---
description: Page 3 - Discover the best Service Desk Software for your organisation. Compare top Service Desk Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Service Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) > [Page 3](https://www.softwareadvice.com.au/directory/4256/service-desk/software?page=3)

# Service Desk Software

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## Products

1. [Summit](https://www.softwareadvice.com.au/software/347167/summitai) — 4.4/5 (27 reviews) — SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management a...
2. [VobeSoft](https://www.softwareadvice.com.au/software/330381/vobesoft) — 4.9/5 (23 reviews) — VobeSoft is a collaboration solution for businesses of all sizes across various industries such as finance, agricultu...
3. [Electric AI](https://www.softwareadvice.com.au/software/380630/electric-ai) — 3.7/5 (23 reviews) — Electric is revolutionizing business IT management. Electric offers businesses a 50% decrease in IT cost and uniform ...
4. [Mint Service Desk](https://www.softwareadvice.com.au/software/162247/mint-service-desk) — 4.8/5 (22 reviews) — Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information ...
5. [Canfigure](https://www.softwareadvice.com.au/software/264673/canfigure) — 4.7/5 (22 reviews) — Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choos...
6. [ky2help](https://www.softwareadvice.com.au/software/372047/ky2help) — 4.3/5 (21 reviews) — An easy-to-use all-in-one programme for IT \& enterprise service management is ky2help. The default software is ce...
7. [Hipporello Service Desk for Trello](https://www.softwareadvice.com.au/software/376857/hipporello) — 4.8/5 (20 reviews) — Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emai...
8. [USU Knowledge Management](https://www.softwareadvice.com.au/software/68982/knowledge-center) — 4.8/5 (18 reviews) — Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a centra...
9. [ServoDesk](https://www.softwareadvice.com.au/software/179890/simplisys-service-desk) — 4.9/5 (18 reviews) — ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for...
10. [Conclusion](https://www.softwareadvice.com.au/software/371173/conclusion) — 4.8/5 (18 reviews) — Conclusion is a cloud-based IT process management solution designed to help businesses automate requirements collecti...
11. [Infradesk](https://www.softwareadvice.com.au/software/407102/infradesk) — 5.0/5 (17 reviews) — The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management,...
12. [Ivanti Neurons for ITSM](https://www.softwareadvice.com.au/software/405089/ivanti-neurons-for-itsm) — 3.9/5 (15 reviews) — Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from r...
13. [Tiflux](https://www.softwareadvice.com.au/software/242300/tiflux) — 4.9/5 (15 reviews) — Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket ...
14. [Virima](https://www.softwareadvice.com.au/software/269087/virima) — 4.6/5 (15 reviews) — Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets ...
15. [MSP Manager](https://www.softwareadvice.com.au/software/73692/solarwinds-msp-manager) — 3.9/5 (15 reviews) — MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via...
16. [EV Service Manager](https://www.softwareadvice.com.au/software/32456/easy-vista) — 3.4/5 (14 reviews) — EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manuf...
17. [C2](https://www.softwareadvice.com.au/software/337609/c2-atom) — 4.3/5 (14 reviews) — Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboard...
18. [ProProfs Help Desk](https://www.softwareadvice.com.au/software/420206/proprofs-help-desk) — 4.9/5 (14 reviews) — ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep ...
19. [Orcatec](https://www.softwareadvice.com.au/software/225862/document-decisioning-suite) — 5.0/5 (14 reviews) — Orcatec is an all-in-one platform designed for both office and field operations, trusted by professionals across over...
20. [Capacity](https://www.softwareadvice.com.au/software/183274/capacity) — 4.5/5 (14 reviews) — Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workfl...
21. [CA Service Desk Manager](https://www.softwareadvice.com.au/software/410996/ca-service-desk-manager) — 3.5/5 (13 reviews) — CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change ...
22. [Specops uReset](https://www.softwareadvice.com.au/software/355804/specops-ureset) — 4.6/5 (12 reviews) — Specops uReset is a self-service password reset solution that enables users to reset their password using an authenti...
23. [Efecte IT Service Management](https://www.softwareadvice.com.au/software/192589/efecte) — 4.6/5 (11 reviews) — Efecte is a cloud-based IT service management (ITSM) software that helps businesses of all sizes maintain and monitor...
24. [Unifize](https://www.softwareadvice.com.au/software/354151/unifize) — 4.7/5 (11 reviews) — Unifize takes a totally different approach to quality management operations. It is infinitely configurable to every q...
25. [RenewityRMA](https://www.softwareadvice.com.au/software/326110/renewityrma) — 4.9/5 (10 reviews) — RenewityRMA is a return merchandise automation (RMA) solution that helps businesses define and implement processes fo...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

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CINDE (Conversational Interface and Decisioning Engine) uses sophisticated natural language processing technologies to understand the intent of an incident, service request, or a query and respond with personalized messages. Intelligently resolving incoming issues automatically, CINDE eliminates downtime and frees up technology teams to focus on high impact projects. And, when human intervention is inevitable, CINDE will transfer to a live agent to ensure your enterprise moves beyond just providing good service to providing exceptional service, quickly, easily, and in a more personal, collaborative way.","url":"https://www.softwareadvice.com.au/software/347167/summitai","@type":"ListItem"},{"name":"VobeSoft","position":2,"description":"VobeSoft is a collaboration solution for businesses of all sizes across various industries such as finance, agriculture, energy, tourism and more. The solution can be deployed either on-premise or in the cloud. 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Additionally, the solution lets businesses create and manage tickets for tasks and set their priority.\n\nServices are offered on a monthly subscription basis and customer support is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1f431f5-1da3-4c0f-9272-45c94d16b03d.png","url":"https://www.softwareadvice.com.au/software/330381/vobesoft","@type":"ListItem"},{"name":"Electric AI","position":3,"description":"Electric is revolutionizing business IT management. Electric offers businesses a 50% decrease in IT cost and uniform security across devices, apps, and networks, whether you're on-site or remote. Electric provides real-time IT help to 50,000 users and centralized IT administration to over 900 customers.\n\nReduce the amount of time spent on onboarding chores from 8 to 7 minutes and help new team members succeed right away. Manage the functionality of your systems, networks, and software from a single spot. Electric can provide you with proactive ideas, so you won't have to go through it alone.\n\nGive your team access to the approximately 200 IT specialists who make up Electric's elite IT squadron. Less than 10 minutes passed before the first response. Time to start a massive project? Whether you're contemplating an office transfer or working on ISO certification, Electric is on it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7ff74a2-312b-4322-b158-613c24e7deb1.png","url":"https://www.softwareadvice.com.au/software/380630/electric-ai","@type":"ListItem"},{"name":"Mint Service Desk","position":4,"description":"Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation.\n\n\nMint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline.\n\n\nMint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. Pricing is available on request and support is extended via email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e229d3f-f8ea-4e59-9045-fbd31c38c580.png","url":"https://www.softwareadvice.com.au/software/162247/mint-service-desk","@type":"ListItem"},{"name":"Canfigure","position":5,"description":"Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choose the modules that you require and customize them to suit your business.\n\nCanfigure comes with all the tools necessary to customize the database and UI with minimal need for vendor involvement.\n\nCanfigure can either be deployed on your network or we can manage it for you in our Amazon cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d96eb4-6fb7-4c7f-a1a4-4ab4730202c1.png","url":"https://www.softwareadvice.com.au/software/264673/canfigure","@type":"ListItem"},{"name":"ky2help","position":6,"description":"An easy-to-use all-in-one programme for IT & enterprise service management is ky2help. The default software is certified by Serview and comes with ITIL processes pre-installed. Moreover, ky2help has the simplicity and adaptability required to quickly distribute processes to all business units. Ky2help is incredibly simple to implement into your system environment and is arbitrarily saleable. You gain from quick implementation and little maintenance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b3a562d-33fe-4b0a-84c5-41f0a6386cd3.png","url":"https://www.softwareadvice.com.au/software/372047/ky2help","@type":"ListItem"},{"name":"Hipporello Service Desk for Trello","position":7,"description":"Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team. \n\nThe service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. \n\nThe tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c1985824-5fce-4c20-ad5f-80eb0db2241b.png","url":"https://www.softwareadvice.com.au/software/376857/hipporello","@type":"ListItem"},{"name":"USU Knowledge Management","position":8,"description":"Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications.\n\n\nKnowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors.\n\n\nKnowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base.\n\n\nIt offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebf1de02-83cd-4672-a562-f23544ca476f.jpeg","url":"https://www.softwareadvice.com.au/software/68982/knowledge-center","@type":"ListItem"},{"name":"ServoDesk","position":9,"description":"ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.softwareadvice.com.au/software/179890/simplisys-service-desk","@type":"ListItem"},{"name":"Conclusion","position":10,"description":"Conclusion is a cloud-based IT process management solution designed to help businesses automate requirements collection to project planning, tracking and quality management on a unified platform. Features include real-time updates, pipeline management, status tracking, approval process control, role-based permissions and notifications. \n\n\nThe application provides workflows to help users submit forms, send e-mails and import Word files. It enables managers to prioritize tasks and allocate resources accordingly. Conclusion offers a collaborative workspace, which lets team members simultaneously plan and track project activities. Supervisors can also connect tasks to requirements and projects, monitoring the progress in real-time. Help desk executives can utilize custom forms and guidelines to streamline communication and identify high priority queries by using dynamic SLA views. \n\n\nConclusion offers integration with various third-party platforms such as Kerberos, JIRA, Active Directory and more. Pricing is available on request and support is provided via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d980e54-fe73-4c9e-8900-fa18806edb2a.png","url":"https://www.softwareadvice.com.au/software/371173/conclusion","@type":"ListItem"},{"name":"Infradesk","position":11,"description":"The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management, project tracking, cost center monitoring, and internal communication. It offers a complete suite of tools to optimize workflows and enhance operational efficiency across various sectors.\n\nAt its core, Infradesk provides a robust ticket management system that allows for seamless tracking and resolution of service requests. It enables real-time updates and alerts through a dedicated mobile app, ensuring that users stay informed about ticket status changes on-the-go. Additionally, the system's IT asset management capabilities offer complete visibility and control over an organization's hardware and software assets, facilitating maintenance, warranty tracking, and cost optimization.\n\nInfradesk's versatility extends to project management, where users can create and assign tasks, estimate completion timelines, and monitor progress. The integrated cost center module allows for granular tracking of expenses across different departments or projects. Furthermore, the built-in chat functionality fosters seamless internal communication, facilitating collaboration and information sharing among team members.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6925a3b-7ae9-4196-b240-9a0c3efdd3e6.jpeg","url":"https://www.softwareadvice.com.au/software/407102/infradesk","@type":"ListItem"},{"name":"Ivanti Neurons for ITSM","position":12,"description":"Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Automated workflows eliminate costly manual processes while making operations more efficient, compliant and secure. Whether you’re looking for an IT helpdesk / support ticket solution or need to perform more advanced service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.\n\nAre you just getting started? Ivanti Neurons for ITSM offers an easy-to-use incident management system for dealing with inbound tickets and requests from any channel making your IT helpdesk more efficient, and its users more productive and happier.\n\nAt an intermediate stage of your service management journey? As your IT needs, mature, you can benefit from additional capabilities that'll help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations.\n\nHowever, if you have more complex IT operations then you’ll have more comprehensive maturity needs. Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and value achieved from your investments in hardware, software and cloud assets.\n\nThe most sophisticated IT operations can benefit from Ivanti Neurons for ITSM, offering advanced maturity solutions that deliver “Shift Left” outcomes, automation and AI that can proactively detect and remediate issues before they become user or organization-impacting events, truly transforming and delivering better employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7354c289-d09d-46ce-b6f6-9a56333d4cdb.png","url":"https://www.softwareadvice.com.au/software/405089/ivanti-neurons-for-itsm","@type":"ListItem"},{"name":"Tiflux","position":13,"description":"Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichannel communications. It lets employees manage tickets, chat via WhatsApp, access conversation history, automate workflows, convert emails into tickets, and create message templates from a unified platform.\n\nWith Tiflux, customer support agents can send automatic replies, transfer chats, access ticket details, schedule appointments, manage expenses, record time spent on tickets, and view customer requests. Team leaders can utilize the built-in dashboard and generate reports to manage service activities, assess team performance, track revenue, identify customer issues, monitor ticket status, and evaluate service profitability. Additionally, staff members can use the mobile application to create tickets, view client details, send file attachments, change ticket owners, update priority status, access service-level agreements (SLA), and capture customer signatures on ticket reports.\n\nTiflux offers an API, which facilitates integration with several third-party applications, including GitHub, Jira, WhatsApp, Facebook, Asaas, Conta Azul, and Gupshup. Pricing is based on monthly subscriptions, and support is extended via chat, email, phone, documentation, and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7fbba67f-d77e-4b76-a2cc-39dda7936bac.png","url":"https://www.softwareadvice.com.au/software/242300/tiflux","@type":"ListItem"},{"name":"Virima","position":14,"description":"Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets dispersed amongst on-premise data centers, cloud providers, corporate campuses and remote workers. Virima software as a service discovers and inventories hardware and software assets, automatically monitors each for configuration changes and leverages machine learning to identify asset relationships and their role in supporting mission-critical business services. These dynamic relationships and dependencies are brilliantly mapped within Virima's Visual Impact Display (ViVID).\n\nVirima's breadth of easy-to-deploy capabilities and out-of-box integrations automates the building and maintenance of a Configuration Management Database (CMDB), enabling improved service, security, risk, and compliance management. The additional IT Asset Management (ITAM) and IT Service Management (ITSM) capabilities of Virima deliver insight and value to mid-market and enterprise clients, enabling them to address many everyday IT operations and security challenges.\n\nTo learn more, visit https://www.virima.com/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40617d48-f54a-4475-ae67-ef6cef9e6c9a.png","url":"https://www.softwareadvice.com.au/software/269087/virima","@type":"ListItem"},{"name":"MSP Manager","position":15,"description":"MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via a unified portal. The platform enables businesses to manage capture information such as service items, customer names and issues and automatically create tickets from emails using the built-in ticketing system.\n\nMSP Manager lets supervisors generate bulk invoices with details like logged time, expenses, and service items and preview bills for individual clients. It offers various features such as a customer portal, reporting dashboard, technician mobile apps and more. \n\nMSP Manager supports integration with numerous accounting systems including QuickBooks, Xero and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b445a47-5a49-47d0-aaae-e9a7d418aecb.png","url":"https://www.softwareadvice.com.au/software/73692/solarwinds-msp-manager","@type":"ListItem"},{"name":"EV Service Manager","position":16,"description":"EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.\n\n\nEasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management.\n\n\nWith more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35f1b28f-e68f-4794-baba-19da5f3950d2.png","url":"https://www.softwareadvice.com.au/software/32456/easy-vista","@type":"ListItem"},{"name":"C2","position":17,"description":"Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboarding to facilities requests and procurement processes. Yet many teams still manage these services through disconnected tools, email threads, or spreadsheets.\n\nC2 provides a centralized platform that helps organizations structure and automate these processes. The C2 platform enables teams to manage service requests, track assets, automate workflows, and gain visibility across their operations through a single system.\n\nWith C2 for ITSM and enterprise service management, employees can submit requests through an intuitive self-service portal while service teams manage tickets, approvals, and workflows behind the scenes. This approach reduces manual coordination and helps organizations deliver faster, more consistent services.\n\nThe platform supports core service management capabilities including ticket management, service catalogs, workflow automation, knowledge management, and asset tracking. These tools help organizations standardize processes while remaining flexible enough to adapt to different departmental needs.\n\nAutomation plays an important role within C2. Using a visual workflow designer, teams can create processes that include approvals, conditions, notifications, and automated actions. This allows organizations to reduce repetitive tasks and ensure that requests follow consistent procedures.\n\nC2 also includes configuration management capabilities through its CMDB. Teams can map relationships between assets, systems, and services, allowing them to better understand infrastructure dependencies and improve troubleshooting and change management.\n\nBecause the C2 platform is designed for enterprise service management, organizations can extend service workflows beyond IT. HR teams can manage onboarding requests, facilities teams can handle maintenance processes, and finance teams can manage approvals using the same structured system.\n\nDashboards and reporting tools help teams monitor service performance, track operational metrics, and identify opportunities for improvement.\n\nBy combining service management, automation, and infrastructure visibility, C2 helps organizations create a more structured and efficient approach to internal services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.softwareadvice.com.au/software/337609/c2-atom","@type":"ListItem"},{"name":"ProProfs Help Desk","position":18,"description":"ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system administrators can prioritize, label and assign tickets to the relevant individuals and teams.\n\n\nKey features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration.\n\n\nProProfs Help Desk integrates with Survey Maker, Chat and Knowledge Base. The solution is available on a monthly subscription basis and support is provided via phone, email, live chat, knowledge base and an online ticketing system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/582a0861-8c29-49a3-b126-af179facd981.png","url":"https://www.softwareadvice.com.au/software/420206/proprofs-help-desk","@type":"ListItem"},{"name":"Orcatec","position":19,"description":"Orcatec is an all-in-one platform designed for both office and field operations, trusted by professionals across over 40 service industries.\nManaging home services has never been easier with Orcatec. Whether you're a small business or a large enterprise, Orcatec provides the tools you need to manage everything in one place. Easily schedule services, dispatch teams, handle invoicing, build quotes, and track performance, all from a user-friendly interface with just a few clicks. Stay connected with your team and clients through real-time notifications, gather valuable reviews to boost your reputation, and much more.\nWith Orcatec, everything you need to run a successful service business from start to finish is in one place, making your work easier and more efficient. Join thousands of satisfied users and take your business to the next level.\nFeatures we offer: Dispatching and Scheduling, Estimates and Sales Proposals, Invoicing, Work Order Management, Job Management and Tracking, Field Service CRM, Route and GPS Tracking, Contractor Payroll and Commissions Management, Job Costing and Expenses Tracking, Payments with Credit Card and ACH, Card Reader, Consumer Financing, Calls Tracking and Messaging, Review Management, Advanced Reporting.\n\nHere are the industries Orcatec serves: HVAC, Plumbing, Construction, Appliance Repair, Home Cleaning, Electrician, Landscaping and Lawn, Home Renovation, Handyman, Automotive,Pest Control, Custom Home Building, Garage Door, Window Cleaning, Carpet Cleaning, Pool and Spa Service, Locksmith, Fireplace and Chimney, Roofing, Water Treatment, Alarm and Security,Irrigation, Painting Contractors, Fire Safety, Junk Removal,Computer Service, Moving, Snow Removal, Air Duct Cleaning, Property Maintenance, Remodeling, Concrete, Janitorial Services, Excavation, Demolition Contractor, Tree Care, Restoration, Flooring, Tiling, Drywall, Pressure Washing","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/15bc333c-8471-4140-b945-45f0840e704e.png","url":"https://www.softwareadvice.com.au/software/225862/document-decisioning-suite","@type":"ListItem"},{"name":"Capacity","position":20,"description":"Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service.\n\n\nWith Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate  workflows for any sort of tasks from customer service support to new hire on-boarding.\n\n\nCapacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platform, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.softwareadvice.com.au/software/183274/capacity","@type":"ListItem"},{"name":"CA Service Desk Manager","position":21,"description":"CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and reporting.\n\n\nThe xFlow user experience module provides collaborative features to the supporting analysts. Analysts can work together and resolve issues using their individual and combined strengths. This module understands team workload and provides data-driven intelligence to prioritize tickets. The reports and business metrics can be accessed via the Ad-hoc dashboard.\n\n\nThe self-service module allows users to access knowledge base, collaborate with other users and help teams, request services and view assets. The change management module analysis the root cause of the issues verifies changes and manages unauthorized change handling. The support automation feature provides remote access, troubleshooting, repair and chat help. It is compatible with Windows, Mac and Linux operating systems. iOs and Android mobile applications are also offered.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01a85a9f-df24-4739-a7ca-046a726114bb.jpeg","url":"https://www.softwareadvice.com.au/software/410996/ca-service-desk-manager","@type":"ListItem"},{"name":"Specops uReset","position":22,"description":"Specops uReset is a self-service password reset solution that enables users to reset their password using an authentication engine. It also updates locally cached credentials, even when users are off VPN. The platform allows organizations to greatly reduce expensive password reset calls to the IT service desk. In addition, we enable users to securely reset their Active Directory passwords themselves with an easy interactive experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31a9fa6a-c815-4cc2-bc8c-9390a75da79a.png","url":"https://www.softwareadvice.com.au/software/355804/specops-ureset","@type":"ListItem"},{"name":"Efecte IT Service Management","position":23,"description":"Efecte is a cloud-based IT service management (ITSM) software that helps businesses of all sizes maintain and monitor the utilization of information technology (IT) related services across the organization. The platform assists enterprises with consolidating and managing people, services, IT practices, digital assets and more via a centralized dashboard. \n\nService desk teams can quickly review interactions, information, and interconnections using the CMDB dashboard, which allows any information to be linked. Employees can explore this data using dashboards, Kanban boards, and other graphic views. It comes with standard workflow automation for most ITIL4 practices, including incidents, service requests, changes, and more. Users can also modify existing workflows or build their own using the drag-and-drop workflow engine.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04925334-bb6c-43e1-907b-373571d878de.png","url":"https://www.softwareadvice.com.au/software/192589/efecte","@type":"ListItem"},{"name":"Unifize","position":24,"description":"Unifize takes a totally different approach to quality management operations. It is infinitely configurable to every quality process, meaning we map to your processes and not the other way around. Unifize brings people, processes and data into one collaborative platform that looks and feels like a simple chat application. Adoption rates skyrocket and implementation times are in hours.\n\nUnifize allows you to bring vendors and customers closer to your quality processes with our deep email integration, a vendor portal and Unifize Lite, where you can add unlimited users free of cost.\nSo, whether it is document management, training, updating SOPs, root cause analyses/8Ds, CAPAs, NCs, spec approvals, supplier assessments, audits or assessments, Unifize makes every quality process collaborative and easy to follow. \n\nBy distributing quality processes to the right person, you reduce wasted time and make your quality team more efficient. No more running around trying to fill up your quality forms. Instead, create conversations, invite team members, and assign accountability. Unifize works in companies of all sizes, from small teams of just 10 people right the way up to large organizations like Airbus, Target, Nestle and Caterpillar. We understand and work closely with companies in food processing, industrial machinery, medical devices, pharmaceuticals, building materials, electrical/electronic manufacturing, and aerospace and defense, to name but a few. \n\nBecause of the configurable nature of our platform, we work extremely well with any company that has Made-to-Order or Engineer-to-Order products. Ultimately, you can expect to see the following differentiating features in the Unifize platform:\n\n- Reduced process cycle times: see our case studies on how other manufacturers were able to reduce process cycle times by 75% within the first month of implementing Unifize.\n\n- Customized workflows: using a no-code, drag-and-drop configurator, Unifize can create checklists and forms that map to extremely complex what-if scenarios.\n\n- Automated reminders & escalations: stop having to follow up for every quality non-conformance, corrective action using automated reminders and escalations that notify people on their phone and by email.\n\n- Printable PDF reports: Generate and print customizable PDF reports that can be printed as labels, documents or sent as attachments to external parties like suppliers and customers.\n\n- Revision Management: Ensure your team is working on the correct version of every document using in-built revision management. \n\n- Approvals and e-signatures: Reduce the friction and time in obtaining approvals for critical processes using e-signatures within each process (compliant with 21 CFR Part 11).\n\n- Traceability: Use time-stamps for changes in ownership, participants, status and data capture to create a chronological, single-source of truth for the organization on all quality issues and resolutions.\n\n- Reports and dashboards: Access all the conversations with the checklist metadata on the manage view, build reports on that data and download/export it to excel. \n\n- Supplier collaboration: Helps quality teams seamlessly bring suppliers and other external collaborators closer to your quality processes using Unifize Lite and our deep email integration.\n\n- Connect to existing systems: Integrate with your existing systems by using our open APIs or RPA.\n\n- Customer Success: Unifize comes with process experts that helps your team configure, adapt and optimize your processes forever.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79dc8a4f-5527-41c9-8f4f-7fc001289066.png","url":"https://www.softwareadvice.com.au/software/354151/unifize","@type":"ListItem"},{"name":"RenewityRMA","position":25,"description":"RenewityRMA is a return merchandise automation (RMA) solution that helps businesses define and implement processes for returns and service management across multiple locations. The application allows you to define fields for processes in various formats such as numeric, text, drop-down, date and lookup and categorize them into logical groups. Administrators can provide role-based data access permissions to users by creating custom views related to the RMA process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c8f4338-2d85-4845-97ca-2baad59d62e2.png","url":"https://www.softwareadvice.com.au/software/326110/renewityrma","@type":"ListItem"}],"numberOfItems":25}
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