---
description: Page 8 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 8 - Best Help Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) > [Page 8](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=8)

# Help Desk Software

Canonical: https://www.softwareadvice.com.au/directory/4160/help-desk/software

Page: 8 / 13\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=7)\
Next: [Next page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=9)

-----

## Products

1. [everything HelpDesk](https://www.softwareadvice.com.au/software/1944/grouplink) — 4.3/5 (13 reviews) — everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports....
2. [ControlHippo](https://www.softwareadvice.com.au/software/436905/controlhippo) — 4.5/5 (13 reviews) — ControlHippo is the ultimate WhatsApp shared inbox for sales and support Teams. Effortlessly manage multiple WhatsApp...
3. [Leena AI](https://www.softwareadvice.com.au/software/163150/leena-ai) — 4.5/5 (13 reviews) — Leena AI is an artificial intelligence (AI)-enabled conversational platform designed to help organizations deploy an ...
4. [FreeScout](https://www.softwareadvice.com.au/software/450318/FreeScout) — 4.2/5 (13 reviews) — FreeScout is an open source help desk platform designed to help businesses of all sizes manage customer emails, ticke...
5. [Enghouse eKMS](https://www.softwareadvice.com.au/software/2369/smartsupport) — 4.2/5 (12 reviews) — Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solut...
6. [OfficeAmp](https://www.softwareadvice.com.au/software/74730/office-amp) — 4.2/5 (12 reviews) — Anaek OfficeAmp is a simple friendly chat-based HR System creates a collaborative and efficient workplace. OfficeAmp ...
7. [Ameyo FusionCX](https://www.softwareadvice.com.au/software/266345/ameyo-fusioncx) — 3.9/5 (12 reviews) — Ameyo Fusion CX is an omnichannel customer support platform that provides a unified view of your customer interaction...
8. [HelpOnClick](https://www.softwareadvice.com.au/software/136861/helponclick) — 4.6/5 (12 reviews) — HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-...
9. [Desk365](https://www.softwareadvice.com.au/software/328067/desk365) — 4.9/5 (12 reviews) — Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance pro...
10. [Forethought](https://www.softwareadvice.com.au/software/203473/forethought) — 4.5/5 (11 reviews) — Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trai...
11. [OneDesk](https://www.softwareadvice.com.au/software/202606/onedesk) — 4.3/5 (11 reviews) — OneDesk software combines project management and helpdesk in a single application. OneDesk provides an easy-to-use, y...
12. [HelpSpot](https://www.softwareadvice.com.au/software/135949/helpspot) — 4.5/5 (11 reviews) — HelpSpot’s email management features are designed with simplicity in mind — we’re careful not to go overboard on extr...
13. [Kiamo](https://www.softwareadvice.com.au/software/244884/kiamo) — 4.2/5 (11 reviews) — Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Cust...
14. [Wowdesk](https://www.softwareadvice.com.au/software/75405/wowdesk) — 4.7/5 (11 reviews) — WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channe...
15. [Suptask](https://www.softwareadvice.com.au/software/231331/suptask) — 4.7/5 (10 reviews) — Internal team-to-team ticketing closely aligned to your teams on Slack. Your conversations and messages are the ticke...
16. [Inxide](https://www.softwareadvice.com.au/software/325742/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel,...
17. [Startly](https://www.softwareadvice.com.au/software/350903/startly) — 4.4/5 (10 reviews) — Startly is a fully integrated service management platform that combines IT Service Management (ITSM), Professional Se...
18. [Confides](https://www.softwareadvice.com.au/software/355971/incognitodesk) — 4.7/5 (10 reviews) — IncognitoDesk is a cloud-based solution that helps businesses integrate and unify multiple messaging accounts on a si...
19. [Richpanel](https://www.softwareadvice.com.au/software/255717/richpanel) — 4.9/5 (10 reviews) — Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. ...
20. [Sunrise ITSM](https://www.softwareadvice.com.au/software/324312/sunrise-itsm) — 4.4/5 (10 reviews) — With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your org...
21. [Velaro](https://www.softwareadvice.com.au/software/160198/velaro) — 3.9/5 (9 reviews) — Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single wor...
22. [Rexpondo](https://www.softwareadvice.com.au/software/258929/rexpondo) — 4.8/5 (9 reviews) — Rexpondo is a modern Help Desk Ticketing and ITSM solution designed using ITIL best practice, that help organizations...
23. [Centralpoint](https://www.softwareadvice.com.au/software/93286/centralpoint) — 4.6/5 (9 reviews) — Centralpoint, by Oxcyon is featured in Gartner’s Magic Quadrant for Digital Experience Platforms is a Microsoft based...
24. [Rezolve AI](https://www.softwareadvice.com.au/software/254186/rezolve-ai) — 4.8/5 (9 reviews) — Rezolve.ai is an enterprise Agentic AI platform designed to improve service management and employee support across IT...
25. [ServiceWise](https://www.softwareadvice.com.au/software/30481/servicewise) — 4.6/5 (8 reviews) — ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes...

-----

Page: 8 / 13\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=7)\
Next: [Next page](https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=9)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice Australia","url":"https://www.softwareadvice.com.au/","@id":"https://www.softwareadvice.com.au/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Help Desk Software","description":"Page 8 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=8","about":{"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=8#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=8#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=8#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","mainEntity":{"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=8#itemlist"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=8#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"https://www.softwareadvice.com.au/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Page 8","position":3,"item":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=8","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 8 - Best Help Desk Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.com.au/directory/4160/help-desk/software?page=8#itemlist","@type":"ItemList","itemListElement":[{"name":"everything HelpDesk","position":1,"description":"everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integration.\n\n\neverything HelpDesk’s email and calendar integration feature allows users to schedule appointments, tasks and events on platforms like Microsoft Outlook, GroupWise and SMTP.\n\n\nThe dashboard feature helps users view analyze employee performance against key performance indicators. The help desk ticketing system is functional across various departments including IT, human resources, maintenance and more.\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1544c2e2-9c50-468c-99d8-f7df36f0b053.jpeg","url":"https://www.softwareadvice.com.au/software/1944/grouplink","@type":"ListItem"},{"name":"ControlHippo","position":2,"description":"ControlHippo is the ultimate WhatsApp shared inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience ControlHippo now and streamline your team's communication & customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a98038b0-6ce7-4e2a-a886-62fb1747e3ae.jpeg","url":"https://www.softwareadvice.com.au/software/436905/controlhippo","@type":"ListItem"},{"name":"Leena AI","position":3,"description":"Leena AI is an artificial intelligence (AI)-enabled conversational platform designed to help organizations deploy an automated helpdesk with a virtual assistant to improve employee engagement. The platform allows enterprises to streamline various human resources operations like answering policy related queries, resolving tickets, and fulfilling service requests.\n\n\nLeena AI lets businesses store policies, documents, FAQs, and other information in a centralized knowledge base for future reference. It offers a host of features such as real-time communication, predictive analytics, custom workflows, interactive dashboard, reports and more. Additionally, managers can notify employees about upcoming events using bulk notifications and gain insights into survey feedback, employee happiness score, improvement areas, and more via analytics.\n\n\nLeena AI supports integration with various third-party applications including Workday, ADP, Microsoft Outlook, Slack, Twilio, Google Sheets, Oracle and more. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a50777d-4f36-4018-985a-00069af2f59f.png","url":"https://www.softwareadvice.com.au/software/163150/leena-ai","@type":"ListItem"},{"name":"FreeScout","position":4,"description":"FreeScout is an open source help desk platform designed to help businesses of all sizes manage customer emails, tickets, support agents and more. The application is built with PHP and MySQL and can be deployed on a shared hosting server.\n\nFreeScout provides a time tracking module that helps administrators track the time spent by each user on tickets, edit time logs and export the data to CSV. The solution helps users translate customers’ messages and support agents’ replies in various languages via Google Translate. Administrators can store additional information on conversations and organize and prioritize conversations by creating custom fields in the application.\n\nFreeScout integrates with various third-party applications, including Jira, Whatsapp, Slack, Telegram and more and support for the platform is extended via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ef2dee5-2a51-4162-b03f-4f51c7d585c3.png","url":"https://www.softwareadvice.com.au/software/450318/FreeScout","@type":"ListItem"},{"name":"Enghouse eKMS","position":5,"description":"Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.\n\n\nSmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information.\n\n\nAdditionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow.\n\n\nSupport is offered via phone and email during business hours on weekdays.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0644cb5-de7e-4492-bcc5-02090c594587.png","url":"https://www.softwareadvice.com.au/software/2369/smartsupport","@type":"ListItem"},{"name":"OfficeAmp","position":6,"description":"Anaek OfficeAmp is a simple friendly chat-based HR System creates a collaborative and efficient workplace. OfficeAmp helps office managers and admins manager and run an efficient workplace. OfficeAmp enables employees to use one location for all their questions and requests. Requests tracking includes requests like restocking the pantry, scheduling flights and ordering lunch. OfficeAmp eliminates the need for emails, texts or calls for many types of requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6459f295-4371-4924-87b2-f2b9ee9e3dba.png","url":"https://www.softwareadvice.com.au/software/74730/office-amp","@type":"ListItem"},{"name":"Ameyo FusionCX","position":7,"description":"Ameyo Fusion CX is an omnichannel customer support platform that provides a unified view of your customer interactions and makes it easy for agents to engage across multiple channels. It brings together email, phone calls, social media interactions, chat sessions, and more in one place so customer service representatives can respond more efficiently through any channel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02a4679a-1963-4ac7-b7d8-7fce11e7c156.png","url":"https://www.softwareadvice.com.au/software/266345/ameyo-fusioncx","@type":"ListItem"},{"name":"HelpOnClick","position":8,"description":"HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers\n\n\nHelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.\n\n\nHelpOnClick works with helpdesk, content management, ecommerce and customer relationship management (CRM) systems. It provides integration with Facebook, Google Analytics and Gmail. The application serves automobile, education, real estate, retail, software development and travel industries.\n\n\nHelpOnClick is available for monthly and annual subscription payment options and its pricing is based on per seat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa682c4-90b3-45fe-be83-a5bff94ee5d7.png","url":"https://www.softwareadvice.com.au/software/136861/helponclick","@type":"ListItem"},{"name":"Desk365","position":9,"description":"Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. \n\nBuilt for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum.  \n\nShorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin \n\nEmpower agents with advanced features like AI-Agent, Approval and Change management, and Automations \n\nSolve support requests across every channel your customers are on with an omni-channel approach. \n\nWhat’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2fd1146b-9b06-407f-b6b9-e0cf71955c14.png","url":"https://www.softwareadvice.com.au/software/328067/desk365","@type":"ListItem"},{"name":"Forethought","position":10,"description":"Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trained on your specific data sets and meets stringent security standards, ensuring natural AI interactions that eliminate inefficiencies and enhance response times, resolution rates, and customer satisfaction in every interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39893795-2d65-43a7-a5a7-ef3bccce785f.png","url":"https://www.softwareadvice.com.au/software/203473/forethought","@type":"ListItem"},{"name":"OneDesk","position":11,"description":"OneDesk software combines project management and helpdesk in a single application. OneDesk provides an easy-to-use, yet feature-rich software that helps businesses manage both ticketing and task workflows in one place. OneDesk is designed for both small and medium-sized businesses (SMBs).\n\nWith OneDesk's cloud platform, there's no need to purchase, learn, integrate, and switch between several tools to get your work done. Teams can enable a variety of workflows for tasks and tickets that would not be possible with standalone solutions.\n\nHelpdesk features include ticketing, email workflow, live chat, client portal, knowledge-base, customizable ticket forms, automation, and much more. With OneDesk, organizations can automate much of their workflows including automatic triage, replies, grooming, notifications, assignments, teams and more.\n\nProject management features enables employees to view both traditional and agile methods, status boards, Gantt charts, task timers, timesheets, reporting, real-time chat and collaboration and much more.\n\nAt OneDesk, all features are included in all the plans, making pricing clear, simple and fair.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6edf6698-fb62-42e5-9a82-b08719ed6af1.png","url":"https://www.softwareadvice.com.au/software/202606/onedesk","@type":"ListItem"},{"name":"HelpSpot","position":12,"description":"HelpSpot’s email management features are designed with simplicity in mind — we’re careful not to go overboard on extras that clutter the interface, cause confusion, and hike up the price.  As a result, HelpSpot is one of the easiest help desk systems to learn and use: Your team won’t require any training to use HelpSpot and can be productive on day one. \n\nWe have an amazing support team located in the United States, and we've been helping folks like you organize their support emails since 2005.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c3c4513-3b9f-4c1f-b5d9-63797d4a97ae.jpeg","url":"https://www.softwareadvice.com.au/software/135949/helpspot","@type":"ListItem"},{"name":"Kiamo","position":13,"description":"Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Customer Relations. \n\nKiamo offers a smart distribution engine that selects the right advisers for each new interaction, & an ergonomic interface for the teams. It is accessible on-premise or in the cloud.\n\nThey believe that support is essential for the success of a contact center project (integration, advice, training, etc.).\nThe implementation of off-the-shelf solutions meets a need for an unmarked tool.\n\nThus, they believe in the strategic role of partners and their added value for the user of contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d3a094f-fd53-4769-8921-ba7b7f5f81ff.png","url":"https://www.softwareadvice.com.au/software/244884/kiamo","@type":"ListItem"},{"name":"Wowdesk","position":14,"description":"WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts, administrators and external entities, it allows businesses to manage delivery service across various industries.\n\n\nKey features of WowDesk include management of complaints, knowledge base, facilities, cases and ticketing. Its self-service portals allow businesses to communicate with customers and manage relationships across email, chat, phone and social media networks. Additionally, it comes with a customizable platform, which enables agents to collaborate with subject matter experts and administrators to configure and automate structure rules as per business requirements.\n\n\nWowDesk enables businesses to provide controlled access to suppliers, auditors and third-party vendors and streamline operations related to customer servicing. WowDesk can either be deployed on-premise or hosted in the cloud. Support is available via phone, email and Skype.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/511a8aa9-1c97-43f0-a4c3-35f54e5b2676.png","url":"https://www.softwareadvice.com.au/software/75405/wowdesk","@type":"ListItem"},{"name":"Suptask","position":15,"description":"Internal team-to-team ticketing closely aligned to your teams on Slack. Your conversations and messages are the tickets, providing a structured ticketing process where your teams are today.\n\nEngineering, DevOps, and other teams can easily handle escalations and collaborate closely to solve tickets together.\n\nNo need to force users to a traditional ticketing system. Align Suptask where your users are today, on Slack, and empower the existing conversations with a structured ticketing process.\n\nCustomer ticket escalations are handled instantly with teams collaborating closely together, resulting in faster resolution times on tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7548e32a-b58f-4ed8-9af7-59d00bff36d2.png","url":"https://www.softwareadvice.com.au/software/231331/suptask","@type":"ListItem"},{"name":"Inxide","position":16,"description":"Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.\nThe platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.\nThe platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.\nThe quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.\nThe Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.\nEach interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience.\nThe Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fbee5d-a497-4735-9d97-71ab290a3acc.jpeg","url":"https://www.softwareadvice.com.au/software/325742/inx-app","@type":"ListItem"},{"name":"Startly","position":17,"description":"Startly is a fully integrated service management platform that combines IT Service Management (ITSM), Professional Services Automation (PSA®), and Time & Expense. This solution allows you to track time, expenses, manage projects, help desk and ticketing, change/asset management, invoicing and billing in a single place. Designed with ease-of-use in mind, Startly’s intuitive interface makes it easy for the users of your organization to enter their time and expenses. And with its powerful mobile companion app, there has never been an easier way to make sure everyone is submitting their time and expenses on time","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65b2f135-638e-4732-b6eb-bbbc86cc582b.jpeg","url":"https://www.softwareadvice.com.au/software/350903/startly","@type":"ListItem"},{"name":"Confides","position":18,"description":"IncognitoDesk is a cloud-based solution that helps businesses integrate and unify multiple messaging accounts on a single platform. Professionals can respond to clients' queries in real-time and ensure compliance with several regulatory standards.\n\nIncognito Desk allows businesses to annotate interactions with clients and archive them for retrieval in the future. The platform integrates with various applications including Facebook Messenger, WhatsApp and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb78fef-d693-4f78-8954-ca418301d057.png","url":"https://www.softwareadvice.com.au/software/355971/incognitodesk","@type":"ListItem"},{"name":"Richpanel","position":19,"description":"Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. Richpanel caters to midsize and enterprise companies across various industries.\n\nRichpanel offers a self-service customer portal, help desk software, and integrations with over 30 platforms. It uses AI to automatically handle repetitive support tasks and route customer requests to the appropriate agent. Support is available through phone, email, chat, social media, and in-app messaging.  \n\nRichpanel is deployed as a cloud-based software as a service and offers 24/7 customer support. Implementation takes around 2 to 4 weeks, and training is provided for admins and support agents. Richpanel aims to streamline the customer service experience through automation and a centralized workspace for agents and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f415f59b-60bb-4d31-99b2-d6a015c5e610.png","url":"https://www.softwareadvice.com.au/software/255717/richpanel","@type":"ListItem"},{"name":"Sunrise ITSM","position":20,"description":"With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your organisation. What distinguishes us is our extensive suite of over 30 configurable modules, empowering businesses to customise their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software significantly enhances IT processes.\n\nAs a proud member of the Volaris group, we blend stability with innovation. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a distinction held by only two vendors in the market.\n\nWe are service desk specialists! Our Sunrisers bring extensive experience in working on, managing, building, auditing, and enhancing service desks. Currently, we are focused on developing service desk and IT service management solutions to support those who matter most to us.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45a5df46-5eae-4d83-9177-072311a9d01f.png","url":"https://www.softwareadvice.com.au/software/324312/sunrise-itsm","@type":"ListItem"},{"name":"Velaro","position":21,"description":"Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single workspace. Velaro helps you resolve issues faster, capture more leads, and deliver consistent service across every channel without juggling multiple tools. From the first touch to long-term loyalty, you can manage every conversation, track progress, and create customer journeys that match how your business works.\n\n- AI Chatbots and Hybrid Automation: \nGive customers immediate answers with AI chatbots trained on your business content, including documents, URLs, and knowledge base articles. Conversational chatbots can handle open-ended questions or follow structured workflows for tasks like order tracking, appointment scheduling, or troubleshooting. In the same conversation, customers can move from AI bot to a live agent without losing context. This hybrid approach helps you automate where it makes sense, while keeping human support available for more complex needs.\n\n- Workflow Builder: \nPlan and automate customer journeys with Velaro’s visual workflow builder. Map out steps, set conditions, trigger actions, and create automation logic without coding. From lead capture to follow-ups, you can customize every step of the process to match how your business runs.\n\n- Unified Inbox for All Channels: \nManage conversations from chat, SMS, WhatsApp, Messenger, and IVR in one centralized inbox. Agents see full contact details, conversation history, and related records in the same view, so they always have the context they need. AI writing assistance helps craft consistent, accurate replies quickly, while automation rules route messages to the right person.\n\n- Messaging, Voice, and Surveys:\nSend and receive messages through SMS and apps like WhatsApp and Messenger. Handle inbound voice requests through IVR and easily set up pre-chat and post-chat surveys to gather customer feedback or collect key details.\n\nKey Features\n\t• Automated conversation routing and agent transfers\n\t• Specialized AI agents trained for specific topics\n\t• Suggested replies and questions to improve conversation flow\n\t• Lead qualification based on visitor behavior or responses\n\t• Custom cards and widgets for the chatbot welcome screen\n\t• Ticketing and case management for high-priority issues\n\t• Contact management with full interaction history\n\t• Performance insights to track chat, agent, and bot metrics\n\t\n- CRM Integrations and API Access:\nVelaro connects with the tools you already use, including NetSuite, Microsoft Dynamics, and other popular CRMs. You can sync customer data automatically, trigger updates, and manage follow-ups without manual entry. Open API access provides flexibility for custom connections.\n\n- Security and Compliance:\nDesigned for businesses that take data security seriously, Velaro includes encryption, role-based access control, and compliance-ready features for regulated industries.\n\n- Built for teams of all sizes: \nFrom small support teams to enterprise contact centers,  Velaro adapts to the way you work. Give customers faster answers, keep every interaction connected, and create service experiences that keep them coming back.\n\nTurn conversations into better experiences, all in one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d6c33f5f-2f34-49c2-8261-e4543753bee7.png","url":"https://www.softwareadvice.com.au/software/160198/velaro","@type":"ListItem"},{"name":"Rexpondo","position":22,"description":"Rexpondo is a modern Help Desk Ticketing and ITSM solution designed using ITIL best practice, that help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true service desk solution available in Cloud as well as On Premise.\n\nRexpondo was born to meet the needs of IT, Customer Service and Operations departments. The software is 100% customizable, Modular and scalable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee98e7fc-5d66-44a6-9a7a-0683b0f9ab9a.png","url":"https://www.softwareadvice.com.au/software/258929/rexpondo","@type":"ListItem"},{"name":"Centralpoint","position":23,"description":"Centralpoint, by Oxcyon is featured in Gartner’s Magic Quadrant for Digital Experience Platforms is a Microsoft based technology which be installed either on-premise or in the cloud. It is an N-Tiered, highly scalable, roles based Knowledge Management solution. It is in use by over 350 organizations worldwide, and is typically used as an enterprise grade Intranet, and/or for private, log in solutions for partners and clients.\n\nCentralpoint aggregates disparate data (structured and unstructured) automatically, via it’s scheduled Data Transfer routines. Centralpoint also provides data mining, and metadata enrichment in which to maximize federate search for all users based on their roles. Centralpoint easily integrates with back office technologies such as SharePoint,\nPeoplesoft, Workday, SAP, Oracle and others to allow for a central point of access in which to search, and monitor all user activity.\n\nCentralpoint additionally provides detailed user reporting, including online learning and gamification in which to consolidate compliance of all users. For qualified opportunities, Oxcyon is prepared to build a live, functional, proof of principal solution prior to any client’s engagement to prove it’s many capabilities... free of charge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ce6a40e7-21ce-4cb5-92da-c8ec5205fc89.png","url":"https://www.softwareadvice.com.au/software/93286/centralpoint","@type":"ListItem"},{"name":"Rezolve AI","position":24,"description":"Rezolve.ai is an enterprise Agentic AI platform designed to improve service management and employee support across IT and business functions. It enables organizations to automate service processes, simplify support delivery, and provide employees with instant assistance through conversational interfaces embedded within Microsoft Teams, Slack, and enterprise environments.\n\nThe platform uses autonomous Agentic AI agents capable of understanding user intent, performing actions, and resolving service requests across multiple systems. This approach reduces dependency on manual intervention and accelerates resolution times. Employees can request support, retrieve information, or initiate workflows directly from their daily communication tools, improving accessibility and productivity.\n\nRezolve.ai enhances enterprise knowledge access through intelligent search, helping employees quickly find accurate answers from organizational resources. Its workflow automation capabilities allow organizations to automate service processes without complex development, improving operational consistency and efficiency.\n\nThe platform integrates with existing ITSM systems, identity platforms, and enterprise applications, enabling organizations to enhance current service operations without disruption. With enterprise-grade security and governance controls, Rezolve.ai supports scalable and secure deployment across global organizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db52ea41-5e66-4e70-b2de-67190230c246.png","url":"https://www.softwareadvice.com.au/software/254186/rezolve-ai","@type":"ListItem"},{"name":"ServiceWise","position":25,"description":"ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.\n\n\nThe solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.\n\n\nServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.\n\n\nThe solution helps businesses maintain ITIL operations and other business processes. It includes components for incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit service request., as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with list, trend, summary and distribution reports..\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/968b07b7-3690-4017-8e1b-72a14049235e.png","url":"https://www.softwareadvice.com.au/software/30481/servicewise","@type":"ListItem"}],"numberOfItems":25}
</script>