---
description: Discover the best Chatbot Software for your organisation. Compare top Chatbot Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Chatbot Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

# Chatbot Software

Canonical: https://www.softwareadvice.com.au/directory/3923/chatbot/software

Page: 1 / 33\
Next: [Next page](https://www.softwareadvice.com.au/directory/3923/chatbot/software?page=2)

-----

## Products

1. [Text](https://www.softwareadvice.com.au/software/530456/Text) — 4.7/5 (32 reviews) — Text is customer service software where every conversation is a potential sale. AI agents understand who they're talk...
2. [Social Intents](https://www.softwareadvice.com.au/software/190003/social-intents) — 4.7/5 (10 reviews) — Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesse...
3. [Brevo](https://www.softwareadvice.com.au/software/18887/brevo) — 4.6/5 (3523 reviews) — Brevo Marketing Platform is an all-in-one marketing solution serving individuals, small businesses, and large enterpr...
4. [Pipedrive](https://www.softwareadvice.com.au/software/321306/pipedrive) — 4.5/5 (3063 reviews) — Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipe...
5. [Notion](https://www.softwareadvice.com.au/software/123247/notion-remote-work) — 4.7/5 (2835 reviews) — Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, recor...
6. [Writesonic](https://www.softwareadvice.com.au/software/436542/writesonic) — 4.8/5 (2102 reviews) — Writesonic is a cloud-based SEO and AI search visibility platform that serves solo marketers, agencies, startups, and...
7. [Paylocity](https://www.softwareadvice.com.au/software/4537/web-pay) — 4.3/5 (1974 reviews) — Paylocity is a cloud-based human capital management (HCM) platform serving small to large businesses across industrie...
8. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
9. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1728 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
10. [Appy Pie](https://www.softwareadvice.com.au/software/433955/appy-pie) — 4.6/5 (1394 reviews) — Appy Pie is a no-code, AI-powered platform that helps individuals, small businesses, startups, and enterprise organiz...
11. [Fin](https://www.softwareadvice.com.au/software/530033/Fin) — 4.5/5 (1153 reviews) — Fin is an AI Agent that helps CX teams deliver instant, accurate, \& personalized experiences on any channel, in o...
12. [SendPulse](https://www.softwareadvice.com.au/software/31209/sendpulse) — 4.6/5 (773 reviews) — SendPulse is an AI-driven email and chatbot marketing platform for scaling businesses. It helps you acquire, grow, an...
13. [Talkdesk](https://www.softwareadvice.com.au/software/20039/talkdesk) — 4.5/5 (734 reviews) — Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support te...
14. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (707 reviews) — Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small...
15. [Weave](https://www.softwareadvice.com.au/software/158992/weave) — 4.4/5 (700 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
16. [Lime Connect](https://www.softwareadvice.com.au/software/158509/userlike) — 4.6/5 (649 reviews) — Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central...
17. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
18. [Celoxis](https://www.softwareadvice.com.au/software/6434/celoxis) — 4.5/5 (567 reviews) — Celoxis is a powerful project management software specifically designed for medium to large organizations, combining ...
19. [Gong](https://www.softwareadvice.com.au/software/75783/gong) — 4.8/5 (561 reviews) — Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, teleco...
20. [Podium](https://www.softwareadvice.com.au/software/172279/podium) — 4.2/5 (526 reviews) — Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize busi...
21. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (487 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
22. [ChatGPT](https://www.softwareadvice.com.au/software/412748/chatgpt) — 4.4/5 (404 reviews) — ChatGPT is a chatbot software that helps you to create, deploy and manage chatbots for your business. It is a self-ho...
23. [Zenvia Customer Cloud](https://www.softwareadvice.com.au/software/390410/zenvia-conversion) — 4.1/5 (359 reviews) — Zenvia Customer Cloud is a cloud-based customer communication platform that helps small, medium, and large businesses...
24. [ExecVision](https://www.softwareadvice.com.au/software/77370/execvision) — 4.3/5 (348 reviews) — ExecVision is a cloud-based conversation intelligence platform that helps organizations train sales teams and monitor...
25. [Texta.ai](https://www.softwareadvice.com.au/software/346900/texta-ai) — 4.6/5 (346 reviews) — Texta.ai is a Generative Engine Optimization analytics platform that helps marketing teams, SEO specialists, and agen...

-----

Page: 1 / 33\
Next: [Next page](https://www.softwareadvice.com.au/directory/3923/chatbot/software?page=2)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Virtual Assistant Software](https://www.softwareadvice.com.au/directory/4488/virtual-assistant/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/3923/chatbot/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/3923/chatbot/software> |
| en | <https://www.softwareadvice.com/live-chat/chatbot-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/3923/chatbot/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/3923/chatbot/software> |
| en-IE | <https://www.softwareadvice.ie/directory/3923/chatbot/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/3923/chatbot/software> |
| fr | <https://www.softwareadvice.fr/directory/3923/chatbot/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"SoftwareAdvice Australia","url":"https://www.softwareadvice.com.au/","@id":"https://www.softwareadvice.com.au/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Chatbot Software","description":"Discover the best Chatbot Software for your organisation. Compare top Chatbot Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.com.au/directory/3923/chatbot/software","about":{"@id":"https://www.softwareadvice.com.au/directory/3923/chatbot/software#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.com.au/directory/3923/chatbot/software#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/directory/3923/chatbot/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.softwareadvice.com.au/directory/3923/chatbot/software#itemlist"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"@id":"https://www.softwareadvice.com.au/directory/3923/chatbot/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Chatbot Software","position":2,"item":"https://www.softwareadvice.com.au/directory/3923/chatbot/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Best Chatbot Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.com.au/directory/3923/chatbot/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Text","position":1,"description":"Text is customer service software where every conversation is a potential sale. AI agents understand who they're talking to, what that person is looking at, and what they've done before - and they're ready to act on it, minutes after setup.\n\nAI agents handle conversations end-to-end, from product questions and order status to returns and FAQs. Text customers see a 74% AI resolution rate versus 59% industry average, with multi-language support and automatic translation built in. But that's just the foundation.\n\nWhat makes Text different is what happens next. When a visitor hesitates at checkout, the AI steps in. When someone browses a pricing page without acting, it starts the right conversation. When a customer asks about an existing order, the AI can recommend what comes next. Your support conversations are full of buying signals — Text makes sure they don't go to waste.\n\nCustom skills make this accessible to everyone on your team. Describe what you want the AI to do in plain language, no code, no tickets to engineering. Qualify leads, capture details, offer discounts, route VIPs, create tickets. One team built their most effective skill in thirty seconds with a single sentence.\n\nWhen no one's online, the AI keeps working, qualifying visitors and collecting details so your agents pick up every conversation already knowing who the person is and what they need. During business hours, it triages by intent and routes high-value conversations to the right person. Your team wakes up to opportunities, not just a backlog.\n\nChannels and integrations: One inbox covers live chat, email, Messenger, and SMS. Shopify order data lives on every contact. Tickets and chats are unified. Copilot gives human agents reply suggestions and summaries, while workflows connect to HubSpot, Shopify, Slack, and more.\n\nTrusted by 35,000+ companies including Unilever, Wembley Stadium, and MIT\n\n\nSecurity:\n- SOC 2 audited, \n- GDPR and CCPA compliant, \n- PCI DSS certified\n\n14-day free trial, no credit card required","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10d06d1a-f4e6-4b5c-8611-ce0f6b295f67.png","url":"https://www.softwareadvice.com.au/software/530456/Text","@type":"ListItem"},{"name":"Social Intents","position":2,"description":"Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesses interact and engage with website visitors using live chat, chatbots, chat widgets, canned responses and more. Professionals can display customizable calls to action (CTAs) on websites for visitors to sign-up or share content across social media platforms before exiting.\n\nCreate ChatGPT powered chatbots trained on your own website data.  Then escalate chats from AI to humans as needed.\n\nImprove customer service and reduce support costs with hybrid AI + Human chat support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/866fe016-2f1b-4abe-8fb0-7c981828d157.png","url":"https://www.softwareadvice.com.au/software/190003/social-intents","@type":"ListItem"},{"name":"Brevo","position":3,"description":"Brevo Marketing Platform is an all-in-one marketing solution serving individuals, small businesses, and large enterprises across a wide range of industries. The software is deployed via the cloud, making it accessible from any web browser without installation. Brevo Marketing Platform includes email marketing, SMS campaigns, marketing automation, CRM, live chat, and landing page tools. Email and SMS tools let businesses reach customers directly, while automation features handle repetitive tasks like follow-ups and contact segmentation. The built-in CRM helps teams track customer relationships in one place, and live chat tools support real-time website visitor engagement. Landing page builders allow businesses to create targeted campaign pages without coding. Small businesses benefit from the free plan and straightforward setup, while larger organizations can scale with advanced automation and transactional messaging features. Support is available through email, phone, live chat, and a self-service knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/3546a99a47ca08dac662d31254fb64a9/brevo-brevo.png","url":"https://www.softwareadvice.com.au/software/18887/brevo","@type":"ListItem"},{"name":"Pipedrive","position":4,"description":"Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features.\n\nPipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.softwareadvice.com.au/software/321306/pipedrive","@type":"ListItem"},{"name":"Notion","position":5,"description":"Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calendar and more. Key features include portfolio tracker, designer templates, database management, documentation and data export.\n\nDeployed on a web-interface or on-premise platform, Notion provides businesses with a product roadmap, task lists and repository patterns, streamlining project workflows, from initiation to completion. It provides mobile applications for iOS and Android devices, which let users view and manage completed, in progress and not started tasks, even from remote locations. Additionally, it allows businesses to collaborate and perform team tasks, share meeting notes, update project expense report and maintain benefits/vacation policies.\n\nNotion comes with an application programming interface (API), which lets businesses integrate the system with several third-party integrations such as Google Sheets, Twitter, Figma and more. Pricing is available on a monthly subscription and support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.softwareadvice.com.au/software/123247/notion-remote-work","@type":"ListItem"},{"name":"Writesonic","position":6,"description":"Writesonic is a cloud-based SEO and AI search visibility platform that serves solo marketers, agencies, startups, and mid-sized businesses across industries. The platform helps teams create, optimize, and publish content designed to rank in both traditional search engines and AI-powered search results. Writesonic includes tools for keyword research, content generation, on-page SEO analysis, and brand voice customization, helping users produce consistent, search-ready content at scale. A built-in AI agent can automate content workflows, reducing manual effort for busy marketing teams. Writesonic also offers website auditing features that identify technical SEO issues and track search performance over time. The software is deployed entirely via the cloud, requiring no installation. Support is available through live chat, email, and a self-serve knowledge base, giving users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/534825c107ea22fc08068a6cdb10aef0/writesonic.png","url":"https://www.softwareadvice.com.au/software/436542/writesonic","@type":"ListItem"},{"name":"Paylocity","position":7,"description":"Paylocity is a cloud-based human capital management (HCM) platform serving small to large businesses across industries including retail, healthcare, restaurants, manufacturing, education, and nonprofits. It covers the full employee lifecycle, from recruiting and onboarding through payroll, benefits, time tracking, performance management, and learning. Finance tools include expense management, accounts payable automation, corporate cards, and procurement. IT asset management and device provisioning are also included. Paylocity is accessible via web browser and native iOS and Android mobile apps. Core features include multi-state payroll processing with audit tools, benefits administration, scheduling and labor forecasting, a learning management system with course catalog and video creation, and an employee self-service portal. A social collaboration hub supports chat, file sharing, and peer recognition. AI-powered tools assist with expense reporting, invoice processing, and employee engagement insights. Reporting dashboards and headcount planning give HR and finance leaders visibility into workforce and spend data. Global payroll supports international employees and foreign currencies. Hundreds of third-party integrations and open APIs allow the platform to connect with existing systems. Support options include dedicated implementation assistance and ongoing client partnership resources.","image":"https://images.g2crowd.com/uploads/product/image/cac7f9ce289eaae52b299fac3ae5ef66/paylocity.jpg","url":"https://www.softwareadvice.com.au/software/4537/web-pay","@type":"ListItem"},{"name":"LiveAgent","position":8,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@type":"ListItem"},{"name":"LiveChat","position":9,"description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.softwareadvice.com.au/software/27068/livechat","@type":"ListItem"},{"name":"Appy Pie","position":10,"description":"Appy Pie is a no-code, AI-powered platform that helps individuals, small businesses, startups, and enterprise organizations build native mobile apps, websites, and automated workflows without any coding. It serves a wide range of industries including restaurants, healthcare, fitness, e-commerce, education, real estate, hospitality, and media.\n\nThe software is cloud-based, with hosting and backend infrastructure included. No server setup is required. Enterprise app distribution via EMM systems is also supported.\n\nCore features include an AI app generator that converts plain-language prompts into native Android and iOS apps, a drag-and-drop editor, 200-plus built-in modules covering payments, bookings, push notifications, e-commerce, and real-time tracking, and an AI website builder that produces complete sites in approximately 60 seconds. Appy Pie Automate connects 300-plus apps through no-code workflow automation.\n\nBusinesses benefit from built-in user accounts, content management, analytics dashboards, role-based access control, and multi-user collaboration. A white-label option is available for agencies and enterprises. The platform meets GDPR, CCPA, HIPAA, SOC 2 Type II, and PCI DSS compliance standards.\n\nSupport is available around the clock via chat, email, and phone.","image":"https://images.g2crowd.com/uploads/product/image/96fae132e4a773aa4499b9e81dfe20ae/appy-pie.png","url":"https://www.softwareadvice.com.au/software/433955/appy-pie","@type":"ListItem"},{"name":"Fin","position":11,"description":"Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7.\n\nIt is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues.\n\nFin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in.\n\nIt runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening.\n\nWorks across the entire customer journey:\n\nFin is a single Agent that understands the entire customer context and history, can build a relationship with customers over time, and can transition from one use case to another – from service to sales to ecommerce – without the customer even realizing the change. The Fin family of agent roles include:\n- Fin for Service resolves customers queries and automates support processes end-to-end.\n- Fin for Sales answers product discovery questions, qualifies inbound leads, and books appointments for your sales team or guides those leads to a self-service flow.\n- Fin for Ecommerce answers questions as customers shop, recommends exactly the right product, and guides them through checkout.\n\nWhat makes Fin different:\n\n- Industry-leading performance: Fin resolves 76% of cases on average across 12,000+ customers, with many customers seeing resolution rates of over 90%. This is because Fin is powered by Apex, our proprietary models that are purpose-built for CX. Fin Apex 1.0 outperforms generic frontier models, with a 2.8% higher resolution rate and 65% fewer hallucinations on average when compared to frontier models.\n- Easy-to-launch and optimize: Fin is fast to set up and easy for anyone on your team to configure without the need for technical resources. Teams go live in days, see value quickly, and are able to continuously and easily improve Fin themselves.\n- One platform across AI & human agents: Fin is natively integrated with Intercom, but also integrates seamlessly with almost any helpdesk. This means you can manage your human team and Fin in one place, without ever having to migrate off your system of record or change your workflows.\n- An agent for customer operations: Operator is an internal agent that helps CX leaders spot problems, find opportunities to improve, and act on them. You can optimize Fin agentically and without the manual lift.\n- Full trust and control: Fin is the only AI Agent that gives you complete control over how it performs. You can configure tone, behavior, and knowledge without any technical resources. And it has a full observability and testing suite, so you can deploy changes with confidence and trust what is going live to customers.\n- One agent for the whole lifecycle: Fin is a single Customer Agent, working across the entire customer lifecycle to help sell, onboard, and deliver excellent service. All on the same shared context, history, and guidance.\n- The most experienced partner: Fin combines 15+ years experience in CX with a 60+ person cutting-edge AI team. We partner with customers for the long-term and have developed the Blueprint for success based on our own experience using Fin.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/975bf4a5-19a6-4c38-bb6d-cfe351cb8d43.png","url":"https://www.softwareadvice.com.au/software/530033/Fin","@type":"ListItem"},{"name":"SendPulse","position":12,"description":"SendPulse is an AI-driven email and chatbot marketing platform for scaling businesses. It helps you acquire, grow, and retain customers with email and chatbot conversations — powered by a built-in CRM — and streamline your sales and marketing efforts from start to finish.\n\nSendPulse features include:\n- bulk email, SMS, and Viber messaging;\n- sales pipeline automation;\n- transactional emails;\n- Facebook Messenger, Instagram, Telegram, WhatsApp, TikTok, and Viber chatbot builder (SendPulse is an official WhatsApp Business API provider and a Meta Business Partner);\n- web push notification service;\n- website builder;\n- pop-ups;\n- live chat builder;\n- CRM system;\n- online course builder and LMS;\n- AI assistant that creates content, chats with customers, and keeps your CRM up to date.\n\nNo matter which SendPulse service you choose to work with, it will feature our platform’s core components: intuitive, no-code interface; user-friendly drag-and-drop builder with extensive customization options; seamless integration of individual services within the platform; and advanced marketing and sales automation capabilities. You can seamlessly combine all services into a unified system to create automated sales pipelines, and connect 40+ tools you already use.\n\nSendPulse’s online course builder integrates various marketing and sales automation tools, allowing you to effortlessly engage new students, nurture relationships with your existing audience, and effectively monetize your expertise.\n\nSendPulse is always available on your smartphone, enabling you to monitor and manage your campaigns and automated flows, interact with your chatbot subscribers, and manage your audience from anywhere.\n\nOnline courses created with SendPulse’s course builder are also accessible on mobile devices. Education by SendPulse is a user-friendly app that allows students to take the courses they have enrolled in — even offline —, complete tests and homework, track their learning progress, communicate with instructors, and update their profiles. Once students log in to their accounts, they can continue their training anywhere from a smartphone or tablet.\n\nSendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. SendPulse has been doing business across Europe and Latin America — with an office in Brazil — for more than 11 years, and is trusted by 200,000+ customers worldwide.\n\nWith SendPulse, you can efficiently:\n- Build and segment your audience.\n- Manage all your sales and marketing activities from a single platform.\n- Bring your team on board, assign user roles, and customize access permissions to keep collaboration secure.\n- Track and analyze the effectiveness of your deals.\n- Make data-driven decisions based on actionable insights.\n- Boost your sales through personalized messaging tailored to subscribers across every stage of your sales funnel;\n- Grow average order value through upsells and repeat purchases using automated pipelines.\n\nWith SendPulse, you will get access to 24/7 live chat and email support, detailed statistics and analytics, and exceptional deliverability on every pricing plan, including Free. Our free plan has no time limit and includes 15,000 emails per month for up to 500 subscribers, while our paid subscriptions start at just $9.60 per month (Standard plan, up to 500 subscribers, billed annually; $10.80/month billed every 6 months, $12/month billed monthly).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc103341-90fc-4a5a-873f-1b7fbf6c08b5.png","url":"https://www.softwareadvice.com.au/software/31209/sendpulse","@type":"ListItem"},{"name":"Talkdesk","position":13,"description":"Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. The platform provides enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can be used with Talkdesk CCaaS or an existing third-party contact center.\n\nWith Talkdesk, teams can deliver connected voice and digital experiences, intelligently route interactions, enable self-service, improve workforce performance, guide employees in real time, and turn customer data into actionable insights. Omnichannel engagement, workforce engagement management, agent guidance, analytics, and automation come together on one platform to support customer journeys across human and AI experiences.\n\nTalkdesk CXA automates and orchestrates how customer needs are resolved across AI agents, human employees, data, knowledge, workflows, and enterprise systems. Agentic AI can reason through goals, use tools, take action, and complete multi-step work, while multi-agent orchestration coordinates specialized AI agents and human workflows across the customer journey. This can include use cases such as updating a billing record, checking a claim status, or rescheduling an appointment rather than only routing a request or generating a response. Talkdesk Data Cloud provides unified, real-time customer and enterprise data and knowledge, while guardrails, governance, observability, and human oversight help organizations maintain control as automation scales.\n\nCXA also supports a continuous automation lifecycle: organizations can analyze prior interactions and performance data to identify high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before customer deployment, orchestrate them in production, and monitor, govern, and continuously optimize performance and outcomes.\n\nOrganizations can deploy Talkdesk CCaaS and CXA together as a unified platform. Or, they can add Talkdesk CXA to an existing cloud, hybrid, or on-premises contact center, allowing teams to start with focused automation use cases and expand over time without replacing their current contact center environment.\n\nTalkdesk offers purpose-built solutions for healthcare, financial services and insurance, retail, public sector, utilities, travel and hospitality, and other industries. Industry-specific AI agents, workflows, integrations, data context, and preconfigured use cases help address customer journeys and operational requirements without starting from a blank slate.\n\nTalkdesk is well suited for midsize and enterprise organizations with complex customer experience operations, particularly those managing high interaction volumes, repetitive work, or processes that span multiple departments and systems. It helps CX, IT, and operations teams reduce manual effort and cost-to-serve, accelerate resolution, improve employee performance, and maintain governance as automation expands.\n\nTalkdesk serves customers in over 100 countries, with implementation, customer care, training, and enablement resources available to support deployment, expansion, and modernization. Its global cloud architecture includes regional data centers and active-active redundancy. Talkdesk maintains a security and compliance program that includes SOC 2, SOC 3, and ISO 27001, as well as support for GDPR requirements. Talkdesk CX Cloud Government Edition is FedRAMP Authorized for U.S. public sector organizations.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.softwareadvice.com.au/software/20039/talkdesk","@type":"ListItem"},{"name":"Birdeye","position":14,"description":"Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial services, retail, automotive, home services, real estate, dental, legal, and food and beverage industries.\n\nThe platform consolidates reviews, listings, social media, surveys, messaging, payments, and analytics into a single dashboard, removing the need for separate tools. AI-powered agents automate review requests and responses across 200+ sites, sync business profiles to 50+ directories, schedule social posts, run email and SMS campaigns, and manage customer conversations from a unified inbox. A search visibility tool tracks brand presence on AI-powered engines including ChatGPT and Google Gemini. Reporting and sentiment analysis tools help businesses benchmark reputation and monitor performance across all locations.\n\nBirdeye connects with 3,000+ third-party systems including Salesforce, HubSpot, and QuickBooks, and supports enterprise governance through role-based permissions and audit trails. The platform is accessible via web browser and iOS and Android mobile apps.\n\nSupport is available through a knowledge base, live chat, email, and phone.","image":"https://images.g2crowd.com/uploads/product/image/0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg","url":"https://www.softwareadvice.com.au/software/86768/birdeye","@type":"ListItem"},{"name":"Weave","position":15,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.com.au/software/158992/weave","@type":"ListItem"},{"name":"Lime Connect","position":16,"description":"Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. \n \nLime Connect has a powerful website messenger that companies can integrate into their website in just a few steps. \nThe live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. \nFor complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.\n \nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n \nFor Lime Connect, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Lime Connect a GDPR-compliant customer communication solution.  \n \nSince Lime Connect can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Lime Connect.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.softwareadvice.com.au/software/158509/userlike","@type":"ListItem"},{"name":"Tidio","position":17,"description":"Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions.\n\nWith Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox.\n\nAt the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses.\n\nTidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues.\n\nGet started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.softwareadvice.com.au/software/157633/tidio-chat","@type":"ListItem"},{"name":"Celoxis","position":18,"description":"Celoxis is a powerful project management software specifically designed for medium to large organizations, combining advanced features with AI-driven data insights to ensure smarter, faster decision-making. With single source of truth and centralized visibility, it offers a unified view of your projects, enabling better collaboration and more informed decision-making. The platform’s unique KPIs, coupled with its ease of use, empower teams to manage projects with greater precision and efficiency. Whether you need robust scheduling, resource allocation, or financial tracking, Celoxis delivers comprehensive solutions that scale with your business.\n\nOffering a comprehensive suite of tools like interactive Gantt charts, real-time dashboards, and sophisticated resource management, Celoxis ensures complete visibility and control over your projects. Its AI-driven insights go beyond basic tracking, helping teams predict risks, optimize resource allocation, and make proactive, data-driven decisions that guarantee projects are completed on time and within budget.\n\nWhether managing multiple project dependencies, balancing resource workloads, or tracking financials, Celoxis seamlessly integrates these tasks. Its intelligent automation reduces manual effort by handling repetitive tasks like reminders and status updates. \n\nProactive risk management flags potential issues, while predictive analytics help with smarter planning and better outcomes. Celoxis integrates effortlessly with tools like Salesforce, QuickBooks, and Microsoft Project, centralizing workflows and boosting team collaboration. \n\nCustomizable dashboards and reports let you tailor views to your specific needs, providing actionable insights that enhance decision-making. Whether you choose cloud-based or on-premise deployment, Celoxis scales with your organization, making it suitable for industries like IT, consulting, construction, and finance.\n\nThe platform blends simplicity and sophistication. It’s user-friendly and requires minimal onboarding, while offering advanced tools like earned value analysis (EVA), milestone tracking, and real-time variance reporting for project managers. Celoxis empowers teams to not just track projects, but optimize processes, improve collaboration, and achieve strategic objectives.\n\nBy leveraging AI insights, streamlining workflows, and enabling data-driven decisions, it turns project management into a strategic advantage, delivering consistent results and maximizing ROI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e99765c-75ea-4a05-98ff-4d9a7288e686.png","url":"https://www.softwareadvice.com.au/software/6434/celoxis","@type":"ListItem"},{"name":"Gong","position":19,"description":"Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, telecommunications, professional services, financial services, healthcare, and manufacturing. It serves businesses of all sizes, with strong adoption among mid-market and enterprise organizations, and is used by more than 5,000 companies globally.\n\nThe platform automatically records and transcribes calls, emails, and meetings, then logs activity directly into connected CRM systems to reduce manual data entry. Core features include AI-powered forecasting using 300-plus signals from real customer conversations, pipeline and deal tracking with full customer context, and sales engagement tools for account-based outreach. Gong also provides coaching tools such as call review, scorecards, and AI-generated highlights to help managers develop reps without added overhead.\n\nSales enablement, pipeline management, forecasting, and engagement are consolidated into one platform, giving revenue teams a unified view of deals and accounts. AI agents automate tasks including follow-ups, pipeline updates, and forecast corrections.\n\nSupport is available via a knowledge base and customer support channels. Gong complies with SOC 2 Type II, GDPR, and CCPA standards.","image":"https://images.g2crowd.com/uploads/product/image/ba7ec16c546d0110cfe515805013d68d/gong.png","url":"https://www.softwareadvice.com.au/software/75783/gong","@type":"ListItem"},{"name":"Podium","position":20,"description":"Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize businesses, including auto dealerships, home services, retail, dental and healthcare practices, and medical spas. It consolidates text, phone, email, and social messages into a single inbox, reducing the need for multiple tools.\n\nCore features include an AI-powered agent that responds to inbound leads around the clock, qualifies inquiries, books appointments, and follows up with past customers without staff involvement. A VoIP phone system handles call routing, recording, transcription, and automatically texts missed callers to reduce lost leads. Review management automates invite and reminder texts and generates responses for Google and Facebook listings. Payments can be collected via text-based invoice links, tap-to-pay on iOS and Android, or in-store card readers, all within the same platform. Bulk SMS and MMS campaigns support segmented outreach with compliance controls. The platform integrates with over 200 third-party tools, including QuickBooks, Salesforce, and Mailchimp.\n\nPodium is accessible via web browser, iOS and Android mobile apps, and a Windows desktop app. Support options include a knowledge base, live chat, email, and phone support.","image":"https://images.g2crowd.com/uploads/product/image/8adaf9cae4d6226e062076492066232e/podium.png","url":"https://www.softwareadvice.com.au/software/172279/podium","@type":"ListItem"},{"name":"Five9","position":21,"description":"Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. \n\n\nPowered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. \n\n\nThe AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. \n\n\nFive9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. \n\n\nThe contact center can be up and running in a matter of days and can be scaled up or down based on business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.softwareadvice.com.au/software/20063/five9","@type":"ListItem"},{"name":"ChatGPT","position":22,"description":"ChatGPT is a chatbot software that helps you to create, deploy and manage chatbots for your business. It is a self-hosted software and can be deployed on Google Cloud, Microsoft Azure, or Amazon AWS.\n\nWith ChatGPT, users can create and manage different chatbots, which can be available on the web, mobile, or desktop devices. Companies can also analyze data collected from chatbot interactions and use it to understand customer behavior better and provide them with an excellent experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5747618c-7ace-46db-bd4b-7a35a5aaeb51.png","url":"https://www.softwareadvice.com.au/software/412748/chatgpt","@type":"ListItem"},{"name":"Zenvia Customer Cloud","position":23,"description":"Zenvia Customer Cloud is a cloud-based customer communication platform that helps small, medium, and large businesses manage interactions across multiple channels, including SMS, WhatsApp, email, and voice. Businesses in retail, financial services, and other customer-facing industries can use Zenvia Customer Cloud to centralize conversations, automate messaging workflows, and track customer engagement in one place. Core features include multi-channel messaging, contact management, campaign automation, and analytics dashboards that give teams a clear view of communication performance. These tools help businesses send timely, targeted messages and monitor results without switching between separate systems. The platform is deployed via the cloud, so no installation is required. Support is available through email, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/3f09b42ce001460f5cf52edda25c8cc2/zenvia-customer-cloud.png","url":"https://www.softwareadvice.com.au/software/390410/zenvia-conversion","@type":"ListItem"},{"name":"ExecVision","position":24,"description":"ExecVision is a cloud-based conversation intelligence platform that helps organizations train sales teams and monitor performance. It is primarily designed to transcribe calls and provide managers key metrics.\n\n\nFirms can use the artificial-intelligence based transcription functionality to record calls, gather valuable insights and query call data based on keywords, sentiment and calls stages. ExecVision is equipped with a tracking and reporting module to measure the development of representatives over time. Additional features include libraries, searching, commenting, sharing, tracking, a mobile app, scoring and coaching.\n\n\nExecVision integrates with applications such as Fenero, Amazon S3, Box, Call Recording Center, Cisco, ClearSlide, ConnectLeader, DialSource, Google Drive, DropBox and Microsoft Dynamics. It is available on a monthly subscription basis and support is provided via email and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58777348-1c95-4135-9671-544912f3dd97.png","url":"https://www.softwareadvice.com.au/software/77370/execvision","@type":"ListItem"},{"name":"Texta.ai","position":25,"description":"Texta.ai is a Generative Engine Optimization analytics platform that helps marketing teams, SEO specialists, and agencies track how their brands appear in AI-generated search results. The software is cloud-based, making it accessible from any web browser without installation. Texta.ai monitors brand mentions across AI-powered search engines, measures visibility scores, and provides actionable insights to help businesses improve their presence in AI-driven answers. Core features include brand tracking, competitor analysis, keyword monitoring, and visibility reporting. Small to mid-sized businesses and digital marketing agencies can use these tools to understand how AI search engines reference their content and identify gaps in their optimization strategy. Support is available via email and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/3550ad580d64c7bdd728c149c500194f/texta-ai.png","url":"https://www.softwareadvice.com.au/software/346900/texta-ai","@type":"ListItem"}],"numberOfItems":25}
</script>