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description: Page 9 - Discover the best Manufacturing CRM Software for your organisation. Compare top Manufacturing CRM Software tools with customer reviews, pricing and free demos.
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title: Page 9 - Best Manufacturing CRM Software - 2026 Reviews, Pricing & Demos
---

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# Manufacturing CRM Software

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## Products

1. [Oracle Service](https://www.softwareadvice.com.au/software/28301/oracle-service-cloud-fs) — 4.5/5 (13 reviews) — Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processe...
2. [Certainly](https://www.softwareadvice.com.au/software/74784/botxo) — 4.4/5 (13 reviews) — Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides...
3. [Advantage Anywhere](https://www.softwareadvice.com.au/software/163168/occupancy-advantage) — 4.5/5 (13 reviews) — Advantage Anywhere, created by Genesis Global Solutions, is a sales customer relationship management (CRM) system wit...
4. [MNprogram](https://www.softwareadvice.com.au/software/187435/mnprogram) — 2.8/5 (13 reviews) — MNprogram is designed to help businesses in medical, education, healthcare, legal and other industries streamline acc...
5. [Universal Knowledge](https://www.softwareadvice.com.au/software/9176/universalknowledge) — 4.6/5 (13 reviews) — Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the effici...
6. [Inside Sales Box](https://www.softwareadvice.com.au/software/31029/inside-sales-box) — 4.5/5 (13 reviews) — Inside Sales Box is a cloud-based customer relationship management (CRM) solution suitable for all businesses that ha...
7. [Enghouse eKMS](https://www.softwareadvice.com.au/software/2369/smartsupport) — 4.2/5 (12 reviews) — Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solut...
8. [Bitochon CRM](https://www.softwareadvice.com.au/software/30993/bitochon) — 4.9/5 (12 reviews) — Bitochon CRM is a cloud-based customer relationship management (CRM) solution suitable for individuals and small busi...
9. [Voze](https://www.softwareadvice.com.au/software/443258/telenotes) — 4.7/5 (12 reviews) — Voze is a versatile tool that meets sales representatives at their convenience, streamlining the note-taking process ...
10. [Answerbase](https://www.softwareadvice.com.au/software/3891/answerbase) — 4.7/5 (11 reviews) — Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, ...
11. [CustomerGauge](https://www.softwareadvice.com.au/software/108972/customergauge) — 4.8/5 (11 reviews) — CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict c...
12. [Wowdesk](https://www.softwareadvice.com.au/software/75405/wowdesk) — 4.7/5 (11 reviews) — WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channe...
13. [Membrain](https://www.softwareadvice.com.au/software/140866/membrain) — 4.8/5 (10 reviews) — Membrain by Upstream is a cloud-based sales automation platform with CRM functionality. The solution provides pipelin...
14. [SAM](https://www.softwareadvice.com.au/software/187456/sam) — 4.9/5 (10 reviews) — SAM is a cloud-based, fully integrated sales and marketing system. The main features of the system include email mark...
15. [Centralpoint](https://www.softwareadvice.com.au/software/93286/centralpoint) — 4.6/5 (9 reviews) — Centralpoint, by Oxcyon is featured in Gartner’s Magic Quadrant for Digital Experience Platforms is a Microsoft based...
16. [ServiceWise](https://www.softwareadvice.com.au/software/30481/servicewise) — 4.6/5 (8 reviews) — ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes...
17. [Khoros Care](https://www.softwareadvice.com.au/software/97973/khoros-care) — 4.8/5 (8 reviews) — Khoros Care is a social media marketing solution that helps businesses streamline client interactions across various ...
18. [OASIS](https://www.softwareadvice.com.au/software/5863/oasis) — 3.4/5 (7 reviews) — OASIS is a customizable ERP system for small to midsize companies. This system is customized to the company’s precise...
19. [IncidentMonitor](https://www.softwareadvice.com.au/software/27724/incidentmonitor) — 4.1/5 (7 reviews) — IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other busines...
20. [eQuip](https://www.softwareadvice.com.au/software/83127/equip) — 4.3/5 (7 reviews) — eQuip is a cloud-based enterprise asset management system that assists small to large-sized businesses with the acqui...
21. [UPilot](https://www.softwareadvice.com.au/software/82407/upilot) — 4.9/5 (7 reviews) — UPilot is a cloud-based customer relationship management (CRM) solution that helps small to midsize businesses with b...
22. [Nextiva CRM](https://www.softwareadvice.com.au/software/90997/nextivaservicecrm) — 3.6/5 (7 reviews) — The cloud-based CRM by Nextiva saves businesses time by consolidating all company communications into one platform. D...
23. [Helprace](https://www.softwareadvice.com.au/software/20692/helprace) — 4.7/5 (7 reviews) — Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions w...
24. [Zurmo](https://www.softwareadvice.com.au/software/4933/zurmo) — 3.8/5 (6 reviews) — Zurmo is a customizable open-source customer relationship management (CRM) system for small businesses. It features a...
25. [WebsiteAlive](https://www.softwareadvice.com.au/software/59234/websitealive) — 4.8/5 (6 reviews) — WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat....

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## Related Categories

- [Sales Tracking Software](https://www.softwareadvice.com.au/directory/3590/sales-tracking/software)
- [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software)
- [Manufacturing Software](https://www.softwareadvice.com.au/directory/4704/manufacturing/software)

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It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f482e72-5e4c-48a4-ad9b-0fd87758c7b8.png","url":"https://www.softwareadvice.com.au/software/28301/oracle-service-cloud-fs","@type":"ListItem"},{"name":"Certainly","position":2,"description":"Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management professionals and helps users automate interactions between support teams and clients. Key features include adaptive conversational AI, zero-party data insights, conversation tracking, push notifications, data analytics and multichannel support.\n\n\nCertainly enables businesses to launch a Conversational AI assistant on their mobile application, messenger, website and integrate with Zendesk. Various departments and individual professionals can also manage the chats between human agent and an AI bot. Certainly sends live notifications to managers via email when a customer wants to get in touch with a human.\n\n\nCertainly supports the chat in 14+languages such as English, German, Spanish, Swedish and Danish. The solution also connects with webforms to track conversations and handle user sensitive data. Integration is offered with MailChimp, MobilePay, Microsoft Dynamics CRM and more.\n\n\nServices are offered on a monthly subscription basis and customer support is available via email, phone and a dedicated bot operator from Certainly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa4a62d-9d52-45b1-a7f7-f4fdbdd71090.png","url":"https://www.softwareadvice.com.au/software/74784/botxo","@type":"ListItem"},{"name":"Advantage Anywhere","position":3,"description":"Advantage Anywhere, created by Genesis Global Solutions, is a sales customer relationship management (CRM) system with marketing automation features suitable for business of all size and kind. It offers marketing and sales automation, customer service and support and more. The solution is mobile ready, allowing agents to access customer details from anywhere.\n\n\nAdvantage Anywhere can be configured and set up without any external hardware or IT expertise. Advantage Anywhere lets the user set up communication with their website visitors. It has features to set tasks for each employee or agent to follow up on a lead with relevant and unique information based on their inquiries. Customized emails, letters, calls and more can be sent to prospects in order to keep them engaged and send necessary correspondence.\n\n\nAdvantage has a support team and online knowledge base to answer questions and provide ongoing training.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c934175a-4803-46b8-952d-427ab0d22160.jpeg","url":"https://www.softwareadvice.com.au/software/163168/occupancy-advantage","@type":"ListItem"},{"name":"MNprogram","position":4,"description":"MNprogram is designed to help businesses in medical, education, healthcare, legal and other industries streamline accounting, invoicing, sales and marketing operations. It enables managers to automate workflows, manage expenses, assign tasks to team members and generate expense reports in real-time.\n\n\nMNprogram allows professionals to capture and store business documents related to clients, suppliers and leads in a centralized repository. It offers a host of features including communication management, data synchronization, alerts, a drag-and-drop interface, database management, employee scheduling and more. Additionally, employees can utilize the mobile applications to view, track and edit active jobs, generate quotes or invoices and capture customers’ signatures using Android and iOS devices.\n\n\nMNprogram facilitates integration with various third-party applications including Google Calendar, Lexnet, Wacom, Microsoft 365, WhatsApp, Dropbox and more. The application is available on a perpetual license basis and support is extended via phone, email, video tutorials and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29ea1273-f7b6-4d5e-aab8-b5ed1db386d1.png","url":"https://www.softwareadvice.com.au/software/187435/mnprogram","@type":"ListItem"},{"name":"Universal Knowledge","position":5,"description":"Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the efficiency of agents and reduce operational costs. The modules offered include call center, customer service, web self-service, help desk and knowledge management. It provides a multi-deployment option and can be hosted either on cloud or on-premise.\n\n\nAs part of the knowledge management platform, companies can integrate the system with existing knowledge sources, eliminates the need to duplicate or relocate information. It uses a natural language search, so users can ask questions instead of using keywords.\n\n\nThe web self-service module integrates directly with a company website and offers features like automatic FAQ lists, automated query escalation and posting of trending topics. It helps companies reduce operational costs by diverting a large volume of unnecessary customer calls to IVR (interactive voice response). It provides APIs to integrate with CRM, ITSM and Helpdesk applications. Support is offered by email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01213b8a-835d-4d4a-85e6-e4e8f1a0fe27.png","url":"https://www.softwareadvice.com.au/software/9176/universalknowledge","@type":"ListItem"},{"name":"Inside Sales Box","position":6,"description":"Inside Sales Box is a cloud-based customer relationship management (CRM) solution suitable for all businesses that handle B2B sales.\n\n\nInside Sales Box is a sales automation tool that enables users to set up automatic workflows for follow-ups. It automatically captures all lead activity from client communications. The solution includes customizable templates for email and voicemail, and it allows users to schedule emails to be sent out automatically. The solution can also run analytics on the best times to call clients and which email templates garner the most replies.\n\n\nInside Sales Box includes an automatic dialer with the option to redial after call drops. Sales reps can make outbound calls using local caller IDs of the area they’re calling. All calls are automatically recorded for use in compliance, training, quality control and analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9355d9f-7189-49ce-9ad9-5029779c16e2.png","url":"https://www.softwareadvice.com.au/software/31029/inside-sales-box","@type":"ListItem"},{"name":"Enghouse eKMS","position":7,"description":"Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.\n\n\nSmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information.\n\n\nAdditionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow.\n\n\nSupport is offered via phone and email during business hours on weekdays.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0644cb5-de7e-4492-bcc5-02090c594587.png","url":"https://www.softwareadvice.com.au/software/2369/smartsupport","@type":"ListItem"},{"name":"Bitochon CRM","position":8,"description":"Bitochon CRM is a cloud-based customer relationship management (CRM) solution suitable for individuals and small businesses such as wholesalers, retailers, manufacturers and other business segments engaged in direct sales. The solution is equipped with tools to manage customer accounts, track customer engagements, monitor key metrics and more.\n\n\nBitochon CRM enables sales personnel to collaborating with their clients. Managers can monitor real-time sales progress including client information and staff performance. Bitochon CRM can also integrate with other internal systems for sharing customer data across business applications.\n\n\nWith Bitochon CRM, businesses can create a centralized contact database, send marketing emails to individuals and groups, send quotes to clients, create and assign to-do’s, store business documents centrally and more.\n\n\nSupport is available via phone and email. An on-premise solution is also available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9049b97-444e-46da-a091-d280efa5de33.png","url":"https://www.softwareadvice.com.au/software/30993/bitochon","@type":"ListItem"},{"name":"Voze","position":9,"description":"Voze is a versatile tool that meets sales representatives at their convenience, streamlining the note-taking process through voice dictation, written notes, or mobile typing. With minimal effort, Voze provides significant value by assisting in various tasks such as creating contacts, managing companies, setting follow-up reminders, and ensuring accurate data entry. Serving as a personal assistant, Voze allows reps to spend less time on administrative work and more time on selling activities.\n\nIts effectiveness is evidenced by its widespread adoption, processing over 25,000 notes weekly and boasting a 90% usage rate among sales teams. This translates into valuable insights for managers, who gain access to analytics, notifications, and recommendations, enabling them to monitor field activities and ensure that reps are performing optimally.\n\nMoreover, Voze facilitates seamless communication among team members and managers, allowing for quick dissemination of information, decision-making, and coaching sessions. The platform supports the sharing of notes, files, and images through various channels, including text, email, and other preferred applications, ensuring efficient collaboration.\n\nAdditionally, Voze offers extensive integration options, with compatibility across major CRMs, ERPs, FSMs, email platforms, and calendar systems. Whether businesses seek a comprehensive solution for company and contact management or prefer to integrate Voze with existing systems, the platform offers flexibility and customization options.\n\nOverall, Voze serves as a valuable asset for sales teams, enhancing productivity, facilitating communication, and optimizing workflows to drive business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3bad045c-3d33-47cd-bafd-a99917713040.png","url":"https://www.softwareadvice.com.au/software/443258/telenotes","@type":"ListItem"},{"name":"Answerbase","position":10,"description":"Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own.\n\n\nAnswerbase allows users to use the Q&A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team.\n\n\nAnswerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ac70766-b42d-4edc-8b7d-17b11329336d.png","url":"https://www.softwareadvice.com.au/software/3891/answerbase","@type":"ListItem"},{"name":"CustomerGauge","position":11,"description":"CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey campaigns, track the accumulated retention against targets and generate customer lifecycle reports.\n\n\nAdministrators can utilize the eNPS tool to receive anonymous feedback from employees, gain insights into business operations across departments and maintain employee retention. Features of CustomerGauge include account listing, sentiment analysis, revenue reporting, single sign-on (SSO) authentication, risk assessment, predictive analytics and more. Additionally, the centralized dashboard enables teams to view customer profiles with access to stakeholders’ information, churn probability, coverage percentage and response rates.\n\n\nCustomerGauge comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, HubSpot, NetSuite, Zendesk, Microsoft Dynamics, SugarCRM and more. Pricing is available on request and support is extended via online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c14ce7d7-ec31-4ac6-952b-bba0a0b20329.png","url":"https://www.softwareadvice.com.au/software/108972/customergauge","@type":"ListItem"},{"name":"Wowdesk","position":12,"description":"WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts, administrators and external entities, it allows businesses to manage delivery service across various industries.\n\n\nKey features of WowDesk include management of complaints, knowledge base, facilities, cases and ticketing. Its self-service portals allow businesses to communicate with customers and manage relationships across email, chat, phone and social media networks. Additionally, it comes with a customizable platform, which enables agents to collaborate with subject matter experts and administrators to configure and automate structure rules as per business requirements.\n\n\nWowDesk enables businesses to provide controlled access to suppliers, auditors and third-party vendors and streamline operations related to customer servicing. WowDesk can either be deployed on-premise or hosted in the cloud. Support is available via phone, email and Skype.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/511a8aa9-1c97-43f0-a4c3-35f54e5b2676.png","url":"https://www.softwareadvice.com.au/software/75405/wowdesk","@type":"ListItem"},{"name":"Membrain","position":13,"description":"Membrain by Upstream is a cloud-based sales automation platform with CRM functionality. The solution provides pipeline management, prospecting, lead scoring, sales analytics and content management functionality.\n\n\nMembrain users can define buyer-aligned sales processes via drag and drop functionality and activate situational playbooks. The visual pipeline is meant to help sales teams visualize sales progress, monitor pipeline hygiene and track deal status in real-time, while the prospecting dashboard highlights prospect details, activities and communication.\n\n\nWith Membrain’s lead scoring functionality, users can pre-define scoring criteria, define unique qualifiers by campaign, assign qualified prospects to sales reps and auto-populate prospects from other marketing automation platforms.\n\n\nSales analytics functionality includes tools for measuring sales performance, strengths and improvement areas, objective and activity achievements, pipeline activity and key performance indicators (KPIs).\n\n\nUsers can also share training materials and sales collateral, and see when customers engage with their content. With the CRM functionality, users can store contacts, activities, documents, search accounts and add custom fields.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c95315e-1ff5-4047-9a2a-146ed6cc6025.png","url":"https://www.softwareadvice.com.au/software/140866/membrain","@type":"ListItem"},{"name":"SAM","position":14,"description":"SAM is a cloud-based, fully integrated sales and marketing system. The main features of the system include email marketing, social marketing, content marketing, direct marketing, SEO, visibility, marketing intelligence and marketing automation.\n\n\nSAM allows users to manage targeted email campaigns through one centralized service. The marketing platform gives the user the opportunity to target leads according to their status and automate follow-up. Users can engage customers, build the brand and monitor social media marketing efforts from the centralized command center. The SAM marketing platform tracks social engagement analytics and allows users to generate personalized labels and letters that are unique to each business.\n\n\nSAM visualizes social engagement analytics, so an organization knows where they stand into relation to competition. Users can automate social marketing with scheduled posts. The system is suitable for companies in a range of industries including construction, hospitality, legal, property management and software/IT.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39365985-13dd-4e09-98f6-08cb486f8e0b.png","url":"https://www.softwareadvice.com.au/software/187456/sam","@type":"ListItem"},{"name":"Centralpoint","position":15,"description":"Centralpoint, by Oxcyon is featured in Gartner’s Magic Quadrant for Digital Experience Platforms is a Microsoft based technology which be installed either on-premise or in the cloud. It is an N-Tiered, highly scalable, roles based Knowledge Management solution. It is in use by over 350 organizations worldwide, and is typically used as an enterprise grade Intranet, and/or for private, log in solutions for partners and clients.\n\nCentralpoint aggregates disparate data (structured and unstructured) automatically, via it’s scheduled Data Transfer routines. Centralpoint also provides data mining, and metadata enrichment in which to maximize federate search for all users based on their roles. Centralpoint easily integrates with back office technologies such as SharePoint,\nPeoplesoft, Workday, SAP, Oracle and others to allow for a central point of access in which to search, and monitor all user activity.\n\nCentralpoint additionally provides detailed user reporting, including online learning and gamification in which to consolidate compliance of all users. For qualified opportunities, Oxcyon is prepared to build a live, functional, proof of principal solution prior to any client’s engagement to prove it’s many capabilities... free of charge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ce6a40e7-21ce-4cb5-92da-c8ec5205fc89.png","url":"https://www.softwareadvice.com.au/software/93286/centralpoint","@type":"ListItem"},{"name":"ServiceWise","position":16,"description":"ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.\n\n\nThe solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.\n\n\nServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.\n\n\nThe solution helps businesses maintain ITIL operations and other business processes. It includes components for incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit service request., as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with list, trend, summary and distribution reports..\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/968b07b7-3690-4017-8e1b-72a14049235e.png","url":"https://www.softwareadvice.com.au/software/30481/servicewise","@type":"ListItem"},{"name":"Khoros Care","position":17,"description":"Khoros Care is a social media marketing solution that helps businesses streamline client interactions across various communication channels such as messaging, web chat, social media and peer-to-peer communities. It enables customer service agents to view, engage and resolve clients' queries on a centralized platform.\n\n\nUsing Khoros Care's advanced workflows, enterprises can automatically tag, prioritize and route incoming requests to available executives. Administrators can authenticate the identity of customers and secure confidential information via data encryption. Additionally, it allows managers to generate analytical reports and receive automated notifications regarding staff members via email, desktop or mobile alerts.\n\n\nKhoros Care facilitates integration with various third-party CRM applications such as Zendesk, Microsoft Dynamics, Salesforce and more. Users can create personalized profiles for clients with information such as interests, influence, tags and internal notes. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b2de2fe0-737b-4291-b6d0-f4030a4a93e8.png","url":"https://www.softwareadvice.com.au/software/97973/khoros-care","@type":"ListItem"},{"name":"OASIS","position":18,"description":"OASIS is a customizable ERP system for small to midsize companies. This system is customized to the company’s precise specifications and is used primarily in the retail, manufacturing, and professional services verticals.\n\n\nOASIS’ suite can be purchased all together as a single ERP solution, or conveniently as separate modules. It offers applications to help manage various aspect of your business, from human resources to customer relationship management to Business Intelligence. Some of these applications include standalone marketing and sales automation, financial accounting, supplier management, and more.\n\n\nThis system can be readily accessed via both Mac and Windows platforms, including the iPad and any mobile device. For organizations seeking a comprehensive and cost-effective solution to manage the day-to-day tasks of their business, OASIS should be included on the shortlist of systems to consider.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64038cc9-410a-4e56-ac7f-3332d6457a62.png","url":"https://www.softwareadvice.com.au/software/5863/oasis","@type":"ListItem"},{"name":"IncidentMonitor","position":19,"description":"IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud.\n\n\nThe service management framework offers ITIL process templates with an integrated workflow process designer, self-service portal and service catalog forms designer to customize and extend the solution.\n\n\nKey features include ITSM, customer service and support, help desk, service catalog, web self-service, knowledge base, live chat and field service functionality. Performance metrics are available through dashboards, canned reports, report query tool and export features. Reports are available in PDF, HTML, or XLS. The open integration functionalities enable users to broker service requests and engage partners.\n\n\nIncidentMonitor runs on a Windows operating system. Clients can access the solution remotely via mobile applications for iOS and Android devices. Support is available via online service desk, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11d10ede-52ce-4739-a940-b477ed0d2afe.png","url":"https://www.softwareadvice.com.au/software/27724/incidentmonitor","@type":"ListItem"},{"name":"eQuip","position":20,"description":"eQuip is a cloud-based enterprise asset management system that assists small to large-sized businesses with the acquisition, assignment, utilization, and disposal of assets. Its key features include barcode scanning, workflow automation, audit, and configuration management.\n\n\nThe application comes with a feature that allows operators to manage and track equipment and generate customized reports. The solution lets supervisors record and arrange inventory data based on a purchase order, fund type or location. Administrators can use the system to provide role-based access to staff members and transfer assets across multiple locations.\n\n\neQuip integrates with third-party platforms such as Active Directory, Costpoint, Oracle, Lansweeper and SCCM. The solution comes with a mobile application for Android, iOS and Windows. It is available on an annual subscription and support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9a5f8299-03c3-476b-8b0c-7037070d312e.png","url":"https://www.softwareadvice.com.au/software/83127/equip","@type":"ListItem"},{"name":"UPilot","position":21,"description":"UPilot is a cloud-based customer relationship management (CRM) solution that helps small to midsize businesses with budgeting, lead tracking and reporting. Its key features include real-time analytics, revenue control, sales pipeline and supplier management.\n\n\nThe application comes with a radar module that lets managers control multiple customer accounts, monitor team activity and analyze conversion rates. Administrators can use the solution to implement role-based access and provide data visibility for staff. With its forecasting framework, team members can calculate cash flow, manage recurring revenue and process multiple payments.\n\n\nUPilot integrates with third-party platforms such as MailChimp, Google Sheets, QuickBooks, Xero, Marketo, Asana, Slack, Outlook, Exchange Calendar and Zapier. The solution comes with an iOS application and support is provided via email and chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f0138ff-c103-4d79-8572-8b6c7e99da55.png","url":"https://www.softwareadvice.com.au/software/82407/upilot","@type":"ListItem"},{"name":"Nextiva CRM","position":22,"description":"The cloud-based CRM by Nextiva saves businesses time by consolidating all company communications into one platform. Deliver a smooth and seamless customer experience with a unified sales and service CRM.\n\n\nNextiva's CRM does more than storing contact information. Businesses can easily track leads through their sales pipeline, making sure they don't slip through the cracks. Serve customers better with a full-featured help desk that can intelligently route cases to the correct team members.\n\n\nWhat makes Nextiva's CRM attractive for businesses is how it manages all of a company's communications—phone, chat, email and chat—on one platform. No third-party integrations are needed to streamline your workflow, increase sales and deliver outstanding customer service.\n\n\nBehind the scenes, Nextiva has a powerful automation engine that can save time handling repetitive tasks. It can move leads through your pipeline, follow up on customer requests or escalate cases to specific team members.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86239cf8-27ce-460f-983b-d48675f976f4.png","url":"https://www.softwareadvice.com.au/software/90997/nextivaservicecrm","@type":"ListItem"},{"name":"Helprace","position":23,"description":"Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback portal.\n\n\nHelprace lets users organize interactions with customers and address customer feedback and questions. The solution provides customers with different reports based on response time, resolution time and customer feedback.\n\n\nIn Helprace, users can create canned responses to common questions and establish case rules. Different filters are available, so users can manage specific customer interactions.\n\n\nHelprace also provides space for customer communities: users can set up forums where customers can ask questions, and other customers can answer them. Users can monitor these conversations. The solution provides integration with applications like Facebook, Webhooks, Google Analytics and WordPress.\n\n\nHelprace is available on a monthly subscription basis that includes support via phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cba82bf-1fa9-4cca-a2a7-269e6a492e49.png","url":"https://www.softwareadvice.com.au/software/20692/helprace","@type":"ListItem"},{"name":"Zurmo","position":24,"description":"Zurmo is a customizable open-source customer relationship management (CRM) system for small businesses. It features applications for contact management, sales force automation and marketing automation. The solution enables users to track the progress of contacts throughout their lifecycle. This allows users across different departments to see where a contact came from, and where it’s going.\n\n\nZurmo’s sales application includes a configurable pipeline view with drag-and-drop opportunities, helping sales reps visualize and manage processes and deals. Marketing modules include email marketing campaigns, auto-response schedulers and template builders to generate and embed lead-capture forms on users' websites.\n\n\nZurmo offers a workflow automation functionality, such as triggered email alerts and note generation. Zurmo also includes optional gamification elements such as levelling, points and badges to recognize high performers and encourage future success. It also provides reporting features that helps users to create and share reports with create 3D graphs, pie charts, donuts and more.\n\n\n.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8de2a936-b63e-4d6b-a87a-7df14219de5c.png","url":"https://www.softwareadvice.com.au/software/4933/zurmo","@type":"ListItem"},{"name":"WebsiteAlive","position":25,"description":"WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat. The solution caters to various industries such as government, hospitality, sports, entertainment and real estate.\n\n\nWebsiteAlive offers customizable chat windows with multiple launch options like chat button, pop-ups, shareable chat links and embedded icons. Users can also create specific triggers for URLs, time duration and page visits that get shared with different departments based on the visitor’s action.\n\n\nWebsiteAlive’s email management feature saves customer queries to each agent’s inbox in case they are offline, which allows them to respond to customer’s emails once they are live and available to chat. It also offers reporting and analytics tools that help administrators to analyze chat conversations and monitor agents’ performance on the basis of number of queries taken and hours logged in.\n\n\nThe solution is compatible with both Android and iOS devices. Services are offered on a monthly subscription basis which includes support via knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0432c1ef-59c7-499e-a4c8-e92114c02cd4.png","url":"https://www.softwareadvice.com.au/software/59234/websitealive","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/3825/manufacturing/software?page=9#itemlist","numberOfItems":25}
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