---
description: Discover the best Conversational AI Platforms for your organisation. Compare top Conversational AI Platforms tools with customer reviews, pricing and free demos.
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title: Best Conversational AI Platforms - 2026 Reviews, Pricing & Demos
---

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# Conversational AI Platforms

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## Products

1. [ChatBot](https://www.softwareadvice.com.au/software/172837/chatbot) — 4.6/5 (66 reviews) — ChatBot.com is a no-code chatbot builder for automated customer conversations, part of the Text.com customer service ...
2. [livepro](https://www.softwareadvice.com.au/software/48737/livepro) — 4.8/5 (182 reviews) — livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the...
3. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24185 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1787 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
5. [Fathom](https://www.softwareadvice.com.au/software/423207/fathom) — 5.0/5 (809 reviews) — Fathom serves as an AI meeting assistant, capturing, transcribing, and summarizing meetings. The application allows u...
6. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (705 reviews) — Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sut...
7. [Dialpad](https://www.softwareadvice.com.au/software/74028/dialpad) — 4.2/5 (570 reviews) — Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action a...
8. [Qlik Sense](https://www.softwareadvice.com.au/software/5845/qlik-sense) — 4.5/5 (262 reviews) — Qlik Sense is a business intelligence (BI) and visual analytics platform that supports a range of analytic use cases....
9. [Salesloft](https://www.softwareadvice.com.au/software/169741/salesloft) — 4.3/5 (232 reviews) — Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more reve...
10. [Gemini](https://www.softwareadvice.com.au/software/446943/gemini) — 4.6/5 (83 reviews) — Gemini is an artificial intelligence chatbot designed to enhance creativity and productivity. This tool offers assist...
11. [Wing](https://www.softwareadvice.com.au/software/224578/wing) — 4.8/5 (73 reviews) — Wing has the world's best talent ready for you\! Use your dedicated assistant to help you focus on your core activitie...
12. [Kenyt AI Agents](https://www.softwareadvice.com.au/software/242961/kenyt-ai) — 4.5/5 (67 reviews) — Kenyt is a platform that helps businesses improve customer engagement with chatbots and artificial intelligence. The ...
13. [Text](https://www.softwareadvice.com.au/software/530456/Text-App) — 4.7/5 (30 reviews) — Text is customer service software where every conversation is a potential sale. AI agents understand who they're talk...
14. [ElevenLabs](https://www.softwareadvice.com.au/software/515403/ElevenLabs) — 4.7/5 (25 reviews) — ElevenLabs is a cutting-edge AI voice generator platform that transforms written text into realistic spoken audio. Wi...
15. [DealCloud](https://www.softwareadvice.com.au/software/115695/dealcloud) — 4.5/5 (21 reviews) — DealCloud is a financial CRM and fund management solution that helps businesses handle processes related to fundraisi...
16. [ZyraTalk](https://www.softwareadvice.com.au/software/250420/zyratalk) — 4.7/5 (17 reviews) — ZyraTalk is an AI customer service solution that transforms the way businesses engage with their customers. By harnes...
17. [SAS Viya](https://www.softwareadvice.com.au/software/396214/sas-viya) — 4.4/5 (12 reviews) — SAS Viya is a cloud-native platform designed for data analytics, machine learning and data management. It supports or...
18. [Social Intents](https://www.softwareadvice.com.au/software/190003/social-intents) — 4.7/5 (10 reviews) — Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesse...
19. [Velaro](https://www.softwareadvice.com.au/software/160198/velaro) — 3.9/5 (9 reviews) — Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single wor...
20. [Moveo.AI](https://www.softwareadvice.com.au/software/366930/moveo-ai) — 5.0/5 (9 reviews) — Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade plat...
21. [Hal9](https://www.softwareadvice.com.au/software/420497/hal9) — 4.5/5 (8 reviews) — Hal9 leverages the power of generative and conversational AI helps data enthusiasts and business professionals seekin...
22. [Zendesk AI](https://www.softwareadvice.com.au/software/450123/Zendesk-AI) — 4.6/5 (8 reviews) — Zendesk AI sits at the core of Zendesk, enhancing every aspect of the customer experience. It transforms basic bots i...
23. [Qiscus](https://www.softwareadvice.com.au/software/345457/qiscus) — 4.4/5 (7 reviews) — Qiscus is a customer communications management solution designed to help businesses manage customer data, leads, omni...
24. [moinAI](https://www.softwareadvice.com.au/software/248290/moin-ai) — 5.0/5 (6 reviews) — moinAI is an elevated FAQ chat system and it lets admins plan responses. The software aims at making users believe th...
25. [VIVI](https://www.softwareadvice.com.au/software/417449/vivi) — 4.0/5 (4 reviews) — VIVI is a conversational AI platform that uses generative AI and natural language processing to create realistic and ...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Business Intelligence (BI) Tools](https://www.softwareadvice.com.au/directory/4336/bi/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

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The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.softwareadvice.com.au/software/154669/slack","@type":"ListItem"},{"name":"LiveAgent","position":4,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@type":"ListItem"},{"name":"Fathom","position":5,"description":"Fathom serves as an AI meeting assistant, capturing, transcribing, and summarizing meetings. The application allows users to concentrate on the discussions rather than note-taking.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8880bb36-4fe3-4356-8866-76a89e224291.jpeg","url":"https://www.softwareadvice.com.au/software/423207/fathom","@type":"ListItem"},{"name":"Birdeye","position":6,"description":"Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.\n\nAI Coworkers → Do the Jobs\nJay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner.\n\nAgents → Do the Work\nEach coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard.\n\nEnterprise-Ready → Built for Scale\nSSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. 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Dialpad Connect unifies business phone, messaging, and video meetings into a single, AI-powered workspace, giving every team, not just customer-facing ones, one place to communicate and collaborate. Dialpad Contact Center takes that same agentic intelligence and applies it to customer support and sales at scale, functioning as one of the industry's first Agentic AI contact centers. It unifies voice, digital channels, and human agents in one system, autonomously resolving up to 80% of customer issues while giving human agents full context on the interactions that still need a personal touch.\n\nWhat sets Dialpad apart is how deeply connected its intelligence is. Every call, chat, and interaction feeds a single, compounding intelligence layer, one already built on more than 775 million AI-generated recaps and counting, instead of leaving voice and business data siloed across disconnected systems. That means real-time transcription and summaries, live coaching cues for sales and support reps, sentiment and quality insights, and operational visibility that improves the longer the platform is in use, not just at rollout.\n\nSecurity and governance are built in rather than bolted on. Dialpad's Guardian layer oversees AI behavior across the platform, giving IT and compliance teams the visibility and control needed to deploy Agentic AI at enterprise scale with confidence. And rather than asking organizations to adopt AI on faith, Dialpad's Proving Ground lets prospective customers pilot the platform and validate real-world ROI before committing to a full rollout.\n\nDialpad integrates with the tools teams already rely on, including CRMs like Salesforce, helpdesk platforms like Zendesk, and collaboration tools like Slack, so conversation data and AI-generated insights flow into existing workflows instead of living in a separate silo. This makes it easier for sales, support, IT, and revenue teams to adopt Dialpad without ripping out their existing tech stack.\n\nDialpad is built for mid-market and enterprise organizations that are modernizing how they communicate with customers and each other, from inside sales teams that need real-time coaching and CRM context, to support organizations looking to resolve a majority of tickets autonomously, to IT leaders consolidating tool sprawl into a single, secure, AI-native platform. 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The solution comes in three different editions - Qlik Sense Enterprise, Business, and Team. Qlik Sense can be deployed in the cloud or on-premises.\n\n\nQlik Sense sets the benchmark for third-generation analytics platforms, empowering everyone in organizations to make data-driven decisions.  People of all skill levels get unmatched analytical power, with unique associative exploration and search, AI-powered insight suggestions, AI-accelerated creation and data prep, advanced analytics integration, and natural-language, conversational interaction. They can easily share and communicate the insights they discover and get answers anywhere they work – with fully interactive and secure online and offline mobility. And for the enterprise, you get a true platform with open and standard APIs for customization and extension, powerful data integration and connectivity, centralized management and governance, and a Kubernetes based SaaS / multi-cloud architecture driving scalability across combinations of on-premise, private, and public cloud environments.\n\n\nThe Qlik Sense system offers data visualization and discovery for individuals and teams. The software's data discovery tool helps businesses of all sizes explore simple and complex data and find all possible associations in their datasets. With the drag and drop interface, users can create interactive data visualizations to present the outcome in a story form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76cb11aa-aaa5-425b-b763-b1b2fc58dbd3.jpeg","url":"https://www.softwareadvice.com.au/software/5845/qlik-sense","@type":"ListItem"},{"name":"Salesloft","position":9,"description":"Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/929f2a73-02d9-4447-b9df-558b65f0e758.png","url":"https://www.softwareadvice.com.au/software/169741/salesloft","@type":"ListItem"},{"name":"Gemini","position":10,"description":"Gemini is an artificial intelligence chatbot designed to enhance creativity and productivity. This tool offers assistance in various areas such as writing, planning, and learning, leveraging Google's advanced artificial intelligence technology.\n\nGemini is suitable for a wide range of users, including students and professionals. It offers customized support for tasks ranging from brainstorming ideas to structuring essays. The chatbot's conversational interface allows for easy and engaging interaction.\n\nGemini's key features include a Google AI engine, specialized tools for writing and planning, and a wealth of learning content. Users can engage in natural conversations with the chatbot to refine ideas, receive writing feedback, and create outlines. Gemini also offers learning support, with the ability to explain concepts, provide practice questions, and generate quizzes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ceb5770a-2976-4a1f-bb32-2c79ca887424.png","url":"https://www.softwareadvice.com.au/software/446943/gemini","@type":"ListItem"},{"name":"Wing","position":11,"description":"Wing has the world's best talent ready for you!\n\nUse your dedicated assistant to help you focus on your core activities by having them take over busy work such as Basic Research, Data Entry, Social Media Management, Lead Generation, etc. \n\nAdditional services like specialized assistants, receptionists, or sales agents allow small business teams to delegate menial work and focus on their core activities. \n\nAt Wing, every client has a dedicated Client Success Manager to help delegate work. Software tools like Workflows and Credentials Manager make interacting with Wing's remote talent efficient and secure. It includes various productivity enhancers like different task views, a file upload section, and message bookmarks, which help optimize tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/019a8439-5306-46a9-9dfc-7a6b9d99013b.png","url":"https://www.softwareadvice.com.au/software/224578/wing","@type":"ListItem"},{"name":"Kenyt AI Agents","position":12,"description":"Kenyt is a platform that helps businesses improve customer engagement with chatbots and artificial intelligence. The Kenyt platform provides the opportunity to build conversational interfaces, product suggestions and more.\n\nKenyt features an AI-powered platform that allows companies to deploy bots on their website, allowing visitors to interact with brands in a more natural way. Customers can interact with our chatbots to get help, book an appointment or order a product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2710a782-7630-4953-af72-63a6421ef9c2.png","url":"https://www.softwareadvice.com.au/software/242961/kenyt-ai","@type":"ListItem"},{"name":"Text","position":13,"description":"Text is customer service software where every conversation is a potential sale. AI agents understand who they're talking to, what that person is looking at, and what they've done before - and they're ready to act on it, minutes after setup.\n\nAI agents handle conversations end-to-end, from product questions and order status to returns and FAQs. Text customers see a 74% AI resolution rate versus 59% industry average, with multi-language support and automatic translation built in. But that's just the foundation.\n\nWhat makes Text different is what happens next. When a visitor hesitates at checkout, the AI steps in. When someone browses a pricing page without acting, it starts the right conversation. When a customer asks about an existing order, the AI can recommend what comes next. Your support conversations are full of buying signals — Text makes sure they don't go to waste.\n\nCustom skills make this accessible to everyone on your team. Describe what you want the AI to do in plain language, no code, no tickets to engineering. Qualify leads, capture details, offer discounts, route VIPs, create tickets. One team built their most effective skill in thirty seconds with a single sentence.\n\nWhen no one's online, the AI keeps working, qualifying visitors and collecting details so your agents pick up every conversation already knowing who the person is and what they need. During business hours, it triages by intent and routes high-value conversations to the right person. Your team wakes up to opportunities, not just a backlog.\n\nChannels and integrations: One inbox covers live chat, email, Messenger, and SMS. Shopify order data lives on every contact. Tickets and chats are unified. Copilot gives human agents reply suggestions and summaries, while workflows connect to HubSpot, Shopify, Slack, and more.\n\nTrusted by 35,000+ companies including Unilever, Wembley Stadium, and MIT\n\n\nSecurity:\n- SOC 2 audited, \n- GDPR and CCPA compliant, \n- PCI DSS certified\n\n14-day free trial, no credit card required","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10d06d1a-f4e6-4b5c-8611-ce0f6b295f67.png","url":"https://www.softwareadvice.com.au/software/530456/Text-App","@type":"ListItem"},{"name":"ElevenLabs","position":14,"description":"ElevenLabs is a cutting-edge AI voice generator platform that transforms written text into realistic spoken audio. With their advanced deep learning models, they provide high-quality audio output, emotion mapping, and a wide range of vocal choices. Users can customize the voice style and language to create captivating audio experiences for various purposes such as videos, audiobooks, gaming, and AI chatbots.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cfa9fcd-08eb-444f-8473-dc1d9b39a41a.jpeg","url":"https://www.softwareadvice.com.au/software/515403/ElevenLabs","@type":"ListItem"},{"name":"DealCloud","position":15,"description":"DealCloud is a financial CRM and fund management solution that helps businesses handle processes related to fundraising, financial deals, regulatory compliance and more. The relationship management module enables organizations to configure user permissions, create organizational strategies and record client/lead interactions in a centralized repository.\n\n\nUsing DealCloud’s pipeline management functionality, administrators can configure workflows, dashboards, reports and notifications for team members and business units. Features include collaboration, analytics, email marketing, custom forms, risk assessment and more. Additionally, the platform allows supervisors to run promotional email campaigns, manage leads and view engagement metrics including the open or click rates of emails.\n\n\nDealCloud comes with an application programming interface (API), which allows businesses to integrate the system with several third-party applications, such as Workday, Tableau, Taiga and more. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c49a400c-8cf5-4730-86a2-7162dd0e9bbd.png","url":"https://www.softwareadvice.com.au/software/115695/dealcloud","@type":"ListItem"},{"name":"ZyraTalk","position":16,"description":"ZyraTalk is an AI customer service solution that transforms the way businesses engage with their customers. By harnessing the power of AI automation, ZyraTalk empowers businessesany questions.  Whether it's new customer leads, resolving support inquiries, or even streamlining the hiring process, ZyraTalk's cutting-edge AI technology is designed to automate conversations for every scenario. This innovative platform enables businesses to deliver instant answers and unparalleled support to their customers.\n\nAt the heart of ZyraTalk lies the Playground, an immersive feature that allows users to experience mind-blowing AI capabilities firsthand. By selecting various categories such as Plumbing/HVAC, Marketing Agency, Medical, Legal, or even building custom AI, users can witness the true potential of ZyraTalk's AI technology in action. The Playground serves as a dynamic showcase, demonstrating how ZyraTalk seamlessly automates complex tasks and opens up a world of possibilities.\n\nZyraTalk caters to a wide range of use cases, making it a versatile solution for diverse business needs. By automating customer support, businesses can provide instant responses and resolutions to customer inquiries, ensuring an efficient support experience. Leveraging ZyraTalk's AI automation for lead capture has shown to increase online leads by up to 20%, empowering businesses to expand their customer base and drive growth. Furthermore, ZyraTalk streamlines the hiring process by automating specific aspects, allowing companies to efficiently qualify candidates and optimize their hiring workflows.\n\nThe exceptional quality of ZyraTalk's service has earned it high praise from both partners and customers. With its quick and efficient customer support, ZyraTalk is a trusted partner for businesses, promptly addressing their needs and ensuring a smooth user experience. Danielle Rao, VP of Operation & Marketing at GP Voice, testifies to the value of ZyraTalk's AI chat service, highlighting its worth as an investment and the outstanding support it delivers.\n\nBecoming a partner of ZyraTalk opens up a world of opportunities for businesses. The Partner Program offers an enticing 20% lifetime revenue share on all accounts, ensuring ongoing success and rewards for partners and their clients. By joining forces with ZyraTalk, businesses can entrust the management of marketing collateral, onboarding, customer support, and billing to the platform, allowing them to focus on their core expertise. Exclusive access to the partner portal provides valuable insights into clients' performance, enabling partners to make data-driven decisions. Additionally, ZyraTalk offers co-marketing opportunities, showcasing partners on its blog, LinkedIn posts, webinars, and other channels to amplify brand exposure and drive growth.\n\nIn conclusion, ZyraTalk stands as the ultimate AI customer service solution, revolutionizing conversations and elevating customer experiences. With its capabilities, diverse use cases, and partner benefits, ZyraTalk is the go-to platform for businesses seeking to harness the power of AI automation and deliver great customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2c35fca-f504-4b13-9fb8-f09c3e45ebf9.png","url":"https://www.softwareadvice.com.au/software/250420/zyratalk","@type":"ListItem"},{"name":"SAS Viya","position":17,"description":"SAS Viya is a cloud-native platform designed for data analytics, machine learning and data management. It supports organizations in industries such as banking, insurance, healthcare, manufacturing and telecommunications. The platform covers the entire analytics lifecycle, from data integration to model deployment and operational decision-making.\n\nIt provides comprehensive data management with access to various data sources and platforms, along with built-in governance, lineage tracking and auditability. The platform includes tools for data mining, machine learning and statistical modeling, accessible through visual and code-based interfaces. Features include automated machine learning, computer vision, forecasting and optimization. SAS Viya Copilot offers AI-powered assistance for data and AI-related tasks.\n\nThe platform includes AI governance tools for fairness testing, bias detection, model explainability and compliance with regulatory requirements. It supports real-time event detection and integrates intelligence into workflows using business rules and decision governance. SAS Viya operates on cloud environments such as AWS, Azure and Google Cloud Platform, as well as on-premises setups. It is designed to enable collaboration among IT teams, data scientists and business users within a unified environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22936991-b5fd-4428-8f97-fdcb44259d5d.jpeg","url":"https://www.softwareadvice.com.au/software/396214/sas-viya","@type":"ListItem"},{"name":"Social Intents","position":18,"description":"Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesses interact and engage with website visitors using live chat, chatbots, chat widgets, canned responses and more. Professionals can display customizable calls to action (CTAs) on websites for visitors to sign-up or share content across social media platforms before exiting.\n\nCreate ChatGPT powered chatbots trained on your own website data.  Then escalate chats from AI to humans as needed.\n\nImprove customer service and reduce support costs with hybrid AI + Human chat support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/866fe016-2f1b-4abe-8fb0-7c981828d157.png","url":"https://www.softwareadvice.com.au/software/190003/social-intents","@type":"ListItem"},{"name":"Velaro","position":19,"description":"Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single workspace. Velaro helps you resolve issues faster, capture more leads, and deliver consistent service across every channel without juggling multiple tools. From the first touch to long-term loyalty, you can manage every conversation, track progress, and create customer journeys that match how your business works.\n\n- AI Chatbots and Hybrid Automation: \nGive customers immediate answers with AI chatbots trained on your business content, including documents, URLs, and knowledge base articles. Conversational chatbots can handle open-ended questions or follow structured workflows for tasks like order tracking, appointment scheduling, or troubleshooting. In the same conversation, customers can move from AI bot to a live agent without losing context. This hybrid approach helps you automate where it makes sense, while keeping human support available for more complex needs.\n\n- Workflow Builder: \nPlan and automate customer journeys with Velaro’s visual workflow builder. Map out steps, set conditions, trigger actions, and create automation logic without coding. From lead capture to follow-ups, you can customize every step of the process to match how your business runs.\n\n- Unified Inbox for All Channels: \nManage conversations from chat, SMS, WhatsApp, Messenger, and IVR in one centralized inbox. Agents see full contact details, conversation history, and related records in the same view, so they always have the context they need. AI writing assistance helps craft consistent, accurate replies quickly, while automation rules route messages to the right person.\n\n- Messaging, Voice, and Surveys:\nSend and receive messages through SMS and apps like WhatsApp and Messenger. Handle inbound voice requests through IVR and easily set up pre-chat and post-chat surveys to gather customer feedback or collect key details.\n\nKey Features\n\t• Automated conversation routing and agent transfers\n\t• Specialized AI agents trained for specific topics\n\t• Suggested replies and questions to improve conversation flow\n\t• Lead qualification based on visitor behavior or responses\n\t• Custom cards and widgets for the chatbot welcome screen\n\t• Ticketing and case management for high-priority issues\n\t• Contact management with full interaction history\n\t• Performance insights to track chat, agent, and bot metrics\n\t\n- CRM Integrations and API Access:\nVelaro connects with the tools you already use, including NetSuite, Microsoft Dynamics, and other popular CRMs. You can sync customer data automatically, trigger updates, and manage follow-ups without manual entry. Open API access provides flexibility for custom connections.\n\n- Security and Compliance:\nDesigned for businesses that take data security seriously, Velaro includes encryption, role-based access control, and compliance-ready features for regulated industries.\n\n- Built for teams of all sizes: \nFrom small support teams to enterprise contact centers,  Velaro adapts to the way you work. Give customers faster answers, keep every interaction connected, and create service experiences that keep them coming back.\n\nTurn conversations into better experiences, all in one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d6c33f5f-2f34-49c2-8261-e4543753bee7.png","url":"https://www.softwareadvice.com.au/software/160198/velaro","@type":"ListItem"},{"name":"Moveo.AI","position":20,"description":"Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade platform, driven by generative AI and proprietary Large Language Models (LLMs), redefines data processing, enabling the automation of a wide array of business processes.\nAt the core of Moveo's capabilities are our proprietary LLMs, ensuring unparalleled data security and reliability. Hosted privately, these LLMs are finely tuned specifically for business conversations, surpassing third-party models like GPT-4. With an impressive 99% uptime, Moveo.AI guarantees uninterrupted and secure interactions, prioritizing the confidentiality of your data.\n\nSupporting 21 languages, the platform facilitates human-like conversations globally. The NLP chatbots excel in accurately predicting intents, identifying inaccuracies, and delivering hyper-personalized experiences.\n\nThe platform's self-learning capabilities are powered by deep learning algorithms, continuously improving by leveraging insights from past interactions. Moveo's virtual agents optimize intent recognition, propose new intents through training phrases, and fine-tune performance using data from existing sources, ensuring ongoing enhancement in addressing customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/319d504f-91f4-415f-911a-1352c87df64e.jpeg","url":"https://www.softwareadvice.com.au/software/366930/moveo-ai","@type":"ListItem"},{"name":"Hal9","position":21,"description":"Hal9 leverages the power of generative and conversational AI helps data enthusiasts and business professionals seeking deeper insights engage with and derive value from data. Through natural language conversations, users can ask data-related questions and receive instant insights through facts, charts, graphs, maps, and tables. \n\nThe platform provides a user-friendly interface that makes data exploration and sharing seamless among team members, enabling collaboration and informed decision-making. Hal9 allows businesses to process data from various sources, including databases accessed remotely or locally within the company's cloud, and support static files like CSVs. With its scalable Kubernetes architecture, Hal9 helps administrators accommodate multiple number of users and ensures access for viewer roles, making data-driven exploration accessible to all. \n\nThe AI-enabled platform allows business owners to perform data analytics by generating code written in the same language (SQL and Python) the data team speaks. Other drag-and-drop tools help users create black boxes that cannot be audited by experts or scaled up by engineers.\n\nHal9 is currently focused on descriptive questions (which are answered with historical data) but is developing support for predictive questions to enable forecasting and estimations about the future. Hal9 also generates Python code which allows users to harness Python's power for machine learning and heavy statistical processing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/517dac1e-398e-4de8-9cb1-ee08a1809bd9.png","url":"https://www.softwareadvice.com.au/software/420497/hal9","@type":"ListItem"},{"name":"Zendesk AI","position":22,"description":"Zendesk AI sits at the core of Zendesk, enhancing every aspect of the customer experience. It transforms basic bots into autonomous AI agents, gives human agents new productivity tools, and empowers admins and managers with advanced workflows and quality control. \n\nDesigned for CX leaders, Zendesk AI empowers you to radically improve productivity and efficiency, connect more authentically with your customers and create exceptional customer experiences. \n\nZendesk AI automates your customer experiences and ensures fast, accurate, and personalized customer interactions to reduce the burden on your service teams. Optimize service operations with Zendesk AI and helps admins spot issues and implement improvements, so they can streamline processes, reduce costs, and maintain high quality service as they scale. Zendesk AI assists agents to solve issues faster with proactive context, suggestions and next best actions, reducing resolution times more than 20% and enhancing overall service quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dde37694-d4a9-460c-9212-92228c5e05c7.png","url":"https://www.softwareadvice.com.au/software/450123/Zendesk-AI","@type":"ListItem"},{"name":"Qiscus","position":23,"description":"Qiscus is a customer communications management solution designed to help businesses manage customer data, leads, omnichannel CRM and customer engagement operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca0dc557-9adc-46a1-b934-fdfe6c6d9b0e.png","url":"https://www.softwareadvice.com.au/software/345457/qiscus","@type":"ListItem"},{"name":"moinAI","position":24,"description":"moinAI is an elevated FAQ chat system and it lets admins plan responses. The software aims at making users believe that they are conversing with a real human. The AI package comes with its own set of pre-baked terms and phrases. It can understand text even if the user spells words incorrectly.\n\nThe moinAI learning system is powered by the admin user. They can monitor for frequently asked questions processed by the chatbot. Administrators can edit the system to address frequent questions in future interactions. It offers the possibility to add dialog choices, links to other pages and various other solutions.\n\nThe AI system is customized with menus and text boxes, meaning there is no need to learn coding to operate the program. The system also supports integration with other online chat tools. The chat platform offers new topic recommendations based on what other users add to their AI chatbot system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/14261d3f-41ea-46ad-8045-ae71c23937ad.png","url":"https://www.softwareadvice.com.au/software/248290/moin-ai","@type":"ListItem"},{"name":"VIVI","position":25,"description":"VIVI is a conversational AI platform that uses generative AI and natural language processing to create realistic and natural voice and chat interactions with customers across various channels, such as websites, mobile apps, texting, or phone calls. It can handle multiple languages and accents, verify the identity and characteristics of the speaker, and generate human-like speech. It can also understand the meaning and intent of the customer queries and requests and provide relevant responses based on the context, history, and goals of the business. \n\nVIVI can help businesses to automate and improve their customer service, sales, order processing, appointment booking, and survey processes. It can also reduce their operational costs, increase their revenue, and enhance their brand image. VIVI is powered by GoVivace's patented voice technology, which includes Listener (speech recognition), Authenti (voice biometrics), Speaker characteristics (voice analysis), and Text to Speech (speech synthesis). It also uses various machine learning algorithms and natural language processing techniques, such as RASA NLU, TensorFlow NLU, Spacy NLU, Duckling AI, and ChatGPT. VIVI is a highly configurable and scalable solution that can be customized and integrated to suit the specific needs and goals of any business or organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9afb585f-20ce-4449-b381-af692b185550.png","url":"https://www.softwareadvice.com.au/software/417449/vivi","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software#itemlist","numberOfItems":25}
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