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description: Page 12 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.
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title: Page 12 - Best Help Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) > [Page 12](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=12)

# Help Desk Software

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Page: 12 / 13\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=11)\
Next: [Next page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=13)

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## Products

1. [MetaCaseDesk](https://www.softwareadvice.com.au/software/29369/metacasedesk) (0 reviews) — MetaCaseDesk is a helpdesk management solution that can be deployed either in the cloud or on-premise. The solution c...
2. [ThinkOwl](https://www.softwareadvice.com.au/software/56862/thinkowl) (0 reviews) — ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features ...
3. [CallVU](https://www.softwareadvice.com.au/software/250604/callvu) (0 reviews) — Overview Callvu is the Compliance + Completion Layer for modern, regulated customer experience stacks. It ensures hig...
4. [DeskXpand](https://www.softwareadvice.com.au/software/266878/deskxpand) (0 reviews) — DeskXpand is all you need to communicate effectively between yourself and your clients. A complete ticket management ...
5. [CloudOffix](https://www.softwareadvice.com.au/software/336176/cloudoffix) (0 reviews) — Cloudoffix is a cloud-based CRM software that houses all modules, features and tools such as sales, marketing, projec...
6. [Resolve](https://www.softwareadvice.com.au/software/349551/resolve) (0 reviews) — Eliminate friction and automate instantly. Resolve Actions Express SaaS Edition has nothing to download and no infras...
7. [Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.com.au/software/360299/microsoft-365-help-desk-ticketing-system) (0 reviews) — Help your employees in creating support tickets and keeping track of the status of each issue in one centralized loca...
8. [SOGEDES.X](https://www.softwareadvice.com.au/software/361589/sogedes-x) (0 reviews) — SOGEDES.X is a cloud-based calll center solution that offers unique experiences for customers and employees. It helps...
9. [tbITSM](https://www.softwareadvice.com.au/software/353672/tbitsm) (0 reviews) — Designed for businesses in finance, healthcare, telecommunications, retail, IT, manufacturing, and other industries, ...
10. [CommBox](https://www.softwareadvice.com.au/software/183703/commbox) (0 reviews) — CommBox is a cloud-based solution designed to help midsize to large businesses automate communication between custome...
11. [Serviceware Processes](https://www.softwareadvice.com.au/software/375518/serviceware-processes) (0 reviews) — Serviceware Processes (formerly helpLine) is a web-based solution for IT service management, ITSM, service desk, help...
12. [IrisAgent](https://www.softwareadvice.com.au/software/355632/irisagent) (0 reviews) — With AI-powered automated alerting, processes, and linkage of support cases and product issues, IrisAgent provides pr...
13. [SympoQ](https://www.softwareadvice.com.au/software/265732/sympoq) (0 reviews) — SympoQ delivers cloud-based help desk software with support ticketing system. It is designed for agile teams and comp...
14. [TIKTING](https://www.softwareadvice.com.au/software/377995/tikting) (0 reviews) — TIKTING Help Desk and Change Management System is an enterprise-grade system built on Microsoft Technologies to produ...
15. [Ariglad](https://www.softwareadvice.com.au/software/412824/ariglad) (0 reviews) — Ariglad revolutionizes your support strategy by seamlessly updating both your internal and external knowledge bases t...
16. [Infraon Helpdesk](https://www.softwareadvice.com.au/software/413973/infraon-helpdesk) (0 reviews) — Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a single platform...
17. [ClearFeed](https://www.softwareadvice.com.au/software/422635/clearfeed) (0 reviews) — In many companies today - collaboration is increasingly moving to Slack and Teams - with both employee and customer r...
18. [etrack1](https://www.softwareadvice.com.au/software/439232/etrack1) (0 reviews) — etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared...
19. [eFACiLiTY Helpdesk and Knowledgebase](https://www.softwareadvice.com.au/software/342548/efacility-helpdesk-and-knowledgebase) (0 reviews) — Managing support requests manually can lead to slow response times, miscommunication, and service bottlenecks. eFACiL...
20. [KIX](https://www.softwareadvice.com.au/software/444865/kix) (0 reviews) — KIX is an open source service management solution designed for IT service management (ITSM) and technical customer se...
21. [Uniphore](https://www.softwareadvice.com.au/software/334307/uniphore) (0 reviews) — Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusin...
22. [CDESK](https://www.softwareadvice.com.au/software/370097/cdesk) (0 reviews) — CDESK is a helpdesk and service desk software that helps companies standardize business processes. CDESK provides too...
23. [VisionReply](https://www.softwareadvice.com.au/software/243589/visionreply) (0 reviews) — VisionReply is a cloud-based help desk solution that helps businesses automate and streamline the customer ticket res...
24. [DeskDay](https://www.softwareadvice.com.au/software/519924/DeskDay) (0 reviews) — DeskDay is a service automation platform designed for modern Managed Service Providers (MSPs). It is a comprehensive ...
25. [iiQ Ticketing](https://www.softwareadvice.com.au/software/520178/iiQ-Ticketing) (0 reviews) — "The help desk built for schools." School districts have different concerns from businesses that use industry-neutral...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

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-----

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Users receive personal training sessions and ongoing technical support to resolve critical systematic issues. The solution supports authentication modes such as active directory (AD), cross-domain authentication, custom login/ password and web services for users. It allows users to view tickets without logging into the system\n\n\nThe solution can be purchased either on a per server basis or on a per user per month basis. Support is offered via an online forum and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8877790e-cfc4-4552-a3c6-08c9fe3eeb03.png","url":"https://www.softwareadvice.com.au/software/29369/metacasedesk","@type":"ListItem"},{"name":"ThinkOwl","position":2,"description":"ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement.\n\nThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.\n\nNo more backlogs. Just smart, intuitive customer support that evolves with every conversation. With ThinkOwl software suite, you can:\n\n🔸 Streamline issue resolution with case/ticket management\n🔸 Enable self-service options with an intuitive Self-Service Portal\n🔸 Gain deep insights into performance with Advanced Analytics\n🔸 Capture customer feedback effectively with Customer Surveys\n🔸 Offer seamless multilingual support, thanks to AI translation\n🔸 Automate repetitive tasks effortlessly with robotic process automation\n🔸 Empower agents with intelligent suggestions for the best responses\n🔸 Engage customers instantly with real-time conversation AI bots\n🔸 Provide hands-free support with AI-powered voicebots\n🔸 Understand customer emotions with sentiment analytics\n\nThinkOwl offers monthly and annual subscriptions which include support via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32b4a836-d2fc-4d44-8dcc-cdc3f82d2a2e.png","url":"https://www.softwareadvice.com.au/software/56862/thinkowl","@type":"ListItem"},{"name":"CallVU","position":3,"description":"Overview\nCallvu is the Compliance + Completion Layer for modern, regulated customer experience stacks. It ensures high-stakes customer workflows are completed correctly, compliantly, & with full auditability.\n\nEnterprises invest heavily in AI & channels, yet critical workflows break mid-process. Callvu closes this structural gap by providing a deterministic execution layer that guarantees completion across all channels, personas, & AI systems.\n\nWhat Is Callvu?\nCallvu is a Completion &  Compliance Layer—not a chatbot, IVR, or form builder. It governs how workflows are executed once intent has been identified.\n\nCallvu bridges conversational AI, IVR, digital channels, & human agents with backend systems to ensure regulated, multi-step processes reliably reach a validated, auditable finish. Its no-code orchestration engine enforces business rules, compliance steps, & execution order to prevent failure or escalation.\n\nSpecifications\nCallvu's capabilities are supported through its channel-agnostic architecture:\n\nDeterministic Execution Layer\nChannel & Initiation Support\nAI & Automation Governance\nCompliance & Risk Controls\nSecurity & Data Handling\nIntegrations & Extensibility\nReporting & Audit\n\nPricing\nPricing is structured based on workflow volume, execution complexity, compliance requirements, & integration scope.\n\nTypical plans include: Starter, Pro, & Enterprise (custom). Pricing reflects Callvu’s role as a core execution layer embedded into regulated CX stacks.\n\nIntegrations\nCallvu integrates with existing enterprise systems rather than replacing them, connecting upstream to IVR, AI assistants, chat, & agent desktops, & downstream to systems of record.\n\nIntegrations typically include:\n\nCRM, billing, & payment platforms\nPolicy/claims/servicing systems\nIdentity verification & KYC services\nAI agents via Model Context Protocol (MCP)\nRPA for legacy systems\n\nWho Is Callvu For?\nCallvu is for enterprises in regulated, high-volume environments where incomplete workflows create revenue loss, compliance risk, & operational inefficiency.\n\nCore industries include:\n\nFinancial services\nInsurance\nTelecommunications\nHealthcare\nUtilities, Travel, & Government\n\nThese organizations require deterministic execution, auditability, & compliance enforcement across every customer interaction.\n\nIs Callvu Right For You?\nCallvu is a strong fit if your organization experiences:\nHigh abandonment in digital/IVR workflows\nCompliance steps skipped by humans or AI\nAI assistants that hallucinate on high-stakes tasks\nRework caused by missing data or broken flows\nFragmentation across channels with no shared workflow state\n\nCallvu ensures that a transaction finishes correctly, regardless of how it was initiated.\n\nFeatures\nCompletion Micro-Apps (UI Completion Mode)\nStructured, mobile-first micro-apps enforce step order, validations, disclosures, identity checks, & e-signatures, making non-compliant execution structurally impossible when customers or agents must actively participate.\n\nBackend Deterministic Completion\nFor AI or system-initiated workflows, Callvu executes processes programmatically with full validation, sequencing, & auditability, enabling AI agents to trigger workflows safely.\n\nWorkflow Orchestration & Compliance Enforcement\nThe engine enforces mandatory step gating, business rules, risk-detection stop-rules, time-stamped audit trails, & persistent workflow state across channels. Compliance is embedded directly into execution.\n\nAI-Safe Execution via MCP\nModel Context Protocol (MCP) exposes workflow state and constraints to AI systems, allowing LLMs to assist or initiate while execution remains deterministic, compliant, & auditable.\n\nPros\nGuarantees workflow completion\nEnforces compliance structurally\nWorks across all IVR, AI, &digital channels\nPrevents AI hallucination in high-stakes execution\nReduces rework, callbacks, & operational risk\n\nCons\nRequires integration planning for enterprise systems\nNot a standalone chatbot or IVR replacement","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ed9a9da8-cd1f-43e8-a3a0-f3f46aea593c.png","url":"https://www.softwareadvice.com.au/software/250604/callvu","@type":"ListItem"},{"name":"DeskXpand","position":4,"description":"DeskXpand is all you need to communicate effectively between yourself and your clients. A complete ticket management system with the essential tools to provide customers with a smooth and cost-effective experience. In the simplest words, if we were to explain DeskXpand, it is robust and tailored software that fits your business needs.\n\nDeskXpand is a software platform that supports the needs of large and small firms. It helps companies provide their consumers with quick resolutions, simplifies assistance, and helps them create a customer culture. It interacts with the CRM software of your organization and supports you in managing customer assistance throughout your firm.\n\nIt is complemented with popular ticketing capabilities that boost customer support teams' overall responsibility and transparency. Shared inbox features allow meeting client requirements effectively in teamwork.\n\nThe support managers can use the capabilities of the knowledge base, web-based FAQs, etc. using DeskXpand support desktop software to boost your support response. This leads to cost-effective administration of tickets. Make your knowledge base more helpful and resourceful with SEO-friendly content.\n\nDeskXpand also helps to collect and analyze client information and analytics in order to obtain valuable insights and to assess plans for a better customer experience. You may forecast potential customers' behavior based on past customer action using analytics.\n\nDeskXpand software analytics helpdesk offers you an overview of the performance of your assistance. It also offers key information to better understand the experience of customers. All this at least with a click! You can know how efficiently your support tickets move through your life cycle. Support agents can study the trends and prepare for future events using their previous ticket volume records.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02fa879e-16c5-4305-8d9c-8484064cf342.jpeg","url":"https://www.softwareadvice.com.au/software/266878/deskxpand","@type":"ListItem"},{"name":"CloudOffix","position":5,"description":"Cloudoffix is a cloud-based CRM software that houses all modules, features and tools such as sales, marketing, project, invoicing, HR and helpdesk under one roof. A seamless and smooth transition between clouds is presented to the end-user.\n\nConsidering customers as the heart of any business, everything has been based around the customer at 360-degrees. Stand-out features are multi pipeline stages, pivot view, Google Maps view, website visitor tracking, email validation and more.\n\nContext based collaboration feature is already integrated and ready for active use throughout the whole platform. Its easy-to-use interface, tools and applications allow for a short learning curve for its users. Help is always available, whether it be through live chat, webinars, online, or in person. \nCloudOffix has all the features of leading CRM  software platforms, minus the complications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bc196bb-a2b9-4ca3-a892-8e84302e338d.jpeg","url":"https://www.softwareadvice.com.au/software/336176/cloudoffix","@type":"ListItem"},{"name":"Resolve","position":6,"description":"Eliminate friction and automate instantly. Resolve Actions Express SaaS Edition has nothing to download and no infrastructure to set up, so our customers can spend time on creating value for their business. Actions Express SaaS Edition integrates with nearly all IT and enterprise systems and requires no-code/low-code, so you can deploy quickly across the IT environment, and teams will always have access to the latest version. Paired with our Automation Accelerator Packs - pre-packaged solutions for automating specific use cases - your team gets a first-of-its-kind solution to drastically reduce time to deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f7feca0-344b-4279-a7d3-f7ba1dbb8d0f.png","url":"https://www.softwareadvice.com.au/software/349551/resolve","@type":"ListItem"},{"name":"Microsoft 365 Help Desk Ticketing System","position":7,"description":"Help your employees in creating support tickets and keeping track of the status of each issue in one centralized location. The Microsoft 365 help desk solution supports in managing your company efficient, well-organized, and on top of the numerous internal requests. Create a user-friendly internal help desk system to manage complaints or requests from all of your internal workforce. Administrators can make decisions and have a complete grasp of agent performance with advanced reporting features.\n\nUtilize the Microsoft 365 Ticketing application to get rid of technical issues during working hours. It gives you better visibility and control over the administrative, IT, and HR problems at your organization. Minimize business disruption by monitoring and managing all tickets and tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87c548dd-8ec4-4507-92f4-60f39dd415e5.png","url":"https://www.softwareadvice.com.au/software/360299/microsoft-365-help-desk-ticketing-system","@type":"ListItem"},{"name":"SOGEDES.X","position":8,"description":"SOGEDES.X is a cloud-based calll center solution that offers unique experiences for customers and employees. It helps users view contact information and automate tasks for agents. \n\nIt includes clear routing settings and drag-and-drop functionality. Businesses can improve customer experience in the call center using customizable real-time panels and dashboards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c8c4468d-f763-4502-97dd-31675d680005.jpeg","url":"https://www.softwareadvice.com.au/software/361589/sogedes-x","@type":"ListItem"},{"name":"tbITSM","position":9,"description":"Designed for businesses in finance, healthcare, telecommunications, retail, IT, manufacturing, and other industries, tbITSM is a cloud-based IT service management (ITSM) software that helps team members manage IT asset inventory and streamline help desk operations. It enables employees to automate ticketing workflows, such as time tracking, categorization, escalation, service-level agreements (SLA), and more from a unified platform.\n\ntbITSM allows staff members to access pre-built ticket templates for service requests, incidents, solutions, and other tasks. Supervisors can conduct root cause analysis, define known errors, and perform provisioning for suggestions, optimizing overall problem management operations. Additionally, administrators can create custom dashboards, manage key performance indicators (KPI), and export reports in XLS and CSV formats.\n\ntbITSM facilitates integration with several third-party IT and network monitoring systems (NMS). Pricing is available on request, and support is extended via chat, phone, email, and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f25164a-2d28-471f-8fea-06be266404a0.png","url":"https://www.softwareadvice.com.au/software/353672/tbitsm","@type":"ListItem"},{"name":"CommBox","position":10,"description":"CommBox is a cloud-based solution designed to help midsize to large businesses automate communication between customers and marketing, IT, sales and support teams. Key features include live chat, performance metrics, queue management, a self-service portal, support ticketing, surveys/feedback and social media integration. \n\n\nTeams using CommBox can assign customer inquiries to relevant agents via Smart Inbox, enabling customer engagement across multiple communication channels. It allows users to allocate conversations to agents based on various factors such as service-level agreement (SLA), channel synchronization, agent skills and more. Additionally, it comes with an internal messenger, which allows company experts to collaborate with agents and manage responses for streamlining workflows.\n\n\nCommBox helps create knowledge bases based on responses to customer inquiries across various communication channels, which can be stored in a unified database for future reference. The product extends support via documentation, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30c011df-892f-45a4-a6cb-3df3f7fbb354.png","url":"https://www.softwareadvice.com.au/software/183703/commbox","@type":"ListItem"},{"name":"Serviceware Processes","position":11,"description":"Serviceware Processes (formerly helpLine) is a web-based solution for IT service management, ITSM, service desk, help desk and enterprise service management. The proven ticketing software is used by companies of all industries and sizes.\n\nThe software offers best-practice workflows for incidents, problems, changes as well as service level management, demand and deployment management. Serviceware Processes also enables you to easily implement cross-departmental service processes, such as on- and off-boarding, ordering processes or requests in facility management.\n\nThe application supports the automation of service processes with AI-driven wizards and provides requestors with straightforward access to service management functions. Features such as the service catalog with integration to financial management, knowledge management and comprehensive reporting capabilities create a broad workflow. \n\nThe ticketing functions of Serviceware Processes are particularly flexible. This means that individual company processes can also be mapped in an uncomplicated manner. \n\nServiceware is a European software company with headquarters in the Rhine-Main region. More than 500 employees work to provide excellent service experiences for customers as well. A wide range of training, service and consulting services support customers in using the solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/386a0c26-7094-4404-9541-805148fddb95.jpeg","url":"https://www.softwareadvice.com.au/software/375518/serviceware-processes","@type":"ListItem"},{"name":"IrisAgent","position":12,"description":"With AI-powered automated alerting, processes, and linkage of support cases and product issues, IrisAgent provides proactive customer assistance. It improves communications between agents, customers, and internal technical teams to cut down on escalations by 60%, answers automatically to 35% of tickets, and cuts down on support case resolution time by 45%. Instead of waiting for users to report difficulties, it proactively finds trending problems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d9b84dac-2e7d-49f5-af53-ddcb803b751e.jpeg","url":"https://www.softwareadvice.com.au/software/355632/irisagent","@type":"ListItem"},{"name":"SympoQ","position":13,"description":"SympoQ delivers cloud-based help desk software with support ticketing system. It is designed for agile teams and companies that strive to automate their support activities and enable proactive customer support.\n\nSympoQ provides an easy-to-use design with user-centered utilization that simplifies implementation without a steep learning curve.\n\nSupport teams can track each customer request from its submission to closure, regardless of the submission channel. They can use an extensive set of features required to provide collaborative support to plenty of different companies and customers. It also provides a way to group similar requests into internal support queues with access permissions for agents according to their specific skills.\n\nBy using automation engine and AI capabilities, support agents are provided with recommended replies to inquiries based on past conversations and internal data sources.\n\nFor customers, it enables transparent information about the status of each submitted request. The email notification system delivers information about important actions taken out by the support team.\n\nCustomers are also able to access self service portal that integrates support ticketing system with AI chatbot and external knowledge base. It enables a single point of access with self-service capabilities. \n\nSympoQ’s live chat offers an additional communication channel that speeds up the support process. Support agents can respond to customer queries in a more natural and timely conversation. \n\nCustomers can contact support agents through the customer portal, AI chatbot, or through the embedded web widget on website pages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da4f64dc-0474-4b28-b30e-32e0e021fc02.png","url":"https://www.softwareadvice.com.au/software/265732/sympoq","@type":"ListItem"},{"name":"TIKTING","position":14,"description":"TIKTING Help Desk and Change Management System is an enterprise-grade system built on Microsoft Technologies to produce a robust, fast and reliable software. With this, users can create and assign tasks to other team members to split the work. They get automatic and manual control to enter worklogs and customizable email templates for quick response.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3075d5b-c34f-4e2c-9493-f5b8f34eae74.png","url":"https://www.softwareadvice.com.au/software/377995/tikting","@type":"ListItem"},{"name":"Ariglad","position":15,"description":"Ariglad revolutionizes your support strategy by seamlessly updating both your internal and external knowledge bases through comprehensive analysis of your support tickets. This not only ensures your information stays current but also greatly enhances the efficiency and accuracy of your support team's responses.\n\nOur platform is designed to work harmoniously with leading tools such as Zendesk, Salesforce, Intercom, Front, Jira, and ServiceNow, among others, enabling a smooth integration into your existing workflow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9b74dfe7-9415-48bf-aef1-8f4b74fdcb46.jpeg","url":"https://www.softwareadvice.com.au/software/412824/ariglad","@type":"ListItem"},{"name":"Infraon Helpdesk","position":16,"description":"Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a single platform. Teams can streamline the support processes and provide customers with a unified experience across all channels. Integration with collaboration tools ensures a comprehensive solution for all their needs. \n\nUnify customers, agents, and internal teams to drive seamless support experiences. The low-code platform empowers agents to handle support requests and deliver proactive customer experiences. Infraon Helpdesk enables managers to engage with customers through email, ticket creation via WhatsApp, and AI-driven chatbots, regardless of the location. Administrators can leverage Infraon Helpdesk's customer support and analytics capabilities to troubleshoot and resolve issues. Operators can gain valuable insights into customer data to enhance the support strategy and elevate the customer experience. \n\nAutomate common issues and requests with pre-built AI-driven workflows powered by machine learning. Infraon Helpdesk leverages historical data and pattern recognition to provide accurate resolutions. Infraon Helpdesk's integrated field support ensures a centralized location for managing and tracking field support requests. Assign appropriate representatives and provide a single point of contact for all inquiries, streamlining field support operations. \n\nThe self-service portal offers a user-friendly web interface for submitting, viewing, and updating support requests. Users can access information and assistance without contacting an agent. Infraon Helpdesk unifies customers, agents, and service technicians for a superior support experience. Sync multiple helpdesk teams and field service technicians, fostering collaboration and efficient issue resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/668b36f8-a7ae-4c70-8ccd-fb4ab2b2ae60.png","url":"https://www.softwareadvice.com.au/software/413973/infraon-helpdesk","@type":"ListItem"},{"name":"ClearFeed","position":17,"description":"In many companies today - collaboration is increasingly moving to Slack and Teams - with both employee and customer requests originating in and being discussed therein. But chat lacks structure - and use for important business requests creates delayed responses, lack of closure, and accountability issues. ClearFeed helps businesses transform company Slack channels into a streamlined HelpDesk. \n\nUsing ClearFeed, service teams can respond to customer and employee requests on chat within SLAs, convert conversations into support tickets, and work on employee and customer issues across tools. With features such as triage channels, service metrics, and automated answers, ClearFeed enables users to deliver accountable customer and employee support directly from Slack.\n\nClearFeed facilitates integration with third-party platforms including Zendesk, Freshdesk, Salesforce, Jira, GitHub, and HubSpot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd87a27c-5002-4dbc-b92f-fca9efac0b2b.jpeg","url":"https://www.softwareadvice.com.au/software/422635/clearfeed","@type":"ListItem"},{"name":"etrack1","position":18,"description":"etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared Outlook folders and current ticketing/CRM/telephone systems.\n\netrack1 understands the importance of having the best tools for providing exceptional customer service and improving efficiency.\n\nFor managers and employees looking for a comprehensive solution, etrack1 offers expertise from numerous implementations, eliminating the need to source technology, implementation, and support from multiple providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680222a1-6f19-4d17-8fab-fdb2ddcd76b7.jpeg","url":"https://www.softwareadvice.com.au/software/439232/etrack1","@type":"ListItem"},{"name":"eFACiLiTY Helpdesk and Knowledgebase","position":19,"description":"Managing support requests manually can lead to slow response times, miscommunication, and service bottlenecks. eFACiLiTY®’s Helpdesk & Knowledgebase solution automates and centralizes the service request process, enabling users to easily raise tickets and track their progress. By eliminating manual tracking, eFACiLiTY® reduces delays and ensures faster resolutions. The system provides real-time updates, ticket prioritization, and detailed analytics, helping managers identify issues early and optimize workflows. With automation and AI-driven insights, facility managers can improve team productivity, enhance customer satisfaction, and ensure service requests are resolved in a timely and efficient manner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ab57e00-10d8-4fc5-b934-842cf19b6efc.jpeg","url":"https://www.softwareadvice.com.au/software/342548/efacility-helpdesk-and-knowledgebase","@type":"ListItem"},{"name":"KIX","position":20,"description":"KIX is an open source service management solution designed for IT service management (ITSM) and technical customer service teams. The software caters to organizations across industries, from small businesses to large enterprises in the public and private sectors. KIX is available in three versions to suit different needs. \n\nKIX Start is the free open source option, offering core service management functionality like ticketing, asset management, knowledge base, and reporting. KIX Pro is the full-featured professional ITSM edition with advanced capabilities for mature ITSM processes. Key features of KIX include flexible, customizable workflows aligned with ITIL best practices, a self-service portal for end users, Kanban boards for Agile development, and native integrations with complementary tools. The software is highly scalable to grow with organizations. KIX also provides tailored solutions for specific industries such as logistics, healthcare, education, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94649785-94a0-428a-9506-5310da9ce65d.png","url":"https://www.softwareadvice.com.au/software/444865/kix","@type":"ListItem"},{"name":"Uniphore","position":21,"description":"Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. It makes it possible for every voice on every call to be truly heard.\n\nUniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/082745b8-7853-4428-9d05-3a8f7eb011f0.png","url":"https://www.softwareadvice.com.au/software/334307/uniphore","@type":"ListItem"},{"name":"CDESK","position":22,"description":"CDESK is a helpdesk and service desk software that helps companies standardize business processes. CDESK provides tools for improving communication with customers, processing requests, registering employees work time and keeping the SLA and SLO deadlines.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d0ee0d4-ba29-4838-9e56-5e3255274f9a.jpeg","url":"https://www.softwareadvice.com.au/software/370097/cdesk","@type":"ListItem"},{"name":"VisionReply","position":23,"description":"VisionReply is a cloud-based help desk solution that helps businesses automate and streamline the customer ticket resolution process. It allows agents to manage requests and queries from customers across various channels, including chat, email, phone, and forms. \n\nVisionReply's IT asset management capabilities let businesses track and manage assets. Its built-in document storage system ensures that important information and resources are readily accessible. The built-in ticket management and interaction tracking functionalities enable businesses to handle and track customer support tickets and ensure timely resolutions. Organizations can configure workflows according to specific business needs and also let customers find answers to their queries and solutions to their problems via a self-service portal.\n\nVisionReply includes email integration capabilities that enable users to monitor and manage email accounts and automatically categorize and save tasks. The application provides multiple views, including calendars, Gantt charts, and Kanban boards, to help businesses visualize and prioritize their tasks and issues. It also supports task assignments and allows managers to define responsibilities for team members. \n\nVisionReply's live dashboard provides a comprehensive overview of active and resolved customer support requests, enabling businesses to gain valuable insights for decision-making purposes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c3f81af2-d83d-4c2c-9a9c-ea62bdbbf4e3.png","url":"https://www.softwareadvice.com.au/software/243589/visionreply","@type":"ListItem"},{"name":"DeskDay","position":24,"description":"DeskDay is a service automation platform designed for modern Managed Service Providers (MSPs). It is a comprehensive solution that helps MSPs enhance customer support, service quality, and overall profitability. \n\nThe platform includes several key features including conversational ticketing that converts email, chat, and Microsoft Teams tickets into direct chats for streamlined IT support. Multi-channel support allows customers to receive assistance through preferred channels, such as email, chat, app, Microsoft Teams, or mobile. Its project management capabilities enable project planning, collaborations, conversations, and invoicing. The quality assurance feature provides automated insights to help identify and address service delivery issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a1a8cfba-6329-40f2-924e-91247aa717e3.jpeg","url":"https://www.softwareadvice.com.au/software/519924/DeskDay","@type":"ListItem"},{"name":"iiQ Ticketing","position":25,"description":"\"The help desk built for schools.\" \n\nSchool districts have different concerns from businesses that use industry-neutral help desk software. K-12 IT teams are dealing with thousands of devices not in the hands of employees, but rather in the care of young learners. These devices are always on the move between home and the classroom, and frequently fall victim to various forms of abuse and neglect that enterprise devices rarely see.\n\niiQ Ticketing is the help ticketing product that IT teams use to easily and intelligently manage hardware, software, and systems-related help requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/353371e7-86d8-4c04-b86f-2a52cb07f11d.png","url":"https://www.softwareadvice.com.au/software/520178/iiQ-Ticketing","@type":"ListItem"}],"numberOfItems":25}
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