---
description: Discover the best Review Management Software for your organisation. Compare top Review Management Software tools with customer reviews, pricing and free demos.
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title: Best Review Management Software - 2026 Reviews, Pricing & Demos
---

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# Review Management Software

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## Products

1. [Reviewpro Reputation](https://www.softwareadvice.com.au/software/200887/Reviewpro-Reputation) — 4.0/5 (6 reviews) — Reviewpro Reputation is the leading guest experience management software helping hospitality become more profitable b...
2. [Okendo](https://www.softwareadvice.com.au/software/353128/okendo) — 4.9/5 (223 reviews) — Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews...
3. [GiveMe5.ai](https://www.softwareadvice.com.au/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews) — GiveMe5 is the AI presence platform built for agencies and multi-location brands. Three AI agents work 24/7 to grow y...
4. [ReputationStacker](https://www.softwareadvice.com.au/software/302386/reputationstacker) — 4.9/5 (43 reviews) — ReputationStacker’s review management platform helps businesses generate more reviews, improve local search rankings,...
5. [Opinew](https://www.softwareadvice.com.au/software/318344/opinew) — 4.8/5 (42 reviews) — Opinew is a Shopify application that collects and displays product reviews with the option to add photos and videos f...
6. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) — Jobber is a cloud-based field service management platform that helps home service businesses run their operations in ...
7. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1202 reviews) — Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Fo...
8. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews) — Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messag...
9. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (702 reviews) — Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedule...
10. [Weave](https://www.softwareadvice.com.au/software/158992/weave) — 4.3/5 (668 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
11. [Podium](https://www.softwareadvice.com.au/software/172279/podium) — 4.3/5 (522 reviews) — Podium's lead conversion platform helps businesses manage converstions using artificial intelligence (AI) technology....
12. [Thryv](https://www.softwareadvice.com.au/software/66581/thryv) — 4.2/5 (505 reviews) — Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smart...
13. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (411 reviews) — FieldPulse is a web-based field service management solution that creates synergy between office and field teams throu...
14. [Yotpo](https://www.softwareadvice.com.au/software/40815/yotpo) — 4.5/5 (375 reviews) — Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-genera...
15. [SpotOn](https://www.softwareadvice.com.au/software/96536/spoton-restaurant) — 4.3/5 (368 reviews) — SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to ...
16. [Swell](https://www.softwareadvice.com.au/software/178288/swell-cx) — 4.6/5 (355 reviews) — Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity...
17. [Broadly](https://www.softwareadvice.com.au/software/336003/broadly) — 4.8/5 (336 reviews) — Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other ind...
18. [Nicereply](https://www.softwareadvice.com.au/software/75813/nicereply) — 4.7/5 (283 reviews) — Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES ...
19. [Superchat](https://www.softwareadvice.com.au/software/252687/superchat) — 4.8/5 (282 reviews) — Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging...
20. [XM for Customer Experience](https://www.softwareadvice.com.au/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) — Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesse...
21. [Brand24](https://www.softwareadvice.com.au/software/24347/brand24) — 4.7/5 (254 reviews) — Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on ...
22. [SOCi](https://www.softwareadvice.com.au/software/87719/soci) — 4.5/5 (251 reviews) — SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertis...
23. [Influitive](https://www.softwareadvice.com.au/software/124792/advocatehub) — 4.7/5 (247 reviews) — Influitive is an engagement and advocacy software that helps organizations manage a group of "on-demand" advocates. I...
24. [Grade.us](https://www.softwareadvice.com.au/software/136912/grade-us) — 4.8/5 (244 reviews) — Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers f...
25. [Solutionreach](https://www.softwareadvice.com.au/software/318574/solutionreach-dental) — 3.8/5 (236 reviews) — For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technol...

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## Related Categories

- [360 Degree Feedback Software](https://www.softwareadvice.com.au/directory/2081/360-degree-feedback/software)
- [Survey Software](https://www.softwareadvice.com.au/directory/4503/survey/software)
- [Text Mining Software](https://www.softwareadvice.com.au/directory/4785/text-mining-software/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software)

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| en | <https://www.softwareadvice.com/review-management/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4285/review-management/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4285/review-management/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4285/review-management/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4285/review-management/software> |
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With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42ea256f-71da-4584-be0d-382f499f7fdc.png","url":"https://www.softwareadvice.com.au/software/353128/okendo","@type":"ListItem"},{"name":"GiveMe5.ai","position":3,"description":"GiveMe5 is the AI presence platform built for agencies and multi-location brands. \n\nThree AI agents work 24/7 to grow your reviews, optimize your Google Business Profiles, and track local rankings—so you don't have to.\n\nAI Reviews automates review requests via email and SMS, responds instantly with AI-generated replies, and monitors feedback across Google, Facebook, TripAdvisor, Trustpilot, and 10+ platforms.\n\nAI Listings keeps every Google Business Profile accurate, complete, and optimized for search—with bulk updates across all locations in seconds.\n\nAI Rankings tracks your local map pack positions, benchmarks competitors, and surfaces actionable insights to help you claim the #1 spot.\n\nTrusted by 2,000+ locations. Integrates with QuickBooks, Jobber, Zapier, and more. Includes a white-label option for agencies, a built-in AI business assistant, sentiment analysis, and performance dashboards by location.\n\nFree plan available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ea51062-d4b9-4f16-bfd8-d4aa76dbeea1.jpeg","url":"https://www.softwareadvice.com.au/software/186583/GiveMe5-ai","@type":"ListItem"},{"name":"ReputationStacker","position":4,"description":"ReputationStacker’s review management platform helps businesses generate more reviews, improve local search rankings, and attract new customers—automatically.\n\nFully automated, it handles your reputation in the background so you can focus on running your business while the system collects and manages reviews for you.\n\nIts reporting tools turn feedback from reviews and NPS surveys into actionable, data-driven insights. See what’s working, pinpoint areas for improvement, and enhance customer experiences—driving even more positive reviews.\n\nBuilt to scale, ReputationStacker works great for SMBs, but is especially effective for multi-location businesses, giving you the tools to boost reviews, optimize customer experience, and dominate local search across all locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/757c2b12-0be1-44a0-b79a-0706078a1394.png","url":"https://www.softwareadvice.com.au/software/302386/reputationstacker","@type":"ListItem"},{"name":"Opinew","position":5,"description":"Opinew is a Shopify application that collects and displays product reviews with the option to add photos and videos from customers. We let you import from Amazon, AliExpress, and eBay, making it easy for DTC brands to syndicate all their online reviews in their Shopify store. We offer powerful email & SMS marketing automation tools to send review requests and never miss a chance to collect and display reviews from happy clients.\n\nOpinew comes with a beautiful set of highly-customizable widgets, ready to be displayed on your homepage, product pages and on a dedicated page to show all your reviews in one place. Our seamless integration with Google shopping will allow you to display stars ratings on google shopping pages making sure your product stands out and stays on top of the rankings.\n\nOpinew is designed to boost your conversions and store authority in a quick, easy-to-use way. Completely optimized for Shopify, our technology ensures that our review widgets don't affect your page load speeds and ranking scores on Google.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/956ebea2-c15f-4bfc-8374-f227ac4aeba0.png","url":"https://www.softwareadvice.com.au/software/318344/opinew","@type":"ListItem"},{"name":"Jobber","position":6,"description":"Jobber is a cloud-based field service management platform that helps home service businesses run their operations in one place. From scheduling and dispatching to invoicing and customer communication, Jobber keeps work organized for both small teams and growing multi-crew operations—whether you’re in the office or on the job.\n\nDesigned for service industries like cleaning, landscaping, HVAC, plumbing, and contracting, Jobber brings key tools together in one system. Businesses can manage client details with an integrated CRM, schedule and dispatch crews in real time, track expenses, send professional quotes and invoices, and accept online bookings. Features like a self-serve client hub, automated reminders, and email follow-ups help businesses stay responsive and deliver a professional customer experience.\n\nWith AI-powered tools like Jobber Copilot, teams get recommendations and insights based on their business activity. Copilot acts as a built-in advisor, helping teams spot opportunities, handle routine tasks faster, and make informed decisions as their workload grows.\n\nJobber also includes marketing tools that help businesses stay connected with customers and bring in new work. Automated email campaigns, referral programs, and review requests help keep schedules full while strengthening relationships with existing clients.\n\nFor day-to-day job management, Jobber provides flexible scheduling, dispatching, quoting, invoicing, and follow-up tools to help teams stay on top of every job. Customer experience tools include online booking, a client hub for approvals and payments, customizable job forms, and built-in communication tools that keep clients informed.\n\nThe platform also supports business performance with reporting, credit card processing, marketing tools, and AI-powered insights. Businesses can manage recurring work, track job progress in real time, assign crews, and create professional invoices using customizable templates.\n\nJobber’s mobile app for iOS and Android keeps teams connected in the field, while integrations with payment platforms help streamline invoicing and electronic payments.\n\nBeyond software, Jobber supports service businesses with educational resources like Jobber Blueprint, along with community initiatives including events, grants, and industry insights to help businesses succeed at every stage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad18d6d9-96a7-429c-af65-8beb3926ec4e.jpeg","url":"https://www.softwareadvice.com.au/software/3660/jobber-lawncare","@type":"ListItem"},{"name":"Trustpilot","position":7,"description":"Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers & businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0340ad5c-7a32-415d-beb8-8fc9875e80c7.png","url":"https://www.softwareadvice.com.au/software/364802/trustpilot","@type":"ListItem"},{"name":"Text Request","position":8,"description":"Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.softwareadvice.com.au/software/306855/text-request","@type":"ListItem"},{"name":"Birdeye","position":9,"description":"Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors.\n\nThe system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer conversations to live agents when necessary while collecting visitor contact information without requiring pre-chat forms. A knowledge base setup allows the platform to generate accurate responses by using content from frequently visited website pages and AI-refined FAQs.\n\nConversations are organized in a centralized inbox that filters interactions by location, time, or type for streamlined management. AI writing assistance supports agents by summarizing lengthy conversations and generating tailored responses. If visitors leave the website, conversations can continue via text messaging. Performance tracking tools provide insights into chat effectiveness, with filtering options based on location or user.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47c8bf22-df48-4b25-bdc7-87397acf0ce9.png","url":"https://www.softwareadvice.com.au/software/86768/birdeye","@type":"ListItem"},{"name":"Weave","position":10,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.com.au/software/158992/weave","@type":"ListItem"},{"name":"Podium","position":11,"description":"Podium's lead conversion platform helps businesses manage converstions using artificial intelligence (AI) technology. It assists with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.  \n\nPodium consolidates leads from multiple channels, including phone, SMS, website, and social media, into a centralized inbox. The platform's AI-powered salesperson and concierge features then utilize artificial intelligence to convert leads into sales. Additionally, the AI-powered marketing tool helps drive repeat business by personalizing customer interactions and following up at the right times.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d86664b8-91ce-4713-ab1d-250ab09b39c5.png","url":"https://www.softwareadvice.com.au/software/172279/podium","@type":"ListItem"},{"name":"Thryv","position":12,"description":"Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform.\n\nNow including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals.\n\nFrom getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bf58f2b-b4ec-4979-ba15-b76d49101c8d.png","url":"https://www.softwareadvice.com.au/software/66581/thryv","@type":"ListItem"},{"name":"FieldPulse","position":13,"description":"FieldPulse is a web-based field service management solution that creates synergy between office and field teams through automation and integration, capturing customer service data for personalized communications. It streamlines operations for field service businesses and manages workflows efficiently.\n\nFieldPulse's estimates module allows for on-site proposal and invoice generation. The tool's advanced analytics and dashboards help users plan for growth by projecting revenue and managing capacity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc7db629-f83f-478c-9e4d-8f697f15e439.webp","url":"https://www.softwareadvice.com.au/software/109782/fieldpulse","@type":"ListItem"},{"name":"Yotpo","position":14,"description":"Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.\n\nYotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketing features such as email marketing, marketing automation and analytics, social marketing, marketing resource management and search and mobile marketing. The solution helps users understand what customers think about their products and identify opportunities to improve customer experience.\n\nIntegrations include Shopify, Magento, BigCommerce and WooCommerce. Pricing is per month. Support is provided via a knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f7db1ba-1747-42d6-866f-9010d7519a17.png","url":"https://www.softwareadvice.com.au/software/40815/yotpo","@type":"ListItem"},{"name":"SpotOn","position":15,"description":"SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform.\n\n\nSpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns.\n\n\nSpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e42e6a9-9a3c-49eb-9da9-226172f89aa1.png","url":"https://www.softwareadvice.com.au/software/96536/spoton-restaurant","@type":"ListItem"},{"name":"Swell","position":16,"description":"Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity out of it. By enabling businesses to gather real-time feedback, online reviews, customer satisfaction surveys and much more, Swell makes going the extra mile seem like a 2 p.m. coffee break.\n\n\nThrough a mobile-first approach, you can connect with your customers in ways that matter and are convenient to them. By enhancing the customers' experience through gathered insights and driving new online reviews, you'll gain more business while focusing on your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4294a40c-1b50-4d1f-be8d-296cae95fb68.png","url":"https://www.softwareadvice.com.au/software/178288/swell-cx","@type":"ListItem"},{"name":"Broadly","position":17,"description":"Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. \n\n\nBroadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. \n\n\nBroadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64afba5b-e748-46d4-bd46-c05ee13d988a.png","url":"https://www.softwareadvice.com.au/software/336003/broadly","@type":"ListItem"},{"name":"Nicereply","position":18,"description":"Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.\n\nNicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. \n\n- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide\n- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.\n- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.\n- Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.\n- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability.\n- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.\n- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.\n- See your data in your CRM software and set automation based on the scores & feedback.\n- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.\n- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.\n- Recognize your best agents with leaderboards and drill-downs stats per team and agent.\n- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.\n- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.\n- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51f56d26-c891-4987-af44-2c5fd0a5087b.png","url":"https://www.softwareadvice.com.au/software/75813/nicereply","@type":"ListItem"},{"name":"Superchat","position":19,"description":"Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and messaging channels are combined in one inbox. Apart from customer communication, Superchat makes messenger marketing accessible for all businesses. Our campaign feature is easy to use and WhatsApp newsletter messages are created within a couple of minutes. In addition, our platform offers easy ways to generate and manage new online reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ea6b7f5-5aff-4f37-9f16-8dad13fd09bd.png","url":"https://www.softwareadvice.com.au/software/252687/superchat","@type":"ListItem"},{"name":"XM for Customer Experience","position":20,"description":"Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.\n\n\nThe application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. \n\n\nQualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.softwareadvice.com.au/software/94382/qualtrics-customerxm","@type":"ListItem"},{"name":"Brand24","position":21,"description":"Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on the Internet. They're all accessible from a single dashboard.\n\nHow Brand24 Can Positively Impact Your Business?\n\n1. Public Relations\n\nWebsites, blogs, online media, press releases, news sites, discussion boards, social media platforms, podcasts, newsletters, and video platforms are all covered by Brand24.\n\nWith Brand24, many PR professionals can monitor their brand on the web and stay on top of industry news. You'll also be able to create PR clippings, evaluate target audiences, acquire insights to improve PR strategy and measure the results of a PR campaign.\n\nBrand24 will provide you with a lot of information about your brand, how it is perceived online and where and what people say about it. \n\nIn addition to collecting mentions, Brand24 offers a plethora of analyzes to help you measure the performance of your online presence and the effectiveness of your PR activities.\n\nSome of the most important features include: \n— Presence score\n— Metrics of volume\n— Metrics of engagement\n— Metrics of reach \n— Metrics of sentiment \n— Metrics of influence\n— Custom Reports \n\n2. Competitor Analysis\n\nWith Brand24, you can keep tabs on your competitors' business and industry trends.\n\nYou'll also be able to track their customer feedback, new product launches in recent weeks/months, and any competitive analysis from other brands that may compete against you!\n\n3. Customer Insights\n\nMonitoring discussions about your brand may provide you with many valuable customer insights.\n\nFinding online opinions, suggestions, and feedback has never been more accessible, cheaper, or faster, thanks to solutions like Brand24.\n\nA significant benefit of using a media monitoring tool is real-time data tracking and analysis. There's no need to waste time on surveys or interviews.\n\n4. Sentiment Analysis\n\nThanks to sentiment analysis, you can track your brand on the Internet and determine the sentiment towards the brand.\n\nIt can be used in the various tabs of the tool's dashboard. Brand24 uses machine learning algorithms and natural language processing to analyze text data in real-time.\n\nWith Brand24, you can quickly check whether the mentions are positive, negative or neutral.\n\nPR specialists can receive real-time notifications about any harmful content that appears on the web by using such a tool. By seeing a mention of negative customer sentiment, a company can react quickly and nip the problem in the bud before it turns into a social media crisis.\n\n5. Influencer Marketing\n\nBrand24 will allow you to find the most prominent influencers within your niche. You can collaborate with people who already love your brand! \n\nBrand24 provides data, such as sentiment analysis, influencer score, and the number of followers (for social media posts). This is exactly what you need to follow online influencers if you want to start an influencer campaign.\n\n6. Customer Service\n\nBrand24 gives brands instant access to their mentions in real-time on all social media platforms, including statements from influencers and individual comments. It allows brands to engage immediately and respond to positive and negative comments.\n\nOur tool helps brands identify and interact with customers dissatisfied with their services or products. This allows brands to deal with dissatisfied customers more efficiently and effectively.\n\nOur Slack integration can help keep track of all the highlights on the Slack channel while collaborating with your teammates.\n\nAs you can see, Brand24 delivers business intelligence that positively impacts many areas of your business. It’s a powerful source of knowledge helping you make more informed business decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bc7ff91c-dafb-461f-a86b-996d14b1fa87.png","url":"https://www.softwareadvice.com.au/software/24347/brand24","@type":"ListItem"},{"name":"SOCi","position":22,"description":"SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertisements, online reputation, content management, customer engagement, and more. Professionals can utilize the platform to store social media content including videos, images, or messages in a centralized repository, create posts and configure workflows to improve team collaboration.\n\n\nSOCi allows organizations to maintain brand listings, create a single source of truth (SSOT) through various application programming interface (API) integrations and manage localized advertising campaigns across multiple locations. Marketers can utilize the machine learning and natural language processing (NLP) - enabled chatbot to interact with website visitors. Additionally, it lets administrators gain visibility into performance metrics through analytical reports.\n\n\nSOCi provides mobile applications for Android and iOS devices, which helps marketing professionals manage online reviews, track social media trends across corporate pages and receive push notifications about new reviews or assigned tasks, even from remote locations. Pricing is available on request and support is extended via live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/893efc20-400d-4df2-93a3-f4283bc8a1c5.png","url":"https://www.softwareadvice.com.au/software/87719/soci","@type":"ListItem"},{"name":"Influitive","position":23,"description":"Influitive is an engagement and advocacy software that helps organizations manage a group of \"on-demand\" advocates.\n\n\nInfluitive AdvocateHub’s features include engagement of advocates with targets and interactive challenges, exclusivity, recognition and rewards, building a community and experience, referral engine, track and measure, integration and campaign management.\n\n\nInfluitive provides customized challenges to advocates on their preferences, demography and past behavior. These challenges educate advocates, collect feedback, share NPS surveys and give them a mission to complete. Its community-building feature helps advocates in creating profiles and allows them to share, collaborate and plan meetups with other people in the network.\n\n\nIn addition, Influitive AdvocateHub integrates with customer relationship management (CRM), marketing automation and reference program integrations such as Salesforce, Marketo, HubSpot, Gravy, Zapire, and TrustRadius.\n\n\nInfluitive is available as an iOS and Android application.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32d31776-808d-42aa-bca8-5ca58df4ee1a.png","url":"https://www.softwareadvice.com.au/software/124792/advocatehub","@type":"ListItem"},{"name":"Grade.us","position":24,"description":"Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.\n\nUsers can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.\n\nReview reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.\n\nGrade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d0ad33d-077f-421f-9862-8bc4419f6fab.png","url":"https://www.softwareadvice.com.au/software/136912/grade-us","@type":"ListItem"},{"name":"Solutionreach","position":25,"description":"For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af2ddc76-eca5-4844-9641-85dd9893e24f.png","url":"https://www.softwareadvice.com.au/software/318574/solutionreach-dental","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4285/review-management/software#itemlist","numberOfItems":25}
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