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description: Page 6 - Discover the best Knowledge Base Software for your organisation. Compare top Knowledge Base Software tools with customer reviews, pricing and free demos.
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title: Page 6 - Best Knowledge Base Software - 2026 Reviews, Pricing & Demos
---

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# Knowledge Base Software

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## Products

1. [HelpSpace](https://www.softwareadvice.com.au/software/408819/helpspace) — 4.8/5 (30 reviews) — HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal i...
2. [Cayzu](https://www.softwareadvice.com.au/software/25119/cayzu) — 5.0/5 (30 reviews) — Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket mana...
3. [Modus](https://www.softwareadvice.com.au/software/110067/modus) — 4.2/5 (30 reviews) — Modus is a sales enablement and content management platform that helps businesses create a variety of interactive con...
4. [Helpshift](https://www.softwareadvice.com.au/software/136453/helpshift) — 3.9/5 (29 reviews) — Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engag...
5. [EKR Orchestra](https://www.softwareadvice.com.au/software/245894/ekr-orchestra) — 4.1/5 (29 reviews) — EKR ORCHESTRA is a document management solution that simplifies the way organizations manage and track their document...
6. [Klyck](https://www.softwareadvice.com.au/software/402277/klyck) — 4.9/5 (29 reviews) — Klyck is a modern AI-powered content and document management platform designed to eliminate confusing folder systems ...
7. [ProProfs Knowledge Base](https://www.softwareadvice.com.au/software/20932/proprofs-knowledge-base) — 4.7/5 (28 reviews) — ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help ...
8. [karmaCRM](https://www.softwareadvice.com.au/software/27572/karmacrm) — 4.5/5 (27 reviews) — KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping th...
9. [Unifyr](https://www.softwareadvice.com.au/software/354686/zift-solutions) — 4.8/5 (27 reviews) — Zift is a cloud-based channel management and marketing solution, which assists medium to large sized businesses with ...
10. [Magentrix](https://www.softwareadvice.com.au/software/140239/magnetrix-crm) — 4.7/5 (24 reviews) — Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, s...
11. [ConvergeHub](https://www.softwareadvice.com.au/software/130747/convergehub) — 4.8/5 (24 reviews) — ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and m...
12. [Soffront CRM](https://www.softwareadvice.com.au/software/2342/soffront-online) — 4.3/5 (24 reviews) — Soffront has been the leader in on-premise CRM serving hundreds of Fortune 500 companies over the last 30+ years. Sof...
13. [Snapforce](https://www.softwareadvice.com.au/software/6245/snapforce-crm) — 4.1/5 (24 reviews) — Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product i...
14. [Allbound](https://www.softwareadvice.com.au/software/17476/allbound) — 4.9/5 (23 reviews) — Allbound offers a channel management platform for organizations looking to build or expand indirect sales channels th...
15. [BlueSpice](https://www.softwareadvice.com.au/software/241976/bluespice) — 4.3/5 (22 reviews) — BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge a...
16. [Crehana](https://www.softwareadvice.com.au/software/345514/studios) — 4.1/5 (22 reviews) — Crehana is the AI-powered Human Resources software that enhances talent management and development. Our all-in-one pl...
17. [KMS Lighthouse](https://www.softwareadvice.com.au/software/13040/kms-lighthouse) — 4.5/5 (20 reviews) — KMS Lighthouse is a cloud-based knowledge management solution designed for businesses in many industries including ba...
18. [Qualaroo](https://www.softwareadvice.com.au/software/74382/qualaroo) — 4.7/5 (20 reviews) — Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through w...
19. [W3B CRM](https://www.softwareadvice.com.au/software/19727/w3bcrm) — 4.9/5 (18 reviews) — w3bCRM combines contact database and sales and project management with email marketing and invoicing functionality fo...
20. [USU Knowledge Management](https://www.softwareadvice.com.au/software/68982/knowledge-center) — 4.8/5 (18 reviews) — Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a centra...
21. [Revenue.io](https://www.softwareadvice.com.au/software/153823/ringdna) — 4.3/5 (18 reviews) — Revenue.io is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is ...
22. [ServoDesk](https://www.softwareadvice.com.au/software/179890/simplisys-service-desk) — 4.9/5 (18 reviews) — ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for...
23. [Results](https://www.softwareadvice.com.au/software/437635/results-crm) — 4.2/5 (17 reviews) — Results is an all-in-one CRM for Service Operations and Field Service Management. The award-winning software offers a...
24. [Surefyre](https://www.softwareadvice.com.au/software/53433/surefyre) — 4.6/5 (17 reviews) — Surefyre is a cloud-based customer relationship management (CRM) solution designed for the needs of insurance agents....
25. [Revamp CRM](https://www.softwareadvice.com.au/software/81774/revamp) — 3.9/5 (17 reviews) — Revamp CRM is an all-in-one CRM for your sales, marketing and e-commerce teams. You can track activities, deals and o...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Quality Management Systems](https://www.softwareadvice.com.au/directory/420/quality-management-software/software)
- [Enterprise Content Management Software](https://www.softwareadvice.com.au/directory/3485/enterprise-content-management-system/software)
- [Document Management Software](https://www.softwareadvice.com.au/directory/722/document-management/software)
- [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software)

## Links

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Nothing is more important than satisfied customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a666af78-a6d0-4255-9938-dc77ca692a84.png","url":"https://www.softwareadvice.com.au/software/408819/helpspace","@type":"ListItem"},{"name":"Cayzu","position":2,"description":"Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.\n\n\nThe software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.\n\n\nCayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries.\n\n\nWith the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4156fd01-dee2-4102-bb6b-399e489ee3ab.png","url":"https://www.softwareadvice.com.au/software/25119/cayzu","@type":"ListItem"},{"name":"Modus","position":3,"description":"Modus is a sales enablement and content management platform that helps businesses create a variety of interactive content including product demonstrations and 360-degree spin sets. It enables sales representatives to interact with clients and gain visibility into content performance and return on investments (ROIs).\n\n\nEmployees can use the application to convert static content, images, and videos into interactive product tours, animations, infographics and more. Features of Modus include badge scanning, data synchronization, collaboration, lead capturing, reporting and more. Additionally, employees can utilize the mobile applications to organize, manage and share presentations and marketing materials with sales teams and channel partners using Android and iOS devices.\n\n\nModus facilitates integration with various third-party applications such as Sitecore, OneDrive, Dropbox, SharePoint, Box and more via APIs. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13672dd4-0603-4fac-9ab6-f2e675ad3221.png","url":"https://www.softwareadvice.com.au/software/110067/modus","@type":"ListItem"},{"name":"Helpshift","position":4,"description":"Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.\n\n\nHelpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.softwareadvice.com.au/software/136453/helpshift","@type":"ListItem"},{"name":"EKR Orchestra","position":5,"description":"EKR ORCHESTRA is a document management solution that simplifies the way organizations manage and track their documents. EKR ORCHESTRA supports businesses in creating, managing and storing catalogs, technical manuals, regulatory data and other critical information on a unified portal. Users can organize information about products, processes, and procedures in an easy-to-use repository that automates many manual tasks by overseeing each stage of the document lifecycle.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13f72436-867f-4d43-b67d-f0f543c6d2e8.png","url":"https://www.softwareadvice.com.au/software/245894/ekr-orchestra","@type":"ListItem"},{"name":"Klyck","position":6,"description":"Klyck is a modern AI-powered content and document management platform designed to eliminate confusing folder systems and scattered files. Instead of digging through shared drives, teams use a clean Netflix-style content library with Amazon-like filtering to instantly find the right information. AI automatically extracts metadata, improves search accuracy, and keeps everything organized and discoverable.\n\nKlyck goes beyond storage by providing real governance and control. Workflows automate approvals and routing, forms simplify data capture, e-signatures support completion, and review reminders ensure content stays accurate, compliant, and up to date. With version control, permissions, and audit tracking built in, Klyck gives organizations a powerful yet easy-to-use way to manage documents, knowledge, and operational content in one secure platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79e7659c-8083-4b3f-b4b7-f050b3ebe1c1.png","url":"https://www.softwareadvice.com.au/software/402277/klyck","@type":"ListItem"},{"name":"ProProfs Knowledge Base","position":7,"description":"ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help centers, FAQs, documentation, manuals, and much more. \n\nSuitable for all kinds of businesses, the software can be quickly set up and configured without any specialized training or coding skills. \n\nThe tool’s vast library of templates helps you jump straight into the content creation process without worrying about the structure of documents. You can start fresh on a clean slate with its online editor or import existing files (PDF, Word docs, Excel sheets, and Powerpoint presentations) to pace up the process of creating articles. \n\nAs a fully customizable tool, it allows you to change fonts, themes, and colors and keep its styling consistent with your company's branding. If you are good at coding, you can edit the CSS and tailor the layout of the pages to your liking. You can also create a custom domain for your knowledge base and give it a unique identity. \n\nWhat more? The tool’s advanced user management system lets you exercise complete control over who can access what and perform which activities. \n\nFor example, you can set granular roles and permissions for all users. Some can be assigned the role of administrators, while others can be made to work as contributors and editors. This is a great feature that boosts collaboration in teams while ensuring that the content remains in the right hands. \n\nWith features like single sign-on and password controls, the security of your knowledge base is never compromised. With your knowledge base protected from unauthorized access, critical business information stays with the right people. \n\nAnother interesting feature of ProProfs Knowledge Base is its built-in reports that can be generated weekly, monthly, or even yearly. These reports are presented beautifully in graphical and tabular form that gives a clear picture of the knowledge gaps, failed searches, worst and top-performing articles, and a lot more. \n\nOther notable features of the tool include workflow approvals, revision history, and context-sensitive help in the form of tooltips and lightboxes. \n\nLast but not the least, this simple knowledge base tool connects beautifully with its sibling tools - ProProfs Desk and Live Chat, promising a holistic solution for your business needs. Furthermore, its external integrations with tools like Zendesk, Freshdesk, Slack, and Google Analytics, among others, can help you explore the full potential of this software. \n\nProProfs Knowledge Base comes with a trial period of 15 days that’s absolutely free of cost. Its paid plans start from $30/author/month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fd85425-389f-42c1-968d-732874a6e42d.png","url":"https://www.softwareadvice.com.au/software/20932/proprofs-knowledge-base","@type":"ListItem"},{"name":"karmaCRM","position":8,"description":"KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping them to build relationships, close deals and manage business operations.\n\n\nThe solution's Contact management functionality provides basic contact information along with contact activity and history. Contacts can be located via system-wide searches and updated with bulk operations.\n\n\nUsers can research and connect with customers via automated social profile searches, and leads can be automatically imported from the company’s website. Users can also control access rights and permissions with customizable user groups.\n\n\nTasks can be prioritized with calendars, alerts and email and SMS reminders. Users can create and maintain multiple calendars for different types of tasks or events and also customize and rearrange dashboard fields, tabs, labels and colors to suit the needs of the sales process. In addition, KarmaCRM integrates with Outlook or Gmail and has a dropbox feature to BCC emails to directly to the CRM.\n\n\nKarmaCRM is available on a monthly subscription basis that includes support via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/532c3b4f-2b51-4bf8-b5f7-da9605afc3cd.png","url":"https://www.softwareadvice.com.au/software/27572/karmacrm","@type":"ListItem"},{"name":"Unifyr","position":9,"description":"Zift is a cloud-based channel management and marketing solution, which assists medium to large sized businesses with revenue analysis and campaign management. Its key features include content marketing, analytics, a media library and lead tracking.\n\nThe application comes with a module that enables users to create partner communications such as newsletters, announcements and emails. Partners can use the media library to upload posts on social media sites. Teams can create images, PDF files and web templates for campaigns, and customize content for distribution via multiple channels. Zift lets marketing managers create digital campaigns, which include creative keywords, ad copies and landing pages.\n\nIts content management system helps partners upload files, tag media content and maintain libraries. Additionally, supervisors can generate standard reports, charts and dashboards to monitor partner activities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/617f2e50-e8e9-4ac4-8bdf-fced2bb66c1d.jpeg","url":"https://www.softwareadvice.com.au/software/354686/zift-solutions","@type":"ListItem"},{"name":"Magentrix","position":10,"description":"Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that matches the look and feel of your organization.\n\n\nMagentrix seamlessly integrates with your CRM (eg. Salesforce, Microsoft Dynamics, HubSpot) to maintain a single corporate data source. The pre-configured Salesforce integration allows companies to integrate any standard or custom Salesforce object, maintain control over user access and security and integrate CRM data based on usage.\n\n\nMagentrix is fully customizable based on needs, and users can choose what to share and how to show it. The system enables users to visualize deal cycle stages and customize content based on where partners or customers are in the cycle. A native LMS is available to train and certify partners and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/059561a8-75e4-42c8-aae9-856a45d42950.png","url":"https://www.softwareadvice.com.au/software/140239/magnetrix-crm","@type":"ListItem"},{"name":"ConvergeHub","position":11,"description":"ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. It lets users store contact lists, design campaigns and manage sales activities and leads.\n\n\nUsers can add contact details manually or import them from Microsoft Outlook. Communication summaries show contact between employees and clients. Contact lists can also be exported into Excel and PDF formats. Users can view the products or services customers have purchased, as well as marketing performance reports. Campaigns can be targeted to specific customers and sent via email, direct mail, text message and social media. The system also offers users access to email templates.\n\n\nConvergeHub’s sales dashboard offers information on deals including expected close date, leads by source, lead acquisition and deal acquisition. Users can customize dashboard settings and visualize the pipeline at various stages. The deals management module stores lead information such as account name, assignee, lead source, sales process, sales stage, deal type, deal value, expected close date and conversion probability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2518bb3-5eea-46fc-9d02-ed60a0cb71d4.png","url":"https://www.softwareadvice.com.au/software/130747/convergehub","@type":"ListItem"},{"name":"Soffront CRM","position":12,"description":"Soffront has been the leader in on-premise CRM serving hundreds of Fortune 500 companies over the last 30+ years. Soffront can be installed in your network, in private and public clouds.\n\nUsing Soffront API you can integrate with your internal software. Soffront provides complete control over your database, backup, and security. You can apply your security policy and protect your valuable data.\n\nIf you use Soffront in a public cloud like AWS, you never share your database with clients like other service providers. You always have a separate database that you can secure and fully customize.\n\nSoffront provides a complete set of customization tools. You can design databases and forms freely without any column restrictions, apply validation, and more. Use Soffront rule engine to define alerts and escalations, build quotation and communication templates, and build flexible workflows. You can white label and offer flexible customer portals.\n\nSoffront offers flexible subscription plans and complete implementation help with 24x7 technical support, saving you money.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c3069a11-57a9-4102-b739-e828a134db47.png","url":"https://www.softwareadvice.com.au/software/2342/soffront-online","@type":"ListItem"},{"name":"Snapforce","position":13,"description":"Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution.\n\n\nAt the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management.\n\n\nSnapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track previous interactions and monitor patterns.\n\n\nSnapforce will automatically log all calls made by agents from their office or morbile phones. Using this information, managers can then report on business using real-time call volume metrics.\n\n\nIt is available on a per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff6e9477-9205-4924-a56a-3cbf8d45bc7c.png","url":"https://www.softwareadvice.com.au/software/6245/snapforce-crm","@type":"ListItem"},{"name":"Allbound","position":14,"description":"Allbound offers a channel management platform for organizations looking to build or expand indirect sales channels that include resellers, distributors, VARs, agents, dealers, OEMs, ISVs and systems integrators.\n\n\nWith Allbound, users can unify sales training, promote and publicize their content and collateral and centralize their marketing content, campaigns and communication. They can also group and sequence content and resources into sales playbooks for prioritizing sales discussions, quantify learning and sales actions and qualify activities with partner reps.\n\n\nAllbound also offers functionality for showcasing social feeds directly to partners so they can learn, share and amplify messages among their networks. In turn, users receive recommendations based on the activity and interests of other partners.\n\n\nGamification functionality allows users to administer incentive programs that allow partner reps to redeem points inside of Allbound for gift cards, branded swag or other perks.\n\n\nThe solution is available on a per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/baaa559a-e8c1-4d64-8bdd-9694c351c9db.png","url":"https://www.softwareadvice.com.au/software/17476/allbound","@type":"ListItem"},{"name":"BlueSpice","position":15,"description":"BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge and quality management, technical/IT documentation, creating organizational manuals, and more. \n\nWith BlueSpice, you lay the foundation for centralized documentation, seamless organization, team collaboration, and easy retrieval of company knowledge, operational data, and ideas at any time.\n\nPerfectly suited for your quality management audits, BlueSpice helps document quality-relevant processes and provides significant value for ISO certification.\n\nFrom planning and user guidance to maintenance and repairs, BlueSpice supports technical documentation throughout the entire product lifecycle. It also optimally handles IT documentation, along with related processes, procedures, and services.\n\nWhether it's organization manuals, goals, processes, or organizational concepts, BlueSpice is your go-to software for creating and maintaining professional organizational manuals.\n\nBlueSpice is an excellent choice for implementing web-based support solutions, such as online helpdesks, ensuring that employees, customers, and partners stay consistently informed and up to date.\n\nWith BlueSpice, you gain a stable, secure, and scalable platform that sets the foundation for a modern, knowledge-driven company. As a central, cross-departmental, and cross-location solution, it serves as an alternative to intranet systems while accelerating the optimization of your corporate culture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.softwareadvice.com.au/software/241976/bluespice","@type":"ListItem"},{"name":"Crehana","position":16,"description":"Crehana is the AI-powered Human Resources software that enhances talent management and development. Our all-in-one platform integrates Team Administration, Learning, Performance, and Engagement, driving productivity and growth.\n-Team Administration: Centralize org charts, documents, onboarding, offboarding, and leave management.\n-Learning: +2,500 courses, certifications, and real-time skills assessments.\nPerformance: OKRs, competency evaluations, and AI-powered 360° feedback.\n-Engagement: eNPS and pulse surveys, recognition programs, and real-time reports.\n-+1,200 companies trust Crehana to transform their teams with cutting-edge technology. Gain actionable insights and make strategic decisions with AI-driven reports.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f1079355-416b-4e9f-b210-736036b907d6.png","url":"https://www.softwareadvice.com.au/software/345514/studios","@type":"ListItem"},{"name":"KMS Lighthouse","position":17,"description":"KMS Lighthouse is a cloud-based knowledge management solution designed for businesses in many industries including banking, insurance, retail, healthcare, and others. It provides access to relevant product and procedure information to help customer service agents answer customer queries. This solution is compatible with tablet and mobile devices. \n\n\nKMS Lighthouse offers a knowledge database that can be accessed by agents, sales teams, and engineers while they are handling different customer scenarios. It uses language search technologies to search and find relevant answers and information. The solution also offers tools for real-time product comparisons.\n\n\nKMS Lighthouse integrates with Cisco, Freshworks, Salesforce, Zendesk, plus other third-party systems. The solution also offers reports and dashboards to analyze customer trends so organizations can make informed decisions regarding customer service procedures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bf7ea3e-e6db-4070-a433-7ddc37776681.png","url":"https://www.softwareadvice.com.au/software/13040/kms-lighthouse","@type":"ListItem"},{"name":"Qualaroo","position":18,"description":"Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties and responses.\n\n\nQualaroo helps users engage with customers based on the actions they’ve taken on the app or website; segment customers on the basis of geographies; and deliver customized content. Software also features variables like search terms or time on page, and the ability to personalize surveys by adding skip logic.\n\n\nQualaroo integrates with  IBM Watson for feedback mining and visualization, and it has mobile applications for iOS and Android. Additionally, Qualaroo also provides  various services such as NPS Survey, webhooks, event and geo targeting, website overlay and design templates.\n\n\nQualaroo subscriptions are offered on a monthly basis, with the support available through email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51246d0-5852-4d37-9546-5db1614f44b8.png","url":"https://www.softwareadvice.com.au/software/74382/qualaroo","@type":"ListItem"},{"name":"W3B CRM","position":19,"description":"w3bCRM combines contact database and sales and project management with email marketing and invoicing functionality for small and mid-size businesses. Sales functionality includes a contact database, where users can record information about prospects and track which should receive follow-up. Users can also define and map lead territories and create visuals that highlight the performance of various channels. Users can also download the report in CSV format.\n\n\nProject management functionality allows users to define projects, specify start and end dates, list project leads and resources and assign tasks to team members. The project management functionality also offers an option to send invoices.\n\n\nw3bCRM provides marketing tools including newsletters, email campaigns and MailChimp integration. It has a built-in HubSpot API so users can import contact from Hubspot CRM. The Dashboard allows users to view sales results and add, edit records.\n\n\nAdditionally, w3bCRM offers online training, in-office training and video tutorials and CRM customization options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eadbb0cb-b77e-4261-ab22-78acc9d93c71.png","url":"https://www.softwareadvice.com.au/software/19727/w3bcrm","@type":"ListItem"},{"name":"USU Knowledge Management","position":20,"description":"Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications.\n\n\nKnowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors.\n\n\nKnowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base.\n\n\nIt offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebf1de02-83cd-4672-a562-f23544ca476f.jpeg","url":"https://www.softwareadvice.com.au/software/68982/knowledge-center","@type":"ListItem"},{"name":"Revenue.io","position":21,"description":"Revenue.io is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is a cloud-based platform that bridges the gap between conversation intelligence and organizational telephony.\n\n\nDesigned for businesses of all sizes, Revenue.io offers solutions including a conversation AI; a sales prospecting tool; CTI that automates log calls; an inbound sales tool and sales coaching. Revenue.io provides insights and reports to managers through call-log automation.\n\n\nThe platform enables call routing to the right representatives on the basis of conversations, prospect data and marketing sources. In addition to this, Revenue.io also features contact previews, single-line dialing, click-to-call, DialNext, IVR and dialer call recording.\n\nRevenue.io integrates with Salesforce and support is offered via phone, email, a knowledge base and an online community.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0228524c-9cbb-405d-b7ca-81b62caec7e1.jpeg","url":"https://www.softwareadvice.com.au/software/153823/ringdna","@type":"ListItem"},{"name":"ServoDesk","position":22,"description":"ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.softwareadvice.com.au/software/179890/simplisys-service-desk","@type":"ListItem"},{"name":"Results","position":23,"description":"Results is an all-in-one CRM for Service Operations and Field Service Management. \n\nThe award-winning software offers a 360-degree view of your entire organization. Streamline operations and enhance customer relationships by managing your contacts, sales, projects, scheduling, and billing with Results. \n\nResults offers seamless integration with QuickBooks and other popular apps. \n\nIn field service, our solution ensures adherence to compliance, streamlined communication, automated workflows, optimized scheduling, and real-time tracking for various field and trade services. This comprehensive suite of solutions provides operational excellence, scalability, and user-friendly interfaces, fostering success across service industries. \n\nThe Field Service Management solution also optimizes operations for office workers by automating scheduling and planning while empowering field workers with tools for estimating, invoicing, scheduling, and access to comprehensive customer views. \n\nResults Software enhances service operations by centralizing customer relationships while offering a comprehensive view of client history. Manage contacts, sales, projects, scheduling, and billing with QuickBooks and popular app integrations for enhanced efficiency. \n\nKey Features and Benefits include:\nCRM and Contact Management - Centralize client relationships with a 360-degree view. Manage prospects, sales, projects, billing, and notes, ensuring a comprehensive understanding and fostering strong client connections. \n \nScheduling and Service Delivery - Efficiently manage team workflow, oversee field operations, and ensure consistent service delivery with automated triggers. Achieve organizational alignment and operational excellence for enhanced service outcomes. \n \nEstimates and Sales Orders - Leverage sales functionality to convert leads into opportunities. Manage sales estimates, orders, and invoices to attract new customers and set them up for long-term success. \n \nProject Management - Optimize business processes with seamless onboarding for new team members. Increase profitability with a focus on key outcomes and investments for the highest impact. \n \nTime Billing and Invoicing - Capture before-and-after pictures and signatures and create quotes and invoices onsite. Ensure accurate and efficient billing processes, enhancing overall project and financial management. \n \nInventory Management - Standardize and automate key business processes to drive efficiency and consistency. Focus on key outcomes and distribute time and resources for the highest impact, leading to increased profitability. \n \nDocument Storage - Ensure easy access to essential documents, improving collaboration and providing a centralized repository for critical project information. \n \nField Services - Facilitate real-time updates from the field access live checklists, schematics, and job materials. Enhance onsite efficiency, capture crucial data, and streamline communication for effective field service operations. \n \nContacts Web Portal - Provide clients and partners with dedicated access to pertinent information, creating a transparent and collaborative environment. \n \nWorkflow Processes - Implement automated workflows to perfect business processes, fostering organizational efficiency and ensuring consistent service delivery. \n \nKey Performance Indicators (KPIs) - Monitor and measure organizational performance with robust KPI tracking, gaining actionable insights for continuous improvement and informed decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d63ac6b5-59db-43b5-b0f3-cf4307f37a82.png","url":"https://www.softwareadvice.com.au/software/437635/results-crm","@type":"ListItem"},{"name":"Surefyre","position":24,"description":"Surefyre is a cloud-based customer relationship management (CRM) solution designed for the needs of insurance agents. It is suitable for multiple types of carriers, including property, casualty, life and health care insurance providers.\n\n\nKey features include a customer information system, commission tracking, document generation, task assignment and multichannel communication. The document generation feature pulls data from the existing customer information database and helps agents prepare and send accords, new proposals and invoices.\n\n\nThe built-in progress dashboard enables agents to track their monthly progress and keep track of deals closed and commission generated. It's also able to track commission generated by third-party agents and carriers. The automatic workflow engine guides agents through various steps of completing policy - from submitting documents to communicating policy details to clients.\n\n\nSurefyre is available on per user per month subscription that includes support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9f53acc-a1e8-42d4-af89-bd31f697eeba.png","url":"https://www.softwareadvice.com.au/software/53433/surefyre","@type":"ListItem"},{"name":"Revamp CRM","position":25,"description":"Revamp CRM is an all-in-one CRM for your sales, marketing and e-commerce teams. You can track activities, deals and orders, and manage, segment and email your customers. You can also create workflow automations for everyday operations. Your account is accessible from any web browser or a mobile app (available on Android, iPhone, and iPad).\n\n\nRevamp CRM offers unlimited contacts & deals support, and you can import contacts, organizations, deals, tasks or notes from other systems (in CSV format). It can collect data automatically from more than 80 popular cloud applications either directly or through Zapier. Revamp Lead Clipper can add leads to your CRM account with just one click.\n\n\nRevamp CRM's 360-degree contact profile offers a detailed view of everything you need to know about a client or prospect including notes, emails, tickets, invoices, files and tasks. You can use the built-in powerful segmentation to make further bulk-actions, send an email campaign or run a workflow.\n\n\nEnjoy a drag & drop visual sales pipeline with customizable stages, multiple pipelines for different products and multiple currencies support. Coupled with slice and dice sales reports, task tracking and automatic follow-up reminders, making sure that you do not lose sight of your deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edc51a2d-81a8-46fa-b999-fa36b7ca2620.png","url":"https://www.softwareadvice.com.au/software/81774/revamp","@type":"ListItem"}],"numberOfItems":25}
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