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description: Page 7 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.
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title: Page 7 - Best Help Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) > [Page 7](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=7)

# Help Desk Software

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## Products

1. [ky2help](https://www.softwareadvice.com.au/software/372047/ky2help) — 4.3/5 (21 reviews) — An easy-to-use all-in-one programme for IT \& enterprise service management is ky2help. The default software is ce...
2. [Officetree](https://www.softwareadvice.com.au/software/193582/officetree) — 4.3/5 (20 reviews) — Officetree is a multifunctional business management platform that combines CRM, accounting, invoicing, helpdesk, phon...
3. [Dixa](https://www.softwareadvice.com.au/software/164962/dixa) — 4.3/5 (20 reviews) — Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, un...
4. [Hipporello Service Desk for Trello](https://www.softwareadvice.com.au/software/376857/hipporello) — 4.8/5 (20 reviews) — Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emai...
5. [Sagicc](https://www.softwareadvice.com.au/software/352539/sagicc) — 4.4/5 (19 reviews) — Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (sof...
6. [ServoDesk](https://www.softwareadvice.com.au/software/179890/simplisys-service-desk) — 4.9/5 (18 reviews) — ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for...
7. [ChannelReply](https://www.softwareadvice.com.au/software/411769/channelreply) — 4.9/5 (18 reviews) — ChannelReply is a cloud-based help desk solution that helps small to large businesses manage customer service via tri...
8. [Genuity IT Admin Suite](https://www.softwareadvice.com.au/software/191824/genuity-it-admin-suite) — 4.6/5 (17 reviews) — Genuity IT Admin Suite is a cloud-based solution that allows businesses to generate actionable insights and manage wo...
9. [Vorex](https://www.softwareadvice.com.au/software/429103/vorex) — 3.8/5 (17 reviews) — Vorex is a cloud-based professional services automation (PSA) solution that manages sales opportunities, projects, ti...
10. [Infradesk](https://www.softwareadvice.com.au/software/407102/infradesk) — 5.0/5 (17 reviews) — The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management,...
11. [MyAlice](https://www.softwareadvice.com.au/software/500989/MyAlice) — 4.7/5 (17 reviews) — MyAlice is a customer support and sales automation platform designed for growing ecommerce and direct-to-consumer bra...
12. [Novo Solutions](https://www.softwareadvice.com.au/software/148603/sharenet-asset-management) — 4.3/5 (16 reviews) — ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The ...
13. [Help Sumo](https://www.softwareadvice.com.au/software/31157/help-sumo) — 5.0/5 (15 reviews) — Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key he...
14. [Remedyforce](https://www.softwareadvice.com.au/software/152479/bmc-remedyforce) — 4.3/5 (15 reviews) — Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge manage...
15. [Poka](https://www.softwareadvice.com.au/software/350639/poka) — 4.7/5 (15 reviews) — Poka is a Web and mobile app that gives factory workers the power to capture, consume and share critical information ...
16. [Tiflux](https://www.softwareadvice.com.au/software/242300/tiflux) — 4.9/5 (15 reviews) — Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket ...
17. [Keeping.com](https://www.softwareadvice.com.au/software/280568/keeping-com) — 4.8/5 (15 reviews) — Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables tea...
18. [Virima](https://www.softwareadvice.com.au/software/269087/virima) — 4.6/5 (15 reviews) — Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets ...
19. [Watermelon](https://www.softwareadvice.com.au/software/465024/Watermelon) — 4.6/5 (15 reviews) — Watermelon is an AI platform designed to help businesses create custom AI agents trained on their data for automated ...
20. [EV Service Manager](https://www.softwareadvice.com.au/software/32456/easy-vista) — 3.4/5 (14 reviews) — EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manuf...
21. [C2](https://www.softwareadvice.com.au/software/337609/c2-atom) — 4.3/5 (14 reviews) — Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboard...
22. [ProProfs Help Desk](https://www.softwareadvice.com.au/software/420206/proprofs-help-desk) — 4.9/5 (14 reviews) — ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep ...
23. [Capacity](https://www.softwareadvice.com.au/software/183274/capacity) — 4.5/5 (14 reviews) — Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workfl...
24. [ManageEngine SupportCenter Plus](https://www.softwareadvice.com.au/software/435300/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizat...
25. [Inbenta](https://www.softwareadvice.com.au/software/9762/inbenta) — 4.7/5 (13 reviews) — Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. With its powe...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

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-----

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Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. \n\nThe tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c1985824-5fce-4c20-ad5f-80eb0db2241b.png","url":"https://www.softwareadvice.com.au/software/376857/hipporello","@type":"ListItem"},{"name":"Sagicc","position":5,"description":"Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (software as a service) mode. The cost of its implementation depends on the needs and requirements of your company (number of agents, channels, additional modules, etc.), so we invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a quote.\n\nSagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe0bc56d-c669-4a6c-aeac-99e344f72a82.png","url":"https://www.softwareadvice.com.au/software/352539/sagicc","@type":"ListItem"},{"name":"ServoDesk","position":6,"description":"ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.softwareadvice.com.au/software/179890/simplisys-service-desk","@type":"ListItem"},{"name":"ChannelReply","position":7,"description":"ChannelReply is a cloud-based help desk solution that helps small to large businesses manage customer service via triggers, canned responses, feedback requests and more. ChannelReply connects all of your eCommerce stores to a single helpdesk so that your customer support team can view order data and answer questions on one simple screen. Increase visibility on your customer support tickets and save countless hours by creating automated replies, business rules, and custom-built filters. Be customer-obsessed and create net promoters. Get started by simply integrating all of your stores to your favorite helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac03e367-c6c1-4807-974d-eedc31bdbff0.png","url":"https://www.softwareadvice.com.au/software/411769/channelreply","@type":"ListItem"},{"name":"Genuity IT Admin Suite","position":8,"description":"Genuity IT Admin Suite is a cloud-based solution that allows businesses to generate actionable insights and manage workflows across various IT departments. It offers various key features such as network monitoring, spend analysis, asset performance tracking, ticket management and more.\n\nGenuity IT Admin Suite offers advanced analytics and reporting that helps businesses gain insights from their IT operations. It can help businesses in monitoring their network, manage tickets and alerts, and track the performance of their assets. \n\nGenuity IT Admin Suite lets users track IT spending and create custom reports. IT admins can manage and troubleshoot network issues. It also allows users to set up alerts for critical events such as downtime, failed applications or unauthorized access attempts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c72b8fb7-b5bc-453f-a536-31854b302cde.png","url":"https://www.softwareadvice.com.au/software/191824/genuity-it-admin-suite","@type":"ListItem"},{"name":"Vorex","position":9,"description":"Vorex is a cloud-based professional services automation (PSA) solution that manages sales opportunities, projects, timesheets/expense sheets, and invoices, as well as a number of other functions. This system is suitable for small businesses, particularly contractors, consulting firms and architectural companies.\n\n\nWith CRM integration, a business's sales pipeline can be monitored alongside other business processes, offering visibility into ongoing operations. With quotation management feature, users can convert quotes to projects, prospects to clients, and time sheets to invoices.\n\n\nVorex is available in three different plans – Project, BackOffice, and 360. Vorex Project is designed for Project Management only, BackOffice is designed for Project Management and Invoicing and Vorex 360 incorporates Project Management, Invoicing, and CRM. All modules of Vorex offer core functions and features that include system access, data import/export, live support, iPhone and iPad capabilities, data backup, and reports and KPIs.\n\n\nThe pricing is based on the number of users and is available for a monthly subscription.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fb5d0cd4-568a-493a-a84e-fdca34709b1d.png","url":"https://www.softwareadvice.com.au/software/429103/vorex","@type":"ListItem"},{"name":"Infradesk","position":10,"description":"The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management, project tracking, cost center monitoring, and internal communication. It offers a complete suite of tools to optimize workflows and enhance operational efficiency across various sectors.\n\nAt its core, Infradesk provides a robust ticket management system that allows for seamless tracking and resolution of service requests. It enables real-time updates and alerts through a dedicated mobile app, ensuring that users stay informed about ticket status changes on-the-go. Additionally, the system's IT asset management capabilities offer complete visibility and control over an organization's hardware and software assets, facilitating maintenance, warranty tracking, and cost optimization.\n\nInfradesk's versatility extends to project management, where users can create and assign tasks, estimate completion timelines, and monitor progress. The integrated cost center module allows for granular tracking of expenses across different departments or projects. Furthermore, the built-in chat functionality fosters seamless internal communication, facilitating collaboration and information sharing among team members.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6925a3b-7ae9-4196-b240-9a0c3efdd3e6.jpeg","url":"https://www.softwareadvice.com.au/software/407102/infradesk","@type":"ListItem"},{"name":"MyAlice","position":11,"description":"MyAlice is a customer support and sales automation platform designed for growing ecommerce and direct-to-consumer brands. The platform centralizes interactions across multiple messaging channels such as WhatsApp, Instagram, Facebook, Telegram, Line, and Viber. This allows businesses to automate cart recovery, order notifications, and build long-lasting customer relationships. \n\nThe platform is designed specifically for ecommerce, integrating seamlessly with Shopify and WooCommerce. It provides a comprehensive conversational suite that enables conversational marketing, commerce, support, and care. Businesses can use MyAlice to deliver personalized messages at key moments throughout the customer journey, with the goal of increasing sales and engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b303d6bf-b86b-45f5-8a41-d40098b8b326.jpeg","url":"https://www.softwareadvice.com.au/software/500989/MyAlice","@type":"ListItem"},{"name":"Novo Solutions","position":12,"description":"ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The platform can be accessed via a mobile application that updates IT departments about the current location, status and condition of organization-wide assets.\n\n\nShareNet Asset Management helps users calculate depreciation, generate reports, integrate data and view a changelog to get complete history of the assets. The solution provides a built-in Data Import Wizard that allows IT staff to import assets from spreadsheets. It also supports barcode scanning to help users find and update assets in real time. Other key features of the solution include customizable fields, asset grouping, sorting, graphical email templates, manual process automation and email notification.\n\n\nShareNet Asset Management provides multi-level information security to safeguard user data. It offers SSL encryption and intrusion detection during data transfer.\n\n\nSupport is offered via email, phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d5524ab-7e6e-4eaf-920b-58ab83960b7c.jpeg","url":"https://www.softwareadvice.com.au/software/148603/sharenet-asset-management","@type":"ListItem"},{"name":"Help Sumo","position":13,"description":"Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-level agreement (SLA) policy management.\n\n\nHelp Sumo’s email ticketing module allows users to reply, change, print and resolve multiple emails at once with triaging and mass action features. Email merging, cloning, splitting and smoothing are also offered. Emails are automatically monitored to determine ticket frequency and question type, which can help users to develop a knowledge base.\n\n\nUsers can build customized FAQs and knowledge bases. Help Sumo tracks the articles clients use, as well as questions that are not answered by available articles. It also offers tools to create a self-service help desk for clients. Users can also document SLAs and distribute them to clients.\n\n\nHelp Sumo is available on a per agent per month basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c7a5680-e063-4638-bf08-493513c7b607.png","url":"https://www.softwareadvice.com.au/software/31157/help-sumo","@type":"ListItem"},{"name":"Remedyforce","position":14,"description":"Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.\n\n\nRemedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.\n\n\nRemedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e79f467c-92b6-4657-82ff-7da88851661e.jpeg","url":"https://www.softwareadvice.com.au/software/152479/bmc-remedyforce","@type":"ListItem"},{"name":"Poka","position":15,"description":"Poka is a Web and mobile app that gives factory workers the power to capture, consume and share critical information in real-time on the plant floor, leading to improved productivity. By creating a standardized multimedia knowledge base of procedures, training content and solutions related to each workstation and machine, Poka helps reduce production downtime, improve quality and safety, and facilitate communication across factories, departments and shifts.\n\nPoka has become a catalyst for digital transformation among industrial leaders including 12 of the largest manufacturers based on IndustryWeek’s Global 1000 rank.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/576254c4-d886-4152-9868-e39af61241b4.png","url":"https://www.softwareadvice.com.au/software/350639/poka","@type":"ListItem"},{"name":"Tiflux","position":16,"description":"Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichannel communications. It lets employees manage tickets, chat via WhatsApp, access conversation history, automate workflows, convert emails into tickets, and create message templates from a unified platform.\n\nWith Tiflux, customer support agents can send automatic replies, transfer chats, access ticket details, schedule appointments, manage expenses, record time spent on tickets, and view customer requests. Team leaders can utilize the built-in dashboard and generate reports to manage service activities, assess team performance, track revenue, identify customer issues, monitor ticket status, and evaluate service profitability. Additionally, staff members can use the mobile application to create tickets, view client details, send file attachments, change ticket owners, update priority status, access service-level agreements (SLA), and capture customer signatures on ticket reports.\n\nTiflux offers an API, which facilitates integration with several third-party applications, including GitHub, Jira, WhatsApp, Facebook, Asaas, Conta Azul, and Gupshup. Pricing is based on monthly subscriptions, and support is extended via chat, email, phone, documentation, and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7fbba67f-d77e-4b76-a2cc-39dda7936bac.png","url":"https://www.softwareadvice.com.au/software/242300/tiflux","@type":"ListItem"},{"name":"Keeping.com","position":17,"description":"Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, and prioritize tickets and get insights into your customer support data in real-time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cb3cb24b-1d99-41c0-b8ea-82ba5df42702.png","url":"https://www.softwareadvice.com.au/software/280568/keeping-com","@type":"ListItem"},{"name":"Virima","position":18,"description":"Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets dispersed amongst on-premise data centers, cloud providers, corporate campuses and remote workers. Virima software as a service discovers and inventories hardware and software assets, automatically monitors each for configuration changes and leverages machine learning to identify asset relationships and their role in supporting mission-critical business services. These dynamic relationships and dependencies are brilliantly mapped within Virima's Visual Impact Display (ViVID).\n\nVirima's breadth of easy-to-deploy capabilities and out-of-box integrations automates the building and maintenance of a Configuration Management Database (CMDB), enabling improved service, security, risk, and compliance management. The additional IT Asset Management (ITAM) and IT Service Management (ITSM) capabilities of Virima deliver insight and value to mid-market and enterprise clients, enabling them to address many everyday IT operations and security challenges.\n\nTo learn more, visit https://www.virima.com/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40617d48-f54a-4475-ae67-ef6cef9e6c9a.png","url":"https://www.softwareadvice.com.au/software/269087/virima","@type":"ListItem"},{"name":"Watermelon","position":19,"description":"Watermelon is an AI platform designed to help businesses create custom AI agents trained on their data for automated customer service. It supports industries such as e-commerce, education, healthcare, finance and government organizations to enhance customer communication processes while maintaining service quality.\n\nThe platform includes an AI Agent Builder for creating and deploying AI agents across multiple channels. Its Omnichannel Inbox consolidates customer conversations, allowing collaboration between AI and human agents. A website widget enables quick deployment of AI support on company websites. Detailed analytics are available to evaluate AI agent performance and improve customer service operations.\n\nWatermelon uses enterprise-grade security protocols, including ISO 27001 certification and EU-based data hosting to ensure GDPR compliance. The system can access real-time customer data through connections with third-party applications such as CRMs and webshops. GPT-5 powered AI agents retrieve information from sources such as websites, documents and customer databases to deliver accurate responses in multiple languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e06d55c0-6882-4918-8e41-aba91cf505a7.png","url":"https://www.softwareadvice.com.au/software/465024/Watermelon","@type":"ListItem"},{"name":"EV Service Manager","position":20,"description":"EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.\n\n\nEasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management.\n\n\nWith more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35f1b28f-e68f-4794-baba-19da5f3950d2.png","url":"https://www.softwareadvice.com.au/software/32456/easy-vista","@type":"ListItem"},{"name":"C2","position":21,"description":"Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboarding to facilities requests and procurement processes. Yet many teams still manage these services through disconnected tools, email threads, or spreadsheets.\n\nC2 provides a centralized platform that helps organizations structure and automate these processes. The C2 platform enables teams to manage service requests, track assets, automate workflows, and gain visibility across their operations through a single system.\n\nWith C2 for ITSM and enterprise service management, employees can submit requests through an intuitive self-service portal while service teams manage tickets, approvals, and workflows behind the scenes. This approach reduces manual coordination and helps organizations deliver faster, more consistent services.\n\nThe platform supports core service management capabilities including ticket management, service catalogs, workflow automation, knowledge management, and asset tracking. These tools help organizations standardize processes while remaining flexible enough to adapt to different departmental needs.\n\nAutomation plays an important role within C2. Using a visual workflow designer, teams can create processes that include approvals, conditions, notifications, and automated actions. This allows organizations to reduce repetitive tasks and ensure that requests follow consistent procedures.\n\nC2 also includes configuration management capabilities through its CMDB. Teams can map relationships between assets, systems, and services, allowing them to better understand infrastructure dependencies and improve troubleshooting and change management.\n\nBecause the C2 platform is designed for enterprise service management, organizations can extend service workflows beyond IT. HR teams can manage onboarding requests, facilities teams can handle maintenance processes, and finance teams can manage approvals using the same structured system.\n\nDashboards and reporting tools help teams monitor service performance, track operational metrics, and identify opportunities for improvement.\n\nBy combining service management, automation, and infrastructure visibility, C2 helps organizations create a more structured and efficient approach to internal services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.softwareadvice.com.au/software/337609/c2-atom","@type":"ListItem"},{"name":"ProProfs Help Desk","position":22,"description":"ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system administrators can prioritize, label and assign tickets to the relevant individuals and teams.\n\n\nKey features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration.\n\n\nProProfs Help Desk integrates with Survey Maker, Chat and Knowledge Base. The solution is available on a monthly subscription basis and support is provided via phone, email, live chat, knowledge base and an online ticketing system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/582a0861-8c29-49a3-b126-af179facd981.png","url":"https://www.softwareadvice.com.au/software/420206/proprofs-help-desk","@type":"ListItem"},{"name":"Capacity","position":23,"description":"Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service.\n\n\nWith Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate  workflows for any sort of tasks from customer service support to new hire on-boarding.\n\n\nCapacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platform, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.softwareadvice.com.au/software/183274/capacity","@type":"ListItem"},{"name":"ManageEngine SupportCenter Plus","position":24,"description":"ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Key features include contact management, request tracking, billing and self-service portal.\n\n\nManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs).\n\n\nManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f23f133-909f-4456-93b9-68e35b7df564.png","url":"https://www.softwareadvice.com.au/software/435300/manageengine-supportcenter-plus","@type":"ListItem"},{"name":"Inbenta","position":25,"description":"Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. \n\nWith its powerful NLP technology, the platform is able to understand human language and return the appropriate content whenever a customer has a query. \n\nThis increases self-service rates, reduces incoming support requests, and frees agents' time, helping them focus on more complex cases.\n\nThe 4 modules include:\n\n- a transactional, high-performing AI chatbot\n- a knowledge center to help users easily find answers\n- a semantic search engine to make search easy\n- a ticketing system to increase agents' performance\n\nThe solutions easily integrate with existing systems like ERPs, CRMs, IVRs, and a large catalog of solutions, and they can be easily plugged in to pull content from hundreds of data sources. \n\nThe technology is available in over 35 languages, helping you scale your business across the globe.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b247a56a-051f-485f-b41e-e95a6e2e9b4b.png","url":"https://www.softwareadvice.com.au/software/9762/inbenta","@type":"ListItem"}],"numberOfItems":25}
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