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description: Page 7 - Discover the best ITSM Tools for your organisation. Compare top ITSM Tools tools with customer reviews, pricing and free demos.
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title: Page 7 - Best ITSM Tools - 2026 Reviews, Pricing & Demos
---

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# ITSM Tools

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## Products

1. [Request Tracker](https://www.softwareadvice.com.au/software/115380/request-tracker) — 4.3/5 (3 reviews) — Request Tracker is an issue tracking solution that helps organizations track and manage customer requests and interna...
2. [Bonder](https://www.softwareadvice.com.au/software/376346/bonder) — 5.0/5 (3 reviews) — Bonder is an innovative on-site support solution that is designed to meet the specific needs of in-house teams, servi...
3. [Fielder Agent](https://www.softwareadvice.com.au/software/442085/fielder-agent) — 4.7/5 (3 reviews) — Fielder Agent is an application designed to streamline and optimize field operations. This app offers a seamless and ...
4. [Infraon ITSM](https://www.softwareadvice.com.au/software/423577/infraon-itsm) — 5.0/5 (3 reviews) — Infraon ITSM is a help desk software that helps businesses manage incidents, changes, problems, service requests, tas...
5. [VIZOR IT Asset Management](https://www.softwareadvice.com.au/software/21274/vizor-complete) — 4.5/5 (2 reviews) — VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manag...
6. [Richdesk](https://www.softwareadvice.com.au/software/27576/richmond-servicedesk) — 4.5/5 (2 reviews) — Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and...
7. [AISERA](https://www.softwareadvice.com.au/software/106734/ai-service-desk) — 4.5/5 (2 reviews) — AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows f...
8. [Consol CM/Helpdesk](https://www.softwareadvice.com.au/software/195868/consol-cm-helpdesk) — 5.0/5 (2 reviews) — ConSol CM / Helpdesk is a powerful helpdesk solution that enables organizations to manage IT support, incidents, and ...
9. [Rzilient](https://www.softwareadvice.com.au/software/378442/rzilient) — 4.5/5 (2 reviews) — Managing iT park is not easy. Doing it while respecting the environment is even less so. However, it is now essential...
10. [SendQuick Cloud](https://www.softwareadvice.com.au/software/200281/sendquick-alert) — 4.5/5 (2 reviews) — Omnichannel Notifications for your IT issues When your IP-addressable systems, applications and infrastructure fail, ...
11. [Versio.io](https://www.softwareadvice.com.au/software/344207/versio-io-cmdb) — 4.5/5 (2 reviews) — Versio.io continuously and automatically detects and documents changes in businesses and IT landscapes. Data from thi...
12. [BigPanda](https://www.softwareadvice.com.au/software/212587/bigpanda) — 4.5/5 (2 reviews) — BigPanda is an AIOps solution that helps businesses streamline processes related to event correlation, outage resolut...
13. [ServiceTonic](https://www.softwareadvice.com.au/software/32396/service-tonic) — 4.5/5 (2 reviews) — ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, account...
14. [Wavity](https://www.softwareadvice.com.au/software/342254/wavity) — 4.5/5 (2 reviews) — At Wavity, we offer a platform, tools and solutions that help your company implement digital workflows quickly and be...
15. [Tikit by Cireson](https://www.softwareadvice.com.au/software/504167/Tikit) — 5.0/5 (2 reviews) — Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departm...
16. [DiliGenie](https://www.softwareadvice.com.au/software/510629/DiliGenie) — 5.0/5 (2 reviews) — DiliGenie’s incident management module allows IT teams to efficiently log, track, and resolve incidents from a single...
17. [Enterprise Service Desk](https://www.softwareadvice.com.au/software/27608/enterprise-service-desk) — 4.0/5 (1 reviews) — Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It...
18. [Wolken ServiceDesk](https://www.softwareadvice.com.au/software/78036/wolken-service-desk) — 4.0/5 (1 reviews) — Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifec...
19. [Jetdocs](https://www.softwareadvice.com.au/software/266617/jetdocs) — 5.0/5 (1 reviews) — Jetdocs is a collaborative ticketing solution that standardizes workflows across multiple teams (Ops, IT, Support/Suc...
20. [HEINZELMANN](https://www.softwareadvice.com.au/software/244446/heinzelmann) — 4.0/5 (1 reviews) — HEINZELMANN is an ITSM software designed to help businesses manage a fleet of computers and other connected devices. ...
21. [Structure PPM](https://www.softwareadvice.com.au/software/411264/structure) — 5.0/5 (1 reviews) — Simplify your project management with Structure, designed for all Jira teams. It goes beyond what native Jira can do....
22. [Infraon Infinity](https://www.softwareadvice.com.au/software/397002/infraon-infinity) — 5.0/5 (1 reviews) — Infraon Infinity is an integrated platform that helps organizations ensure scalability with IT infrastructure efficie...
23. [CommandLink ITSM](https://www.softwareadvice.com.au/software/385057/commandlink-itsm) — 5.0/5 (1 reviews) — CommandLink ITSM is an IT service management platform that manages a range of technology elements. These elements inc...
24. [Atomicwork](https://www.softwareadvice.com.au/software/521384/Atomicwork) — 4.0/5 (1 reviews) — Atomicwork is a service management platform that helps enterprise IT teams improve productivity and drive business gr...
25. [Engaige](https://www.softwareadvice.com.au/software/518181/Engaige) — 5.0/5 (1 reviews) — Engaige is an AI-powered customer experience platform. It is designed to help companies handle complex customer servi...

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## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software)
- [Network Monitoring Tools](https://www.softwareadvice.com.au/directory/4307/network-monitoring/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)

## Links

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The platform's focus on collaboration and operational efficiency allows businesses to achieve better control, traceability, planning, optimization, and automation of field activities. Fielder Agent helps businesses reduce costs, automate processes, enhance service levels, and generate valuable reports and statistics for informed decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/74bad8d1-b7bf-4c10-aeee-ffa9480783f8.png","url":"https://www.softwareadvice.com.au/software/442085/fielder-agent","@type":"ListItem"},{"name":"Infraon ITSM","position":4,"description":"Infraon ITSM is a help desk software that helps businesses manage incidents, changes, problems, service requests, tasks, releases, and more. The platform enables managers to create and prioritize tasks with deadlines, assign them to team members, and include details such as notes, attachments, and labels.\n\nAdditionally, Infraon ITSM lets stakeholders define and measure service-level agreements and manage the knowledge base using a centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0289cb6-fc9d-47e7-8fe0-4fd8e76ded20.jpeg","url":"https://www.softwareadvice.com.au/software/423577/infraon-itsm","@type":"ListItem"},{"name":"VIZOR IT Asset Management","position":5,"description":"VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the licenses and incidents of software installed on the employees’ systems.\n\n\nPurchase information, location tracking and depreciation calculation allow for asset visibility that helps businesses to keep a record of allottees. VIZOR ServiceDesk provides features such as issue tracking, change management, knowledge base, SLA support and a self-service portal.\n\n\nVIZOR ServiceDesk automates the most frequent IT requests, like user provisioning and employee onboarding. Users can assign assets to new employees and recover from them when they leave. Vizor can also be installed locally as an on-premise application and is available on a pay-as-you-go pricing model. The solution offers seamless integration with Microsoft System Center infrastructure (SCCM).\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ff95465-bf00-4758-b4b3-f91571461fae.png","url":"https://www.softwareadvice.com.au/software/21274/vizor-complete","@type":"ListItem"},{"name":"Richdesk","position":6,"description":"Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. Key features include IT service management, facilities management, human resource management and managed services.\n\n\nRichmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated.\n\n\nRichmond ServiceDesk includes a self-service application that allows end users to access a select library of online self-help resources. It also features reporting and analytics dashboards, customizable alerts and stakeholder notifications.\n\n\nRichmond ServiceDesk is available on a monthly subscription basis that includes support via phone, email and through an online self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25593ea6-d436-48be-b024-4045465e26d4.png","url":"https://www.softwareadvice.com.au/software/27576/richmond-servicedesk","@type":"ListItem"},{"name":"AISERA","position":7,"description":"AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows for IT, sales, and customer service teams. It uses predictive technology and can plug into existing tools and systems to help employees quickly resolve issues and complete tasks. This solution can instantly resolve incoming requests and transfer conversations to the appropriate agent by integrating with ticketing systems, such as JIRA, ServiceNow, BMC, and others. \n\n\nBy automating service desk workflows and resolutions, AI Service Desk is built to improve the employee experience and increase team productivity. It includes conversational AI capabilities such as intent matching, context switching, exception handling, plus other functionalities that allow for human-like conversations with customers. Additionally, AI Service Desk can serve answers from multiple knowledge sources, including imported third-party service catalogs.\n\n\nPricing information is provided on request by Aisera. Support is available online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c7c2820-8657-4639-badb-36d32dc741c5.png","url":"https://www.softwareadvice.com.au/software/106734/ai-service-desk","@type":"ListItem"},{"name":"Consol CM/Helpdesk","position":8,"description":"ConSol CM / Helpdesk is a powerful helpdesk solution that enables organizations to manage IT support, incidents, and service requests efficiently through a centralized platform. By bringing all communication channels together, it ensures that support teams can process requests quickly, transparently, and in a structured way.\n\nWith ConSol CM / Helpdesk, companies can provide a user-friendly self-service portal where customers and employees can create support tickets, track their status, and access announcements, updates, and solution articles. This reduces the workload for support teams while empowering users to find answers and solutions independently.\n\nIncoming requests from email, online forms, or portals are automatically converted into tickets and routed to the appropriate agents. Intelligent ticket routing and workflow automation ensure that inquiries are forwarded to the right teams and processed efficiently. Support staff can add subtasks, collaborate across teams, and use customizable approval workflows to manage complex processes and ensure consistent service delivery.\n\nThe system also includes powerful features such as full-text search, process modeling tools, and GDPR-compliant data handling, allowing organizations to design workflows that align with their internal requirements and compliance standards. Flexible configuration options make it easy to adapt processes, data structures, and workflows to specific business needs.\n\nFor managers and team leads, integrated dashboards and reporting tools provide valuable insights into team performance, open and completed tickets, and overall service efficiency. This enables better decision-making, improved resource planning, and continuous optimization of support processes.\n\nWith its flexible architecture, automation capabilities, and comprehensive service management features, ConSol CM / Helpdesk helps organizations deliver faster, more reliable support while maintaining full transparency and control over their service operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee418998-20ae-4373-becb-d18a32be0c5f.jpeg","url":"https://www.softwareadvice.com.au/software/195868/consol-cm-helpdesk","@type":"ListItem"},{"name":"Rzilient","position":9,"description":"Managing iT park is not easy. Doing it while respecting the environment is even less so. However, it is now essential to reconcile IT and eco-responsibility. This is precisely the mission set up at the Rzilient club, to facilitate the transition to a responsible digital environment.\n\nIt simplifies IT fleet management with a SaaS and a technical team providing complete and fast support. Joining the Rzilient.club means access to:\n\n- Personalized services and IT support to guarantee the performance of the fleet. Configuration, installation, remote support, maintenance, or in-site troubleshooting and this until recycling. \n\n- The Saas solution pilots all IT subjects via a unique platform: data management, session access, budget allocation, and configuration tracking.\n\n- Choosing refurbished equipment means optimizing the lifespan of devices without sacrificing performance. It provides all types of IT products including computers, mobiles, software, accessories, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4de2e933-e46d-4610-ac89-5ec35a8e780c.jpeg","url":"https://www.softwareadvice.com.au/software/378442/rzilient","@type":"ListItem"},{"name":"SendQuick Cloud","position":10,"description":"Omnichannel Notifications for your IT issues\n\nWhen your IP-addressable systems, applications and infrastructure fail, it affects you. It is important that you are equipped with all the information necessary to mitigate potential damage to your business – quickly and accurately.\n\nGet Real-time alerts to IT issues via SMS, popular social messaging platforms such as Whatsapp, WeChat, Line, Viber, Telegram, Messenger or collaboration tools such as Slack, Microsoft Teams and Cisco Webex.\n\nsendQuick Cloud is a systems availability monitoring and notification management platform that enables businesses to monitor systems as well as applications and notify employees about public cloud incidents in real-time. \n\nIt integrates with public cloud providers, like Azure, AWS, and Google Cloud, to monitor system availability status and performance of all IP-addressable applications and network services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/656a4159-b317-49dd-981c-68ca9e3c5967.png","url":"https://www.softwareadvice.com.au/software/200281/sendquick-alert","@type":"ListItem"},{"name":"Versio.io","position":11,"description":"Versio.io continuously and automatically detects and documents changes in businesses and IT landscapes. Data from third-party applications that companies use to run business processes, monitor the IT landscape and control IT service management can be seamlessly integrated. The Versio.io platform supports a wide range of ready-made detection and import integrations and technologies in the form of operating systems, software products and frameworks, network devices and hardware devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12bb47c7-cafc-4c74-88cc-c29dfff3ccbf.png","url":"https://www.softwareadvice.com.au/software/344207/versio-io-cmdb","@type":"ListItem"},{"name":"BigPanda","position":12,"description":"BigPanda is an AIOps solution that helps businesses streamline processes related to event correlation, outage resolution, incident response and more on a centralized platform. It allows staff members to use artificial intelligence and machine learning technologies to aggregate, normalize and enrich data across multiple fragmented tools to optimize monitoring operations.\n\nBigPanda enables team members to conduct topology-based root cause analysis to capture dependencies between networks, clouds, servers and applications. Supervisors can automate workflows, manage bidirectional synchronizations and create and route incident tickets. The built-in incident timeline lets IT professionals visualize and track incident evolution and occurrence.\n\nBigPanda comes with an application programming interface (API), which lets businesses integrate the platform with several third-party solutions. Pricing is available on request and support is extended via live chat, email, phone, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48bd28fe-170e-4060-8219-63d4235faa6b.jpeg","url":"https://www.softwareadvice.com.au/software/212587/bigpanda","@type":"ListItem"},{"name":"ServiceTonic","position":13,"description":"ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.\n\n\n\n\n\nCore features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.\n\n\n\n\n\nServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.softwareadvice.com.au/software/32396/service-tonic","@type":"ListItem"},{"name":"Wavity","position":14,"description":"At Wavity, we offer a platform, tools and solutions that help your company implement digital workflows quickly and become an agile organization. In addition, we help reduce IT backlogs and enable citizen development. We do this using our zero-code Application Builder and wBots – our RPA (Robotic Process Automation) tool.\n\nWe also speed-up the process of developing new applications to support workflows by providing you with pre-built application/solution templates. This means that you do not have to develop digital workflows from scratch. You can use an existing pre-built template available in our Warehouse and modify that template to conform to your workflows. This is easily done by non-technical resources such as Business Analysts, thus reducing the burden on IT. This also helps address the shortage of skilled technical resources – whether within your organization or the market at large.\n\nOnce a solution is developed, it is available instantly on Mobile devices without the need for a separate Mobile development effort; once again increasing speed of application development and solution delivery to support your workflows.\nOnce developed, our UX (User Experience) led design also ensures a very high level of User and Customer satisfaction. Users are presented with a role-appropriate interface and they can customize the look-and-feel using quicklinks and widgets to make it quick and easy for them to do the tasks that deem important to them.\n\nOur Analytics builder also delivers reports and metrics that are important to users – as defined by users. Meaningful, actionable intelligence delivered to a dashboard helps with improving business performance, customer satisfaction and user experiences.\n\nFinally, Wavity offers the most cost-effective solutions in the market. This is driven by our radical pricing mode where there are no hidden costs and surprises as is the case with most solutions in the market. You no longer need to limit access for fear of confronting runaway costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff33ed09-9422-45ce-81cf-1d6e751dcfcb.jpeg","url":"https://www.softwareadvice.com.au/software/342254/wavity","@type":"ListItem"},{"name":"Tikit by Cireson","position":15,"description":"Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departments and other business units such as HR, Facilities, Marketing, and Accounting, allowing each to manage their own service desk with tailored workflows. The platform is built to align with industry-standard service management practices while leveraging Microsoft technologies.\n\nIt includes AI-powered capabilities that use OpenAI on Azure to provide quick and accurate responses to common inquiries. Native integration with Microsoft Entra enables single sign-on functionality, while Intune supports device management, helping agents access user details and troubleshoot devices efficiently. Features include custom forms for collecting information during ticket creation, predefined workflows for ticket lifecycle management, and tools for collaboration to keep stakeholders informed during issue resolution.\n\nReporting capabilities are available through Power BI and Excel, offering customizable dashboards to monitor performance metrics and analyze trends. The platform adheres to ITIL framework standards, supporting processes such as incident management, service requests, and change management. Users can access web portals, and tickets can be created directly from Microsoft Teams chats or email communications through conversational ticketing features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93048cf1-177e-4c54-ac95-361d1dc3a2c4.png","url":"https://www.softwareadvice.com.au/software/504167/Tikit","@type":"ListItem"},{"name":"DiliGenie","position":16,"description":"DiliGenie’s incident management module allows IT teams to efficiently log, track, and resolve incidents from a single platform. With automated ticket routing, prioritization based on severity, and real-time updates, teams can respond to user issues promptly, minimizing downtime and enhancing user satisfaction.\nThe change management feature provides a structured approach to managing changes within the IT environment. DiliGenie enables organizations to plan, assess, and implement changes effectively while minimizing risks. \nDiliGenie’s problem management functionality helps IT teams identify the root causes of recurring incidents, allowing them to implement long-term solutions. By conducting thorough investigations and analyzing trends, organizations can reduce the likelihood of future issues and enhance overall service quality.\nDiliGenie’s IT Project Management tool streamlines project execution with a centralized dashboard, customizable workflows, and real-time tracking. It supports tools for task management, resource allocation, risk mitigation, and collaboration. With integrated reporting and seamless integrations, it ensures efficient, on-time, and within-budget project delivery.\nThe service request module streamlines the process of handling user requests for IT services. Users can submit requests through an intuitive self-service portal, while IT teams can manage and fulfill these requests efficiently. \nDiliGenie includes a robust knowledge base that allows teams to document solutions, best practices, and troubleshooting guides. This centralized repository empowers both IT staff and users to find answers quickly, promoting self-service and reducing the volume of incoming support tickets.\nThe user-friendly self-service portal enables end-users to submit requests, track their status, and access relevant knowledge base articles.\nThe ITSM tool includes comprehensive reporting and analytics capabilities, providing insights into key performance indicators (KPIs) such as ticket resolution times, user satisfaction ratings, and SLA compliance. These metrics enable IT managers to monitor performance, identify trends, and make data-driven decisions to improve service delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78554204-5294-493d-9928-3faaeb093ea5.png","url":"https://www.softwareadvice.com.au/software/510629/DiliGenie","@type":"ListItem"},{"name":"Enterprise Service Desk","position":17,"description":"Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal government institutions.\n\n\nEnterprise Service Desk helps with managing incidents, services and change requests. The software is available for deployment either on-premise or in the cloud and supports Windows as well as mobile operating systems, including Android and iOS.\n\n\nEnterprise Service Desk’s backend features include role-based dashboards, queue management, ticket management, escalation tracking, notification delivery, knowledge base management, VIP ticketing, survey management and chat integration.\n\n\nEnterprise Service Desk also offers customer-facing features, such as a knowledge base and self-service portal. Once users purchase a license or subscribe to cloud services, Enterprise Service Desk offers access to the platform to any number of users without additional cost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f37e12f3-ab15-4b7f-9ed7-4acb120701eb.png","url":"https://www.softwareadvice.com.au/software/27608/enterprise-service-desk","@type":"ListItem"},{"name":"Wolken ServiceDesk","position":18,"description":"Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifecycle, from receiving change requests to managing incidents. It comes with a self-service portal that allows customers, employees and vendors to raise service requests and automatically route the generated tickets to appropriate agents.\n\n\nWolken Service Desk's configuration management database (CMDB) enables businesses to maintain an audit trail by classifying/tracking changes across configuration item attributes. The service knowledge management system lets users create and update a knowledge repository for customers or internal use, ensuring instant query resolution and collaboration across all verticals. Additionally, administrators can classify and group tickets based on impacts, urgencies and priorities, facilitating workflow efficiency.\n\n\nWolken Service Desk facilitates integration with several third-party solutions such as Incorta, Workday, Liferay and more. Pricing is available on request and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75522166-1e76-4b7a-ad59-661113f13eb6.png","url":"https://www.softwareadvice.com.au/software/78036/wolken-service-desk","@type":"ListItem"},{"name":"Jetdocs","position":19,"description":"Jetdocs is a collaborative ticketing solution that standardizes workflows across multiple teams (Ops, IT, Support/Success, Legal, Admin, Finance). Instead of relying on email inboxes or messaging threads, Ops and IT leads set up powerful no-code workflows in minutes with our innovative no-code Catalog Builder. Our web app fully integrates with your entire organization on Microsoft Teams and Slack to get your internal tickets, requests and approvals resolved quickly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29aef344-9e3a-4627-a390-c55dc4bac484.png","url":"https://www.softwareadvice.com.au/software/266617/jetdocs","@type":"ListItem"},{"name":"HEINZELMANN","position":20,"description":"HEINZELMANN is an ITSM software designed to help businesses manage a fleet of computers and other connected devices. The platform enables managers to track hardware and software of any size, across multiple locations and users, in physical or virtual environments.\n\nAdministrators can utilize AssetDesk to track assets and licenses through the web console. HEINZELMANN allows teams to manage incidents, catalog, tickets, problems, projects, changes, knowledge base and workflows on a unified interface. Additionally, supervisors can manage appointments, record customer interactions and track performance metrics.\n\nPricing is based on a one-time license and support is extended via phone, email and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a16e42d-65fb-46f9-ba88-e10f36398ffc.png","url":"https://www.softwareadvice.com.au/software/244446/heinzelmann","@type":"ListItem"},{"name":"Structure PPM","position":21,"description":"Simplify your project management with Structure, designed for all Jira teams. It goes beyond what native Jira can do. Whether you work in Waterfall or Agile methodologies like Kanban, Scrum, SAFe or a mix of them, Structure enables seamless collaboration. Create custom hierarchies to visualize your projects like spreadsheets, combining work from different teams. \n\nUsers can build as many hierarchies as they need and easily share them with their team. With Structure, you can write formulas in Jira to calculate totals, track time, group and sort data. Gain quick insights with conditional formatting. Experience a user-friendly and powerful project management tool that keeps your team organized and productive.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ee50c19-f75c-4ca2-8d0d-b0c14d6dd62c.png","url":"https://www.softwareadvice.com.au/software/411264/structure","@type":"ListItem"},{"name":"Infraon Infinity","position":22,"description":"Infraon Infinity is an integrated platform that helps organizations ensure scalability with IT infrastructure efficiency and customer success. It empowers users to begin with smaller deployments and expand seamlessly. Administrators can establish an IT infrastructure and customer ecosystem that provides valuable insights for reducing noise, remediation, and predictive analysis.\n \nIts key features include event management, remote event data access, publication, automated workflows, event detection, customizable reporting, hardware & software asset management, noise reduction, incident & fault management, and request and change management with automated remediation. It allows users to perform automated root cause analysis for issue resolution and dependency identification, handle IT issues in real-time, and configure alerts for timely corrective actions. \n\nInfraon Infinity provides users with comprehensive event visibility into multi-vendor ecosystems, prebuilt workflows to convert faults into incidents for effective resolution, and integrated ticketing for asset support, including self-service options. It offers a centralized command center for remote IT, non-IT, and fixed asset lifecycle management. It helps users with accelerated stock and inventory management for asset ROI, availability, and tracking with procurement, status, and geo-map views. \n\nBusinesses can gain real-time insights into vendor performance and SLA management, streamline end-to-end tasks with automation accelerators, streamline IT and non-IT SLAs for optimal performance, and monitor real-time service/process availability and performance. It provides integrated ticketing with multi-channel support and chatbot capabilities. Additionally, it helps users monitor automation metrics with a KPI-focused dashboard. \n\nInfraon Infinity offers collaborative support with ticket visibility and multiple team synchronization, appointment setup and live updates, SLA management and performance evaluation from a unified location, and insights-driven reporting for informed decision-making. Users can post and track answers to frequently asked questions and utilize search capabilities for resource location.  \n\nIts automated network topology for device mapping and performance monitoring helps organizations gain insights on network device mapping and performance for graphical views and proactive troubleshooting via automated discovery and rule engines. Infraon Infinity also provides application monitoring for databases, web servers, and exchange servers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8bb784d-2136-4934-aabe-9977d69c929f.jpeg","url":"https://www.softwareadvice.com.au/software/397002/infraon-infinity","@type":"ListItem"},{"name":"CommandLink ITSM","position":23,"description":"CommandLink ITSM is an IT service management platform that manages a range of technology elements. These elements include SD-WAN, UCaaS, CCaaS, firewalls, MPLS networks, switches, IP phones, tickets, billing, and network performance. Its purpose is to simplify and unify complex IT infrastructure and operations for enterprises.\n\nThis platform offers real-time management and control over the entire technology stack. This feature eliminates the need to rely on multiple vendors. Enterprises using CommandLink gain full visibility and the ability to modify their networks and systems independently. This independence can alleviate IT challenges that arise from fragmented systems and multiple vendors.\n\nCommandLink ITSM offers several key features. CommandAutomate is a feature for workflow and task automation. Location management is a feature for managing inventory, service, and policies. Additionally, the platform provides comprehensive analytics and reporting for performance visibility. \n\nCommandLink ITSM combines various IT systems into a single, easy-to-view interface. This integration enhances efficiency through automation and allows enterprises to make real-time adjustments to their networks and infrastructure. By streamlining operations and providing full transparency into systems, CommandLink ITSM helps enterprises enhance their IT agility and service delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4515a6b8-ef43-4c03-99f8-2ee4fe0fc4d2.jpeg","url":"https://www.softwareadvice.com.au/software/385057/commandlink-itsm","@type":"ListItem"},{"name":"Atomicwork","position":24,"description":"Atomicwork is a service management platform that helps enterprise IT teams improve productivity and drive business growth. The platform caters to various industries, including healthcare, manufacturing, retail and education, enabling them to streamline operations and enhance employee experiences.\n\nAtomicwork enables autonomous AI to streamline service delivery, help enterprise service teams achieve more, supercharge IT automations and scale support without scaling the IT team. Additionally, the platform's ITSM solution offers features such as request management, incident management, change management, problem management, asset management and CMDB software to handle and fulfill service desk requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5762993b-053f-4304-bc5b-69bd9e088e45.png","url":"https://www.softwareadvice.com.au/software/521384/Atomicwork","@type":"ListItem"},{"name":"Engaige","position":25,"description":"Engaige is an AI-powered customer experience platform. It is designed to help companies handle complex customer service inquiries. The platform caters to a range of industries such as printing, fashion, consumer electronics, beauty and cosmetics, SaaS, fintech, travel, and e-commerce. It empowers these companies to deliver exceptional customer support.\n\nThe platform's key features include AI Agent Assist. This feature makes human agents twice as efficient by providing recommendations and automating actions. Engaige's Solve & Support module automatically resolves complex customer service questions. This can reduce costs by up to 80%. The Insights feature uncovers valuable insights from support interactions. This helps companies route tickets, identify trends, and automate knowledge base management. The platform also seamlessly integrates with a company's existing software suite. This ensures a smooth and efficient customer experience.\n\nEngaige's Automated Tagging & Routing functionality automatically tags conversations and routes them to the right agent. This ensures customers receive the most appropriate and efficient support. By leveraging the power of AI, Engaige enables companies to enhance their customer service, reduce costs, and ultimately, drive customer satisfaction and loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/142d846b-8fc0-4fb9-96b2-f9fcce156a60.jpeg","url":"https://www.softwareadvice.com.au/software/518181/Engaige","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4296/itsm/software?page=7#itemlist","numberOfItems":25}
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