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description: Page 10 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.
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title: Page 10 - Best Help Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) > [Page 10](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=10)

# Help Desk Software

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Next: [Next page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=11)

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## Products

1. [Web Tracks](https://www.softwareadvice.com.au/software/27568/web-tracks) — 4.3/5 (3 reviews) — Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments lookin...
2. [Nixxis Contact Suite](https://www.softwareadvice.com.au/software/213790/nixxis-contact-suite) — 4.3/5 (3 reviews) — Nixxis Contact Suite is meant for organizations dealing in customer interactions (voice or digital). We specialize in...
3. [Daktela](https://www.softwareadvice.com.au/software/228322/daktela) — 4.3/5 (3 reviews) — Daktela contact center is a cloud-based solution of call center with native support for many communication channels "...
4. [Support.cc](https://www.softwareadvice.com.au/software/318352/support-cc) — 5.0/5 (3 reviews) — Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer su...
5. [CustomerWise](https://www.softwareadvice.com.au/software/130246/customerwise) — 4.0/5 (3 reviews) — CustomerWise is a hybrid customer relationship management solution that caters to businesses of all sizes across vari...
6. [HaloCRM](https://www.softwareadvice.com.au/software/383524/halocrm) — 5.0/5 (3 reviews) — HaloCRM is intuitive customer service software that can be deployed on-premise or in the cloud. The platform is desig...
7. [Request Tracker](https://www.softwareadvice.com.au/software/115380/request-tracker) — 4.3/5 (3 reviews) — Request Tracker is an issue tracking solution that helps organizations track and manage customer requests and interna...
8. [Gnatta](https://www.softwareadvice.com.au/software/135403/gnatta) — 4.7/5 (3 reviews) — Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster...
9. [ClientZen](https://www.softwareadvice.com.au/software/370227/clientzen) — 5.0/5 (3 reviews) — ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time m...
10. [AppBase DCM & BPM Platform](https://www.softwareadvice.com.au/software/265392/appbase-dcm-and-bpm-platform) — 5.0/5 (3 reviews) — Eccentex next-generation Process Automation platform, known as AppBase, supports agile and quick development of indus...
11. [Infraon ITSM](https://www.softwareadvice.com.au/software/423577/infraon-itsm) — 5.0/5 (3 reviews) — Infraon ITSM is a help desk software that helps businesses manage incidents, changes, problems, service requests, tas...
12. [Awesome Support](https://www.softwareadvice.com.au/software/461714/Awesome-Support) — 3.7/5 (3 reviews) — Awesome Support is a cloud-based and on-premise help desk platform designed for WordPress users. The solution provide...
13. [Tikit by Cireson](https://www.softwareadvice.com.au/software/504167/Tikit) — 5.0/5 (3 reviews) — Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departm...
14. [VIZOR IT Asset Management](https://www.softwareadvice.com.au/software/21274/vizor-complete) — 4.5/5 (2 reviews) — VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manag...
15. [Richdesk](https://www.softwareadvice.com.au/software/27576/richmond-servicedesk) — 4.5/5 (2 reviews) — Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and...
16. [HelpdeskEddy](https://www.softwareadvice.com.au/software/6099/helpdeskeddy) — 5.0/5 (2 reviews) — HelpDesk Eddy is a customer support software for any size business in a variety of industries. The solution provides ...
17. [AISERA](https://www.softwareadvice.com.au/software/106734/ai-service-desk) — 4.5/5 (2 reviews) — AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows f...
18. [Business Manager 365](https://www.softwareadvice.com.au/software/162322/business-manager-365) — 5.0/5 (2 reviews) — Business Manager 365 is an on-premise and cloud-based solution that allows organizations to streamline various busine...
19. [Consol CM/Helpdesk](https://www.softwareadvice.com.au/software/195868/consol-cm-helpdesk) — 5.0/5 (2 reviews) — ConSol CM / Helpdesk is a powerful helpdesk solution that enables organizations to manage IT support, incidents, and ...
20. [Plumsail HelpDesk](https://www.softwareadvice.com.au/software/359555/plumsail-helpdesk) — 5.0/5 (2 reviews) — Plumsail HelpDesk is designed for Microsoft 365, SharePoint Online and On-Premises. It stores all important informati...
21. [Insightly Service](https://www.softwareadvice.com.au/software/336857/insightly-service) — 4.0/5 (2 reviews) — Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s ...
22. [Omnicus](https://www.softwareadvice.com.au/software/230152/omnicus) — 4.5/5 (2 reviews) — Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help des...
23. [ZOE](https://www.softwareadvice.com.au/software/360777/zoe) — 5.0/5 (2 reviews) — ZOE is a cloud-based customer relationship management and ticketing software that helps businesses of all sizes manag...
24. [NITRO Help Desk](https://www.softwareadvice.com.au/software/72995/helpdeskforoffice365andsharepoint) — 5.0/5 (2 reviews) — NITRO Help Desk for IT by Crow Canyon Software is a centralized ticketing platform built natively for Microsoft 365, ...
25. [SAP Service Cloud](https://www.softwareadvice.com.au/software/184678/sap-service-cloud) — 4.5/5 (2 reviews) — SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size ...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

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-----

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We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.\n\nOmni-Channel\nWe support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.\n\nOpen platform with API\nDaktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.\n\nCustomer's communication history\nDaktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.\n\nRealtime reporting and statistics\nAs standard we provide unified reporting across all communication channels with a range of frequently used reports made available.\n\nCloud and dedicated solution\nDaktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.\n\nTechnical support\nHigh availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.\n\nInternational numbers\nWe offer international inbound phone numbers from more than sixty countries including toll-free numbers.\n\nSIM hosting\nUnique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre.\n\nSMS connector\nHosting of SIM cards in our data centre You can call or send SMS messages via your SIM card.\n\nNumber filtering\nWe can clean your phone number database removing bad or invalid numbers, keeping your data clean.\n\nDaktela mobile\nIntegrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c0b8bfb-82a1-4a8b-a397-ed2fec931ce4.png","url":"https://www.softwareadvice.com.au/software/228322/daktela","@type":"ListItem"},{"name":"Support.cc","position":4,"description":"Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer support. Users can handle client interactions, inquiries, issues, feedback, and surveys on the platform. It allows businesses to manage customer discussions across email, phone, chat, social media, and instant messaging, boost agent efficiency with smart automation, offer self-service and branded help centers, and measure critical performance indicators.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20f97999-8a30-4ee4-9976-1663b3721c84.png","url":"https://www.softwareadvice.com.au/software/318352/support-cc","@type":"ListItem"},{"name":"CustomerWise","position":5,"description":"CustomerWise is a hybrid customer relationship management solution that caters to businesses of all sizes across various industry verticals. Key features include workflow automation, customer asset management, contract management, task management and service level agreements.\n\n\nCustomerWise allows users to define unique ticket types such as support tickets, bug reports, information requests and more with specific fields and workflows. Users can also track sales made to customers by product and license count and manage annual maintenance renewals.\n\n\nCustomerWise's contract management feature enables users to manage contract templates, attach drafts and final contract documents to customer records and manage service agreements. It also helps users to notify support team members and customer contacts via email, whenever events occur.\n\n\nAdditionally, CustomerWise enables users to move bug reports and enhancement requests directly into development. Services are offered on a monthly subscription basis that includes support via phone and an online self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a636822-8333-4314-8bdf-25aaee264178.png","url":"https://www.softwareadvice.com.au/software/130246/customerwise","@type":"ListItem"},{"name":"HaloCRM","position":6,"description":"HaloCRM is intuitive customer service software that can be deployed on-premise or in the cloud. The platform is designed to help businesses of all sizes streamline customer support operations. Organizations can track and manage conversations across a variety of channels including  Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls, and more. \n\nHaloCRM comes with a centralized dashboard, which allows administrators to view open/pending tickets, average handling time, tickets by category, customer feedback, performance agents, and other data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be8ca07d-ca43-4a23-a2a7-82b9977e0bbd.png","url":"https://www.softwareadvice.com.au/software/383524/halocrm","@type":"ListItem"},{"name":"Request Tracker","position":7,"description":"Request Tracker is an issue tracking solution that helps organizations track and manage customer requests and internal project tasks utilizing custom workflows, built-in dashboards, search functionalities and more. It enables team leaders to configure permission rights, set-up task priorities, track employee time and monitor ticket activity, whilst maintaining compliance with GDPR regulations.\n\nRequest Tracker's asset management tool enables staff members to search and track IT and facility assets based on department, name, ticket status and owner. It lets IT professionals create a centralized knowledge base to address frequently asked questions (FAQs) via research articles and canned responses. Additionally, the graphical lifecycle creator allows supervisors to create, manage and define actions and conditions to automate workflows.\n\nRequest Tracker comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It is available for free and on monthly subscriptions and support is extended via documentation, community forum, FAQ, live chat and other measures.\n\nRT offers Cloud and on-premise deployments with operational and product support plans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1061c3d-9d52-4c49-9d65-f1ecd035f652.png","url":"https://www.softwareadvice.com.au/software/115380/request-tracker","@type":"ListItem"},{"name":"Gnatta","position":8,"description":"Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling.\n\nAI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision.\n\nConnect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e70f17a-adee-4981-ada1-904e5bc526e9.png","url":"https://www.softwareadvice.com.au/software/135403/gnatta","@type":"ListItem"},{"name":"ClientZen","position":9,"description":"ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time monitoring.\n\n1. Automated feedback analysis - ClientZen applies smart semantic tags automatically, to every customer feedback (tickets, reviews, calls & more).\n\n2. Accurate insights - ClientZen gives you the contact reasons, recurring issues, main questions, and top feature requests.\n\n3. Instant answers with Mantra AI - Mantra AI gives quick, meaningful answers on specific customer experience topics.\n\n4. Real time monitoring - ClientZen shows feedback trends, detects anomalies (feedback spikes), and sends personalized notifications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/004c6ec7-b824-4cab-a415-f49d461ded2d.png","url":"https://www.softwareadvice.com.au/software/370227/clientzen","@type":"ListItem"},{"name":"AppBase DCM & BPM Platform","position":10,"description":"Eccentex next-generation Process Automation platform, known as AppBase, supports agile and quick development of industry specific applications without the need for heavy IT involvement. Through visual designers anyone regardless of coding experience can create and deploy solutions within hours. With the platform, end users can leverage federated AI services that use the highest grade AI capabilities in an orchestrated way. \n\nAppBase users are equipped with Auto Email Responder, Solution Inventor, Next Best Action and 27+ AI services that are natively embedded in the platform. \n\nEccentex serves clients across all industries, and in multiple use-cases, to accelerate digital transformation and customer experience without sacrificing operational efficiency goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f728c84-8f79-4987-a708-627b97c1a917.png","url":"https://www.softwareadvice.com.au/software/265392/appbase-dcm-and-bpm-platform","@type":"ListItem"},{"name":"Infraon ITSM","position":11,"description":"Infraon ITSM is a help desk software that helps businesses manage incidents, changes, problems, service requests, tasks, releases, and more. The platform enables managers to create and prioritize tasks with deadlines, assign them to team members, and include details such as notes, attachments, and labels.\n\nAdditionally, Infraon ITSM lets stakeholders define and measure service-level agreements and manage the knowledge base using a centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0289cb6-fc9d-47e7-8fe0-4fd8e76ded20.jpeg","url":"https://www.softwareadvice.com.au/software/423577/infraon-itsm","@type":"ListItem"},{"name":"Awesome Support","position":12,"description":"Awesome Support is a cloud-based and on-premise help desk platform designed for WordPress users. The solution provides several features including ticket history, email notifications, agent assigning, custom fields, time tracking, data import, issue monitoring, reporting and more. The Awesome Support plugin also allows users to customize several settings to make it fit their organization. Additionally, members can connect it to Google’s Dialogflow AI and create bits of conversation. Pricing is based on annual subscriptions and support is extended via FAQs, phone, email, knowledge base and chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b135e6af-d50a-4eec-84fe-ec721b3e3f13.png","url":"https://www.softwareadvice.com.au/software/461714/Awesome-Support","@type":"ListItem"},{"name":"Tikit by Cireson","position":13,"description":"Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departments and other business units such as HR, Facilities, Marketing, and Accounting, allowing each to manage their own service desk with tailored workflows. The platform is built to align with industry-standard service management practices while leveraging Microsoft technologies.\n\nIt includes AI-powered capabilities that use OpenAI on Azure to provide quick and accurate responses to common inquiries. Native integration with Microsoft Entra enables single sign-on functionality, while Intune supports device management, helping agents access user details and troubleshoot devices efficiently. Features include custom forms for collecting information during ticket creation, predefined workflows for ticket lifecycle management, and tools for collaboration to keep stakeholders informed during issue resolution.\n\nReporting capabilities are available through Power BI and Excel, offering customizable dashboards to monitor performance metrics and analyze trends. The platform adheres to ITIL framework standards, supporting processes such as incident management, service requests, and change management. Users can access web portals, and tickets can be created directly from Microsoft Teams chats or email communications through conversational ticketing features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93048cf1-177e-4c54-ac95-361d1dc3a2c4.png","url":"https://www.softwareadvice.com.au/software/504167/Tikit","@type":"ListItem"},{"name":"VIZOR IT Asset Management","position":14,"description":"VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the licenses and incidents of software installed on the employees’ systems.\n\n\nPurchase information, location tracking and depreciation calculation allow for asset visibility that helps businesses to keep a record of allottees. VIZOR ServiceDesk provides features such as issue tracking, change management, knowledge base, SLA support and a self-service portal.\n\n\nVIZOR ServiceDesk automates the most frequent IT requests, like user provisioning and employee onboarding. Users can assign assets to new employees and recover from them when they leave. Vizor can also be installed locally as an on-premise application and is available on a pay-as-you-go pricing model. The solution offers seamless integration with Microsoft System Center infrastructure (SCCM).\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ff95465-bf00-4758-b4b3-f91571461fae.png","url":"https://www.softwareadvice.com.au/software/21274/vizor-complete","@type":"ListItem"},{"name":"Richdesk","position":15,"description":"Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. Key features include IT service management, facilities management, human resource management and managed services.\n\n\nRichmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated.\n\n\nRichmond ServiceDesk includes a self-service application that allows end users to access a select library of online self-help resources. It also features reporting and analytics dashboards, customizable alerts and stakeholder notifications.\n\n\nRichmond ServiceDesk is available on a monthly subscription basis that includes support via phone, email and through an online self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25593ea6-d436-48be-b024-4045465e26d4.png","url":"https://www.softwareadvice.com.au/software/27576/richmond-servicedesk","@type":"ListItem"},{"name":"HelpdeskEddy","position":16,"description":"HelpDesk Eddy is a customer support software for any size business in a variety of industries. The solution provides a common channel to interact with customers through multiple communication points including emails, website, phone and a service desk portal.\n\n\nUsers can connect their existing mailbox to the system and the solution will read all incoming mail and convert them into tickets. The tickets generated from emails contain all the information sent, including content and attachments.\n\n\nHelpDesk Eddy comes with a personalization option that enables businesses to brand the software according to the needs of the users. The personalization includes the domain name, company logo and more. The software also comes with a functional API that helps businesses to tailor-fit the solution's functionalities according to individual needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83666cbb-af4c-4636-b448-f1c6a2bef50c.png","url":"https://www.softwareadvice.com.au/software/6099/helpdeskeddy","@type":"ListItem"},{"name":"AISERA","position":17,"description":"AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows for IT, sales, and customer service teams. It uses predictive technology and can plug into existing tools and systems to help employees quickly resolve issues and complete tasks. This solution can instantly resolve incoming requests and transfer conversations to the appropriate agent by integrating with ticketing systems, such as JIRA, ServiceNow, BMC, and others. \n\n\nBy automating service desk workflows and resolutions, AI Service Desk is built to improve the employee experience and increase team productivity. It includes conversational AI capabilities such as intent matching, context switching, exception handling, plus other functionalities that allow for human-like conversations with customers. Additionally, AI Service Desk can serve answers from multiple knowledge sources, including imported third-party service catalogs.\n\n\nPricing information is provided on request by Aisera. Support is available online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c7c2820-8657-4639-badb-36d32dc741c5.png","url":"https://www.softwareadvice.com.au/software/106734/ai-service-desk","@type":"ListItem"},{"name":"Business Manager 365","position":18,"description":"Business Manager 365 is an on-premise and cloud-based solution that allows organizations to streamline various business operations including project management, IT ticketing, customer relationship management (CRM), enterprise resource planning (ERP) and more. HR professionals can use the platform to approve time-off requests, track employees' clock-in/out timings and provide performance reviews.\n\n\nKey features include task management, barcode scanning, regulatory compliance, change order management and progress billing. Managers can store electronic documents in the database and generate reports related to business expenses, employee attendance, billable time and service tickets. Additionally, it lets users track expiring leases, licenses or warranties, manage inventory and streamline procurement processes.\n\n\nBusiness Manager 365 offers integration with Microsoft Outlook, which enables organizations to receive alerts about ticket escalations and view upcoming appointments on the calendar. Pricing is based on selected deployment and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a92c6486-dea9-4b64-9be7-20058f45a5cc.png","url":"https://www.softwareadvice.com.au/software/162322/business-manager-365","@type":"ListItem"},{"name":"Consol CM/Helpdesk","position":19,"description":"ConSol CM / Helpdesk is a powerful helpdesk solution that enables organizations to manage IT support, incidents, and service requests efficiently through a centralized platform. By bringing all communication channels together, it ensures that support teams can process requests quickly, transparently, and in a structured way.\n\nWith ConSol CM / Helpdesk, companies can provide a user-friendly self-service portal where customers and employees can create support tickets, track their status, and access announcements, updates, and solution articles. This reduces the workload for support teams while empowering users to find answers and solutions independently.\n\nIncoming requests from email, online forms, or portals are automatically converted into tickets and routed to the appropriate agents. Intelligent ticket routing and workflow automation ensure that inquiries are forwarded to the right teams and processed efficiently. Support staff can add subtasks, collaborate across teams, and use customizable approval workflows to manage complex processes and ensure consistent service delivery.\n\nThe system also includes powerful features such as full-text search, process modeling tools, and GDPR-compliant data handling, allowing organizations to design workflows that align with their internal requirements and compliance standards. Flexible configuration options make it easy to adapt processes, data structures, and workflows to specific business needs.\n\nFor managers and team leads, integrated dashboards and reporting tools provide valuable insights into team performance, open and completed tickets, and overall service efficiency. This enables better decision-making, improved resource planning, and continuous optimization of support processes.\n\nWith its flexible architecture, automation capabilities, and comprehensive service management features, ConSol CM / Helpdesk helps organizations deliver faster, more reliable support while maintaining full transparency and control over their service operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee418998-20ae-4373-becb-d18a32be0c5f.jpeg","url":"https://www.softwareadvice.com.au/software/195868/consol-cm-helpdesk","@type":"ListItem"},{"name":"Plumsail HelpDesk","position":20,"description":"Plumsail HelpDesk is designed for Microsoft 365, SharePoint Online and On-Premises.\n\nIt stores all important information on a single page:\n— Keep track of the ticket’s updates \n— Interact directly with your customer and keep the discussion in one place\n— Click the request’s name to view their profile and last messages\n— Assign tickets to individuals or groups\n— Classify tickets\n\nIt enables users to:\n— Stay informed about new and updated tickets\n— Use the familiar SharePoint menus to work with tickets\n— Filter tickets with the pre-defined views or your own ones\n— Switch between HelpDesk modules with the global navigation\n— Get updated about overdue tickets\n\nHelp desk widget to provide support on public sites. A tool for requesters to submit tickets on external sites. Attachments and a mobile-friendly view are available. Get insight into the performance of your support team with reports. E-mail messages from your customers instantly appear in HelpDesk. Automate repeating tasks using triggers and schedules.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67489120-af54-403c-b7c3-05dcfbcc6394.png","url":"https://www.softwareadvice.com.au/software/359555/plumsail-helpdesk","@type":"ListItem"},{"name":"Insightly Service","position":21,"description":"Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19b37ae5-1bf5-4c3f-9ecd-5094ffc1f442.png","url":"https://www.softwareadvice.com.au/software/336857/insightly-service","@type":"ListItem"},{"name":"Omnicus","position":22,"description":"Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help desk processes through voice calls, SMSs, emails and more. Key features include artificial intelligence (AI), unified queues, interactive voice response (IVR), speech recognition, internal comments, canned responses, ticket notes, third-party integration, ticket routing, performance reports, custom domain and workforce management. Pricing is based on a pay-as-you-go model and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/99d2a12c-23e5-4380-8c30-e424f3c2e509.png","url":"https://www.softwareadvice.com.au/software/230152/omnicus","@type":"ListItem"},{"name":"ZOE","position":23,"description":"ZOE is a cloud-based customer relationship management and ticketing software that helps businesses of all sizes manage customer inquiries, eliminate spam calls and emails, handle high-priority support requests and more on a centralized platform. Managers can leverage actionable analytics to monitor and gain insights into various metrics related to employees’ working hours, objectives, resolved tickets and projects. \n\nKey features of ZOE include live chat, activity tracking, contact database, ticket management and more. Employees can use the dashboard to view their daily objectives and handle customer requests via live chat.  Additionally, the software automatically lets supervisors track multiple ticket issues and resolve them based on their priority levels.\n\nZOE helps sales professionals schedule customer appointments and manage events in a unified location, improving clients’ experience with the brand. Support is extended via email, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd353bee-772b-40e2-8c94-cd2a24763bfc.png","url":"https://www.softwareadvice.com.au/software/360777/zoe","@type":"ListItem"},{"name":"NITRO Help Desk","position":24,"description":"NITRO Help Desk for IT by Crow Canyon Software is a centralized ticketing platform built natively for Microsoft 365, Teams, and SharePoint. It gives IT teams a structured system to capture, prioritize, assign, and resolve tickets, replacing informal tracking through emails and spreadsheets.\n\nRequests can be submitted through Teams, a self-service portal, email, or a mobile app, with incoming emails automatically converted into tickets. Single Sign-On through Microsoft 365 and SharePoint ensures secure, one-click access. Tickets are automatically routed to the right person or group, with multi-tier approvals, SLA tracking, and real-time dashboards keeping operations on track. A built-in knowledge base and asset management integration further support IT teams in delivering faster resolutions.\n\nAll support data stays within your Microsoft 365 tenant or SharePoint environment, ensuring full control over data residency and compliance. Deployment options include SharePoint On-Premises including connected and air-gapped environments, SharePoint Online including commercial and customer-hosted Azure GCC and GCC High. Flat-rate licensing supports unlimited staff and end users.\n\nOptional NITRO Copilot capabilities help organizations manage growing workloads by automatically classifying and routing incoming requests, summarizing lengthy email chains into concise overviews, and generating draft responses based on organizational knowledge and previous interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/199ab5c6-a06d-490b-942a-d488a7e37813.png","url":"https://www.softwareadvice.com.au/software/72995/helpdeskforoffice365andsharepoint","@type":"ListItem"},{"name":"SAP Service Cloud","position":25,"description":"SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.\n\n\nSAP Service Cloud Portfolio features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.\n\n\nThe sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.\n\n\nSAP Service Cloud Portfolio offers support through an online knowledge base, support portal and via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16115e8a-2d16-4063-a343-29f8e6718eb6.png","url":"https://www.softwareadvice.com.au/software/184678/sap-service-cloud","@type":"ListItem"}],"numberOfItems":25}
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