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description: Page 5 - Discover the best Call Tracking Software for your organisation. Compare top Call Tracking Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Call Tracking Software - 2026 Reviews, Pricing & Demos
---

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# Call Tracking Software

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## Products

1. [ATLAS](https://www.softwareadvice.com.au/software/446858/atlas) — 5.0/5 (5 reviews) — ATLAS is an intuitive analytics dashboard tailored to enhance marketing performance. The platform empowers users with...
2. [Hot Prospector](https://www.softwareadvice.com.au/software/79392/hot-prospector) — 4.0/5 (4 reviews) — Hot Prospector is a cloud-based business phone solution that helps users automate and manage leads, follow-ups and sa...
3. [Voximplant Kit](https://www.softwareadvice.com.au/software/393004/voximplant-kit) — 4.5/5 (4 reviews) — Voximplant Kit is a cloud-based call center solution that enables both inbound and outbound calling, call recording, ...
4. [Zenith CRM](https://www.softwareadvice.com.au/software/441658/zenith-crm) — 5.0/5 (4 reviews) — Z-CRM transforms how you connect with customers through a cloud-based, AI-powered CRM and comprehensive call center s...
5. [ViaDialog](https://www.softwareadvice.com.au/software/509293/ViaFlow) — 5.0/5 (4 reviews) — Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer ex...
6. [CallRevu](https://www.softwareadvice.com.au/software/290282/callrevu) — 4.3/5 (3 reviews) — CallRevu is a call monitoring solution that helps businesses streamline processes related to employee performance tra...
7. [InfoCision](https://www.softwareadvice.com.au/software/264585/infocision) — 3.3/5 (3 reviews) — InfoCision is a customer support software designed to help businesses manage sales pipeline, telemarketing, outbound ...
8. [Cisco CDR Reporting & Analytics](https://www.softwareadvice.com.au/software/436470/cisco-cdr-reporting-and-analytics) — 5.0/5 (3 reviews) — Cisco CDR Reporting and Analytics utilizes the power of Splunk to provide users with deep insights into CallManager d...
9. [Calldrip](https://www.softwareadvice.com.au/software/299109/calldrip) — 4.7/5 (3 reviews) — Calldrip is an AI-powered call-tracking and coaching software that helps sales teams improve call outcomes through re...
10. [Dastia](https://www.softwareadvice.com.au/software/377469/dastia) — 4.7/5 (3 reviews) — Dastia is a tool that helps businesses know which marketing channels generate the most sales, track sales calls, and ...
11. [BounceHelp](https://www.softwareadvice.com.au/software/227158/bouncehelp) — 4.5/5 (2 reviews) — The BounceHelp callback widget increases visitor-to-customer conversions and significantly reduces bounce rates. Incr...
12. [Runo Call Management CRM](https://www.softwareadvice.com.au/software/348831/call-management-crm) — 5.0/5 (2 reviews) — Runo is a SIM-Based Call Management CRM that helps businesses improve their call connect ratio and 2x their calling p...
13. [Dialics](https://www.softwareadvice.com.au/software/348195/dialics) — 5.0/5 (2 reviews) — Dialics offers international call tracking software. It provides customers with phone numbers in 50 countries. Busine...
14. [iPlum](https://www.softwareadvice.com.au/software/439842/iplum) — 5.0/5 (2 reviews) — iPlum is a business communication software that provides a separate phone line with secure messaging, calling, voicem...
15. [Hosted Contact Center](https://www.softwareadvice.com.au/software/306097/hosted-contact-center) — 5.0/5 (2 reviews) — Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution ...
16. [Practice ZEBRA](https://www.softwareadvice.com.au/software/343878/practice-zebra) — 5.0/5 (1 reviews) — Dental practices across North America rely on Practice ZEBRA to make informed business and marketing decisions for tr...
17. [Cresta](https://www.softwareadvice.com.au/software/362595/cresta) — 5.0/5 (1 reviews) — Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines artificial in...
18. [DVSAnalytics Workforce Optimization](https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization) — 5.0/5 (1 reviews) — DVSAnalytics Encore Workforce Optimization is a cloud-based service designed to enhance employee performance and effi...
19. [RingRx](https://www.softwareadvice.com.au/software/450761/RingRx) — 5.0/5 (1 reviews) — RingRx is a phone system designed for modern healthcare providers. It supports healthcare professionals with HIPAA-co...
20. [TrackMyLeads](https://www.softwareadvice.com.au/software/19219/trackmyleads) (0 reviews) — TrackMyLeads is a cloud-based call tracking and intake management solution. Key features include lead management, int...
21. [LocalResponse](https://www.softwareadvice.com.au/software/201850/localresponse) (0 reviews) — LocalResponse is a conversational AI platform that enables businesses to engage with callers using a smart responder ...
22. [Invigo](https://www.softwareadvice.com.au/software/298918/analytic-call-tracking) (0 reviews) — Analytic Call Tracking is a cloud-based platform that helps businesses record, monitor and track calls on a unified l...
23. [InQuery](https://www.softwareadvice.com.au/software/244012/inquery) (0 reviews) — InQuery is a call reporting solution that helps businesses monitor call records and automatically generate email repo...
24. [HGS Agent X](https://www.softwareadvice.com.au/software/361203/hgs-agent-x) (0 reviews) — Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact ce...
25. [Cordless](https://www.softwareadvice.com.au/software/390312/cordless) (0 reviews) — Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Co...

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## Related Categories

- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)
- [Business Intelligence (BI) Tools](https://www.softwareadvice.com.au/directory/4336/bi/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)

## Links

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-----

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Its custom phone system module allows enterprises to set up call menus, autodialers, unique greetings and ringless voicemail messages. Additionally, the SMS marketing system enables users to manage campaigns, autorespond to emails and send bulk text messages.\n\n\nOther features of Hot Prospector include routing, caller identification and conversion tracking. Pricing is available on request and support is extended via documentation, phone, email and online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/585354a3-ec1a-434f-b68e-5e6e778cd107.png","url":"https://www.softwareadvice.com.au/software/79392/hot-prospector","@type":"ListItem"},{"name":"Voximplant Kit","position":3,"description":"Voximplant Kit is a cloud-based call center solution that enables both inbound and outbound calling, call recording, and reporting.\n\nIt's an omnichannel platform, providing seamless communication through various channels such as voice, SMS, and messaging(WhatsApp, webchat and more).\n\nThe system automates calls with voice prompts and text-to-speech features while supporting progressive dialing, which helps prevent agent burnout. \n\nVoximplant Kit is designed to streamline communication, boost efficiency, and enhance customer service for businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bfee9080-f55a-4c2e-978f-6245813f7e5e.png","url":"https://www.softwareadvice.com.au/software/393004/voximplant-kit","@type":"ListItem"},{"name":"Zenith CRM","position":4,"description":"Z-CRM transforms how you connect with customers through a cloud-based, AI-powered CRM and comprehensive call center suite. Enhance your team's productivity with intelligent dialers, streamline multi-channel communication, and tailor the system to meet your unique business requirements. Enjoy secure, expandable operations with smart lead management and insightful analytics, all integrated flawlessly to reflect your brand identity. With Z-CRM, your business stays productive around the clock.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/146bb575-c209-490e-91ba-e6837a9471ef.jpeg","url":"https://www.softwareadvice.com.au/software/441658/zenith-crm","@type":"ListItem"},{"name":"ViaDialog","position":5,"description":"Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer experiences across every channel. Built to support customer service, sales, and marketing teams, Viadialog centralizes all customer interactions into a centralized platform powered by automation, real-time data, and routing.\n\nWith Viadialog, companies can manage volumes of conversations across email, phone, live chat, SMS, WhatsApp, and social media. The platform uses AI to help streamline workflows, automate repetitive tasks, and provide agents with suggestions and contextual insights. The platform includes conversational AI with natural language technology and voice and text AI chatbots. ViaDialog also offers customer interaction analysis for data collection and analysis, outbound call campaigns, and custom customer relationship solutions with API modules. Additionally, the platform provides AI add-ons for enhanced customer experience and agent performance management, as well as automated transcription, summarization, sentiment analysis, and multi-channel integration.\n\nThe platform is designed with AI modules for streamlined management of complex interactions and quality monitoring for service enhancement and sales boost. ViaDialog offers a wide choice of connectors for integration with third-party platforms. The platform also features real-time data dashboards for call management, GDPR compliance and ISO 22301 certification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a710392-da47-420c-bcef-991ae9b3c0e1.png","url":"https://www.softwareadvice.com.au/software/509293/ViaFlow","@type":"ListItem"},{"name":"CallRevu","position":6,"description":"CallRevu is a call monitoring solution that helps businesses streamline processes related to employee performance tracking, call transcription, connectivity monitoring, CSI issue management, and more on a centralized platform. It allows staff members to generate automatic phone health alerts to gain insights into call volume drops, appointment decreases, abandoned call rates, and CRM integration failures. \n\nCallRevu enables supervisors to automatically receive call summary details with transcriptions, customer names, vehicle information, reason for calling, and more. The employee report card tool lets team managers set performance benchmarks, assign trainings, manage call coaching, monitor sales skills, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ce770c6-aa4e-44a0-b508-1c6d5b8c17be.png","url":"https://www.softwareadvice.com.au/software/290282/callrevu","@type":"ListItem"},{"name":"InfoCision","position":7,"description":"InfoCision is a customer support software designed to help businesses manage sales pipeline, telemarketing, outbound calling, leads and call centers. The platform enables managers to pre-fill customer data and demographics, score incoming calls, train call center agents, measure quality, motivate staff, and integrate SMS self-service options.\n\nAdministrators can automatically dial numbers in the database based on rules set up in the system. Additionally, teams can record calls and assign tickets to agents based on the type of issue raised by customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc3fdebb-b6b6-40a8-813e-ea8ff51cef62.jpeg","url":"https://www.softwareadvice.com.au/software/264585/infocision","@type":"ListItem"},{"name":"Cisco CDR Reporting & Analytics","position":8,"description":"Cisco CDR Reporting and Analytics utilizes the power of Splunk to provide users with deep insights into CallManager data. The app's custom and flexible reporting can be used to investigate data around agent hunt groups, concurrency and utilization, call volume and quality, failed calls, site analysis, and compliance.\n\nCisco CDR Reporting's pricing details are available on request and support is provided directly by product developers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03a6fe59-befe-4040-8061-1332a742775a.png","url":"https://www.softwareadvice.com.au/software/436470/cisco-cdr-reporting-and-analytics","@type":"ListItem"},{"name":"Calldrip","position":9,"description":"Calldrip is an AI-powered call-tracking and coaching software that helps sales teams improve call outcomes through real-time call guidance and post-call feedback. The software caters to sales teams across various industries looking to boost sales effectiveness.\n\nCalldrip provides key features to help organizations engage, respond, track, review, and coach sales representatives. The Engage feature offers users real-time call prompts with suggested questions and objections to handle. The Respond feature enables administrators to detect key phrases and gain real-time responses to keep the call on track. The Track feature records calls and provides call analytics to help users optimize the sales process. The Review feature allows managers to review, rate, and comment on calls to provide actionable feedback. The Coach feature offers customized training content based on call reviews to help reps improve skills.  \n\nCalldrip is a cloud-based software deployed through an easy setup process. Ongoing support is provided through a dedicated customer success team, an online knowledge base, and video tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e92cf5a8-6862-442d-95ee-4f1f8cfdf505.png","url":"https://www.softwareadvice.com.au/software/299109/calldrip","@type":"ListItem"},{"name":"Dastia","position":10,"description":"Dastia is a tool that helps businesses know which marketing channels generate the most sales, track sales calls, and manage leads in order to close more deals. This call tracking and lead management solution collects valuable insights from your sales phone calls and identifies which advertising campaigns they come from. This way, it closes the information gap between offline and online conversions, providing a complete view of all your active marketing campaigns.\n\nPowered by AI, this robust software has built-in Conversational Intelligence, IVR, and automation features. Also, Dastia seamlessly connects with the software tools and advertising platforms you already use, like Google ADS, Google Forms, Microsoft Bing, and Facebook. Through these seamless integrations, data is uploaded in real-time, allowing you to take quick action upon results by making decisions based on accurate and updated data.\n\nOur unique pricing model allows you to select the features you want, so you pay only for what you use whenever you use it. No plans are involved, just charge credit to your Dastia account and pay for each call you make. The best part? You will start your Dastia experience with $100 in usage credit for free! Simply register at https://dastia.com/free-trial/. \n\nAlso, Dastia's Partnership Program for agencies allows them to add value and grow their service with Dastia. Our partners get exclusive benefits and can increase revenue through referral sales as they achieve great results for their clients.\n\nDastia was born from the effort of Walmeric and Globant, two great companies that have come a long way in building an impeccable reputation, deep know-how and experience in multiple industries, and worldwide infrastructure. With over 15 years of experience delivering Lead to Revenue Management solutions for the European market, Walmeric is now a proud Google and Facebook partner. Globant, on the other hand, is a leading software company specializing in digital transformation that's been helping organizations reinvent themselves since 2003. With more than 25,000 employees in 18 countries and serving more than 1,000 clients worldwide, Globant was recognized as part of the top 10 strongest IT services Brands in 2022 by Brand Finance. They were also featured as a business case study at Harvard, MIT, and Stanford. To learn more about Dastia, head over to https://dastia.com/.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/50a63b60-91ba-4fde-b34b-3feb9ddd70d6.jpeg","url":"https://www.softwareadvice.com.au/software/377469/dastia","@type":"ListItem"},{"name":"BounceHelp","position":11,"description":"The BounceHelp callback widget increases visitor-to-customer conversions and significantly reduces bounce rates. \n\nIncrease sales calls from your website by up to 30%!\nService quality control and call recording.\nAntispam system.\nClear and simple website analytics.\n\nSetting and installing the BounceHelp widget will take 5 minutes.\n\nConnect the BounceHelp widget to your website and get full access for free for 7 days, so you can make sure it works for you without spending a cent!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/040f1f28-159e-41ad-8b8d-577d3f184f24.jpeg","url":"https://www.softwareadvice.com.au/software/227158/bouncehelp","@type":"ListItem"},{"name":"Runo Call Management CRM","position":12,"description":"Runo is a SIM-Based Call Management CRM that helps businesses improve their call connect ratio and 2x their calling productivity within just 2 weeks. It is built for teams that rely on phone calls to convert leads, follow up with prospects, qualify enquiries and close deals.\n\nIf you're looking for a smarter cold calling app that goes beyond just dialing, Runo gives you complete control over your calls, leads and team\nIn the world of outbound sales, traditional cloud telephony systems often demand heavy infrastructure, complex setups, and significant investment, creating barriers for SMBs and friction for enterprises. Consumers, too, have grown wary of calls from spammy virtual or toll-free numbers, leading to painfully low call connect ratios of just 15%.\n\nAt Runo, we dared to challenge the status quo. As the world's first SIM-based Call Management CRM App, we’ve created an entirely new category in the sales ecosystem that’s simpler, smarter, and significantly more effective.\n\nRuno eliminates the complexities of cloud telephony by leveraging the power of direct SIM-based calls. With zero infrastructure and no internet dependency, businesses can manage their sales calls and customer interactions effortlessly. All it takes is a SIM card to transform how you sell.\n\nEverything outbound sales teams need in one app\n\nLive Team Status\nTrack who’s available, on a call, or offline, in real time with built-in sales team management. Manage distributed or in-office teams with ease.\n\nReal-Time Dashboards\nTrack total calls, talk time, and agent performance with call tracking and live dashboards. Make decisions backed by data.\n\nAuto Lead Allocation\nAssign incoming leads to the right sales rep automatically, reducing response time and boosting conversion chances.\n\nCRM Customisation\nTailor your mobile CRM to your business. Add custom fields and personalize your pipeline without needing IT support.\n\nLead Management System\nDrag and drop leads across sales stages. Stay on top of deals and visualize your pipeline with ease.\n\nAuto Dialer\nSave time and increase productivity using our CRM with Auto Dialer, built for high volume calling. Focus on conversations, not clicks.\n\nCall Recording\nRecord all sales calls automatically. Monitor quality, revisit details, and train your team with real examples.\n\nFollow-Up Notifications\nSet follow-ups and get automatic reminders. Ensure no lead goes cold due to missed callbacks.\n\nAdvanced Caller ID\nSee the caller’s name, last interaction, and appointment info before answering. Stay prepared for every conversation.\n\nMessage Templates\nSend quick WhatsApp or email replies using pre-set templates. Maintain consistency and speed across your team.\n\nInteraction Timeline\nView all customer interactions in a single, easy-to-navigate timeline. No need to dig through notes or call logs.\n\nRoadmap Preview: Smarter Calls With AI\n\nAI Call Transcript\nGet a complete, searchable text version of every call. No more note-taking.\n\nAI Call Summaries\nRecap each call with clear action items and takeaways.\n\nSentiment Analysis\nSee whether a call was positive or negative. Spot unhappy leads early.\n\nMeeting Notes (MoM) \nAuto-capture key takeaways, urgency, and next steps after every call.\n\nAgent-Customer Talk Ratio\nKnow how much your team listens vs talks. Coach better, close faster.\n\nCall Quality Scoring\nScore each call on clarity, filler words, and tone. Use it for coaching and reviews.\n\nAI Assistant\nAsk questions like “show missed follow-ups” and get instant answers from your call data.\n\nReady to leave behind low connect rates and clunky systems? \n\nDownload Runo today and experience what the future of call management feels like.\n\nGet a 10-Day Free Trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/84718ade-6007-486d-b383-7e5ae98bb33f.png","url":"https://www.softwareadvice.com.au/software/348831/call-management-crm","@type":"ListItem"},{"name":"Dialics","position":13,"description":"Dialics offers international call tracking software. It provides customers with phone numbers in 50 countries. Businesses can set up advertising campaigns based on analytiсal insights from inbound calls. Dialics caters to marketing affiliates, partners, businesses of all sizes, and call centers. Users receive an effective analytical tool for the allocation of marketing resources, improving their performance, and gaining customers. Other features include call recording, IVR, and call routing.\n\nDialics caters to affiliates, marketing and advertising agencies, as well as small and medium-sized businesses, and call centers. Dialics is used by companies, sole affiliates, and publishers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/720e8e49-7521-4bda-8ab7-9bda28d0b8ff.png","url":"https://www.softwareadvice.com.au/software/348195/dialics","@type":"ListItem"},{"name":"iPlum","position":14,"description":"iPlum is a business communication software that provides a separate phone line with secure messaging, calling, voicemail, phone tree and call routing features. iPlum is a mobile VoIP application that helps businesses receive and manage calls using the internet or phone’s voice network. It enables organizations to respond to customer queries via text or voice calls during business hours and redirect them to voicemail during non-business hours.\n\niPlum includes a centralized dashboard, which allows administrators to add, remove and manage new users/profiles and handle permissions to provide role-based access to resources. It offers a host of features such as HIPAA and HITECH compliance, number porting, fax management, call transfer, automated text messages and more. Additionally, teams can record and store incoming and outgoing calls for future reference.\n\niPlum supports integrations with various third-party applications via REST APIs. It is available on monthly and annual subscriptions and support provided via email, FAQs, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c5542fb9-db2c-4510-8b6e-b7ea99757779.png","url":"https://www.softwareadvice.com.au/software/439842/iplum","@type":"ListItem"},{"name":"Hosted Contact Center","position":15,"description":"Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution powered by AI and machine learning.\n\nThe Intelligent Contacts platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass.\n\nWith intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. \n\nFor outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x.\n\nThrough a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT.\n\nIntelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. \n\nContact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701d44ea-49cb-450f-b35e-eee0b74b5584.png","url":"https://www.softwareadvice.com.au/software/306097/hosted-contact-center","@type":"ListItem"},{"name":"Practice ZEBRA","position":16,"description":"Dental practices across North America rely on Practice ZEBRA to make informed business and marketing decisions for transformative growth. Developed by dental marketing agency Patient NEWS, this cloud-based platform aids solo dentists, groups, DSOs, managers, and consultants by offering real-time business intelligence and marketing automation. Key features include accurate campaign attribution; call recording, tracking, and scoring; automated patient communication; and enterprise view for growing organizations with multiple stakeholders. \n\nDental practice owners love the visibility it offers through clear key performance metrics in a user-friendly dashboard. Access your unique information – anywhere, anytime, and on any device. There is no confusion or illusion as to where the business stands with this accurate data. As one loyal client said, “it’s like having an x-ray of your practice.”","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/efc9a85b-360b-4b15-ab79-e9e6427a0b5d.png","url":"https://www.softwareadvice.com.au/software/343878/practice-zebra","@type":"ListItem"},{"name":"Cresta","position":17,"description":"Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines artificial intelligence-enabled tools and natural language processing with advanced human coaching to achieve real-time matching of agents’ performance with the specific needs of each customer or opportunity. With features, such as visualizations, scoring, and coaching, Cresta enables users to gain valuable insights across businesses and implement smarter decisions based on current, historical, or predicted data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ebe1464-69f3-4b5b-83dc-3b0e2405cda2.png","url":"https://www.softwareadvice.com.au/software/362595/cresta","@type":"ListItem"},{"name":"DVSAnalytics Workforce Optimization","position":18,"description":"DVSAnalytics Encore Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support workforce optimization, interaction recording, and engagement. Encore offers a variety of options to record customer interactions; gain insights into the content and results of interactions; use those insights for quality management to improve performance; and create staff schedules that allow for the achievement of service-level objectives, via workforce management software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d48d091-2337-4a93-bb77-80ddaf36c267.png","url":"https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization","@type":"ListItem"},{"name":"RingRx","position":19,"description":"RingRx is a phone system designed for modern healthcare providers. It supports healthcare professionals with HIPAA-compliant voice, text, fax, and video communication software. The system caters to solo providers, practices and clinics, as well as hospitals and enterprises in the healthcare industry.\n\nRingRx offers an advanced phone system with features such as call routing, call queues, phone number portability, and audio conferencing. It also includes secure texting capabilities to speed up crucial communications with patients and the healthcare team. The system is highly customizable, with options for personalized onboarding, API integration, workforce collaboration, and custom setup to fit the unique needs of each healthcare organization.\n\nIn addition, RingRx provides easy, secure video calling capabilities for virtual consultations. This user-friendly platform is designed to make video calls more accessible for both patients and practitioners, while adhering to the highest privacy and security standards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8c18601-7200-4a45-b194-86b07f2ca090.jpeg","url":"https://www.softwareadvice.com.au/software/450761/RingRx","@type":"ListItem"},{"name":"TrackMyLeads","position":20,"description":"TrackMyLeads is a cloud-based call tracking and intake management solution. Key features include lead management, internal messaging, call tracking and recording, advertising campaign statistics, and reporting and analytics.\n\n\nTrackMyLeads tracks the cost per lead (CPL) or the client acquisition cost (CAC) to help companies manage and evaluate their sales pipeline. Users of the system can view reports on staff productivity, see real-time client conversions and customize customer intake forms. The solution enables managers to manage Google AdWords ROI with the system's PPC call tracking feature.\n\n\nTrackMyLeads allows users to create reports about staff performance, lead conversion by the representative, lead generation from multiple sources and more. Users can also get unique phone numbers to set their own campaign. Services are offered on a per month subscription basis. Support is available via email, phone and through an online form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3716372b-a067-4435-9ed2-3fd4d3d5ca47.png","url":"https://www.softwareadvice.com.au/software/19219/trackmyleads","@type":"ListItem"},{"name":"LocalResponse","position":21,"description":"LocalResponse is a conversational AI platform that enables businesses to engage with callers using a smart responder that answers questions, takes bookings, and connects the call to a representative. \n\nThe intelligent call responder automatically listens to customer inquiries and provides them with the relevant information. It is a call-response management software that allows businesses to earn more paying customers by texting them with the next steps after a call.\n\nLocalResponse is an AI-enabled response system and call tracking solution that allows businesses to set-up automatic greetings and voicemail. Staff members can respond to callers with a booking link, FAQs page, or quotes. \n\nOur intelligent, automated response solution uses the most comprehensive call tracking system that lets your business see all of your missed calls and your call recordings. Our system is equipped with analytics tracking to identify trends and take action on areas that might need improvement.\n\nThe system is also entirely customizable and will allow your business to build unique greetings and responses to meet the needs of your customers. You can also customize your after-hours greetings, FAQs, location and services, and booking links sent by SMS.\n\nA major benefit of LocalResponse is allowing your customers to schedule their appointments and access other information in the most efficient way possible for them and your business. \n\nOneLocal is the one-stop-shop for all your marketing needs.  \n\nTo learn more about LocalResponse and OneLocal, visit: https://onelocal.com/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03280351-0c37-49da-8c38-9a384b312f69.png","url":"https://www.softwareadvice.com.au/software/201850/localresponse","@type":"ListItem"},{"name":"Invigo","position":22,"description":"Analytic Call Tracking is a cloud-based platform that helps businesses record, monitor and track calls on a unified location. Administrators can view real-time call statistics and generate reports about phone records or codes. \n\nAnalytic Call Tracking allows organizations to simultaneously call multiple numbers, enable Round Robina and automate billing processes. It provides mobile applications for iOS and Android devices, which lets users remotely review user activity and make outbound calls. Other key features include voicemail management, voice broadcasting, auto dialer, softphone, access/permission configuration and more","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d62c7b67-bbec-42d4-ac61-173c0cb12d23.png","url":"https://www.softwareadvice.com.au/software/298918/analytic-call-tracking","@type":"ListItem"},{"name":"InQuery","position":23,"description":"InQuery is a call reporting solution that helps businesses monitor call records and automatically generate email reports to gain insights into call details. It also lets users automatically schedule call detail queries to run at pre-determined daily, weekly, or monthly intervals. Administrators can customize the platform based on business needs, requirements, and preferences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a93d82a2-91c3-4b64-a416-711362df075b.jpeg","url":"https://www.softwareadvice.com.au/software/244012/inquery","@type":"ListItem"},{"name":"HGS Agent X","position":24,"description":"Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agents to share real-time feedback and ideas across organizations, while empowering agents to deliver memorable customer experiences via smart knowledge base and AI-driven agent assist. Engaged agents = happy customers.\n\nWith the complexity of today’s customer service, a modern contact center needs to simplify customer interactions. Investing in the right technology and contact center software ensures agents have the support and insights they need to succeed. HGS Agent X improves agent experience through automation of contact center operations and optimization of workforce management while providing agents with insights that will enhance customer support. HGS Agent X uses open APIs to integrate with any existing call center software to expand the brand's contact center ecosystem. \n\nHGS Agent X is the only AI-Based contact center solution built by a customer experience company with over 25 years in global customer service. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s most prolific brands. The format, features, dashboard, user experience, agent experience, and customer experience are the direct result of decades of market experience and an unparalleled grasp and insight into the requirements of a customer service application.\n\nHGS Agent X Solves Critical Contact Center Challenges by:\n1. Improving agent productivity\n- Ramping up response time and reduce multiple screens with unified tool\n- Reducing agent training and onboarding time\n- Fostering collaboration and knowledge sharing among agents\n\n2. Enhancing customer experience\n- Responding to customer queries quickly with updated knowledge base\n- Providing customers with AI-driven value-add information\n\n3. Leveraging deeper insights\n- Seamlessly accessing full visibility of operational metrics and insights\n- Understanding customer sentiment in real time\n\nHGS Agent X helps achieve ROI and CX improvements which are visible across the following key performance indicators (KPIs) at various levels:\n\nAgent Level -\n1. Average handling time (AHT)\n2. Improvement in recruitment speed\n3. Reduction in learning curve\n4. Assisting in quickly finding the right answers\n\nCustomer Level -\n1. Net promoter score (NPS) and customer satisfaction (CSAT)\n2. Proactive anticipation of customer’s needs\n3. Effectiveness in providing correct solutions\n4. Delivering a seamless experience\n\nBusiness Level -\n1. Turn-around time (TAT)\n2. Re-allocation of agents\n3. Operating margins\n4. Positive brand sentiment\n\nResolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of AI-Based Customer Service Solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e467520-34cd-42ee-9604-7bb3f3c8f300.jpeg","url":"https://www.softwareadvice.com.au/software/361203/hgs-agent-x","@type":"ListItem"},{"name":"Cordless","position":25,"description":"Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence.\n\nCordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations.\n\nWith the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence.\n\nCordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations.\n\nWith the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, spot the trends in customer queries and communicate with the broader team","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b343a438-c349-47c7-a37e-993bcc24685c.png","url":"https://www.softwareadvice.com.au/software/390312/cordless","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/3509/call-tracking/software?page=5#itemlist","numberOfItems":25}
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