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description: Page 11 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.
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title: Page 11 - Best Help Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) > [Page 11](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=11)

# Help Desk Software

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## Products

1. [SAAS First](https://www.softwareadvice.com.au/software/410882/saas-first) — 5.0/5 (2 reviews) — Meet Milly, the AI-driven chatbot by SAAS First, a revolutionary tool designed to meet the high customer expectations...
2. [Wavity](https://www.softwareadvice.com.au/software/342254/wavity) — 4.5/5 (2 reviews) — At Wavity, we offer a platform, tools and solutions that help your company implement digital workflows quickly and be...
3. [CX Genie](https://www.softwareadvice.com.au/software/521455/CX-Genie) — 4.0/5 (2 reviews) — CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer ...
4. [zofiQ](https://www.softwareadvice.com.au/software/526043/zofiQ) — 4.5/5 (2 reviews) — zofiQ is an AI-powered platform designed to automate and manage the operations of Managed Service Providers (MSPs). T...
5. [SteadyPoint Helpdesk](https://www.softwareadvice.com.au/software/461544/SteadyPoint-Office-365-Help-desk) — 4.5/5 (2 reviews) — SteadyPoint is a SharePoint Helpdesk and Office 365 Helpdesk application that integrates with the user's existing Mic...
6. [Tactful AI](https://www.softwareadvice.com.au/software/498613/Tactful-AI-Helpdesk) — 5.0/5 (2 reviews) — Tactful is an omnichannel customer service platform leveraged by artificial intelligence. It integrates digital chann...
7. [Enterprise Service Desk](https://www.softwareadvice.com.au/software/27608/enterprise-service-desk) — 4.0/5 (1 reviews) — Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It...
8. [HelpCenter](https://www.softwareadvice.com.au/software/217903/helpcenter) — 5.0/5 (1 reviews) — Help Center is a cloud-based helpdesk and customer support software solution that can be used for an unlimited number...
9. [OASYS^](https://www.softwareadvice.com.au/software/370845/oasys) — 5.0/5 (1 reviews) — Delivering information technology as a service to improve overall productivity \& performance through a smart IT s...
10. [DevRev](https://www.softwareadvice.com.au/software/395959/devrev) — 5.0/5 (1 reviews) — DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid...
11. [HEINZELMANN](https://www.softwareadvice.com.au/software/244446/heinzelmann) — 4.0/5 (1 reviews) — HEINZELMANN is an ITSM software designed to help businesses manage a fleet of computers and other connected devices. ...
12. [BoldDesk](https://www.softwareadvice.com.au/software/359821/bolddesk) — 5.0/5 (1 reviews) — Syncfusion, the company behind BoldDesk, has been helping developers worldwide build powerful line-of-business softwa...
13. [Infraon Infinity](https://www.softwareadvice.com.au/software/397002/infraon-infinity) — 5.0/5 (1 reviews) — Infraon Infinity is an integrated platform that helps organizations ensure scalability with IT infrastructure efficie...
14. [Moveworks](https://www.softwareadvice.com.au/software/345029/moveworks) — 5.0/5 (1 reviews) — Moveworks provides packaged applications and extensibility tools built to scale across thousands of use cases. Underp...
15. [Gfacility](https://www.softwareadvice.com.au/software/340993/gfacility) — 5.0/5 (1 reviews) — Gfacility is a workspace and facility management software that helps businesses across various industries, including ...
16. [Naofix](https://www.softwareadvice.com.au/software/519402/Naofix) — 5.0/5 (1 reviews) — Naofix is a helpdesk software which is intended to simplify IT incidents, technical support, and assistance both for ...
17. [Helpdesk 365](https://www.softwareadvice.com.au/software/526473/Helpdesk-365) — 5.0/5 (1 reviews) — Helpdesk 365 is a SharePoint ticketing solution integrated with Microsoft 365, enhancing helpdesk operations by manag...
18. [Atomicwork](https://www.softwareadvice.com.au/software/521384/Atomicwork) — 4.0/5 (1 reviews) — Atomicwork is the AI workforce management platform built for IT teams that are done patching legacy service desks and...
19. [Workelevate](https://www.softwareadvice.com.au/software/527922/Workelevate) — 5.0/5 (1 reviews) — Workelevate is a digital employee experience platform that uses AI and automation to help organizations manage their ...
20. [EasyDesk](https://www.softwareadvice.com.au/software/530001/EasyDesk) — 5.0/5 (1 reviews) — EasyDesk is a customer support software designed to centralize emails, tickets, and chat into one platform. It is bui...
21. [SP IT Helpdesk](https://www.softwareadvice.com.au/software/467085/SP-Intranet-365) — 4.0/5 (1 reviews) — SP IT Helpdesk by SP Marketplace is an out-of-the-box IT support solution built on Microsoft 365, using SharePoint an...
22. [Engaige](https://www.softwareadvice.com.au/software/518181/Engaige) — 5.0/5 (1 reviews) — Engaige is an AI-powered customer experience platform. It is designed to help companies handle complex customer servi...
23. [BizMagnets](https://www.softwareadvice.com.au/software/431719/bizmagnets) — 5.0/5 (1 reviews) — BizMagnets: ChatOps for WhatsApp Why ChatOps? Today, work happens in chat. For many mid-market businesses, WhatsApp h...
24. [Deskhero](https://www.softwareadvice.com.au/software/517401/Deskhero) — 5.0/5 (1 reviews) — Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for...
25. [Artologik HelpDesk](https://www.softwareadvice.com.au/software/456849/HelpDesk) — 5.0/5 (1 reviews) — Artologik HelpDesk is a web-based ticketing system designed to help organizations improve their customer support and ...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

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-----

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Finally, her seamless integration with SaaSFirst's Inbox and CRM modules ensures a cohesive and efficient customer support experience.\n\nBy leveraging Milly's powerful learning capabilities and seamless integration with existing support systems, SaaS companies can significantly enhance customer satisfaction and loyalty, driving business growth and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56a27e2e-f1c7-4c52-9c9f-bfc0e23c6815.jpeg","url":"https://www.softwareadvice.com.au/software/410882/saas-first","@type":"ListItem"},{"name":"Wavity","position":2,"description":"At Wavity, we offer a platform, tools and solutions that help your company implement digital workflows quickly and become an agile organization. In addition, we help reduce IT backlogs and enable citizen development. We do this using our zero-code Application Builder and wBots – our RPA (Robotic Process Automation) tool.\n\nWe also speed-up the process of developing new applications to support workflows by providing you with pre-built application/solution templates. This means that you do not have to develop digital workflows from scratch. You can use an existing pre-built template available in our Warehouse and modify that template to conform to your workflows. This is easily done by non-technical resources such as Business Analysts, thus reducing the burden on IT. This also helps address the shortage of skilled technical resources – whether within your organization or the market at large.\n\nOnce a solution is developed, it is available instantly on Mobile devices without the need for a separate Mobile development effort; once again increasing speed of application development and solution delivery to support your workflows.\nOnce developed, our UX (User Experience) led design also ensures a very high level of User and Customer satisfaction. Users are presented with a role-appropriate interface and they can customize the look-and-feel using quicklinks and widgets to make it quick and easy for them to do the tasks that deem important to them.\n\nOur Analytics builder also delivers reports and metrics that are important to users – as defined by users. Meaningful, actionable intelligence delivered to a dashboard helps with improving business performance, customer satisfaction and user experiences.\n\nFinally, Wavity offers the most cost-effective solutions in the market. This is driven by our radical pricing mode where there are no hidden costs and surprises as is the case with most solutions in the market. You no longer need to limit access for fear of confronting runaway costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff33ed09-9422-45ce-81cf-1d6e751dcfcb.jpeg","url":"https://www.softwareadvice.com.au/software/342254/wavity","@type":"ListItem"},{"name":"CX Genie","position":3,"description":"CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations. \n\nMore than just a chatbot, CX Genie offers a suite of tools for handling support requests, managing customer interactions, and providing seamless handoffs between AI and human agents for more complex issues. With features like ticketing, workflow management, help desk, it enables businesses to reduce response times, cut down support costs, and enhance overall customer satisfaction. \n\nCX Genie integrates with social media, messaging apps, CRM systems, and more -- providing accessible communication channels that meet customers where they are, all managed from one unified platform. Serving industries like e-commerce, SaaS, and digital agencies, CX Genie empowers businesses to grow through actionable insights and excellent customer experiences","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459ffe9-8c10-45a7-881d-3ebf48280a08.webp","url":"https://www.softwareadvice.com.au/software/521455/CX-Genie","@type":"ListItem"},{"name":"zofiQ","position":4,"description":"zofiQ is an AI-powered platform designed to automate and manage the operations of Managed Service Providers (MSPs). The platform offers a suite of specialized AI agents that work within the MSP's existing Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) tools.\n\nThe AI Service Desk Agent augments technicians with contextual intelligence for consistent ticket resolutions. The Data Analyst Agent transforms data into actionable insights using natural language analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6da6afe8-6faa-4f96-bde1-f8b7f95d90a6.jpeg","url":"https://www.softwareadvice.com.au/software/526043/zofiQ","@type":"ListItem"},{"name":"SteadyPoint Helpdesk","position":5,"description":"SteadyPoint is a SharePoint Helpdesk and Office 365 Helpdesk application that integrates with the user's existing Microsoft environment, providing a ticketing system and service desk. The application features customizable ticket categorization, workflow and service level agreements. It allows organizations to tailor the system to their specific requirements.\n\nSteadyPoint also provides customizable forms, advanced ticket filters, and automation triggers, enabling efficient ticket management and resolution. Users can create tickets directly from their email through Microsoft Teams integration. Additionally, it is designed to be ITIL-compliant, ensuring organizations can maintain a HIPAA-compliant ticketing system and achieve ITIL compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39f89590-0437-46d6-be7e-65f58012914e.png","url":"https://www.softwareadvice.com.au/software/461544/SteadyPoint-Office-365-Help-desk","@type":"ListItem"},{"name":"Tactful AI","position":6,"description":"Tactful is an omnichannel customer service platform leveraged by artificial intelligence. It integrates digital channels such as chat, email, and social media. The platform's conversational customer service capabilities aim to enhance engagement across all channels, providing personalized experiences.\n\nThe platform offers personalized and automated customer support with self-service options. Customers can resolve issues independently, which can manage wait times. Tactful also integrates with various applications through customizations, allowing businesses to personalize service and handle productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be7f2f33-752f-4e9c-9900-aa9403c3aef0.png","url":"https://www.softwareadvice.com.au/software/498613/Tactful-AI-Helpdesk","@type":"ListItem"},{"name":"Enterprise Service Desk","position":7,"description":"Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal government institutions.\n\n\nEnterprise Service Desk helps with managing incidents, services and change requests. The software is available for deployment either on-premise or in the cloud and supports Windows as well as mobile operating systems, including Android and iOS.\n\n\nEnterprise Service Desk’s backend features include role-based dashboards, queue management, ticket management, escalation tracking, notification delivery, knowledge base management, VIP ticketing, survey management and chat integration.\n\n\nEnterprise Service Desk also offers customer-facing features, such as a knowledge base and self-service portal. Once users purchase a license or subscribe to cloud services, Enterprise Service Desk offers access to the platform to any number of users without additional cost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f37e12f3-ab15-4b7f-9ed7-4acb120701eb.png","url":"https://www.softwareadvice.com.au/software/27608/enterprise-service-desk","@type":"ListItem"},{"name":"HelpCenter","position":8,"description":"Help Center is a cloud-based helpdesk and customer support software solution that can be used for an unlimited number of customers and products. It also has live chat, FAQs and articles for customers who want some assistance with a question or product issue. Users can create tabs, assign employees to queues and receive automated email notifications about new tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/55238e6d-fea2-46dc-8552-6480066229a7.png","url":"https://www.softwareadvice.com.au/software/217903/helpcenter","@type":"ListItem"},{"name":"OASYS^","position":9,"description":"Delivering information technology as a service to improve overall productivity & performance through a smart IT solution is our objective. We introduce the latest technological advancement to our existing core product features as a practice of continuous improvements and increase integration between tools, software and teams to move data faster with the assurance of powerful capabilities of cloud technology.\n\nHelpdesk Automation\n“Helpdesk Automation” gives you the wings to cater to routine issues through a categorization mechanism accompanied by auto-assignment and routing process based on the situation with a real-time notification process.\n-\tCustomizable issue categorization \n-\tAutomatic assignment & routing process\n-\tUse of round robin mechanism\n-\tReal-time system notification\n-\tIncident management \n-\tRoot cause analysis\n\nWorkflow Management\n\nStreamline and speed up manual workarounds via “Workflow management”. A smart solution with no code development feature to assist you in a smart way.\n-\tEliminates chaos\n-\tEffective communication in real-time\n-\tHeightened security\n-\tIncredible efficiency\n-\tIncrease transparency\n-\tProductivity enhancements\n\nAsset Management\nOur “Asset Management” module has the capability of managing all kinds of tangible & intangible assets.\n-\tManaged Inventory through asset categorization\n-\tAutomated process initiation on repair, maintenance, transfer and asset acknowledgment.\n-\tBarcode & QR code customization\n-\tPrior notification of warranty expiration\n-\tCombine solution provider on asset tracking under employee onboarding & off-boarding processes\nDynamic Report\nGenerate your own report requirement just by yourself to catch up-required data.\n-\tOnetime configuration\n-\tNot limited to exploring due to the dynamic nature\n-\tDownloaded reports comfort you to make interpretations and to Setting directions\n-\tScheduled reports can be sent out in emails at given time intervals through “Scheduler” \nDynamic API\nInteraction and communication among systems are much easier than ever with our no-code API creation implementation. Create APIs required on integrations solely without vendor involvement.\n-\tZero development effort\n-\tBridge with other external systems\nGamification & Leader Board | Stimulate Factor\nReward & recognizes the users with their activities on the system by giving points and stars for their service excellence. \n\nTracking WFH Performance Statistics\nBlended solution to keep records and track day-to-day employee workarounds. Supervisors can utilize the report and have insight into working progress.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9a25a0be-d48d-4b66-8601-0825a13ab576.png","url":"https://www.softwareadvice.com.au/software/370845/oasys","@type":"ListItem"},{"name":"DevRev","position":10,"description":"DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity.\n\nDevRev takes a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.\n\nDevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c38c211-c6f6-42b9-a575-0552114d27da.jpeg","url":"https://www.softwareadvice.com.au/software/395959/devrev","@type":"ListItem"},{"name":"HEINZELMANN","position":11,"description":"HEINZELMANN is an ITSM software designed to help businesses manage a fleet of computers and other connected devices. The platform enables managers to track hardware and software of any size, across multiple locations and users, in physical or virtual environments.\n\nAdministrators can utilize AssetDesk to track assets and licenses through the web console. HEINZELMANN allows teams to manage incidents, catalog, tickets, problems, projects, changes, knowledge base and workflows on a unified interface. Additionally, supervisors can manage appointments, record customer interactions and track performance metrics.\n\nPricing is based on a one-time license and support is extended via phone, email and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a16e42d-65fb-46f9-ba88-e10f36398ffc.png","url":"https://www.softwareadvice.com.au/software/244446/heinzelmann","@type":"ListItem"},{"name":"BoldDesk","position":12,"description":"Syncfusion, the company behind BoldDesk, has been helping developers worldwide build powerful line-of-business software for over 20 years. Our flagship component suite includes over 1,700 UI widgets and frameworks that help reduce time and complexity when developing mobile, web, and desktop applications.  \n\nOur ecosystem of compatible developer control suites, embeddable BI platforms, and business software is used by many leading organizations, including over 400 of the Fortune 500. We serve more than a million users based in almost every country on the planet. Our technical teams provide support out of five global locations in the USA, India, and Kenya.\n\nOver the past two decades, we have learned quite a bit about providing an optimal support experience on a global scale for complex use cases. Our support system is backed by software systems that track every detail accurately. Nothing is left to chance. Customers appreciate that every detail is tracked to completion. Such actions let them know that we care, not just with words in a support policy, but in practice, day after day, year after year.\n\nBoldDesk was created out of our experience and is used by our teams to deliver customer service across all our products. We have built a product that will enable you to provide true world-class service to your customers.\n\n You do not have to spend a fortune or sign years-long contracts to use BoldDesk. As Syncfusion always does, we have created a flexible and transparent pricing model that clearly lays out all the costs involved up front so that you will have no surprises in the future. Our pricing model has also been designed to scale well with higher rates of usage, so you can comfortably integrate BoldDesk into all the service workflows within your organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0c6fd17f-2c19-47e7-95bd-3fea2dc55269.png","url":"https://www.softwareadvice.com.au/software/359821/bolddesk","@type":"ListItem"},{"name":"Infraon Infinity","position":13,"description":"Infraon Infinity is an integrated platform that helps organizations ensure scalability with IT infrastructure efficiency and customer success. It empowers users to begin with smaller deployments and expand seamlessly. Administrators can establish an IT infrastructure and customer ecosystem that provides valuable insights for reducing noise, remediation, and predictive analysis.\n \nIts key features include event management, remote event data access, publication, automated workflows, event detection, customizable reporting, hardware & software asset management, noise reduction, incident & fault management, and request and change management with automated remediation. It allows users to perform automated root cause analysis for issue resolution and dependency identification, handle IT issues in real-time, and configure alerts for timely corrective actions. \n\nInfraon Infinity provides users with comprehensive event visibility into multi-vendor ecosystems, prebuilt workflows to convert faults into incidents for effective resolution, and integrated ticketing for asset support, including self-service options. It offers a centralized command center for remote IT, non-IT, and fixed asset lifecycle management. It helps users with accelerated stock and inventory management for asset ROI, availability, and tracking with procurement, status, and geo-map views. \n\nBusinesses can gain real-time insights into vendor performance and SLA management, streamline end-to-end tasks with automation accelerators, streamline IT and non-IT SLAs for optimal performance, and monitor real-time service/process availability and performance. It provides integrated ticketing with multi-channel support and chatbot capabilities. Additionally, it helps users monitor automation metrics with a KPI-focused dashboard. \n\nInfraon Infinity offers collaborative support with ticket visibility and multiple team synchronization, appointment setup and live updates, SLA management and performance evaluation from a unified location, and insights-driven reporting for informed decision-making. Users can post and track answers to frequently asked questions and utilize search capabilities for resource location.  \n\nIts automated network topology for device mapping and performance monitoring helps organizations gain insights on network device mapping and performance for graphical views and proactive troubleshooting via automated discovery and rule engines. Infraon Infinity also provides application monitoring for databases, web servers, and exchange servers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8bb784d-2136-4934-aabe-9977d69c929f.jpeg","url":"https://www.softwareadvice.com.au/software/397002/infraon-infinity","@type":"ListItem"},{"name":"Moveworks","position":14,"description":"Moveworks provides packaged applications and extensibility tools built to scale across thousands of use cases. \n\nUnderpinning these solutions are language models fine-tuned to your company language, business logic, workflows, and data — through deep integrations and real-time ingestion across your enterprise tech stack.\n\nThe result is a single interface across all of your enterprise systems and data that allows employees to get the help they need instantly, leaders to identify and fill opportunities for automation, and developers to build solutions for any use case in minutes without writing code, creating dialog flows, or scripting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20c349e0-06e4-4849-8756-4b1217271d26.png","url":"https://www.softwareadvice.com.au/software/345029/moveworks","@type":"ListItem"},{"name":"Gfacility","position":15,"description":"Gfacility is a workspace and facility management software that helps businesses across various industries, including technology, finance, healthcare, and education to optimize office space, schedule conference rooms, track assets, manage visitor access, and handle work orders. \n\nThe software facilitates integration with Google Workspace and Microsoft Office 365. Gfacility offers dashboards and reporting to provide insights into workspace and resource utilization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/179f6d01-ace9-4e99-9e50-c5801da4ce2d.jpeg","url":"https://www.softwareadvice.com.au/software/340993/gfacility","@type":"ListItem"},{"name":"Naofix","position":16,"description":"Naofix is a helpdesk software which is intended to simplify IT incidents, technical support, and assistance both for technicians and users. The Helpdesk module provides robust communication, issue qualification, and performance tracking features.\n\nThrough the Messaging feature, users can send, reply to, and forward emails, individually manage personal and team inboxes, and organize emails based on a structured folder system. The Tickets feature allows quick issue qualification by attaching files with equipment, location, and priority information, and the option to assign it to a technician, team, or service provider. Delay Indicators are utilized for tracking the response and resolution times, in order to ensure adherence to service-level agreements and to help teams prioritize tasks according to urgency.\n\nDue to the composition of the Equipment Catalog which is part of Naofix's Helpdesk module, it can also save organizations the time and effort of creating comprehensive equipment inventories from scratch. Users have the ability to select and customize a pre-built, industry-specific catalog that is updated automatically to include the latest technical details. More efficient support is provided by an AI-driven chatbot chatting, analyzing incoming queries, converting them into tickets, automatically categorizing issues, and assigning them to the right teams. These capabilities are also complemented by the Rules Engine, which is designed to send notifications and smoothen the support process, meaning that your organization can be both responsive and proactive in its support operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/543bda62-d6ee-43ba-a338-56e4f00fe1d6.png","url":"https://www.softwareadvice.com.au/software/519402/Naofix","@type":"ListItem"},{"name":"Helpdesk 365","position":17,"description":"Helpdesk 365 is a SharePoint ticketing solution integrated with Microsoft 365, enhancing helpdesk operations by managing support tickets within the familiar environment. It features smart automation for categorizing, prioritizing and assigning tickets. \n\nThe intuitive interface allows easy ticket creation, monitoring and management in Outlook, Teams and SharePoint. Customizable workflows let organizations tailor the system by defining ticket statuses and escalation paths. Comprehensive reporting and analytics provide insights into ticket volumes, response times and staff performance, helping refine helpdesk services.\n\n🌟Top-rated helpdesk software with top features and easiest UI/UX:\n1.(Multiple AI-Integrations)\n2.(Custom Forms)\n3.(Microsoft Ecosystem Integration)\n4.(Modern View)\n5.(Chatbot Bubble 365)\n6.(Ticket Splitting & Merging)\n7.(Multilevel Sub-service)\n8.(Multiple SLA choices)\n9.(Condition-based columns)\n10.(Rules & Automation)\n\n➡️Get Started Today: Go to our website (apps365.com/best-helpdesk-ms-teams-sharepoint-ticketing-system/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.\nTo know more similar products, visit Apps365.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ad7fd5b-1af1-496f-96bf-a2ef6a09a0da.png","url":"https://www.softwareadvice.com.au/software/526473/Helpdesk-365","@type":"ListItem"},{"name":"Atomicwork","position":18,"description":"Atomicwork is the AI workforce management platform built for IT teams that are done patching legacy service desks and ready to run AI coworkers alongside their people.\nIf you're an IT Director at a 200–1,000 person technology company spending your week triaging access requests, managing incident bridges, and maintaining workflows that keep breaking, Atomicwork was built for you. Not to speed up the same old ITSM processes, but to change what IT does entirely.\nAtomicwork is built differently: AI and data live in the same system. That means AI coworkers don't just recommend actions — they execute them. They read policy, understand context, and resolve requests end-to-end without a human in the middle.\nAI coworkers on Atomicwork are persistent, governed workforce members. Each one has a defined role, managed credentials, bounded access policies, a compute budget, and full audit trails on every action taken. IT governs them the same way HR governs people: with a directory, access management, and change management workflows.\nAtomicwork handles IT support, HR service delivery, access provisioning, incident and change management, asset tracking, and employee onboarding, all in one platform. Employees get instant help inside Microsoft Teams, Slack, email, or the Atomicwork portal. AI coworkers handle resolution before it reaches your team.\nThe platform includes full ITSM capabilities: request, incident, problem, change, asset, and configuration management. ESM capabilities extend the same infrastructure to HR, Finance, Legal, and Operations. \nFor organizations already running ServiceNow or Jira Service Management, Atomicwork's AI Workforce can deploy on top — no platform fee, consumption-based pricing, no migration required.\nProfessional plan starts from $25,000/year and includes 5 AI coworkers and up to 250 end users. Business plan offers flexible pricing for up to 1,000 users and 20 AI coworkers. Enterprise plan offers custom contracts with unlimited users, unlimited AI coworkers, custom data residency, SLAs, and a dedicated customer success manager. Pricing is available in usage-based and outcome-based models.\nSupport is available via email across all plans, with extended hours on Business and 24×7 dedicated support on Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/14fd8ebd-bda1-4654-b0df-d5c56793b5bd.png","url":"https://www.softwareadvice.com.au/software/521384/Atomicwork","@type":"ListItem"},{"name":"Workelevate","position":19,"description":"Workelevate is a digital employee experience platform that uses AI and automation to help organizations manage their IT operations and employee experiences. The platform caters to businesses across various industries that want to enhance productivity, reduce IT costs and improve employee satisfaction.\n\nWorkelevate's key features include an AI assistant that automates workflows, summarizes IT support tickets, and provides resolution guidance. The platform offers unified endpoint management, allowing organizations to centrally control and secure all their devices. Additionally, Workelevate integrates AI capabilities into ITSM processes to streamline ticket handling, automate knowledge generation and enable smarter issue resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9b383883-9490-421d-91e4-bcc11138744b.png","url":"https://www.softwareadvice.com.au/software/527922/Workelevate","@type":"ListItem"},{"name":"EasyDesk","position":20,"description":"EasyDesk is a customer support software designed to centralize emails, tickets, and chat into one platform. It is built to help businesses manage customer support operations more efficiently.\n\nThe software includes a ticket management system with filters and tags for organization. Workflow automation features allow teams to assign tickets and monitor service level agreements. A centralized communication hub enables agents to handle all customer interactions from a single interface. Knowledge base tools, such as canned responses and articles, support streamlined workflows. A mobile application allows agents to manage customer requests remotely.\n\nThe platform is designed to scale with growing support teams while maintaining performance. Its functionality is focused on simplifying customer support processes. The interface is designed to be intuitive, requiring minimal setup time for teams to begin using the system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0b71272-509e-4dad-8ebc-07af0b8273c8.png","url":"https://www.softwareadvice.com.au/software/530001/EasyDesk","@type":"ListItem"},{"name":"SP IT Helpdesk","position":21,"description":"SP IT Helpdesk by SP Marketplace is an out-of-the-box IT support solution built on Microsoft 365, using SharePoint and Teams to centralize service requests, automate workflows, and enhance productivity. Designed for organizations of all sizes, it helps IT teams streamline support while maximizing their Microsoft 365 investment.\n\nThe system features a robust ticketing platform that tracks issues from submission to resolution. Employees can use the MyIT self-service portal to submit tickets, access key documents, and search a built-in knowledge base. IT teams benefit from integrated asset management, change request tracking, and vendor contract management—all in one centralized, easy-to-use platform.\n\nAccessible through SharePoint or Teams, SP IT Helpdesk improves service delivery without the need for third-party tools or complex customizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cd45617-2821-4356-bec1-8a6d53f523a4.jpeg","url":"https://www.softwareadvice.com.au/software/467085/SP-Intranet-365","@type":"ListItem"},{"name":"Engaige","position":22,"description":"Engaige is an AI-powered customer experience platform. It is designed to help companies handle complex customer service inquiries. The platform caters to a range of industries such as printing, fashion, consumer electronics, beauty and cosmetics, SaaS, fintech, travel, and e-commerce. It empowers these companies to deliver exceptional customer support.\n\nThe platform's key features include AI Agent Assist. This feature makes human agents twice as efficient by providing recommendations and automating actions. Engaige's Solve & Support module automatically resolves complex customer service questions. This can reduce costs by up to 80%. The Insights feature uncovers valuable insights from support interactions. This helps companies route tickets, identify trends, and automate knowledge base management. The platform also seamlessly integrates with a company's existing software suite. This ensures a smooth and efficient customer experience.\n\nEngaige's Automated Tagging & Routing functionality automatically tags conversations and routes them to the right agent. This ensures customers receive the most appropriate and efficient support. By leveraging the power of AI, Engaige enables companies to enhance their customer service, reduce costs, and ultimately, drive customer satisfaction and loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/142d846b-8fc0-4fb9-96b2-f9fcce156a60.jpeg","url":"https://www.softwareadvice.com.au/software/518181/Engaige","@type":"ListItem"},{"name":"BizMagnets","position":23,"description":"BizMagnets: ChatOps for WhatsApp\n\nWhy ChatOps?\n\nToday, work happens in chat. For many mid-market businesses, WhatsApp has become the default operating system. Support teams resolve queries, field agents coordinate tasks, and managers give approvals — all through WhatsApp. It’s fast, accessible, and familiar. But there’s a fundamental flaw: chat isn’t built for structured work.\n\nAs messages pile up, critical tasks get lost in the scroll. Even high-performing teams miss follow-ups. There’s no system of accountability. No way to track status. No easy way to assign, escalate, or report. What you get is chaos disguised as communication.\n\nChat wasn’t designed to run operations. That’s why we built BizMagnets.\n\nHow We Solve It\n\nBizMagnets turns WhatsApp chaos into clarity. We convert every message into a structured action: a ticket, a task, or a trigger. That way, nothing slips through. Everyone stays aligned. And work moves forward — not in circles.\n\nWe call it ChatOps — a new way to run operations inside WhatsApp, with the structure of a ticketing system, the power of workflow automation, and the simplicity of a conversation.\n\nWith BizMagnets:\n\nIncoming WhatsApp messages can auto-generate support tickets\n\nAppointments and service requests can be booked in WhatsApp\n\nApprovals, checklists, escalations, and follow-ups can run on auto\n\nAll actions are tracked, visible, and auditable\n\nWhat is BizMagnets?\n\nBizMagnets is a WhatsApp-first ChatOps platform that brings structure to your everyday operations. It turns chats into tickets, bookings, and workflows — complete with SLAs, escalations, dashboards, and CRM/HMS/ERP integrations.\n\nIf your team already works on WhatsApp but struggles with missed follow-ups, poor visibility, or Excel-based tracking, BizMagnets is your digital upgrade.\n\nWho It’s For\n\nBizMagnets is designed for enterprises where operations are run through WhatsApp and Excel:\n\nHospitals & Clinics: Automate appointment bookings, insurance workflows, post-visit surveys.\n\nSenior Care & Home Services: Assign staff, track visits, manage helpdesk.\n\nEcommerce & D2C: Manage order issues, returns, delivery updates.\n\nReal Estate: Coordinate site visits, approvals, and sales handovers.\n\nEducation: Handle admissions, counselling, and document collection.\n\nField Teams: Assign, track, and update tasks via WhatsApp.\n\nIf your team creates WhatsApp groups for every process — support, approvals, complaints, or coordination — BizMagnets gives you a better way.\n\nKey Capabilities\n\n1. Support Ticketing on WhatsApp\n\nAuto-ticket creation from WhatsApp chats\n\nSmart assignment to agents or teams\n\nSLA tracking and automated escalations\n\nTicket status: open, pending, resolved, closed\n\nInternal notes, team collaboration\n\nDashboard with resolution time and performance metrics\n\n2. Booking & Service Automation\n\nWhatsApp-based booking forms (no app required)\n\nReal-time appointment slot selection\n\nAutomatic confirmation & reminders\n\nBooking status updates for staff\n\nField team location tracking\n\nPost-service feedback workflows\n\n3. Workflow Automation\n\nDefine custom triggers: when X happens, do Y\n\nAutomate follow-ups for pending approvals\n\nTrigger internal checklists and multi-step flows\n\nIntegrate with HMS/ERP/CRM/Google Sheets\n\nHandle escalations, document uploads, and comments\n\n4. Mobile-First Interface\n\nNo login required for customers or staff\n\nWorks on personal and business WhatsApp numbers\n\nEasy for non-technical field users\n\nRole-based access controls for managers, agents, and admins.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75e7fb59-06b0-4b4b-bac7-73905e5d212f.jpeg","url":"https://www.softwareadvice.com.au/software/431719/bizmagnets","@type":"ListItem"},{"name":"Deskhero","position":24,"description":"Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for customer service teams across various industries aiming to provide efficient and personalized support. Deskhero incorporates artificial intelligence to automate repetitive tasks, thereby improving team productivity. It has the ability to generate automatic responses to frequent customer inquiries by examining previous tickets and knowledge base articles. Deskhero consolidates existing knowledge into a single base, enabling agents to perform efficient searches through conversational queries. \n\nThe software employs artificial intelligence to understand context and provide accurate responses that align with the brand's voice. It features a user-friendly ticketing interface for managing high volumes of inquiries and internal workflows. Additionally, Deskhero allows teams to concentrate on fostering valuable customer relationships, eliminating the need for manual, labor-intensive tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65a28865-4122-45c6-8bed-71e866a03b3c.jpeg","url":"https://www.softwareadvice.com.au/software/517401/Deskhero","@type":"ListItem"},{"name":"Artologik HelpDesk","position":25,"description":"Artologik HelpDesk is a web-based ticketing system designed to help organizations improve their customer support and strengthen customer relations. This cloud-hosted software allows users to centralize all support interactions in one place, giving them full control over the ticketing process.\n\nThe system's flexibility enables users to customize the workflow and settings to match their specific needs and routines. Artologik HelpDesk also provides reporting and analytics capabilities, allowing organizations to identify areas for improvement and make data-driven decisions. Additionally, the software's knowledge reuse feature enables users to build a comprehensive FAQ by adding solved tickets, helping them work more efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6fade9f1-9285-4d5e-9f6b-c1ade0b9a28a.png","url":"https://www.softwareadvice.com.au/software/456849/HelpDesk","@type":"ListItem"}],"numberOfItems":25}
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