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description: Page 8 - Discover the best Customer Service Software for your organisation. Compare top Customer Service Software tools with customer reviews, pricing and free demos.
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title: Page 8 - Best Customer Service Software - 2026 Reviews, Pricing & Demos
---

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# Customer Service Software

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## Products

1. [Mint Service Desk](https://www.softwareadvice.com.au/software/162247/mint-service-desk) — 4.8/5 (22 reviews) — Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information ...
2. [hello24.ai](https://www.softwareadvice.com.au/software/362960/hello24-ai) — 4.7/5 (22 reviews) — hello24.ai (Meta Tech Partner) is the conversational commerce platform that enables you to grow your business on What...
3. [eBanqo](https://www.softwareadvice.com.au/software/344298/ebanqo) — 4.2/5 (22 reviews) — eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their service...
4. [Take Control](https://www.softwareadvice.com.au/software/174157/take-control) — 4.2/5 (22 reviews) — N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service busi...
5. [Cognigy.AI](https://www.softwareadvice.com.au/software/206938/cognigy-ai) — 4.8/5 (22 reviews) — Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the marke...
6. [BlueSpice](https://www.softwareadvice.com.au/software/241976/bluespice) — 4.3/5 (22 reviews) — BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge a...
7. [Astrea Case Merge](https://www.softwareadvice.com.au/software/290011/astrea-case-merge) — 4.1/5 (21 reviews) — Merge duplicate cases with Astrea Case Merge, a Salesforce native lighting component which supports a point and click...
8. [Grasp](https://www.softwareadvice.com.au/software/128488/grasp) — 4.6/5 (21 reviews) — Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case managemen...
9. [Replicant](https://www.softwareadvice.com.au/software/207745/replicant) — 4.9/5 (21 reviews) — Replicant allows businesses to establish and manage an autonomous contact center powered by the Thinking Machine to s...
10. [Zendesk Talk](https://www.softwareadvice.com.au/software/368594/zendesk-talk) — 4.5/5 (21 reviews) — Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. O...
11. [charles](https://www.softwareadvice.com.au/software/404833/charles) — 4.4/5 (21 reviews) — The Ask \& Order service allows businesses to answer client queries via WhatsApp and help potential customers with...
12. [Replyco](https://www.softwareadvice.com.au/software/438617/replyco) — 4.7/5 (21 reviews) — Replyco is a powerful helpdesk software specifically designed for eCommerce sellers. It offers a centralized inbox ma...
13. [iAdvize](https://www.softwareadvice.com.au/software/457231/iAdvize) — 4.2/5 (21 reviews) — iAdvize is a cloud-based generative AI solution for eCommerce businesses. It offers an AI-assistant or a copilot for ...
14. [Acquire](https://www.softwareadvice.com.au/software/100415/acquire-hd) — 5.0/5 (20 reviews) — Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live ...
15. [Y Meadows](https://www.softwareadvice.com.au/software/194536/y-meadows-ai-customer-service) — 5.0/5 (20 reviews) — Y Meadows AI Customer Service Automation Solution helps companies serve their customers, employees, and partners fast...
16. [Serviceware Knowledge](https://www.softwareadvice.com.au/software/68449/serviceware-knowledge) — 4.5/5 (20 reviews) — Serviceware Knowledge is a cloud-based knowledge management solution designed for businesses of all sizes. The soluti...
17. [Dixa](https://www.softwareadvice.com.au/software/164962/dixa) — 4.3/5 (20 reviews) — Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, un...
18. [Hipporello Service Desk for Trello](https://www.softwareadvice.com.au/software/376857/hipporello) — 4.8/5 (20 reviews) — Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emai...
19. [Sagicc](https://www.softwareadvice.com.au/software/352539/sagicc) — 4.4/5 (19 reviews) — Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (sof...
20. [HappyFox Chat](https://www.softwareadvice.com.au/software/137029/happyfox1) — 4.5/5 (19 reviews) — HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across...
21. [inconnect](https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...
22. [Eloquant](https://www.softwareadvice.com.au/software/417304/eloquant) — 4.3/5 (19 reviews) — Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, ...
23. [ServoDesk](https://www.softwareadvice.com.au/software/179890/simplisys-service-desk) — 4.9/5 (18 reviews) — ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for...
24. [Reecall](https://www.softwareadvice.com.au/software/328212/reecall) — 4.8/5 (18 reviews) — Conversational AI and callbots are the next big thing when it comes to customer experience. In less than three years,...
25. [VQ Online](https://www.softwareadvice.com.au/software/380263/vq-online) — 4.7/5 (18 reviews) — VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evalu...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)

## Links

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With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with our native app. \n\nWith N-able Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Take Control is lightweight and agile, providing a seamless and highly secure solution to efficiently support your clients and users. \n\nThe open system control console for your end client devices enables you to easily diagnose computer and network issues, check event logs, and review or kill processes. Use the remote command line to perform operations in the background, including silently uploading files and activating scripts to seamlessly fix issues. Easily pass sessions to other technicians to escalate tasks transfer tickets or employ multiple technicians on a single remote access session without affecting performance.\n\nTake Control Plus offers 500 install agents, 10 end-user accounts for you and your clients for simple remote access, video chat, customizable surveys, session calling cards, registry editing, and password management. Try Take Control free for 14 days and then buy with simple online purchasing. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ba400277-1253-4d54-a2e9-d7fef84503cc.png","url":"https://www.softwareadvice.com.au/software/174157/take-control","@type":"ListItem"},{"name":"Cognigy.AI","position":5,"description":"Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  \n\nBuilt on the foundation of the world’s leading Conversational AI platform, Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  \n\nOver 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca162cb2-6abb-444a-a3d5-1ab492d030f3.png","url":"https://www.softwareadvice.com.au/software/206938/cognigy-ai","@type":"ListItem"},{"name":"BlueSpice","position":6,"description":"BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge and quality management, technical/IT documentation, creating organizational manuals, and more. \n\nWith BlueSpice, you lay the foundation for centralized documentation, seamless organization, team collaboration, and easy retrieval of company knowledge, operational data, and ideas at any time.\n\nPerfectly suited for your quality management audits, BlueSpice helps document quality-relevant processes and provides significant value for ISO certification.\n\nFrom planning and user guidance to maintenance and repairs, BlueSpice supports technical documentation throughout the entire product lifecycle. It also optimally handles IT documentation, along with related processes, procedures, and services.\n\nWhether it's organization manuals, goals, processes, or organizational concepts, BlueSpice is your go-to software for creating and maintaining professional organizational manuals.\n\nBlueSpice is an excellent choice for implementing web-based support solutions, such as online helpdesks, ensuring that employees, customers, and partners stay consistently informed and up to date.\n\nWith BlueSpice, you gain a stable, secure, and scalable platform that sets the foundation for a modern, knowledge-driven company. As a central, cross-departmental, and cross-location solution, it serves as an alternative to intranet systems while accelerating the optimization of your corporate culture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.softwareadvice.com.au/software/241976/bluespice","@type":"ListItem"},{"name":"Astrea Case Merge","position":7,"description":"Merge duplicate cases with Astrea Case Merge, a Salesforce native lighting component which supports a point and click interface that is simple and easy to use. This component helps administrators merge duplicate cases within the parent case and keeps track of case communication such as comments, files, email messages and attachments. In order to use the component administrators will need to select specific criteria such as contact, subject, priority, origin and created date range. In order for this component to function properly you must enable ‘My Domain’ in the Salesforce Org. In addition users have the option to delete merged cases along with their related records upon merging. This component is offered free of charge. If additional features are needed you must reach out to the vendor.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a433caec-5b8c-406f-ba08-350dceb22556.png","url":"https://www.softwareadvice.com.au/software/290011/astrea-case-merge","@type":"ListItem"},{"name":"Grasp","position":8,"description":"Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting.\n\n\nThe software provides a shared team inbox that stores tickets, private notes and customer queries. Grasp supports various communication channels including live chat, email, WhatsApp, Facebook Messenger and Instagram Direct.\n\n\nUsers can run performance reports which include agent response activity and conversation handling times. Grasp also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms.\n\n\nMonthly and annual subscriptions are available. Support is offered via email, chat and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b1e6de40-e3dd-4bf9-a89c-a9179b3be0da.png","url":"https://www.softwareadvice.com.au/software/128488/grasp","@type":"ListItem"},{"name":"Replicant","position":9,"description":"Replicant allows businesses to establish and manage an autonomous contact center powered by the Thinking Machine to streamline customer service operations using voice AI.\n\nVoice is the fastest and most seamless way to communicate with your customers. Authenticate callers and resolve tier-1 customer support issues over the phone using human-like conversations, powered by fast, accurate, and contextual voice AI.\n\nReplicant Voice works out-of-the-box and natively integrates with existing CRM and contact center software. In choosing Replicant, you no longer need teams of developers, implementation partners, or AI experts and can go live in weeks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d028627-ef45-467b-b4f3-c834fbb71ba3.png","url":"https://www.softwareadvice.com.au/software/207745/replicant","@type":"ListItem"},{"name":"Zendesk Talk","position":10,"description":"Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6eca5f6d-6995-420e-81af-fbca75920a45.png","url":"https://www.softwareadvice.com.au/software/368594/zendesk-talk","@type":"ListItem"},{"name":"charles","position":11,"description":"The Ask & Order service allows businesses to answer client queries via WhatsApp and help potential customers with their concerns directly on the product detail page or in their retargeting ads. Charles assists marketing teams in solving doubts and guiding clients towards purchasing decisions. \n\nIt lets them provide adequate information to customers, helping them complete the process and promoting in-chat conversions. The software enables entities to increase the customer lifetime value (CLV) and impact the Net Promoter Score (NPS) through streamlined client support.\n\nCharles lets businesses immediately answer their clients directly through chat templates and automation. They can also reach out to their customers to facilitate reorders, after-sales services, and reviews after each purchase. It integrates Messenger APIs with e-commerce backends to bring company product catalogs & checkouts into conversational layouts and platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52c4f136-d949-4521-9058-ddacccbde0ed.png","url":"https://www.softwareadvice.com.au/software/404833/charles","@type":"ListItem"},{"name":"Replyco","position":12,"description":"Replyco is a powerful helpdesk software specifically designed for eCommerce sellers. It offers a centralized inbox management solution that streamlines customer support processes and helps sellers exceed customer expectations. With Replyco, sellers can conveniently manage and organize their customer messages from multiple marketplaces on a single platform. By consolidating all customer interactions in one place, Replyco eliminates the need to switch between different accounts or systems, saving sellers time and effort.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef347454-10f3-42e1-b709-cdceeabe6d4d.png","url":"https://www.softwareadvice.com.au/software/438617/replyco","@type":"ListItem"},{"name":"iAdvize","position":13,"description":"iAdvize is a cloud-based generative AI solution for eCommerce businesses. It offers an AI-assistant or a copilot for shoppers that helps retailers achieve optimized conversion rates. It provides support that gives shoppers the information and content they need to buy with confidence. It also offers copilot for agents that helps brands streamline agent productivity and optimize service quality with a unified agent desktop.\n\nWith the product discovery feature, the copilot suggests products tailored to each shopper’s unique needs to optimize conversion rates. It also offers AI-enabled prompts that anticipate shoppers’ questions and invites them to engage.\n\nThe copilot also addresses product information questions by automatically offering instant and reliable answers. The tool responds to order tracking requests and common FAQs by providing automated answers to questions about delivery status, return conditions and payment methods.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0c2c14db-3a4b-4af4-b9e3-67cc0335dd06.png","url":"https://www.softwareadvice.com.au/software/457231/iAdvize","@type":"ListItem"},{"name":"Acquire","position":14,"description":"Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share.\n\n\nAcquire equips you with the tools to redefine your customer experience and enable your teams to truly streamline customer conversations - connect all your communication channels and instantly engage customers across all devices.\n\n\nSee all communication touchpoints in one view. Customer profiles will allow you to get a complete understanding of your customer journey to optimize customer experience and engage visitors accordingly. \n\n\nIntegrate your knowledge base to improve live chat performance and see which of your internal support content customers like the most. Create campaign triggers and customize chat routing amongst teams. Track all your customer communication across multiple channels in a single timeline and respond instantly from one place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59e17f3e-c540-41a7-80ef-3c52fe71f627.png","url":"https://www.softwareadvice.com.au/software/100415/acquire-hd","@type":"ListItem"},{"name":"Y Meadows","position":15,"description":"Y Meadows AI Customer Service Automation Solution helps companies serve their customers, employees, and partners faster and more efficiently than ever before. Powered natural language processing, robotic process automation, and machine learning,  Y Meadows’ software can understand the intent of written customer messages and fully resolve them through custom workflows.\n\nFor example, Y Meadows AI solution can automatically route messages to the correct inbox, enrich messages with needed information to reduce agent handling time, and even fully resolve messages from end to end with zero human intervention. Not to mention, Y Meadows AI solution is equipped with document processing functionalities, sentiment analysis, and much more. \n\nCompanies like DocuSign, OpenTable, Nestle, and many other small to medium sized businesses use Y Meadows automation solution to accelerate ticket resolution times, reduce customer service costs, increase scalability, improve customer satisfaction, and significantly improve the productivity of their support team to provide superior customer experiences. Typically, high growth companies with a large volume of support requests are a great fit.\n\nSome of the benefits of using Y Meadows automation solution are reducing customer churn, meeting customer and compliance SLAs, ensuring 100% accuracy and consistency, reducing backlogs, eliminating overtime, improving staff morale as a result of removing repetitive and mind numbing tasks, handling larger volumes of support requests without adding additional headcount, and reallocating team members to focus on higher value customer interactions. \n\nWhen it comes to implementation, Y Meadows implementation team handles 99% of the set up while continuously providing needed support for maintenance. This helps to eliminate the barrier for entry by allowing smaller companies the opportunity to use automation without the resources typically required. \n\nIt’s important to note that Y Meadows has strong integration capabilities. For example, Y Meadows is able to integrate with internal systems so that support agents are able to work within one platform without having to alternate between systems. Integrations include but aren't limited to Zendesk, Freshdesk, Front, HelpScout, Hubspot, Office 365, Microsoft Outlook, Gmail, Jira, Hiver, Sendgrid, Slack, and much more. \n\nLastly, Y Meadows is dedicated to providing a safe and secure environment for all customers and security is of utmost importance. Because of that, Y Meadows is ISO certified and SOC2 compliant allowing for strong integrations with high enterprise-grade security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c2e8e17-fd72-4ff1-877f-f235ffaf751e.png","url":"https://www.softwareadvice.com.au/software/194536/y-meadows-ai-customer-service","@type":"ListItem"},{"name":"Serviceware Knowledge","position":16,"description":"Serviceware Knowledge is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key features includes full-text search, document search, smart tree, dictionary, ratings, templates, messaging and reporting. The solution offers an optional on-premise deployment as well.\n\n\nServiceware Knowledge uses smart algorithms to learn from user interactions. Search results are ranked on the basis of relevance, accuracy, tags and popularity. Users can use filters to customize searches. Click-through smart trees allows users to access organization’s knowledge base.\n\n\nServiceware Knowledge lets users track the history and validity of content and update before expiry. Users can be notified of content changes through push notifications. Additionally, Serviceware Knowledge provides integration with multiple apps such as Zendesk, Freshdesk and Salesforce.\n\n\nServiceware Knowledge is priced on a per user per month subscription basis and offers multi-lingual functionality. The solution offers mobile apps for Android as well as iOS users. Support is provided via e-mail, an online help desk, live chat and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eaecd5d-872f-49a9-9d7c-2ebd5b317af2.jpeg","url":"https://www.softwareadvice.com.au/software/68449/serviceware-knowledge","@type":"ListItem"},{"name":"Dixa","position":17,"description":"Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations.\n\n\nDixa allows your team to deliver instant and continuous service across phone, email, chat and Facebook Messenger all from one screen to build more personal, long-term relationships with your customers.\n\n\nReal-time performance stats, intelligent routing, seamless integrations, automations, customer recognition and much more helps you prioritize your customers and how to give the best possible service every time.\n\n\nAll conversation types are placed into queues and are automatically assigned to the appropriate agent, while conversation data is translated into real-time analytics. Other features include: VoIP, call recording, IVR, call transfer and automatic callback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90bc4b4d-9d75-4755-9ec1-0292188b375b.png","url":"https://www.softwareadvice.com.au/software/164962/dixa","@type":"ListItem"},{"name":"Hipporello Service Desk for Trello","position":18,"description":"Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team. \n\nThe service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. \n\nThe tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c1985824-5fce-4c20-ad5f-80eb0db2241b.png","url":"https://www.softwareadvice.com.au/software/376857/hipporello","@type":"ListItem"},{"name":"Sagicc","position":19,"description":"Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (software as a service) mode. The cost of its implementation depends on the needs and requirements of your company (number of agents, channels, additional modules, etc.), so we invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a quote.\n\nSagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe0bc56d-c669-4a6c-aeac-99e344f72a82.png","url":"https://www.softwareadvice.com.au/software/352539/sagicc","@type":"ListItem"},{"name":"HappyFox Chat","position":20,"description":"HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.\n\n\nHappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to clients. Users can utilize the chatbots to quickly retrieve predefined responses for repetitive queries, improving customer experience with the brand.\n\n\nHappyFox offers security features including SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs. Pricing is available on monthly subscriptions and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79b21a5c-8150-46f4-b656-cc964b80be33.png","url":"https://www.softwareadvice.com.au/software/137029/happyfox1","@type":"ListItem"},{"name":"inconnect","position":21,"description":"Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.\n\nThe solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center","@type":"ListItem"},{"name":"Eloquant","position":22,"description":"Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. \n\nKey differentiators are: \n- an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project)\n- Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701\n- CSR-engaged: Eloquant has a CSR approach in development.\n\nEloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : \nVoice telephony (PABX & VoIP)\nDigital channels (Email, Livechat, Messaging, Social media)\nVideo, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI\nQuality Management\nRecording\nOpen solution - API-based\nCRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.softwareadvice.com.au/software/417304/eloquant","@type":"ListItem"},{"name":"ServoDesk","position":23,"description":"ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.softwareadvice.com.au/software/179890/simplisys-service-desk","@type":"ListItem"},{"name":"Reecall","position":24,"description":"Conversational AI and callbots are the next big thing when it comes to customer experience. In less than three years, the satisfaction rate went from 10 to 85% of satisfaction after contact with a virtual agent. Reecall developed a best-in-class solution to help companies with their inbound calls and automated up to 80% of them in a self-care process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c51d18b6-3be4-4a3b-be53-944b69520821.png","url":"https://www.softwareadvice.com.au/software/328212/reecall","@type":"ListItem"},{"name":"VQ Online","position":25,"description":"VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evaluate and enhance customer interactions. This web-based platform is tailored for contact centers, offering a suite of features that redefine QA practices across various communication channels – voice, email, chat, and back-office functions.\n\nCentral to VQ Online's innovation are its customizable scorecards, adaptable to different programs and channels. These scorecards not only capture agent behavior but also delve into root cause analysis, enabling a comprehensive evaluation of interactions. This dual-layer approach empowers businesses to understand both the surface-level performance and the underlying issues affecting customer interactions.\n\nA standout function of VQ Online is its robust search feature, simplifying the identification of interactions based on specific criteria. This functionality streamlines coaching and reporting efforts, allowing businesses to swiftly extract insights from interactions, whether for commendation or improvement.\n\nIts one-click data export capability amplifies the platform's seamless usability, enabling users to conveniently work with data offline. This flexibility caters to diverse operational needs, ensuring information is accessible and adaptable.\n\nReal-time reporting lies at the heart of VQ Online's efficacy. It equips managers and coaches with graphical and data-driven reports that provide actionable insights into agent behaviors. This instantaneous overview aids in identifying trends and addressing potential issues promptly.\n\nVQ Online introduces a dual perspective with its secondary CSAT/NPS evaluation component. By juxtaposing agent behavior with customer perception, businesses can align their strategies with actual customer sentiment, bridging the gap between intention and perception.\n\nA robust QA management function assigns, tracks, and reports the quality assurance function, ensuring agents receive timely feedback and eliminating the tedious tracking associated with QA management.\n\nIn summary, VQ Online transcends traditional QA approaches by offering a comprehensive, web-based solution for evaluating and enhancing customer interactions. With customizable scorecards, efficient search functionalities, real-time reporting, and a balanced assessment framework, it empowers businesses to optimize their customer service offerings systematically. VQ Online is an invaluable asset for modern businesses aiming to excel in customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4b32f392-9df8-4cf5-ad1a-ad7ca6aefa21.jpeg","url":"https://www.softwareadvice.com.au/software/380263/vq-online","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/255/customer-service/software?page=8#itemlist","numberOfItems":25}
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