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description: Page 3 - Discover the best Conversational AI Platforms for your organisation. Compare top Conversational AI Platforms tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Conversational AI Platforms - 2026 Reviews, Pricing & Demos
---

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# Conversational AI Platforms

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## Products

1. [Modjo](https://www.softwareadvice.com.au/software/232591/modjo) — 4.7/5 (60 reviews) — Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation ...
2. [Botsplash](https://www.softwareadvice.com.au/software/121036/botsplash) — 4.5/5 (55 reviews) — Botsplash is a live chat solution designed to help businesses in the mortgage, real estate, automotive, insurance, an...
3. [Ideta](https://www.softwareadvice.com.au/software/196021/ideta) — 4.8/5 (53 reviews) — Ideta is the no-code platform that lets companies easily build powerful AI agents. Multi-AI by design, it supports th...
4. [respond.io](https://www.softwareadvice.com.au/software/66713/rocketbots1) — 4.6/5 (52 reviews) — Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize...
5. [ChangeGear](https://www.softwareadvice.com.au/software/128878/changegear) — 4.0/5 (51 reviews) — ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise w...
6. [Verse.ai](https://www.softwareadvice.com.au/software/65477/agentology) — 4.8/5 (48 reviews) — Verse.ai is a lead conversion platform that turns your new leads into sales-ready opportunities through immediate AI-...
7. [Giosg](https://www.softwareadvice.com.au/software/323055/giosg) — 4.5/5 (45 reviews) — Giosg is an artificial intelligence-enabled sales acceleration software designed to help businesses increase conversi...
8. [Locobuzz](https://www.softwareadvice.com.au/software/239507/locobuzz) — 4.3/5 (44 reviews) — Locobuzz's competition benchmarking abilities offer businesses detailed insights into how competing brands operate, h...
9. [Ocelot](https://www.softwareadvice.com.au/software/242895/ocelot) — 4.7/5 (44 reviews) — Ocelot is a cloud-based communication platform that helps educational institutes engage with the students and manage ...
10. [Kommunicate](https://www.softwareadvice.com.au/software/110163/kommunicate) — 4.6/5 (43 reviews) — Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communication...
11. [INSIDE](https://www.softwareadvice.com.au/software/137005/inside) — 4.6/5 (41 reviews) — INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance secto...
12. [Haptik](https://www.softwareadvice.com.au/software/359092/haptik) — 4.4/5 (41 reviews) — Haptik is a conversational AI platform designed to help businesses in telecom, travel, hospitality, financial service...
13. [Conversational Cloud](https://www.softwareadvice.com.au/software/13840/liveengage) — 4.3/5 (41 reviews) — LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging...
14. [Kapture CX](https://www.softwareadvice.com.au/software/23771/Kapture) — 4.2/5 (40 reviews) — Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every oper...
15. [Appen](https://www.softwareadvice.com.au/software/252795/appen) — 4.1/5 (40 reviews) — Appen is an artificial intelligence (AI)-enabled solution that helps businesses across automotive, retail, healthcare...
16. [B2Chat](https://www.softwareadvice.com.au/software/341155/b2chat) — 4.8/5 (39 reviews) — B2Chat is a Web App Platform that enables businesses of all sizes to connect with customers via instant messaging to ...
17. [CRM Messaging](https://www.softwareadvice.com.au/software/363438/crm-messaging) — 4.6/5 (39 reviews) — CRM Messaging – Streamline Customer Conversations with AI-Powered Automation Customers today expect fast, seamless, a...
18. [Botpress](https://www.softwareadvice.com.au/software/240801/botpress) — 4.5/5 (37 reviews) — Botpress is a conversational AI platform, which enables businesses in education, financial services and other sectors...
19. [Quiq](https://www.softwareadvice.com.au/software/173542/quiq) — 4.5/5 (37 reviews) — AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes...
20. [yellow.ai](https://www.softwareadvice.com.au/software/102266/yellowmessenger) — 4.5/5 (37 reviews) — Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how e...
21. [User.com](https://www.softwareadvice.com.au/software/99203/user-com) — 4.6/5 (36 reviews) — User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The...
22. [Continually](https://www.softwareadvice.com.au/software/306191/continually) — 4.6/5 (36 reviews) — Continually is an easy-to-use website chatbot builder and live chat solution that converts more website visitors into...
23. [Gupshup](https://www.softwareadvice.com.au/software/323217/gupshup) — 4.3/5 (35 reviews) — Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsAp...
24. [Acobot](https://www.softwareadvice.com.au/software/124165/acobot) — 4.9/5 (31 reviews) — Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retaile...
25. [Ushur](https://www.softwareadvice.com.au/software/239889/ushur) — 4.5/5 (31 reviews) — Ushur is an AI-enabled customer experience automation platform that has been purpose-built to intelligently automate ...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Links

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Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows.\n\nManage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind.\n\n10,000+ businesses trust respond.io to power conversations that drive real business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c617c3c-b109-4b4d-86f2-a0ff12db5110.png","url":"https://www.softwareadvice.com.au/software/66713/rocketbots1","@type":"ListItem"},{"name":"ChangeGear","position":5,"description":"ChangeGear is a premier IT Service Management solution. \n\nChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. 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By infusing innovative technology with industry expertise, Verse.io has developed a formula built to reduce time spent sifting through subpar online leads, thereby empowering sales reps to maximize focus on serious prospects in order to increase conversion rates. \n\n\nThe Verse.ai platform works with all lead types, sources, and CRMs, automatically funneling in leads as soon as they’re received. Verse.io uses a blend of automation, human touch, and proven scripts to instantly contact every lead and vet thoroughly. Furthermore, Verse.io provides sales teams with full control of the lead engagement process: customized preferences, real-time conversation access, and the power to pass all engagement data back to a CRM. Once the lead is deemed qualified, it is passed back to the sales rep. This handoff is accomplished either through live transfer, or an appointment that is booked directly on a sales rep's calendar.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2705b6df-82af-4314-ac17-d0e38f0382da.png","url":"https://www.softwareadvice.com.au/software/65477/agentology","@type":"ListItem"},{"name":"Giosg","position":7,"description":"Giosg is an artificial intelligence-enabled sales acceleration software designed to help businesses increase conversions and streamline lead lifecycle using conversational marketing, support, and sales solutions. \n\nTrusted by over 1200 companies around the world, Giosg software allows sales teams to deliver personalized experiences among customers via targeted live chat, AI chatbots, and interactive forms.\n\nGiosg's live chat module offers capabilities to serve customers efficiently, increase sales and engage with customers. It helps businesses expand reach, improve efficiency and make interactions meaningful for each visitor using a simple swimlane view.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e03fb9c4-5c8d-46f9-b9bf-11710bd32d75.png","url":"https://www.softwareadvice.com.au/software/323055/giosg","@type":"ListItem"},{"name":"Locobuzz","position":8,"description":"Locobuzz's competition benchmarking abilities offer businesses detailed insights into how competing brands operate, helping them build strategic brand narratives. Teams can respond quickly to negative chatter, preventing a widespread crisis by using rich analytics and alert mechanisms.\n\nUsing Locobuzz, businesses can monitor social media sites, listening for mentions of their brand to respond in a timely manner. The system allows managers to keep track of their customers' interactions in person, over the phone, or online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f96da06-dd06-435b-b6b2-c3f16b843d6a.jpeg","url":"https://www.softwareadvice.com.au/software/239507/locobuzz","@type":"ListItem"},{"name":"Ocelot","position":9,"description":"Ocelot is a cloud-based communication platform that helps educational institutes engage with the students and manage counselling, enrollment, retention, wellness and other activities via a unified portal. The platform lets organizations manage one-on-one sessions, discussions, admission assistance, and answer students’ queries via chatbots. \n\nOcelot’s text campaigns allow institutions to send targeted text messages to students, alumni and prospects to improve conversion rate, follow-up on admissions and handle two-way conversations. It offers live chat functionality, which allows advisors to connect with the students/candidates to answer their questions and provide counselling sessions. Additionally, its built-in machine learning and AI algorithms automatically analyze conversations, identify relevant keywords, and store conversation, documents and other data in a centralized knowledge base for future reference.\n\nOcelot supports integration with various third-party applications such as PeopleSoft, Banner, Salesforce, Zoom, and more. Pricing details are available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04fda09b-5cc9-40ed-8e6b-46deb4466487.png","url":"https://www.softwareadvice.com.au/software/242895/ocelot","@type":"ListItem"},{"name":"Kommunicate","position":10,"description":"Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communications, chatbots, contact management and more. Professionals can create a knowledge base with a customizable interface, allowing clients to quickly resolve queries using an FAQ chatbot and the search functionality.\n\n\nKey features of Kommunicate include training bot on documents and websites with OpenAI's GPT4 model, WYSIWYG editor, lead collection, push notifications, conversation routing and reporting/analytics. It lets users create custom greeting messages for website visitors, set up quick responses to common queries and manage user access permissions. Additionally, businesses can use pre-defined artificial intelligence (AI)-enabled chatbots to communicate with clients and transition from bots to customer service agents during ongoing conversations.\n\n\nKommunicate facilitates integration with various third-party customer relationship management (CRM), chatbot building, content management systems (CMS), and more. The product is available on monthly subscriptions and support is extended via live chat, FAQs, phone, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a93d109-494a-4450-8b36-f8c534ab095c.png","url":"https://www.softwareadvice.com.au/software/110163/kommunicate","@type":"ListItem"},{"name":"INSIDE","position":11,"description":"INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target clients based on location, purchase history or journey and manage multiple conversations using a centralized dashboard.\n\n\nINSIDE's channel management system leverages natural language processing (NLP) technology and behavioral, geographical or transactional filters to route conversations across agents. Professionals can use saved responses, serialized coupons, co-browsing capabilities, live video chat and drag-and-drop product recommendations to improve customer experience. Additionally, managers can identify VIP or returning clients and engage with them to resolve issues.\n\n\nINSIDE facilitates integration with various third-party systems such as Salesforce, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via live chat, documentation, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f8307a19-5db6-4d9c-aff8-17cacb152d1d.png","url":"https://www.softwareadvice.com.au/software/137005/inside","@type":"ListItem"},{"name":"Haptik","position":12,"description":"Haptik is a conversational AI platform designed to help businesses in telecom, travel, hospitality, financial services and eCommerce industries manage customer experiences using omnichannel virtual assistants. Professionals can include various elements including menus, quick replies, image carousel, store locator and chatbot prompts, among others to improve the user interface according to requirements.\n\nKey features of Haptik include a drag-and-drop interface, multilingual conversations, AI recommendations and data security. Administrators can gain insights into trending user queries, bot breaks, return on investment (ROI), customer interactions, key actionables, user query repetition and other metrics using analytics and natural language understanding (NLU) capabilities. Additionally, supervisors can track agents' performance, status, customer satisfaction score (CSAT) and response time through a centralized dashboard.\n\nHaptik facilitates integration with several third-party systems such as Salesforce, Shopify, Zendesk and more. Pricing is available on request and support is extended via live chat, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8826878d-0ea4-44ad-8773-e40ddb95a68d.png","url":"https://www.softwareadvice.com.au/software/359092/haptik","@type":"ListItem"},{"name":"Conversational Cloud","position":13,"description":"LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels.\n\n\nThe Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation.\n\n\nConversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within the platform, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. The platform offers robust out-of-the-box analytics along with the ability to build custom reports that align to specific KPIs. Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60b0f0a9-7d7a-4895-a187-8b88c1efe2b1.jpeg","url":"https://www.softwareadvice.com.au/software/13840/liveengage","@type":"ListItem"},{"name":"Kapture CX","position":14,"description":"Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3dab6e5-8340-4283-90a6-9337e731e74a.png","url":"https://www.softwareadvice.com.au/software/23771/Kapture","@type":"ListItem"},{"name":"Appen","position":15,"description":"Appen is an artificial intelligence (AI)-enabled solution that helps businesses across automotive, retail, healthcare and other industries streamline data extraction and natural language processing (NLP) operations. It enables organizations to configure workflows, conduct speech analysis and deploy machine learning (ML) models.\n\nThe application allows managers to track projects, generate reports and collect and store training data in a centralized repository. Appen comes with an application programming interface (API), which lets businesses integrate the system with several third-party platforms.\n\nPricing is available on request and support is extended via phone, email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e65115a-4eb0-4bae-a23b-9ee78e7150ec.png","url":"https://www.softwareadvice.com.au/software/252795/appen","@type":"ListItem"},{"name":"B2Chat","position":16,"description":"B2Chat is a Web App Platform that enables businesses of all sizes to connect with customers via instant messaging to a variety of channels including WhatsApp, Facebook Messenger, Instagram, Telegram, and LiveChat. The platform enables organizations to respond to customers on a unified site and analyze details of interactions. \n\nB2Chat includes automatization bots, which lets companies reply to every single message instantly and measure client satisfaction. It allows users to analyze conversations in real-time and stats such as response time rates. Additionally, agents can use tags to label customer profiles and group themselves in teams called \"departments\". \n\nB2Chat simplifies sales and customer service via instant messaging. It is available for monthly subscriptions and offers support via email and an online support center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2dc33aad-3228-4e86-8928-3d6763184545.jpeg","url":"https://www.softwareadvice.com.au/software/341155/b2chat","@type":"ListItem"},{"name":"CRM Messaging","position":17,"description":"CRM Messaging – Streamline Customer Conversations with AI-Powered Automation\nCustomers today expect fast, seamless, and personalized communication. Managing multiple messaging channels separately can lead to missed messages, slow response times, and lost opportunities.\n\nCRM Messaging is an all-in-one communication platform designed for small and mid-sized businesses to enhance engagement across SMS, WhatsApp, Email, Voice Calls, and Live Chat. Whether in sales, marketing, or customer support, our platform helps you connect, automate, and scale—all from one place.\n\n🌟 Key Features & Benefits\n1. Multi-Channel Messaging – One Unified Platform\nStop switching between tools—CRM Messaging centralizes all customer interactions.\n✔ SMS & WhatsApp – Send promotions, reminders, and transactional messages.\n✔ Email Campaigns – Automate newsletters and notifications.\n✔ Voice Calls – Connect instantly for sales and support.\n✔ Live Chat – Engage website visitors in real-time.\n\nWith a shared inbox for all conversations, your team stays organized and responsive.\n\n2. AI-Powered Automation – Save Time & Improve Engagement\nRepetitive tasks slow down businesses. CRM Messaging automates conversations so you can focus on growth.\n✔ Auto-replies for FAQs and lead inquiries.\n✔ Trigger messages based on customer actions.\n✔ Schedule bulk campaigns across SMS, WhatsApp, and email.\n✔ Drip campaigns to nurture leads and increase conversions.\n\nAutomation ensures faster responses and better engagement without extra effort.\n\n3. Team Collaboration with a Shared Inbox\nJuggling multiple customer inquiries? Our shared inbox keeps teams aligned.\n✔ Assign messages to the right team members.\n✔ Tag, prioritize, and track customer interactions.\n✔ Monitor response times and improve efficiency.\n✔ Use quick replies and saved templates for consistency.\n\nWith real-time visibility, your team provides better support and sales follow-ups.\n\n4. Advanced Reporting & Analytics\nOptimize messaging with data-driven insights.\n📊 Monitor message delivery, open rates, and engagement.\n📊 Track response times and agent performance.\n📊 Improve campaigns with customer behavior analysis.\n\nWith real-time analytics, you make informed decisions to enhance communication.\n\n5. Easy Integration with Your Business Tools\nCRM Messaging works with your existing tools, so workflows stay smooth.\n✔ Import customer contacts effortlessly.\n✔ Trigger messages based on CRM activities.\n✔ Sync interactions across platforms.\n\nNo more manual work—just seamless communication.\n\n6. Secure, Compliant & Scalable\n🔐 GDPR-compliant data handling.\n🔐 End-to-end encryption for customer privacy.\n🔐 Built to handle high-volume messaging.\n\nWith CRM Messaging, your data stays secure, compliant, and scalable as your business grows.\n\nWho is CRM Messaging For?\n✅ Small & Mid-Sized Businesses (SMBs) needing an affordable messaging solution.\n✅ Sales & Marketing Teams looking to engage and convert leads faster.\n✅ Customer Support Teams handling high message volumes efficiently.\n✅ E-commerce & Service Businesses automating updates, offers, and reminders.\n\nIf you want faster responses, better engagement, and higher conversions, CRM Messaging is built for you.\n\nWhy Software Advice Users Choose CRM Messaging\n✔ Easy to use – No complex setup, start instantly.\n✔ Feature-rich – From automation to analytics, all in one place.\n✔ Scalable – Grows with your business.\n✔ Affordable – Premium features at a budget-friendly price.\n✔ Reliable – Secure, compliant, and optimized for high-volume messaging.\n\n📈 How CRM Messaging Helps Your Business Grow\n✅ Eliminate scattered messaging tools – manage everything in one place.\n✅ Save time with automation – streamline conversations.\n✅ Improve customer experience – respond faster and engage better.\n✅ Gain insights – track and optimize campaigns.\n✅ Boost revenue – drive more sales through better communication.\n\n💡 Try CRM Messaging now and take your business communication to the next level!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29079f62-5d66-43a1-b246-270ace7fe23b.png","url":"https://www.softwareadvice.com.au/software/363438/crm-messaging","@type":"ListItem"},{"name":"Botpress","position":18,"description":"Botpress is a conversational AI platform, which enables businesses in education, financial services and other sectors to create chatbots. Administrators can validate user inputs using custom variables and configure role-based access permissions for team members. \n\nKey features of Botpress include single sign-on (SSO), drag-and-drop interface, conversation analysis and digital workspaces. It helps organizations embed chatbots into web pages and utilize a centralized dashboard to gain insights into engagement metrics. Additionally, the system leverages natural-language understanding (NLU) technology to create conversational solutions for customers and teams.\n\nBotpress integrates with multiple third-party systems such as Slack, Telegram and more. It is available for free or on request and support is extended via forums, video tutorials, documentation, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b5c73eb-8761-4a95-a4df-1ed7674fb161.png","url":"https://www.softwareadvice.com.au/software/240801/botpress","@type":"ListItem"},{"name":"Quiq","position":19,"description":"AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes beyond answering questions — takes actions like rebooking flights, processing returns, updating account information, and delivering personalized recommendations. Maintains context across channels and escalates seamlessly to humans when needed.\n\nDigital Engagement Center: Unified workspace for human agents that embeds within major CRMs (Salesforce, Zendesk, ServiceNow) or runs standalone. Manages all messaging and digital channels with dynamic workflows, conversation management, and agent coaching tools. Seamless AI-to-human escalation without losing context.\n\nAI Assistants: Real-time helpers for human agents that suggest responses using Process Guide-based cognitive architecture, turn informal drafts into polished messages, provide contextual guidance, enforce guardrails, and automate actions on behalf of agents. Empowers agents to deliver brand-consistent experiences.\n\nAI Services: Agentic workflow automation across your technology stack via APIs. Automates repeatable processes like identifying patterns in product reviews, triggering quality alerts, updating product descriptions, routing escalations, and executing complex workflows across systems.\n\nAI Conversation Analysts: Automated quality management that scores and analyzes 100% of customer interactions across both AI and human agents. Measures CSAT, CES, FCR, or completely custom metrics specific to your business. Can trigger actions based on findings (training alerts, churn risk updates, leadership notifications).\n\nAI Studio Platform: The foundation that prepares, trains, secures, tests, optimizes, and scores all AI tools. Features include:\n- AI-powered data restructuring (no need to manually prep content)\n- Process Guides for training AI (like agent manuals, written in natural language)\n- Guardrails and claim verification for safety\n- Conversation Simulator for testing at scale\n- Step-by-step observability and debugging\n- Custom analytics and reporting","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa8a6822-3e3d-49d3-93d9-688699d88427.png","url":"https://www.softwareadvice.com.au/software/173542/quiq","@type":"ListItem"},{"name":"yellow.ai","position":20,"description":"Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how enterprises engage with their customers. Our platform enables businesses to create memorable and impactful customer conversations, leveraging advanced AI to enhance customer support and drive efficiency. At Yellow.ai, our vision is to pioneer the future of fully autonomous customer support, offering unparalleled operational efficiency and significantly reducing costs for businesses.\n\nHeadquartered in San Mateo, California, Yellow.ai is trusted by over 1100 enterprises across various industries. Our esteemed clientele includes globally recognized brands such as Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO. These partnerships span more than 85 countries and utilize our services in over 135 languages, showcasing the versatility and global reach of our platform.\n\nWhat sets Yellow.ai apart is our innovative multi-LLM (Large Language Model) architecture. Our platform is continuously trained on over 16 billion conversations annually, ensuring that it remains at the cutting edge of AI technology. This robust training regimen enables our platform to deliver elevated customer experiences, tailored to meet the unique needs of each business and its clientele. By harnessing the power of AI, we help businesses build lasting relationships with their customers, fostering loyalty and satisfaction.\n\nFounded in 2016, Yellow.ai has grown rapidly, establishing offices in six countries to support our global operations. Our expansion is fueled by significant financial backing, having raised over $102 million from prestigious blue-chip investors. This funding has enabled us to scale our operations, invest in advanced research and development, and continuously enhance our platform’s capabilities.\n\nOur generative AI-powered platform is designed to automate a wide range of customer service functions, from answering frequently asked questions to handling complex inquiries. This automation frees up human agents to focus on more strategic tasks, improving overall productivity and customer satisfaction. By integrating seamlessly with existing systems, Yellow.ai provides a cohesive and comprehensive solution that enhances every aspect of customer service.\n\nOne of the core strengths of Yellow.ai is our commitment to continuous innovation. We are constantly exploring new ways to leverage AI technology to benefit our clients. This includes developing new features and capabilities, refining our algorithms, and expanding our data sources to ensure that our platform remains the most advanced and effective solution on the market. Our focus on innovation ensures that our clients always have access to the best tools and technologies to meet their customer service needs.\n\nAt Yellow.ai, we understand the importance of data security and privacy. Our platform is built with robust security measures to protect customer data and ensure compliance with global regulations. We are committed to maintaining the highest standards of data protection, giving our clients peace of mind as they leverage our AI capabilities to enhance their customer service operations.\n\nIn summary, Yellow.ai stands at the forefront of customer service automation, offering a powerful, scalable, and secure AI platform that drives efficiency and enhances customer experiences. With a strong track record of success, significant financial backing, and a commitment to continuous innovation, Yellow.ai is poised to lead the way in the evolution of customer support. Join us as we drive towards a future of fully autonomous customer service, unlocking new possibilities for businesses around the world.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2067b06-547b-4078-8965-4163e71cba34.png","url":"https://www.softwareadvice.com.au/software/102266/yellowmessenger","@type":"ListItem"},{"name":"User.com","position":21,"description":"User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups or web push notifications as per individual preference.\n\n\nSet up dynamic processes and send automated emails for any predictable scenario. Modules included in each account are chat, customer relationship management (CRM), a knowledge base, and calendar integrations. With User.com, it is easy to create automation sequences and save time while ensuring that your communication is consistent across the board.\n\n\nThe product is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee1cfc44-3f00-416f-b4ef-9bd866b0311d.png","url":"https://www.softwareadvice.com.au/software/99203/user-com","@type":"ListItem"},{"name":"Continually","position":22,"description":"Continually is an easy-to-use website chatbot builder and live chat solution that converts more website visitors into qualified leads. It helps you convert website visitors into qualified leads by allowing businesses to create a chatbot that responds to customers inquiries automatically, allowing the business to better understand their visitors' needs so they can qualify them as a target customer. \n\nIn addition to being an intelligent chatbot builder, let's take a look at some other features Continually integrates with 1500+ tools, helping you connect incoming leads with your email list, CRM, and more. The live chat functionality allows you to add customer assistance to your website without any coding.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c189bcd6-f537-4f6d-a929-096214765f0a.png","url":"https://www.softwareadvice.com.au/software/306191/continually","@type":"ListItem"},{"name":"Gupshup","position":23,"description":"Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others for a brand to communicate with their customer on their preferred channel. The messaging platform allows businesses to use a single API for conversational commerce, support and marketing all from one place with access to real-time analytics and best-in-class latency and a fallback system ensuring your customer is always connected. \n\nGupshup SMS features delivers text messages to 225 countries using a programmable single API that allows enterprises to harness the power of a simple SMS as a medium to communicate with their target customers while providing users with the option to receive these text messages via popular messaging apps.\n\nGupshup’s Single API solution for WhatsApp and SMS has enabled businesses to easily integrate one-way and two-way messaging on WhatsApp with fall back to Global SMS connectivity with multi-channel auto-routing option. Gupshup also manages WhatsApp opt-in through SMS, missed calls and Web-chat, and handles large template volumes with auto-translation for WhatsApp delivery and language preferences. Gupshup’s Bot platform currently supports over 39,000 bots that can easily handle WhatsApp FAQs with live agent handoff for various customer support use cases.\n\nGupshup is a global partner for Google Rich Communication Services (RCS), It enables a free flow of all forms of communication including videos, images, documents, audio, location which can be sent directly to the user’s inbox. Google RCS is currently being adopted by all major operators in India and GupShup can facilitate a POC for RCS.\n\nGoogle business messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.\n\nGupshup IP (GIP) is a single platform with end-to-end message encryption that enables rich conversational experiences for your customers by allowing sharing of rich media, cards, buttons, payments. Gupshup has also partnered with handset manufacturers like OnePlus and Xiaomi to deliver structured text and multimedia messages over IP on user’s handset inbox –thus making these messages richer, actionable and more engaging.\n\nGupshup enables managing high volumes of customers conversations on Instagram. Chatbots with human agent handoff provides seamless two-way customer conversations for use cases such as FAQs, lead collection, product discovery, eCommerce and appointment bookings.\n\nBusinesses can send 1-way transactional or promotional messages on Viber. Chatbots enables two-way rich and interactive messaging to engage customers. Gupshup ensures optimal communication with auto-fallback to SMS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b5b301b-d4d5-4b71-b5cd-daebe7a3e044.png","url":"https://www.softwareadvice.com.au/software/323217/gupshup","@type":"ListItem"},{"name":"Acobot","position":24,"description":"Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. In addition to AI, Acobot offers e-commerce capabilities to help grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience. Main features include a virtual shop assistant with upselling and cross-selling capabilities, lead capture,\n\n\nWith Acobot, businesses can improve online sales by using Acobot's intelligent bot, Aco, to gently nudge customers throughout the shopping experience. Aco is simple to set up with any online store and is ready within a matter of minutes. Acobot allows users to customize the appearance of the chat widget along with any tasks. Aco can promote items, increase checkouts and reduce cart abandonment by reminding customers about sales prices, offering discounts when necessary, and up-selling/cross-selling items to increase the quality of the buyer experience.\n\n\nAcobot offers a group of dedicated specialists to help implement and ensure the success of Aco.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/620788a1-fabc-4399-ae2e-f4ee72f1dde0.png","url":"https://www.softwareadvice.com.au/software/124165/acobot","@type":"ListItem"},{"name":"Ushur","position":25,"description":"Ushur is an AI-enabled customer experience automation platform that has been purpose-built to intelligently automate entire customer journeys. With Ushur, you can deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement.\n\nBuilt on a no-code, cloud-native, SaaS platform that combines conversational automation and knowledge work automation into one complete solution, Ushur is the first system of intelligence that completes every step of your customer experience, from Micro-engagements to entire customer journeys.\n\nUshur’s customer experience automation solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42957251-5c6e-4d6f-9899-c2c553f76bb2.jpeg","url":"https://www.softwareadvice.com.au/software/239889/ushur","@type":"ListItem"}],"numberOfItems":25}
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