437164/raffle-site-search) (0 reviews) — RaffleAI Search powered by AI is a cutting-edge search optimization engine designed to revolutionize knowledge retrie...
9. [ConSol CM/AI Assist](https://www.softwareadvice.com.au/software/434338/consol-cm-ai-assist) (0 reviews) — ConSol CM/AI Assist is a customer service software that helps businesses manage customer inquiries in compliance with...
10. [Lokulus](https://www.softwareadvice.com.au/software/443223/lokulus) (0 reviews) — Lokulus is an AI-enabled workflow automation solution that helps transform the way businesses interact with customers...
11. [etrack1](https://www.softwareadvice.com.au/software/439232/etrack1) (0 reviews) — etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared...
12. [Visiativ Customer Service](https://www.softwareadvice.com.au/software/426150/visiativ-service-clients) (0 reviews) — Visiativ Customer Service is a web-based solution that helps businesses manage customer queries, requests, and suppor...
13. [KIX](https://www.softwareadvice.com.au/software/444865/kix) (0 reviews) — KIX is an open source service management solution designed for IT service management (ITSM) and technical customer se...
14. [BOTNATION AI](https://www.softwareadvice.com.au/software/339028/botnation-ai) (0 reviews) — BOTNATION AI is a cloud-based live chat solution that helps businesses create artificial intelligence (AI)-enabled ch...
15. [Emplifi Service Cloud](https://www.softwareadvice.com.au/software/345373/emplifi-service-cloud) (0 reviews) — Emplifi provides an enterprise platform that gives you comprehensive insights, tools, and resources to help businesse...
16. [Haber Chat](https://www.softwareadvice.com.au/software/450325/Haber-Chat) (0 reviews) — Haber.Chat is a versatile communication platform that seamlessly integrates with your personal or business WhatsApp a...
17. [Fluten](https://www.softwareadvice.com.au/software/525206/Fluten) (0 reviews) — Fluten is a cloud-based customer service solution that helps businesses optimize their customer service processes usi...
18. [Cobbai](https://www.softwareadvice.com.au/software/523190/Cobbai) (0 reviews) — Cobbai is designed for customer service teams seeking smarter, faster, and more efficient ways to support their custo...
19. [Laivly](https://www.softwareadvice.com.au/software/504094/Laivly) (0 reviews) — Laivly is an AI and enterprise automation platform designed for the contact center environment. It caters to various ...
20. [HelpMate](https://www.softwareadvice.com.au/software/436584/helpmate) (0 reviews) — HelpMate is a customer support software designed to help businesses improve their customer experience. The key featur...
21. [Hubtype](https://www.softwareadvice.com.au/software/474221/Hubtype) (0 reviews) — Hubtype serves businesses seeking to modernize their customer engagement through automated, chat-based support servic...
22. [FyneDesk](https://www.softwareadvice.com.au/software/538155/FyneDesk) (0 reviews) — FyneDesk (fynedesk.io) is an AI-powered ticketing platform designed to help organizations manage and resolve requests...
23. [Kreechat](https://www.softwareadvice.com.au/software/535007/Kreechat) (0 reviews) — Kreechat is customer service software designed to consolidate messaging from various platforms into a single inbox. I...
24. [Capta](https://www.softwareadvice.com.au/software/539722/Capta) (0 reviews) — Capta is a request management and customer service software that centralizes and automates requests from customers, s...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

-----

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So we built CINNOX – by putting the “INNO” in “CX” to help our partners compete and stay on top.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1945f696-4bbb-483d-9a57-9e0e015440a2.png","url":"https://www.softwareadvice.com.au/software/205177/maaiiconnect","@type":"ListItem"},{"name":"Buzzmonitor","position":4,"description":"Buzzmonitor is an all-in-one platform for brands to optimize their digital presence with AI-driven insights. It combines social media monitoring, multichannel customer service, analytics, real-time reports, dashboards, post scheduling, and advanced data analysis.\n\nWith social listening, businesses track real-time brand conversations, analyze competitors, and uncover trends. AI processes vast social data, delivering instant strategic insights.\n\nThe customer service module centralizes interactions, enhancing response quality and reducing SLA by up to 3 times. AI auto-classifies tickets, detects sentiment, and provides productivity reports effortlessly.\n\nBuzzmonitor also offers social metrics, competitor comparisons, automated reports, and customizable dashboards for smarter decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2e701242-b60d-4bec-bb7f-c17024559b2b.png","url":"https://www.softwareadvice.com.au/software/193183/buzzmonitor","@type":"ListItem"},{"name":"STEPS","position":5,"description":"STEPS is a cloud-based and on-premise solution that helps service businesses streamline resource planning on a centralized dashboard. It enables users to transform sketches and estimates into clear and understandable texts, ensuring comprehensive documentation. The platform also offers a variety of features such as license management, resource planning, contract management, customer relationship management (CRM), reporting, project tracking, customer service and more. Additionally, it also provides customer support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d4105db-22ed-4a34-930f-c90975029da2.jpeg","url":"https://www.softwareadvice.com.au/software/420575/steps","@type":"ListItem"},{"name":"Flixcheck","position":6,"description":"Flixcheck is a digital form-building and file-sharing solution catering to businesses of all sizes across various industries looking to automate business processes and reduce paperwork.\n\nFlixcheck offers features like digital forms creation, file sharing, two-factor authentication, bulk mailing, digital signature, PDF editor, and more. It allows businesses to create custom forms to collect information from employees, customers, and partners. The file-sharing feature enables quick and secure file-sharing both internally and externally. Modern interactions provide a simple yet engaging user experience for all parties interacting with the forms and files. Less paperwork is achieved by digitizing forms and files, reducing the need for printing and physical storage. Direct feedback gives all parties an easy way to ask questions and provide comments on the forms and files.  \n\nFlixcheck is a cloud-based solution, so no installation is required. Flixcheck offers responsive support and regular software updates to ensure maximum uptime and the latest features. Flixcheck integrates with various third-party applications to extend its functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5498b2b-eafc-4a1c-9b69-f039a131a8b5.png","url":"https://www.softwareadvice.com.au/software/335507/flixcheck","@type":"ListItem"},{"name":"ClearFeed","position":7,"description":"In many companies today - collaboration is increasingly moving to Slack and Teams - with both employee and customer requests originating in and being discussed therein. But chat lacks structure - and use for important business requests creates delayed responses, lack of closure, and accountability issues. ClearFeed helps businesses transform company Slack channels into a streamlined HelpDesk. \n\nUsing ClearFeed, service teams can respond to customer and employee requests on chat within SLAs, convert conversations into support tickets, and work on employee and customer issues across tools. With features such as triage channels, service metrics, and automated answers, ClearFeed enables users to deliver accountable customer and employee support directly from Slack.\n\nClearFeed facilitates integration with third-party platforms including Zendesk, Freshdesk, Salesforce, Jira, GitHub, and HubSpot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd87a27c-5002-4dbc-b92f-fca9efac0b2b.jpeg","url":"https://www.softwareadvice.com.au/software/422635/clearfeed","@type":"ListItem"},{"name":"Raffle Search","position":8,"description":"RaffleAI Search powered by AI is a cutting-edge search optimization engine designed to revolutionize knowledge retrieval for customers. By leveraging AI technology Raffle ensures that users experience insightful self-service, eliminating futile search and promoting intelligent exploration. The search results delivered are not relevant but also uphold the highest standard of data quality and integrity.\n\nRaffle AI Search powered by AI is a cutting-edge search engine designed to make the knowledge retrieval process effortless for your customers to get their desired information. Raffle requires close to no maintenance and works out of the box. Leverage the power of artificial intelligence to understand customer queries contextually and provide highly accurate responses with over 90% accuracy. Businesses using Raffle experience an average ticket deflection rate of 36% by increasing self-service on their website and getting insights into customer queries.  \n\nFeatures:\nRaffleAI Search businesses provide their customers with instant answers in multiple languages through a unified search platform that encompasses all of your company's digital assets and resources. Some of our features include:\nInsights -  learn more about your customers’ behavior and search queries. Close the content gap, gain valuable insights into behavior analytics, trending questions, and popular pages; \n\nInstant integration - Raffle AI Search works from day 1 with no maintenance and integrates with all major platforms such as WordPress, Umbraco, Zendesk, Intercom, Drupal and more\nSecurity - At Raffle we offer and follow the leading data security standards such as SOC 2 Type II, EU GDPR, and HIPAA\n\nSearch UIs - offering a high number of customization options  with different widgets you can use for Raffle AI Search to align it with your business identity\nMultilanguage support- Raffle AI supports various languages to cater to a diverse audience\n \nPricing::\nTry it for 7 days free on your content! \nThen you can choose to pay per credit or select one of our pricing plans tailored for businesses like yours. Visit our pricing page for more information.\n\n\nSupport Options:\nWe're here to ensure your experience with our platform is seamless and productive. Whether you have questions, encounter issues, or need assistance, our dedicated team is ready to provide prompt and expert support. With Raffle AI, you can rely on us to swiftly address your inquiries and empower you to make the most of our advanced capabilities. Your satisfaction is our priority, and we're committed to delivering top-notch assistance every step of the way.\n\nReach out to us anytime – we're here to help!\nMade for :\n\nRaffle AI Search is ideally suited for medium to large-size companies operating in sectors such as SaaS, Utilities, Telecommunications, Government, Finance, and Unions across Western Europe and the US.\nDeployment Requirements:\n\nThe Raffle plug-in can integrate seamlessly integration with a range of tools and platforms, including Umbraco, SharePoint, Confluence, Intercom, Zendesk, and WordPress. Our priority lies in maintaining robust data security measures and strict adherence to privacy regulations, guaranteeing the safe handling of customer data by the latest standards in data security and privacy compliance.\n \nRaffle effortlessly steers you towards the precise answer right away.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9a77ac55-a236-4fb6-8849-e6a3cd9ff02c.jpeg","url":"https://www.softwareadvice.com.au/software/437164/raffle-site-search","@type":"ListItem"},{"name":"ConSol CM/AI Assist","position":9,"description":"ConSol CM/AI Assist is a customer service software that helps businesses manage customer inquiries in compliance with GDPR regulations. The platform enables managers to capture and structure customer emails into concise one-liners using AI-enabled tools.\n\nAdditionally, administrators can identify multiple inquiries within a single email and generate separate tickets using a unified interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9500c1d-c534-4216-87bd-2aef90356e94.png","url":"https://www.softwareadvice.com.au/software/434338/consol-cm-ai-assist","@type":"ListItem"},{"name":"Lokulus","position":10,"description":"Lokulus is an AI-enabled workflow automation solution that helps transform the way businesses interact with customers delivering exceptional experiences for both customers and teams. The platform empowers organizations to manage and adapt automated workflows. \n\nLokulus’ configurable low code platform facilitates integration with existing systems, ensuring that teams feel empowered to manage and adapt automated workflows as per the organization's needs. Its reporting suite provides users with in-depth operation analysis and valuable insights into customer service performance. It also integrates with Business Intelligence (BI) tools, such as PowerBI and Tableau.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/14587641-2598-4764-a59b-7cf6397c07fa.jpeg","url":"https://www.softwareadvice.com.au/software/443223/lokulus","@type":"ListItem"},{"name":"etrack1","position":11,"description":"etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared Outlook folders and current ticketing/CRM/telephone systems.\n\netrack1 understands the importance of having the best tools for providing exceptional customer service and improving efficiency.\n\nFor managers and employees looking for a comprehensive solution, etrack1 offers expertise from numerous implementations, eliminating the need to source technology, implementation, and support from multiple providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680222a1-6f19-4d17-8fab-fdb2ddcd76b7.jpeg","url":"https://www.softwareadvice.com.au/software/439232/etrack1","@type":"ListItem"},{"name":"Visiativ Customer Service","position":12,"description":"Visiativ Customer Service is a web-based solution that helps businesses manage customer queries, requests, and support tickets from various channels such as web, mobile, and Salesforce. The platform enables managers to find answers to common queries or troubleshoot issues using the built-in knowledge base.\n\nAdditionally, Visiativ Customer Service lets stakeholders gain actionable insights into customer behavior, support ticket trends, and customer satisfaction levels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3c0fd21-6dcc-4276-a817-f87b8a0e64b3.png","url":"https://www.softwareadvice.com.au/software/426150/visiativ-service-clients","@type":"ListItem"},{"name":"KIX","position":13,"description":"KIX is an open source service management solution designed for IT service management (ITSM) and technical customer service teams. The software caters to organizations across industries, from small businesses to large enterprises in the public and private sectors. KIX is available in three versions to suit different needs. \n\nKIX Start is the free open source option, offering core service management functionality like ticketing, asset management, knowledge base, and reporting. KIX Pro is the full-featured professional ITSM edition with advanced capabilities for mature ITSM processes. Key features of KIX include flexible, customizable workflows aligned with ITIL best practices, a self-service portal for end users, Kanban boards for Agile development, and native integrations with complementary tools. The software is highly scalable to grow with organizations. KIX also provides tailored solutions for specific industries such as logistics, healthcare, education, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94649785-94a0-428a-9506-5310da9ce65d.png","url":"https://www.softwareadvice.com.au/software/444865/kix","@type":"ListItem"},{"name":"BOTNATION AI","position":14,"description":"BOTNATION AI is a cloud-based live chat solution that helps businesses create artificial intelligence (AI)-enabled chatbots to improve customer service operations. It comes with an application programming interface (API), which enables professionals to integrate the solution with several third-party systems.\n\n\nKey features of BOTNATION AI include A/B testing, natural language processing (NLP), data import/export and push notifications. It allows businesses to create chatbots using in-built templates and add text, images or buttons to customize bots as per requirements. Additionally, it provides plugins for Wordpress, Wix, Prestashop, Shopify and other platforms.\n\n\nBOTNATION AI helps enterprises add, delete or search keywords for improving communication across chatbots and manage spelling errors using algorithms. The solution is available on monthly subscriptions and support is extended via FAQs, documentation, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/303829c0-8885-45cb-82f9-ce5e0d90b40b.png","url":"https://www.softwareadvice.com.au/software/339028/botnation-ai","@type":"ListItem"},{"name":"Emplifi Service Cloud","position":15,"description":"Emplifi provides an enterprise platform that gives you comprehensive insights, tools, and resources to help businesses provide great customer service through their website or mobile app.\n\nIt offers tools that enable organizations to deliver better customer experiences, harness social media and the right audience engagement channel at the right time, drive consistent online conversations that create stronger bonds with customers, and deliver all this in an automated way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8fb15a4-51c3-4e33-a5da-bee8a5a800e5.jpeg","url":"https://www.softwareadvice.com.au/software/345373/emplifi-service-cloud","@type":"ListItem"},{"name":"Haber Chat","position":16,"description":"Haber.Chat is a versatile communication platform that seamlessly integrates with your personal or business WhatsApp accounts, offering an array of features designed to streamline business communications and enhance team collaboration. Here’s how Haber.Chat can benefit your organization:\n\nCentralized Communication: Haber.Chat consolidates all your WhatsApp messages into one intuitive interface. Manage conversations across multiple devices and team members effortlessly, ensuring no message is missed. This centralized approach enhances communication efficiency and customer satisfaction.\n\nAdvanced Chat Management: Organize your chats with labels, groups, and automated replies. These features streamline communication processes, enabling your team to respond swiftly and effectively to customer inquiries. Automated replies can handle common questions, freeing up your team to focus on more complex issues.\n\nRich Media Support: Share and receive various media types, including images, videos, documents, and audio files. This support for rich media content allows you to provide comprehensive support and information to your customers, enhancing your service quality.\n\nDetailed Analytics and Reporting: Gain insights into your communication patterns and team performance with detailed analytics and reporting tools. Monitor key metrics like response times, chat volumes, and resolution rates to identify areas for improvement and ensure your team operates at peak efficiency.\n\nSecurity and Reliability: Security is a top priority for Haber.Chat. The platform uses advanced encryption and security protocols to protect your data, ensuring your communications remain private and secure. You can trust Haber.Chat to safeguard your information while providing a reliable communication solution.\n\nCustomization and Flexibility: Tailor the platform to meet your specific business needs with a high degree of customization. From custom automated replies to personalized labels and group settings, Haber.Chat can be configured to support your unique workflows and communication strategies.\n\nSeamless Integration: Connect Haber.Chat with various third-party applications and tools to enhance your workflow and productivity. Whether you need to integrate with your CRM, helpdesk software, or other business tools, Haber.Chat offers the flexibility and compatibility to streamline your operations.\n\nUser-Friendly Interface: Designed with usability in mind, Haber.Chat features an intuitive and user-friendly interface that makes it easy for your team to navigate and utilize its features. This ease of use reduces the learning curve, allowing your team to quickly adapt to the platform and start benefiting from its capabilities.\n\nScalability: Haber.Chat is scalable to meet the needs of businesses of all sizes. Whether you’re a small business or a large enterprise, the platform can handle increasing volumes of communication and team members without compromising performance, making it a future-proof solution for your business.\n\nDedicated Support and Resources: Haber.Chat provides comprehensive support and resources to help you maximize the platform's benefits. Access detailed documentation, tutorials, and responsive customer support to ensure you get the most out of Haber.Chat.\n\nBy leveraging Haber.Chat, businesses can enhance their communication strategies, improve customer service, and streamline operations, all while maintaining high levels of security and reliability. Discover how Haber.Chat can transform your communication processes and support your business growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d6e4c6f-01ea-413b-8ad0-092c1f893aad.png","url":"https://www.softwareadvice.com.au/software/450325/Haber-Chat","@type":"ListItem"},{"name":"Fluten","position":17,"description":"Fluten is a cloud-based customer service solution that helps businesses optimize their customer service processes using personalized AI assistants. The platform is designed for businesses in real estate, automobiles, legal services and other industries. Key features include call management, multilingual support, call recording and transcripts. Its AI assistants are highly customizable, allowing businesses to tailor the tone, engagement style and response messages to reflect their brand's personality. Additionally, Fluten's detailed analytics and reporting help businesses understand customer behavior, call volumes and assistant performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97063672-691d-48ea-8ade-da2079ce4bd8.jpeg","url":"https://www.softwareadvice.com.au/software/525206/Fluten","@type":"ListItem"},{"name":"Cobbai","position":18,"description":"Cobbai is designed for customer service teams seeking smarter, faster, and more efficient ways to support their customers. Whether it is a small business looking to automate repetitive tasks or an enterprise aiming to scale personalized interactions, Cobbai’s advanced AI agents—Front, Companion, and Analyst—are built to meet their needs.\n\nFront: Created for businesses with high customer interaction volumes, Front is a conversational AI agent that autonomously guides customers through pre-sales questions, post-sales support, and case updates, ensuring fast and accurate responses 24/7.\n\nCompanion: Made for customer service teams, Companion enhances agent productivity by drafting thoughtful responses, providing on-demand knowledge, and surfacing sales opportunities—so agents can focus on delivering exceptional service.\n\nAnalyst: Designed for operations-focused teams, Analyst works behind the scenes to optimize workflows, intelligently route tickets, and share actionable insights with support, marketing, and product teams.\n\nCobbai’s platform is built to provide personalized guidance for every customer service scenario. Users can deploy their agents where they’re needed most—whether in live chat, email, or self-service portals—while maintaining full control over their operations. The intuitive training and monitoring tools ensure AI agents continue to learn and improve, adapting to the unique needs of the business.\n\nWith Cobbai, businesses benefit from fast implementation, seamless integrations with popular helpdesk platforms, and expert support at every step of the way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2812e9cc-c226-4f47-8cfb-0b931e8044e0.jpeg","url":"https://www.softwareadvice.com.au/software/523190/Cobbai","@type":"ListItem"},{"name":"Laivly","position":19,"description":"Laivly is an AI and enterprise automation platform designed for the contact center environment. It caters to various industries, including eCommerce, retail, consumer packaged goods and booking and hospitality.\n\nThe platform provides features, including live transcription, real-time agent script engine, AI-enhanced case notes and agent performance reporting. Additionally, it offers in-the-moment agent guidance, quality assurance and coaching, workflow automation and information surfacing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13d7ee1f-6c25-4013-bf7b-3a9079f5f9e8.png","url":"https://www.softwareadvice.com.au/software/504094/Laivly","@type":"ListItem"},{"name":"HelpMate","position":20,"description":"HelpMate is a customer support software designed to help businesses improve their customer experience. The key features include a unified team inbox, which allows businesses to manage and respond to customer inquiries from a single platform. Additionally, the software provides a knowledge base that enables support agents to access relevant information, resulting in accurate customer responses. HelpMate also offers customizable chat widgets that can be integrated into a business's website, enhancing the user experience and accessibility for customers seeking assistance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a035d9f8-15a9-4575-8b9c-134eff50f05a.png","url":"https://www.softwareadvice.com.au/software/436584/helpmate","@type":"ListItem"},{"name":"Hubtype","position":21,"description":"Hubtype serves businesses seeking to modernize their customer engagement through automated, chat-based support services. The platform boasts a no-code chatbot builder characterized by its drag-and-drop interface, simplifying the automation of customer journeys. Its analytical suite provides insights into customer interactions, and a messaging-first helpdesk assists with ticket and queue management. These features combine to form a solution that focuses on improving customer satisfaction metrics, cutting down on call volumes, and potentially increasing sales conversions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/88ff2514-acea-42c4-a6b2-ef05b66b18eb.png","url":"https://www.softwareadvice.com.au/software/474221/Hubtype","@type":"ListItem"},{"name":"FyneDesk","position":22,"description":"FyneDesk (fynedesk.io) is an AI-powered ticketing platform designed to help organizations manage and resolve requests from customers, clients, employees, and partners. It is used by support teams, IT departments, human resources, agencies, and service-based businesses to organize and track incoming requests efficiently. The platform is suitable for various organizations, including e-commerce stores, managed service providers, insurance brokers, marketing agencies, and internal helpdesks, to prevent requests from being overlooked in email threads or chat messages.\n\nThe platform includes AI-driven ticket management features that summarize incoming requests, suggest solutions, and draft responses to assist agents in resolving issues. It offers a branded client support portal where users can submit tickets, track updates, and access a knowledge base without needing an account. Emails sent to a designated support address are automatically converted into tickets and assigned to agents based on round-robin, workload balancing, or skill-based rules. Custom fields with dependent and conditional logic enable teams to collect specific information required for resolution, while automation features handle actions such as escalations and status updates based on predefined rules.\n\nFyneDesk provides real-time reporting and analytics dashboards to monitor service level agreement compliance and team performance metrics. It includes asset management tools for tracking equipment and devices associated with customers and clients. Bulk actions allow teams to update multiple tickets simultaneously, and data can be exported in CSV format. Webhooks enable the platform to connect with external tools to send real-time ticket updates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ac02226-75e3-4058-b2b3-ae3d29b8fec5.png","url":"https://www.softwareadvice.com.au/software/538155/FyneDesk","@type":"ListItem"},{"name":"Kreechat","position":23,"description":"Kreechat is customer service software designed to consolidate messaging from various platforms into a single inbox. It is suitable for support teams, call centers, and small to mid-sized companies that use social media and chat applications as primary communication channels with customers. The software helps manage high volumes of customer inquiries across different messaging platforms, streamlining communication workflows.\n\nThe platform includes an automatic ticket creation system that converts customer interactions into trackable support tickets. Real-time notifications inform agents of new inquiries, and predefined response options allow for quick replies to common questions. Multi-agent collaboration is supported, with features such as ticket reassignment, file attachment capabilities, and comprehensive chat history tracking. A customer rating system is available after ticket closure.\n\nKreechat provides customizable chat widgets that can align with a company’s branding. A centralized dashboard allows for monitoring ticket status and managing response workflows. The software is accessible through web browsers or dedicated applications for MacOS and Windows, enabling agents to manage customer inquiries from various devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48be65a9-5368-46a9-b665-ed36ef6b805d.png","url":"https://www.softwareadvice.com.au/software/535007/Kreechat","@type":"ListItem"},{"name":"Capta","position":24,"description":"Capta is a request management and customer service software that centralizes and automates requests from customers, suppliers, and employees across channels such as WhatsApp, email, and web forms. It enables organizations to manage service operations through structured workflows, improving response times, visibility, and control over processes.\n\nIt is used by businesses in various industries, such as construction, financial services, education, telecommunications, technology, and healthcare. Capta centralizes communication channels and streamlines operational processes, allowing organizations to manage all incoming requests from a single interface.\n\nThe platform features AI-powered automation to classify and extract information from documents, emails, and chats without manual data entry. A no-code workflow builder allows teams to design and customize automated processes without programming knowledge. Capta enhances WhatsApp Business functionality with conversational forms that read text, extract data, and validate information while responding to customer inquiries. It provides traceability with detailed interaction histories across all channels and offers real-time analytics dashboards to monitor workflow performance and identify operational bottlenecks.\n\nCapta automates end-to-end processes from request reception to closure, reducing operational time and minimizing manual errors while maintaining organized records of interactions. Organizations can monitor key performance indicators through customizable metrics and interactive visualizations that support data-driven decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af32f13b-780a-4a24-8d50-dcc2fb1c996d.jpg","url":"https://www.softwareadvice.com.au/software/539722/Capta","@type":"ListItem"}],"numberOfItems":24}
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