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description: Page 4 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best Help Desk Software - 2026 Reviews, Pricing & Demos
---

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# Help Desk Software

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## Products

1. [HappyFox Help Desk](https://www.softwareadvice.com.au/software/26972/happyfox) — 4.6/5 (92 reviews) — HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions t...
2. [Sprinklr](https://www.softwareadvice.com.au/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews) — Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers soc...
3. [Groove](https://www.softwareadvice.com.au/software/110166/groove) — 4.5/5 (87 reviews) — Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their custome...
4. [Assembled](https://www.softwareadvice.com.au/software/359506/assembled) — 4.7/5 (85 reviews) — The world of support operations is evolving at an aggressive pace — in-house agents have more demanding roles, outsou...
5. [Oracle Fusion Cloud HCM](https://www.softwareadvice.com.au/software/25423/oracle-hrms) — 3.9/5 (83 reviews) — Natively built for the cloud, Oracle Fusion Cloud Human Capital Management is a complete solution that connects every...
6. [My AskAI](https://www.softwareadvice.com.au/software/402418/my-askai) — 4.5/5 (82 reviews) — My AskAI is a cloud-based AI platform that helps SaaS businesses create customer support chatbots using their website...
7. [Kustomer](https://www.softwareadvice.com.au/software/169723/kustomer) — 4.6/5 (79 reviews) — Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client...
8. [Track-It\!](https://www.softwareadvice.com.au/software/27016/track-it) — 4.0/5 (77 reviews) — Track-It\! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge ...
9. [osTicket](https://www.softwareadvice.com.au/software/27500/osticket) — 4.3/5 (75 reviews) — osTicket is an open-source help desk management solution that offers ticket management and IT asset management within...
10. [Mojo Helpdesk](https://www.softwareadvice.com.au/software/352554/mojo-helpdesk) — 4.4/5 (74 reviews) — Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT...
11. [Dialshree](https://www.softwareadvice.com.au/software/370837/dialshree) — 4.7/5 (74 reviews) — Dialshree offers a single point of access to all the information they need regarding leads, opportunities, accounts, ...
12. [Lansweeper](https://www.softwareadvice.com.au/software/26375/lansweeper) — 4.5/5 (73 reviews) — Lansweeper helps organizations see, understand, and make confident decisions about their entire technology estate acr...
13. [LiveHelpNow](https://www.softwareadvice.com.au/software/102419/livehelpnow-crm) — 4.6/5 (72 reviews) — LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazin...
14. [eDesk](https://www.softwareadvice.com.au/software/163237/xsellco-fusion) — 4.4/5 (71 reviews) — eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their ...
15. [Tracker](https://www.softwareadvice.com.au/software/27032/phaseware-tracker) — 4.4/5 (66 reviews) — PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients repo...
16. [Alloy Navigator](https://www.softwareadvice.com.au/software/57082/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage thei...
17. [SherpaDesk](https://www.softwareadvice.com.au/software/26567/sherpadesk) — 4.7/5 (62 reviews) — SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes i...
18. [Giva](https://www.softwareadvice.com.au/software/61303/giva) — 4.9/5 (57 reviews) — Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboa...
19. [Deepser](https://www.softwareadvice.com.au/software/426975/deepser) — 4.6/5 (56 reviews) — Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support r...
20. [Froged](https://www.softwareadvice.com.au/software/180817/froged) — 4.5/5 (56 reviews) — FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and pr...
21. [CloudRadial](https://www.softwareadvice.com.au/software/243637/cloudradial) — 4.7/5 (55 reviews) — CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deli...
22. [Re:amaze](https://www.softwareadvice.com.au/software/63529/reamaze) — 4.8/5 (53 reviews) — Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert ...
23. [ChangeGear](https://www.softwareadvice.com.au/software/128878/changegear) — 4.0/5 (51 reviews) — ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise w...
24. [Motadata ServiceOps](https://www.softwareadvice.com.au/software/356294/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processe...
25. [AzureDesk](https://www.softwareadvice.com.au/software/36663/azuredesk) — 4.5/5 (50 reviews) — AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features ...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

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It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service.\n\n\nGroove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests.\n\n\nUsers can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ab0ef76-5070-4031-a2da-fbbdaaa97462.jpeg","url":"https://www.softwareadvice.com.au/software/110166/groove","@type":"ListItem"},{"name":"Assembled","position":4,"description":"The world of support operations is evolving at an aggressive pace — in-house agents have more demanding roles, outsourcing is still on the rise, and teams are mandated to implement AI solutions. Assembled is the only AI-powered support operations platform built to empower seamless omnichannel support across the entire ecosystem, helping teams staff smarter, increase productivity, and deliver exceptional customer support at any stage of scale.\n\nAssembled Workforce Management enables more accurate staffing decisions, ease and control in scheduling, and crystal-clear visibility into data that improves performance and productivity. Assembled Vendor Management provides end-to-end visibility in allocating workload requirements and monitoring efficiency across BPOs. Assembled Assist automates ticket resolution and guides agents to better replies with generative AI.\n\nIn enabling support teams to be at the right place at the right time with the right answer, Assembled is the engine that makes the entire support organization more efficient and impactful.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459fda6-6690-4fb7-ab99-acc3514dfc9a.png","url":"https://www.softwareadvice.com.au/software/359506/assembled","@type":"ListItem"},{"name":"Oracle Fusion Cloud HCM","position":5,"description":"Natively built for the cloud, Oracle Fusion Cloud Human Capital Management is a complete solution that connects every human resource process—and every person—across your enterprise. We help you create a community where people feel valued, heard, and like they belong. With a single user experience and data model and seamless processes and infrastructure, Oracle Cloud HCM can help you redefine what best looks like for your people.\n\nPlatform capabilities empower every HR process including: Global HR, Talent Management, Recruiting, Learning, Workforce Rewards, Workforce Management, Work Life Solutions, HR Help Desk, Workforce Health and Safety Incidents, Payroll Management, Benefits Management, Advanced HCM Controls, and Strategic Workforce Planning. \n\nTop 10 Reason Why Customers Choose Oracle Cloud HCM:\n<li> Tailored User Experience\nEmployees expect tailored experiences from their work technology and want to feel supported by their organization regardless of where, when, and how they work. Providing employees with a tailored user experience is now a necessity—one that many HR teams are striving for as they evaluate their technology. That’s why Oracle Cloud HCM offers the only complete employee experience platform that empowers your people to connect, grow, and thrive. \n</li><li>Adaptable and Extensible\n HR is at the forefront of navigating change and needs to be able to adapt quickly as new challenges arise. Oracle Cloud HCM delivers an adaptable and flexible solution to meet changing business practices, regulations, and environments. \n\n</li><li> Complete HCM Cloud Solution\nOrganizations that want to manage the entire employee lifecycle select Oracle Cloud HCM because it’s the most complete HR cloud solution on the market. Built as a single cloud solution for all HR functionalities, it connects every HR process from hire to retire. \n\n</li><li>Complete Enterprise Solution\nOne of the many things that sets Oracle apart from other vendors is that we natively built our software-as-a-service (SaaS) applications on our own cloud platform and infrastructure. With applications and data all on one platform, you can gain unobstructed visibility across your organization and increased data security\n\n</li><li> Improved Business Value\nOracle customers leverage our HCM cloud application to drive business value through better user engagement and adoption, streamlined processes, improved productivity, and lower total cost of ownership\n\n</li><li> Dedication to Innovation\nInnovation is the biggest benefit of moving your systems to the cloud. Our quarterly updates allow us to continuously deliver new and exciting features. With a team of more than 20,000 engineers, Oracle delivers more than 1,000 innovation updates annually—80% of which are based on customer feedback. \n\n</li><li>Data Security and Privacy\nOracle has a strong security culture and is trusted by\norganizations worldwide with strict security requirements. Stored in state-of-the-art data centers, Oracle Cloud HCM and our infrastructure have advanced multilayered security measures that can help customers meet both local and international regulations\n\n</li><li> Vibrant HR Community\nOracle Cloud Customer Connect is a vibrant online\ncommunity of more than 40,000 HCM users and a great place to crowdsource information, discuss the latest releases, register for in-person or virtual events, and submit product suggestions.\n\n</li><li>Customer Success\nOracle customers have access to an implementation success manager, on-demand education, and success planning tools. We offer 24/7 customer service in 145 countries worldwide to help you maximize the value of your investment. \n\n</li><li> Global Capabilities\nMost enterprises today operate at both the global and local levels, so our customers appreciate that Oracle Cloud HCM is designed to meet both international and regional needs for more than 200 jurisdictions and 27 languages.</li>","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6deff3ed-5016-41ff-8281-e30e37dfc477.png","url":"https://www.softwareadvice.com.au/software/25423/oracle-hrms","@type":"ListItem"},{"name":"My AskAI","position":6,"description":"My AskAI is a cloud-based AI platform that helps SaaS businesses create customer support chatbots using their websites and knowledge bases. \n\nIf the AI can't answer it will pass the user over to a human.\n\nAll conversations are recorded and analysed for common insights and themes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f27d75b-5418-47fd-88dc-4fe38fc8def1.png","url":"https://www.softwareadvice.com.au/software/402418/my-askai","@type":"ListItem"},{"name":"Kustomer","position":7,"description":"Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. \n\n\nThe solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. \n\n\nKustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31643d62-24ae-4e19-a009-ca7aae8df582.jpeg","url":"https://www.softwareadvice.com.au/software/169723/kustomer","@type":"ListItem"},{"name":"Track-It!","position":8,"description":"Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges.\n\n\nTrack-It! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.\n\n\nTrack-It! provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0bf6b4e-e840-4d58-8c36-767144d97658.png","url":"https://www.softwareadvice.com.au/software/27016/track-it","@type":"ListItem"},{"name":"osTicket","position":9,"description":"osTicket is an open-source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers.\n\nThe platform features a built-in customer portal that allows users to submit tickets and track the status of their requests. With the help of \"auto assign,\" incoming tickets are then automatically routed to the most suitable departments and staff members based on the requests. Additionally, once a ticket is sent, the solution sends an automated email response to the users to keep them updated on the status of their requests.\n\nWith interactive dashboards and reporting modules to prepare customized reports, the IT department can gain complete visibility into help desk operations and make effective decisions regarding staffing levels and ticket handling procedures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1680b152-98b7-4ff4-870c-0ae1c1f0d508.png","url":"https://www.softwareadvice.com.au/software/27500/osticket","@type":"ListItem"},{"name":"Mojo Helpdesk","position":10,"description":"Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.\n\n\nMojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.\n\n\nAgents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that tracks time and SLA targets and provides summary reports.\n\n\nMojo Helpdesk is available in monthly and annual subscription pricing options.The software offers Android and iOS mobile applications. It is available globally and offers customer support in English, Spanish and French.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16ab3b91-8700-4c14-b410-84df5d6c105f.png","url":"https://www.softwareadvice.com.au/software/352554/mojo-helpdesk","@type":"ListItem"},{"name":"Dialshree","position":11,"description":"Dialshree offers a single point of access to all the information they need regarding leads, opportunities, accounts, contacts, and more. It offers a wide range of features which include appointment scheduling, lead management and follow-ups, email marketing, lead nurturing, social media monitoring and engagement, customer surveys and feedback, analytics dashboards and reporting tools, website visitor tracking and conversion tracking among others.\n\nDialshree automates various tasks related to sales funnels such as lead generation, lead nurturing through email marketing automation platforms like MailChimp or Salesforce Marketing Cloud and social media channels like Facebook Messenger. The software can be deployed on any web browser or mobile device with an internet connection. \n\nVisit us @ https://elisiontec.com/products/contact-center-software/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cca13c20-b6b9-495a-b6bc-fe2d58900e0f.jpeg","url":"https://www.softwareadvice.com.au/software/370837/dialshree","@type":"ListItem"},{"name":"Lansweeper","position":12,"description":"Lansweeper helps organizations see, understand, and make confident decisions about their entire technology estate across IT, OT, IoT, and Cloud. Lansweeper automatically discovers and inventories every asset: hardware, software, and user—then connects that data to insights about usage, lifecycle, risk - and much more. The result is Technology Asset Intelligence (TAI): a trusted foundation of knowledge that turns your raw inventory data into clear, actionable understanding.\n\n• With this intelligence, IT, Security, and Finance teams can:\n• Eliminate blind spots and security gaps.\n• Identify cost-saving and optimization opportunities.\n• Support audits, migrations, and strategic planning with confidence.\n• Align decisions across teams using one reliable source of truth.\n\nWhat began as a visibility tool has evolved into a decision-making platform—helping more than 20,000 organizations worldwide, including CMA CGM, Rentokil, Fiskars, Nestlé, and Nvidia, to turn technology data into business advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e852a8b-8aa3-47c5-9b8d-5ae26550bc53.png","url":"https://www.softwareadvice.com.au/software/26375/lansweeper","@type":"ListItem"},{"name":"LiveHelpNow","position":13,"description":"LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, and help desk needs.\n\nWith LiveHelpNow’s omnichannel capabilities, your team will be able to communicate with customers via any channel all while receiving one streamlined communication history. Communication channels include live chat, SMS text-to-chat, chatbots, Facebook messenger, email, and VoIP call.\n\nAvailable tools include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, email management, VoIP call management and more!\n\nYou’ll also get the most out of your existing tools by integrating with your CRM, CMS, knowledge base, and social media.\n\nYou can purchase knowledge base, live chat, and help desk applications on a standalone basis or bundled into one integrated help desk suite.\n\nQuick, easy installation. No setup fees or contract. Free training and 24/7 support.\n\nTrusted by over 8000 businesses worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8fb1b65-7b6d-4c2e-9111-85ff35512468.png","url":"https://www.softwareadvice.com.au/software/102419/livehelpnow-crm","@type":"ListItem"},{"name":"eDesk","position":14,"description":"eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and generates insightful reports for eCommerce professionals. This enables users to efficiently manage customer queries and dedicate more time to driving sales growth. By utilizing eDesk, online retailers can focus on enhancing their customers' shopping experience, ultimately boosting their sales and revenue.\n\nThrough its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click.\n\neDesk is also the only customer support solution on the Amazon and Walmart developer councils.\n\nTo meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include:\neDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses.\nInsights which automatically analyzes support tickets and feedback so brands can make informed business decisions.\nLive Chat and Knowledge base which both enable customers to resolve their queries in real-time.  \nFeedback which automatically sends out targeted review requests to improve your seller ratings.\n\neDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5672f4da-e781-4165-a34b-992ddc8ddbf6.png","url":"https://www.softwareadvice.com.au/software/163237/xsellco-fusion","@type":"ListItem"},{"name":"Tracker","position":15,"description":"PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.\n\n\nApplications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.\n\n\nThe client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. \n\n\nUsers can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. \n\n\nTracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.\n\n\nThe solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.\n\n\nPricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a76789e5-9121-4983-81d3-22940b52640d.png","url":"https://www.softwareadvice.com.au/software/27032/phaseware-tracker","@type":"ListItem"},{"name":"Alloy Navigator","position":16,"description":"Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.\n\n\nAlloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.\n\n\nAlloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3a022b0-7e95-4609-ac88-ac05046a1f85.png","url":"https://www.softwareadvice.com.au/software/57082/alloy-navigator","@type":"ListItem"},{"name":"SherpaDesk","position":17,"description":"SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes into a single suite. It is most suitable for the small and midsize business markets of professional service firms.\n\n\nSherpaDesk offers ticket management, time tracking, invoicing, email parsing, asset management, project management, customer engagement and reporting.\n\n\nThe platform’s time tracking module allows users to track time from anywhere within the solution, meaning time can be logged for active projects, account management work or support issues.\n\n\nInvoices can be automatically generated and rate plans can be customized to accommodate unique payment arrangements. Third-party integrations are also available, which allow users to connect SherpaDesk with applications like FreshBooks, Office 365, QuickBooks and Google Marketplace.\n\n\nSherpaDesk enables organizations to track customer service issues, capture billable time and manage a project’s profitability. It can be purchased per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09830589-4e4e-44f9-96a1-e0de6f10283f.png","url":"https://www.softwareadvice.com.au/software/26567/sherpadesk","@type":"ListItem"},{"name":"Giva","position":18,"description":"Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. \n\n\nGiva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. \n\n\nGiva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5946bb59-c37b-4fc7-9074-bd8eb7d67d6f.png","url":"https://www.softwareadvice.com.au/software/61303/giva","@type":"ListItem"},{"name":"Deepser","position":19,"description":"Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Service Desk, Flow, CMDB, ITAM, CRM, Project, Service Catalog, Customer Satisfaction, Offers, Warehouse and Inventory Management,  and more. Service Levels, escalation rules, multiple calendars, multi-tenant are just some of the features offered and available in all licensing options. \n\nIt is an essential resource to manage requests addressed to the various offices, keep an inventory of all company resources, manage contracts and relationships with clients and suppliers. Deepser allows rapid implementation and various integrations, thanks to the API. It is convenient and deployed on the cloud and on-premise.  Deeper supports not only IT departments but also serves HR, Sales, Facility and Logistics ones. Thanks to the nature of the platform, it can be used by all industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.softwareadvice.com.au/software/426975/deepser","@type":"ListItem"},{"name":"Froged","position":20,"description":"FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. \n\nOur focus is on the entire customer journey from Onboarding and retention to proactive customer support.\n\nWe provide complete customization with our scalable and adaptable technology from -\n* Behavioral segmentation\n* Product Flows\n* Knowledge Base \n* Email campaigns\n* NPS Surveys\n* In-app widget\n* +2k integrations and API\n* Dedicated CS Manager and Dev team","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec54a8a7-fd59-4b6b-9ba5-41a51a1ffd07.png","url":"https://www.softwareadvice.com.au/software/180817/froged","@type":"ListItem"},{"name":"CloudRadial","position":21,"description":"CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deliver new tools that optimize end-user productivity. Key features include dynamic forms, service catalog, CSAT, chat integrations, vCIO planner, warranty reporting, integrated learning management, network reporting, policy management, breach reporting and company directory. \n\nSupport teams using CloudRadial can create support PINs to verify users, stay up-to-date with client satisfaction through integrated CSAT, automatically add new PSA contacts and ensure best practices by attaching preset ticket status, priority, or type and PSA tasks and checklists to tickets. Additionally, the platform enables managers to create integrated services by working with clients through tickets, knowledge base articles, ticket workflows, training and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1295a6d-554b-4d94-a9c6-287581ac770f.png","url":"https://www.softwareadvice.com.au/software/243637/cloudradial","@type":"ListItem"},{"name":"Re:amaze","position":22,"description":"Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat.\n\n\nReamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries.\n\n\nAdditionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered.\n\n\nServices are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9b96508-7096-4abe-863f-49ebc8832b29.png","url":"https://www.softwareadvice.com.au/software/63529/reamaze","@type":"ListItem"},{"name":"ChangeGear","position":23,"description":"ChangeGear is a premier IT Service Management solution. \n\nChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. \n\nChangeGear is available in both on-premise and cloud deployment for users’ convenience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1a76250-9dbf-46d6-8f2b-d6a8a5faabad.png","url":"https://www.softwareadvice.com.au/software/128878/changegear","@type":"ListItem"},{"name":"Motadata ServiceOps","position":24,"description":"Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processes, and technology. It is built on our proprietary DFIT (Deep Learning Framework for IT Operation) and offers helpful capabilities like intelligent automation, NLP-powered virtual assistants, and enterprise service management. The main modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b0aeb11-9771-4ffe-ad91-1d383633fbb5.png","url":"https://www.softwareadvice.com.au/software/356294/motadata","@type":"ListItem"},{"name":"AzureDesk","position":25,"description":"AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.\n\n\nAzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.\n\n\nThe ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.\n\n\nMonthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f53d139-18ad-4a08-9338-fd8e6bae4c0f.png","url":"https://www.softwareadvice.com.au/software/36663/azuredesk","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=4#itemlist","numberOfItems":25}
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