---
description: Discover the best ITSM Tools for your organisation. Compare top ITSM Tools tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best ITSM Tools - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software)

# ITSM Tools

Canonical: https://www.softwareadvice.com.au/directory/4296/itsm/software

Page: 1 / 8\
Next: [Next page](https://www.softwareadvice.com.au/directory/4296/itsm/software?page=2)

-----

## Products

1. [NinjaOne](https://www.softwareadvice.com.au/software/349671/ninjarmm) — 4.7/5 (282 reviews) — NinjaOne is an IT management software platform designed to consolidate various IT operations into a single console. I...
2. [Atera](https://www.softwareadvice.com.au/software/125932/atera) — 4.5/5 (446 reviews) — Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a d...
3. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (685 reviews) — Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify the...
4. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
5. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
6. [HaloITSM](https://www.softwareadvice.com.au/software/343984/haloitsm) — 4.7/5 (43 reviews) — HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizat...
7. [InvGate Service Management](https://www.softwareadvice.com.au/software/19043/invgate-service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service...
8. [TeamViewer ONE](https://www.softwareadvice.com.au/software/99131/teamviewer) — 4.6/5 (11620 reviews) — TeamViewer is a digital workplace platform designed for remote desktop access, IT support, and device management. It ...
9. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
10. [EZO](https://www.softwareadvice.com.au/software/25443/ezofficeinventory) — 4.6/5 (1543 reviews) — EZO is a cloud-based asset management software designed to help organizations track, manage, and maintain physical as...
11. [ManageEngine Endpoint Central](https://www.softwareadvice.com.au/software/117339/manageengine-endpoint-central) — 4.6/5 (1485 reviews) — ManageEngine Desktop Central is a mobile device management (MDM) solution designed to help businesses automate, secur...
12. [Zoho Assist](https://www.softwareadvice.com.au/software/392373/zoho-assist) — 4.7/5 (1374 reviews) — Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT ...
13. [GitLab](https://www.softwareadvice.com.au/software/28004/gitlab) — 4.6/5 (1215 reviews) — GitLab is your intelligent orchestration platform for DevOps. GitLab is a unified platform for the full software deve...
14. [TeamSupport](https://www.softwareadvice.com.au/software/2808/teamsupport) — 4.5/5 (848 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...
15. [Salesforce Service Cloud](https://www.softwareadvice.com.au/software/363691/service-cloud) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
16. [JIRA Service Management](https://www.softwareadvice.com.au/software/116349/jira-service-management) — 4.5/5 (763 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
17. [SolarWinds Service Desk](https://www.softwareadvice.com.au/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
18. [SysAid](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews) — SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT servic...
19. [Supremo Remote Desktop](https://www.softwareadvice.com.au/software/100976/supremo) — 4.7/5 (447 reviews) — Supremo is a remote desktop software for Windows, macOS, iOS, Android, and Linux. Using placed servers throughout the...
20. [FixMe.IT](https://www.softwareadvice.com.au/software/158227/fixme-it) — 4.8/5 (389 reviews) — FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from s...
21. [ServiceNow](https://www.softwareadvice.com.au/software/27432/service-now) — 4.5/5 (344 reviews) — ServiceNow is an IT service management solution that provides asset management, change and release management, incide...
22. [IT Glue](https://www.softwareadvice.com.au/software/351312/it-glue) — 4.6/5 (331 reviews) — IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Feature...
23. [Pipefy](https://www.softwareadvice.com.au/software/447784/pipefy-procurement) — 4.6/5 (319 reviews) — Pipefy is a business orchestration and automation platform designed to help organizations digitize and automate proce...
24. [Pulseway](https://www.softwareadvice.com.au/software/36599/pulseway) — 4.7/5 (310 reviews) — Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monito...
25. [ConnectWise PSA](https://www.softwareadvice.com.au/software/91525/connectwise-manage) — 4.1/5 (273 reviews) — ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses ...

-----

Page: 1 / 8\
Next: [Next page](https://www.softwareadvice.com.au/directory/4296/itsm/software?page=2)

## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software)
- [Network Monitoring Tools](https://www.softwareadvice.com.au/directory/4307/network-monitoring/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/4296/itsm/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4296/itsm/software> |
| en | <https://www.softwareadvice.com/itsm/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4296/itsm/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4296/itsm/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4296/itsm/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4296/itsm/software> |
| fr | <https://www.softwareadvice.fr/directory/4296/itsm/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice Australia","url":"https://www.softwareadvice.com.au/","@id":"https://www.softwareadvice.com.au/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"ITSM Tools","description":"Discover the best ITSM Tools for your organisation. Compare top ITSM Tools tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.com.au/directory/4296/itsm/software","about":{"@id":"https://www.softwareadvice.com.au/directory/4296/itsm/software#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.com.au/directory/4296/itsm/software#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/directory/4296/itsm/software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","mainEntity":{"@id":"https://www.softwareadvice.com.au/directory/4296/itsm/software#itemlist"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"@id":"https://www.softwareadvice.com.au/directory/4296/itsm/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"https://www.softwareadvice.com.au/directory/4296/itsm/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Best ITSM Tools - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.com.au/directory/4296/itsm/software#itemlist","@type":"ItemList","itemListElement":[{"name":"NinjaOne","position":1,"description":"NinjaOne is an IT management software platform designed to consolidate various IT operations into a single console. It provides tools for endpoint management, patching, automation, backup, and security. The platform is used by organizations in sectors such as technology, healthcare, government, education, and financial services to manage IT infrastructure and support their workforce.\n\nThe software includes endpoint management with centralized visibility and control across devices. It offers autonomous patch management powered by AI to streamline patching processes and mobile device management for Android and Apple devices with policy-based controls. Backup capabilities cover endpoints, servers, and SaaS applications, with compliance support for platforms such as Microsoft 365 and Google Workspace. Remote access is available with cross-operating system support, and service desk functionality includes automated ticketing with contextual information.\n\nNinjaOne adheres to enterprise-grade security standards, including FedRAMP Moderate Rev 5 authorization, SOC 2 certification, ISO 27001 compliance, and GovRAMP certification. The platform operates from a centralized console, enabling IT teams to manage devices, secure endpoints, and automate workflows. Additional features include documentation tools, script automation, and a developer API for customization and extended functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/803a0498-8e27-4565-a80f-af93af1c6fc1.png","url":"https://www.softwareadvice.com.au/software/349671/ninjarmm","@type":"ListItem"},{"name":"Atera","position":2,"description":"Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. It combines RMM, helpdesk, ticketing, and automation to optimize downtime, improve SLAs, and more.\n\nIntroducing Robin, an autonomous IT solution, that cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dacd0af6-7ea8-4ce0-a12e-5cb4ff7a8377.jpeg","url":"https://www.softwareadvice.com.au/software/125932/atera","@type":"ListItem"},{"name":"Freshservice","position":3,"description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.com.au/software/436317/freshservice","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":4,"description":"ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.\n\n\nServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. \n\n\nFurther automation is provided by the \"business rules\" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus","@type":"ListItem"},{"name":"Zendesk Suite","position":5,"description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.com.au/software/26892/zendesk-talk","@type":"ListItem"},{"name":"HaloITSM","position":6,"description":"HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. \n\n\nHaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.\n\n\nPricing is charged per user, per month, and is billed annually. Support is offered via phone or email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1dbbd18e-0925-42aa-9df9-e4b734550974.png","url":"https://www.softwareadvice.com.au/software/343984/haloitsm","@type":"ListItem"},{"name":"InvGate Service Management","position":7,"description":"InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.\n\n\nInvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. \n\n\nInvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.softwareadvice.com.au/software/19043/invgate-service-desk","@type":"ListItem"},{"name":"TeamViewer ONE","position":8,"description":"TeamViewer is a digital workplace platform designed for remote desktop access, IT support, and device management. It is used by IT professionals, enterprises, managed service providers, and organizations across industries such as automotive, agriculture, logistics, manufacturing, retail, healthcare, banking, and the public sector. The platform supports businesses of various sizes, from individual users and small businesses to large enterprises managing devices across multiple locations.\n\nThe platform provides remote connectivity features that allow users to access and control devices from any location, deliver technical support, and monitor IT infrastructure in real time. It includes capabilities to detect and resolve IT issues proactively, using automated remediation to reduce manual tasks. Security features include compliance with ISO/IEC 27001, HIPAA/HITECH, and SOC 2 and 3 standards, as well as two-factor authentication, single sign-on support, and conditional access controls. Additional features include asset and patch management, mobile device management, endpoint protection, and augmented reality solutions for industrial applications.\n\nTeamViewer is a cloud-based platform with cross-platform compatibility for desktops, mobile devices, IoT devices, and headless systems. It uses artificial intelligence to automate IT tasks, streamline support processes, and provide insights into endpoint performance, applications, operating systems, security, and networking. The platform can be accessed through a web application, Management Console, or client software. It offers different product tiers, including TeamViewer Remote for IT access and support, TeamViewer Tensor for enterprise operations, TeamViewer DEX for endpoint management, and TeamViewer ONE as a unified platform combining all capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/475c5739-e3c4-4b32-87f5-9faef564c4ae.png","url":"https://www.softwareadvice.com.au/software/99131/teamviewer","@type":"ListItem"},{"name":"Freshdesk","position":9,"description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.com.au/software/110247/freshdesk","@type":"ListItem"},{"name":"EZO","position":10,"description":"EZO is a cloud-based asset management software designed to help organizations track, manage, and maintain physical assets from a centralized platform. It supports businesses across industries such as construction, healthcare, and education by providing tools for asset tracking and maintenance.\n\nThe software includes tracking technologies such as barcode, QR code, and RFID systems to monitor asset locations with detailed custody records. Assets can be managed through smartphones, eliminating the need for handheld scanners while maintaining visibility. EZO features a centralized request portal for asset requisitions, automated approval workflows, and scheduled maintenance tools to support asset upkeep.\n\nCustomization options allow businesses to track metrics specific to their operations. Reporting tools include pre-built reports and custom report creation for data analysis. Role-based access controls ensure users access only relevant information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/322bb8f0-94cb-4019-9e2e-bcd9839eb45e.png","url":"https://www.softwareadvice.com.au/software/25443/ezofficeinventory","@type":"ListItem"},{"name":"ManageEngine Endpoint Central","position":11,"description":"ManageEngine Desktop Central is a mobile device management (MDM) solution designed to help businesses automate, secure, audit, standardize and manage operations across servers, desktops, smartphones, and more. Features include software license management, asset inventory tracking, patch management, endpoint administration, OS deployment and bring your own device (BYOD).\n\nManageEngine Desktop Central helps administrators to seek users' permissions to remotely access desktops and troubleshoot machines using collaboration, video recording and file transfer capabilities. The application offers various inbuilt configurations related to environment variables, mapping, properties, shortcuts, IP/shared printers, message boxes, and application launches. Additionally, it also features an endpoint security module, which lets IT teams detect and mitigate vulnerabilities, automatically deploy patches, eliminate high-risk software and prevent data loss, among others.\n\nServices are offered on an annual subscription basis that includes support via phone, product videos and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c6184cd6-5264-4608-a681-054651cd40bd.png","url":"https://www.softwareadvice.com.au/software/117339/manageengine-endpoint-central","@type":"ListItem"},{"name":"Zoho Assist","position":12,"description":"Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. \n\nKey features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.\n\nWith multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.\n\nZoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. \n\nZoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6275ea1-8489-4f86-a030-526d3e2ae20e.jpeg","url":"https://www.softwareadvice.com.au/software/392373/zoho-assist","@type":"ListItem"},{"name":"GitLab","position":13,"description":"GitLab is your intelligent orchestration platform for DevOps. \n\nGitLab is a unified platform for the full software development lifecycle, consolidating planning, source code management, CI/CD, security, and deployment in a single application. Teams eliminate context switching and manual handoffs, maintaining continuous flow from idea to production.\n\nBuilt-in CI/CD includes code testing, artifact management, environment management, and feature flags. Security runs continuously throughout development: SAST, DAST, dependency scanning, secret detection, container scanning, and IaC scanning.\n\nGitLab Duo Agent Platform brings team-level agentic AI to the entire lifecycle: code generation, automated code review, issue-to-merge-request flows, pipeline remediation, and vulnerability triage. Multiple agents work in parallel while developers steer.\n\nGitLab supports flexible deployment: SaaS, self-managed, dedicated single-tenant, and FedRAMP-compliant environments for government.\n\nContact us to learn more today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a4c64d3-570d-43a0-9ab9-725c546efdf4.png","url":"https://www.softwareadvice.com.au/software/28004/gitlab","@type":"ListItem"},{"name":"TeamSupport","position":14,"description":"TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index.\n\nTeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.softwareadvice.com.au/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":15,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.com.au/software/363691/service-cloud","@type":"ListItem"},{"name":"JIRA Service Management","position":16,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.com.au/software/116349/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":17,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.com.au/software/30413/samanage","@type":"ListItem"},{"name":"SysAid","position":18,"description":"SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity.\n\nThe platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm","@type":"ListItem"},{"name":"Supremo Remote Desktop","position":19,"description":"Supremo is a remote desktop software for Windows, macOS, iOS, Android, and Linux. Using placed servers throughout the world, it allows connection to any machine worldwide.\nThere are lots of things that help set it apart from the competitors:\nEase of use - no complex configuration or installation \nSecurity - all connections are encrypted\nFlexibility - unlimited installations on unlimited devices\nUnattended Access – install to grant access even if no one’s in front the remote machine\n\nAmong the software for remote desktop, SupRemo has several advantages. First, it is compatible with the main operating systems like Windows, macOS, Linux (using Wine), Android and iOS. This means you can access PCs from a Mac and vice versa, also using your smartphone or tablet to establish connections. \nTo start using SupRemo, you just need to download and save it in the Applications folder on your Mac. The application will then be ready to be executed. \nSupRemo provides secure and encrypted connections, File Manager and Drag&Drop to manage files and folders, unlimited Online Address Book to store your contacts, Chat and also can be installed for unattended access that is a useful feature for those who need to access office machine from their home when the offices are empty.\nSupRemo is free for personal and not frequent use. For professionals and companies, it’s probably the most affordable option: licenses start from 6$/mo., can be purchased quarterly or annually and are “portable”. In other words, it will allow you to enjoy the software on an unlimited number of devices: the unique limit is the number of simultaneous connections included in the purchased plan.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8986544-a070-4ca9-9782-7b69e075ca3e.png","url":"https://www.softwareadvice.com.au/software/100976/supremo","@type":"ListItem"},{"name":"FixMe.IT","position":20,"description":"FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. Its features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.\n\nFixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/105710c7-d691-45a7-8237-0a283997660d.png","url":"https://www.softwareadvice.com.au/software/158227/fixme-it","@type":"ListItem"},{"name":"ServiceNow","position":21,"description":"ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.\n\nServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure. The solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.\n\nWith ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.\n\nServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.softwareadvice.com.au/software/27432/service-now","@type":"ListItem"},{"name":"IT Glue","position":22,"description":"IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more.\n\n\nIT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion.\n\n\nAdditionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs.\n\n\nServices are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4a26cb-bcfa-4a68-b4e8-8b97550d0f52.png","url":"https://www.softwareadvice.com.au/software/351312/it-glue","@type":"ListItem"},{"name":"Pipefy","position":23,"description":"Pipefy is a business orchestration and automation platform designed to help organizations digitize and automate processes using AI agents, workflows and no-code technology. It supports industries such as financial services, manufacturing, real estate, retail, information technology, energy, utilities and telecommunications. The platform is used by various departments, including finance, risk and compliance, human resources, customer service, procurement, legal, IT and supply chain operations.\n\nThe platform includes an AI Studio where users can create and manage AI agents through natural language prompts and a no-code interface. It offers pre-built AI agents to automate repetitive tasks and features automation tools that connect systems through native iPaaS functionality. Additional features include enterprise messaging integration with platforms such as WhatsApp, Teams, and Slack, as well as custom portals and interfaces for different audiences. It provides end-to-end process orchestration with defined business rules and includes analytics and reporting tools for real-time insights into process performance and resource usage. Industry-specific solutions and templates are available for immediate use across various business functions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a32dadef-fa91-4fac-b3a8-b303d731d7f2.png","url":"https://www.softwareadvice.com.au/software/447784/pipefy-procurement","@type":"ListItem"},{"name":"Pulseway","position":24,"description":"Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.\n\nPulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.\n\nPulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.\n\nKey Pulseway features: \n- Monitoring and Management\n- Discovery and Deployment\n- Server Management and Monitoring\n- Automation like Never Before\n- Out-of-the-box OS & 3rd Party Patching\n- Unlimited Remote Control for macOS and Windows\n- Custom Reporting\n\nPulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.softwareadvice.com.au/software/36599/pulseway","@type":"ListItem"},{"name":"ConnectWise PSA","position":25,"description":"ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.\n\nConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.\n\nAdditionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premises or hosted in the cloud and also offers users mobile applications for iOS and Android devices.\n\nSupport is available via phone, email and online live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10b90bed-19f8-42a1-9a8c-7013628708dc.png","url":"https://www.softwareadvice.com.au/software/91525/connectwise-manage","@type":"ListItem"}],"numberOfItems":25}
</script>