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description: Page 5 - Discover the best Conversational AI Platforms for your organisation. Compare top Conversational AI Platforms tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Conversational AI Platforms - 2026 Reviews, Pricing & Demos
---

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# Conversational AI Platforms

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## Products

1. [inconnect](https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...
2. [Solvemate](https://www.softwareadvice.com.au/software/202114/solvemate) — 4.6/5 (19 reviews) — Solvemate is a conversational AI platform that uses artificial intelligence (AI) to help businesses deliver exception...
3. [Botosynthesis](https://www.softwareadvice.com.au/software/401725/botosynthesis) — 4.6/5 (19 reviews) — Botosynthesis.ai is an advanced bot development platform that harnesses cutting-edge AI technology to simplify the cr...
4. [Eloquant](https://www.softwareadvice.com.au/software/417304/eloquant) — 4.3/5 (19 reviews) — Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, ...
5. [Atom](https://www.softwareadvice.com.au/software/246216/atom) — 4.3/5 (19 reviews) — Atom is a conversational chatbot that automates responses and answers customer questions within seconds. It understan...
6. [Revenue.io](https://www.softwareadvice.com.au/software/153823/ringdna) — 4.3/5 (18 reviews) — Revenue.io is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is ...
7. [Reecall](https://www.softwareadvice.com.au/software/328212/reecall) — 4.8/5 (18 reviews) — Conversational AI and callbots are the next big thing when it comes to customer experience. In less than three years,...
8. [InfluxMD](https://www.softwareadvice.com.au/software/176554/influx-md) — 4.5/5 (18 reviews) — Influx MD sales and marketing software bring twenty years of healthcare marketing experience to medical practices of ...
9. [ElevenLabs](https://www.softwareadvice.com.au/software/515403/ElevenLabs) — 4.7/5 (18 reviews) — ElevenLabs is a cutting-edge AI voice generator platform that transforms written text into realistic spoken audio. Wi...
10. [Heyday](https://www.softwareadvice.com.au/software/88001/heyday) — 4.6/5 (17 reviews) — Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and mark...
11. [Amio](https://www.softwareadvice.com.au/software/117006/amio) — 4.9/5 (17 reviews) — Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries. Amio's chatbot can answe...
12. [Kore](https://www.softwareadvice.com.au/software/286738/kore-ai-bots-platform) — 4.4/5 (17 reviews) — Kore.ai is an on-premise and cloud-based conversational AI platform that helps businesses across airlines, healthcare...
13. [ZoomInfo Chat](https://www.softwareadvice.com.au/software/190183/insent) — 4.9/5 (17 reviews) — Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your mo...
14. [ZyraTalk](https://www.softwareadvice.com.au/software/250420/zyratalk) — 4.7/5 (17 reviews) — ZyraTalk is an AI customer service solution that transforms the way businesses engage with their customers. By harnes...
15. [Korra](https://www.softwareadvice.com.au/software/331223/korra) — 4.8/5 (17 reviews) — Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Ko...
16. [Vizir](https://www.softwareadvice.com.au/software/297027/vizir) — 4.8/5 (16 reviews) — Chatbots for HR support help employees get critical and recurring information about holidays, security, covid policy,...
17. [Wachatbot](https://www.softwareadvice.com.au/software/365322/wachatbot) — 4.3/5 (16 reviews) — Wachatbot is a marketing software and API that enables send mass whatsapp message and automatic responses. This solut...
18. [Cohere](https://www.softwareadvice.com.au/software/334845/cohere) — 4.3/5 (16 reviews) — Cohere is a next-generation customer platform that enables you to automate conversations and interactions while drivi...
19. [CompUp](https://www.softwareadvice.com.au/software/426916/hiresure-ai) — 4.8/5 (16 reviews) — CompUp is a complete compensation platform that enables rewards teams to benchmark, plan and communicate compensation...
20. [Sparkcentral](https://www.softwareadvice.com.au/software/74949/sparkcentral) — 4.2/5 (15 reviews) — Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operat...
21. [SimpleWorks](https://www.softwareadvice.com.au/software/335891/simplecrm) — 4.5/5 (15 reviews) — SimpleCRM, offered by Simpleworks, is an exceptional CRM and AI-based solution designed specifically for mid-sized an...
22. [Ada](https://www.softwareadvice.com.au/software/171805/ada) — 4.7/5 (15 reviews) — Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experien...
23. [XOR](https://www.softwareadvice.com.au/software/228070/xor) — 4.7/5 (15 reviews) — XOR is a recruiting communication software tool for SMEs, enterprises, NGOs, government organizations, staffing compa...
24. [Clickatell](https://www.softwareadvice.com.au/software/231757/clickatell-touch) — 4.3/5 (15 reviews) — We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers c...
25. [Simplify360](https://www.softwareadvice.com.au/software/344684/simplify360) — 4.4/5 (15 reviews) — Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Links

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It helps organizations manage customer journeys and offers deployment support. \n\nKey differentiators are: \n- an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project)\n- Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701\n- CSR-engaged: Eloquant has a CSR approach in development.\n\nEloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : \nVoice telephony (PABX & VoIP)\nDigital channels (Email, Livechat, Messaging, Social media)\nVideo, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI\nQuality Management\nRecording\nOpen solution - API-based\nCRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.softwareadvice.com.au/software/417304/eloquant","@type":"ListItem"},{"name":"Atom","position":5,"description":"Atom is a conversational chatbot that automates responses and answers customer questions within seconds. It understands intent, provides information, and completes transactions automatically. \n\nWith Atom's automation flows, companies can provide 24/7 service. The solution leverages automation that understands customers' needs, ensuring faster response times, proactive follow-ups, and streamlined workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f8903556-bb6d-407b-bf9e-9c233bfbc65d.png","url":"https://www.softwareadvice.com.au/software/246216/atom","@type":"ListItem"},{"name":"Revenue.io","position":6,"description":"Revenue.io is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is a cloud-based platform that bridges the gap between conversation intelligence and organizational telephony.\n\n\nDesigned for businesses of all sizes, Revenue.io offers solutions including a conversation AI; a sales prospecting tool; CTI that automates log calls; an inbound sales tool and sales coaching. Revenue.io provides insights and reports to managers through call-log automation.\n\n\nThe platform enables call routing to the right representatives on the basis of conversations, prospect data and marketing sources. In addition to this, Revenue.io also features contact previews, single-line dialing, click-to-call, DialNext, IVR and dialer call recording.\n\nRevenue.io integrates with Salesforce and support is offered via phone, email, a knowledge base and an online community.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0228524c-9cbb-405d-b7ca-81b62caec7e1.jpeg","url":"https://www.softwareadvice.com.au/software/153823/ringdna","@type":"ListItem"},{"name":"Reecall","position":7,"description":"Conversational AI and callbots are the next big thing when it comes to customer experience. In less than three years, the satisfaction rate went from 10 to 85% of satisfaction after contact with a virtual agent. Reecall developed a best-in-class solution to help companies with their inbound calls and automated up to 80% of them in a self-care process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c51d18b6-3be4-4a3b-be53-944b69520821.png","url":"https://www.softwareadvice.com.au/software/328212/reecall","@type":"ListItem"},{"name":"InfluxMD","position":8,"description":"Influx MD sales and marketing software bring twenty years of healthcare marketing experience to medical practices of all sizes in a powerful and affordable HIPAA compliant application.\n\n\nDesigned for clinicians, Influx simplifies the lead acquisition and conversion process for office staff to ensure leads progress through sales funnels efficiently without changing clinical workflows.\n\n\nInflux MD combines CRM, lead management, marketing automation, and online engagement functionalities with machine learning to recognize marketing and prospect opportunities as they arise.\n\n\nFor the business administrator, Influx MD serves as a critical link between marketing expenditure and lead conversion, providing deep insights into the factors that contribute to successful campaigns.  The application streamlines all aspects of the patient intake pipeline, providing a complete view of all marketing campaigns, sales funnels, and lead engagement.\n\n\nThe result is a B2C interface that guides clinical team members through the sales process, provides all of the tools necessary for building and managing successful online marketing campaigns, and gives administrators the insights they need to intelligently adapt workflow for maximum patient acquisition.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/193be726-ebf0-40c2-bc22-fc5605304834.png","url":"https://www.softwareadvice.com.au/software/176554/influx-md","@type":"ListItem"},{"name":"ElevenLabs","position":9,"description":"ElevenLabs is a cutting-edge AI voice generator platform that transforms written text into realistic spoken audio. With their advanced deep learning models, they provide high-quality audio output, emotion mapping, and a wide range of vocal choices. Users can customize the voice style and language to create captivating audio experiences for various purposes such as videos, audiobooks, gaming, and AI chatbots.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cfa9fcd-08eb-444f-8473-dc1d9b39a41a.jpeg","url":"https://www.softwareadvice.com.au/software/515403/ElevenLabs","@type":"ListItem"},{"name":"Heyday","position":10,"description":"Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right from acquisition to engagement and support. Heyday’s chatbot is loved by pure-play ecommerce merchants, brick-and-mortar retailers, and direct-to-consumer brands. \n\n\nWith this conversational AI chatbot, businesses automate mundane tasks, while enabling their human team to focus on high-value interactions. Ecommerce businesses leverage Heyday to engage with customers, on the back of powerful conversational user experience (UX) with rich messaging features. \n\n\nSome of the key features of Heyday include FAQ automation such as order status and shipping, lead capture via conversational triggers, Click-to-Messenger campaigns, campaign analytics, CSAT scores, multichannel support including Messenger and email, dynamic cart creation, and more. \n\n\nWith the Heyday ecommerce chat platform, admins can track agent performance and campaign and chatbot engagement metrics, while agents can view all conversations in a unified inbox, create shopping carts on the fly, send canned responses, receive notifications on the Heyday mobile app etc.\n\n\nHeyday integrates tightly with several third-party applications such as Magento, Facebook Messenger, Prestashop, Salesforce, Shopify, SAP Hybris, AgileCRM, Twitter, WhatsApp and more. \n\nBrands capture, engage, and convert leads 24/7 with a Heyday online assistant that never sleeps. All the while, Heyday’s global reach connects customers wherever they are, across four continents and in different languages, with iconic brands like Lacoste, Decathlon, Kingfisher, Cirque du Soleil, Danone, Bestseller… and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c5fcd9a3-2156-4182-a1a7-4f667a2821cd.png","url":"https://www.softwareadvice.com.au/software/88001/heyday","@type":"ListItem"},{"name":"Amio","position":11,"description":"Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries.\n\nAmio's chatbot can answer any after-sales query but it can also help with purchasing by recommending the right products. By detecting customers in need of an assistant and proactively starting a conversation with them, your e-commerce store can increase conversion by over 20%.\n\nAmio will use your product feeds to keep you up-to-date on stock, price changes, and new products.\n\nAdding Amio to your online store is simple and doesn't require much time:\n\n1. AI training - add product feeds and other e-shop information\n2. Change static answers - order status, complaints, etc.\n3. Connect it to the helpdesk - allow customers to connect with your live agents.\n4. Deployment - use Google Tag Manager (GTM) or JavaScript.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64fba5d3-b28c-4348-ba21-ca831aa2be28.png","url":"https://www.softwareadvice.com.au/software/117006/amio","@type":"ListItem"},{"name":"Kore","position":12,"description":"Kore.ai is an on-premise and cloud-based conversational AI platform that helps businesses across airlines, healthcare, telecom, banking, insurance, retail, and other industries automate customer interactions via a unified portal. The platform enables organizations to streamline communication with clients and customers across voice and digital channels.\n\nKore.ai enables enterprises to design, create, launch, host and manage artificial intelligence (AI)-enables virtual assistants. It offers a host of features such as analytics, bot lifecycle management, developer collaboration, task execution framework, digital forms, conversational designer and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f1649489-5c90-47ad-b582-c0c968755695.png","url":"https://www.softwareadvice.com.au/software/286738/kore-ai-bots-platform","@type":"ListItem"},{"name":"ZoomInfo Chat","position":13,"description":"Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77902f0f-41d9-4279-8236-9322640a1d8a.png","url":"https://www.softwareadvice.com.au/software/190183/insent","@type":"ListItem"},{"name":"ZyraTalk","position":14,"description":"ZyraTalk is an AI customer service solution that transforms the way businesses engage with their customers. By harnessing the power of AI automation, ZyraTalk empowers businessesany questions.  Whether it's new customer leads, resolving support inquiries, or even streamlining the hiring process, ZyraTalk's cutting-edge AI technology is designed to automate conversations for every scenario. This innovative platform enables businesses to deliver instant answers and unparalleled support to their customers.\n\nAt the heart of ZyraTalk lies the Playground, an immersive feature that allows users to experience mind-blowing AI capabilities firsthand. By selecting various categories such as Plumbing/HVAC, Marketing Agency, Medical, Legal, or even building custom AI, users can witness the true potential of ZyraTalk's AI technology in action. The Playground serves as a dynamic showcase, demonstrating how ZyraTalk seamlessly automates complex tasks and opens up a world of possibilities.\n\nZyraTalk caters to a wide range of use cases, making it a versatile solution for diverse business needs. By automating customer support, businesses can provide instant responses and resolutions to customer inquiries, ensuring an efficient support experience. Leveraging ZyraTalk's AI automation for lead capture has shown to increase online leads by up to 20%, empowering businesses to expand their customer base and drive growth. Furthermore, ZyraTalk streamlines the hiring process by automating specific aspects, allowing companies to efficiently qualify candidates and optimize their hiring workflows.\n\nThe exceptional quality of ZyraTalk's service has earned it high praise from both partners and customers. With its quick and efficient customer support, ZyraTalk is a trusted partner for businesses, promptly addressing their needs and ensuring a smooth user experience. Danielle Rao, VP of Operation & Marketing at GP Voice, testifies to the value of ZyraTalk's AI chat service, highlighting its worth as an investment and the outstanding support it delivers.\n\nBecoming a partner of ZyraTalk opens up a world of opportunities for businesses. The Partner Program offers an enticing 20% lifetime revenue share on all accounts, ensuring ongoing success and rewards for partners and their clients. By joining forces with ZyraTalk, businesses can entrust the management of marketing collateral, onboarding, customer support, and billing to the platform, allowing them to focus on their core expertise. Exclusive access to the partner portal provides valuable insights into clients' performance, enabling partners to make data-driven decisions. Additionally, ZyraTalk offers co-marketing opportunities, showcasing partners on its blog, LinkedIn posts, webinars, and other channels to amplify brand exposure and drive growth.\n\nIn conclusion, ZyraTalk stands as the ultimate AI customer service solution, revolutionizing conversations and elevating customer experiences. With its capabilities, diverse use cases, and partner benefits, ZyraTalk is the go-to platform for businesses seeking to harness the power of AI automation and deliver great customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2c35fca-f504-4b13-9fb8-f09c3e45ebf9.png","url":"https://www.softwareadvice.com.au/software/250420/zyratalk","@type":"ListItem"},{"name":"Korra","position":15,"description":"Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Korra offers key features, such as a self-service AI chatbot, automated content analysis, and a powerful natural language processing engine. The AI chatbot can handle common customer queries and requests. The content analysis feature scans all customer communications to gain insights. \n\nThe natural language processing (NLP) engine understands complex customer messages. Korra continuously learns from every interaction to improve over time. Korra has flexible deployment options to suit different needs. It is available as a widget, portal, or software development kit. Additionally, the SDK allows integration into other applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c70c0434-81cb-4fbd-b226-e4e1ac3c8ea8.jpeg","url":"https://www.softwareadvice.com.au/software/331223/korra","@type":"ListItem"},{"name":"Vizir","position":16,"description":"Chatbots for HR support help employees get critical and recurring information about holidays, security, covid policy, and more. \n\nVizir.co bundles high-end technologies such as Machine Learning, pre-packed FAQ, data management, enterprise infrastructure, messaging apps deployment, push notifications and much more in a simple and intuitive interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98d33533-dd4b-4979-97e5-fe9443f126fb.png","url":"https://www.softwareadvice.com.au/software/297027/vizir","@type":"ListItem"},{"name":"Wachatbot","position":17,"description":"Wachatbot is a marketing software and API  that enables send mass whatsapp message and automatic responses. This solution includes features such as:\n\n- Program to automate whatsapp for companies.\n- Application to send mass whatsapp messages from windows and MAC.\n- Free and unlimited sending included in the monthly fee.\n- Unique anti-blocking system for sending campaigns.\n- Create Chatbot menu of your infoproducts.\n- Automatic responses.\n- Automatic generation of databases from social networks, by publishing links segmented databases are created in wachatbot for sending campaigns.\n- Program for whatsapp and whatsapp business messages with google chrome extension on whatsapp web.\n- Customer service software for whatsapp.\n- Whatsapp customer service software.\n- Multi-agent chat manager.\n- Simultaneously manage the same number from 4 devices.\n- Unlimited agents.\n- API integration whatsapp messages with crm and all languages.\n- Easy to use and intuitive.\n- Agent assigned for installation, support and startup.\n- Continuous support for advice on creation of campaigns, messages and databases.\n- Support by WhatsApp, call, audio, video, connection to your computer and tutorial video channel.\n\nWith Wachatbot you will be able to send whatsapp messages to your contact list automatically. It also includes a chatbot, PowerTools, anti-lock systems, and unlimited messages.\n\n- Chatbot\nManage Automatic Signups, when a new signup message is detected it automatically creates the contact and adds it to the corresponding group. \nManage Automatic Unsubscribes, when an unsubscribe message is detected, the contact is blocked from receiving further communications. You can create your own Automatic Responses, and in addition to the additions and deletions you can configure an unlimited number of \"keywords\" with their associated response message. You can set up an Out of Business Hours Message even if you don't have Whatsapp Business. \n \n- PowerTools\nCreate Quick Responses (templates) that you can easily use without having to type the same message over and over again. Send Personalized Messages in which parts of the message are automatically replaced with the data of each contact, for example, the name. Access to Campaign Reports both online and by downloading them in excel format. They will allow you to see the status of each campaign in real-time as well as to consult the data of campaigns already completed. Import contacts from Excel, from Google Contacts or using our \"Search\" function that reads the entire conversation history and creates the contacts automatically.\n\n- Other Features\nMulti-station, your company's agents will be able to manage conversations from several workstations at the same time. Multi-Agent Conversation Management, Wachabot allows you to create as many accounts as you need for your customer service agents. Once logged into your post with your account, an agent will be able to assign a series of tags and notes to your customers' Whatsapp conversations to keep track of the conversation and see what status it is in: customers pending to be attended, customers being attended and the agent who is attending them, customers who have already had their query resolved, etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/74e6476b-6e3c-4c51-aaea-8db2d4d35cca.png","url":"https://www.softwareadvice.com.au/software/365322/wachatbot","@type":"ListItem"},{"name":"Cohere","position":18,"description":"Cohere is a next-generation customer platform that enables you to automate conversations and interactions while driving support costs down and CSAT scores up. \n\nWith Cohere, you can quickly and easily resolve customer issues, without the need for human intervention. This allows you to focus on your business, while providing an excellent customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6b03469-e6d7-44d5-ae63-ab9f8fce788d.jpeg","url":"https://www.softwareadvice.com.au/software/334845/cohere","@type":"ListItem"},{"name":"CompUp","position":19,"description":"CompUp is a complete compensation platform that enables rewards teams to benchmark, plan and communicate compensation.\n\nIt enables companies to achieve fair pay for all by making use of all their compensation data and benchmarks in one place.\n\nOur solution provides a wealth of insights using comp data. It enables the C&B teams to run multiple appraisal simulations and executive appraisals end to end with ease.\n\nThe platform also provides integration compensation benchmarks from salary benchmarking vendors to have benchmarking data at the fingertips of the relevant stakeholders within a company.\n\nProduct Modules:\n\n- Survey management: manage all your compensation surveys in one place\n- Bands: Create compensation bands across functions, families and levels and share them withing the organisation securely\n- Simulation: Create multiple budget simulations to arrive at employee-level increment recommendations\n- Execute Appraisal Cycles: Distribute appraisal budgets to business unit heads, fu","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13033eb0-7d3a-45a6-b58a-f4f28b0d6bae.jpeg","url":"https://www.softwareadvice.com.au/software/426916/hiresure-ai","@type":"ListItem"},{"name":"Sparkcentral","position":20,"description":"Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operations across all digital platforms. Primarily catering to energy, hotel, food and beverage, banking, insurance, media, IT and retail industries, it helps businesses manage large volumes of data across WhatsApp, Messenger, SMS and asynchronous in-app or in-web chats.\n\n\nKey features of Sparkcentral by Hootsuite include omnichannel messaging, agent operations, enterprise-scale routing, advanced reporting, customer prioritization and team performance measurement. Additionally, it provides application programming interfaces (APIs) to improve real-time reporting, customer relationships and satisfaction. It further allows users to incorporate messaging-based interactions into business modules and facilitate back-end operations.\n\n\nSparkcentral by Hootsuite integrates with third-party customer service applications to streamline information exchange across all channels. The pricing is based on the needs and requirements of businesses. The product extends support through online chat, helpdesk and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5878c21c-907e-4bb4-8027-7d7319e1a0b5.png","url":"https://www.softwareadvice.com.au/software/74949/sparkcentral","@type":"ListItem"},{"name":"SimpleWorks","position":21,"description":"SimpleCRM, offered by Simpleworks, is an exceptional CRM and AI-based solution designed specifically for mid-sized and large enterprises in the Asia Pacific, Middle East, and North Africa regions. With headquarters in Singapore and development centers in Nagpur and Hyderabad, Simpleworks ensures high scalability and adheres to ISO 27001:2013 standards, providing a reliable and secure platform. Our expertise extends beyond the Asia Pacific region, allowing businesses in the Middle East and North Africa to leverage SimpleCRM's robust features and capabilities to streamline customer relationship management and drive business growth. With our comprehensive solution, businesses in these regions can enhance customer experiences, optimize processes, and achieve their CRM objectives with confidence.\n\nThe solution offers a diverse portfolio of products tailored to meet various business requirements. It includes an Omnichannel Support Centre System, Omnichannel Lead Management System, Marketing Automation, Sales Mobile App, Smart AI Chatbot, Digital Account Opening Solution (Mobile App & Bot), and AI-Based Predictive Analytics. This comprehensive range of products empowers businesses to streamline customer support, optimize lead management, automate marketing processes, enhance sales activities, and harness the power of AI for intelligent decision-making.\n\nBacked by a team of approximately 100 dedicated professionals with vast experience in over 400 CRM projects, SimpleCRM provides robust product support. The company has a global presence with sales and support offices and partners worldwide, ensuring exceptional service and assistance. With a track record of successful delivery and expertise gained from over 350 software projects, Simpleworks serves a notable customer base that includes prominent insurance and banking organizations across Asia.\n\nWhether catering to large enterprises with CRM users ranging from 500 to 5,000+ or SMBs with CRM users ranging from 5 to 500, SimpleCRM caters to the diverse needs of businesses in the Middle East, North Africa, South Asia, and Southeast Asia regions. Offering impressive product capabilities, reliable support, and extensive industry experience, SimpleCRM from Simpleworks emerges as the ideal CRM solution for businesses seeking to optimize customer management, drive growth, and stay ahead in a competitive market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cf34641-fc97-48f2-9529-e85ec1d5f46c.png","url":"https://www.softwareadvice.com.au/software/335891/simplecrm","@type":"ListItem"},{"name":"Ada","position":22,"description":"Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.\n\nAda’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most.\n\nAI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions.\n\nAI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more.\n\nAI Email: Turn your email channel into a productivity powerhouse with AI automation that resolves 70% of emails instantly.\n\nDesigned for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure compliance, and integrate seamlessly—all in one place.\n\nAutomate complex SOP workflows—from refunds to trial extensions, train your AI agent to follow SOPs with precision using Ada playbooks.\n\nMeasure ROI—Track CSAT, automated resolutions, NPS, and custom KPIs that matter to your business, so you can prove performance and prioritize what’s working.\n\nEnterprise-grade security—HIPAA, SOC2, and GDPR compliant to safeguard sensitive data with industry-leading security practices.\n\nEffortlessly integrate your tech stack—a robust ecosystem of out-of-the-box integrations and flexible APIs for a seamless flow of data. \n\nDiscover how Ada can resolve 83% of customer inquiries automatically, reduce costs, and achieve faster response times and higher CSAT, without compromising quality. Book a free consultation with our AI customer service experts to discover how you can deliver efficient, high-quality support on every channel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c0b9595-be77-459b-8d14-2f771231fa18.png","url":"https://www.softwareadvice.com.au/software/171805/ada","@type":"ListItem"},{"name":"XOR","position":23,"description":"XOR is a recruiting communication software tool for SMEs, enterprises, NGOs, government organizations, staffing companies, and RPO providers across the world that aims to speed up recruitment while lowering costs and boosting candidate satisfaction. It helps automate candidate screening, interview scheduling, and engagement for the talent pool using AI technology. \n\nIt comes with features like an AI chatbot for candidate screening that works around the clock through text messaging, Meta Messenger, and WhatsApp. It can score answers to determine the candidate’s qualifications and legal entitlement to work before connecting them to a recruiter via automated scheduling for interviews over text, chat, and video that are stored on the platform. It also features virtual career fairs, user recruitment project timelines, integration with over 35 products like Bullhorn and Zoho, dedicated customer success managers and technical support representatives, and training webinars.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7a4a8a35-d963-4a41-b833-c00bd06c2c64.png","url":"https://www.softwareadvice.com.au/software/228070/xor","@type":"ListItem"},{"name":"Clickatell","position":24,"description":"We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat. \n\nClickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation. \n\nAt work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a better world through technology where rewarding consumer experiences are the norm.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2959dddf-ef0f-4f95-85fe-39f95fe9f865.png","url":"https://www.softwareadvice.com.au/software/231757/clickatell-touch","@type":"ListItem"},{"name":"Simplify360","position":25,"description":"Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels.\n\nSimplify360 has been helping businesses deliver exceptional customer support for over a decade now. Our customer support software helps businesses manage all their customer interactions from one inbox - Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, TripAdvisor, Yelp, Amazon, Playstore, App Store, Zomato, eCommerce platforms, and more. The software also helps businesses with Social Listening, Review Management & ORM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6844be8-ed70-4fb1-b9f9-5208565c6939.png","url":"https://www.softwareadvice.com.au/software/344684/simplify360","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software?page=5#itemlist","numberOfItems":25}
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