---
description: Discover the best Call Center Scripting Software for your organisation. Compare top Call Center Scripting Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Call Center Scripting Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Call Center Scripting Software](https://www.softwareadvice.com.au/directory/3441/scripting/software)

# Call Center Scripting Software

Canonical: https://www.softwareadvice.com.au/directory/3441/scripting/software

Page: 1 / 4\
Next: [Next page](https://www.softwareadvice.com.au/directory/3441/scripting/software?page=2)

-----

## Products

1. [Dynamics 365](https://www.softwareadvice.com.au/software/106335/microsoft-dynamics-crm) — 4.4/5 (5811 reviews) — Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
2. [CXone Mpower](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) — CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital mes...
3. [Dialpad](https://www.softwareadvice.com.au/software/74028/dialpad) — 4.2/5 (562 reviews) — Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud con...
4. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (481 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
5. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews) — Convoso is an AI-powered virtual agent software designed to help automate customer interactions for call centers acro...
6. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews) — DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and bl...
7. [CloudTalk](https://www.softwareadvice.com.au/software/71871/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It...
8. [VICIdial](https://www.softwareadvice.com.au/software/33171/vicidial) — 4.7/5 (264 reviews) — VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety...
9. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
10. [Yonyx](https://www.softwareadvice.com.au/software/93908/yonyx) — 4.7/5 (256 reviews) — Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage inter...
11. [RingCX](https://www.softwareadvice.com.au/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) — RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology a...
12. [Vanillasoft](https://www.softwareadvice.com.au/software/122131/vanilla-soft) — 4.6/5 (233 reviews) — VanillaSoft is a cloud-based sales management solution that combines features for CRM, lead management and telemarket...
13. [JustCall](https://www.softwareadvice.com.au/software/75453/justcall) — 4.1/5 (223 reviews) — JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp togethe...
14. [PhoneBurner](https://www.softwareadvice.com.au/software/28049/phoneburner) — 4.8/5 (176 reviews) — PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highl...
15. [CallTools](https://www.softwareadvice.com.au/software/223069/calltools) — 4.8/5 (155 reviews) — CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optim...
16. [CTM](https://www.softwareadvice.com.au/software/112191/calltrackingmetrics) — 4.6/5 (150 reviews) — CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It ...
17. [TenFold](https://www.softwareadvice.com.au/software/158638/tenfold-sales-dialer) — 4.7/5 (143 reviews) — Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with...
18. [Readymode](https://www.softwareadvice.com.au/software/171343/readymode) — 4.6/5 (136 reviews) — Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one pla...
19. [XCALLY](https://www.softwareadvice.com.au/software/163156/xcally) — 4.8/5 (130 reviews) — XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat,...
20. [Nextiva Contact Center](https://www.softwareadvice.com.au/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews) — Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform inc...
21. [Primo Dialler](https://www.softwareadvice.com.au/software/61369/primo-dialler) — 4.8/5 (108 reviews) — Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) ...
22. [ZIWO](https://www.softwareadvice.com.au/software/52205/ziwo) — 4.7/5 (108 reviews) — ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtu...
23. [Toky](https://www.softwareadvice.com.au/software/167707/toky) — 4.2/5 (106 reviews) — Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactiv...
24. [Bright Pattern](https://www.softwareadvice.com.au/software/20023/servicepattern) — 4.8/5 (104 reviews) — Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service i...
25. [wolkvox](https://www.softwareadvice.com.au/software/87791/wolkvox) — 4.6/5 (100 reviews) — wolkvox is the most innovative, reliable, easy to use and fast to deploy all-in-one cloud contact center solution on ...

-----

Page: 1 / 4\
Next: [Next page](https://www.softwareadvice.com.au/directory/3441/scripting/software?page=2)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/3441/scripting/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/3441/scripting/software> |
| en | <https://www.softwareadvice.com/call-center/scripting-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/3441/scripting/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/3441/scripting/software> |
| en-IE | <https://www.softwareadvice.ie/directory/3441/scripting/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/3441/scripting/software> |
| fr | <https://www.softwareadvice.fr/directory/3441/scripting/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice Australia","url":"https://www.softwareadvice.com.au/","@type":"WebSite","@id":"https://www.softwareadvice.com.au/#website","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Call Center Scripting Software","description":"Discover the best Call Center Scripting Software for your organisation. Compare top Call Center Scripting Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.com.au/directory/3441/scripting/software","about":{"@id":"https://www.softwareadvice.com.au/directory/3441/scripting/software#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.com.au/directory/3441/scripting/software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/directory/3441/scripting/software#webpage","mainEntity":{"@id":"https://www.softwareadvice.com.au/directory/3441/scripting/software#itemlist"},"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Scripting Software","position":2,"item":"https://www.softwareadvice.com.au/directory/3441/scripting/software","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/3441/scripting/software#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Best Call Center Scripting Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Dynamics 365","position":1,"description":"Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word.\n\nThe Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers.\n\nMicrosoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.softwareadvice.com.au/software/106335/microsoft-dynamics-crm","@type":"ListItem"},{"name":"CXone Mpower","position":2,"description":"CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.\n\nCXone Mpower is a customizable platform with industry-leading CRM integrations, multiple RESTful APIs, robust SDKs, a development center, DEVone partner program and the CXexchange marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce","@type":"ListItem"},{"name":"Dialpad","position":3,"description":"Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, technology and professional services.\n\nDialpad's AI capabilities provide notetaking, insights, and productivity features. The platform integrates with various business applications, such as G Suite, Office 365, Salesforce, Zendesk, Okta and others to create a seamless user experience. Additionally, it is built with enterprise-grade security and privacy features to ensure data protection and compliance.\n\nDialpad's comprehensive customer communications platform streamlines operations, enhances productivity and delivers a seamless customer experience. The platform includes three interconnected products: Dialpad Connect for phone calls, Dialpad Support for managing contact centers and Dialpad Sell, an automated sales dialer. Dialpad integrates voice, messaging, video and meetings into one platform accessible from any device with internet access. Additionally, it features a cloud telephony technology, such as WebRTC and the Opus codec, to provide VoIP call clarity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.softwareadvice.com.au/software/74028/dialpad","@type":"ListItem"},{"name":"Five9","position":4,"description":"Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. \n\n\nPowered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. \n\n\nThe AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. \n\n\nFive9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. \n\n\nThe contact center can be up and running in a matter of days and can be scaled up or down based on business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.softwareadvice.com.au/software/20063/five9","@type":"ListItem"},{"name":"Convoso","position":5,"description":"Convoso is an AI-powered virtual agent software designed to help automate customer interactions for call centers across various industries, including BPO, financial services, home services, insurance, lead generation, legal, real estate, solar, and telemarketing. It helps businesses manage customer engagement processes more efficiently.\n\nThe software uses advanced conversational AI to interpret complex customer inputs and provide natural responses in both voice and text formats. Virtual agents handle tasks such as lead qualification, scheduling callbacks, and sending reminders. The system supports workflow automation and operational efficiency. The platform includes compliance tools to assist businesses in adhering to telemarketing regulations. It offers multimode dialing support for various dialing methods to improve contact rates. Intelligent virtual agents enable call centers to manage more customer interactions while reducing operational costs. Reporting features allow businesses to monitor campaign performance and track metrics for ongoing improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.softwareadvice.com.au/software/2799/safesoft-contact","@type":"ListItem"},{"name":"DialedIn CCaaS","position":6,"description":"DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape.\n\nTailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. \n\nDialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast & Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows.\n\nDialedIn CCaaS provides Real-Time Analytics & Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security & Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.softwareadvice.com.au/software/20027/chasedata","@type":"ListItem"},{"name":"CloudTalk","position":7,"description":"CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace.\n\nWith 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences.\n\nEnjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights.\nTrusted by over 4,000 companies such as Nokia, Glovo, and Valutico.\nStart your FREE 14-day trial today and experience the future of AI-driven calling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.softwareadvice.com.au/software/71871/cloudtalk","@type":"ListItem"},{"name":"VICIdial","position":8,"description":"VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording.\n\n\nVICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary.\n\n\nOther features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more.\n\n\nSupport is available online and via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c75171b-6d7a-480a-bf7a-716dc33c3de6.png","url":"https://www.softwareadvice.com.au/software/33171/vicidial","@type":"ListItem"},{"name":"Genesys Cloud CX","position":9,"description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.softwareadvice.com.au/software/323407/pureconnect","@type":"ListItem"},{"name":"Yonyx","position":10,"description":"Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts.\n\n\nYonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality.\n\n\nYonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.softwareadvice.com.au/software/93908/yonyx","@type":"ListItem"},{"name":"RingCX","position":11,"description":"RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology and user-friendly design. At its core, RingCX leverages RingSense™ AI technology, providing an AI-first approach to customer interactions. This is complemented by an omnichannel contact center that brings together various communication platforms into one unified solution. Additionally, the seamless integration with RingEX ensures a connected and collaborative environment, allowing businesses to deliver exceptional customer service with a disruptive combination of product, packaging, and pricing.\n\nSmarter Customer Experiences\nRingCX's cutting-edge RingSense™ AI technology revolutionizes how businesses interact with customers. By incorporating artificial intelligence at every stage of customer engagement, from initial contact to post-interaction follow-up, RingCX helps companies deliver smarter, more personalized experiences. The AI engine assists agents with real-time insights, automating routine tasks, and predicting customer needs, leading to quicker response times and enhanced satisfaction.\n\nRich Omnichannel Support\nThe omnichannel capabilities of RingCX offer an expansive range of communication options, all managed through a single pane of glass. Agents can engage with customers across voice, video, SMS, email, chat, social media (such as Facebook and Twitter), and messaging applications like WhatsApp. This unified approach simplifies agent workflows and ensures consistent customer experiences across all touchpoints. The flexibility to switch between channels allows agents to meet customers where they are, providing a seamless and coherent communication experience.\n\nEasy Deployment and Simple to Use\nRingCX addresses the complexities of traditional contact centers by offering a streamlined deployment process. Businesses can have their contact center up and running in days, not weeks. The single administrative interface makes it easy to configure and manage the system, reducing the need for extensive technical expertise. Additionally, the unified interface is designed for simplicity, allowing agents to quickly connect with internal experts through RingCentral RingEX. This seamless integration with internal communication tools fosters collaboration and improves first-contact resolution rates.\n\nDisruptive Packaging and Cost-Effective Pricing\nRingCX is designed to be accessible for businesses of all sizes. The disruptive packaging and pricing structure offers unlimited domestic minutes, providing cost savings and predictability. This all-inclusive pricing model helps businesses manage budgets effectively and avoid hidden costs commonly associated with traditional contact center solutions. The result is a scalable solution that grows with the business while remaining affordable and easy to maintain.\n\nEnhanced Customer Experience\nRingCX's combination of AI-first technology, rich omnichannel support, and seamless integration with RingCentral RingEX creates a powerful platform for enhancing customer experiences. Customers benefit from faster responses, personalized interactions, and consistent communication across all channels. Businesses gain a flexible, scalable, and cost-effective solution that simplifies customer service and improves overall efficiency.\n\nConclusion\nRingCentral RingCX is a contact center solution designed to meet the needs of modern businesses. Its unique blend of RingSense™ AI technology, omnichannel support, and integration with RingEX offers a comprehensive platform that is both easy to deploy and simple to use. With disruptive pricing, scalable architecture, and a focus on delivering exceptional customer experiences, RingCX sets a new standard in the contact center industry, providing businesses with the tools they need to succeed in a competitive market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67f5975a-eb78-4c96-bebb-fb1ca434b76a.png","url":"https://www.softwareadvice.com.au/software/24307/ringcentral-contact","@type":"ListItem"},{"name":"Vanillasoft","position":12,"description":"VanillaSoft is a cloud-based sales management solution that combines features for CRM, lead management and telemarketing which helps sales teams in businesses manage their daily operations.\n\n\nVanillaSoft is a lead optimization platform built for fast-response sales teams. \n\nVanillaSoft’s real-time workflow helps sales teams work smarter by making sure every lead gets the best chance to convert. It automatically prioritizes the warmest records, so agents don’t waste time figuring out who to contact next. It simplifies the agent’s activities, letting them focus on conversations instead of juggling data. Plus, it ensures calls, emails, and texts are sent in the right order, with the right message, and with the best chance of getting through—avoiding spam filters and blocked calls.\n\nThese three pillars of VanillaSoft’s all-in-one system ensure sales teams are effective, efficient, and always reaching their leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/528ed874-e325-4d42-9dbd-5fc2d9ca1109.png","url":"https://www.softwareadvice.com.au/software/122131/vanilla-soft","@type":"ListItem"},{"name":"JustCall","position":13,"description":"JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers.\nNo more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers.\n\nToday, 6,000+ businesses worldwide trust JustCall to:\n✅ Manage every customer conversation in one place\n✅ Automate repetitive tasks and workflows \n✅ Get real-time AI insights that make conversations smarter\n✅ Provide 24/7 coverage with inbound AI Voice Agents \n\nWhat you get with JustCall\n✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers\n✅ Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox\n✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent\n✅ Integrations & collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.softwareadvice.com.au/software/75453/justcall","@type":"ListItem"},{"name":"PhoneBurner","position":14,"description":"PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations.  The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics.\n\nThe PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications. \n\nUse the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails,  one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more.\n\nPhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.\n\nThe solution is available on a monthly subscription basis and provides customer support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d1e4b59-9ce2-4309-b933-12d6217bdaf7.png","url":"https://www.softwareadvice.com.au/software/28049/phoneburner","@type":"ListItem"},{"name":"CallTools","position":15,"description":"CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.\n\nCallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. \n\n\nUnleash the full potential of your contact center today with CallTools. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c075eb9-d544-454c-8ca6-13a673fe79d8.png","url":"https://www.softwareadvice.com.au/software/223069/calltools","@type":"ListItem"},{"name":"CTM","position":16,"description":"CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes.\n\nThe software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data.\n\nThe platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.softwareadvice.com.au/software/112191/calltrackingmetrics","@type":"ListItem"},{"name":"TenFold","position":17,"description":"Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.\n\n\nTenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.\n\n\nTenfold can be implemented with little to no change to existing IT infrastructure.\n\n\nTenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b48ca80-f00c-4322-9d5f-3c97afe6eee9.png","url":"https://www.softwareadvice.com.au/software/158638/tenfold-sales-dialer","@type":"ListItem"},{"name":"Readymode","position":18,"description":"Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. We are the leading choice for customer outreach and engagement.\n\nWith Readymode you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly.\n\nReadymode offers free, unlimited technical support, 1:1 implementation and zero set-up fees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/172487cc-dbb2-4d85-9421-97ae609dfd91.png","url":"https://www.softwareadvice.com.au/software/171343/readymode","@type":"ListItem"},{"name":"XCALLY","position":19,"description":"XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.\n\n\nOther features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications.\n\n\nXCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45685011-d719-45eb-bdaa-b47fffd94fd0.png","url":"https://www.softwareadvice.com.au/software/163156/xcally","@type":"ListItem"},{"name":"Nextiva Contact Center","position":20,"description":"Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently.\n\nNextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.softwareadvice.com.au/software/20035/nextiva-contact-center","@type":"ListItem"},{"name":"Primo Dialler","position":21,"description":"Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.\n\n\nPrimo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.\n\n\nPrimo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance.\n\n\nUsers can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6ab2261-b90b-4a7c-bf76-546a42a2a2ea.jpeg","url":"https://www.softwareadvice.com.au/software/61369/primo-dialler","@type":"ListItem"},{"name":"ZIWO","position":22,"description":"ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0ac513e-aa52-4ebd-9a02-6343d056b3b8.jpeg","url":"https://www.softwareadvice.com.au/software/52205/ziwo","@type":"ListItem"},{"name":"Toky","position":23,"description":"Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile applications for Android and iOS devices, which helps professionals make international calls, receive messages and manage voicemails, even from remote locations.\n\n\nKey features of Toky include call history tracking, call encryption, audio greetings, call transfer, bulk SMS, call transcripts and access control. Managers can gain real-time visibility into agents' calls, utilize the whisper functionality to provide suggestions during ongoing calls and sort interactions using customizable tags. Additionally, it lets users communicate with customers via SMS, send/receive MMS messages and filter calls based on unavailability.\n\n\nToky facilitates integration with various third-party systems such as WhatsApp, Zapier, Intercom, PipeDrive and more. The product is available on monthly and annual subscriptions and support is extended via live chat, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee254f3e-1821-4c35-879f-174b1b03cc97.png","url":"https://www.softwareadvice.com.au/software/167707/toky","@type":"ListItem"},{"name":"Bright Pattern","position":24,"description":"Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.\n\n\nBright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member.\n\n\nBright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.softwareadvice.com.au/software/20023/servicepattern","@type":"ListItem"},{"name":"wolkvox","position":25,"description":"wolkvox is the most innovative, reliable, easy to use and fast to deploy all-in-one cloud contact center solution on the market.\n\nWith wolkvox you are offering employees and customers a platform to connect and manage voice, chat, SMS, email, social media and more channels from one place to design amazing AI-powered experiences. \n\nWe develop Contact Center, CRM, Low Code and VoC solutions with AI at the most competitive prices in the industry.\n\nOur solution is designed for any type of company! You just need to be looking for an ally to shape your cloud contact center and transform your customer service. \n\nSome of our general benefits for your company are: \n\n High Reliability\n- The fastest implementation in the market\n- 360° vision of the customer \n- Information security\n- Low Code \n- Constant innovation \n- Easy in, easy out\n- Variable cost without investment","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a89a720-3f04-40be-a278-41d5df270421.png","url":"https://www.softwareadvice.com.au/software/87791/wolkvox","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/3441/scripting/software#itemlist","numberOfItems":25}
</script>