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description: Page 3 - Discover the best Higher Education CRM Software for your organisation. Compare top Higher Education CRM Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Higher Education CRM Software - 2026 Reviews, Pricing & Demos
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# Higher Education CRM Software

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## Products

1. [PhoneBurner](https://www.softwareadvice.com.au/software/28049/phoneburner) — 4.8/5 (176 reviews) — PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highl...
2. [Capsule](https://www.softwareadvice.com.au/software/27508/capsule) — 4.5/5 (167 reviews) — Capsule is a cloud-based CRM application that enables small and midsize organizations to keep track of the people and...
3. [LeadSquared](https://www.softwareadvice.com.au/software/33191/leadsquared) — 4.3/5 (167 reviews) — LeadSquared is a cloud-based marketing automation and customer relationship management (CRM) solution for businesses ...
4. [Close](https://www.softwareadvice.com.au/software/31057/close-io) — 4.7/5 (164 reviews) — Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling s...
5. [Sage Sales Management](https://www.softwareadvice.com.au/software/28949/forcemanager-mobile) — 4.6/5 (162 reviews) — Sage Sales Management CRM, tailored for any-sized business with a field sales force, now integrates cutting-edge AI a...
6. [Zendesk Sell](https://www.softwareadvice.com.au/software/93337/zendesksell) — 4.3/5 (159 reviews) — Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B...
7. [GreenRope](https://www.softwareadvice.com.au/software/2387/greenrope) — 4.3/5 (155 reviews) — GreenRope is a customer relationship management (CRM) solution best suited for small business owners in all industrie...
8. [BenchmarkONE](https://www.softwareadvice.com.au/software/3732/hatchbuck) — 4.4/5 (155 reviews) — BenchmarkONE (formerly Hatchbuck) is a sales and marketing solution designed for small to midsize businesses. The int...
9. [Teamgate](https://www.softwareadvice.com.au/software/14812/teamgate) — 4.8/5 (155 reviews) — Teamgate is a user-friendly, yet extremely powerful CRM for Sales and SaaS teams of all sizes. We pride ourselves on ...
10. [Wishpond](https://www.softwareadvice.com.au/software/21890/wishpond) — 4.1/5 (154 reviews) — Wishpond is a lead generation and marketing automation solution. Featuring a drag-and-drop landing page editor, socia...
11. [Groove](https://www.softwareadvice.com.au/software/224461/groove) — 4.7/5 (146 reviews) — Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart,...
12. [ExtraaEdge](https://www.softwareadvice.com.au/software/91198/extraaedge) — 4.5/5 (140 reviews) — ExtraaEdge is a data science-driven sales and marketing solution designed for the Educational Institutes. Focused on ...
13. [Sell.Do](https://www.softwareadvice.com.au/software/87125/selldo) — 4.7/5 (134 reviews) — 𝗜𝗻𝗱𝗶𝗮'𝘀 𝗡𝗼.𝟭 𝗔𝗜-𝗳𝗶𝗿𝘀𝘁 𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲 𝗖𝗥𝗠. With Sell.Do, real estate builders, developers, agents, and brokers can effect...
14. [Creatio CRM](https://www.softwareadvice.com.au/software/5948/marketingcreatio-international) — 4.7/5 (133 reviews) — Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sa...
15. [Gold-Vision CRM](https://www.softwareadvice.com.au/software/13928/gold-vision-crm) — 4.6/5 (131 reviews) — Who are we? Gold-Vision is a user-intuitive customer relationship management (CRM) solution that includes modules for...
16. [Highrise](https://www.softwareadvice.com.au/software/18915/highrise) — 4.5/5 (130 reviews) — Highrise is a CRM solution for small businesses with contact and task management functionality. The software allows u...
17. [Contactability](https://www.softwareadvice.com.au/software/3263/contactability-leadmanager) — 4.0/5 (117 reviews) — Contactability LeadManager is a cloud-based marketing platform that helps companies monitor leads as they move throug...
18. [Supportbench](https://www.softwareadvice.com.au/software/37159/supportbench) — 4.9/5 (116 reviews) — The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically f...
19. [Deskero](https://www.softwareadvice.com.au/software/110139/deskero) — 4.7/5 (112 reviews) — Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticke...
20. [InvGate Service Management](https://www.softwareadvice.com.au/software/19043/invgate-service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service...
21. [Paperflite](https://www.softwareadvice.com.au/software/110151/paperflite) — 4.9/5 (98 reviews) — Paperflite is a cloud-based content management system that assists marketing and sales teams with collaboration and p...
22. [InfoFlo](https://www.softwareadvice.com.au/software/138010/infoflo) — 4.5/5 (96 reviews) — InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help or...
23. [OTRS](https://www.softwareadvice.com.au/software/75465/otrs) — 4.4/5 (96 reviews) — OTRS help desk is a service management solution that connects teams and businesses with customers through structured ...
24. [HappyFox Help Desk](https://www.softwareadvice.com.au/software/26972/happyfox) — 4.6/5 (92 reviews) — HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions t...
25. [Pobuca Connect](https://www.softwareadvice.com.au/software/40735/pobuca) — 4.4/5 (91 reviews) — Pobuca Connect is a cloud-based contact management application that lets businesses store and share contacts. The sol...

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Other features include 1-click voicemails,  one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more.\n\nPhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.\n\nThe solution is available on a monthly subscription basis and provides customer support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d1e4b59-9ce2-4309-b933-12d6217bdaf7.png","url":"https://www.softwareadvice.com.au/software/28049/phoneburner","@type":"ListItem"},{"name":"Capsule","position":2,"description":"Capsule is a cloud-based CRM application that enables small and midsize organizations to keep track of the people and organizations, along with interactions and opportunities in the sales pipeline. Capsule provides a ticket management module to help employees resolve customer support inquiries. Tasks and notifications assigned to contacts, deals and cases help users understand what needs to be done when.\n\nCapsule offers many customization options to help tailor the system to meet the needs of different businesses, including custom fields, tags and branding options. It allows users to define sales processes with configurable milestones for each stage of the pipeline. Each milestone is linked with a success criterion that is used to generate revenue forecasts.\n\nCapsule supports integrations with a range of leading small-business solutions for customer support, email marketing, document management and accounting. The solution is available on a per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f17ca4ff-74fe-466d-8d2c-b72978b72e9a.png","url":"https://www.softwareadvice.com.au/software/27508/capsule","@type":"ListItem"},{"name":"LeadSquared","position":3,"description":"LeadSquared is a cloud-based marketing automation and customer relationship management (CRM) solution for businesses of all sizes. It serves clients in industries such as finance, e-commerce, education, health and wellness, marketing, real estate, software and hospitality.\n\n\nLeadSquared helps users to automate tasks such as lead capture, marketing, sales CRM, reporting and analytics.\n\n\nLeadSquared also offers lead scoring, landing pages, marketing and sales insights, segmentation and role-based user access. It can integrate with applications such as Super-Receptionist, Ozonetel, LiveChat, Olark Connector, Zopim and GoToWebinar.\n\n\nThe software is available in a subscription pricing model. It runs on most web browsers and also has a dedicated Android and iOS application.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e5a618b-25a4-45e3-a86b-7642ea6f585a.png","url":"https://www.softwareadvice.com.au/software/33191/leadsquared","@type":"ListItem"},{"name":"Close","position":4,"description":"Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation in one place — so they can move faster and close more deals. With built-in calling, email, SMS, automation, and AI, Close eliminates tool sprawl and manual logging so teams can focus on selling, not admin.\n\nClose embeds calling, email, and SMS natively inside the platform. Every conversation is automatically logged, searchable, and connected to the contact record it belongs to, so sales teams can increase their follow-up discipline without juggling tools or letting leads slip through the cracks. \n\nCore capabilities include:\n\n- Built-in calling with Power Dialer and Predictive Dialer so reps reach more leads without manual dialing\n- Inbox for managing two-way email conversations with open and click tracking\n- Smart Views for dynamically filtered lead lists based on activity, status, or custom criteria\n- Pipeline management with Opportunities and deal tracking across stages\n- Workflow Automation for multi-step follow-up sequences across calls, email, and SMS — without technical setup\n- Web Forms for capturing and routing inbound leads directly into the CRM\n- Call coaching tools including listen, whisper, and barge\n\nClose automates the sales activities that happen between conversations:\n\n- Notetaker joins calls and meetings to record, transcribe, and summarize every conversation\n- AI Drafts writes follow-up emails after each call\n- AI Summaries give reps instant context on any lead\n- AI Enrich pulls live company and contact data from public sources\n- A native MCP server lets your team use Close data directly inside ChatGPT, Claude, Cursor, n8n, and VSCode\n\nThese features are part of Chloe, Close's built-in AI sales assistant — with expanded capabilities, including AI voice, coming in Spring 2026.\n\nClose is used by small to mid-sized sales teams (typically 1 to 100 reps) in SaaS, fintech, real estate, insurance, recruiting, staffing, and professional services — particularly by founders and sales managers running relationship-driven sales at companies that prioritize speed and follow-up discipline.\n\nPlans start at $9/user/month with built-in calling, email, and SMS included. Plans scale as your team grows: Solo ($9), Essentials ($35), Growth ($99), and Scale ($139). Custom pricing available for teams of 10+. No contracts required. 14-day free trial — no credit card, no obligation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee4671b1-24c6-4b6e-a880-54a586c6f021.png","url":"https://www.softwareadvice.com.au/software/31057/close-io","@type":"ListItem"},{"name":"Sage Sales Management","position":5,"description":"Sage Sales Management CRM, tailored for any-sized business with a field sales force, now integrates cutting-edge AI and Timeline Conversations. This combination ensures real-time, efficient sales activity measurement and management. Key features include: \n\n- AI-powered analysis for real-time sales impact measurement. \n- Geolocated opportunity information for strategic planning. \n- Timeline Conversations for streamlined communication around CRM activities like visits, emails, or calls. \n\n- Customizable real-time data fields and stages to match unique sales processes. \n- AI-driven insights to minimize errors and misunderstandings. \n- Easy integration with your favorite apps. \n- Enhanced collaboration across departments, fostering a unified approach to sales success. \n\nAvailable on Android and iOS, Sage Sales Management Mobile CRM adapts to various devices, offering a mobile-first design that’s user-friendly and has a high adoption rate.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/955d66db-44da-4e2a-afa1-71d21d9c9d1f.png","url":"https://www.softwareadvice.com.au/software/28949/forcemanager-mobile","@type":"ListItem"},{"name":"Zendesk Sell","position":6,"description":"Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities.\n\n\nZendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature.\n\n\nSales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices.\n\n\nZendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91713ea5-644a-4395-afc8-4b7f6206a913.png","url":"https://www.softwareadvice.com.au/software/93337/zendesksell","@type":"ListItem"},{"name":"GreenRope","position":7,"description":"GreenRope is a customer relationship management (CRM) solution best suited for small business owners in all industries looking to consolidate their email marketing, social media, sales, event and project management into a single cloud-based platform.\n\n\nThe GreenRope interface shows all available features from a single screen. GreenRope has four core features: contact management, marketing, project management and calendaring. In addition to event and meeting management, GreenRope can assign tasks, track projects and store documents. The calendaring module offers both public and private calendars with automated reminders.\n\n\nCommunication tools include email campaigns, surveys and text message campaigns, as well as integrations with social media sites. GreenRope also provides a website building function and e-commerce features. Users can manage contacts, sales pipeline, basic accounting and more.\n\n\nPricing is per month, and support is offered via email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72835a09-da7e-4bd2-9c75-3e6857784b67.png","url":"https://www.softwareadvice.com.au/software/2387/greenrope","@type":"ListItem"},{"name":"BenchmarkONE","position":8,"description":"BenchmarkONE (formerly Hatchbuck) is a sales and marketing solution designed for small to midsize businesses. The integrated solution offers combined sales automation, marketing automation and email marketing features. BenchmarkONE is a good fit for a wide range of businesses, including teams in advertising, consulting, hospitality, real estate and more.\n\n\nBenchmarkONE includes features to help users more effectively maintain and track both prospective and existing clients. Contacts can be imported from Outlook, Excel, and LinkedIn, while leads can be captured from the company website, blog or social media sites with a straightforward \"drag and drop\" form builder.\n\n\nBenchmarkONE offers a robust library with 450 email templates that can be used directly or can be customized using the software's template builder. Users can set up automatic emails to specific groups of contacts and track the progress of campaigns. The software runs on both Mac and PCs, and can be accessed via any device with Internet connectivity, including iPads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b4e0438-82d5-4fef-a354-a67edf7d0f67.png","url":"https://www.softwareadvice.com.au/software/3732/hatchbuck","@type":"ListItem"},{"name":"Teamgate","position":9,"description":"Teamgate is a user-friendly, yet extremely powerful CRM for Sales and SaaS teams of all sizes.\n\nWe pride ourselves on empowering Sales and SaaS teams to increase their speed of execution across the entire sales cycle. \n\nWith an intuitive UI, essential integrations, and out of the box insights (such as performance tracking and forecasting); Teamgate’s all-in-one platform facilitates true ICP targeting, unlocking your true sales potential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b7cf1c8-476a-481c-846e-a63396e82402.jpeg","url":"https://www.softwareadvice.com.au/software/14812/teamgate","@type":"ListItem"},{"name":"Wishpond","position":10,"description":"Wishpond is a lead generation and marketing automation solution. Featuring a drag-and-drop landing page editor, social contests, popups, and forms, Wishpond features tools for website and email subscriber engagement. Lead scoring, nurturing tools, and performance metrics are also available with this solution.\n\n\nCombined with email marketing automation, Wishpond allows marketers and business owners to create segmented lists of subscribers based on interest, location, web activity, plus more.\n\n\nAdditionally, users can build custom campaigns, manage landing pages, run social contests, set up marketing automation tasks, manage email marketing initiatives, plus more.\n\n\nPricing for Wishpond is on a monthly subscription basis and based on the number of leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/366a0e6d-abe8-43e7-b9e7-371a718f6c8c.png","url":"https://www.softwareadvice.com.au/software/21890/wishpond","@type":"ListItem"},{"name":"Groove","position":11,"description":"Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle. \n\nGroove’s sales engagement platform drives more revenue through connected and consistently great sales execution. It makes your sales strategy actionable, reinforces your custom playbook, and applies AI-driven insights that help sellers learn, evolve, and win.\n\nGroove enables more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises to be more efficient and effective. Groove has ranked #1 in enterprise customer satisfaction on G2 for four consecutive years and has been named one of the Inc. 5000 fastest-growing privately held companies in the U.S. since 2020.\n\nTo learn more, visit https://groove.co.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5f4d47f-368d-4619-8334-0a4233a3520a.png","url":"https://www.softwareadvice.com.au/software/224461/groove","@type":"ListItem"},{"name":"ExtraaEdge","position":12,"description":"ExtraaEdge is a data science-driven sales and marketing solution designed for the Educational Institutes. Focused on increasing student enrollments and optimizing marketing cost via automation and analytics, it enables educational institutes to automate, streamline and manage their student admission funnel.\n\nExtraaEdge comes with behavior analytics, which allows institutes to measure their ROI during the admission period, take course corrective measures, optimize efforts to the granular level and more. Overall, the motto is to increase admissions and reduce marketing spend for the educational institutes. Pricing is available on annual subscriptions and support is extended via phone, email and other online measures.\n\nBenefits of having our Admissions and Marketing Automation Software for any Education Setup are as follows:\n1. Increase your Marketing Return On Investment\n2. Optimize the efficiency of Counselling team \n3. Accelerate Admissions with Marketing & Admissions Automation\n4. Track your end to end marketing and admissions activity to perform better year on year\n\nBouquet of Tools & Technology:\n1. Predictive Analytics\n2. Lead Management System / CRM\n3. Mobile CRM\n4. Marketing Automation\n5. In-built communication Channels\n6. Online Application Form solutions\n7. Chat solutions for Website - Chatbot, Live Chat\n8. Application forms\n9. Payment Solutions\n10. End-to-End Reports & Analytics\n\nTo know more visit  - http://www.extraaedge.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5ac1e28-cc56-4105-bf95-d3c24af339bf.png","url":"https://www.softwareadvice.com.au/software/91198/extraaedge","@type":"ListItem"},{"name":"Sell.Do","position":13,"description":"𝗜𝗻𝗱𝗶𝗮'𝘀 𝗡𝗼.𝟭 𝗔𝗜-𝗳𝗶𝗿𝘀𝘁 𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲 𝗖𝗥𝗠.\n\nWith Sell.Do, real estate builders, developers, agents, and brokers can effectively manage sales & marketing cycles, lead management, inventory management, digital payments, channel partner management, performance management, reports & dashboards, and analytics. Customers of Sell.Do have witnessed increased sales, improved customer retention, informed decision making, and unmatched productivity among the teams. \n\nAdditionally, Sell.Do boasts quick deployment times, with a fully functional system set up in as little as seven days. The software also integrates seamlessly with existing systems, ensuring a smooth transition and minimal disruption to business operations. \n\nFurthermore, Sell.Do is ISO 27001 compliant, ensuring high standards of data security and privacy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/434ae8cc-7d8b-4208-b0a2-be91e10205e2.png","url":"https://www.softwareadvice.com.au/software/87125/selldo","@type":"ListItem"},{"name":"Creatio CRM","position":14,"description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.\n\nCreatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration.\n\nCreatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration.\n\nAnd Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4878218-2df2-4665-83d7-ad771bdae78a.png","url":"https://www.softwareadvice.com.au/software/5948/marketingcreatio-international","@type":"ListItem"},{"name":"Gold-Vision CRM","position":15,"description":"Who are we? \n\nGold-Vision is a user-intuitive customer relationship management (CRM) solution that includes modules for sales, marketing, support, projects, portal and events. Suitable for organizations of all sizes, it can be installed both on-premise and in the cloud, dependant on preference.  \n\nCore features: \n\nThe core CRM features include automatic tracking and synchronization of emails with Microsoft 365. Other features include centralized storage of prospect and customer information, which can be accessed on desktop or mobile devices. Users can also view social profiles for prospects and customers. \n\nSales: \n\nSales features include lead scoring, easy reporting, and comprehensive pipeline management. Furthermore, set pre-defined scores and view integrated website analytics with simplistic touchpoint scoring, with leads automatically scored based on customer interest.  \n\nPipeline management is at the core of the sales module, get an instant live view of your business status, forecast sales revenue, and even set and monitor performance targets for different team members, ensuring the entire team is in the loop with sales activities. \n\nGold-Vision's opportunities module provides details of all quotes, activities and recent emails, so any user can view where the lead came from and what’s happening next.   \n\nMarketing: \n\nThe Gold-Vision product line also includes our brand-new product, Gold-Vision Marketing. Gold-Vision Marketing is an all-in-one digital marketing platform which is fully integrated with our CRM. Marketing gives users the ability to create and run campaigns, all whilst data is being fed back into CRM to aid the sales process – making sales and marketing alignment easier than ever. \n\nGold-Vision's marketing features feed directly into analytics and dashboards, which are fully customizable visual charts and graphs. Other features include touchpoint point scoring, event booking management, and more. \n\nProjects: \n\nManaging projects in Gold-Vision is a simplistic and collaborative process, whether that’s assigning different team members tasks, creating to-do lists, or even just staying on schedule by monitoring progress and time spent on each activity. Appointment tracking, document management, and workflow management are core to the projects area of Gold-Vision. \n\nCustomer support: \n\nTo deliver great customer support your team needs to know more than just the name of the person they’re talking to – they need the full picture.   \n\nWith Gold-Vision CRM, all your customer data – from your first touchpoint to the last – is in one place. Your support agents will always have the latest information at their fingertips and can respond more efficiently and effectively than ever before \n\nCustomer interactions are automatically tracked and linked to their corresponding support tickets via integrations such as Live Chat, Microsoft 365, Outlook and more. \n\nDemo: \n\nAfter identifying your needs, we will build out a bespoke demo system for you, considering your business set-up, internal processes, and anything else you may detail to us and will then guide you through, giving you an insight into what an average day may look like within Gold-Vision. \n\nWe provide a smooth and stress-free purchase process that puts your business needs at the forefront of our minds, carrying out all discussions and consultations with a personal feel. \n\nImplementation and support: \n\nFrom the moment you become a Gold-Vision customer, we will work directly with you to integrate and implement your system exactly how you want it. We provide quick-start packages for smaller projects or more in-depth training for larger teams. Our training services are flexible based on your needs, and we’re here to make sure you get value from Gold-Vision from the start. \n\nOur support team is attentive and offers comprehensive advice whenever needed. \n\nGold-Vision pricing is done on a per-user per-month basis, allowing for manageable payments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7a6bba8-9107-474b-b8e0-6842c427939d.png","url":"https://www.softwareadvice.com.au/software/13928/gold-vision-crm","@type":"ListItem"},{"name":"Highrise","position":16,"description":"Highrise is a CRM solution for small businesses with contact and task management functionality. The software allows users to track communication with clients so that teams can view the status of deals and relationships. Contacts can be imported into Highrise from Outlook, Gmail, and Excel and tagged so that they can be organized, filtered, and searched. Users can also add notes and comments to contact details and utilize custom data fields for people and companies.\n\n\nHighrise task management functionality lets users create tasks, view tasks by company, contact or project, and add reminders to projects. Users can also share address books, store important emails, attach documents to projects and control the privacy settings.\n\n\nHighrise provides a feature called \"Good Morning,\" which is a virtual personal assistant that helps users organize and respond to incoming activity that needs attention. The software connects to MailChimp so that users can target and send email marketing campaigns to contacts. The software also integrates with other third party tools via API.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e2f6cadf-0f42-4d5e-b4a8-99a7304d5121.png","url":"https://www.softwareadvice.com.au/software/18915/highrise","@type":"ListItem"},{"name":"Contactability","position":17,"description":"Contactability LeadManager is a cloud-based marketing platform that helps companies monitor leads as they move through the sales pipeline and keep track of closed deals. This solution features tools to manage engagement with potential and current customers.\n\n\nWithin their suite, Contactability delivers marketing and sales automation, customer service and support, self-service and call center. Their workflow helps agents and representatives schedule their daily tasks. Contactability integrates with third-party lead source and can capture leads from different web forms. Once the solution detects interest, prospects are pushed forward to a rep or re-routed to a nurturing program. Once the lead has become a customer, Contactability’s retention campaigns help stay connected with them via follow up calls and/or emails.\n\n\nThe calendar feature sends out reminders about upcoming calls or meetings. All interaction history on leads is recorded in the activity stream for future reference. Users can create custom fields and record data on the fly, and leads are tagged with dispositions for easy management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e4e134d-dafe-4aa9-86a0-c3715bd1d633.png","url":"https://www.softwareadvice.com.au/software/3263/contactability-leadmanager","@type":"ListItem"},{"name":"Supportbench","position":18,"description":"The AI-Powered Helpdesk for Modern B2B Teams\n\nSupportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required.\n\nTop Benefits:\n\nReduce support costs by automating repetitive work\n\nImprove resolution times with AI-powered case context and suggestions\n\nIncrease agent productivity with an AI Copilot that guides every reply\n\nGet faster time to value—Supportbench is easy to configure and launch\n\nGain visibility into KPIs and customer health with built-in analytics\n\nKey AI Features:\n\nAI QA Bot that answers questions or raises tickets automatically\n\nAI Copilot that suggests the next best response based on history and KB\n\nAutomatic case summaries when tickets are opened or closed\n\nTurn cases into knowledge base articles instantly\n\nPredictive CSAT and CES scores without needing survey responses\n\nAuto-tagging, auto-prioritization, and issue classification via AI\n\nPowerful Enterprise Functionality:\n\nDynamic SLAs that adapt based on customer and case context\n\nNative Salesforce synchronization to show licensing and contract data\n\nSecure, branded customer portal with full customization\n\nRich email editor that supports inline images and formatting\n\nEscalation management with notes, stages, and auto-escalation rules\n\nInternal and external knowledge bases for both agents and customers\n\nBuilt for B2B Teams That:\n\nNeed to manage complex or high-value accounts\n\nWant fewer support escalations and better visibility\n\nPrefer a platform that doesn't require constant IT involvement\n\nAre scaling fast and need a modern, all-in-one solution\n\nSupportbench is the #1-rated B2B helpdesk on G2, Capterra, and Software Advice with a 4.9/5 average rating. It’s the helpdesk that helps you do more—with less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.softwareadvice.com.au/software/37159/supportbench","@type":"ListItem"},{"name":"Deskero","position":19,"description":"Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available.\n\n\nDeskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members.\n\n\nDeskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams.\n\n\nDeskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60e1f81c-6451-43d1-84c3-251edd0b038e.jpg","url":"https://www.softwareadvice.com.au/software/110139/deskero","@type":"ListItem"},{"name":"InvGate Service Management","position":20,"description":"InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.\n\n\nInvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. \n\n\nInvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.softwareadvice.com.au/software/19043/invgate-service-desk","@type":"ListItem"},{"name":"Paperflite","position":21,"description":"Paperflite is a cloud-based content management system that assists marketing and sales teams with collaboration and prospect engagement. Its key features include predefined templates, document management, indexing, text editing and a repository.\n\nThe application comes with a module, which sends alerts to team members when clients interact with shared content. Marketing teams can use the system to create campaigns by choosing themes, adding custom content and crafting messages for different audiences. \n\nThe solution lets stakeholders generate reports on metrics such as views and downloads, time spent on page, heat maps and integrated video analytics. Managers can provide role-based access to staff and assign permissions for editing and publishing content. Paperflite integrates with industry leading CRMs, marketing automation tools, and third-party applications such as DropBox, Box, Drive, OneDrive, Linkedin and Twitter. \n\nPaperflite is available on a monthly subscription and support is provided via online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c741b4f-57ea-45a6-b963-33db44127586.png","url":"https://www.softwareadvice.com.au/software/110151/paperflite","@type":"ListItem"},{"name":"InfoFlo","position":22,"description":"InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help organizations operate more efficiently. Gain a comprehensive 360° view of every client and case through a unified, intuitive dashboard.\n\nSeamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools. Generate custom, data-driven reports to strengthen your grant proposals and demonstrate measurable outcomes and easily export these reports to Excel or CSV.\n\nWith InfoFlo Nonprofit, your organization benefits from a fully customized, cost-effective system built to align with your unique workflows and compliance requirements—empowering your team to focus on impact, not administration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06dc248a-f5da-4a6a-ac4b-25dbfaadb6b7.png","url":"https://www.softwareadvice.com.au/software/138010/infoflo","@type":"ListItem"},{"name":"OTRS","position":23,"description":"OTRS help desk is a service management solution that connects teams and businesses with customers through structured communication, automated workflows, comprehensive customer, equipment, asset and location data (CMDB), detailed reporting, an extensive knowledge base and multi-channel communication.\n\nOTRS enhances satisfaction in any area of business, such as IT, customer support, security, HR or the office. The solution offers a wide array of features designed to enhance efficiency and streamline operations. It allows teams to create custom service catalogs, categorize customers, and generate tailored reports, ensuring that specific needs are met with precision. Additionally, communication is automated both internally and externally, facilitating seamless interactions with coworkers and customers. \n\nOTRS includes built-in role and authorization management tools, enabling the assignment of tickets to the appropriate individuals and teams. Multiple reports can be generated to analyze the performance of individuals, teams, or assets, providing valuable insights for continuous improvement. Workflow automation tools further enhance productivity, while service level agreements (SLAs), escalation management, and a comprehensive CMDB ensure that service delivery is both timely and effective. Additionally, the use of calendaring keeps resources organized and on task, promoting a structured and efficient work environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.softwareadvice.com.au/software/75465/otrs","@type":"ListItem"},{"name":"HappyFox Help Desk","position":24,"description":"HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.\n\n\nHappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.\n\n\nHappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.\n\n\nHappyFox is available on a monthly subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.softwareadvice.com.au/software/26972/happyfox","@type":"ListItem"},{"name":"Pobuca Connect","position":25,"description":"Pobuca Connect is a cloud-based contact management application that lets businesses store and share contacts. The solution connects multiple, overlapping and non-connected business contacts into one unified company address book.\n\n\nUsers can save contacts with custom fields such as name, address, organization, designation and contact details. The application syncs contact details from different devices and updates the list with latest contact info. Contacts can also be imported from Excel files or exported into .csv files for external sharing.\n\n\nPobuca Connect also offers a feature called PobucaBot that helps users to search or update contacts stored in Pobuca. Additionally, Pobuca Connect allows organizations to send and receive business cards, capture details from email signatures and set contact visibility as public or private for different bands of users.\n\n\nPricing is per user per month subscription. Customer support includes online chat and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ab158578-3ad4-4ec6-98d8-cade1a3a36a3.png","url":"https://www.softwareadvice.com.au/software/40735/pobuca","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/3231/higher-education/software?page=3#itemlist","numberOfItems":25}
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