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description: Page 6 - Discover the best Conversational AI Platforms for your organisation. Compare top Conversational AI Platforms tools with customer reviews, pricing and free demos.
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title: Page 6 - Best Conversational AI Platforms - 2026 Reviews, Pricing & Demos
---

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# Conversational AI Platforms

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## Products

1. [Simplify360](https://www.softwareadvice.com.au/software/344684/simplify360) — 4.4/5 (15 reviews) — Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all...
2. [Mindset AI](https://www.softwareadvice.com.au/software/525825/Mindset-AI) — 4.9/5 (15 reviews) — Mindset AI is an AI-enabled platform that delivers personalized answers from a content library. It works with a range...
3. [JeffreyAI](https://www.softwareadvice.com.au/software/289806/jeffreyai) — 4.9/5 (15 reviews) — JeffreyAI is an AI-enhanced business automation tool crafted to amplify sales and marketing initiatives. It provides ...
4. [Watermelon](https://www.softwareadvice.com.au/software/465024/Watermelon) — 4.6/5 (15 reviews) — Watermelon is an AI platform designed to help businesses create custom AI agents trained on their data for automated ...
5. [Capacity](https://www.softwareadvice.com.au/software/183274/capacity) — 4.5/5 (14 reviews) — Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workfl...
6. [Blazeo](https://www.softwareadvice.com.au/software/286385/apexchat) — 4.8/5 (14 reviews) — We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, ...
7. [Fin](https://www.softwareadvice.com.au/software/530033/Fin) — 4.6/5 (14 reviews) — Fin is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, an...
8. [Inbenta](https://www.softwareadvice.com.au/software/9762/inbenta) — 4.7/5 (13 reviews) — Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. With its powe...
9. [Certainly](https://www.softwareadvice.com.au/software/74784/botxo) — 4.4/5 (13 reviews) — Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides...
10. [Exceed.ai](https://www.softwareadvice.com.au/software/262536/exceed-ai) — 4.8/5 (13 reviews) — Exceed.ai helps businesses engage, nurture, follow up, qualify every inbound opportunity, and schedule meetings for s...
11. [Botmock](https://www.softwareadvice.com.au/software/250862/botmock) — 4.3/5 (13 reviews) — Botmock is a cloud-based conversational intelligence tool that helps businesses build, test and develop artificial in...
12. [Talla](https://www.softwareadvice.com.au/software/267406/talla) — 4.7/5 (12 reviews) — Talla is an automation platform that helps businesses leverage artificial intelligence (AI) technology to streamline ...
13. [LoyJoy](https://www.softwareadvice.com.au/software/352494/loyjoy) — 4.9/5 (12 reviews) — LoyJoy is the European no-code platform for Agentic AI at the customer interface. Companies use it to automate servic...
14. [SAS Viya](https://www.softwareadvice.com.au/software/396214/sas-viya) — 4.4/5 (12 reviews) — SAS Viya is a cloud-native platform designed for data analytics, machine learning and data management. It supports or...
15. [Traq.ai](https://www.softwareadvice.com.au/software/248796/traq365) — 4.9/5 (12 reviews) — Traq.ai is an advanced sales platform designed to revolutionize how your sales team interacts with customers, closes ...
16. [STAN AI](https://www.softwareadvice.com.au/software/445808/stan-ai) — 5.0/5 (12 reviews) — Feeling overwhelmed by resident inquiries and repetitive tasks? STAN AI, a top-rated solution on Software Advice, is ...
17. [Smart Tribune](https://www.softwareadvice.com.au/software/214312/smart-tribune) — 4.4/5 (11 reviews) — Smart Tribune’s customer self-service solutions not only put your customers at the heart of the customer service expe...
18. [Forethought](https://www.softwareadvice.com.au/software/203473/forethought) — 4.5/5 (11 reviews) — Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trai...
19. [Avaya Experience Platform](https://www.softwareadvice.com.au/software/126442/avaya-experience-platform) — 4.7/5 (11 reviews) — Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, ...
20. [Capturi](https://www.softwareadvice.com.au/software/438452/capturi) — 4.8/5 (11 reviews) — As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into c...
21. [HumanFirst](https://www.softwareadvice.com.au/software/463240/HumanFirst) — 4.9/5 (11 reviews) — HumanFirst helps teams with any level of technical expertise transform unstructured text and conversation data into c...
22. [DontGo](https://www.softwareadvice.com.au/software/166330/dontgo) — 4.4/5 (10 reviews) — DontGo is a live chat platform that helps businesses convert abandoning traffic into sales leads using artificial int...
23. [Target First](https://www.softwareadvice.com.au/software/232354/target-first) — 4.2/5 (10 reviews) — Target First is a conversational platform for e-commerce and B2B websites. Create your first chatbot easily with a us...
24. [watsonx Assistant](https://www.softwareadvice.com.au/software/401140/watsonx-assistant) — 4.4/5 (10 reviews) — watsonx Assistant (formerly known as IBM Watson Assistant) is a conversational AI solution that helps businesses with...
25. [Inxide](https://www.softwareadvice.com.au/software/325742/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel,...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Links

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It also enables users to brainstorm ways to apply knowledge, receive overviews of lengthy content, and draft documents. The AI agents help simulate real-world scenarios, recommend content, and provide personalized coaching.\n\nThe platform allows users to build multiple agents for different teams, topics, or clients. Each agent's personality, tone, and responses can be customized. Mindset AI requires no coding, enabling users to set up agents using plain language. It integrates with workplace applications, provides analytics on user engagement, and ensures the security and performance of the AI agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ecaaf68-cd82-4af5-8b25-f2c4646bc1fd.jpeg","url":"https://www.softwareadvice.com.au/software/525825/Mindset-AI","@type":"ListItem"},{"name":"JeffreyAI","position":3,"description":"JeffreyAI is an AI-enhanced business automation tool crafted to amplify sales and marketing initiatives. It provides features for lead capture, email automation, scheduling social media updates, WhatsApp marketing campaigns, and SMS outreach. Moreover, it offers capabilities for managing workflow processes, engaging with clients via dynamic interactions, and automating a range of activities to refine business tactics. Utilizing cutting-edge AI technology, JeffreyAI is designed to streamline business operations, increase operational efficiency, and propel business advancement, empowering users to dedicate more time to fostering relationships and negotiating deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9197d111-d466-4313-b5e6-c7f335314eca.png","url":"https://www.softwareadvice.com.au/software/289806/jeffreyai","@type":"ListItem"},{"name":"Watermelon","position":4,"description":"Watermelon is an AI platform designed to help businesses create custom AI agents trained on their data for automated customer service. It supports industries such as e-commerce, education, healthcare, finance and government organizations to enhance customer communication processes while maintaining service quality.\n\nThe platform includes an AI Agent Builder for creating and deploying AI agents across multiple channels. Its Omnichannel Inbox consolidates customer conversations, allowing collaboration between AI and human agents. A website widget enables quick deployment of AI support on company websites. Detailed analytics are available to evaluate AI agent performance and improve customer service operations.\n\nWatermelon uses enterprise-grade security protocols, including ISO 27001 certification and EU-based data hosting to ensure GDPR compliance. The system can access real-time customer data through connections with third-party applications such as CRMs and webshops. GPT-5 powered AI agents retrieve information from sources such as websites, documents and customer databases to deliver accurate responses in multiple languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e06d55c0-6882-4918-8e41-aba91cf505a7.png","url":"https://www.softwareadvice.com.au/software/465024/Watermelon","@type":"ListItem"},{"name":"Capacity","position":5,"description":"Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service.\n\n\nWith Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate  workflows for any sort of tasks from customer service support to new hire on-boarding.\n\n\nCapacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platform, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.softwareadvice.com.au/software/183274/capacity","@type":"ListItem"},{"name":"Blazeo","position":6,"description":"We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, lead qualification, appointment setting, and retainer signing. The tools we use to do this include live chat, voice call centers, virtual assistant, and SMS\ncommunications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c236ce8-2104-4bd3-9d4a-34b0c063bc6a.png","url":"https://www.softwareadvice.com.au/software/286385/apexchat","@type":"ListItem"},{"name":"Fin","position":7,"description":"Fin is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale.\n\nKey benefits of Fin AI Agent:\n\n- Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting.\n- Easy to configure with a no-code experience that anyone on your team can manage.\n- Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required.\n- Affordable at scale with pricing starting at just $0.99 per outcome.\n- Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels.\n\nHow it works:\nFin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction.\n\nUnder the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence.\n\nProof of performance:\n- Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams.\n- Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic.\n- In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d638f84-9288-482b-bf62-7731756c06a2.png","url":"https://www.softwareadvice.com.au/software/530033/Fin","@type":"ListItem"},{"name":"Inbenta","position":8,"description":"Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. \n\nWith its powerful NLP technology, the platform is able to understand human language and return the appropriate content whenever a customer has a query. \n\nThis increases self-service rates, reduces incoming support requests, and frees agents' time, helping them focus on more complex cases.\n\nThe 4 modules include:\n\n- a transactional, high-performing AI chatbot\n- a knowledge center to help users easily find answers\n- a semantic search engine to make search easy\n- a ticketing system to increase agents' performance\n\nThe solutions easily integrate with existing systems like ERPs, CRMs, IVRs, and a large catalog of solutions, and they can be easily plugged in to pull content from hundreds of data sources. \n\nThe technology is available in over 35 languages, helping you scale your business across the globe.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b247a56a-051f-485f-b41e-e95a6e2e9b4b.png","url":"https://www.softwareadvice.com.au/software/9762/inbenta","@type":"ListItem"},{"name":"Certainly","position":9,"description":"Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management professionals and helps users automate interactions between support teams and clients. Key features include adaptive conversational AI, zero-party data insights, conversation tracking, push notifications, data analytics and multichannel support.\n\n\nCertainly enables businesses to launch a Conversational AI assistant on their mobile application, messenger, website and integrate with Zendesk. Various departments and individual professionals can also manage the chats between human agent and an AI bot. Certainly sends live notifications to managers via email when a customer wants to get in touch with a human.\n\n\nCertainly supports the chat in 14+languages such as English, German, Spanish, Swedish and Danish. The solution also connects with webforms to track conversations and handle user sensitive data. Integration is offered with MailChimp, MobilePay, Microsoft Dynamics CRM and more.\n\n\nServices are offered on a monthly subscription basis and customer support is available via email, phone and a dedicated bot operator from Certainly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa4a62d-9d52-45b1-a7f7-f4fdbdd71090.png","url":"https://www.softwareadvice.com.au/software/74784/botxo","@type":"ListItem"},{"name":"Exceed.ai","position":10,"description":"Exceed.ai helps businesses engage, nurture, follow up, qualify every inbound opportunity, and schedule meetings for sales at scale without the busywork. The AI assistants will play a vital role in marketing and sales teams by acting as a digital teammate that works 24/7 to provide a personalized touch on a mass scale, while simultaneously increasing the rate of qualified pipeline and boosting efficiency.\n\nExceed's AI assistant automatically contacts leads in personalized two-way conversations over email, webchat, and SMS allowing companies and brands to provide a seamless buyer's journey experience. Exceed.ai easily integrates with leading CRM, marketing automation, and sales engagement platforms, automatically updating lead status, qualification criteria and many more uses cases, saving hours of repetitive and error-prone tasks, allowing your reps to focus on building relationships, value, and trust with prospects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3886bfdc-5620-4889-ba96-690282d6141b.png","url":"https://www.softwareadvice.com.au/software/262536/exceed-ai","@type":"ListItem"},{"name":"Botmock","position":11,"description":"Botmock is a cloud-based conversational intelligence tool that helps businesses build, test and develop artificial intelligence (AI)-chatbots on a centralized platform. Professionals can create custom journeys and utilize the drag-and-drop interface to configure conversational workflows according to requirements.\n\nBotmock allows organizations to build prototypes of content blocks, share private documents with colleagues and request feedback to improve team collaboration. Managers can track the progress of ongoing projects and share product designs with team members. Additionally, it lets users extract and export design specifications in PDF/video format for future reference.\n\nBotmock facilitates integration with various third-party applications, such as Slack, Jira, Confluence and more. Pricing is available on monthly subscriptions and support is extended via live chat, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16233db9-266a-4651-854c-e8160c4787a4.png","url":"https://www.softwareadvice.com.au/software/250862/botmock","@type":"ListItem"},{"name":"Talla","position":12,"description":"Talla is an automation platform that helps businesses leverage artificial intelligence (AI) technology to streamline customer service processes and provide support to employees/clients. Talla gives you the power to turn your chat platform into a command center for your company. Talla combines the tools, processes, and intelligent automation you need to manage information workflows within messaging systems. Use Talla to enable business processes in chat, such as onboarding employees, training on new skills, polling, and building out custom experiences. You’ll be able to deliver and gather important information for your team, keeping everyone knowledgeable, engaged and productive.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee75c332-cc16-438e-a662-18da6b573edb.png","url":"https://www.softwareadvice.com.au/software/267406/talla","@type":"ListItem"},{"name":"LoyJoy","position":13,"description":"LoyJoy is the European no-code platform for Agentic AI at the customer interface. Companies use it to automate service, sales, and marketing processes via chat and phone – resolving issues end-to-end, not just answering FAQs.\nLoyJoy AI Agents plan and execute processes autonomously: from contract inquiries and product advice to lead qualification. Over 100 process modules allow business teams to set up complex workflows without coding and integrate them into existing systems such as SAP, Salesforce, or legacy applications. First productive results within 4–6 weeks.\nMade in Germany, hosted in the EU, compliant with GDPR, DORA, BFSG, and the EU AI Act. Companies like RTL+ (98% automated resolution), TRUMPF, R+V Insurance, Vaillant, and SCHOTT rely on LoyJoy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/302b5ecf-eaae-42d5-831b-e4eea0c7f00b.png","url":"https://www.softwareadvice.com.au/software/352494/loyjoy","@type":"ListItem"},{"name":"SAS Viya","position":14,"description":"SAS Viya is a cloud-native platform designed for data analytics, machine learning and data management. It supports organizations in industries such as banking, insurance, healthcare, manufacturing and telecommunications. The platform covers the entire analytics lifecycle, from data integration to model deployment and operational decision-making.\n\nIt provides comprehensive data management with access to various data sources and platforms, along with built-in governance, lineage tracking and auditability. The platform includes tools for data mining, machine learning and statistical modeling, accessible through visual and code-based interfaces. Features include automated machine learning, computer vision, forecasting and optimization. SAS Viya Copilot offers AI-powered assistance for data and AI-related tasks.\n\nThe platform includes AI governance tools for fairness testing, bias detection, model explainability and compliance with regulatory requirements. It supports real-time event detection and integrates intelligence into workflows using business rules and decision governance. SAS Viya operates on cloud environments such as AWS, Azure and Google Cloud Platform, as well as on-premises setups. It is designed to enable collaboration among IT teams, data scientists and business users within a unified environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22936991-b5fd-4428-8f97-fdcb44259d5d.jpeg","url":"https://www.softwareadvice.com.au/software/396214/sas-viya","@type":"ListItem"},{"name":"Traq.ai","position":15,"description":"Traq.ai is an advanced sales platform designed to revolutionize how your sales team interacts with customers, closes deals, and nurtures long-lasting relationships. With our suite of AI-powered features, your team can achieve unprecedented success by leveraging cutting-edge technology and data-driven insights. From recording and summarizing calls to analyzing buyer sentiment and identifying potential risks, Traq.ai equips your team with the tools they need to excel in the competitive world of sales. Following are some of its main features:\n\n- Call & video recording: This feature captures every detail of sales calls and video meetings. Salespeople can focus entirely on building genuine connections with customers, knowing that every interaction is securely recorded for future reference. \n\n- Custom analysis: Every industry has its unique challenges and opportunities. Traq.ai understands this, and our Customized Analyses feature allows you to tailor call analysis to your specific business context. By extracting critical, industry-specific insights from sales conversations, you gain a deeper understanding of your customers, market trends, and competitors. Armed with this knowledge, your team can make data-driven decisions, adapt strategies to changing market dynamics, and gain a competitive edge.\n\n- Call summary: Traq.ai's Call Summary feature condenses lengthy calls into concise, actionable summaries, providing your team with quick reference guides for each interaction. These summaries ensure everyone stays on the same page and facilitate collaboration among team members. \n\n- Sales coaching: Traq.ai's Coaching Library is a valuable resource that captures real-world sales conversations for learning and growth. From new hires to experienced salespeople, access to a diverse array of interactions enables your team to learn from best practices, identify areas for improvement, and fine-tune their approach. \n\n- Call score: This feature objectively evaluates the performance of each sales call. By quantifying the quality of conversations and objection handling, the Call Score provides a clear, measurable assessment of sales interactions. This insight helps identify which deals may require additional attention and informs targeted coaching strategies.\n\n- Buyer sentiment: Understanding customer sentiments is crucial in crafting sales strategies. Traq.ai's Buyer Sentiment feature employs advanced sentiment analysis to gauge the emotions and inclinations of buyers during sales conversations.\n- Risk Profile: Traq.ai's Risk Profile feature proactively identifies risks and objections that may arise during sales conversations. By highlighting potential challenges early on, your team can develop targeted strategies to address them effectively. \n- Follow-up communication: AI-generated follow-up communication feature takes the burden off your sales team by creating professional messages based on previous conversations. By analyzing call data, the AI system crafts personalized follow-up messages, saving time and ensuring consistent, prompt engagement with customers. \n- Task list: This feature automates task management, ensuring that follow-ups are conducted promptly. By streamlining task assignments and reminders based on call content, the Task List enhances team efficiency and maintains momentum with prospects and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/21c4a7aa-ec4e-4674-876b-b56c49188755.jpeg","url":"https://www.softwareadvice.com.au/software/248796/traq365","@type":"ListItem"},{"name":"STAN AI","position":16,"description":"Feeling overwhelmed by resident inquiries and repetitive tasks?  STAN AI, a top-rated solution on Software Advice, is your key to a more streamlined and efficient property management experience. This innovative virtual assistant empowers residents with 24/7 support while freeing up your team to focus on what truly matters – building strong resident relationships and tackling strategic initiatives.\n\nHere's how STAN AI transforms property management, making it a Software Advice favorite:\n\nResident Satisfaction at its Peak: Residents get instant answers to common questions about rent, leases, policies, and the community – all through a user-friendly chat interface accessible via SMS, email, phone, or popular platforms like Whatsapp and Facebook. This seamless experience empowers residents and fosters a happier, more engaged community.\n\nBoost Efficiency and Save Time: Say goodbye to repetitive tasks! STAN AI automates everything from sending lease renewals and rent reminders to managing account information and service requests. This frees up valuable time for property managers to focus on high-impact activities like resident outreach, property improvements, and strategic planning.\n\nSeamless Integration: No need to worry about data silos or clunky integrations. STAN AI seamlessly integrates with your existing property management systems, ensuring a smooth workflow and effortless data exchange.\n\nAI-Powered Learning:  STAN AI is more than just a chatbot. It's a powerful AI tool that learns and adapts to your community's unique needs.  Over time, STAN AI becomes even more efficient at answering resident questions and handling tasks specific to your property.\n\nData-Driven Insights: Gain valuable insights into your resident population and property operations with insightful reports generated by STAN AI.  Use this data to make informed decisions, improve resource allocation, and enhance the overall resident experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa30a5f-ab26-4423-816f-ac2b832aedd5.jpeg","url":"https://www.softwareadvice.com.au/software/445808/stan-ai","@type":"ListItem"},{"name":"Smart Tribune","position":17,"description":"Smart Tribune’s customer self-service solutions not only put your customers at the heart of the customer service experience but also empower your customer support agents to be more effective at everything they do. It’s simply a smarter overall approach to customer service. We expertly combine cutting-edge technology with a bespoke human touch to amplify a brand’s end-to-end customer service experience, one that empowers customers to be more autonomous at every turn with chat bots, dynamic FAQs and more.\n\nWhen your customers need help, they want to find answers to their questions, fast. So, give them a better way to be more self-sufficient in resolving questions and issues on their own by automating up to 70% of their tier-1 inquiries via customer self-service solutions. That alone can reduce the number of contact centre requests by 40%, helping you create a more ROI-positive customer service experience that boosts customer satisfaction.\n\nDon’t wait for customers to ask you for help. Instead, use customer self-service solutions to anticipate their needs at every step along the purchase journey. By proactively surfacing useful and relevant content throughout the online customer experience, you will be able to boost on-site conversion rates by up to 20% and strengthen your business’s bottom line over time\n\nThe truth is, when your customers need help, you need to be ready to support them at that exact moment. Customer self-service solutions can provide them with a quick, easy, and reliable way to find answers to frequently asked questions on their own, even when your customer support team isn’t available to help. Doing so will not only increase NPS and CSAT scores but also fuel long-term customer loyalty in a big way.\n\nAt Smart Tribune, one-size-fits-all doesn’t exist in our world. Every solution we’ve ever built for over 150 major global brands across every business sector imaginable has been a bespoke and highly customised process from the start.\n\nWe strike the perfect balance between technology and a human touch. Our hands-on, consultative approach to understanding your business’s customer service needs is second-to-none in the industry. Our dedicated team of customer service and tech experts will work with you every step of the way, from developing a focused strategy to measuring ongoing performance, to ensure the long-term success of your project.\n\nWe don’t believe in providing just any solution. It’s all about building the right solution for you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/279dc4f8-3795-4018-b4c8-2da91a5c2546.png","url":"https://www.softwareadvice.com.au/software/214312/smart-tribune","@type":"ListItem"},{"name":"Forethought","position":18,"description":"Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trained on your specific data sets and meets stringent security standards, ensuring natural AI interactions that eliminate inefficiencies and enhance response times, resolution rates, and customer satisfaction in every interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39893795-2d65-43a7-a5a7-ef3bccce785f.png","url":"https://www.softwareadvice.com.au/software/203473/forethought","@type":"ListItem"},{"name":"Avaya Experience Platform","position":19,"description":"Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely.\n\nAvaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82e45738-135c-47e1-9a0f-90a91655fcd8.png","url":"https://www.softwareadvice.com.au/software/126442/avaya-experience-platform","@type":"ListItem"},{"name":"Capturi","position":20,"description":"As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into concrete insights.\n\nWith these insights, your customer service team will learn how wording, efficiency, and win-back strategies affect customer satisfaction and retention rates.\n\nEvery year, Capturi processes and analyzes more than 35 million conversations from sales, customer service, and citizen service departments.\n\nCapturi's conversational AI platform is a trusted partner in creating extraordinary conversations and ensuring that every single interaction is productive and memorable – regardless of whether a call is handled by a human or an artificial agent.\n\nCapturi’s AI solution can be divided into three use cases: Insights, Assistant, and Artificial Agents.\n\nWith Capturi Insights and Automation, you can get to know your customers better without having to spend unnecessarily long time. You will gain insights into how to successfully reduce average handling time, which type of approach to use to increase customer satisfaction levels, and how to reduce the overall conversation length. \n\nTo further improve customer satisfaction levels and provide additional insights, Capturi automatically identifies spikes in the number of conversations on given topics.\n\nWith Capturi AI Assistant, you can revolutionize the way your agents access information. The AI Assistant is designed to do just that: assist agents in improving, streamlining, and optimizing their call handling. Using complex technology, the Assistant can identify customer inquiries while they wait in the phone queue. Once the customer has explained their problem, the Assistant summarizes key points and forwards these to the agent along with concrete solution suggestions based on best practices.\n\nAdditionally, the AI Assistant will soon be able to collect important information across conversations and update knowledge articles accordingly. It will also be able to dynamically suggest new topics based on popular topics and best practices.\n\nIn addition, you can sign up for a waitlist for our AI Agents. These Artificial Agents can help customers solve simple inquiries quickly and effectively, without compromising the high quality that is essential in any customer interaction. In cases where the AI Agent is not able to provide suitable assistance, it forwards the call to a human agent with expertise in the given area.\n\nDue to a customer-centric approach and a product that is continuously developed based on customer needs and feedback, Capturi has an NPS of 70.5 – in comparison, the average SaaS company has an NPS of 36.\n\nTo ensure that all customers benefit as much as possible from the platform, we offer unlimited access to a Customer Success Manager. Based on each department's data, the Customer Success Manager will help the team reach their goals and set new ones accordingly.\n\nCapturi is a plug-and-play tool that can easily be integrated into your preferred contact center solution. This way, you can still enjoy the favorite features of your current system while gaining access to new insights with Capturi.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/566ddf5e-29fb-40fb-a160-e79c8482610f.png","url":"https://www.softwareadvice.com.au/software/438452/capturi","@type":"ListItem"},{"name":"HumanFirst","position":21,"description":"HumanFirst helps teams with any level of technical expertise transform unstructured text and conversation data into customizable training datasets and actionable business insights. It enables users to explore, discover, label, manage and analyze any natural language dataset with machine-learning workflows and real-time feedback.\n\nHumanFirst allows organizations to adopt a data-centric approach for NLU applications, including digital IVR, call center AI, sales automation, voice of the customer analytics, chatbots and more. It can streamline the continuous improvement of NLU dataset training to eliminate manual workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86dbd39a-7c2d-41e0-864b-22c305efb980.png","url":"https://www.softwareadvice.com.au/software/463240/HumanFirst","@type":"ListItem"},{"name":"DontGo","position":22,"description":"DontGo is a live chat platform that helps businesses convert abandoning traffic into sales leads using artificial intelligence (AI) chatbots and exit intent technology. With its split testing module, professionals can run different versions of the chatbot across multiple web pages and measure bot performance based on user behavior.\n\n\nDontGo allows administrators to generate summary reports, providing them with insight into user inquiries, trends and sales opportunities. The solution monitors client interactions to offer customizable chat scripts and FAQ answers as per industry requirements. Moreover, enterprises can embed click-to-call buttons in the bot, enabling prospects to communicate with agents via voice calls.\n\n\nDontGo facilitates integration with various third-party CRM and LMS applications. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba48391-39f2-466c-8423-02ed4292e56a.png","url":"https://www.softwareadvice.com.au/software/166330/dontgo","@type":"ListItem"},{"name":"Target First","position":23,"description":"Target First is a conversational platform for e-commerce and B2B websites. Create your first chatbot easily with a user-friendly interface. Hot leads will be transferred by the chatbot to your team. You can also active many channels like chat, web call back, Whatsapp, messenger, meeting, live shopping. Target First allows you to set up accurate trigger rules in order to target only hot visitors and convert 25% of them into customers or qualified leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95e843c0-6e4c-4ddf-80d5-7da1a073d125.png","url":"https://www.softwareadvice.com.au/software/232354/target-first","@type":"ListItem"},{"name":"watsonx Assistant","position":24,"description":"watsonx Assistant (formerly known as IBM Watson Assistant) is a conversational AI solution that helps businesses with customer support, marketing, and sales. The software is cloud-based. The main features of IBM Watson Assistant include natural language processing, intent recognition, automated responses, and query suggestions.\n\nBusinesses can benefit from watsonx Assistant’s analytics, which facilitates monitoring of KPIs and metrics. The platform also helps with training the AI system without the need for coding. \n\nwatsonx Assistant subscriptions are offered on a monthly basis and support is provided via chat, email, phone, and FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3de8259b-4899-4ce1-9e7f-ef0028ec2eff.jpeg","url":"https://www.softwareadvice.com.au/software/401140/watsonx-assistant","@type":"ListItem"},{"name":"Inxide","position":25,"description":"Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.\nThe platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.\nThe platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.\nThe quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.\nThe Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.\nEach interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience.\nThe Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fbee5d-a497-4735-9d97-71ab290a3acc.jpeg","url":"https://www.softwareadvice.com.au/software/325742/inx-app","@type":"ListItem"}],"numberOfItems":25}
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