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description: Page 2 - Discover the best Issue Tracking Software for your organisation. Compare top Issue Tracking Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Issue Tracking Software - 2026 Reviews, Pricing & Demos
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# Issue Tracking Software

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## Products

1. [Quickbase](https://www.softwareadvice.com.au/software/100934/quick-base) — 4.4/5 (327 reviews) — Quickbase is a work management and application platform designed to help organizations centralize and manage complex ...
2. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews) — Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available...
3. [Rollbar](https://www.softwareadvice.com.au/software/30417/rollbar) — 4.5/5 (263 reviews) — Rollbar is a cloud-based bug tracking and monitoring solution that caters to organizations of all sizes. Rollbar supp...
4. [LogMeIn Resolve](https://www.softwareadvice.com.au/software/348510/goto-resolve) — 4.4/5 (214 reviews) — Built with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software that offers everything you need...
5. [Issuetrak](https://www.softwareadvice.com.au/software/318585/issuetrak) — 4.6/5 (205 reviews) — Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries a...
6. [Vivantio](https://www.softwareadvice.com.au/software/394868/vivantio-pro) — 4.3/5 (178 reviews) — Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing...
7. [Kayako](https://www.softwareadvice.com.au/software/27060/kayako) — 4.0/5 (174 reviews) — Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat a...
8. [ACMP Suite](https://www.softwareadvice.com.au/software/449775/ACMP-Inventory) — 4.5/5 (173 reviews) — ACMP Suite is a modular client management solution. It takes a comprehensive approach to address the daily challenges...
9. [Zoho BugTracker](https://www.softwareadvice.com.au/software/434493/zoho-bugtracker) — 4.7/5 (172 reviews) — BugTracker by Zoho is a cloud-based bug-tracking solution designed for businesses of all sizes. Key features include ...
10. [Backlog](https://www.softwareadvice.com.au/software/54157/backlog) — 4.6/5 (169 reviews) — Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with...
11. [ServiceNow Customer Service Management](https://www.softwareadvice.com.au/software/356274/servicenow) — 4.4/5 (151 reviews) — ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless cust...
12. [Hiver](https://www.softwareadvice.com.au/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
13. [BOSSDesk](https://www.softwareadvice.com.au/software/174544/boss-support-central) — 4.6/5 (139 reviews) — BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional cu...
14. [Web Help Desk](https://www.softwareadvice.com.au/software/394299/web-help-desk) — 4.1/5 (123 reviews) — SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for ser...
15. [Faveo Helpdesk](https://www.softwareadvice.com.au/software/27516/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key feat...
16. [Supportbench](https://www.softwareadvice.com.au/software/37159/supportbench) — 4.9/5 (116 reviews) — The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically f...
17. [TOPdesk](https://www.softwareadvice.com.au/software/64429/topdesk) — 4.4/5 (110 reviews) — Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service ...
18. [InvGate Service Management](https://www.softwareadvice.com.au/software/19043/invgate-service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service...
19. [Naverisk](https://www.softwareadvice.com.au/software/187804/naverisk) — 4.8/5 (97 reviews) — Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed ...
20. [Arena QMS](https://www.softwareadvice.com.au/software/186697/arena-qms) — 4.4/5 (97 reviews) — Arena QMS helps innovative electronic high-tech and medical device businesses of all sizes create products. It unifie...
21. [OTRS](https://www.softwareadvice.com.au/software/75465/otrs) — 4.4/5 (96 reviews) — OTRS help desk is a service management solution that connects teams and businesses with customers through structured ...
22. [Luciq](https://www.softwareadvice.com.au/software/445684/instabug) — 4.6/5 (95 reviews) — What is Luciq: Luciq is a mobile-first observability platform powered by agentic AI. It helps enterprise teams detect...
23. [Project Insight](https://www.softwareadvice.com.au/software/23522/project-insight-psa) — 4.5/5 (93 reviews) — Project Insight (PI) is award-winning work \& project management software that helps companies manage and visualiz...
24. [HappyFox Help Desk](https://www.softwareadvice.com.au/software/26972/happyfox) — 4.6/5 (92 reviews) — HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions t...
25. [Kissflow](https://www.softwareadvice.com.au/software/364114/kissflow) — 4.2/5 (87 reviews) — Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kis...

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## Related Categories

- [Facility Management Software](https://www.softwareadvice.com.au/directory/4310/cafm/software)
- [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Reporting Tools](https://www.softwareadvice.com.au/directory/4284/reporting-tools/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

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The Milvus mobile app, available for iOS and Android devices, can be used for on-the-go ticket management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.softwareadvice.com.au/software/246233/milvus","@type":"ListItem"},{"name":"Rollbar","position":3,"description":"Rollbar is a cloud-based bug tracking and monitoring solution that caters to organizations of all sizes. Rollbar supports multiple programming languages and frameworks like JavaScript, Python, .NET, Drupal, Wordpress and Pyramid. The solution can also be deployed on premises at the user end.\n\n\nRollbar provides automatic error grouping based on an error's root cause and also gives users an option to customize these grouping rules. Notification filters help users to set and prioritize notifications by error type. The solution also offers workflow control capabilities that allow users to tag issues as active, resolved or muted.\n\nRollbar enables users to track their deployments, provide information in the form of graphs, manage timeline and maintain deployment history. The solution adheres to industry standards and provides 2048 bit end-to-end SSL encryption, two-factor authentication, login controls and audit logs. Rollbar comes with Rollbar Query Language that allows users to communicate with the database.\n\n\nRollbar is available on a monthly and annual subscription basis that includes support via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fbd06c5-1b64-40f4-964e-9fa3e72f29ec.png","url":"https://www.softwareadvice.com.au/software/30417/rollbar","@type":"ListItem"},{"name":"LogMeIn Resolve","position":4,"description":"Built with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software that offers everything you need to run your business, from anywhere - all in one place.\n\nLogMeIn Resolve enables IT professionals to streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use.\n\nLogMeIn Resolve Features:\n\nConversational Ticketing: \nConversational ticketing plugs IT support right into the messaging tools your teams are already using.\n\nMobile Device Support:\nProvide fast, frictionless remote technical support for virtually all Android, Chrome OS, or iOS devices.\n\nSecurity Architecture:\nEnterprise-grade security meets consumer-grade ease of use to securely keep your systems running.\n\nIT Automation:\nUnattended access and multi-session handling let agents and employees get more done, every day.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d657b2f-9729-423d-8d7b-9fbb65196d42.png","url":"https://www.softwareadvice.com.au/software/348510/goto-resolve","@type":"ListItem"},{"name":"Issuetrak","position":5,"description":"Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries and usages, including IT help desk, customer support, project management, and more. Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.\n\nThe product’s features include a task manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.\n\nUsers can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub. Issuetrak offers full-time support, as well as guided implementation and onboarding to assist users in configuring the site exactly how it’s needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.softwareadvice.com.au/software/318585/issuetrak","@type":"ListItem"},{"name":"Vivantio","position":6,"description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.\n\nVivantio offers flexibility without sacrifice:\n- Future-proof your support teams with a solution that scales as you grow\n- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging\n- Centralize all your support teams – internal and external facing – in a single tool\n- Onboard in days -- not months -- with the help of a dedicated implementation manager\n- Connect with a real person on our in-house support team when you have a question\n- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer\n\nKey features include:\n- dashboards\n- charts and reports\n- routing and escalation \n- assignments\n- forms with custom fields\n- incident management, problem management, and change management\n- workflow tracking \n- configurable ticketing\n- knowledge management\n- branded self-service portals\n- CRM\n\nThe system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.\n\nVivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.softwareadvice.com.au/software/394868/vivantio-pro","@type":"ListItem"},{"name":"Kayako","position":7,"description":"Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and customer-facing communication. \n\nKayako allows users to track conversations across email, chat, social media and help center tickets. The chat tool enables users to start new conversations or pick up existing ones through the help center module or a user’s website and apps. Additionally, the ticket management system can organize tickets using tags or prioritize them based on current status.\n\nAgents and service managers can create shortcuts for repetitive tasks and set up automatic notifications for specific situations. Kayako can integrate with applications such as Salesforce, Slack, LinkedIn and Stripe, as well as social media channels like Facebook and Twitter. Additionally, the collaborator feature allows any employee to access customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.softwareadvice.com.au/software/27060/kayako","@type":"ListItem"},{"name":"ACMP Suite","position":8,"description":"ACMP Suite is a modular client management solution. It takes a comprehensive approach to address the daily challenges faced by IT departments. The platform is designed for organizations of all sizes. ACMP Suite integrates various modules to provide a unified endpoint management solution. It caters to a wide range of industries, helping IT teams streamline their operations and improve efficiency.\n\nThe core of ACMP Suite is its modular design. This allows businesses to customize the solution to their specific needs. Key features include comprehensive inventory management, flexible asset tracking, and advanced software license management. ACMP Suite also automates routine tasks such as software distribution, patch management, and operating system deployment. This frees up IT staff to focus on strategic initiatives.\n\nThe platform places a strong emphasis on security and compliance. It includes integrated modules for Defender management, BitLocker encryption, and vulnerability assessment. ACMP Suite's reporting and analytics capabilities provide valuable insights into the IT infrastructure. This enables data-driven decision-making. The solution can manage a diverse range of devices, from PCs and laptops to mobile devices and servers. As a result, ACMP Suite is a versatile solution for organizations looking to optimize their client management processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d13e7fe4-47c8-4daa-a812-161e4a934636.jpeg","url":"https://www.softwareadvice.com.au/software/449775/ACMP-Inventory","@type":"ListItem"},{"name":"Zoho BugTracker","position":9,"description":"BugTracker by Zoho is a cloud-based bug-tracking solution designed for businesses of all sizes. Key features include bug automating, bug viewing, file sharing, bugs dashboard, forums, time tracking and user administration.\n\nBugTracker allows managers to record bugs with details such as severity and due date and assign them to users. These bugs can be viewed and tracked. Reporting allows users to keep track of logged as well as resolved bugs. An email notification keeps the team informed about the creation of and updates regarding bugs.\n\nUsers can create their own fields and workflows. An interface used by an organization can be personalized with the configuration tools offered by BugTracker. The solution can be integrated with multiple apps such as Zoho Desk, Zoho Analytics, Zoho People, Google Drive, JIRA, GitHub, Crashlytics and Bitbucket.\n\nBugTracker provides its services on per monthly subscription basis and support is provided via user guides, email and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/73084b05-a7f3-4517-b24a-95f2f297dd2d.png","url":"https://www.softwareadvice.com.au/software/434493/zoho-bugtracker","@type":"ListItem"},{"name":"Backlog","position":10,"description":"Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtasking, bug tracking and burndown charts.\n\nBacklog offers features like watchlists, file sharing and comment threads. It integrates with Git and SVN which helps developers to manage a project's source code along with project tasks. Backlog enables users to visualize their daily timeline and project workflows using Gantt charts. It also helps users to propose and compare changes to the project, comment on pull requests, track changes taking place in the project and document changes. It offers integration with applications like Typetalk, Cacoo, Redmine and Jenkins.\n\nBacklog also offers a mobile application for iOS and Android devices. It offers services on a monthly subscription basis that includes support via email, chat and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/180fcbff-1e39-4d4c-93f8-c3d74518baea.png","url":"https://www.softwareadvice.com.au/software/54157/backlog","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":11,"description":"ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the entire enterprise. It provides a range of features such as case management, analytics, self-service portal, and intelligent guidance to streamline customer service operations and reduce the cost to serve.\n\nCSM's self-service portal enables clients to raise requests or complaints, create cases, and track ongoing projects on the channel of their choice. The portal's intuitive user interface makes it easy for clients to self-serve, reducing the workload of agents, reducing customer effort, and improving customer satisfaction. The Playbooks for CSM module allows agents to request information from clients and manage the entire case process lifecycle on a unified platform. This feature enables agents to manage and resolve customer queries more efficiently.\n\nWith CSM's case management functionality, customer service agents can manage customer interactions from initial contact to case closure. The platform's analytics capabilities allow businesses to gain valuable insights into customer behavior and track performance indicators. This helps businesses to identify areas of improvement and make data-driven decisions to optimize customer service operations.\n\nThe platform's order management functionality provides businesses with a comprehensive set of tools to manage the entire order management lifecycle. CSM's ticket handling and issue resolution features provide businesses with a streamlined approach to manage customer requests and complaints. \n\nThe ServiceNow platform can also integrate with various third-party applications, enhancing customer service operations by leveraging existing software solutions.\n\nIn summary, ServiceNow CSM is a powerful tool for businesses looking to streamline customer service operations and improve customer satisfaction. The platform's features, including case management, analytics, self-service portal, Playbooks for CSM module, and integration capabilities, make it a valuable tool for businesses to strengthen their relationships with customers and reduce the cost to serve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.softwareadvice.com.au/software/356274/servicenow","@type":"ListItem"},{"name":"Hiver","position":12,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.com.au/software/60479/hiver","@type":"ListItem"},{"name":"BOSSDesk","position":13,"description":"BOSSDesk ITSM Help Desk Ticketing System  on the Cloud and On Premise\nTurning ticket management into an\nexceptional customer experience!\n\nWith rapidly increasing service requests, is\nyour company maximizing its investment in\nyour service management solution? Are your\ncustomers and employees able to use the system\neasily... or do they get frustrated and give up?\n\nBOSSDesk is an integrated Help Desk Ticketing System\nwith Asset Management available on premise or in the cloud enabling your team to process service requests\nefficiently and expeditiously. The result? You\nprovide an exceptional employee and customer\nexperience.\n\nWHY CHOOSE US\nExpandable to serve multiple departments\nService delivery enables the ability to create\nrelevant forms, workflows, and more\nUS-based support team\nIntuitive user interface\niOS and Android mobile apps\n\nBOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.\n\nAddress complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love.\nTurn Ticket Management into an Exceptional Customer Experience with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.softwareadvice.com.au/software/174544/boss-support-central","@type":"ListItem"},{"name":"Web Help Desk","position":14,"description":"SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of support including ticketing management, asset management, change management, knowledge management, incident management and service management.\n\n\nThe solution offers tools for ticket creation, assignment, routing and escalation. Users can automate the discovery of software and hardware assets and manage asset assignments, history and associated service requests.\n\n\nWeb Help Desk enables users to utilize a configurable workflow engine to help ensure that change management policies and procedures are adhered to. Users can also leverage a built-in knowledge base for creating FAQs and KB articles to assist help desk teams and promote end-user self-service.\n\n\nWeb Help Desk is able to associate unlimited incident tickets with problem tickets for quick reference. Users can track ticket status, technician performance and customer support needs to help ensure that SLAs are met with built-in reports, dashboards and alerting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.softwareadvice.com.au/software/394299/web-help-desk","@type":"ListItem"},{"name":"Faveo Helpdesk","position":15,"description":"Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.\n\n\nFaveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.\n\n\nThis solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.\n\n\nFaveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status.\n\n\nFaveo offers a perpetual license for a one-time fee that includes support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.softwareadvice.com.au/software/27516/faveo-helpdesk","@type":"ListItem"},{"name":"Supportbench","position":16,"description":"The AI-Powered Helpdesk for Modern B2B Teams\n\nSupportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required.\n\nTop Benefits:\n\nReduce support costs by automating repetitive work\n\nImprove resolution times with AI-powered case context and suggestions\n\nIncrease agent productivity with an AI Copilot that guides every reply\n\nGet faster time to value—Supportbench is easy to configure and launch\n\nGain visibility into KPIs and customer health with built-in analytics\n\nKey AI Features:\n\nAI QA Bot that answers questions or raises tickets automatically\n\nAI Copilot that suggests the next best response based on history and KB\n\nAutomatic case summaries when tickets are opened or closed\n\nTurn cases into knowledge base articles instantly\n\nPredictive CSAT and CES scores without needing survey responses\n\nAuto-tagging, auto-prioritization, and issue classification via AI\n\nPowerful Enterprise Functionality:\n\nDynamic SLAs that adapt based on customer and case context\n\nNative Salesforce synchronization to show licensing and contract data\n\nSecure, branded customer portal with full customization\n\nRich email editor that supports inline images and formatting\n\nEscalation management with notes, stages, and auto-escalation rules\n\nInternal and external knowledge bases for both agents and customers\n\nBuilt for B2B Teams That:\n\nNeed to manage complex or high-value accounts\n\nWant fewer support escalations and better visibility\n\nPrefer a platform that doesn't require constant IT involvement\n\nAre scaling fast and need a modern, all-in-one solution\n\nSupportbench is the #1-rated B2B helpdesk on G2, Capterra, and Software Advice with a 4.9/5 average rating. It’s the helpdesk that helps you do more—with less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.softwareadvice.com.au/software/37159/supportbench","@type":"ListItem"},{"name":"TOPdesk","position":17,"description":"Making service happen with TOPdesk\nTOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  \nTOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. \n\nTaming service desk chaos\nAs a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardise processes like ticket management, asset management, change workflows, and knowledge management. \nWith TOPdesk's features, your IT service desk staff can: \n- Keep track of assets within your organisation\n- Prioritise incoming tickets, and assign tasks automatically based on operator capacity \n- Increase transparency around ticket status\n- Stay on top of your team's workload with customisable reports and dashboards\n- Capture and share critical knowledge within the service desk and with end users\nWhat's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. \n\nBreaking silos and improving collaboration\nWith less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   \n\nWhat will TOPdesk help you achieve? \nImproving your service delivery step by step, your service desk will:\n-\tStop firefighting and regain control of your ever-increasing workload.\n-\tImprove communication and transparency with end users. \n-\tBe noticed and appreciated for your on-time, consistently great services. \n-\tContinue to meet expectations, find time for valuable service improvements, and help shape an organisation where all employees can thrive.   \n\nWhat makes TOPdesk's implementation and product support unique?\nTOPdesk's platform is a standard solution, but flexible enough to personalise. Our in-house experts use best practices to set up the platform and optimise it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organisation.\nWith plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. \nOnce set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  \nWith 25+ years' experience helping organisations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers, here to share tips and tricks for service improvements, so you can continue to learn and grow. \nTOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.softwareadvice.com.au/software/64429/topdesk","@type":"ListItem"},{"name":"InvGate Service Management","position":18,"description":"InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.\n\n\nInvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. \n\n\nInvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.softwareadvice.com.au/software/19043/invgate-service-desk","@type":"ListItem"},{"name":"Naverisk","position":19,"description":"Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops.\n\n\nNaverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices remotely.\n\n\nNaverisk offers Bitdefender integration to provide solutions such as anti-virus and anti-malware tools, web content filters and firewalls. It has also partnered with StorageCraft for backup management, data replication and bare-metal recovery.\n\n\nThe solution is available on a subscription basis and support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4067435-d3c9-428a-9029-b2e7933ec117.png","url":"https://www.softwareadvice.com.au/software/187804/naverisk","@type":"ListItem"},{"name":"Arena QMS","position":20,"description":"Arena QMS helps innovative electronic high-tech and medical device businesses of all sizes create products. It unifies product lifecycle management (PLM) and quality management system (QMS) processes, allowing every participant throughout the product realization process, from design to manufacturing, to work together. With Arena QMS, teams accelerate product development and delivery.\n\nArena’s product-centric QMS solution streamlines product realization processes with links to relational bills of materials (BOMs), engineering changes, and quality records. Arena’s quality management system improves the management of standard operating procedures (SOPs), device master records (DMRs), and design history files (DHFs) to simplify compliance and reduce audit risks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90e471f9-a1f1-42b7-9c13-7f7c31a0b023.png","url":"https://www.softwareadvice.com.au/software/186697/arena-qms","@type":"ListItem"},{"name":"OTRS","position":21,"description":"OTRS help desk is a service management solution that connects teams and businesses with customers through structured communication, automated workflows, comprehensive customer, equipment, asset and location data (CMDB), detailed reporting, an extensive knowledge base and multi-channel communication.\n\nOTRS enhances satisfaction in any area of business, such as IT, customer support, security, HR or the office. The solution offers a wide array of features designed to enhance efficiency and streamline operations. It allows teams to create custom service catalogs, categorize customers, and generate tailored reports, ensuring that specific needs are met with precision. Additionally, communication is automated both internally and externally, facilitating seamless interactions with coworkers and customers. \n\nOTRS includes built-in role and authorization management tools, enabling the assignment of tickets to the appropriate individuals and teams. Multiple reports can be generated to analyze the performance of individuals, teams, or assets, providing valuable insights for continuous improvement. Workflow automation tools further enhance productivity, while service level agreements (SLAs), escalation management, and a comprehensive CMDB ensure that service delivery is both timely and effective. Additionally, the use of calendaring keeps resources organized and on task, promoting a structured and efficient work environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.softwareadvice.com.au/software/75465/otrs","@type":"ListItem"},{"name":"Luciq","position":22,"description":"What is Luciq: Luciq is a mobile-first observability platform powered by agentic AI. It helps enterprise teams detect, diagnose, and resolve app issues automatically, without manual triage or fragmented tooling. Luciq offers features such as session replay, smart triage, automated root cause analysis, and pull request generation, all designed to streamline mobile app maintenance and accelerate release cycles.\n\nWhy we like Luciq: Luciq stands out for its autonomous multi-agent system, which goes beyond monitoring to act on behalf of engineering teams. It’s built specifically for mobile environments, capturing rich client-side data like UI context, performance metrics, and user feedback. Luciq integrates with existing workflows and observability stacks, helping teams reduce maintenance workload by up to 50% and improve app stability. Its focus on business impact, like reducing churn and protecting revenue, makes it a strategic tool for mobile-first organizations.\n\nWho should use Luciq: Luciq is ideal for mid-size to large enterprises where mobile is mission-critical. It’s especially valuable for VPs of Engineering, CTOs, and mobile product leaders who need to scale app quality without scaling headcount. Companies managing high-volume mobile apps or complex release cycles benefit most from Luciq’s automation and intelligence. Among teams using Luciq, the majority support apps with over 100,000 monthly active users and prioritize retention, performance, and innovation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1de0364e-e11b-4294-b5e2-ddd6004bd6e9.png","url":"https://www.softwareadvice.com.au/software/445684/instabug","@type":"ListItem"},{"name":"Project Insight","position":23,"description":"Project Insight (PI) is award-winning work & project management software that helps companies manage and visualize projects, allocate personnel, streamline accounting, and track what work is being done throughout their entire organization.\n\nPI offers a completely FREE expandable version and a full-featured enterprise edition to meet the needs of small, medium, and large businesses. \n\nPI makes your team's life easier by centralizing their work, tasks, and projects all in one place. And PI's intuitive software aggregates data from your current high-productivity apps like Zendesk Sell, NetSuite, Jira, Azure DevOps, QuickBooks so that your different departments can work in their platforms to provide key stakeholders with real-time updates and reports about work to boost productivity. \n\nPI’s REST API, and extensive automation capabilities also keep your team working together effectively with great features like intelligent scheduling, project budgeting, time & expense tracking, capacity planning, client rate management, project billing, and more. \n\nPI also provides a robust mobile app with the same standard features as the PI desktop so your team can work better on the go.\n\nPI brings together work, automation and collaboration in one, centralized platform to streamline capacity and maximize success from project start to completion.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6c67db8-6cd5-4e1a-be3c-7c5202105c28.png","url":"https://www.softwareadvice.com.au/software/23522/project-insight-psa","@type":"ListItem"},{"name":"HappyFox Help Desk","position":24,"description":"HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.\n\n\nHappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.\n\n\nHappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.\n\n\nHappyFox is available on a monthly subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.softwareadvice.com.au/software/26972/happyfox","@type":"ListItem"},{"name":"Kissflow","position":25,"description":"Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office processes and applications.\n\nKissflow’s no-code capabilities empower process owners and business leaders to automate business processes and workflows on a self-service basis without any programming knowledge. Kissflow’s low-code capabilities allow internal IT teams to build full-fledged business applications quicker than other development methods.\n\nKissflow also offers a robust integration module and a lightweight business intelligence and reporting module as a standard offering.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/36d679a5-977a-42fa-9e4f-67a75a0b51c0.png","url":"https://www.softwareadvice.com.au/software/364114/kissflow","@type":"ListItem"}],"numberOfItems":25}
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