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description: Page 8 - Discover the best Conversational AI Platforms for your organisation. Compare top Conversational AI Platforms tools with customer reviews, pricing and free demos.
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title: Page 8 - Best Conversational AI Platforms - 2026 Reviews, Pricing & Demos
---

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# Conversational AI Platforms

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## Products

1. [Avoma](https://www.softwareadvice.com.au/software/341252/avoma) — 4.8/5 (6 reviews) — Avoma is an artificial intelligence (AI)-enabled virtual meeting assistant solution that helps businesses manage meet...
2. [Promptchat](https://www.softwareadvice.com.au/software/291175/promptchat) — 5.0/5 (6 reviews) — Promptchat is a customizable chatbot builder platform designed to help hosting companies and businesses wanting to ke...
3. [PerfectBot](https://www.softwareadvice.com.au/software/426097/perfectbot) — 4.8/5 (6 reviews) — PerfectBot is an AI chatbot for Gorgias that can answer any queries about an online store’s services and products. Ba...
4. [Smartly.AI](https://www.softwareadvice.com.au/software/244237/smartly-ai) — 4.2/5 (6 reviews) — Smartly.AI is a cloud-based and on-premise platform that allows non-technical teams to quickly build powerful bots us...
5. [Yonder](https://www.softwareadvice.com.au/software/514676/Yonder) — 4.8/5 (6 reviews) — Yonder is a cloud-based review management platform designed for tourism businesses, including tour operators and acco...
6. [BotPenguin](https://www.softwareadvice.com.au/software/463719/BotPenguin) — 4.8/5 (6 reviews) — BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like Whats...
7. [WotNot](https://www.softwareadvice.com.au/software/194971/wotnot) — 4.6/5 (5 reviews) — WotNot is a no-code chatbot builder that facilitates conversational AI on websites, Facebook Messenger, and WhatsApp....
8. [Chatlayer](https://www.softwareadvice.com.au/software/419752/chatlayer) — 4.4/5 (5 reviews) — Chatlayer is an AI platform that lets users build voice and chatbots with no coding required, Users can automate proc...
9. [Knowlarity](https://www.softwareadvice.com.au/software/337799/knowlarity) — 4.0/5 (5 reviews) — Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of comp...
10. [Mosaicx](https://www.softwareadvice.com.au/software/367101/mosaicx) — 3.8/5 (5 reviews) — Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experien...
11. [Engagely](https://www.softwareadvice.com.au/software/245154/engagely) — 4.2/5 (5 reviews) — engagely.ai is a brand in cognitive decision making by the Economic Times. A no-code platform offers a customizable, ...
12. [SAP Conversational AI](https://www.softwareadvice.com.au/software/247996/sap-conversational-ai) — 4.6/5 (5 reviews) — SAP Conversational AI is a chatbot platform that enables businesses to create, deploy, and manage chatbots to offer m...
13. [Freshdesk Omni](https://www.softwareadvice.com.au/software/425905/Freshdesk-Omni) — 3.6/5 (5 reviews) — Freshdesk Omni simplifies tracking agent performance, workload distribution, and task assignment, enabling leaders to...
14. [Voiceoc](https://www.softwareadvice.com.au/software/443300/voiceoc) — 4.8/5 (5 reviews) — Voiceoc is a virtual assistant powered by artificial intelligence, specifically tailored for the healthcare sector. I...
15. [Clerk Chat](https://www.softwareadvice.com.au/software/440510/clerk-chat) — 4.2/5 (5 reviews) — Clerk Chat is a business messaging platform that allows SMS and MMS messaging on existing phone numbers. It works wit...
16. [Voicespin](https://www.softwareadvice.com.au/software/321083/conversation-analyzer) — 4.8/5 (5 reviews) — VoiceSpin is a sales-oriented cloud-based AI contact center software provider offering a range of solutions for SMBs ...
17. [Second Nature](https://www.softwareadvice.com.au/software/242025/second-nature) — 5.0/5 (4 reviews) — Second Nature software provides users with basic tutorials on how the system operates, and it selects the training se...
18. [Qualified](https://www.softwareadvice.com.au/software/259839/qualified) — 5.0/5 (4 reviews) — Qualified is a live chat, conversational AI, and chatbot solution that helps businesses with capturing and qualifying...
19. [Botcopy](https://www.softwareadvice.com.au/software/324866/botcopy) — 4.8/5 (4 reviews) — The bot front end you're looking for\! Botcopy is a SaaS company that helps enterprises connect Google Dialogflow CX o...
20. [Sparrow](https://www.softwareadvice.com.au/software/411792/sparrow) — 5.0/5 (4 reviews) — Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, includ...
21. [Centribal](https://www.softwareadvice.com.au/software/360850/centribal) — 4.3/5 (4 reviews) — Centribal is the Platform for the management and creation of hybrid chatbots that has positioned itself as one of the...
22. [ClinicWise](https://www.softwareadvice.com.au/software/189844/virtual-vetnurse) — 4.8/5 (4 reviews) — Virtual VetNurse is a cloud-based system, which enables veterinarians to monitor their practice remotely. It is an on...
23. [Vergic](https://www.softwareadvice.com.au/software/321324/vergic) — 4.5/5 (4 reviews) — Vergic Engage is a multichannel customer engagement platform that allows businesses to connect with online customers ...
24. [Botco.ai](https://www.softwareadvice.com.au/software/344070/botco-ai) — 4.8/5 (4 reviews) — Botco.ai is a conversational platform that allows businesses to automate interactions with customers over web platfor...
25. [Gallabox](https://www.softwareadvice.com.au/software/434075/gallabox) — 4.5/5 (4 reviews) — Gallabox empowers businesses with a single, collaborative communication platform designed to help convert their custo...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Links

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Additionally, it offers direct integration with the OPENAI chatGPT platform, allowing users to choose between manually building chatbots on various channels like SMS, WhatsApp, FB Messenger, Instagram, Viber, and Telegram, or utilizing a ChatGPT account with personalized content.\n\nWith the Promptchat Chat Broadcaster module, users can send single or mass marketing messages, including chatbots, to all supported integration channels, such as SMS, WhatsApp, FB Messenger, Instagram, Viber, and Telegram contacts. Promptchat also helps administrators handle incoming messages and unify all business messaging into one shared team inbox, regardless of the chat channel. Users can add tags, share, and add notes to incoming SMS, WhatsApp, Instagram, FB, or live website chat messages. \nOur powerful search feature ensures you can find and filter chats within seconds.\n\nPromptchat's drag & drop-style visual conversation flow builder, with no coding capability, allows users to create chatbots. The live human takeover facility allows users to upsell clientele and provide customer service.\n\nUpon signing up, agencies can leverage various benefits, including using support chatbots and live chat on company website(s), bundling chat client software with services, offering branded chatbot services as freebies or bonuses, launching SMS, WhatsApp, Instagram, and Facebook marketing campaigns, and creating custom chatbots for delivery on FB Messenger, Viber, Telegram, and WhatsApp.\n\nPromptchat also offers seamless external authentication (Single Sign-On), enabling third-party CRM and other online systems integration. Software developers and system integrators can utilize built-in API / Switch and Code executor modules, providing infinite possibilities for dynamic integrations. As Promptchat originated as a live chat service provider, it offers all live chat features, including real-time visitor tracking, proactive chat invites, multi-operator chat, and tag and share live chats.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/694c814e-288f-4b8b-aaf7-7370756440d5.png","url":"https://www.softwareadvice.com.au/software/291175/promptchat","@type":"ListItem"},{"name":"PerfectBot","position":3,"description":"PerfectBot is an AI chatbot for Gorgias that can answer any queries about an online store’s services and products. Based on the GPT engine, the chatbot provides instant and accurate responses to customer questions, 24/7. \n \nPerfectBot enables businesses to reduce workload by handling repetitive tickets and letting the customer support team spend more time on high-value tickets. It helps optimize the first response time by providing customers with instant, automated responses, positively impacting the shopping experience. \n\nPerfectBot is an add-on, so users can easily plug it into Gorgias. Native integration to Gorgias utilizes the power of generative AI and all other help desk features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1127795a-08e1-455f-b1dc-171e872ec202.jpeg","url":"https://www.softwareadvice.com.au/software/426097/perfectbot","@type":"ListItem"},{"name":"Smartly.AI","position":4,"description":"Smartly.AI is a cloud-based and on-premise platform that allows non-technical teams to quickly build powerful bots using a no-code drag-and-drop visual editor.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a6fe0e6-b8b1-4a8a-9fab-8536f3a852c8.png","url":"https://www.softwareadvice.com.au/software/244237/smartly-ai","@type":"ListItem"},{"name":"Yonder","position":5,"description":"Yonder is a cloud-based review management platform designed for tourism businesses, including tour operators and accommodations. The solution includes an AI chatbot that answers customer questions on websites and Facebook Messenger, operating continuously to capture bookings even after business hours. Yonder features an automated review generation system that sends email and SMS requests with reminders to collect customer feedback. It works with various reservation systems, allowing businesses to display live availability information and enabling customers to book directly through the platform. Additionally, the platform offers analytical capabilities that connect reviews to specific bookings, generating reports by locations, products and room types.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b9c6d76-bd82-4af9-b3c5-87ffaef44ca7.png","url":"https://www.softwareadvice.com.au/software/514676/Yonder","@type":"ListItem"},{"name":"BotPenguin","position":6,"description":"BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS.\n\nIt offers multilingual AI agents, chatbots, and voice bots, with live-agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times.\n\nWith 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints.\n\nBotPenguin supports scalable, AI-driven communication for businesses of all sizes and also offers whitelabel opportunities for agencies and partners worldwide.\nSocially responsible, every subscription supports global animal welfare.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31280775-9ba7-4c04-b48b-5fec357f0282.png","url":"https://www.softwareadvice.com.au/software/463719/BotPenguin","@type":"ListItem"},{"name":"WotNot","position":7,"description":"WotNot is a no-code chatbot builder that facilitates conversational AI on websites, Facebook Messenger, and WhatsApp. With WotNot, you can turn your anonymous website visitors into qualified leads and ensure higher customer satisfaction through multiple platforms. Create enticing automated conversational flow using templates to generate leads, provide 24/7 customer support, and enhance your sales. Include rich media format in the bot builder like images and GIFs and leverage human handover feature for complex customer queries.  Get started with conversational marketing using WotNot’s integrations like Airtable, Google Calendar, Dialogflow, Shopify, and Salesforce and provide a personalized experience through multilingual conversational experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/00107030-26ab-4d69-8c3a-2797818a4378.png","url":"https://www.softwareadvice.com.au/software/194971/wotnot","@type":"ListItem"},{"name":"Chatlayer","position":8,"description":"Chatlayer is an AI platform that lets users build voice and chatbots with no coding required, Users can automate processes and personally connect with customers across multiple channels. This platform offers features such as chatbot templates, analytics, and integrations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d8ae93c-8aa3-4a11-bf72-8d2c5aeef07d.png","url":"https://www.softwareadvice.com.au/software/419752/chatlayer","@type":"ListItem"},{"name":"Knowlarity","position":9,"description":"Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative  solutions in Voice, Video & AI are leveraged by top companies like MG Motors, OYO, Marks & Spencers, PolicyBazaar.com & IndiaMart\n\n\nKnowlarity’s cloud communication solutions empower businesses to operate on an effective communication network via various cloud solutions such as Click-to-call, Number Masking, Multi-Level IVR System, Toll-free Number, AI-powered Speech Analytics, ChatBots/VoiceBots, WhatsApp Business API and much more. \n\nIts solutions are trusted by over 6000+ businesses across 65+ countries, Knowlarity empowers businesses across every industry to realize the complete prowess of cloud-based communication. With over 300+ employees, it provides businesses unparalleled reliability and intelligence by enabling business communication.\n\nKnowlarity’s cloud communication technology is utilized by companies across industries. Top Companies in Finance, IT/Software, Edutech, Automobile, Logistics & Delivery, E-Commerce, Healthcare Sector, facilitate business communication and optimize operations by integrating Knowlarity Solutions with their CRM & marketing automation software. Core Processes like customer support, remote work, lead generation, delivery and marketing efforts are streamlined via Knowlarity’s state-of-the-art solutions,\n\nThese are some of the most popular Solutions of Knowlarity-\n\nCloud Contact Center:  A holistic voice solution that is hosted on the cloud. It streamlines voice operations for businesses to derive more ROI out of the interactions that they have with their customers. Easy to integrate with CRM & other solutions to drive cohesive customer engagement efforts. \n\nVirtual Number: A cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries, departments & even offices. Businesses can use local, toll-free and international virtual business numbers to expand their market reach and offer customers ease of accessibility while reducing their in-house costs on infrastructure and operations.\n\nIVR: \nInteractive Voice Response (IVR) is a technology leveraged by businesses to automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It functions on DTMF input done by the customer. With IVR, a business can interact with callers & route calls to agents when required.\n\nChatBots & VoiceBots: Conversational AI-powered Bots let a business automate engagement at many levels. A business can automate conversations for support, lead generation & more with ChatBots and VoiceBots. It is built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.\n\nSpeech Analytics Platform: The Speech Analytics platform lets businesses build an easy-to-use application & helps them get closer towards their customer intent empathy basis sentiment analysis. A business can analyze phone calls quickly & accurately through speech to text transcription. A business can analyze 100% customer interactions to derive unmatched business intelligence.\n\nWhatsApp Business API: The WhatsApp Business API is a solution for businesses to interact with customers and leverage the 2 billion active user base. Businesses can drive engagement for sales, support, operations etc. Knowlarity is a WhatsApp Business Solution Provider that helps businesses lower costs, enhance support & boost lead generation.\n\nVideo API-  Knowlarity’s Video APIs/SDKs help businesses build video experience within the Website/App. Businesses can seamlessly integrate video communication in their strategy - Client Meeting, Consultations, Remote Work & much more. The Video Solution comes with a slew of features like video recordings and dashboards to help businesses learn more about their customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51413952-d026-43c0-96e2-7c6da5b0e4ea.jpeg","url":"https://www.softwareadvice.com.au/software/337799/knowlarity","@type":"ListItem"},{"name":"Mosaicx","position":10,"description":"Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experiences, resulting in increased customer loyalty.\n\nIntelligent Virtual Agents (IVA) sounds human and understands nearly anything a customer says. It allows customers to describe issues in their own words, which creates a delightful experience and creates a quicker, easier path to resolution. Mosaicx gives businesses access to a collection of industry-specific service modules, making the solution easy to adapt for your audience. Additionally, these modules also allow Mosaicx to automate a wider swath of customer requests than other types of service automation tools.\n\nMosaicx Outreach covers the text-messaging side of customer service. This makes Mosaicx an all-in-one inbound and outbound service solution. Schedule and automate messages, which may display the brand name, logo and colors to make your recipients more comfortable. Consider using Mosaicx Outreach for link sharing, verification codes, location sharing, prescription refill reminders, marketing messages and more. Additionally, proactive text messaging can resolve issues before customers call, but Outreach and IVA can also operate simultaneously, allowing customers to communicate by phone and text at the same time.\n\nMosaicx Insights provides data on system functions and experiences created in almost real time. See how many calls were received, how many texts were delivered, how long customers spent talking to the IVA, what percentage of the call time was spent in automation, and more. Additionally, users can manage the solution in this console, creating a single source for all that is Mosaicx.\n\nMosaicx offers Avoke, a customer journey analysis tool, which records and displays information about calls from dial to hang up. It records time on hold, chats with an agent, all transfers and surveys at the end. Additionally, with this data, users can see where the experience is best and where it can be improved.\n\nLiving in the cloud, Mosaicx is simple to access and highly secure. Additionally, designed to support both customer service and HR needs, businesses use Mosaicx to create personalized, enjoyable experiences for customers, employees and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d49967cd-db04-48e2-868c-a1e45414a9df.jpeg","url":"https://www.softwareadvice.com.au/software/367101/mosaicx","@type":"ListItem"},{"name":"Engagely","position":11,"description":"engagely.ai is a brand in cognitive decision making by the Economic Times. A no-code platform offers a customizable, secure, and cost-effective solution that’s driven by ideas and not technical expertise. The no-code platform allows to build bots and construct complex workflows without writing a single line of code that too within a week's time. \n\nThe powerful Omnichannel conversational AI platform helps businesses connect & engage with their customers across 35+ popular enterprise channels like Chat, Voice, Email, & WhatsApp to drive superior customer engagement and create personalized, exceptional and intelligent experiences across 120 global languages. Engagely's multilingual chatbot can provide customer support and troubleshoot problems for business users in a language they are comfortable with. The transformative customer engagement platform has a client spread over 10 + countries which includes India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE, and US. \n\nEngagely's conversational AI helps businesses segregate leads from contacts by identifying and qualifying their intent using conversations and assigning them to the sales team instantly with its CRM integration to increase conversion rate. Also the powerful ML-powered recommendation engine lets upsell and cross-sell to the customers and improve the revenue drastically. Engagely can work round the clock without human intervention for simple as well as complex queries and save contact center costs by implementing AI-enabled Voice and Chat bots. Engagely acts as the first runner that filters the FAQs and passes the baton to the human agent if and when required. The robust AI-assisted platform helps transform customer engagement and experience with rich media messages, customized greetings, video, maps and other forms of multimedia messages & respond to the customers in seconds, with high accuracy. \n\nEngagely allows businesses streamline business operations, intensify engagement, increase conversions, deliver delightful customer support and drive top-line business growth while reducing business costs. Designed for growing companies as well as for the well-established brands, Engagely is an all in one AI solution for your business process automation needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6bdd669-63a0-4861-bcb1-0fa13038c326.png","url":"https://www.softwareadvice.com.au/software/245154/engagely","@type":"ListItem"},{"name":"SAP Conversational AI","position":12,"description":"SAP Conversational AI is a chatbot platform that enables businesses to create, deploy, and manage chatbots to offer more personalized service to customers. It includes functionalities for handling natural language processing, machine learning algorithms for predictive analytics and text analytics tools for sentiment analysis.\n\nThe software can be used in customer service portals, sales engagement platforms, chatbots for e-commerce sites, or internal applications like employee onboarding processes or knowledge management systems. SAP Conversational AI uses analytics tools that allow users to monitor customer interaction history and make adjustments as necessary.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03d01716-cc6c-4550-a021-46b069111958.png","url":"https://www.softwareadvice.com.au/software/247996/sap-conversational-ai","@type":"ListItem"},{"name":"Freshdesk Omni","position":13,"description":"Freshdesk Omni simplifies tracking agent performance, workload distribution, and task assignment, enabling leaders to optimize agent efficiency and productivity. From an agent training and QA point of view, the built-in AI helps coach reps in real-time after every customer resolution with proactive quality management. Instead of hiring a QA team and reviewing conversations and calls, the system automatically performs in-depth reviews and shares its findings with your team to help your agents improve their performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dbea18e-ae8e-4d53-81e5-90b863a5bb8f.png","url":"https://www.softwareadvice.com.au/software/425905/Freshdesk-Omni","@type":"ListItem"},{"name":"Voiceoc","position":14,"description":"Voiceoc is a virtual assistant powered by artificial intelligence, specifically tailored for the healthcare sector. It is designed to streamline patient engagement and workflows for medical practices, hospitals, clinics, and similar establishments. Its primary function is to automate routine patient interactions, such as booking appointments, refilling prescriptions, and addressing insurance and billing inquiries, through voice and text-based conversations. This automation can alleviate the workload of healthcare staff and provide patients with efficient self-service options.\n\nVoiceoc's key features include the ability to understand and respond in multiple languages, sentiment analysis to identify unsatisfied patients, and continuous learning from a vast amount of patient conversation data. These features allow Voiceoc to deliver personalized, human-like interactions in the patient's language of choice, proactively address patient dissatisfaction, and consistently enhance the quality of its conversations.\n\nVoiceoc serves as an automated receptionist for healthcare businesses. It employs advanced natural language processing and machine learning to handle tasks such as appointment scheduling, billing inquiries, prescription processing, condition triage, and patient feedback collection. By doing so, it not only saves time for healthcare staff but also provides patients with immediate access to self-service options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f8b9f01-633d-4ecf-a2d0-aeba75eeb97b.png","url":"https://www.softwareadvice.com.au/software/443300/voiceoc","@type":"ListItem"},{"name":"Clerk Chat","position":15,"description":"Clerk Chat is a business messaging platform that allows SMS and MMS messaging on existing phone numbers. It works with major phone carriers to enable messaging capabilities on current business lines, catering to companies seeking personalized, automated conversations with customers via text message.\n\nThe platform features an AI-powered assistant, Clerk Assistant, which connects to CRMs and other data sources to learn about customers. This enables customized, concierge-level conversations at scale. Users can also develop workflows and messaging campaigns to automate conversations and send bulk messages to customers.\n\nClerk Chat offers analytics for tracking the performance of human teams and AI assistants in managing conversations. The software is compatible with various platforms such as Slack, Microsoft Teams, Salesforce, and Pipedrive, allowing businesses to utilize messaging across their customers' preferred channels. Clerk Chat helps companies transform traditional phone numbers into conversational tools to enhance engagement and revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20f9301e-2d4e-4302-900b-8e761af970a7.jpeg","url":"https://www.softwareadvice.com.au/software/440510/clerk-chat","@type":"ListItem"},{"name":"Voicespin","position":16,"description":"VoiceSpin is a sales-oriented cloud-based AI contact center software provider offering a range of solutions for SMBs and large-scale enterprises, helping them manage their inbound and outbound communications, reach out to more leads faster, and turn more conversations into sales conversions. \n\nWith VoiceSpin, teams can acquire international local numbers from various countries to expand the global reach. An AI-based auto dialer enables sales team to make thousands of outbound calls with minimal human input, while an intelligent lead and agent scoring and matching system ensures leads are always routed to the best-fitting agents to maximize sales conversions.\n\nVoiceSpin’s robust VoIP call center software can also streamline inbound call handling with features, such as IVR, advanced call routing, inbound call queues, queue callbacks, real-time dashboards, and customizable reporting and analytics. Integrations with the leading CRM systems, such as Zoho, Salesforce, HubSpot, and Pipedrive, will automate agent workflows and provide agents with more context for delivering more personalized experiences.\n\nCompanies with more mature needs can additionally take advantage of bulk SMS text messaging, AI speech analyzer, and VoiceSpin messaging that unifies all digital communication channels, including email, chat, WhatsApp, Telegram, and other instant messaging apps and social media platforms into a single interface to optimize omnichannel customer communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c2102de-bb66-49ac-9e28-35e68fa608f3.png","url":"https://www.softwareadvice.com.au/software/321083/conversation-analyzer","@type":"ListItem"},{"name":"Second Nature","position":17,"description":"Second Nature software provides users with basic tutorials on how the system operates, and it selects the training sessions that best suit each user's learning needs. The program is offered as a SaaS solution and is accessible from most web browsers. The software gives automated insights into what learners say and do during training sessions. \n\nEach session creates aggregated reports that can be viewed by the immediate user and that person's manager. The system allows managers to check the progress of employee training sessions without having to monitor video footage.\n\nThe Second Nature software platform judges people based on their pitch, answer length, filler words, and speed of response. There are various questions to choose from for the AI sprite. Admins can customize it to include product or business names and add more questions. The program also has a text-to-speak function that can read aloud the questions. Lessons can be re-taken and scaled as required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/574050ea-7750-4a37-8f3a-e6e499b29e54.jpeg","url":"https://www.softwareadvice.com.au/software/242025/second-nature","@type":"ListItem"},{"name":"Qualified","position":18,"description":"Qualified is a live chat, conversational AI, and chatbot solution that helps businesses with capturing and qualifying leads. The main features of Qualified include automated responses, query suggestions, automated routing, lead qualification, customizable branding, and proactive chat.\n\nBusinesses can benefit from Qualified’s website intelligence feature, which shows users who is visiting their site, what the status of the lead is, and any relevant notes. The platform also helps with building a customized chatbot with scripts and rules for the chatbot to follow in conversations.\n\nQualified subscriptions are offered on a monthly basis and support is provided via chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfce18c6-8c33-47ce-b37f-d31233640c88.png","url":"https://www.softwareadvice.com.au/software/259839/qualified","@type":"ListItem"},{"name":"Botcopy","position":19,"description":"The bot front end you're looking for! Botcopy is a SaaS company that helps enterprises connect Google Dialogflow CX or ES to websites and apps, letting government, educational and other organizations run sophisticated conversational AI on their websites. \n\nYou can create a rich, custom web chat UI for Dialogflow. It is stable and secure and can connect with various third-party live chat or help desk services. \n.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/44529b98-662c-4b9e-80c9-24931ae36667.jpeg","url":"https://www.softwareadvice.com.au/software/324866/botcopy","@type":"ListItem"},{"name":"Sparrow","position":20,"description":"Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, including customer relationship management (CRM), ticketing, surveys, sentiment analysis, chatbots, and business intelligence within a single solution.\n\nSparrow's unified agent desktop is designed to unify and align data from multiple business systems and functions in a unified view. The integrated ticketing and CRM systems allow agents to escalate interactions to any department as needed in real time, while the digital interaction hub lets businesses create voice- and chatbots that follow pre-configured journey templates to automatically respond to customers. A native mobile app allows users to work from anywhere.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61de4936-d8a4-4af3-a0a8-b75c2281e855.png","url":"https://www.softwareadvice.com.au/software/411792/sparrow","@type":"ListItem"},{"name":"Centribal","position":21,"description":"Centribal is the Platform for the management and creation of hybrid chatbots that has positioned itself as one of the best chatbots on the market thanks to its options for automating messages both on the web and on different channels such as WhatsApp or Instagram thanks to AI.\n\nIn addition, it has tools such as a module for push campaigns from WhatsApp, or a Conversational APP to have a controlled corporate environment in the conversations of agents and commercials from their cell phones.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d80cbb1b-7632-4f5f-ad62-dba557a2c9cb.png","url":"https://www.softwareadvice.com.au/software/360850/centribal","@type":"ListItem"},{"name":"ClinicWise","position":22,"description":"Virtual VetNurse is a cloud-based system, which enables veterinarians to monitor their practice remotely. It is an online appointment scheduling system that provides a multi-channel, multi-location, web-based platform for veterinary hospitals and their teams.\n\nThe proprietary platform integrates with third-party pet owner customer relationship management, appointment booking and point of sale systems as well as eCommerce websites. Virtual VetNurse caters to both large and small animal practices including emergency facilities and specialists.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64318f87-e9c2-461a-a039-16b80919228f.png","url":"https://www.softwareadvice.com.au/software/189844/virtual-vetnurse","@type":"ListItem"},{"name":"Vergic","position":23,"description":"Vergic Engage is a multichannel customer engagement platform that allows businesses to connect with online customers through advanced chat, chatbots and video/voice. This software includes advanced collaboration tools such as co-browsing and screen/file sharing and an analytic engine, which tailors dialogue and choice of channel to personalize the customer experience.\n\nVergics API can be easily integrated with external CRMs such as Salesforce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fef443d0-f70f-422a-b61f-a6403b92c417.jpeg","url":"https://www.softwareadvice.com.au/software/321324/vergic","@type":"ListItem"},{"name":"Botco.ai","position":24,"description":"Botco.ai is a conversational platform that allows businesses to automate interactions with customers over web platforms, including Facebook Messenger, WeChat, Kik, Skype and Slack.\n\nIntelligent chat platforms like Botco.ai enhance digital interactions, while also aiming to transform question-and-answer exchanges into actual sales conversations. \n\nNo matter what your prospective customers are looking for, a virtual assistant works to engage them in conversation and redirect them to the next stage of the sales funnel. With so many brands vying for the same leads, businesses should use every tool available to rise above the competition and secure the sale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e9dde5bc-9073-4904-9173-dc2e6f769107.png","url":"https://www.softwareadvice.com.au/software/344070/botco-ai","@type":"ListItem"},{"name":"Gallabox","position":25,"description":"Gallabox empowers businesses with a single, collaborative communication platform designed to help convert their customer conversations into business-oriented actions. A conversational workspace, Gallabox integrates WhatsApp Business APIs into a shared multi-agent inbox for team members to access. With the help of WhatsApp Chatbots, Gallabox helps provide your business with the necessary 24x7 customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dde37a00-33c8-4390-a3b7-844eb4a1ec61.jpeg","url":"https://www.softwareadvice.com.au/software/434075/gallabox","@type":"ListItem"}],"numberOfItems":25}
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