---
description: Page 6 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 6 - Best Help Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) > [Page 6](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=6)

# Help Desk Software

Canonical: https://www.softwareadvice.com.au/directory/4160/help-desk/software

Page: 6 / 13\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=5)\
Next: [Next page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=7)

-----

## Products

1. [HelpSpace](https://www.softwareadvice.com.au/software/408819/helpspace) — 4.8/5 (30 reviews) — HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal i...
2. [Cayzu](https://www.softwareadvice.com.au/software/25119/cayzu) — 5.0/5 (30 reviews) — Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket mana...
3. [Helpshift](https://www.softwareadvice.com.au/software/136453/helpshift) — 3.9/5 (29 reviews) — Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engag...
4. [Kaseya BMS](https://www.softwareadvice.com.au/software/428259/kaseya-bms) — 4.1/5 (29 reviews) — Kaseya BMS is a business management solution that helps companies manage their products and services. The software ha...
5. [ALVAO Service Desk](https://www.softwareadvice.com.au/software/328211/alvao-service-desk) — 4.6/5 (29 reviews) — ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integ...
6. [FocalScope](https://www.softwareadvice.com.au/software/20187/focalscope) — 5.0/5 (28 reviews) — FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketi...
7. [ITM IT Asset Management](https://www.softwareadvice.com.au/software/334378/itm-it-asset-management) — 5.0/5 (28 reviews) — ITM IT Asset Management is designed to help businesses manage IT assets and ensure everything is secure and updated. ...
8. [Harmony](https://www.softwareadvice.com.au/software/538736/Harmony) — 4.9/5 (28 reviews) — Harmony is an enterprise service management platform that uses artificial intelligence to operate autonomously. It is...
9. [LabiDesk](https://www.softwareadvice.com.au/software/239814/labidesk) — 4.3/5 (27 reviews) — LabiDesk is all-in-one help desk software. - Customizable HelpCenter with Articles \& FAQ for Self - Service; - He...
10. [Inserve](https://www.softwareadvice.com.au/software/439500/inserve) — 4.7/5 (27 reviews) — Inserve is online service software specifically made for Dutch Managed Service Providers and other service businesses...
11. [C-Desk](https://www.softwareadvice.com.au/software/128845/c-desk) — 4.7/5 (27 reviews) — C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logb...
12. [Xurrent](https://www.softwareadvice.com.au/software/140815/itrp) — 4.7/5 (27 reviews) — Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secu...
13. [Summit](https://www.softwareadvice.com.au/software/347167/summitai) — 4.4/5 (27 reviews) — SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management a...
14. [Trengo](https://www.softwareadvice.com.au/software/355824/trengo) — 4.1/5 (26 reviews) — We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. ...
15. [Total Contacts & HelpDesk](https://www.softwareadvice.com.au/software/31289/tele-support-helpdesk) — 4.3/5 (24 reviews) — Total Contacts \& HelpDesk Solution features an integrated CRM, providing a comprehensive solution for Sales, Supp...
16. [Intelligent Service Management](https://www.softwareadvice.com.au/software/164920/cloud-service-management) — 4.4/5 (24 reviews) — Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL proces...
17. [UVdesk](https://www.softwareadvice.com.au/software/52393/uvdesk) — 4.4/5 (24 reviews) — UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to man...
18. [SoftBCom Help Desk](https://www.softwareadvice.com.au/software/356483/softbcom-help-desk) — 4.4/5 (23 reviews) — SoftBCom Help Desk is an innovative solution designed to help your business streamline ticketing, process automation ...
19. [ITarian](https://www.softwareadvice.com.au/software/149941/itarian) — 3.8/5 (23 reviews) — ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients...
20. [VobeSoft](https://www.softwareadvice.com.au/software/330381/vobesoft) — 4.9/5 (23 reviews) — VobeSoft is a collaboration solution for businesses of all sizes across various industries such as finance, agricultu...
21. [Mint Service Desk](https://www.softwareadvice.com.au/software/162247/mint-service-desk) — 4.8/5 (22 reviews) — Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information ...
22. [eBanqo](https://www.softwareadvice.com.au/software/344298/ebanqo) — 4.2/5 (22 reviews) — eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their service...
23. [BlueSpice](https://www.softwareadvice.com.au/software/241976/bluespice) — 4.3/5 (22 reviews) — BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge a...
24. [Canfigure](https://www.softwareadvice.com.au/software/264673/canfigure) — 4.7/5 (22 reviews) — Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choos...
25. [Rankmi](https://www.softwareadvice.com.au/software/433279/rankmi) — 4.5/5 (22 reviews) — The most complete, robust and secure all-in-one 360º Human Capital management software on the continent, which covers...

-----

Page: 6 / 13\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=5)\
Next: [Next page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=7)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice Australia","url":"https://www.softwareadvice.com.au/","@id":"https://www.softwareadvice.com.au/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Help Desk Software","description":"Page 6 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=6","about":{"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=6#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=6#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=6#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","mainEntity":{"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=6#itemlist"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=6#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"https://www.softwareadvice.com.au/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Page 6","position":3,"item":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=6","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 6 - Best Help Desk Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=6#itemlist","@type":"ItemList","itemListElement":[{"name":"HelpSpace","position":1,"description":"HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient.\n\nFeatures of HelpSpace include:\n\nTICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.\n\nTASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.\n\nDOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.\n\nWIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.\n\nINTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.\n\nImprove your customer support with HelpSpace. Nothing is more important than satisfied customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a666af78-a6d0-4255-9938-dc77ca692a84.png","url":"https://www.softwareadvice.com.au/software/408819/helpspace","@type":"ListItem"},{"name":"Cayzu","position":2,"description":"Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.\n\n\nThe software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.\n\n\nCayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries.\n\n\nWith the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4156fd01-dee2-4102-bb6b-399e489ee3ab.png","url":"https://www.softwareadvice.com.au/software/25119/cayzu","@type":"ListItem"},{"name":"Helpshift","position":3,"description":"Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.\n\n\nHelpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.softwareadvice.com.au/software/136453/helpshift","@type":"ListItem"},{"name":"Kaseya BMS","position":4,"description":"Kaseya BMS is a business management solution that helps companies manage their products and services. The software handles billing, accounting and project management tasks and provides regular notifications about bill payments. The software’s cloud-based architecture lets users remotely deploy, monitor and manage IT projects.\n\n\nThe project management module within Kaseya BMS manages staff projects by allocating work to team members with compatible timelines. Project managers get status reports on a weekly or monthly basis and can change work allocations for individual team members. The software provides real-time tracking of expenses and time per employee and monitors cost incurred for each project.\n\n\nKaseya BMS’ customer relationship management (CRM) module unifies all customer details. Past communications and invoices are analyzed to create customized marketing and sales campaigns for customers.\n\n\nKaseya BMS generates invoices from time entry and expense reports, and it is integrable with accounting software like QuickBooks. The software also manages inventory and handles procurement issues with vendors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd499f40-dba3-4553-83b2-1cc25e47ea1a.png","url":"https://www.softwareadvice.com.au/software/428259/kaseya-bms","@type":"ListItem"},{"name":"ALVAO Service Desk","position":5,"description":"ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e2f0196-d886-4218-8800-994a16014e70.png","url":"https://www.softwareadvice.com.au/software/328211/alvao-service-desk","@type":"ListItem"},{"name":"FocalScope","position":6,"description":"FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool.\n\n\nWith FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which includes who read what email and what action they took after doing so. Users can assign tickets to employees, and tickets can be re-assigned at any point.\n\n\nFocalScope lets users create email response templates and set up automated responses. When tickets come in, they are automatically assigned to a staff member’s queue, and maximum limits can be set on queues to avoid overloading any one employee.\n\n\nThis software also includes a live chat feature. Users are able to engage in multiple live chat sessions at once. When customers request live chats after business hours, a log of that request is created so that users can follow up with customers later.\n\n\nFocalScope is available on a per user per month basis. It services all industries and is platform-agnostic. Mobile apps for Android and iOS are available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c5df2cd-f5a4-48c0-96d8-40e0d081819f.png","url":"https://www.softwareadvice.com.au/software/20187/focalscope","@type":"ListItem"},{"name":"ITM IT Asset Management","position":7,"description":"ITM IT Asset Management is designed to help businesses manage IT assets and ensure everything is secure and updated. It enables users to track and free up IT staff from routine support tickets.\n\nEmployees can review the services provided by vendors and get a basic product that just keeps track of hardware. Otherwise, users can get an advanced product to keep track of licenses and external saas products. It provides the ability to automate the provisioning of assets.\n\nIT Asset Management allows customers to control stock assets including hardware, consumables, and any other types of assets. Features include ITIL-ready service desk, CARO compliance ready,\nISO 27001 ready and IT Act ready.\n\nITM provides inside information and includes a supplier based on purchase cycle, product/service quality and post-sale support. IT asset management can also help improve deployment decisions and avoid over-purchase of resources that are not needed. ITM allows users to import functionality. Instead of adding new devices one by one, the import function can be used to add the new device list. Through this quick interface, users can import various assets and their users. It offers a host of functionalities such as network discovery, AD integration, location tracking without privacy issues, RFID barcoding, IT & non-IT asset management, document management, auto warranty, RDP support, asset history, ROI calculation, AMC/warranty management and threshold management.\n\nIt lets users manage incidents and workflows. ITM Service Desk has configurable page layouts to support organizations' unique service management processes. The ticketing system is not confined to the IT sector, but wherever employees seek IT support to get their issues fixed, users need a ticket tracker. It helps professionals handle customer requests. ITM is ready to manage the helpdesk for the customer success, HR and finance teams. It also lets users access core service desk functionality directly on Android and iOS devices, even from remote locations.\n\nUsers can increase the efficiency of the service desk by utilizing AI technology. It lets users get tickets to the right teams quickly through AI-guided ticket routing, reduce resolution times by suggesting applicable knowledge articles for inbound tickets and deflect ticket submissions through more efficient self-service for requesters.\n\nProfessionals can reduce manual processes that can cause bottlenecks in service delivery workflows by building custom automation rules to route, assign, prioritize and categorize inbound tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7b0dc51a-d6a7-45a6-a98a-f724aafe6e01.png","url":"https://www.softwareadvice.com.au/software/334378/itm-it-asset-management","@type":"ListItem"},{"name":"Harmony","position":8,"description":"Harmony is an enterprise service management platform that uses artificial intelligence to operate autonomously. It is designed to help organizations modernize IT, HR, legal, and finance service operations by reducing manual tasks and improving ticket resolution times. The platform is suitable for enterprises managing high ticket volumes, rapid growth, and resource limitations across multiple service departments.\n\nThe platform includes an AI helpdesk agent that resolves requests through intelligent automation and natural language understanding. It features AI agents capable of handling tasks such as application access requests, password resets, employee onboarding and offboarding, and group membership management. Proactive agents monitor real-time signals to identify and address potential issues, including certificate expirations, device uptime, storage capacity, and printer health. Harmony continuously updates a knowledge base by learning from tickets, user interactions, and organizational context. It also maintains a real-time system of record that inventories assets and software across the environment.\n\nThe platform includes an AI-powered agent builder that allows the creation of custom agents using simple prompts. These agents can generate workflows that connect to existing applications, triggers, and approval processes. Harmony is designed for efficient deployment and supports transitions from legacy ITSM platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34fe05b1-ba17-4b78-8809-7b69ed20b73c.png","url":"https://www.softwareadvice.com.au/software/538736/Harmony","@type":"ListItem"},{"name":"LabiDesk","position":9,"description":"LabiDesk is all-in-one help desk software. \n- Customizable HelpCenter with Articles & FAQ for Self - Service;\n- HelpWidget with automatic replies, to reduce number of incoming requests;\n- Shared Email Inbox/ Ticketing System to properly and in timely manner work on the customer issues;\n- Canned Responses/ Macros for your Agents;\nSLA,Department and Agents Roles and Routing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6716e872-93c3-4f19-9cb2-40638ea620b8.png","url":"https://www.softwareadvice.com.au/software/239814/labidesk","@type":"ListItem"},{"name":"Inserve","position":10,"description":"Inserve is online service software specifically made for Dutch Managed Service Providers and other service businesses that want to run a smooth business.\n\nWith tracking of time and materials, contract management and automatic invoicing the complete workflow of the service desk can be automated.\n\nIntegrations with Dutch invoicing and bookkeeping software make sure you don't have to enter data twice, and prevent errors by doing so.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/782ff13b-250b-428f-bdd0-8164b003b6bb.png","url":"https://www.softwareadvice.com.au/software/439500/inserve","@type":"ListItem"},{"name":"C-Desk","position":11,"description":"C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logbooks and expenses. The platform enables managers to receive notifications regarding overriding of service level agreements (SLAs).\n\nAdministrators can create and assign service categories to staff members across multiple locations and departments. Additionally, C-Desk allows teams to manage vendors and track warranty information of various assets on a unified interface.\n\nC-Desk lets businesses integrate the system with several third-party applications including Microsoft Outlook and Azure Active Directory.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb2ff0f1-f577-4f5f-9ed8-bdcfda10a5e1.png","url":"https://www.softwareadvice.com.au/software/128845/c-desk","@type":"ListItem"},{"name":"Xurrent","position":12,"description":"Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secure, multi-tenant SaaS with Sera AI embedded by default and a native virtual agent included. Teams launch in about five weeks, standardize processes, and cut time to resolution with intelligence in the flow of work.\n\nOut of the box you get ITIL-aligned workflows with low-code tailoring, AI ticket classification and routing, instant summaries, one-click knowledge, and no-code automation across people, apps, and infrastructure. A self-service portal and virtual agent handle 24x7 requests in Slack, Teams, and the web, escalating with full context when human help is needed. Real-time dashboards track MTTR, CSAT, and service health so leaders can see impact quickly.\n\nXurrent is built for enterprise needs from day one. Security includes SOC 2, ISO controls, RBAC, audit trails, and BYOK options. Sera AI runs on governed infrastructure so data stays in tenant. Connect quickly with one-click integrations for identity, chat, monitoring, cloud, HR, and finance systems. Predictable licensing and included capabilities keep costs clear while you scale across the business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b33163e-efd2-46a0-b5dd-1150bf7bb9ce.png","url":"https://www.softwareadvice.com.au/software/140815/itrp","@type":"ListItem"},{"name":"Summit","position":13,"description":"SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, SymphonyAI Summit is deployable both in public cloud and on-premise, with enterprise-wide functions that go beyond IT to include HR, Shared Services, Facilities, and more. Through AI-driven knowledge intelligence, CIOs and service providers can simplify operations and reduce costs while factoring in on-demand scalability. \n\nLeveraging both AI and ML, SymphonyAI Summit can help IT help desks resolve issues faster, manage the end-to-end asset lifecycle, and identify and isolate potential IT issues. Key features of the SymphonyAI Summit Service Management suite include incident and service request management, IT asset discovery, server/application/network monitoring, call management, knowledge management, investigation and remediation management, endpoint configuration, audit reporting, and more. \n\nWith SymphonyAI Summit, service providers can offer enterprise employees the ease of talking to a digital agent for resolutions to their technology issues. CINDE (Conversational Interface and Decisioning Engine) uses sophisticated natural language processing technologies to understand the intent of an incident, service request, or a query and respond with personalized messages. Intelligently resolving incoming issues automatically, CINDE eliminates downtime and frees up technology teams to focus on high impact projects. And, when human intervention is inevitable, CINDE will transfer to a live agent to ensure your enterprise moves beyond just providing good service to providing exceptional service, quickly, easily, and in a more personal, collaborative way.","url":"https://www.softwareadvice.com.au/software/347167/summitai","@type":"ListItem"},{"name":"Trengo","position":14,"description":"We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth.\n\nAutomate repetitive work to unleash meaningful conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb749e8-c53d-4041-b3f4-49fc6eb69012.png","url":"https://www.softwareadvice.com.au/software/355824/trengo","@type":"ListItem"},{"name":"Total Contacts & HelpDesk","position":15,"description":"Total Contacts & HelpDesk Solution features an integrated CRM, providing a comprehensive solution for Sales, Support Service, and E-Marketing. Manage, organize and store customer contact information is a secure database. From inception to resolution, keeping track of every call and email for your contacts relating to Opportunity, Sales, and Support needs. Every inquiry is linked to the contact record. Quickly access current or history inquiries. Create and link opportunities that you can track from initial quote to the final sale. Create custom email templates, create unique contact filters to E-market to prospects and customers. Reporting built-in with basic reports. Ability to customize your own reports with your own branding, design, and data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c698a5eb-2f0b-40df-93bb-d5d195be6ac0.jpeg","url":"https://www.softwareadvice.com.au/software/31289/tele-support-helpdesk","@type":"ListItem"},{"name":"Intelligent Service Management","position":16,"description":"Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers.  ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.\n\nISM is used in a variety of industries.  It is deployed globally and is offered in 11 different languages. It is a no code, cost effective service solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0aa3668e-8e77-44c6-b827-038a91c7b96b.png","url":"https://www.softwareadvice.com.au/software/164920/cloud-service-management","@type":"ListItem"},{"name":"UVdesk","position":17,"description":"UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more. \n\n\nUVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with websites.\n\n\nTicket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UVdesk offers features like a file viewer, agent performance monitoring and PCI DSS compatibility to secure users' data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c3651b14-90a8-4009-9778-bdfca42878ef.png","url":"https://www.softwareadvice.com.au/software/52393/uvdesk","@type":"ListItem"},{"name":"SoftBCom Help Desk","position":18,"description":"SoftBCom Help Desk is an innovative solution designed to help your business streamline ticketing, process automation and reporting operations. With our cutting-edge technology, you can safely manage your customer care center, ensuring that your customers are happy and are solving their queries quickly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ae7de869-7190-4ede-97fb-845e2b1df22a.jpeg","url":"https://www.softwareadvice.com.au/software/356483/softbcom-help-desk","@type":"ListItem"},{"name":"ITarian","position":19,"description":"ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients/employees to monitor devices, troubleshoot issues and handle operations. The patch management functionality lets administrators remotely scan operating systems and install updates.\n\n\nITarian offers remote monitoring and management functionality, which assists professionals with keeping a track of device status, performance and active resources using built-in wizards and a centralized dashboard. Features include remote file access, audit logs, white-label capabilities, file transfer, role-based access and multiple user groups. Additionally, users can handle remote devices, mange processes and browse folders or files across connected devices.\n\n\nTicket management module in ITarian assists managers with designing custom workflows to streamline various operations such as responding to customer queries, assigning tickets to agents and escalating issues. It is available as a free version and annual subscriptions. Support is provided via phone, email, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8d859b2-c7bc-4d24-b459-ed6d4b0ffd91.png","url":"https://www.softwareadvice.com.au/software/149941/itarian","@type":"ListItem"},{"name":"VobeSoft","position":20,"description":"VobeSoft is a collaboration solution for businesses of all sizes across various industries such as finance, agriculture, energy, tourism and more. The solution can be deployed either on-premise or in the cloud. Key features allow users to configure roles and rights for end-user groups, create custom web forms, customize workflows, plan resources and create work orders.\n\nVobeSoft enables managers to automate the billing process and sign digitally. Managers can keep track of history, deadlines and reminders to plan and create workflows. The chat feature enables users to communicate with each other in real-time. The solution lets businesses create triggers to automate notifications.\n\nThe dashboard allows users to make notes, charts, lists and workflows to track tasks and project progress. VobeSoft offers integration with third-party solutions such as MailChimp, Office365, Dropbox and Drupal. Additionally, the solution lets businesses create and manage tickets for tasks and set their priority.\n\nServices are offered on a monthly subscription basis and customer support is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1f431f5-1da3-4c0f-9272-45c94d16b03d.png","url":"https://www.softwareadvice.com.au/software/330381/vobesoft","@type":"ListItem"},{"name":"Mint Service Desk","position":21,"description":"Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation.\n\n\nMint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline.\n\n\nMint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. Pricing is available on request and support is extended via email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e229d3f-f8ea-4e59-9045-fbd31c38c580.png","url":"https://www.softwareadvice.com.au/software/162247/mint-service-desk","@type":"ListItem"},{"name":"eBanqo","position":22,"description":"eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.\n\nIf you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.\n\nIn addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.\n\nOther benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d9d78d5-7d07-49d2-845c-e32fc58d0e5c.png","url":"https://www.softwareadvice.com.au/software/344298/ebanqo","@type":"ListItem"},{"name":"BlueSpice","position":23,"description":"BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge and quality management, technical/IT documentation, creating organizational manuals, and more. \n\nWith BlueSpice, you lay the foundation for centralized documentation, seamless organization, team collaboration, and easy retrieval of company knowledge, operational data, and ideas at any time.\n\nPerfectly suited for your quality management audits, BlueSpice helps document quality-relevant processes and provides significant value for ISO certification.\n\nFrom planning and user guidance to maintenance and repairs, BlueSpice supports technical documentation throughout the entire product lifecycle. It also optimally handles IT documentation, along with related processes, procedures, and services.\n\nWhether it's organization manuals, goals, processes, or organizational concepts, BlueSpice is your go-to software for creating and maintaining professional organizational manuals.\n\nBlueSpice is an excellent choice for implementing web-based support solutions, such as online helpdesks, ensuring that employees, customers, and partners stay consistently informed and up to date.\n\nWith BlueSpice, you gain a stable, secure, and scalable platform that sets the foundation for a modern, knowledge-driven company. As a central, cross-departmental, and cross-location solution, it serves as an alternative to intranet systems while accelerating the optimization of your corporate culture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.softwareadvice.com.au/software/241976/bluespice","@type":"ListItem"},{"name":"Canfigure","position":24,"description":"Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choose the modules that you require and customize them to suit your business.\n\nCanfigure comes with all the tools necessary to customize the database and UI with minimal need for vendor involvement.\n\nCanfigure can either be deployed on your network or we can manage it for you in our Amazon cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d96eb4-6fb7-4c7f-a1a4-4ab4730202c1.png","url":"https://www.softwareadvice.com.au/software/264673/canfigure","@type":"ListItem"},{"name":"Rankmi","position":25,"description":"The most complete, robust and secure all-in-one 360º Human Capital management software on the continent, which covers each of the stages of the employee life cycle from recruitment and hiring, organizational development, training, talent management, benefits and administration of people management, among many processes that are key in companies.\n\nAI + People Analytics, for decisions based on the power of data. Check the value of your initiatives by accessing key indicators in all your processes in real time. Know exactly how much value you are generating for your business and deliver results like never before.\n\nWith a world-class service, we accompany you at all stages of the process. We are experts in agile implementation! Our methodology adapts to the needs of your business, providing methodological support, support to end users and administrators.\n\nWe are ISO certified and end-to-end encryption guarantees the confidentiality of your data. Synchronize your company's information in a simple and secure way, centralizing all the data of your collaborators in a single master of people.\n\nWith the Rankmi app nobody will miss a thing! Connect people with all the news of your organization and with the key processes of People Management, wherever they are. Download now from the App Store and Google Play!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/207d6cb3-ef84-4661-b851-09e2fde64896.png","url":"https://www.softwareadvice.com.au/software/433279/rankmi","@type":"ListItem"}],"numberOfItems":25}
</script>