---
description: Page 2 - Discover the best Customer Service Software for your organisation. Compare top Customer Service Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 2 - Best Customer Service Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) > [Page 2](https://www.softwareadvice.com.au/directory/255/customer-service/software?page=2)

# Customer Service Software

Canonical: https://www.softwareadvice.com.au/directory/255/customer-service/software

Page: 2 / 2\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/255/customer-service/software?target_company_sizes%5B%5D=4)

-----

## Products

1. [Deskhero](https://www.softwareadvice.com.au/software/517401/Deskhero) — 5.0/5 (1 reviews) — Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for...
2. [CallVU](https://www.softwareadvice.com.au/software/250604/callvu) (0 reviews) — Overview Callvu is the Compliance + Completion Layer for modern, regulated customer experience stacks. It ensures hig...
3. [DeskOne](https://www.softwareadvice.com.au/software/324872/deskone) (0 reviews) — DeskOne is a customer support platform that helps companies identify the areas of opportunity in processes, flows, se...
4. [Zowie](https://www.softwareadvice.com.au/software/351746/zowie) (0 reviews) — Zowie enables businesses to deflect tickets using automation technology, care for customers with omnichannel inbox an...
5. [ConSol CM/Ticketing](https://www.softwareadvice.com.au/software/368004/consol-cm-ticketing) (0 reviews) — ConSol CM / Ticketing enables organizations to efficiently manage and process customer requests as well as internal i...
6. [Fusion Connect CCaaS](https://www.softwareadvice.com.au/software/325834/fusion-connect-ccaas) (0 reviews) — Fusion Connect Contact Center as a Service (CCaaS) is designed to improve customer experience across communication ch...
7. [CSAT.AI](https://www.softwareadvice.com.au/software/240494/csat-ai) (0 reviews) — CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending...
8. [Tracey](https://www.softwareadvice.com.au/software/357512/tracey) (0 reviews) — Tracey is an AI-enabled data analytics solution that lets e-commerce businesses track their parcels, optimize their c...
9. [CINNOX](https://www.softwareadvice.com.au/software/205177/maaiiconnect) (0 reviews) — CINNOX is a total experience SaaS platform that elevates customer and staff experiences with innovative omnichannel e...
10. [ConSol CM/AI Assist](https://www.softwareadvice.com.au/software/434338/consol-cm-ai-assist) (0 reviews) — ConSol CM/AI Assist is a customer service software that helps businesses manage customer inquiries in compliance with...
11. [Visiativ Customer Service](https://www.softwareadvice.com.au/software/426150/visiativ-service-clients) (0 reviews) — Visiativ Customer Service is a web-based solution that helps businesses manage customer queries, requests, and suppor...
12. [Emplifi Service Cloud](https://www.softwareadvice.com.au/software/345373/emplifi-service-cloud) (0 reviews) — Emplifi provides an enterprise platform that gives you comprehensive insights, tools, and resources to help businesse...
13. [Fluten](https://www.softwareadvice.com.au/software/525206/Fluten) (0 reviews) — Fluten is a cloud-based customer service solution that helps businesses optimize their customer service processes usi...
14. [HelpMate](https://www.softwareadvice.com.au/software/436584/helpmate) (0 reviews) — HelpMate is a customer support software designed to help businesses improve their customer experience. The key featur...

-----

Page: 2 / 2\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/255/customer-service/software?target_company_sizes%5B%5D=4)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.com.au/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"SoftwareAdvice Australia","url":"https://www.softwareadvice.com.au/","@type":"WebSite","@id":"https://www.softwareadvice.com.au/#website","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Service Software","description":"Page 2 - Discover the best Customer Service Software for your organisation. Compare top Customer Service Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.com.au/directory/255/customer-service/software?page=2","about":{"@id":"https://www.softwareadvice.com.au/directory/255/customer-service/software?page=2#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.com.au/directory/255/customer-service/software?page=2#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/directory/255/customer-service/software?page=2#webpage","mainEntity":{"@id":"https://www.softwareadvice.com.au/directory/255/customer-service/software?page=2#itemlist"},"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.com.au/directory/255/customer-service/software?page=2#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"https://www.softwareadvice.com.au/directory/255/customer-service/software","@type":"ListItem"},{"name":"Page 2","position":3,"item":"https://www.softwareadvice.com.au/directory/255/customer-service/software?page=2","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 2 - Best Customer Service Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@type":"ItemList","@id":"https://www.softwareadvice.com.au/directory/255/customer-service/software?page=2#itemlist","itemListElement":[{"name":"Deskhero","position":1,"description":"Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for customer service teams across various industries aiming to provide efficient and personalized support. Deskhero incorporates artificial intelligence to automate repetitive tasks, thereby improving team productivity. It has the ability to generate automatic responses to frequent customer inquiries by examining previous tickets and knowledge base articles. Deskhero consolidates existing knowledge into a single base, enabling agents to perform efficient searches through conversational queries. \n\nThe software employs artificial intelligence to understand context and provide accurate responses that align with the brand's voice. It features a user-friendly ticketing interface for managing high volumes of inquiries and internal workflows. Additionally, Deskhero allows teams to concentrate on fostering valuable customer relationships, eliminating the need for manual, labor-intensive tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65a28865-4122-45c6-8bed-71e866a03b3c.jpeg","url":"https://www.softwareadvice.com.au/software/517401/Deskhero","@type":"ListItem"},{"name":"CallVU","position":2,"description":"Overview\nCallvu is the Compliance + Completion Layer for modern, regulated customer experience stacks. It ensures high-stakes customer workflows are completed correctly, compliantly, & with full auditability.\n\nEnterprises invest heavily in AI & channels, yet critical workflows break mid-process. Callvu closes this structural gap by providing a deterministic execution layer that guarantees completion across all channels, personas, & AI systems.\n\nWhat Is Callvu?\nCallvu is a Completion &  Compliance Layer—not a chatbot, IVR, or form builder. It governs how workflows are executed once intent has been identified.\n\nCallvu bridges conversational AI, IVR, digital channels, & human agents with backend systems to ensure regulated, multi-step processes reliably reach a validated, auditable finish. Its no-code orchestration engine enforces business rules, compliance steps, & execution order to prevent failure or escalation.\n\nSpecifications\nCallvu's capabilities are supported through its channel-agnostic architecture:\n\nDeterministic Execution Layer\nChannel & Initiation Support\nAI & Automation Governance\nCompliance & Risk Controls\nSecurity & Data Handling\nIntegrations & Extensibility\nReporting & Audit\n\nPricing\nPricing is structured based on workflow volume, execution complexity, compliance requirements, & integration scope.\n\nTypical plans include: Starter, Pro, & Enterprise (custom). Pricing reflects Callvu’s role as a core execution layer embedded into regulated CX stacks.\n\nIntegrations\nCallvu integrates with existing enterprise systems rather than replacing them, connecting upstream to IVR, AI assistants, chat, & agent desktops, & downstream to systems of record.\n\nIntegrations typically include:\n\nCRM, billing, & payment platforms\nPolicy/claims/servicing systems\nIdentity verification & KYC services\nAI agents via Model Context Protocol (MCP)\nRPA for legacy systems\n\nWho Is Callvu For?\nCallvu is for enterprises in regulated, high-volume environments where incomplete workflows create revenue loss, compliance risk, & operational inefficiency.\n\nCore industries include:\n\nFinancial services\nInsurance\nTelecommunications\nHealthcare\nUtilities, Travel, & Government\n\nThese organizations require deterministic execution, auditability, & compliance enforcement across every customer interaction.\n\nIs Callvu Right For You?\nCallvu is a strong fit if your organization experiences:\nHigh abandonment in digital/IVR workflows\nCompliance steps skipped by humans or AI\nAI assistants that hallucinate on high-stakes tasks\nRework caused by missing data or broken flows\nFragmentation across channels with no shared workflow state\n\nCallvu ensures that a transaction finishes correctly, regardless of how it was initiated.\n\nFeatures\nCompletion Micro-Apps (UI Completion Mode)\nStructured, mobile-first micro-apps enforce step order, validations, disclosures, identity checks, & e-signatures, making non-compliant execution structurally impossible when customers or agents must actively participate.\n\nBackend Deterministic Completion\nFor AI or system-initiated workflows, Callvu executes processes programmatically with full validation, sequencing, & auditability, enabling AI agents to trigger workflows safely.\n\nWorkflow Orchestration & Compliance Enforcement\nThe engine enforces mandatory step gating, business rules, risk-detection stop-rules, time-stamped audit trails, & persistent workflow state across channels. Compliance is embedded directly into execution.\n\nAI-Safe Execution via MCP\nModel Context Protocol (MCP) exposes workflow state and constraints to AI systems, allowing LLMs to assist or initiate while execution remains deterministic, compliant, & auditable.\n\nPros\nGuarantees workflow completion\nEnforces compliance structurally\nWorks across all IVR, AI, &digital channels\nPrevents AI hallucination in high-stakes execution\nReduces rework, callbacks, & operational risk\n\nCons\nRequires integration planning for enterprise systems\nNot a standalone chatbot or IVR replacement","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ed9a9da8-cd1f-43e8-a3a0-f3f46aea593c.png","url":"https://www.softwareadvice.com.au/software/250604/callvu","@type":"ListItem"},{"name":"DeskOne","position":3,"description":"DeskOne is a customer support platform that helps companies identify the areas of opportunity in processes, flows, service levels, and technology management by following up on incidents and internal or external requirements using pre-defined criteria.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5f8671f-300f-4e39-b115-b04d5b9e5560.jpeg","url":"https://www.softwareadvice.com.au/software/324872/deskone","@type":"ListItem"},{"name":"Zowie","position":4,"description":"Zowie enables businesses to deflect tickets using automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as a standalone customer service system or enhance current tools like Zendesk, Shopify, Gorgias, and many others with automation technology.\n\nIt helps teams automate repetitive questions, give agents more time for meaningful work, and offer customers faster resolutions. The platform gives agents tools to provide better help and build stronger relationships with customers.\n\n\nThe solution allows managers to detect buying intent, give agents a 360-degree view of customers, and provide personalized sales advice.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/697db48f-e3f2-4f19-9b56-8e5415c5a163.jpeg","url":"https://www.softwareadvice.com.au/software/351746/zowie","@type":"ListItem"},{"name":"ConSol CM/Ticketing","position":5,"description":"ConSol CM / Ticketing enables organizations to efficiently manage and process customer requests as well as internal inquiries of all kinds. By consolidating requests from multiple channels into a single platform, the system creates full transparency and control over service and support processes.\n\nIncoming inquiries from sources such as e-mail, web forms, portals, or other communication channels are automatically captured and registered as tickets in a central system. This ensures that no request is overlooked and that all information is documented in one place. The centralized ticketing environment allows teams to work collaboratively while maintaining a clear overview of all ongoing tasks and requests.\n\nFrom this central workspace, team members can easily organize, prioritize, and assign tickets to the appropriate employees, departments, or specialist teams. Structured workflows and configurable processes help ensure that every request follows a clear path from submission to resolution. The system continuously tracks the status of each ticket, making it visible to everyone involved what has already been done, who is responsible, and which steps still need to be completed.\n\nConSol CM / Ticketing also supports collaboration within and across teams. Employees can add comments, subtasks, or additional information directly to tickets, enabling efficient coordination and faster problem resolution. Automated notifications and status updates help keep stakeholders informed and ensure that tasks move forward without delays.\n\nManagers and team leads benefit from improved transparency and control over operational processes. With a clear overview of open, pending, and completed tickets, they can monitor workloads, identify bottlenecks, and optimize service performance. This helps organizations maintain high service quality while improving efficiency and response times.\n\nWith its flexible configuration options, organizations can adapt workflows, ticket structures, and processes to their specific requirements. Whether used for customer service, internal support, or cross-departmental request management, ConSol CM / Ticketing provides a scalable and reliable solution that helps teams work more efficiently and ensures that every request is handled in a structured and transparent way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/022c144f-9cf4-4b1a-8836-81d67116745b.png","url":"https://www.softwareadvice.com.au/software/368004/consol-cm-ticketing","@type":"ListItem"},{"name":"Fusion Connect CCaaS","position":6,"description":"Fusion Connect Contact Center as a Service (CCaaS) is designed to improve customer experience across communication channels. It helps you connect with customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy. It includes features such as Predictive Dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service. Fusion Connect CCaaS integrates with Salesforce and other CRMs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/99ffd02c-c5f1-4525-8700-3f3f545d5a82.png","url":"https://www.softwareadvice.com.au/software/325834/fusion-connect-ccaas","@type":"ListItem"},{"name":"CSAT.AI","position":7,"description":"CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to see an estimation of their CSAT score in real-time. This enables agents to proactively correct course prior to concluding an engagement. Agents are able to self coach and benefit from in-the-moment customer sentiment analysis. No longer will overwhelmed managers have to read hundreds of scripts to find the single one that needs improving. \n \nAdditionally, real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. Benefiting from millions and millions of real world customer service interactions to support real agents, CSAT.AI elevates the quality of your team giving you the competitive advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1133154-2165-4aa6-b95d-a1a0f446e626.png","url":"https://www.softwareadvice.com.au/software/240494/csat-ai","@type":"ListItem"},{"name":"Tracey","position":8,"description":"Tracey is an AI-enabled data analytics solution that lets e-commerce businesses track their parcels, optimize their complete shipment process, and enhance their control over deliveries with AI-powered predictions, carrier comparison and more. Tailored reporting gives you actual insight into your carriers’ performance; exception-based working focuses on what’s relevant and important and benchmarking lets you compare carrier performance to industry averages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/50e0a65d-1b44-4a7f-998f-0f763e641957.jpeg","url":"https://www.softwareadvice.com.au/software/357512/tracey","@type":"ListItem"},{"name":"CINNOX","position":9,"description":"CINNOX is a total experience SaaS platform that elevates customer and staff experiences with innovative omnichannel engagement and analytics solutions. CINNOX helps businesses to connect, orchestrate, and securely evaluate all of their customers’ conversational interactions to deliver seamless humanized customer engagement that delights and exceeds expectations.\n\nIn the post-pandemic world, customer experience is the battleground and businesses need a partner not just to help them navigate the new normal, but to lead the way. So we built CINNOX – by putting the “INNO” in “CX” to help our partners compete and stay on top.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1945f696-4bbb-483d-9a57-9e0e015440a2.png","url":"https://www.softwareadvice.com.au/software/205177/maaiiconnect","@type":"ListItem"},{"name":"ConSol CM/AI Assist","position":10,"description":"ConSol CM/AI Assist is a customer service software that helps businesses manage customer inquiries in compliance with GDPR regulations. The platform enables managers to capture and structure customer emails into concise one-liners using AI-enabled tools.\n\nAdditionally, administrators can identify multiple inquiries within a single email and generate separate tickets using a unified interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9500c1d-c534-4216-87bd-2aef90356e94.png","url":"https://www.softwareadvice.com.au/software/434338/consol-cm-ai-assist","@type":"ListItem"},{"name":"Visiativ Customer Service","position":11,"description":"Visiativ Customer Service is a web-based solution that helps businesses manage customer queries, requests, and support tickets from various channels such as web, mobile, and Salesforce. The platform enables managers to find answers to common queries or troubleshoot issues using the built-in knowledge base.\n\nAdditionally, Visiativ Customer Service lets stakeholders gain actionable insights into customer behavior, support ticket trends, and customer satisfaction levels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3c0fd21-6dcc-4276-a817-f87b8a0e64b3.png","url":"https://www.softwareadvice.com.au/software/426150/visiativ-service-clients","@type":"ListItem"},{"name":"Emplifi Service Cloud","position":12,"description":"Emplifi provides an enterprise platform that gives you comprehensive insights, tools, and resources to help businesses provide great customer service through their website or mobile app.\n\nIt offers tools that enable organizations to deliver better customer experiences, harness social media and the right audience engagement channel at the right time, drive consistent online conversations that create stronger bonds with customers, and deliver all this in an automated way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8fb15a4-51c3-4e33-a5da-bee8a5a800e5.jpeg","url":"https://www.softwareadvice.com.au/software/345373/emplifi-service-cloud","@type":"ListItem"},{"name":"Fluten","position":13,"description":"Fluten is a cloud-based customer service solution that helps businesses optimize their customer service processes using personalized AI assistants. The platform is designed for businesses in real estate, automobiles, legal services and other industries. Key features include call management, multilingual support, call recording and transcripts. Its AI assistants are highly customizable, allowing businesses to tailor the tone, engagement style and response messages to reflect their brand's personality. Additionally, Fluten's detailed analytics and reporting help businesses understand customer behavior, call volumes and assistant performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97063672-691d-48ea-8ade-da2079ce4bd8.jpeg","url":"https://www.softwareadvice.com.au/software/525206/Fluten","@type":"ListItem"},{"name":"HelpMate","position":14,"description":"HelpMate is a customer support software designed to help businesses improve their customer experience. The key features include a unified team inbox, which allows businesses to manage and respond to customer inquiries from a single platform. Additionally, the software provides a knowledge base that enables support agents to access relevant information, resulting in accurate customer responses. HelpMate also offers customizable chat widgets that can be integrated into a business's website, enhancing the user experience and accessibility for customers seeking assistance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a035d9f8-15a9-4575-8b9c-134eff50f05a.png","url":"https://www.softwareadvice.com.au/software/436584/helpmate","@type":"ListItem"}],"numberOfItems":14}
</script>