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description: Page 9 - Discover the best Conversational AI Platforms for your organisation. Compare top Conversational AI Platforms tools with customer reviews, pricing and free demos.
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title: Page 9 - Best Conversational AI Platforms - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) > [Page 9](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software?page=9)

# Conversational AI Platforms

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## Products

1. [Workativ Assistant](https://www.softwareadvice.com.au/software/247581/workativ-assistant) — 4.5/5 (4 reviews) — Workativ AI is a no-code AI Agent platform for SMBs, startups, and enterprises to create AI Agents for employee IT, H...
2. [User Copilot](https://www.softwareadvice.com.au/software/293470/siteglue-ai) — 4.8/5 (4 reviews) — SiteGlue AI is a generative AI solution that allows businesses to create a virtual SmartChat Agent powered by ChatGPT...
3. [ServiceSim](https://www.softwareadvice.com.au/software/421938/servicesim) — 4.5/5 (4 reviews) — ServiceSim is a conversational AI practice partner for customer interactions. It is designed to help customer service...
4. [DataGPT](https://www.softwareadvice.com.au/software/360485/datagpt) — 5.0/5 (4 reviews) — How quickly can you get answers from your data? Meet DataGPT: Your personal AI analyst bringing you instant analysis ...
5. [Spiky.ai](https://www.softwareadvice.com.au/software/397122/spiky-ai) — 5.0/5 (4 reviews) — Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, on...
6. [Regal](https://www.softwareadvice.com.au/software/430695/regal) — 4.8/5 (4 reviews) — Regal is the Outbound Phone \& SMS Sales Platform. Build an outbound funnel to hit your growth goals way faster. U...
7. [Quidget](https://www.softwareadvice.com.au/software/449752/Quidget) — 4.8/5 (4 reviews) — Quidget is a no-code AI platform built to handle up to 80% of Tier-1 customer inquiries, giving you a fast, efficient...
8. [Inagent](https://www.softwareadvice.com.au/software/526729/Inagent) — 4.8/5 (4 reviews) — Inagent is an all-in-one solution that allows users to quickly implement autonomous AI agents on all text and voice c...
9. [ihiring](https://www.softwareadvice.com.au/software/530636/ihiring) — 5.0/5 (4 reviews) — ihiring.ai is an AI-powered interview platform designed to automate the hiring process. It features an intelligent vi...
10. [AlphaChat](https://www.softwareadvice.com.au/software/190594/alphachat) — 5.0/5 (3 reviews) — AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eC...
11. [dhee.ai](https://www.softwareadvice.com.au/software/258812/dhee-ai) — 4.7/5 (3 reviews) — dhee.ai is a multilingual conversational artificial intelligence (AI) solution, which enables businesses to create cu...
12. [Ideta Facebook Auto Reply](https://www.softwareadvice.com.au/software/329923/facebook-auto-reply) — 5.0/5 (3 reviews) — Facebook Auto Reply \& Comment tool sends pre-programmed private replies or public comments automatically to users...
13. [OhMD](https://www.softwareadvice.com.au/software/288362/ohmd) — 3.3/5 (3 reviews) — OhMD is a HIPAA-compliant omni-channel patient communication platform built for physician practices struggling with h...
14. [TruChat](https://www.softwareadvice.com.au/software/265765/truchat) — 5.0/5 (3 reviews) — TruChat is a versatile, intelligent chatbot and live chat solution that enables marketers to build multichannel conve...
15. [USAN Contact Suite for Amazon Connect](https://www.softwareadvice.com.au/software/323979/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews) — USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Con...
16. [Odigo](https://www.softwareadvice.com.au/software/316316/odigo) — 4.0/5 (3 reviews) — Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their cu...
17. [App Engine](https://www.softwareadvice.com.au/software/356146/app-engine) — 4.7/5 (3 reviews) — Bring innovations to life faster with low-code on App Engine Build rich business-critical apps faster: • Empower all ...
18. [ViaSay](https://www.softwareadvice.com.au/software/228469/mindsay) — 5.0/5 (3 reviews) — ViaSay allows companies to provide one-to-one customer service at scale through Conversational AI and process automat...
19. [elastic](https://www.softwareadvice.com.au/software/389384/elastic) — 5.0/5 (3 reviews) — Elastic is an omnichannel chatbot platform for automated customer engagement. The platform enables businesses to depl...
20. [AI Assistant](https://www.softwareadvice.com.au/software/356476/ai-sales-assistant) — 5.0/5 (3 reviews) — 7Targets - AI assistants significantly reduces follow-up efforts by auto-generating human-like follow-up messages and...
21. [Evly](https://www.softwareadvice.com.au/software/530136/Evly) — 5.0/5 (3 reviews) — Evly is an AI-powered customer service platform designed to automate support interactions while maintaining natural, ...
22. [PolyAI](https://www.softwareadvice.com.au/software/482855/PolyAI) — 5.0/5 (3 reviews) — PolyAI is a conversational AI platform designed to help businesses deliver customer experiences. The platform is buil...
23. [Hoory](https://www.softwareadvice.com.au/software/506001/Hoorycom) — 5.0/5 (3 reviews) — Hoory is a conversational AI platform that automates customer support processes and helps businesses streamline and m...
24. [Synthetix](https://www.softwareadvice.com.au/software/148378/synthetix-faqtagent) — 4.0/5 (2 reviews) — faqtAgent by Synthetix is a cloud-based multichannel self-service customer service solution for call center agents. S...
25. [Generative Studio X](https://www.softwareadvice.com.au/software/144568/onereach) — 4.0/5 (2 reviews) — Generative Studio X from OneReach.ai is the only conversational AI platform to be named a leader by all of the top an...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Links

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SmartChat Agent can be added to the website facilitating visitor engagement, customer query resolution and new leads routing to the phone, email or other third-party applications.\n\nThe human handoff functionality allows businesses to automatically transfer critical support issues, pricing inquiries, appointment requests, and more, to the email, phone, CRM or Help Desk system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8f86733-c9a3-47ac-8c29-7b9a72b44725.png","url":"https://www.softwareadvice.com.au/software/293470/siteglue-ai","@type":"ListItem"},{"name":"ServiceSim","position":3,"description":"ServiceSim is a conversational AI practice partner for customer interactions. It is designed to help customer service teams improve skills in a virtual setup to replicate real-life conversations.\n\nServiceSim helps agents practice handling tricky customer situations, from product questions to tough support problems. The solution acts as a training bridge between the classroom and the actual customer interactions, empowering customer support teams to handle conversations in real-life interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80ee6523-9e43-4768-982f-b21b4eb08708.jpeg","url":"https://www.softwareadvice.com.au/software/421938/servicesim","@type":"ListItem"},{"name":"DataGPT","position":4,"description":"How quickly can you get answers from your data? Meet DataGPT: Your personal AI analyst bringing you instant analysis as effortless as talking to your data.\n\nAccelerate revenue growth, save time, and reduce costs. \n\nHere’s How: \n1) Connect your dataset effortlessly with our AI-supported onboarding agent\n2) Pose any data-related question, and get holistic answers within seconds. \n3) Our analytics engine will analyze all your data and deliver responses in seconds while simultaneously cuts costs by up to 15x.\n\nExperience data analysis transformed from a tedious task to a simple conversation\n\nDrive business outcomes and see an average quarterly ROI of 2,178%:\n\nUnlock 15% Revenue Growth\nDataGPT’s ability to answer data questions in seconds means your team can easily make rapid, data-informed decisions daily - No waiting days for insights and letting growth opportunities go missed.\n\nBuild the Most Advanced Data Culture: Watch data usage skyrocket to over 85% business user adoption as employees confidently leverage their data by simply chatting with it. \n\nReduce Costs: Comparative can analyze an entire dataset and deliver answers to you in seconds. This means running analysis costs cents compared to the expensive data processing costs required with standard BI methods. \n\nElevate Your Analyst’s Impact: With DataGPT, watch as your data teams reclaim a staggering 489 hours each quarter, redirecting their focus from mundane dashboard requests to projects that truly matter.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e6b5898-d658-44ba-9439-41648eae6404.jpeg","url":"https://www.softwareadvice.com.au/software/360485/datagpt","@type":"ListItem"},{"name":"Spiky.ai","position":5,"description":"Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, onboarding sessions, and coaching meetings to provide actionable insights, streamline workflows, and enhance communication. The platform provides a variety of features such as transcription and summarization, to help accurately transcript meeting summaries for easy reference. It also offers a feedback and coaching module that helps provide AI-driven feedback to enhance communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e24f38-bda2-4620-b514-ad46a66a0dbd.png","url":"https://www.softwareadvice.com.au/software/397122/spiky-ai","@type":"ListItem"},{"name":"Regal","position":6,"description":"Regal is the Outbound Phone & SMS Sales Platform. Build an outbound funnel to hit your growth goals way faster. Unlike traditional contact center software, Regal uses real-time customer behaviors to personalize outreach, offering a suite of products that fall into 3 pillars: Regal Connect, Regal Convert and Regal Iterate.\n\nRegal offers a suite of products within 3 pillars: Regal Connect, Regal Convert and Regal Iterate.\n\nREGAL CONNECT.\n\nReach more of your customers. Check out our suite of products that are purpose-built to help you supercharge conversions and engagement through personalized, omnichannel outreach across phone, SMS, and email.\n\nBranded Caller ID\n\nDrive higher connect rates by using Branded Caller ID and getting Regal call-level performance data.\n\nJourney Builder\n\nUse Journey Builder to drive real-time, personalized, omnichannel outreach on the channels your prospects and customers prefer.\n\nSMS Suite\n\nDrive faster speed-to-lead and higher engagement rates by adding a 24/7 SMS Assistant that will always reach prospects first.\n\nSales Dialer\n\nUse Power Dial and Preview Dial to reach more of the right customers. Make outreach easier for agents, and more profitable for you.\n\nREGAL CONVERT.\n\nConvert more customers. Check out our products that are purpose-built to help you drive conversions through personalized, omnichannel outreach, and rich, actionable insights.\n\nConversation Intelligence\n\nIncrease your conversion rate with insights and automations based on what was said in 100% of your agent's conversations.\n\nUnified Agent Desktop\n\nBe omni-channel — route, respond to, and drive revenue with customer conversations using phone, SMS & email.\n\nREGAL ITERATE.\n\nTest and iterate at scale, and know what’s working and what’s not. Check out our products that are purpose-built to help you test and fine-tune conversion-driving strategies while getting actionable insights that you can use to continue to iterate and refine your outreach.\n\nIn-App Reporting\n\nStop wondering what agents are doing. Real-time dashboard for line managers. Full business intelligence tool to explore, analyze, create and share data insights.\n\nA/B Testing\n\nData beats opinion. Use A/B testing to see how each journey is performing, identify improvements in your customer experience, and show off your impact.\n\nRegal is perfect for: B2C mid-market and enterprise brands who need to reach a large prospect & customer base with the right personalized message at the right time to boost conversions through effective conversations. \n\nWe believe in the power of a personal touch in an increasingly digital world and our customers achieve incredible results by making branded, event-driven phone sales their competitive advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03756eb9-7a90-422b-af85-3dc84373529a.jpeg","url":"https://www.softwareadvice.com.au/software/430695/regal","@type":"ListItem"},{"name":"Quidget","position":7,"description":"Quidget is a no-code AI platform built to handle up to 80% of Tier-1 customer inquiries, giving you a fast, efficient way to provide support without extra resources. With Quidget, you can set up an AI assistant in minutes. Your AI assistant will quickly learn from your own data, FAQs, or website, so it’s ready to provide accurate, on-brand answers 24/7.\n\nQuidget offers powerful support for both customer service and sales teams. With the AI Sales Agent, you can capture leads and even schedule meetings via Calendly, turning inquiries into opportunities.\n\nIntegrations with platforms like Zendesk and Euphoric.ai help streamline customer service, allowing the AI to hand off complex issues to a human when needed. Plus, Quidget’s multi-language support makes it easy to connect with a global audience—your AI will automatically respond in the language your customer uses.\n\nWhy Quidget?\n1. Quick, No-Code Setup: Deploy in minutes without coding.\n\n2. Personalized Answers: Delivers responses based on your real data for accurate, reliable support.\n\n3. Seamless Handover: Sends complex requests to human agents through Zendesk or Euphoric.ai.\n\n4. Global Reach: Multi-language support adapts to each user’s language.\n\n5. Sales-Friendly: Integrates with Calendly to help capture leads and schedule meetings.\n\n6. 24/7 Availability: Supports customers anytime with consistent, instant responses.\n\n7. Secure & Compliant: GDPR and PSI DSS standards ensure data safety.\n\n8. With Quidget, you can simplify customer support, save time, and increase efficiency—all with a customized AI that fits your brand. \n\n9. From small businesses to large teams, Quidget gives you the tools to boost service, streamline sales, and scale effortlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e671d6e-798c-42de-be2b-7c47ffc003ca.png","url":"https://www.softwareadvice.com.au/software/449752/Quidget","@type":"ListItem"},{"name":"Inagent","position":8,"description":"Inagent is an all-in-one solution that allows users to quickly implement autonomous AI agents on all text and voice channels with no coding. These agents understand the conversation’s context in several languages and dialects, make decisions, and execute actions via connection with business systems to offer responses with natural language. Inagent has a multiagent system designed to create agents specialized in particular processes or business areas. \n\nThe Agent Quality Management panel facilitates real-time oversight of AI agent performance, allowing users to intervene in the event of negative emotions or complicated cases. Its Signals system detects recurring themes and provides advanced analytics to continuously improve the CX strategy. \n\nCapabilities unique to Inagent \nEasy activation: Quick, no-code configuration: the only programming language you need to know is your own language. \nConnected to your business: Easy, secure integration with your business systems thanks to its API Rest design. Native connections with the entire Inconcert ecosystem. \nOmnichannel: A single configuration for all voice and text channels.  \nEmpathetic, multilingual communication: >200 voices available with natural language in any language or dialect. Interprets typos and emojis and adapts to the context. \nEnhanced control and automation: Guide or correct the virtual agent without interrupting the conversation with the customer via the Whisper function and the comprehensive Agent Quality Management dashboard. \nScalable, secure solution: Specializes and adapts to the applications your business needs using a private and confidential knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2868a3a0-0c96-4123-bd42-a45dbf89a0df.png","url":"https://www.softwareadvice.com.au/software/526729/Inagent","@type":"ListItem"},{"name":"ihiring","position":9,"description":"ihiring.ai is an AI-powered interview platform designed to automate the hiring process. It features an intelligent virtual interviewer named SAM, which evaluates candidates on soft skills, personality traits, and cultural fit in addition to technical qualifications. The platform is designed for recruitment teams, staffing agencies, and HR departments to streamline talent acquisition workflows.\n\nThe platform includes smart screening tools to filter large pools of candidates and identify qualified individuals efficiently. SAM conducts automated interviews that are available at any time, with a real-time cheating detection system to ensure integrity. Auto-scheduling functionality simplifies interview coordination. After interviews, the system generates detailed, unbiased reports with insights to support data-driven hiring decisions.\n\nThe platform centralizes candidate screening, scheduling, interviewing, and reporting in one system. It manages the entire recruitment process, from sourcing to generating reports, to create a cohesive workflow. This approach supports precise pipeline management while assessing candidates for both technical skills and organizational alignment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd557bed-88a1-4fcb-bbe2-8134141de120.jpeg","url":"https://www.softwareadvice.com.au/software/530636/ihiring","@type":"ListItem"},{"name":"AlphaChat","position":10,"description":"AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients' support requests to specific agents, set up context-specific responses and configure role-based access permissions for team members.\n\nUsing AlphaChat, organizations can create virtual assistants and prioritize the handover of requests from chatbots to agents based on skills, URLs or topics. Supervisors can utilize the system to gain insights into average response time, chatbot accuracy and solve rates and the number of received messages. Additionally, businesses can manage support tickets and add or delete agents according to requirements.\n\nAlphaChat's pricing is based on request and support is extended via live chat, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfac3e0e-0534-4ee7-b2ac-3a1712b96526.png","url":"https://www.softwareadvice.com.au/software/190594/alphachat","@type":"ListItem"},{"name":"dhee.ai","position":11,"description":"dhee.ai is a multilingual conversational artificial intelligence (AI) solution, which enables businesses to create custom chatbots and engage with customers using natural language processing (NLP) technology. Professionals can gain visibility into clients' conversations, delegations, archives, languages and other activities from within a centralized admin panel.\n\nKey features of dhee.ai include sentiment analysis, reports, dashboard and transliteration. Businesses can deploy chatbots across multiple channels including social media platforms, mobile devices, websites, email, self-launching widgets and URLs. Additionally, managers can use the Indic optical character recognition (OCR) platform to transform images into searchable text via APIs.\n\ndhee.ai helps organizations view conversation statistics and maintain logs for audit trails according to requirements. The product is available for free, on monthly subscriptions or on request and support is extended via email, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65d10c4a-01af-4bce-851c-43c56425e141.png","url":"https://www.softwareadvice.com.au/software/258812/dhee-ai","@type":"ListItem"},{"name":"Ideta Facebook Auto Reply","position":12,"description":"Facebook Auto Reply & Comment tool sends pre-programmed private replies or public comments automatically to users who comments on specific Facebook posts.\n\nKeep a community engaged with Ideta's Facebook Replies & Comment Tool\n\nUsers can use this tool for:\n- Sending private discounts to engaged fans\n- Thanking members of your community personally\n- Respond publicly to comments","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/18525a08-a9de-4c18-a55f-a7e6c71d8d4c.jpeg","url":"https://www.softwareadvice.com.au/software/329923/facebook-auto-reply","@type":"ListItem"},{"name":"OhMD","position":13,"description":"OhMD is a HIPAA-compliant omni-channel patient communication platform built for physician practices struggling with high inbound patient call volume. It brings AI-driven and human-led conversations together across phone, text, and web in one unified inbox, allowing practices to manage all patient communication from a single system.\n\nOhMD uses a hero-in-the-loop model. AI handles routine patient requests such as appointment scheduling, call deflection, voicemail transcription, and common questions. When staff expertise is needed, teams can step into, respond to, or take over conversations instantly from the same inbox. This ensures automation never replaces visibility or control.\n\nUnlike messaging-only platforms or standalone voice AI tools, OhMD combines secure texting, calling, and AI voice in one platform. All patient conversations remain centralized, searchable, and assigned to the right teams, reducing phone interruptions and front desk overload.\n\nPractices use OhMD to deflect inbound calls to text and AI conversations, improve patient access, and reduce staff burnout without hiring additional staff or outsourcing call centers.\n\nCustomers report measurable results, including fewer staff-handled calls, lower communication costs, and improved patient satisfaction. Over 40,000 providers use OhMD to simplify patient communication while keeping staff in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d5953b1-f756-48b3-bcf6-9924c41da37f.png","url":"https://www.softwareadvice.com.au/software/288362/ohmd","@type":"ListItem"},{"name":"TruChat","position":14,"description":"TruChat is a versatile, intelligent chatbot and live chat solution that enables marketers to build multichannel conversational experiences without any coding. \n\nTruChat's AI-powered chatbot builder empowers business of all sizes to build, configure and manage their own intelligent customer services via natural language processing. It enables users to create their own branded virtual agents capable of human-like conversations, who are capable of connecting with customers across all major messaging platforms, websites and mobile apps. From a single dashboard, TruChat enables businesses to scale their support operations from one employee to thousands of agents and bots working together.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c3e2622-3c40-4f17-bfb3-a547966ba278.png","url":"https://www.softwareadvice.com.au/software/265765/truchat","@type":"ListItem"},{"name":"USAN Contact Suite for Amazon Connect","position":15,"description":"USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Connect. It has a proprietary client interface that allows users to control the customer experience from anywhere including CRM systems, mobile devices, or web chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fc0ce3c-7603-4238-ab71-c6f22f9a6608.png","url":"https://www.softwareadvice.com.au/software/323979/usan-contact-suite-for-amazon-connect","@type":"ListItem"},{"name":"Odigo","position":16,"description":"Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their customers. The comprehensive platform manages all interactions, across all channels, at any time. It allows companies to centralise their customer information in a single interface, a key tool to improve the relationship.\ninnovative technology used to enable smooth and efficient cross-channel customer experiences is designed to foster greater agent satisfaction and engagement. The Odigo solution is ideal to meet customer expectations whilst aiding agents'. Odigo is a pioneer in the market with over 25 years of experience. Odigo has 250 customers worldwide and supports more than 400,000 users globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69de4aac-52db-4645-b673-278837fcab86.png","url":"https://www.softwareadvice.com.au/software/316316/odigo","@type":"ListItem"},{"name":"App Engine","position":17,"description":"Bring innovations to life faster with low-code on App Engine \n\nBuild rich business-critical apps faster:  \n\n• Empower all creators with best-practice guidance, pre-built templates, and easy-to-use low-code tools \n\n• Accelerate delivery from months to hours with modular building blocks and native in-platform features  \n\n• Enable team collaboration and reuse: no-/low-code creators can assemble components built by pro developers in a shared environment \n\nDeliver cross-enterprise experiences users love:  \n\n• Create a powerful and unified app experience across enterprise systems with built-in automation, integration, analytics, and intelligence, on a single cloud platform  \n\n• Delight users with modern, consumer-grade multichannel experiences that provide intelligent self-service and quick access to the right info  \n\n• Power knowledge worker productivity in a single view with full context, analytics, and AI-assisted recommendations to resolve issues quickly \n\nScale apps without sprawl:  \n\n• Turn your business processes into powerful digital workflows that connect any systems, apps, and data with complete visibility into end-to-end processes  \n\n• Empower line of business creators to build apps while safeguarding app quality, safety, and platform stability  \n\n• Run apps confidently on our intelligent, high-capacity, and proven platform as the single foundation for delivering low-code apps across the enterprise with no sprawl","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/92b6c524-06b7-4d58-b65d-facaccc240d1.png","url":"https://www.softwareadvice.com.au/software/356146/app-engine","@type":"ListItem"},{"name":"ViaSay","position":18,"description":"ViaSay allows companies to provide one-to-one customer service at scale through Conversational AI and process automation. Our chatbots are pre-trained using 100,000s of industry-specific conversations so they can answer your most frequently asked questions from day 1. Our platform allows business teams (not just tech people) to manage and handle an entire bot project from beginning to end, allowing companies to be agile and scale quickly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0a79ace-e531-48ee-852e-31106491baa3.png","url":"https://www.softwareadvice.com.au/software/228469/mindsay","@type":"ListItem"},{"name":"elastic","position":19,"description":"Elastic is an omnichannel chatbot platform for automated customer engagement. The platform enables businesses to deploy AI-powered bots on various channels, including WhatsApp, Facebook Messenger, Instagram and Google My Business, to engage customers. Elastic caters to organizations across industries like retail, banking, insurance, travel and more. \n\nThe platform comes with conversational chatbots that leverage AI to understand customer queries and respond instantly. Key features include live chat to enable real-time conversations between customers and human agents. There is also a visual, no-code bot builder to create flows and deploy bots easily. \n\nElastic provides pre-built, customizable solutions for different industries to accelerate adoption. Users can integrate Elastic with existing CRM, analytics and marketing tools using APIs for greater value. The platform supports multilingual bots to serve global audiences and advanced capabilities like video chat and ChatGPT integration help boost customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/70d02adf-7bb8-4d1f-b7db-7a42eacee337.png","url":"https://www.softwareadvice.com.au/software/389384/elastic","@type":"ListItem"},{"name":"AI Assistant","position":20,"description":"7Targets - AI assistants significantly reduces follow-up efforts by auto-generating human-like follow-up messages and auto-scheduling them.\n\nYou simply have to CC your AI assistant and she starts following up right away.\n\nWith AI Sales Assistant, venture owners can create email marketing campaigns, automatically distribute leads, create custom workflows, train salesforce teams, and manage stakeholder relationships all on one platform.\n\nIt helps organizations integrate and unify data between points of sale and CRM functions, streamlining the sales funnel. Sales teams can also personalize the platform to meet customer-specific needs, optimizing the end-user experience.\n\nThe software offers contact management tools that enable sales experts to find, capture, and sync contact information directly with in-house databases.\n\nIt ensures that each lead receives a consistent, high-quality experience during interaction with the business, enabling teams to enhance brand-building efforts.\n\nAI Sales Assistant helps firms develop relationships with potential clients so that when they are ready to make a purchase, the business becomes one of their top choices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34d4b5c4-73b9-449b-9fa1-901daa4c0dae.jpeg","url":"https://www.softwareadvice.com.au/software/356476/ai-sales-assistant","@type":"ListItem"},{"name":"Evly","position":21,"description":"Evly is an AI-powered customer service platform designed to automate support interactions while maintaining natural, conversational responses. It is used by businesses in industries such as eCommerce, hospitality, travel, logistics, healthcare, and real estate to manage customer inquiries and reduce ticket backlogs.\n\nThe platform automates a significant portion of common requests without human involvement through direct API connections. It supports multiple languages and provides 24/7 coverage across various communication channels. Its AI-powered classification system identifies customer inquiries and routes complex issues to human agents with summarized details. \n\nEvly includes analytics tools that provide performance data and highlight trends in support requests. It adapts over time by learning from processed tickets and updating as content changes. Sentiment-based routing prioritizes inquiries based on customer emotions and interaction history. A knowledge gap identification feature highlights missing information in knowledge bases to improve coverage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a43add3c-9c35-482d-bb1c-0d47d60058fc.png","url":"https://www.softwareadvice.com.au/software/530136/Evly","@type":"ListItem"},{"name":"PolyAI","position":22,"description":"PolyAI is a conversational AI platform designed to help businesses deliver customer experiences. The platform is built to resolve customer calls and provide brand experience across a range of industries such as consumer services, financial services, and healthcare.\n\nPolyAI's enterprise-grade platform is designed to handle complex inquiries 24/7. This allows businesses to manage larger call volumes, ensuring all contacts receive an immediate response. As a result, customers can expect reduced wait times, IVR duration, and misroutes, which can boost loyalty and increase customer lifetime value.\n\nThe platform provides real-time insights and analytics to help businesses identify issues, track progress, and identify new opportunities. PolyAI also offers security and compliance certifications to meet the requirements of heavily regulated industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d35450f-d05d-46ce-814e-922c19b5581a.jpeg","url":"https://www.softwareadvice.com.au/software/482855/PolyAI","@type":"ListItem"},{"name":"Hoory","position":23,"description":"Hoory is a conversational AI platform that automates customer support processes and helps businesses streamline and manage customer requests at scale. The platform serves a wide range of industries that require efficient customer support, such as e-commerce, software-as-a-service, and customer service-oriented businesses.\n\nThe platform offers several key features to enhance customer support operations. It provides an omni-channel inbox that centralizes user interactions across multiple channels, enabling businesses to reach more customers. Hoory also features automation capabilities, allowing users to define rules and execute automated tasks to improve workflow. Additionally, the platform includes a macro feature that enables users to build personalized action sequences and execute them with a single click.\n\nHoory's knowledge-based AI assistant can handle high-volume queries and ensure quick resolutions, leveraging AI-powered responses. The rule-based AI assistant is designed to guide users through personalized interactions by following a structured approach using dynamic flow charts. These AI-driven capabilities empower businesses to deliver efficient and personalized customer support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1376a2ef-b1b2-4486-9e33-bc62e30c874f.png","url":"https://www.softwareadvice.com.au/software/506001/Hoorycom","@type":"ListItem"},{"name":"Synthetix","position":24,"description":"faqtAgent by Synthetix is a cloud-based multichannel self-service customer service solution for call center agents. Suitable for organizations of all sizes, its self-service feature enables customers to quickly and accurately answer questions themselves.\n\n\nfaqtAgent’s FAQ search works by using natural language processing (NLP) for quality matches to customer queries. Its learning algorithms automatically reorganize its structure of knowledge base after each customer interaction to present relevant results.\n\n\nThe solution can be integrated with the vendor's live chat customer service solution, which enables escalation to live Web chat with call center agents without major interface change. The online editing feature enables security measures, such as editorial permissions, approval processes and granular logging.\n\n\nfaqtAgent also has a built-in management analytics to access reports on the usage of an organization’s FAQ knowledge base by date ranges and automatic summary email on daily, weekly and monthly basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bead42ae-1576-4006-aa6b-5cc2cd914022.png","url":"https://www.softwareadvice.com.au/software/148378/synthetix-faqtagent","@type":"ListItem"},{"name":"Generative Studio X","position":25,"description":"Generative Studio X from OneReach.ai is the only conversational AI platform to be named a leader by all of the top analyst groups—including Gartner, Forrester, and IDC. GSX powers over 1 billion conversations per year and is trusted by leading brands like Deloitte, athenahealth, Pepsico, and McGraw Hill. Our CEO and co-founder Robb Wilson also wrote the first bestselling book about conversational AI for business, Age of Invisible Machines (Wiley) and hosts the Invisible Machines podcast.\n\nOneReach.ai was founded more than a decade ago as a research and development project focused on the idea that conversational AI would change every job at every organization. Our team identified the key requirements for hyperautomation and created a platform specifically to support these unique needs. Using GSX global organizations are creating digital workforces composed of AI agents, or Intelligent Digital Workers (IDWs), that standardize communications and orchestrate existing software to automate real work. OneReach.ai offers new tools and architecture for a new era in software development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/820eaf05-860a-4062-a255-4a5c0ff63089.png","url":"https://www.softwareadvice.com.au/software/144568/onereach","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software?page=9#itemlist","numberOfItems":25}
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